Senior Analyst, Delivery Resume Sample

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Giovanna Schaefer
24274 Haag Forest,  Dallas, TX
+1 (555) 382 1013

Work Experience

Tech Architecture Delivery Senior Analyst
09/2016 - PRESENT
Los Angeles, CA
  • Provide US support to CTA accounting for IS Transformation, closing IO’s allocating to LIPA
  • Evaluate integrator and client deliverables related to test planning, setup, execution and analysis for public services and state and local government engagements
  • Coordinate with management and technology to set up test environments and conduct the execution of the automation suite
  • Understanding of data models and typical system development life-cycle phases
  • Conduct research and contribute to presentations
  • Attend client meetings with senior account team members
  • Participate in knowledge sharing across the organization
  • Strong analytic proficiency with the ability to analyze large and complex data sets
Senior Analyst Delivery Experience
01/2013 - 08/2016
Los Angeles, CA
  • Multi-task and good communication and organization skills
  • Manages vendor/business partner relationships
  • Serve as the customer’s primary point of contact for escalated operational and technology issues
  • Support Customer Delivery team in SEA, to conduct core releases & application reviews. Discuss with the customer any applicable changes to MasterCard rules, products and services; gather feedback on the impacts and relay Customer requirements to the appropriate functional areas, as necessary
  • Together with Customer Delivery team in SEA, to host quarterly operations reviews, focusing on opportunities and best practices to identify opportunities to improve Customer operational performance
  • Ensure that the development of new products/platforms/solutions meets the requirements of both the customer and the market
  • Creating and maintaining Project Schedules and other resource plan tools
Service Delivery Ops Senior Analyst
04/2009 - 08/2012
Dallas, TX
  • Reviewing artefacts associated with technology SDLC (OOM’s, HLE’s & HLA’s, HLD’s, WOPA’s etc.)
  • Assisting with estimating, scheduling and resourcing
  • Contributing to and reviewing Change Management
  • Reserving environments and other resources/artefacts required for testing
  • Verifying / Initiating Pre-production Testing Environment (PPTE) schedule
  • Reviewing Remedy (Change Management) records
  • Determining Implementation Strategies and creating Implementation Plans
  • Work with the product teams to facilitate the deployment of products in markets; review new product concepts and assess product delivery impacts to ensure readiness of the product for delivery in the market


Drew University
2004 - 2009
Bachelor's Degree in Computer Science

Professional Skills

  • Strong Data analysis and technical skills (Tools, Excel). Programming skills as an asset
  • Presentation skills. Training skills as an asset
  • Knowledge of: Analytical and quantitative approaches, logic and reasoning, prioritization skills, attention to detail, and self-auditing
  • Intermediate to advanced skills and experience in HTML & CSS
  • Excellent consulting skills as well as writing and public speaking to VP and above levels
  • Proven ability to communicate effectively (tailor communications) to a variety of stakeholders (customers, sales, 3PL management/leadership, carriers, etc.)
  • Strong competency in digital marketing including analytics, user experience, paid media, email and search marketing

How to write Senior Analyst, Delivery Resume

Senior Analyst, Delivery role is responsible for training, analytical, basic, finance, credit, integration, auditing, analysis, planning, reporting.
To write great resume for senior analyst, delivery job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Senior Analyst, Delivery Resume

The section contact information is important in your senior analyst, delivery resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Senior Analyst, Delivery Resume

The section work experience is an essential part of your senior analyst, delivery resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior analyst, delivery responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior analyst, delivery position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Senior Analyst, Delivery resume experience can include:

  • Create the process and delivery packages to be used by the in-market delivery teams and the delivery documentation templates for external customers. Act as a Subject Matter Expert on the delivery process of the products and services
  • Support scoping and offering for customer deals on new products. Support project manager and demonstrate responsibility on the execution of projects including the new products in their scope. Able to dig into the content when necessary on aspects (product, technical) requiring expertise
  • Develop MIS services around product roll-out and business optimization. Analyze data and trends, zoom-in zoom-out on the data to package message to business owner. Create and automate new value added reports that provide additional support to Delivery leads
  • Act as point of contact for data request linked to delivery project tracking. Build reports using to CD delivery tools Analyze delivery projects data used to build KPI. Ensure enforcement of CD delivery process with all CD teams
  • Analytical thinking, simplification and problem solving skills. Detail oriented
  • Self Starter with a desire to learn independently; basic project management skills

Education on a Senior Analyst, Delivery Resume

Make sure to make education a priority on your senior analyst, delivery resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior analyst, delivery experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior Analyst, Delivery Resume

When listing skills on your senior analyst, delivery resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical senior analyst, delivery skills:

  • Prior agency, digital strategy or ecommerce experience
  • Effectively oversee delivery of multiple client engagements
  • Effectively gather and translate client business requirements to agency team and manage success of projects/campaigns
  • Experience negotiating with and managing relationships with third party providers
  • Strong competence in the area of Issuing or Acquiring payment products
  • Experience in dealing directly with consumers and trade customers (presentations, support etc.)

List of Typical Experience For a Senior Analyst, Delivery Resume


Experience For Tech Architecture Delivery Senior Analyst Resume

  • Results driven and solutions oriented, thought leadership
  • Very organized, process oriented
  • Work in close collaboration with multiple stakeholders; builds internal relations and is a team player
  • Impactful influence. Knows how to persuade others in order to achieve goals
  • Come with creative ideas to improve current processes and products
  • Able to manage stress. Adaptable and comfortable with ambiguity
  • Fluent in English. Other languages as an asset

Experience For Senior Analyst Delivery Experience Resume

  • Promote and support innovation, continuous process improvement and optimizations across all functional areas within the agency
  • Support sales activities (pre-sales activities for technical issues)
  • Technical awareness of contactless, EMV and Magnetic stripe payment products
  • Proactive, and curious
  • Attetion to details

List of Typical Skills For a Senior Analyst, Delivery Resume


Skills For Tech Architecture Delivery Senior Analyst Resume

  • Experience in any of the following languages or technologies: Java, Scala, Groovy, Ruby, PHP, Python, JavaScript (or a language mentioned below)
  • Experience in creating campaigns in various email tools/providers
  • Experience in managing complex projects / programs and processes
  • Sales/Tax accounting experience
  • Experience working in projects across functions within and outside of IT (within local country)

Skills For Senior Analyst Delivery Experience Resume

  • Has a good understanding of Payment Systems, and MasterCard products and services
  • Contributes sales use tax knowledge and skill in the area of tax controversy to minimize the overall tax liability for the client
  • Supporting test activities during issuing and acquiring certification process
  • Preparing user acceptance test (UAT) environment, planning and assisting UAT activities
  • Preparing test scenario and performing related test after development activities
  • Performing EMV test using payment system tools (SmartSpy, PayPass Terminal Simulator, ADVT, MC ETEC Subset, etc.)
  • Understanding of web tools such as Dreamweaver & Photoshop
  • Ensuring all release environments are kept updated
  • Streamlining cards change delivery

Skills For Service Delivery Ops Senior Analyst Resume

  • Preparing detailed analyses documents (transaction flows, diagrams, screen designs, web services parameter set, message structure)
  • Supports the building of business cases and plans for assessing impact, mitigating risk, making recommendations and championing capability enhancements
  • Leadership – easily move others to action by planning, motivating, organizing and controlling work being done
  • Involves researching, analyzing and communicating with tax jurisdictions, client finance team, owners and tax preparers
  • Maintain a clear understanding of client’s marketing and business goals while developing digital strategies and plans to deliver on the goals
  • Responsible for preparing scope documents according to business requirements
  • Use graphic production and email coding knowledge to create clickable templates in HTML for client and compliance review
  • Facilitate discussions with internal and external partners regarding current process, gaps identified and proposed solutions

Skills For Digital Tech Delivery Senior Business Analyst Resume

  • Critical Thinking – strategic and highly analytical
  • Knowledge of: SAS, SQL, or exposure to other coding languages
  • General knowledge in payment transaction processing and industry business principles
  • General understanding of payment transaction models and the full transaction lifecycle for Mastercard brands
  • Act as a subject matter expert (product & delivery model); providing technical product expertise within the Japan team

Skills For Senior Analyst, Marketing Delivery Resume

  • Comfortable with uncertainty, changing and fast paced environment
  • Alignment of existing & new test environments to allow delivery to specified dates
  • Responsible for understanding customer demand and requirements
  • Conduct regular analysis of client ecommerce business, opportunities and marketing initiatives
  • Utilize expertise and current email best practices to assure quality of images, content, and brand compliance for clients
  • Follow brand style guides to design email elements for multiple clients that follow their brand standards
  • Collaborates with team to understand email template, email sending platform (ESP) requirements, and works with internal and external teams to effectively launch new clients
  • Liaison to Epsilon to ensure timelines are met, and manage edits to effectively deliver email approvals on time and within scope of functionality
  • Partners with internal testing and quality assurance teams to insure each email is properly validated and approved

Skills For Senior Associate Information Systems Business Systems Analyst Service Delivery Catalogs Resume

  • Identify and reduce possible risks to the business in the form of email best practices
  • As a member of the Tax department staff, the Senior Analyst,
  • Works under general supervision and/or guidelines to answer inquires and provide information requested by state and local taxing authorities as they perform auditing of previous filings
  • Manage and control Scotiabank’s currency management program to ensure targets are achieved and action taken to redress non-performance
  • Manage relationships with branches to ensure the currency services provided delivers customer service which meets or exceeds the clients’ needs and is cost effective
  • Assist with the management of all contract renewals/RFPs with third parties, including price analysis and recommendations for executive management’s adjudication and approval
  • Previous experience with delivery software and in home service or delivery execution

Skills For Delivery Technology & Innovation Senior Analyst Resume

  • Logistics, transportation and supply chain experience
  • Java/JVM enterprise application development experience
  • In digital strategy and/or account management experience
  • Strong work ethic, self-starter - ability to execute and implement change
  • Deployment experience with online / digital commerce solutions
  • Able to mentor peers and guide less experienced team members
  • Proven customer focus and business acumen
  • All job offers are contingent upon successful completion of credit and background checks

Skills For Senior Analyst, Release Delivery Resume

  • Alliance Data is an Equal Opportunity Employer
  • Knowledge of third party logistics (3PL) provider management and service level agreement (SLA)
  • Work cross-functionally with IT, transportation, and sales functions
  • Collaborate with 3rd Party Logistics Providers (3PL’s), Transportation Partners, Whirlpool internal process partners and customers to support Whirlpool’s Factory Distribution Center, Regional Distribution Center, and Transportation Operations
  • 6 months + experience in AI technology systems integration project delivery
  • B.S. Supply Chain, Logistics, Engineering, Data Science, Business or related field

Skills For Senior Business Analyst, Delivery Experience Resume

  • Confident, Positive, Optimistic but Realistic Attitude
  • Goal Oriented – naturally motivated to reach goals and adhere to deadlines
  • Interpersonal/Communication Skills – an innate ability to channel different points of view; Able to establish and maintain excellent relationships and credibility quickly; Create team atmosphere with internal staff while achieving key objectives
  • Professional – unquestionable integrity, credibility, and character
  • Knowledge of an ERP(Preferably SAP)
  • Understanding of email and Account Center marketing including but not limited to: promotional messaging, transactional messaging, best practices, deliverability, reputation management, CAN-SPAM compliance, analytics and emerging trends

Skills For Senior Analyst, Delivery & Analytics Resume

  • Experience working in a retail or retail corporate environment
  • Interact well with others in a highly collaborative and fast paced environment and work as part of a cross-functional team
  • Represent Customer Delivery towards Customers, in market Customer Delivery teams and Global Product
  • Scope and provide solution architect support for more complex MasterCard Customer deployments
  • Quickly understand, assess and articulate complex business and technical challenges / solutions
  • Business level Korean and English required
  • Overall management of releases,

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