Retail Trainer Resume Sample

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Graham White
79967 Brown Heights,  Boston,  MA
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Work Experience

Senior Retail Trainer, Asia Pacific
05/2017 - PRESENT
Dallas, TX
  • Work closely with Operations team to identify training needs to develop store staff’s skills and knowledge in line with market and consumer expectations and PUMA Standards
  • Utilization of web-based systems (Learning Management System) and Microsoft Excel is critical
  • Flexibility with positive and progressive attitude and the ability to work under pressure and meet deadlines
  • Facilitate sales and service courses
  • Facilitate soft skills classes and workshops
  • Coordinate and conduct on-site training sessions as needed
  • Cross-train and observe peers for facilitation best practices and to learn how to facilitate additional classes
Retail Trainer
06/2012 - 04/2017
Phoenix, AZ
  • Scheduling, Organizing Meetings, Calendar Coordination
  • Coaches store staff on the floor, identifying strengths and opportunities for improvements, constantly stimulating their sense of ownership and the ability to engage and surprise the customer
  • Coordinates and executes, in alignment with HR department, the On Boarding Program for Retail population
  • Coordinates and delivers in the stores all learning programs regarding product knowledge and selling techniques; follows-up on results and business impact of these programs
  • Support & Track In-store training activities, related processes, and tools such as eLearning, mystery-shopping action plans, Learning Management System, etc
  • Plan, Budget, & Execute Training Events (once enabled)
  • Partner with retail regional managers, store managers and on-the-job (OJT) trainers to provide operational training to new and existing retail employees and implement professional development initiatives when appropriate
Retail Trainer Croatia / Slovenia / Serbia
04/2005 - 12/2011
New York, NY
  • Work with Retail Operations Regional Managers and OJT to develop sales effectiveness and product knowledge training
  • Present and implement initiatives for all levels of retail store operation
  • Conduct on-the-job product knowledge and customer experience training for new hires or newly promoted employees
  • Coach on the job trainers on best practices and proven methods to upsell products and customer care
  • Partner with store and or regional manager in the development and deployment of learning and development strategies to include new/relaunched programs
  • Work with Retail Operations leadership (managers/regional managers) to identify organizational learning needs
  • Conduct post-training follow-up assessment to evaluate efficacy of training and modify as needed
  • Report to Learning and Development Manager any performance issues observed for recommendations
  • Deliver quality documentation /curriculum recommendations with aggressive timelines


Drexel University
1999 - 2004
Bachelor's Degree in Adult Learning

Professional Skills

  • Excellent communication skills and writing skills in English, Cantonese and Putonghua are essential
  • Demonstrate strong listening, interpersonal, written and communication skills
  • Possess excellent planning and organisational skills with the ability to prioritise own workload, work remotely and be self motivated
  • Possess excellent planning and organizational skills with the ability to prioritise own workload, work remotely and be self motivated
  • Strong presentation skills; ability to present to all positions from entry-level through middle management
  • Excellent computer skills are mandatory (Office, windows)
  • Maintain a fast work pace with strong time management/organizational skills

How to write Retail Trainer Resume

Retail Trainer role is responsible for training, retail, learning, software, planning, selling, presentation, analysis, security, reporting.
To write great resume for retail trainer job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Retail Trainer Resume

The section contact information is important in your retail trainer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Retail Trainer Resume

The section work experience is an essential part of your retail trainer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous retail trainer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular retail trainer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Retail Trainer resume experience can include:

  • Excellent written and oral communication skills with demonstrated ability to make successful presentations to individuals/groups
  • Knowledge on matters like Client Service, selling skills, managerial effectiveness, etc.
  • Knowledge of client service, selling skills and managerial effectiveness
  • Strong presentation skills; ability to communicate and engage diverse people
  • Prior experience of organizing and delivering training for retail populations
  • Prior experience of delivering class training

Education on a Retail Trainer Resume

Make sure to make education a priority on your retail trainer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your retail trainer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Retail Trainer Resume

When listing skills on your retail trainer resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical retail trainer skills:

  • Ales training experience with a proven track record of increased performance as a result of training
  • First solid experience as a trainer within a brand of retail, customer service oriented from the ground profile, had important missions as a trainer
  • Demonstrate ability to communicate, adaptability, good knowledge of products and philosophy of the brand
  • Possess a detailed knowledge of adult learning principles and demonstrate ability to incorporate into training delivery
  • Strong knowledge of Bell’s ordering, installation and billing systems and processes
  • Experience in a Training role in a high retail luxury industry or in a Training consultancy firm

List of Typical Experience For a Retail Trainer Resume


Experience For Retail Trainer, Stockholm Resume

  • Utilize a variety of methods, including but not limited to, in-person, telephone consultations, webinar, video and other contemporary methods to deliver training, coach and provide support across RO
  • Have an in-depth knowledge of adult learning principles and skill gap analysis techniques to facilitate the retail training function using strong communication skills, interpersonal-team skills, to execute effectively the transfer of knowledge
  • InDesign, Photoshop, Illustrator or Video Creation and Editing skills (non-essential)
  • Ability manage multiple projects/tasks and effectively meet deadlines Flexibility to work across multiple job sites
  • Transports information effectively in individual and group situations (such as presentations, meetings, one-to-one situations….)
  • Prioritize and direct multiple activities and training programs
  • Develop and maintain effective cross-functional relationships
  • Excellent in written and spoken English and native Korean
  • Proficient in MS office skill (Excel, Word and Powerpoint)

Experience For Retail Trainer Croatia / Slovenia / Serbia Resume

  • An understanding of the importance of delivering outstanding customer experience and how to help others do this too
  • Identify solutions to improve customer experience, show rates, and conversion
  • Passionate about consumer experience
  • Your Priority Activity
  • Work with all the Supervisors on your area, developing, assessing and observing and checking completion of development programs

Experience For Retail Trainer Outfitter Resume

  • Work with all the Floor Managers on your area, developing, assessing, observing and checking completion of development programmes
  • Be confident, outgoing, passionate, engaging, quick minded and have a passion for developing people
  • Assist in coordinating training meetings and any ad hoc projects
  • Adult learning qualification advantageous
  • Monitor, measure, and hold store teams accountable for execution of training expectations
  • Create and maintain a central training library for all retail teams
  • Develop keen business acumen of VA ABC Retail Operations

Experience For Retail Trainer Italy Resume

  • Learn technical applications quickly (i.e. POS system)
  • Lead by example to exemplify professionalism and a high performance culture
  • Partner with Retail, Local & Global T&D teams to plan Retail Training Program workshops and other miscellaneous offerings, given the network’s training and development needs
  • Local Own Retail & Franchise Back Office and Field Teams
  • Local Human Resources Dpt
  • To know the Retail KPI numbers within a specified region/district and work ‘commercially’ to actively drive a high performance sales culture through training and development activity
  • To set up ‘Centre of Excellence’ training stores in the specified region/district to provide support to focus stores and new employees joining the business

Experience For Retail Trainer Croatia / Serbia Resume

  • To work with Retail HR and District Managers to identify and develop Retail talent through Individual Development Plans (IDP) and support the ‘Succession Plan’ for Retail, Wholesale and e-Com to act as pipeline to the wider adidas Group
  • Assist in development of key deliverables on outsourced projects, including: prototypes, course materials including documentation and job aids, leaders’ guides, class plans, computer-based training testing (alpha/beta, user acceptance, pilot, etc.)
  • Experience in retail training
  • Broad experience working within retail, preferably fashion but not essential
  • 2) Ensure that all staff in consumer facing roles are trained in accordance with PUMAs Retail Training Standards
  • 2) Ensure that all staff in consumer facing roles are trained in accordance with PUMA’s Retail Training Standards

Experience For UK Retail Trainer Resume

  • Knowledge and proficiency with Microsoft Word, Excel, PowerPoint and Outlook
  • Able to work Independently and self-management
  • Willingness to take domestic business trips
  • Experience of delivering training, including both individual and group training sessions, working with energetic teams, a strong passion for people, product and service
  • Based within commutable distance of your local Head Office
  • Global Retail Center of Excellence
  • English language essential, additional languages are advantageous

Experience For Senior Retail Trainer, Asia Pacific Resume

  • Personally represents the brand image
  • Microsoft office literate (to a high level)
  • Delivery of customer service and product knowledge training to our pub teams - working with General Managers to develop their teams to deliver an exceptional customer experience and supporting the Company values and vision
  • Delivery and support of our Essence of Young’s roadshows alongside Operations Managers
  • Delivery of our leadership courses for Supervisors and Assistant Managers
  • Work hand in hand with your key stakeholders and the HR Advisor to identify, nurture and grow talent within your areas
  • Drive completions of all retail employees Induction as they join Superdry. Report back on completions and support stores

Experience For Retail Trainer, Flagship Oxford Street Store Resume

  • Work closely with the SAS Champions across the regions to maximize SAS at every opportunity
  • Support the roll out of Career Passport in our stores
  • Feed ideas from the field into the development of new L&D materials and initiatives to support all aspects of store life
  • Drive store game ideas into the Creative Team
  • Undertake regular reviews and review materials to measure the impact of training on store performance. (Including store MySuperdry Scores, Conversion results, SAS Tracker, SAS Programme, REAL shop results and employee engagement)
  • Work from your closest Head Office in Cheltenham, Brussels, New York or Munich for 1 day a week for meetings, progress updates, reviews, L&D catch ups

Experience For Kate Spade East Coast Retail Trainer Resume

  • Working in collaboration with department managers, analyze competency gaps, identify training needs and develop effective training programs meeting the business needs
  • Communicate with other Asia Pacific cities to align the training objectives of Headquarter
  • Conduct classroom trainings program independently
  • Mature and confident to work with different cultures and all levels of staff
  • Possess sense of humour and cheerful mindset to deal with all the conditions
  • Support retail store teams to succeed on all measures - including business performance, customer satisfaction, and flawless execution of retail operations by partnering with various teams within operations, sales, marketing, HR, and IT
  • Train and manage the performance of retail employees by conducting regular store visits and provide reports to the Director of Retail Stores
  • Responsible for ensuring training effectiveness through design and delivery of instructor-led and e-Learning programs throughout the organization, including 1:1 coaching, classroom and applied learning

Experience For West Coast Retail Trainer Resume

  • Functional: > 3 years experience in Product, Motivational and/or Technical Training
  • Undertake regular reviews and review materials to measure the impact of training on store performance
  • Work to embed and maintain a training culture within our stores through the development of our Sales and Service programme
  • Work with the L&D co-ordinator to ensure e-learning is available to our retail population globally
  • 1) Develop a training set-up that allows efficient roll-out of training based on ideal global training and development journey and enhance training programs and policies to support the selling service across all channels
  • 2) Plan, organize and execute Retail Training within the country. Develop seasonal training calendar to clearly identify priorities, reach and training frequency
  • 3) Ensure existing training programs are customized to market needs. Wherever possible, leverage as much as possible from existing training programs from Global and Region
  • 4) When required, develop country specific training materials and tools for Retail in collaboration with other functions (e.g. Merchandising, Operations), with support and sign off from the Country Retail Director and the Regional Training Manager

List of Typical Skills For a Retail Trainer Resume


Skills For Retail Trainer, Stockholm Resume

  • Demonstrated leadership ability with 4+ years’ experience in a customer-facing sales/retail setting
  • Experience of working with and maintaining online training platforms
  • 1) Train store staff, enabling them to consistently achieve or exceed Mystery Shopping scores through effective training & development programs
  • Assists organization with determining training needs and effective instructional methods
  • Experience with working with e-learning technology

Skills For Retail Trainer Croatia / Slovenia / Serbia Resume

  • Previous experience in delivering sales, service and product training within a luxury retail environment
  • Evaluate staff performance and the effectiveness by field coaching, providing recommendations for improvement
  • Experience in a Retail Training role in the luxury industry is mandatory
  • Build strong relationships with retail heads and area managers to ensure ever changing retails needs are met and initiatives supported
  • Ensure the classroom experience is world-class & industry leading

Skills For Retail Trainer Outfitter Resume

  • Drive service levels by inspiring retail employees to deliver the best customer experience
  • Good understanding of store operations and retail systems
  • Experience with the maintenance of an online training platform
  • In-store experience in a luxury retail environment
  • Five (5) + years’ experience in Retail Operations

Skills For Retail Trainer Italy Resume

  • Supporting investment training from planning stages through to delivery and post opening review and feedback
  • Working with General Managers to ensure the delivery of great Team Member to Supervisor inductions and supporting the ongoing development needs of these roles
  • Working alone or collaboratively with a team, design and develop training that meets the identified learning objectives
  • Understanding of Coaching is required
  • Working knowledge of training techniques, practices and methodology

Skills For Retail Trainer Croatia / Serbia Resume

  • Building relationships with management and individuals in the business to participate and take ownership for their personal development and lifelong learning
  • Outstanding use of English language both oral and written is mandatory
  • Training content creation
  • Supporting the L&D Managers with projects and company initiatives as the arise
  • Supporting and delivering sales and productivity training to our pub teams
  • Analyze training needs to develop new training programs or modify and improve existing training programs
  • Take ownership for the the Superdry Retail Training internal communications page, keeping it engaging, interactive and informative
  • To deliver ‘in-season’ follow up product training to store teams, following the seasonal collection launch by the regional Merchandising Team

Skills For UK Retail Trainer Resume

  • Challenge and boost training, determine KPI’s, measure impact, organize a follow up, reporting to HR, Retail Operations & Global Retail Operations
  • A dedicated approach to work, travel and be comfortable working within a fast paced and pressured environment whilst still being a brand ambassador
  • Plan and execute Retail Training Program workshops and other miscellaneous offerings, given the network’s training and development needs
  • Work closely with the Learning & Development Manager to deliver a wide range of training in our Stores and at Head Office when required
  • Coordinate the onboarding of Store Managers, sales associates, dental assistants and orientation training at HQ

Skills For Senior Retail Trainer, Asia Pacific Resume

  • Work closely with Retail Managers to make sure all stores are keeping up with training materials and timelines
  • Leverage resources within the training departments to identify existing materials that can be modified to meet the specific needs of the audience
  • Self-starter who enjoys working independently as well as working across multiple teams
  • Assist with development of key training metrics to measure progress of closing knowledge gaps for retail employees
  • Maintain confidentiality when collaborating with leadership regarding employee issues epresent VA ABC values, mission and professionalism at all times
  • To ‘business partner’ with District and Store Managers and provide an outstanding and collaborative service in all areas of training and development
  • Capacity to execute complex training plans and provide constructive analysis/feedback

Skills For Retail Trainer, Flagship Oxford Street Store Resume

  • Identify the training needs in the Retail in accordance with the Retail operations
  • Organize, Facilitate the sessions of training the teams on the fields
  • Responsible for maintaining current curriculum to ensure compliance with Policy and Procedure
  • Schedules and maintains training calendar
  • Tracks, measures and evalutates the progress and performance of those involved in the training courses
  • Work with the HR creative to make sure retail training has a consistent look and feel

Skills For Kate Spade East Coast Retail Trainer Resume

  • Support the New Store Openings in your area using SAS
  • Keep a tight control on costs associated with training and feed in any savings to the L&D Team
  • Work with all the Assistant Managers on your area via the delivery of the Playing to Win Assistant Manager Programme
  • Execute retail training programs
  • Work closely with field sales leadership to ensure training needs are met
  • Facilitate virtual and classroom training
  • Assist in training content development

Skills For West Coast Retail Trainer Resume

  • Proficiency in Microsoft PowerPoint and Chinese Word Processing
  • Computer proficiency (i.e. Excel and Word, Power Point, authoring technologies)
  • Market Retail /Training & Development Dpt
  • Work closely with the Area & Cluster and Store Managers on your area driving SAS
  • Possess a detailed knowledge of retail and consumer technology
  • Possess a detailed knowledge of consumer behaviors and consultative sales

List of Typical Responsibilities For a Retail Trainer Resume


Responsibilities For Retail Trainer, Stockholm Resume

  • Partner with Store Managers to build dedicated store and individual action plans to improve KPIs and enhance the customer experience
  • Support our GSM (General Sales Meeting ) and SMC (Store Manager Camp)
  • Support GSM and SMC
  • Own the SAS Culture in your stores. Deliver outstanding engaging and fit for purpose training in stores each and every day. Issue and present back Rate My day trainer reviews monthly
  • Visit all stores on your area in a regularly and attend area meetings to communicate with Store Managers

Responsibilities For Retail Trainer Croatia / Slovenia / Serbia Resume

  • Analyse and monitor the various training programmes and initiatives and their performance, suggesting improvements to constantly evolve all our training materials
  • Support our SAS champions worldwide to deliver new training, updates, and to help them communicate with stores to engage colleagues in SAS, driving commercial returns and creating great customer experiences
  • Co-ordination of SAS materials – taking steps to ensure distribution is cost effective and efficient
  • Develop and progress SAS through new games, social media content, manager led training sessions and bespoke sessions
  • Partner with our Franchise team to ensure SAS is an accessible tool for their stores
  • Support HR teams across UK and Europe to deliver a consistent and on brand induction and on boarding process to retail teams, making it relevant and readily available to all new starters
  • Collect, analyse and build insight from feedback from all training interventions to help assess their effectiveness

Responsibilities For Retail Trainer Outfitter Resume

  • Build great relationships at head office with design, garment tech and merchandising to ensure product knowledge training is up to date
  • Work collaboratively with the retail operations and communications teams to identify new training needs
  • Lead by example as part of the Superdry Academy Team. Always positive, engaging, business focused and supportive
  • Support our management teams with the management development programme supported by the lead retail trainer
  • Support the lead retail trainer to deliver bespoke interventions as and when the business requires them
  • Happy to travel up to 2 to 3 times a week when required, working the majority of your week in our Cheltenham head office developing new initiatives, co-ordinating existing training and communicating with key stakeholders

Responsibilities For Retail Trainer Italy Resume

  • Coach store staff on the floor, identifying strengths and opportunities for improvements, constantly stimulating their sense of ownership and the ability to engage and surprise the customer
  • Coordinate and deliver in the stores all learning programs regarding product knowledge and selling techniques; follows-up on results and business impact of these programs
  • Perform store visits and create dedicated reports to be shared with involved departments – HR, Merchandising, Visual Merchandising, Communication - in order to leverage on different aspects impacting on the customer experience
  • Liaise with Wholesale team to provide training tools, material and know how
  • Collect, adapt (if necessary) and deploy all corporate modules built in Germany

Responsibilities For Retail Trainer Croatia / Serbia Resume

  • Structure and organize the trainings (logistical and administrative)
  • Create the link with counterparts in Europe
  • Interpersonal, creative, pedagogical sense
  • Customer service oriented, Results oriented
  • Luxury retail background and knowledge, knowledge of KPIs

Responsibilities For UK Retail Trainer Resume

  • Familiarity with consumer retail, home automation or home security industries
  • Microsoft application proficient
  • Communication, impact, empathy
  • Rigour and organization
  • Passion & Communication

Responsibilities For Senior Retail Trainer, Asia Pacific Resume

  • Drive and proactivity
  • WE CoE Retail
  • To work with Senior Store Management and HR & Training Manager to identify and develop Retail talent and support the ‘Succession Plan’ for the store. Working in partnership with the Retail Training Managers to facilitate and implement IDP’s for in store talent (Identifying and developing employees seen as trainers, driving the personal development of natural successors)

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