Recovery Officer Resume Sample

16 votes

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Brennan Hagenes
3814 Hilpert Parkways,  Philadelphia, PA
+1 (555) 366 4650

Work Experience

Consumer Collections & Recovery Compliance Officer
11/2017 - PRESENT
Los Angeles, CA
  • Extensive retail product knowledge
  • Solid comprehension of bank software, for example, Debt Recovery System, COINS, TS2, Plexus, Target, and ICBS
  • Work in a fast-paced environment with a back end processing component
  • Predominantly computer oriented, requiring the use of diverse bank system software to complete required tasks and accountabilities
  • Performs skip-tracing to locate debtors when necessary
  • Performs asset searches to determine collectability of a charge-off
  • Initiates small claims suit when deemed necessary
  • Engages law firms when needed to pursue judgments on charge-offs
  • Establish contact with business partners and various internal/external client groups to deliver quality work and substantial results
Commercial Workout Recovery Officer
06/2014 - 06/2017
Chicago, IL
  • Remain up to date with departmental procedures that affect overall Bankruptcy unit performance
  • Defend the course of action taken to resolve a client’s account, e.g. acceptance of settlements
  • Adhere to appropriate assessment criteria when analyzing client details
  • Provide recommendations and solutions for variances and discrepancies
  • Support business objectives by providing a high level service of solutions to meet the needs of various client groups and third party vendors such as Trustee and Credit Counseling Service offices
  • Accurately validating information and status of accounts on review of exception reports
  • Adhere to service level agreements of Business Partner directives and CIBC goals
Loan Recovery Officer
02/2010 - 12/2013
Philadelphia, PA
  • Negotiate debt repayment plans within established criteria on behalf of CIBC and Credit Counseling Service offices
  • Through a variety of means, review individual client circumstances in order to execute recommendations and decide on appropriate action
  • Identify and recommend modifications to routine processes and procedures to improve job operational efficiency
  • Respond to client and business partner queries and provide information and assistance as necessary to achieve client satisfaction
  • Support the decision making process based on gathered facts, data, observation and analysis
  • Accept or decline external business partner settlements or repayment programs
  • Knowledge of consumer loan compliance requirements and loan documentation
  • Excellent understanding of State and Federal regulations governing collection practices


Franciscan University of Steubenville
2005 - 2010
Bachelor's Degree in Accounting

Professional Skills

  • Good organizational, excellent communication and public relations skills
  • Effective and professional phone communication skills with internal and external customers required
  • Excellent understanding of judicial and legal system as to debt collecting and obtaining and tracking judgments
  • Able to function autonomously and interact effectively with co- workers within the department
  • Ongoing industry related education
  • Thorough knowledge of company products and services, policies, procedures and collection systems

How to write Recovery Officer Resume

Recovery Officer role is responsible for training, credit, travel, transportation, air, basic, compliance, education, analysis, lending.
To write great resume for recovery officer job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Recovery Officer Resume

The section contact information is important in your recovery officer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Recovery Officer Resume

The section work experience is an essential part of your recovery officer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous recovery officer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular recovery officer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Education on a Recovery Officer Resume

Make sure to make education a priority on your recovery officer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your recovery officer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Recovery Officer Resume

When listing skills on your recovery officer resume, remember always to be honest about your level of ability. Include the Skills section after experience.

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