Quality Process Manager Resume Sample

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Merle Bernhard
3798 Kristoffer Village,  Houston, TX
+1 (555) 795 3092

Work Experience

Quality Process Manager
07/2017 - PRESENT
New York, NY
  • Leads the implementation and improvement effort to the Quality Management Systems. Is the designated Management Representative for the plant as defined in the ISO/TS 16949 Quality system. Leads the efforts of the internal quality auditors
  • Ensures Quality functional participation in product development and launch activities including identification of customer expectations, manufacturing and test support, reliability analysis, design reviews, evaluation of test programs, material testing, leading to customer approvals on new and existing products
  • Coordinate with and provide input to Supply Chain/Supplier Development organization to assure quality of purchased products and services meets Eaton requirements
  • Prior experience in same position or supervising operations professional personnel
  • Familiar with CNC lathes machining processes, Grinding, Heat Treatment, Phosphate and Painting
  • Knowledge of quality techniques including statistical methods used to analyze and control process variations, capability studies, Gage R&R’s, Control Planning and PFMEA
  • Proficient knowledge in Quality Core Tools
  • Knowledgeable in the application of Product/Process and Quality System standards of the International Certification, and Customer Quality Requirements
  • Certified black belt with projects experience in auto industry
Quality & Lean Process Manager
08/2011 - 06/2017
Boston, MA
  • Coordinates root cause and corrective action processes in dealing with PRODUCT QUALITY issues. The goal is to reduce the occurrence premature return of products and increase Moog’s performance with both OEM and Aftermarket customers
  • Coordinates root cause and corrective action processes in dealing with PROCESS QUALITY issues. The goal is to reduce the recurrence of process issues in the Corrective Action system via the application of robust solutions
  • Identifies opportunities for improvement on Quality processes, coordinates with other functions in providing mentoring and coaching in understanding and execution of problem solving methodologies, Lean principles and Six Sigma techniques towards the achievement of optimized Quality processes
  • Provides leadership guidance in the awareness , practice and improvement of the Culture of Quality via trainings and in various engagements, in collaboration with individual process owners, ad-hoc committees, functional and cross-functional within Baguio and across other sites
  • Coordinate with Global process owners, provide feedback , issue recomendations to achieve efficient and effective utilization of Quality process infrastructure (TIP QA, Siemens , QDAS, RUR). This can be achieved via systems showing accurate and relevant data that draws key information for driving the right action towards ideal results
  • Ensure compliant gage calibration operation consistent with company, customer and government standards meeting budget objectives
  • Plan workloads and assign jobs as required to maintain high quality standards and production schedules
Ib Quality Process Manager Cs
12/2005 - 04/2011
Phoenix, AZ
  • Prepare annual operating and capital budgets and manages the processes to ensure compliance
  • Group-wide know-how ambassador
  • Implement and control the Quality Management System for the account in line with industry and corporate requirements
  • Liaise and act as the local account quality and process focal point with Lionbridge Quality Manager and customer quality management interfaces
  • Liaise with necessary project stakeholders to implement, maintain and update processes and procedures as required
  • Implement and control the configuration management database for the Management System and associated documentation
  • Communicate and manage all documentation approvals with the necessary stakeholders


University of New Mexico Valencia Campus
1999 - 2004
Engineer's Degree in Engineering

Professional Skills

  • Strong stakeholder management skills, including conflict / negotiation management - demonstrated influencing skills
  • Strong working knowledge of the Quality requirements of parts, products and processes, including supporting activities
  • Strong in influencing an guiding
  • Experience on position connected to implementation, managing or optimization of existing processes
  • Excellent at managing people by: team building, negotiation and conflict resolution as well as general stakeholder management
  • Broad and progressive technical and leadership experience in the field of Manufacturing/A&T/Quality within MOOG
  • Piore experience with quality system set-up, implementation, certification and maintaining

How to write Quality Process Manager Resume

Quality Process Manager role is responsible for leadership, facilitation, auditing, training, database, security, analysis, reporting, manufacturing, design.
To write great resume for quality process manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Quality Process Manager Resume

The section contact information is important in your quality process manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Quality Process Manager Resume

The section work experience is an essential part of your quality process manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous quality process manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular quality process manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Quality Process Manager resume experience can include:

  • Advanced project management and analytic skills,
  • Strong expertise in Lean / Six Sigma/ Continuous improvement,
  • Experience of ISO9001/EN9100 standards
  • Experience of aerospace documentation standards ATA100, ATA iSpec2200, S1000D and S2000M is an advantage
  • Experience of Microsoft Office suite elements
  • Facilitating external audits on ETS’ management system

Education on a Quality Process Manager Resume

Make sure to make education a priority on your quality process manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your quality process manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Quality Process Manager Resume

When listing skills on your quality process manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical quality process manager skills:

  • Strong leadership and facilitation skills in the coordination of activities among variable sized groups of different functional background
  • Strong understanding of business planning and cross-organizational consulting and/or support processes - preferably in a very large, matrixed enterprise
  • Good English in oral and writing
  • Coordinate with Bekaert group internal or external functions/companies to learning and adapt good innovation practice, projects etc
  • Experience on similar (leading) position in localization, contact center or IT business
  • Above working experience in Quality function

List of Typical Experience For a Quality Process Manager Resume


Experience For Quality & Lean Process Manager Resume

  • Realization of projects assigned within Process Improvement and Optimization Business Unit
  • Higher education of Management, IT or similar fields
  • Expertise in written communication: e-mail, status reports, proposals, etc.,
  • Steward the process lifecycle for Root Cause Analysis and Technical Due Diligence processes, including requirements scoping, testing, change management, readiness and implementation activities
  • Partner across teams and geographies to conduct Root Cause Investigations and Supplier Due Diligence, manage risks, issues, actions, escalations, stakeholder alignment, schedules, deliverables, and tools partnerships while maintaining legal, policy and compliance requirements
  • Define quality performance metrics and measure attainment to drive decision making and guide process optimization needs
  • Own appropriate engagement rhythms and communications with the Engineering team, Suppliers and a broad set of global stakeholders, with a focus on shared understanding of process performance, changes and business value

Experience For Quality & Process Manager Resume

  • Ensure Health & Safety of self and others in line with H & S at Work Act 1974 and other relevant safety legislation
  • Continually improve departmental and organisational standards
  • Maintain personal hygiene standards
  • Support company Core Values and Policies
  • India Quality Consultant
  • Honesty an entrepreneur

List of Typical Skills For a Quality Process Manager Resume


Skills For Quality & Lean Process Manager Resume

  • Training & QA Manager
  • Understanding of quality assurance practices, principles and methodologies
  • Reporting to Process Improvement & Optimization Business Unit Manager
  • Assist in the training of staff, the creation of training material and building overall team capability/competencies
  • Responsible for organizing and participating in the management review
  • Identify any training requirements in collaboration with local management and Training Manager

Skills For Quality & Process Manager Resume

  • Assist the Training & QA Manager and Quality Consultant (in India) in the accreditation and auditing of Internal Quality Assessors, Mentors and Trainers
  • Management and coaching of interdisciplinary teams
  • Monitor quality and processes, highlighting any risks to appropriate levels of Management or Stakeholders as appropriate
  • BS in Electrical/Mechanical Engineering, or equivalent
  • Communicate with sales/customers for customer complaint handling
  • Lead and drive plant technology and process continuously improvement/problem solving/process optimization responsibilities

Skills For Ib Quality Process Manager Cs Resume

  • Lead plant level technology/process innovation for continuous improvement by projects, training or activities etc
  • Responsible for promoting the implementation and implementation of SH&E and information security policies and systems in our unit
  • Coordination of part of portfolio of initiatives aimed at achieving cost reduction and cost avoidance,
  • Responsibility of technological advance and coherent implementation of change using various methodologies such as Lean, SixSigma, Scrum
  • Ability of independent analysis and problem solving
  • Establish and maintain international networks
  • Development and adaptation of international standards
  • Accepts change as part of everyday life
  • Seeks opportunities to change for the better

Skills For Quality Process Manager Resume

  • Prepared to change hours/shifts, at short notice
  • Maintain processes and quality levels in line with contractual and ISO Standards
  • Work with Line Manager to ensure personal development, to meet individual objectives
  • Head of Aerospace Programmes
  • Team Leads / Technical Leads

Skills For Quality & Lean Process Manager Resume

  • Technical Authors / Senior Technical Authors / QA Author / Illustrators
  • Corporate and local IT and System Development teams
  • Other GCE and UK/IND teams and operational support staff
  • Customer Stakeholders and key interfaces
  • Strong working knowledge and demonstrated skills in Problem Solving, Root Cause Corrective Action, Technical data analysis , Statistical Data interpretation and Project Management tools- Six Sigma Certification is a clear advantage
  • Possesses strong attention to details, ability to translate data into information and derive actions to achieve desired results
  • Knowledgeable in machine shop and A&T practices, tool and gage application, piece part function and product application

Skills For Quality & Process Manager Resume

  • Knowledge of root cause analysis methods and practice
  • 6 sigma and quality control system (ISO/TS)
  • Professional experience in quality management or engineering in a Datacenter or Industrial Equipment environment & experience rolling out global quality programs
  • Coach, train and support personnel to improve their processes using quality tools such as: A3 problem solving, mistake proofing, 8-D, Capability Studies, Gage R&R, and Statistical Process Control
  • Background in process engineering, process design, lean, or Six Sigma
  • Strong written/oral communication skills required along with desire and ability to communicate with business and engineering leaders through all levels of the organization
  • Initiate and coordinate international projects for grouping, documentation and publication (e.g. guidelines, checklists, intranet, etc.) of process and methodological knowledge
  • Driving and evolving team culture of independence and excellence,
  • Be responsible for quality management system and environmental management system

Skills For Ib Quality Process Manager Cs Resume

  • Understand, implement and maintain the requirement of the ISO9001 and ISO14001 standards
  • Continuously improve the quality management procedure
  • Integrated the BNM quality system with BFTZ and with Group requirement
  • Control and monitor day to day production products quality standard compliance
  • Process control and quality stability

Skills For Quality Process Manager Resume

  • Implement the Quality standards in BNM
  • Support SPC and 6 sigma implementation in BNM
  • Support and manage TQM in BNM
  • Be responsible for the total Quality cost in BNM
  • Develop and coach technology engineers/professionals for process improvement/innovation projects
  • Develop the SH&E and information security objectives of the Department, assign relevant responsibilities and track and confirm the completion of the targets

Skills For Quality & Lean Process Manager Resume

  • Support and promote the implementation of SH&E and information security within the Department
  • Make decisions on major issues related to SH&E and information security management in this department
  • Other related work assigned
  • Report and communicate to all necessary stakeholders on Quality and Project audits and results
  • Define, communicate and manage necessary action plans from assurance activities and customer non-conformities with responsible project teams and management stakeholders
  • Define and implement local and account audit schedules in line with corporate and industry requirements
  • Assist local BMS/ISO coordinator and attend local BMS review meetings, action the necessary internal audit schedule and communicate necessary points to stakeholders

Skills For Quality & Process Manager Resume

  • Control and manage root cause analysis activities in relation to customer production non-conformities
  • Monitor and analyse quality information and communicate necessary actions with the Project teams and stakeholders
  • Help to identify potential IQC staff and mentors, and build competencies for these roles
  • Responsibility for optimization of localization processes,
  • Sustainability of continuous improvement framework,
  • Cooperation with Improve Framework representatives, other members of the Process Improvement and Optimization unit and stakeholders at all levels in order to deliver project/ program targets,
  • Enabling possibility of achieving continuous improvement targets through support of coordination, guidance and coaching as well as upskilling (providing trainings),

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