Quality & Audit Resume Sample

13 votes
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Ebba Koss
62575 Raynor Track,  Phoenix, AZ
+1 (555) 477 0008

Work Experience

Quality Audit Manager
02/2017 - PRESENT
Detroit, MI
  • Lead, design, monitor, review, and evaluate the quality of service provided by department staff to measure service quality and identify non-conformance on all cases, to include those that are most complex, while maintaining production and time service goals. On a regular basis, provide coaching and feedback to individual staff members throughout the entire chain of our operations
  • Schedules staff and utilize seasoned business knowledge to deliver adequate/required service level coverage for customers
  • Personally take accountability to execute and perform standard and complex premium and eligibility functions that are impactful throughout entire chain of our processes
  • Experience in project management and compliance audit area
  • Very good communication skills and ability to work with the exposure to global senior stakeholders
  • Strong presentation, networking and influencing skills
  • Prioritize own work and to work under pressure to strict deadlines
  • Recruits and maintains a high performing team in support of Loan Protector’s Compliance Program and develops/trains assigned Quality Audit staff for success by providing requisite technical regulatory compliance and process training
Mgr, Quality & Audit
05/2010 - 10/2016
Los Angeles, CA
  • Support the implementation and maintenance of the company’s Quality Management System (QMS) in accordance with current quality standards, reporting on performance of the quality system for review and as a basis for improvement
  • Participates in the development of the annual corporate or project audit and assessment schedule; providing feedback to line organizations regarding audits and assessment, scope, lines of inquiry and methodology
  • Develop and maintain an integrated function and project auditor and lead auditor qualification and certification program
  • Leads functions and projects audits to verify effectiveness of the applicable quality management system and compliance with established requirements
  • Supports the effective implementation of applicable corporate or project quality requirements
  • Coordinates and leads targeted assessments to enable the timely mitigation of technical and project management risks
  • Identifies, assesses and reduces the cradle-to-grave risk to GBU projects by providing independent technical analysis, guidance, and recommendations to GBU leadership
  • Evaluates effectiveness of corrective actions and process improvement activities; provide feedback and coaching to line organizations regarding action development and overall corrective action management
Quality & Audit Rep
01/2006 - 11/2009
San Francisco, CA
  • Defines and implements quality system tools and procedures to support work processes
  • Maintains quality metrics/goals for the organization and provides performance feedback
  • Develops and implements key quality management system elements and tools
  • Perform risk assessments to evaluate the adequacy and effectiveness of internal controls encompassing the organizations operations and financial systems
  • Conducts reviews and testing to determine compliance with critical and required controls (e.g. Company policies and procedures, Sarbanes Oxley, ERISA, etc.)
  • Develops and executes quality assurance test plans including incorporating various possible methodology of achieving results, documents results and evaluates results to assess the quality of the control and/or control environment
  • Lead or assist QA Review process including planning, testing, ongoing meetings, presentation of findings and recommendations to management during and at the conclusion of audits
  • Prepare QA Results Reports – Executive Summary and Management Report, including potential errors, trending analysis, remediation plans or recommendation and issue/present to key stakeholders
  • Demonstrate solid QA review techniques and project management skills including, critical thinking, ability to balance multiple projects in a time-sensitive environment, under pressure, and meeting deadlines


Belmont University
2001 - 2006
Bachelor's Degree in Scientific

Professional Skills

  • Demonstrates critical thinking, effective communication skills, attention to details, and generates value-add ideas to enhance business performance
  • Prior contact center experience
  • Experience in disability claims experience. (Required)
  • Working knowledge of and experience with 10 CFR50 Appendix B, NQA-1, ASME Section III Quality Assurance Program
  • Demonstrated track record of understanding and applying FDA’s Quality System Regulation and ISO 13485 requirements for quality management systems
  • Management experience in a complex environment
  • Strong knowlege of eligibility rules

How to write Quality & Audit Resume

Quality & Audit role is responsible for research, reporting, techniques, software, insurance, manufacturing, analysis, training, health, compliance.
To write great resume for quality & audit job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Quality & Audit Resume

The section contact information is important in your quality & audit resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Quality & Audit Resume

The section work experience is an essential part of your quality & audit resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous quality & audit responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular quality & audit position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Quality & Audit resume experience can include:

  • Breaks down problems to identify the root cause, thinks “outside of the box” to generate solutions, and selects the most appropriate solution through effective decision making
  • Shares insights and or ideas that contribute to the team’s ongoing continuous improvement efforts; champions change initiatives by leading and energizing others around such strategies
  • Identifying problems and coming up with creative solutions for them
  • Working side by side with not only your team, but with various departments
  • Working knowledge of MS Office applications (esp. MS Excel, Word & Powerpoint)
  • Assist in maintaining internal and external standards (GPS and ISO 9001)

Education on a Quality & Audit Resume

Make sure to make education a priority on your quality & audit resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your quality & audit experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Quality & Audit Resume

When listing skills on your quality & audit resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical quality & audit skills:

  • Experience with transition to ISO-9001-2015 Quality Management System
  • Strong knowledge of Group Insurance
  • Excellent ability to follow-through and attention to detail
  • Proficiency in the use of computer applications including Microsoft software and engineering design/analysis tools
  • O managing staff of 5 or more
  • Progressively more responsible work experience in any of the following functions: auditing, demonstrating the ability to execute complex audit procedures, develop corrective actions alternatives, prepare comprehensive, clear and concise audit findings and maintain objectivity and impartiality

List of Typical Skills For a Quality & Audit Resume


Skills For Quality Audit Manager Resume

  • Intermediate to advanced level technical knowledge in the application of engineering, environmental, procurement, construction, testing, commissioning, operations, or decommissioning practices sufficient to comprehend specified engineering, environmental, procurement, construction, testing, operations, certification and decommissioning requirements
  • To manage the Internal Audit review process for Gates / Atlas facilities ensuring preparation for 3rd party External surveillance and certification audits
  • To manage the Layered Process Audit system in all Gates / Atlas facilities ensuring compliance to the designed metrics
  • Proficiency in oral and written communications
  • Knowledge of regulatory requirements and functions that impact the quality management system
  • Current or previous NQA-1 Lead Auditor Certification
  • Work independently with a high level of initiative and ownership
  • This positon is accountable for the listed objectives and responsibilities for all 6 of the Atlas / Gates assembly facilities (Brantford ON, Brandon SD, Greenville SC, Newton IA, Winnipeg MN, Ramos Mexico)
  • To maintain the most recent interpretations of the quality system requirements and therefore ensure that documented practices meet the true interpretation of the quality management system standards

Skills For Quality Audit Systems Manager Resume

  • To ensure Gates consistently meets or exceeds customer quality requirements in a cost effective manner
  • To ensure Gates meets all necessary industry regulatory requirements (e.g., ISO, IATF certifications as required)
  • To ensure that the Quality Management review process for Gates / Atlas facilities is completed in a timely and effective manner and that it satisfies the ISO requirements
  • To manage and coordinate all customer related audits and quality systems verifications
  • To manage the gauge calibration program and update the gauge calibration system as per procedural requirements
  • To design and install quality control process sampling systems, procedures, and statistical techniques as determined by the quality system and customer requirements
  • To Work with the management team, to formulate and update quality control policies and procedures as required
  • To develop and monitor the economics of any quality control program when required
  • To participate in the Advanced Product Quality Planning activities to determine appropriate use of existing and new measurement systems during new part start-up requiring new equipment or process design

Skills For Mgr, Quality & Audit Resume

  • Be able to identify, document, and manage corrective actions
  • As a key part of the audit process, be able to identify, communicate, and drive to realization opportunities for improvement.Understand QMS requirements to determine when nonconformities exist or observations are more appropriate to drive improvement
  • Establishing processes and procedures to attain an “audit readiness” state throughout the year to ensure all fulfillment sites can successfully meet / exceed all the various requirements from external agencies / accreditation bodies (e.g. DEA, NCQA, URAC, FDA, GMP, etc.)
  • Collaborating with the Operations and Quality Engineers to: Complete root cause analysis / casual factor analysis (CFA) for non-conforming (NC) items and to identify, evaluate, elect and implement the appropriate corrective action plan to eliminate / mitigate the recurrence of non-conformances
  • As a key part of the audit process, be able to identify, communicate, and drive to realization opportunities for improvement. Understand QMS requirements to determine when nonconformities exist or observations are more appropriate to drive improvement
  • As a key part of the audit process, be able to identify, communicate, and drive to realization opportunities for improvement. Understand QMSrequirements to determine when nonconformities exist or observations are more appropriate to drive improvement

Skills For Senior Quality Audit Rep Resume

  • Collaborating with Operations and the Quality Engineering team to: Complete root cause analysis / casual factor analysis (CFA) for non-conforming (NC) items and to identify, evaluate, elect and implement the appropriate corrective action plan to eliminate / mitigate the recurrence of non-conformances
  • Develop, Implement and Lead the IT Internal Audit and IT Vendor Assessment programs across MMD. Internal audits of computerized systems include both enterprise and manufacturing site systems. External audits include suppliers providing software and IT services to MMD
  • Harmonize the IT audit program with the Quality Systems Improvement Program (QSIP)
  • Collaborate with key stakeholders in the program development that includes Global Quality Operations, IT, CISO, Procurement, Engineering, and Merck’s manufacturing sites
  • Ensure a risk-based approach towards profiling and selecting internal and external (vendor) audits/assessments
  • Develop procedures to deliver audit programs
  • Interpret and support quality policies and implement guidelines to ensure compliance with quality standards and documents

Skills For Senior Specialist IT Quality Audit Resume

  • Make decisions based on research, analysis and thorough evaluation of data
  • Work with suppliers to ensure they meet quality requirements set by Gates
  • Audit processes and documentation to verify compliance to standards
  • Lead investigation of, and address, major quality challenges
  • Review corrective solutions and prevent action claims
  • Setup, train and review SPC applications

Skills For Claims Quality / Audit Rep Resume

  • Manage the standardization of quality processes as required
  • Drive the management of the overall quality management system for Gates / Atlas
  • Coordinate with Production and Production Control teams to control all internal processes in order to achieve quality and delivery requirements according to customer specific requirements
  • Intermediate to advanced knowledge/skills in analyzing information; reporting research results; promoting process improvement and a quality culture; developing standards; managing processes, methods and procedures; quality engineering; conducting statistical analysis and applying statistical analysis methods; critical thinking and problem solving techniques

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