Quality Analyst Resume Sample

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Malvina Swaniawski
315 Kautzer Ramp,  Detroit, MI
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Work Experience


Quality Analyst
05/2016 - PRESENT
Houston, TX
  • Builds and maintains relationships - Work with a variety of individuals across multiple disciplines, building and maintaining effective relationships to share information, establish partnerships, and leverage expertise to accomplish the organization’s goals
  • Proven strong communicator – Engagement experience with clients, vendors, or senior business partners
  • Proven strong presenter - Experience presenting to senior management groups using MS Office products: Excel, Word & PowerPoint
  • Excellent written and verbal communication skills in English and (Spanish and/or Portuguese)
  • Experience with managing work teams either directly or as an individual contributor on a permanent or project basis
  • Proactively works with the Production team via the provision of technical analytical and microbiological services and skills
  • Work proactively as a team to meet the business needs of Quality, Cost and Customer Service
  • To carry out analytical and microbiological analysis according to the sampling plan in order to fulfill customer needs
  • To be proactive in developing opportunities for continuous improvement in QA
Quality Analyst
07/2011 - 01/2016
Dallas, TX
  • Demonstrates a strong commitment to personal & team development through agreed training & development programs e.g. P4G
  • Coordinate review process with departmental procedure updates to ensure continuity, consistency, and relevance
  • Participate in projects and process improvements
  • Determine impact of new state and government regs/laws and corporate policies/procedures along with helping to implement required changes due to these new processes
  • Using call recording solutions and quality monitoring tools to evaluate quality of calls
  • Delivering reports and presentations regarding contact center trends, performance metrics, SLA's, scorecards, and additional analysis
  • Screening incoming and outgoing calls to ensure quality, CS, and adherence to the policies and procedures

Education


University of Pittsburgh at Bradford
2006 - 2011
Bachelor's Degree in Engineering

Professional Skills


  • Excellent written communication skills. Proven business writing skills and skilled use of vocabulary, grammar and letter structure
  • Excellent verbal and written communication skills, proven business writing skills, and skilled use of vocabulary, grammar and letter structure
  • Strong Microsoft Office suite skills including Outlook, Word, Excel, MS Access, PowerPoint & VBA skills
  • Prior laboratory experience using strong scientific skills
  • Strong computer skills including Microsoft Word and intermediate Excel skills required
  • Intermediate analysis skills, including strong excel skills and other analysis software's as required
  • Excellent organization and time management skills with a strong ability to prioritize and multi-task across competing demands

How to write Quality Analyst Resume

Quality Analyst role is responsible for interpersonal, analytical, computer, excel, technical, microsoft, presentation, organizational, organization, word.
To write great resume for quality analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Quality Analyst Resume

The section contact information is important in your quality analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Quality Analyst Resume

The section work experience is an essential part of your quality analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous quality analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular quality analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Quality Analyst resume experience can include:

  • Strong customer service skills, analytical ability, organizational skills and effective communication skills are required
  • Strong interpersonal skills and the ability to communicate effectively with nursing staff, physicians and administration required
  • Demonstrated strong listening, writing, and verbal-communication skills
  • Strong problem solving skills and the ability to think and respond quickly to changing priorities
  • Good interpersonal/communication/influencing/negotiation skills with a strong customer focus
  • Audit AAC and vendor calls for soft skills, technical skills, regulatory and licensing compliance

Education on a Quality Analyst Resume

Make sure to make education a priority on your quality analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your quality analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Quality Analyst Resume

When listing skills on your quality analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical quality analyst skills:

  • Excellent communication and collaboration skills, proven by experience working across teams/projects
  • Communication Skills: Excellent verbal and written communication skills at all levels of the organization
  • Solid customer service skills and consistently delivers excellent Customer Experience
  • Good analytical skills and interest in further development of analytic skills
  • Strong business and HR acumen, including strong problem solving skills, critical and strategic thinking, and self-initiative
  • Strong listening skills, seeks clarification and complete understanding of an issue prior to action

List of Typical Experience For a Quality Analyst Resume

1

Experience For Quality Analyst Resume

  • Proven analytical and problem-solving skills and experience
  • Excellent organizational and time management skills, and the ability to handle multiple conflicting priorities
  • Strong soft/people skills for effective collaboration with colleagues and teams across business lines
  • Strong attention to detail; excellent follow-up skills
  • Excellent time management/ pipeline management skills, and a strong customer focus
  • Good organizational skills with the ability to handle multiple priorities
2

Experience For Quality Analyst Resume

  • Work effectively in a team environment with great organization skills
  • Teambuilding and strong problem solving skills
  • Good relationship management skills, including training and process coaching
  • Demonstrated mentoring, listening and empathy skills
  • Strong follow-up, tracking and organization skills
  • Demonstrated influence and relationship-building skills
  • Strong Microsoft Office skills, including Word, Excel, and PowerPoint
  • Strong leadership, organizational and time management skills, and ability to handle multiple tasks
  • Strong computer and reporting skills including business intelligence software, Access, Excel, & Cognos. Word, PowerPoint, SalesForce also helpful
3

Experience For Quality Analyst Resume

  • Demonstrated teamwork, initiative, and problem-solving skills
  • Detail oriented with solid problem solving skills
  • Excellent communication and presentation skills with the knowledge of English & Hindi
  • Excellent communications skills required, in order to provide quality feedback to the Call Center Management Team and senior management at OneMain Solutions
  • Strong skills with data analysis/query tools
  • Excellent organizational skills and ability to multi-task and make independent decisions in a fast paced environment
  • Strong clerical skills and proficient in Excel Word & PowerPoint
  • Strong development skills in SQL for Database
  • Demonstrable skills in the effective use of Microsoft Office Suite of products
4

Experience For Quality Analyst Resume

  • Min. 3 years experience in healthcare with 1 year experience in health plan quality improvement, managed care or equivalent experience
  • Excellent verbal and written communication skills across multiple departments and org levels
  • Good math skills, familiarity with personal computer, Microsoft Office, Microsoft Outlook, Internet, and Baan (MPR system) required
  • Excellent time management and organizaitonal skills
  • Good written & verbal English language skills
5

Experience For Quality Analyst Resume

  • Strong communication skills, written and verbal, and an ability to communicate with internal colleagues at different levels
  • Excellent analytical and attention to detail skills combined with sound communication competency to compile and convey clear and concise evaluation reports
  • Solid computer skills in MS Office Suite
  • Efficient and well organized with the ability to effectively establish priorities, and produce accurate work in a dynamic environment with minimal supervision
  • Excellent oral and written communication skills with the ability to generate professional correspondence and reports
  • Strong skills in data analysis and data display
6

Experience For Quality Analyst Resume

  • QA Strong interpersonal communications skills
  • Strong analytical skills, detail-oriented, and highly motivated
  • Excellent analytical, problem solving and organizational skills with exceptional attention to detail
  • Strong analytical skills with a continuous improvement mindset and process orientation
  • : Technical Jobs that included: blue print reading, using measuring tools, math skills and reading specifications is desired
  • Proficient PC skills using MS Office (including Microsoft Excel and Microsoft Access)
  • To communicate effectively across shifts and with the senior team concerning non-conforming and out of specification results
  • Strong experience authoring and editing SDLC documentation
7

Experience For Quality Analyst Resume

  • Proficient computer skills including common business applications such as MS Windows and MS Office, including Excel, Word and Access
  • Demonstrated ability to be assertive and creative in managing his/her own workload with sometimes conflicting priorities and deadlines
  • Collaborate with PMA lab employees in the validation of off machine testing measurement effectiveness
  • Strong testing experience in RDBMS and SQL
  • Process oriented and proven client facing experience
8

Experience For Quality Analyst Resume

  • Strong knowledge and/or experience with the processes and concepts of testing regulatory compliance
  • Exercises good judgement by making sound and well-informed decisions based upon a mixture of analysis, knowledge and experience
  • Project management skills & multi-tasking
  • MS Office skills, including excel, PowerPoint, and Word
  • MS Office skills including excel, powerpoint, and word
9

Experience For Quality Analyst Resume

  • General word processing and spreadsheet skills
  • Experience (or strong interest) in using agile methods on projects, ideally Scrum/XP
  • Utilizes discretionary decision-making to effectively achieve outcomes beneficial to all departments
  • Demonstrated proficiency in multi-tasking and prioritization
  • Set priorities and demonstrated success on problem solving
  • Lean, Six Sigma and process mapping skills
  • Brilliant communication, analytical and problem solving skills
10

Experience For Quality Analyst Resume

  • Experience with business application implementation projects, including experience as an active contributor on projects with scheduled deliverables
  • Proficient in editing and review skills
  • Ensure that new services are documented, testing is co-ordinated and managed effectively, and quality is continuously integrated within the production teams
  • Previous experience in validation and QA auditing/release
  • Prior experience working in both waterfall and agile/scrum methodology
  • Patient care evaluation skills and the ability to communicate well, both orally and in writing, with all levels of management, medical staff and patients
  • Strong experience with QA process - evaluating and testing new or modified software programs

List of Typical Skills For a Quality Analyst Resume

1

Skills For Quality Analyst Resume

  • Strong analytical and problem-solving skills; experience in root-case analysis
  • Demonstrates strong analytical and processing performance. Demonstrates strong knowledge of the quality requirements, identifies trends and analyzes results
  • Good communication and interpersonal skills/experience in collaborating with managers, developers, fellow testers and customers
  • Technical skills and demonstrated experience in engineering assignments
  • Interpersonal skills/interpersonal understanding to deliver the feedback effectively to contact center manager and representatives
  • Effective coaching skills; proven ability to identify and coach behaviors that has translated into improved and sustainable metric results
  • Strong analytical skills with a demonstrated history working with CAPA systems
  • Strong verbal and written communication skills with experience preparing formal reports
2

Skills For Quality Analyst Resume

  • Strong financial analytical skills with experience in performing quantitative statistical analysis, and root cause analysis
  • Strong time management skills - ability to prioritize work and meet deadlines
  • Excellent organizational and time management skills, and the ability to successfully manage multiple priorities
  • Excellent organizational, written and verbal communication with strong presentation skills
  • Interpersonal, verbal and written communication skills to explain general information effectively with all levels of employees
  • Testing , reporting & validation batches submission of validation batches to validation department
  • Computer programming skills using MS Excel and experience using Microsoft office software and SAP
  • Shows strong decision-making abilities, critical thinking and problem solving skills
3

Skills For Quality Analyst Resume

  • Excellent English language skills, including expertise in writing English, reading English and verbal communication
  • Excellent comprehension, analytical, problem solving and decision making skills
  • Work effectively in fast paced environments, under pressure while managing multiple deliverables and conflicting priorities
  • General computer skills, working knowledge of Microsoft Office applications. Have a working knowledge of cGMP. Project Management experience would be helpful
  • Strong data analysis skills and creativity in identifying new opportunities and evaluating alternatives is required
  • Excellent understanding of quality management practices. Prior experience working in a
  • Strong Excel skills including pivot tables and graphing
  • Strong process engineering experience and training – in depth knowledge and experience in process and quality improvement
  • Excellent organisational and planning skills. The role holder needs to be able to simultaneously balance the logistics
4

Skills For Quality Analyst Resume

  • Strong auditing and statistical skills
  • Good multi-tasking skills and time management
  • Able to negotiate, good presentation skills and Client Interfacing
  • Strong technical writing, statistical comprehension, and Microsoft Excel, Word, and PowerPoint skills
  • Strong PC skills with proficiency in the following MS Office (Word, Excel, PowerPoint)
  • Good oral and technical writing skills in English and French are required
5

Skills For Quality Analyst Resume

  • Strong HPLC and computer skills, including excel spreadsheet and HPLC software
  • Proficient task management including prioritization skills
  • Demonstrated problem-solving skills and attention to detail to ensure requirements are achieved
  • Excellent leadership, influencing and interpersonal skills, with the ability to foster relationships at all levels
  • Communicate fluently in verbal and written English, with excellent presentation and report writing skills
6

Skills For Quality Analyst Resume

  • Excellent multitasking, communication and time-management skills
  • Excellent writing skills and computer proficiency
  • Knowledge and experience in use of Quality tools (6-Sigma, Product compliance, LEAN manufacturing, Quality standards, Project Management skills)
  • Strong computer skills including TrackWise, Oracle and SAP is desired
  • Demonstrated solid business writing experience
  • Strong communication skills (written, verbal, active listening) to evaluate the quality of each recorded call and provide objective and constructive feedback
  • Strong computer skills including Microsoft Office and Excel
  • Excellent computer skills including Word, Excel, PowerPoint, and other computer systems
  • Excellent telephone skills including the ability to handle dissatisfied internal and external customers in a professional and tactful manner
7

Skills For Quality Analyst Resume

  • Strong problem solving, information management, and presentation skills required
  • Strong interpersonal skills and the ability to communicate well orally and in writing
  • Effective verbal and written communications skills with customers and working on a small team
  • Excellent customer facing skills with an insight on customer satisfaction
  • Strong editing skills, detail-oriented
  • Strong communication skills both verbal and written across all levels of management
  • Superior organizational skills, with the ability to prioritize, track and follow-up on multiple projects at once
  • Good analytical, statistical, and problem-solving skills
  • Demonstrated ability to lead and partner effectively with diverse internal and external partners
8

Skills For Quality Analyst Resume

  • Demonstrated ability to partner effectively with diverse internal and external partners
  • Strong computer skills and proficiency with Microsoft Office (Excel, Word, and PowerPoint) programs
  • Highly effective verbal and written communications skills
  • Demonstrated advanced computer skills and proficiency with Microsoft Office (Excel - pivot tables & macro) programs
  • Strong interpersonal skills - ability to work across organizations and levels of management
  • Strong analytical skills and use of sensory quality tools
  • Excellent organisational skills – ability to index, organise and archive documents (paper and electronic) in a structured fashion within aggressive timeframes
  • Coaching and problem solving skills
9

Skills For Quality Analyst Resume

  • Troubleshooting skills with electronics and Apps/Social Media
  • Outgoing and takes the initiative to grow their skills
  • Outstanding written and verbal communication skills and process documentation
  • Strong background and working experience on functional and/or non-functional testing for enterprise applications following iterative and agile style projects
  • Develop and write education/training materials that effectively communicate material consistent with adult learning theory
  • Demonstrated experience in developing and executing test plan/process
  • 1) Strong experience with trafficking and scheduling systems
10

Skills For Quality Analyst Resume

  • Operate within a team environment, multi tasking and prioritizing work across supported clients
  • Strong knowledge of pharmaceutical wet chem testing & solid understanding of general laboratory statistics
  • Computer programming skills using MS Excel and Access
  • Experience with assisting method development coordinator in method development, validation, transfer, and troubleshooting
  • One year experience in manufacturing, including co-op experience
  • Previous experience supporting the contact centers or financial services functions or call monitoring experience
  • Experience working with product area being audited, or equivalent experience
  • Proof reading/editing skills

List of Typical Responsibilities For a Quality Analyst Resume

1

Responsibilities For Quality Analyst Resume

  • Excellent written and verbal communication skills with demonstrated ability to communicate effectively with internal and external stakeholders
  • Demonstrated strong project management skills, presentation skills & competency in continuous improvement
  • Be flexible and team-oriented, with good interpersonal skills and experience in both Waterfall and Agile game development methodologies
  • Exceptional verbal and written communication skills, ability to communicate effectively at both employees and management
  • Demonstrated strong PC skills, to include Microsoft Office applications
  • Strong critical thinking and analytical skills with a demonstrated ability to work with diverse groups to identify solutions to enhance quality and performance
  • Communication skills – technical writing and verbal skills in English
  • High attention to detail and excellent planning skills
  • Good verbal and written communication skills in order to communicate with all departments including senior management to operations
2

Responsibilities For Quality Analyst Resume

  • With good documentation and problem-solving skills
  • Proven communication skills. Exposure to International Pharmaceutical Practices and Requirements
  • Excellent Analytical Skills (bridge gap analysis, root cause analysis, 80/20 etc)
  • Excellent documentation skills; preferably proficient in MS Word, Excel and Power point
  • Effective interpersonal and presentation skills, both orally and written. Able to produce concise business level reports in English
  • Effective analytical, organizational and time management skills
  • Strong client service orientation and problem resolution skills; able to work with difficult clients in a positive manner
3

Responsibilities For Quality Analyst Resume

  • Excellent time management and case management skills
  • Strong communication skills/ability to interface with senior business managers and the executive suite
  • Good communication skills and ability to translate ideas well into PowerPoint
  • Demonstrated administrative and secretarial skills
  • Strong communication skills and an ability to build positive working relationships with coworkers
  • Strong statistical and mathematic skills
4

Responsibilities For Quality Analyst Resume

  • Excellent organizational skills and detail oriented approach to problem
  • Strong written and oral communication skills, team player, problem solver and time management ability
  • Excellent navigation skills of the GB Health/Dental Claims Manual
  • Strong verbal and written communication skills with peers, internal managers and internal executives
  • Excellent time management skills to ensure metrics and timelines are met
  • Demonstrated ability to develop subordinates’ skills through personal interaction and communication
  • Is confident in their own abilities and skills knowledge. Demonstrates a friendly and positive attitude with co-workers
5

Responsibilities For Quality Analyst Resume

  • Prior experience working in mortgage, auditing or at a financial institution
  • Adaptive presentations skills – presenting data for understanding at various levels in the organization
  • Strong experience in developing and executing test plan/process
  • Problem solving and statistical skills using quality tools (Pareto analysis, statistical process control, multi-variant DOE, 8D, etc.)
  • Prior manual and integration testing experience
6

Responsibilities For Quality Analyst Resume

  • Demonstrated experience utilizing software to develop and execute test cases, and manage defects
  • Critical competencies; problem solving/analysis, communication skills, initiative, leadership and ability to influence
  • Problem solving and analytical skills required for identification of opportunities for process improvement and analysis of corrective actions
  • Experience in providing effective feedback
  • Identify, isolate, regress and communicate bugs effectively and efficiently. Focus on high complexity, hard to isolate and potentially high impact bugs
  • Basic facilitation skills and ability to convey a message to any type of audience
  • Financial services experience or compliance related experience required
  • Basic project management (or organizational) skills
7

Responsibilities For Quality Analyst Resume

  • Present information and effectively communicate internally and externally
  • Partner effectively with all levels of the organization to drive results, proactively identify and resolve problems and escalate as required
  • Communicate effectively, with both internal and external business partners
  • Leverage technology to design and deliver materials, presentations, videos, etc. to supplement quality program skills and reinforce positive behaviors
  • Above average Excel, Word and PowerPoint skills
8

Responsibilities For Quality Analyst Resume

  • Experienced with Waterfall and Agile blends Proficient with concurrently handling and prioritizing multiple work tasks
  • Gathers sample evidence to validate process audits
  • Develop and deliver software validation documentation per requirements of the Physio Control non-product computer systems validation requirements
  • Data or research experience or related business experience
  • Numerate analytical skills, able to justify and back up proposals with facts
  • Able to blend in the technical and soft skills with QA methods and processes to support continuous improvement
  • Global business experience with a history of effective collaboration with a global HR teams
  • Experience with Trackwise and DMAC workflows strongly desired
  • Eager to learn new skills & applications
9

Responsibilities For Quality Analyst Resume

  • Strong analytical and problem resolution skill
  • Computer savvy, Technologically capable – especially web browsers, and data entry skills
  • Prior aerospace quality control or quality assurance related experience
  • Strong team orientation. Establishes strong and positive rapport and peer relationships and business partners
  • Extensive knowledge of telephone skills, customer service, and quality technical support. ​
  • Strong knowledge of the current standards of medical practice and strong clinical acumen
  • Patient care evaluation skills and the ability to successfully communicate with all levels of management, medical staff and patients
  • Strong GMS knowledge, expert in GMS Built-in-Quality, strong knowledge about quality tools as PFMEA, and control plan
  • Understand what “good” looks like and make improvements to the customer experience for our callers
10

Responsibilities For Quality Analyst Resume

  • Analytical skills to pull insights from data
  • Proven experience of 1 to 3 years as a QA tester or similar role
  • Communicate and work effectively and cooperatively with others
  • Basic Computer skills required, with emphasis on analysis programs
  • Experience in an dental audit environment that reflects a proven track record or proficiency in the competencies noted
  • Microsoft office skills (excel, powerpoint and word)
  • Communicate effectively and professionally with various internal departments and customers

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