Program Technology Manager Resume Sample

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Wilhelmine Mayert
95055 Lula Pass,  Phoenix, AZ
+1 (555) 336 4112

Work Experience


Program Manager, Starbucks Technology
06/2015 - PRESENT
Houston, TX
  • Experience working in IT or a software development setting (5+ Years)
  • ‘read the room’, to know what is possible and what is not, and to know how to navigate program and project engagements efficiently and effectively
  • Experience with technology projects and Program management in a technical, fast-paced enterprise technology organization
  • Excellent written and verbal communications, proven ability to develop and deliver presentations geared for all levels of the organization, including senior leadership
  • Conceptual and functional experience in data modeling and process
  • Experienced in Microsoft Office suite including Visio, Excel, PowerPoint, Word, Microsoft Project Professional and Microsoft SharePoint. Experienced with Confluence and Jira
  • Strong analytical, budget management & problem-solving skills
  • Oversees tactical planning and day-to-day management of one or more ST-wide programs in the ST portfolio, focused on Asian markets
Technology Program Account Manager
08/2010 - 04/2015
Dallas, TX
  • Collaborates with ST and business leadership on annual strategic planning for the program, and quarterly re-forecasting
  • In partnership with the program Director, engages stakeholders on project ideation and assists in the creation of business cases, return on investment assessments, and analysis for major decisions
  • Develops a deep understanding of the projects within the program and the broader ST portfolio; manages assigned projects with a clear understanding of business and ST context, and develops a deep understanding of cross-program portfolio synergies and dependencies
  • Leads high performing, cross-functional, globally distributed teams
  • Serves as a project manager for some of the initiatives within the program
  • Ensures that regular program and project status reports and quarterly updates are relevant, transparent, and add value
  • Partners with relevant ST and business hiring managers to ensure that the project has the skill sets and the resources required for delivery
  • Experience as a senior project manager in technology or in a software development setting (3+ years)
Technology Controls Uplift Program Manager
01/2006 - 04/2010
Detroit, MI
  • Experience working in technology or in a software development setting (5+ years)
  • Application of industry-based project management methodologies and tools (e.g. Waterfall, Agile) (8 years)
  • Managing complex large-scale business or information technology projects
  • Technology controls design and operating effectiveness analysis
  • Working with stakeholders & SMEs to define work flows and integrate processes and technology into effective solutions
  • Systems and process analysis, design and deployment
  • Ensures alignment with enterprise-wide Business & IT Architecture
  • Leads compliance with RBC’s Large Program Management Framework as

Education


University of Phoenix - Northern Virginia Campus
2001 - 2006
Bachelor's Degree in Technology

Professional Skills


  • Determine the information and communication needs of the stakeholders and project team (who needs to know, what they need to know, when and how they need to know)
  • Demonstrated experience in developing, managing and maintaining online content for the cultural heritage community
  • Demonstrated experience in implementing and/or managing an enterprise-level museum collections management system, e.g., TMS, Embark, Emu, PastPerfect
  • Demonstrated experience in implementing and/or managing digital asset management systems
  • Expert level consultative and influencing skills
  • Expert skills in layered projects involving multiple systems and multiple phased deliveries
  • Demonstrated experience in managing cloud-based storage solutions, such as Amazon Glacier

How to write Program Technology Manager Resume

Program Technology Manager role is responsible for software, training, architecture, reporting, design, research, digital, modeling, travel, languages.
To write great resume for program technology manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Program Technology Manager Resume

The section contact information is important in your program technology manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Program Technology Manager Resume

The section work experience is an essential part of your program technology manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program technology manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program technology manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Program Technology Manager resume experience can include:

  • Strong mix of business and technical skills
  • Grant writing/fundraising experience
  • Technical experience with focus on enabling business intelligence projects
  • Experience as a senior project manager in IT or a software development setting 3+
  • Optimizes financial, human and other resource allocations between projects and ensures effective resource utilization across the program portfolio
  • Experience in executive-level oversight and communications (SC), issues & risk management

Education on a Program Technology Manager Resume

Make sure to make education a priority on your program technology manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program technology manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Program Technology Manager Resume

When listing skills on your program technology manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical program technology manager skills:

  • Deep knowledge of SAP as well as good communication skills
  • Lead and navigate complex and diverse landscapes effectively; building and leading high performing project teams
  • Understands and effectively uses the full range of functionality of the relevant technologies needed in one’s role
  • Experience working across functional areas and teams to develop effective business process
  • Fluent Hungarian and English language skills are required
  • Experienced in developing and managing executive level data privacy risk and related updates for senior leadership and board communications

List of Typical Experience For a Program Technology Manager Resume

1

Experience For Program Manager, Starbucks Technology Resume

  • Aptitude for program portfolio planning. This requires a deep understanding of road mapping, expertise in identifying project and program dependencies and synergies, and expertise in project prioritization and capacity planning
  • Experience as a senior project manager or program manager in IT or a software development setting (3+ Years)
  • Deep understanding of standard technology governance practices and SDLC, including Waterfall and Agile Scrum
  • Integrates through managing multiple teams
  • Drives the development and maintenance of project plans, objectives and schedules or roadmaps that supports broader program objectives
  • Develops an integrated plan that includes program deliverables, strategic alignment, enterprise-wide impacts, milestones, risks, assumptions, constraints and overall program investment. Updates program plans, priorities, and project sequencing as needed
  • Ensures all teams working on the program understand and work toward accomplishing the vision, goals and objectives of the program. Analyzes and evaluates project interdependencies and their impacts to the program. Recommends and implements program improvements to meet changing mission parameters and requirements
2

Experience For Technology Program Account Manager Resume

  • Assist with start up programs. Work with delivery team to ensure they are prepared to assume ongoing responsibility for program after initial implementation
  • Strategic across Business Unit(s)
  • Platform greater than $10MM
  • Directs multi-disciplined project teams in matrixed organizational structure
  • Internal IT and external vendors with different preferences vendors with divergent approaches
3

Experience For Program Manager, Rewards & Loyalty Technology Resume

  • Unclear intentions/uncertain expectations
  • Quality Management (10%)
  • Greater than 1 year
  • Complex new/in conception, unknown
  • Designs/adopts untried options/creates completely new propositions. Large and complex interfaces
  • Consults with teams across Starbucks Technology, in the development of a clearly articulated vision, mission, and resulting program charter for the program. Works cross-functionally with business partners, Starbucks Technology partners, and other teams to ensure successful execution of the program. Ensures projects within the program comply with established company standards
  • Monitors project execution to ensure that key milestones and financial parameters are met and that projects are delivered effectively to achieve the overall goals and objectives of the program. Communicates program status to participants and stakeholders accurately and on time. Escalates to ensure issues are resolved, as needed. Monitors and enforces program governance

List of Typical Skills For a Program Technology Manager Resume

1

Skills For Program Manager, Starbucks Technology Resume

  • Experience implementing e-commerce solutions
  • Working knowledge of programming languages and databases
  • Drive decision-making that favors compromise and alignment over consensus-building
  • Ensure that the IAM’s feel comfortable and confident discussing and broaching the subject of low tech commodity items
  • Tracks progress on change initiatives and filter the “noise” from data gathered in order to identify real emerging issues
  • Develop and sustain coordinated collections management systems, including digital asset management, data integrity, e-commerce, and storage
  • Advanced knowledge of formal project and program management methodologies
  • Leads the change management process
2

Skills For Technology Program Account Manager Resume

  • Knows how to assess the readiness for change and identify the critical levers for change
  • Develops plans to prepare the environment, accelerate the pace of change, deal with substantial resistance and/or to make the change stick
  • Knows the business strategy, critical success factors for business or functional unit and how these impact the relevant parts of the organization, as determined by the project scope
  • Deep and well developed Agile experience
  • Experienced with organizational change management
3

Skills For Program Manager, Rewards & Loyalty Technology Resume

  • Adjusts program parameters to ensure business objectives are achieved through program deliverables
  • Deep financial expertise at project and program level
  • Lead by example with confidence, positive attitude, patience, honesty and integrity, and a strong sense of commitment and drive; provide solid leadership interface experience, with ability to drive results in a way that is a cultural fit for Starbucks
  • Lead and navigate complex and diverse landscapes effectively, comfortable with ambiguity and working independently. Comfortable building and leading high performing project teams in a fast-paced environment
  • Engage in difficult conversations that result in positive, actionable outcomes. Ability to navigate complex and diverse landscapes effectively
  • Seeks and provides honest, transparent feedback. Ability to build and lead high-performing project teams
  • Lead and set expectations, hold individuals and team members accountable to their planned commitments
4

Skills For Technology Controls Uplift Program Manager Resume

  • Significant experience working in and leading global teams across multiple regions and countries, enabling a ‘one team’ culture and a positive working environment, respecting the cultures and capabilities across locations. Expectation of strong experience of leading teams of 70-100+ across multiple locations
  • Experience in aviation forecasting
  • Experience selling desktop technology (including computing devices) and peripherals to customers at the administrative, management, and sr. management level
  • Experience working with cultural heritage collections
  • Experience working with images and their associated metadata
  • Leverage relationships across Pearson to solve technical hurdles and foster awareness of our products and solutions with customers, Account Executives, and Program Managers
  • Experience managing a variety of projects
  • Proven ability to use appropriate technology to solve business problems
  • Lead by example with confidence, positive attitude, patience, honesty and integrity, and a strong sense of commitment
5

Skills For Program Manager, Technology Resume

  • Completed or working towards Project Management Certification (PMP or PgMP)
  • Advanced level courses in Program and Project Management
  • Lead and engage in difficult conversations that result in positive, actionable outcomes; with a dedicated focus on the customer
  • Lead and set expectations and hold individuals and team members accountable to their commitments
  • Strong Agile – Program level skills with process and efficiency improvement experience. Help to institute better planning, coordination of product owner teams, prioritization and introduce Agile concepts and practices
  • Collaboratively lead across teams, both internal and external to Starbucks Technology, fostering engagement and building relationships
6

Skills For Program Manager Technology Transfer Resume

  • Communicate clearly and concisely, including presenting to executive level audiences
  • Creates culture and working atmosphere for high-performing teams
  • Dynamic and changeable – requires extreme flexibility, adaptability and enthusiasm
  • Any technology based certifications an asset
  • Learn business operations, policies, and processes enabled by the ST program portfolio quickly
  • Travel to Asia is required
  • Sets implementation direction and vision for enterprise-wide team
7

Skills For Technology Alliances Program Manager Resume

  • Provides professional leadership, advise, and counsel to team of professionals
  • Coaches and mentors project managers and other team members
  • Enhances and develops project team members’ capability in project management leadership/disciplines
  • Builds professional capability in program and project management disciplines
  • Manage GTS global procurement and analysis team and all related operational processes, including maintaining integrity of tracking sheets, ensuring all POs are budgeted as first line approver, providing training and publishing process improvement updates to the GTS stakeholder team, and ensuring customer satisfaction
  • Maintain healthy cross functional engagement with Finance functional teams, and ensure all significant purchases / ‘deal day’ procurement activities are staffed and supported appropriately
  • Manage quarterly Internal Cost Capitalization (ICC) timesheet process with GTS team. Maintain training and onboarding materials. Ensure supporting GTS project code request and maintenance cycles are aligned. Drive process improvement and efficiencies associated with this process as needed
  • Manage GTS analyst resources supporting completeness, accuracy, troubleshooting, analysis, and reporting of all GTS financial transactions and data sources
  • Oversees the financial well-being of the program by analyzing cost effectiveness and exercising cost controls. Develops and monitors the project portfolio’s budget and works with various business units to secure funding for project or portfolio requirements
8

Skills For Program Manager, Weather Technology Resume

  • Promote and educate Staples’ sales teams on products, services, sales & marketing initiatives
  • Prepare and present complex hardware/software/services solutions to Staples’ sales teams
  • Provides leadership, expertise, oversight, and governance in order to deliver large/complex initiatives to ensure that deliverables are completed on time, in budget, on spec and aligns to the program’s overall goals and objectives
  • Collaborate with technology and business leadership to enable annual/ongoing strategic planning for the program
  • Lead high performing, cross-functional; supporting both local and potentially globally distributed teams
  • Communicates the strategy broadly including the business stakeholders and senior leadership
  • Provide strategic and tactical planning and day-to-day management of one or more programs within the technology portfolio
9

Skills For Program Manager Technology Business Management Resume

  • Knowledge of automotive processes and standards (PPAP, FMEA, APQP, etc.)
  • Provide long-range strategic direction for technology within the RDI Cultural Institutions, including coordinating infrastructure, collections management systems, and web-based content delivery
  • Act as lead technology project manager for implementation of coordinated infrastructure, digital asset management, and web-based content delivery in support of RDI Cultural Institutions’ strategic direction
  • Five years of technology experience
  • Develop and maintain coordinated IT infrastructure network, operational workflows, procedures, and policies
  • Develop and sustain coordinated web-based content delivery including collections access, online exhibitions, research portals, publication projects, and websites in conjunction with RDI Communications
10

Skills For Program Manager, Starbucks Technology Center Resume

  • Demonstrated record of strategic technology planning and leadership
  • Oversee RDI IT personnel in implementing coordinated IT support services (desktop, server, web), equipment, and software needs for RDI Cultural Institutions
  • Serve as RDI Cultural Institutions’ liaison to internal (e.g. UITS) and external (e.g. vendors) technology entities
  • Outstanding project management skills including organizational, team-based decision-making, work flow optimization, support services, personnel management, budgets, and report generation
  • Good interpersonal skills with all levels of an organization
  • Work independently and collaboratively across distinct institutional cultures

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