Program Manager Services Resume Sample

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Tyra Feil
31524 Prohaska Terrace,  Los Angeles, CA
+1 (555) 895 1759

Work Experience

Program Manager, Professional Services
05/2016 - PRESENT
Chicago, IL
  • Lead the comprehensive program execution (business impact analysis, risk assessment, planning, tests and exercises, reviews and training) at Genentech
  • Coordinate functional resources and prioritization of plan build and recovery strategy determination
  • Ensure testing is scheduled, staffed, executed, evidence provided and that issues are documented and closed
  • Action oriented program management with oversight of high level plans to ensure all internal and external parties are achieving their objectives
  • Developing short and long term strategic plans in collaboration with the client and internal teams
  • Measuring and monitoring the Blackboard Student Services team working on behalf of the client
  • Leading efforts to increase enrollment goals through both inbound and outbound call activities
  • Creating proactive and impactful client communication plans
Program Manager, Human Services
05/2009 - 04/2016
Boston, MA
  • Partnering with the call center Operations team to ensure representatives are knowledgeable and deliver a high quality of service in line with client expectations
  • Understanding the communication preferences of students and execute strategies for self-help support based on proven preferences
  • Projecting a favorable image of the company to promote its objectives while at the same time enhancing and strengthening the client relationship
  • Maniacal attention to details
  • Self-motivated, driven individual who is comfortable working in a fast-paced environment
  • Leadership – Always focused on doing what’s right for the business. High energy and contagious enthusiasm. Willing to take on the tough challenges to grow the business
  • Technical project management experience preferably as a Professional services consultant
  • Experience in customer-facing positions as a professional services consultant or engineer, preferably with a Technology or “Big 5” consulting organization
  • PMP certification strongly recommended
Program Manager Americas Managed Services Infrastructure
03/2006 - 12/2008
Los Angeles, CA
  • The newly established Data Service business enabled P&W’s eFAST (Enhanced Flight Data Acquisition, Storage, and Transmission System) product currently supporting the Bombardier CSeries and other new airframe applications, to support the both current and growth needs of the business while serving both internal and external customers
  • Responsible for Repair Vendor contract management, new repair vendor certifications and repair vendors’ termination
  • Is responsible for staff assignments and clinical coverage
  • Monitors closely the use of special treatment procedures or any other restriction of rights to ensure compliance with hospital policies
  • Responsible for using best practice PMO methodology to create a project management plan to fit the stakeholders/customers’ needs and deliver with-in budget on desired outcomes
  • Manages, oversees, monitors and approves elements of assigned programs from inception to completion including proposal development, product design, procurement, subcontracting, testing, delivery, installation and acceptance of products, ensuring adherence to budget, schedule and contract requirements
  • Ensure on-time delivery of the deliverables across program
  • Conducts program coordination meetings and participate in program reviews
  • Plans and ensures resources are available for programs such as engineering, Operate and maintain manpower, computer support and facilities


University of Wisconsin-Richland
2001 - 2006
Bachelor's Degree in Engineering

Professional Skills

  • Strong and demonstrable project management skills; including influencing, communications and tracking skills, and planning and organization
  • Proven negotiation skills and a strong ability to navigate executive levels of an organization
  • Effective leadership, interpersonal, and communication skills
  • Japanese/Engliesh bilingual language skills required
  • Solid leadership, organization and communication skills
  • Hands-on experience of data mining activities and logical data mapping using SQL, etc.
  • Strong team player attitude and the ability to work as a member of a virtual team

How to write Program Manager Services Resume

Program Manager Services role is responsible for organization, planning, software, government, travel, design, reporting, procurement, integration, health.
To write great resume for program manager services job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Program Manager Services Resume

The section contact information is important in your program manager services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Program Manager Services Resume

The section work experience is an essential part of your program manager services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program manager services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program manager services position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Program Manager Services resume experience can include:

  • Demonstrated experience forecasting, planning, maintaining, preparing and monitoring a business area’s budget
  • Experience leading enterprise technology implementations leveraging agile and understands agile tools and concepts
  • Related work experience in engineering, customer service, aftermarket, or operations
  • Experience with organization planning and functional redesign
  • Shows a track record of building effective teams
  • Solid knowledge of program and project management methods such as PMP, MSP, and PRINCE2, together with an understanding of Agile methods

Education on a Program Manager Services Resume

Make sure to make education a priority on your program manager services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program manager services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Program Manager Services Resume

When listing skills on your program manager services resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical program manager services skills:

  • Experience and understanding of project management and effective budgeting / planning
  • Proven experience in working with professional services organizations
  • Demonstrated experience in supporting business development opportunities through proposal creation, review and presentation
  • Application software implementation experience along with 5+ years of acute industry experience
  • Executing project and program management skill sets and methodologies to improve the business
  • Experience with strategic planning, performing operational reviews and documenting executive briefings on performance and financial aspects

List of Typical Skills For a Program Manager Services Resume


Skills For Program Manager, Professional Services Resume

  • Deal with issues directly, firmly, and in a timely manner; doesn’t allow problems to fester; regularly reviews performance and holds timely discussions
  • Evaluate team members and is a good judge of talent and can articulate the strengths and weaknesses of people inside and outside organization
  • Strong conviction in the role pf program management and willingness to take on challenges
  • Excellent team leadership and customer focus
  • Implementation experience
  • Program management experience
  • Experience with inter-team/departmental coordination and collaboration
  • Experience with technical concepts and functional responsibilities in an Operational organization

Skills For Program Manager, Human Services Resume

  • Staffing – has a nose for talent; able to deal with underperforming team members; assembles talented teams
  • Understanding of the procurement process including negotiation with third parties
  • Demonstrable knowledge of techniques for planning, monitoring, and controlling programs
  • Find ways of solving or preempting problems
  • Drive engineering, manufacturing and procurement activities throughout the launch, with special focus on critical path tasks
  • Travel within the state to colleges within the system and to Blackboard Student Services Operations Center is required; estimated travel 25% to 40%

Skills For New Services Introduction Program Manager Resume

  • Exceptional ability to build relationships and influence in a matrix organization
  • Build team collegiality on large scale programs
  • PMP or PMI-ACP Certification required
  • In-depth knowledge of project and program management methodologies, tools and techniques
  • Solid ability to collaborate with individual contributors and business leaders to define business process issues, analyse operational efficiencies, implement creative solutions and measure delivery results
  • Fluent spoken and written English + Danish
  • Experience working in a related IT industry developing scope of work documents, contracts, and managing and monitoring vendor performance. Experience with developing relationships with vendors and internal stakeholders
  • Excellent organizational skills, oral and written communication skills that are concise and effective both internally, to vendor partners, and to Vonage customers

Skills For Program Manager Americas Managed Services Infrastructure Resume

  • Experience in a busy project/office environment fulfilling co-ordination activities would be an advantage
  • Experience with Allscripts Sunrise Application
  • Strong computer literacy in particular: Microsoft Project, Excel, Outlook, Word
  • Pro-active approach to working
  • Plan and direct all development phases of programs from inception through market launch while complying with new product introduction process
  • Prior experience as part of a management team (lead role with plan, resources and issue/change responsibilities) that successfully managed a full life-cycle implementation

Skills For BB Program Manager Home Renovation Services Resume

  • Demonstrated experience in managing multiple concurrent project and ability to define work breakdown on complex projects
  • Heavy travel as warranted by project work
  • Some knowledge of PMI approaches to Project Management. It would be useful to have worked in companies that focus on technologically advanced systems in broadcasting (digital or analogue) or telecoms
  • Flexible, self -motivated, and well-organized
  • Attend regular customer meetings (including related travel) to review program timing plans, discuss and negotiate change requests and obtain customer buy in on Honeywell launch plan
  • External & internal project communication: Communicate directly with customers to align timing plans, share schedule risk information and escalate critical issues

Skills For Program Manager for Services Resume

  • Drive to meeting targets on cost, schedule and technical performance of programs or subsystems of major programs
  • Project reviews: Lead weekly reviews of programs with the cross-functional teams and drive actions to meet program goals
  • Responsible to meet Phase Exit Review criteria and obtain approval from Product Approval Council at Phase Exits
  • Risk mitigation: Lead the team to identify, understand and mitigate risks to any dimension of the triple project constraint: timing, cost, and quality/reliability
  • Report status of projects (including, but not limited to escalating critical issues during weekly program tracking meetings)
  • Responsible for ensuring timely delivery of program to schedule

Skills For Program Manager for Outpatient Services Resume

  • Establish, lead, and manage the Program Management Office (PMO)
  • Plan and design the program and proactively monitor its progress, resolve issues, and initiate appropriate corrective action and serve as escalation point
  • Define the program's governance arrangements
  • Ensure effective quality assurance and the overall integrity of the program. Focus inwardly on the internal consistency of the program, and outwardly on its coherence with the infrastructure plan, interfaces with other programs and corporate, technical, and specialist standards
  • Manage the program's budget, monitor expenditure, and costs against delivered and realized benefits as the program progresses
  • Facilitate the appointment of individuals to project teams
  • Ensure the delivery of new products or services from projects is to the appropriate level of quality, on time and within budget, in accordance with the program plan and program governance arrangements

Skills For Program Manager, Blackboard Student Services Resume

  • Manage risks and facilitate mitigation activities to ensure the program's successful outcome
  • Initiate extra activities and other management interventions wherever gaps in the program are identified or issues arise
  • Report the progress of the program at regular intervals to the Steering Committee and other stake holders as required and defined in the governance process documentation
  • Appoint other individuals to support the program role gaps such as (e.g. risk manager, communications manager, benefits manager)
  • Develop and collaborate with all Vonage departments to develop an effective Professional Services program to augment the existing capabilities of the Client Operations team and to add additional services and capabilities to offer our customers

Skills For CCB Shared Services Remediation & Correction Program Manager Resume

  • Develop and roll out vendor management strategy for all third party services such as IT hardware, software, telecom, Professional Services, and suppliers
  • Manage the relationship with existing vendors, serving as a primary point of contact for facilitating business development, issue resolution and related activities. Engage vendors to be aware of the varied services they offer and build a trusted but verified relationship
  • Interact and collaborate with Sales, Network Engineering, Sales Engineering and Product to ensure products and services are designed properly and ready for installation phase
  • Act as Professional Services team representative for cross functional initiatives
  • Document and manage policies, process, procedures and standards
  • Ensure projects are completed to a high standard and within specified timelines
  • Act as a Subject Matter Expert (SME) for professional services requirements for the business, investigate and vet potential vendors for addition as referral partners based on capabilities, referrals, and past performance

Skills For Program Manager Consumer Services Resume

  • Responsible for monitoring and establishing quality standards across vendors and reporting
  • Expert Knowledge of professional services engagements to include scopes of work, contracts, and service agreements
  • Extensive knowledge in UCaaS, CPaaS and IT Environment

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