Program Manager, Product Resume Sample

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Eldridge Ward
72001 Goodwin Shoal,  New York, NY
+1 (555) 160 7754

Work Experience

New Product Introduction Program Manager
04/2017 - PRESENT
Detroit, MI
  • Program manages new product introductions into the integrated supply chain organization by establishing a new product introduction team, including planning, procurement, manufacturing, logistics and quality. Also, acts as a key participant in evaluations on physical network design and make-buy decision-making
  • Is intimately engaged with the assigned LOB/Engineering team, aware of its product roadmaps, development cycles and timing, ensures early engagement from GISC functions in the development and launch process
  • In cooperation with Procurement, ensures supplier readiness related to new product launches (capacity, quality, logistics, cost, etc.)
  • In cooperation with Manufacturing Operations, ensures factory readiness related to new product launches (prototype planning, production line capacity and capability, planning, inventory, quality, etc.)
  • Plan and execute prototype builds (LRU/box and aircraft engineering level) and ensure that products transition to production within cost, quality and schedule parameters. Continue to drive costs and lead time out of the product with a learning curve
  • Lead cross-functional teams within the Production and Global Supply Chain group to prepare for production ramp and/or product transitions from prototype to production
  • Drive production readiness with internal teams and external partners via gate reviews throughout the product lifecycle
Program Manager, Product Operations
07/2012 - 02/2017
San Francisco, CA
  • Develop supplemental schedules that drive program execution within the Production and Global Supply Chain groups
  • Represent Production and Global Supply Chain during the ECR, ECO and CCB process to ensure that initial design releases and design changes are executable from both a DFx and Schedule perspective
  • Ensure that design changes are executed in accordance with the ECO change function throughout the product lifecycle
  • Negotiates tasks, and schedule spans on prototype builds to ensure that program schedules document all tasks and are achievable for the Production Operations and Supply Chain teams
  • Provide support for products in a sustaining environment ensuring that ECOs are incorporated into the design without impacting cost, schedule or quality
  • Drive Advanced Material Ordering (AMO) process during to prototype phase to ensure that materials are procurable within the specified amount of time set forth in the program schedule
  • Look at processes with a new lens in order to quickly react to customer or business need or market dynamics
Product Knowledge Program Manager
05/2005 - 03/2012
Phoenix, AZ
  • Exceptional project management skills leading cross-functional initiatives or programs
  • Excellent analytical thinking and technical analysis skills
  • Developed leadership skills, including team-building, conflict resolution, and management - ability to bring multiple stakeholders together
  • Identify key risks and opportunities around integration and process improvement
  • Ensures that the SDCG structure abides by all defined standards
  • Establishes governance structure that identifies key performance indicators, milestones, and establishes a reporting cadence
  • Develop a deep-understanding of existing business using data (internal and external) to build insights about our advertisers, products and competitors
  • Experience in business strategy and/or analytics at leading or start-up tech/media company, investment banking/finance, and/or strategy consulting is highly desirable
  • Exceptional ability to problem-solve individually or in a group setting and understand key financial and business drivers of a tech/media business


University of Wisconsin-Richland
2001 - 2005
Engineer's Degree in Engineering

Professional Skills

  • Effectively demonstrate business skills and simultaneously lead multiple projects, and cross-functional matrixed teams
  • Experience with Program or Project Management or equivalent experience, ideally in a Product Management capacity
  • Skilled at analyzing and interpreting complex policies, contractual language, and financial reports
  • Highly skilled in communicating and presenting program information to various levels of management, customers, and/or suppliers
  • Working knowledge of industry practices and the marketplace associated with fielded product or service
  • Confidence leading large cross-functional initiatives at a management level
  • Located at any US-based MTD Products location

How to write Program Manager, Product Resume

Program Manager, Product role is responsible for communications, integration, training, procurement, security, architecture, reporting, manufacturing, design, assembly.
To write great resume for program manager, product job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Program Manager, Product Resume

The section contact information is important in your program manager, product resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Program Manager, Product Resume

The section work experience is an essential part of your program manager, product resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program manager, product responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program manager, product position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Program Manager, Product resume experience can include:

  • Possess executive consumption, salient written and oral communications skills
  • Experience with facilitating internal programs
  • Experience working with technical product teams
  • Knowledge of Agile Methodology and experience working in an Agile-based development environment
  • Develop and facilitate effective product training programs, reassess current methods
  • Actively participating in all decisions for NPI program concept, design, build, validation, release, and production

Education on a Program Manager, Product Resume

Make sure to make education a priority on your program manager, product resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program manager, product experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Program Manager, Product Resume

When listing skills on your program manager, product resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical program manager, product skills:

  • Outstanding technical problem solving skills and a passion to solve hard and ambiguous problems
  • Demonstrated experience of NB product marketing or program management fundamentals
  • Know when and how to escalate to resolve complex issues. This includes preparing documentation for upper management to leverage to take action effectively
  • Experience in product marketing fundamentals or Program Manager experience in NB/Desktop field
  • Coordinating the prioritization of Voice of the Customer, Critical Customer Requirements, and Business Requirements for new products
  • Experience with launching new product development programs, including working directly with the customer

List of Typical Experience For a Program Manager, Product Resume


Experience For New Product Introduction Program Manager Resume

  • Participates in the new business proposal phase coordinating the estimated non-recurring engineering (NRE) costs, and development schedule
  • Ensures that the cost basis and/or pricing is correct by evaluating resource requirements, and performing risk analyses
  • Facilitate functional team product impact assessments, requirements definition, trade-offs, resource stabilizing, and change control
  • Thrive in fast-paced, dynamic environments while leading multiple, complex projects simultaneously
  • Support the estimation of work efforts for the team and manage resources accordingly
  • Maintain a strong sense of ownership and empowerment to simplify the SDCG PLM and NPI Launch processes to create faster time to value for our customers and SDCG

Experience For Program Manager, Product Operations Resume

  • Ensure ubiquitous transparency throughout all levels of SDCG and functional areas
  • Embrace continuous improvement to attack problems with best practice solutions
  • Innovate SDCG’s governance and processes to align to Agile principles to eliminate waste and drive operational efficiency
  • Foster a collaborative environment to enhance SDCG’s velocity through business partner support for SDCG release cadence and dynamic content commitments
  • Create and be responsible for the master milestone schedule, keep deliverables on track, handle dependencies and escalations
  • Understand and determine critical metrics and success criteria with the impacted functional areas
  • Cultivate relationships in a matrix organization while collaborating with cross-functional team members to drive the execution of program tasks and deliverables including, but not limited to; consulting with partners on program requirements, proactively seek feedback to improve partner satisfaction with schedules, delivery and quality
  • Communicate with a broader group of stakeholders beyond the program team via standard communication tools and templates (e.g. in-person, emails, status reports)

Experience For Program Manager Smart Connect Product Solutions Resume

  • Create and maintain a list of program risks, issues, assumptions, and dependencies
  • Create, maintain and report high-level program/project dashboards and metrics
  • Can do attitude, great teammate, fun and energetic
  • Providing leadership and direction to multi-function teams to develop 6 months to 3 year product development strategy and oversee all functions involved in the NPI product development process
  • Executing the NPI Management Process; prioritize critical customer and business requirements; guide concept selection and the development of product requirements and technical specifications
  • Experience in team leadership
  • Conduct regular team project status reviews for individual projects. Revise project metrics and refocus teams as necessary to ensure project requirements are met
  • Lead project gate reviews in line with project timing and internal NPI process requirements with a focus on contract/on-time delivery

Experience For Product Knowledge Program Manager Resume

  • Responsible for integrated program schedules, data integration, tracking of financial and quality performance, and implementation of corrective actions covering all areas of program responsibility. Addresses critical issues on complex programs and leads the team to develop action plans to improve performance
  • Leads the development of program plans for new product development programs. Participates in program planning efforts; leads all phases of programs throughout the program/project development lifecycle
  • Excellent written and verbal communication skills; excellent collaboration and interpersonal skills
  • Ensure teams engaged in the deployment life-cycle are focused on business needs, organizational objectives and the customer experience
  • Direct experience in fast-paced technology or new media industry required
  • Is responsible for identifying the timing of an escalation and assembling and reporting the escalation using the available tools

Experience For Program Manager, Product Effectiveness Resume

  • Facilitate cross-functional communication and alignment. Enable adaptability and flexibility between teams and departments during all deployment stages
  • Knowledge of the following methodologies: Agile, Change Management, and Lean/Six Sigma
  • Serves as the primary point of contact to the program’s customer and is responsible for the negotiation of contract changes related to scope management
  • Organizes and leads programs by defining and identifying required expertise; Oversees and approves task planning to include resource requirements and effort estimates related to program performance. Establishes and communicates overall priorities and changing program requirements to functional areas
  • Serves as key presenter and facilitator at - program reviews. Leads weekly team meetings, both internally and externally. Ensures meeting actions are documented, communicated and closed by the assignee in the timeframe required. Provides weekly written status to leadership
  • Maintains professional and technical/product knowledge by attending educational workshops, reviewing technical/specialty publications, and/or participating in professional associations

Experience For Program Manager, Applied Product Resume

  • Defines Project Charters, Team requirements and structure, WBS (Work Breakdown Structures), Program and Projects Schedules, Risk Registers and Risk-mitigation plans for New Product Development programs
  • Coordinates reviews of Customer Requirements in support of New Businesses Proposals, preparing Compliance Matrixes
  • Supports the New Business Quoting process
  • Serve as the operations lead and customer advocate throughout the development and deployment of new products and services
  • Create change management approach, model, awareness and success criteria for process and system integration and adoption

Experience For Product Recall Program Manager Resume

  • Act as a product, process and system Subject Matter Expert
  • Partner with product owners and operation leaders to ensure product, process and system requirements are aligned with business objectives and customer experience goals
  • Consistently keep all levels of management informed of progress, risks and accomplishments
  • Provide team leader support to fellow analysts
  • Conduct change management and impact assessments
  • Work with and present to all levels within the organization, including field service team members' management, cross-departmental teams, and senior leadership
  • Perform program management of multiple new product development programs as well as coordinate a small team of NPI program managers as direct reports

List of Typical Skills For a Program Manager, Product Resume


Skills For New Product Introduction Program Manager Resume

  • Strong commercial, business, and engineering knowledge
  • Design, Product experience
  • Three years experience at a management level is desired
  • Strong Knowledge in Engineering Change Management and Configuration Management
  • Experienced with business process, operations, and metric definition best practices
  • Experienced with Risk and Issue management and resolution

Skills For Program Manager, Product Operations Resume

  • Experienced with high-tech internet industry & technical software implementations
  • Experience with the corporate NPI Process and software development related NPI
  • Build solid, highly collaborative business relationships
  • Knowledge and experience with ITIL stages and processes
  • People leader experience in Project or Program Management
  • Understanding of product development & test, supply chain, accounting and pricing functions
  • Working knowledge of business finance (e.g. income statement, balance sheet, cash flow) and business case assessment through discounted cash flow analysis
  • Capable of influencing broadly across a regional/global matrix organization, including influencing across various functions/entities/regions
  • Lead cross-functional recurring timing and budget reviews

Skills For Program Manager Smart Connect Product Solutions Resume

  • Lead team in market research, identifying market/customer requirements leading to new model development and introduction plan
  • Facilitate/Lead program planning, schedule and charter development
  • Day / first shift role
  • Knowledge and proficiency with program management processes, methodology, and architecture
  • Practical knowledge of aerospace commercial or military contracting and procurement requirements and understanding of financial and labor cost systems and production processes
  • Proficient in the use of business applications software (MS Office) and the ability to use specialized project management (MS Project) applications
  • Communicates accurately, clearly, and directly both verbally and written, internally and externally
  • Support a detailed execution plan working with the NPI Manager and team members from different functional disciplines (engineering, manufacturing, commercial, scheduling, quality) in an effort to ensure the timely completion of the plan

Skills For Product Knowledge Program Manager Resume

  • Utilize the PM (Program Management) software toolset to ensure cross-functional team members work collectively to complete the necessary tasks on time and provide weekly status updates for each program
  • Manage a scorecard analysis of each program
  • Utilize Alcoa Power and Propulsion's program management process and toolset
  • Champion the deployment of the APP PM process in their facility. This includes the utilization of the PM software toolset (Daptiv) to ensure cross-functional team members work collectively to complete the necessary tasks on time and that the Executive Lead Team is made aware of each program’s status
  • Responsible to ensure that any disconnects between functional areas are resolved in a timely manner by driving conflict resolution at the plant’s leadership level
  • Experience: Demonstrated ability to perform the essential functions of the job typically acquired through five or more years of related work experience; including five or more years leading multiple projects/programs of varying complexity and scope and direct leadership of teams. Prior knowledge of cross functional teams required
  • Experience: Demonstrated ability to perform the essential functions of the job typically acquired through ten or more years of related work experience; including five or more years leading multiple projects/programs of varying complexity and scope and direct leadership of teams. Prior knowledge of cross functional teams required
  • Strong business acumen to understand the customer’s needs and formulate effective solutions
  • Assigns SPAs to address issues and open items, doesn’t allow assignment avoidance

Skills For Program Manager, Product Effectiveness Resume

  • Deploys APP’s program management process and toolset
  • Detail and action-oriented self starter
  • Demonstrated experience in several of the following areas: product development lifecycle, product launch processes, engineering change process, manufacturing engineering, continuous improvement
  • Strong communications skills, with excellent written and verbal English skills
  • Detailed knowledge of JCI’s product development process
  • Bi-lingual language English and Spanish is an advantage
  • Knowledge of APQP or PPAP

Skills For Program Manager, Applied Product Resume

  • Industry experience in one or more of the following fields: New Product Introduction, Supply Chain Management, Manufacturing Operations, Development, Program Managementor Operations Engineering
  • Knowledge of typical Hardware BOMs, Engineering drawing interpretation, process documentation and assembly and test processes
  • Experience of understanding of semiconductor manufacturing flow and key elements of the manufacturing process, including Fab, Wafersort, Assembly Final Test
  • Work with program work stream leads from both IT and the business to estimate resource requirements, project activities, and dependencies to build the detailed plans
  • Manage day-to-day program activities and related meetings
  • The overall core-responsibility for this role is to ensure that the Verizon Supply Chain is ready to support new product go-to-market programs. The NPI PM is responsible for delivering new products to Verizon customers on-time, within budget, and with exceptional quality and reliability
  • Develop new Supply Chain & Contract Manufacturing group processes to further enhance Verizon’s ability to execute repeatably on aggressive project timelines
  • B.S. in a business, technical discipline or equivalent experience
  • Relevant experience in program, project, product and/or operations management experience in a high-technology environment with experience in financial management

Skills For Product Recall Program Manager Resume

  • Work with key stakeholders in the Web Division, Platform Division, Information Security Group, Finance, IT, & other Akamai organizations
  • Provide closed-loop post-analysis of PSS family strategies
  • Provide leadership to multi-functional teams accountable for product related functional achievement of product group needs for assigned current and future product
  • Create a vision and direction for the business and translates it into a series of near term and long-range strategies and functional plans
  • Address product development, capacity, costs, quality, supplier development, etc., -- the entire product related functional activities which determine success of product group for current and future product

Skills For Product Life Cycle Program Manager Resume

  • Develop a 10-12 year product development strategy and controls all functions involved in product development process to ensure product meets all functional and reliability goals, financial targets, customer satisfaction and budget
  • Supervise or manage a work unit of primarily management and/or salaried employees where planning, scheduling, monitoring and reviewing work of subordinates is required. The position is responsible for all personnel issues and performance evaluation of subordinates
  • In Engineering, Commercial, or Product Support
  • Drive work with key stakeholders in the Web & Security Business Units, Sales, Services, Marketing, Platform Division, Finance, IT, & other Akamai organizations
  • Ensure the smooth operation of the Product (PACE) and Strategic Programs (SPACE) Management Process for the Products & Development Group
  • Define and report on program development process status, issues and success metrics
  • Follow guidance and best practices to successfully drive products or strategic initiatives through the process to successful delivery
  • Support cross-functional team(s) and subject matter expert with representatives from Engineering, Sales, Service and Support, Finance, Operations, and others in the establishment, planning and implementation of multiple projects and/or programs

Skills For Product Feedback Program Manager Resume

  • Excellent influential communication skills (verbal, written, and presentation)
  • Ensuring all product technical, cost, marketing, manufacturing, supply chain, materials, and validation issues are addressed and resolved for NPI programs
  • Accountability for identifying, prioritizing, and managing risks across all functional areas to ensure successful product introduction
  • Program management experience
  • Strong knowledge of program/project management methods and tools in an Agile environment
  • Communicating and coordinating NPI program activities
  • Ensuring the development and training of team members
  • Ensuring that the necessary resources are in place to support the programs
  • Establishing program performance, quality, cost, investment, and timeline targets

Skills For Program Manager, New Product Introduction Resume

  • Ensuring the NPI program meets all goal requirements for product function, reliability, program cost, budget, and customer satisfaction
  • Providing input to the multi-year MTES product strategy
  • Executing NPI programs to support the MTES product strategy
  • Identify cutting-edge tools, models, and methods to assist in driving business decisions and operations
  • Develop and deliver cross-functional strategic programs for the Product Management and Engineering team

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