Program Executive Resume Sample

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Baylee Stokes
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Work Experience


Program Executive
08/2016 - PRESENT
Chicago, IL
  • Experience in translating technology into business terms and with integrating technology into the business environment, including the development and tracking of Key Performance Indicators (KPI’s)
  • Manage and coordinate customer's requirements. Eg. Demand Plan, Change Request, Line Try-out, etc
  • Ensure commit-ship dates to customers are met at all time
  • Closely follow up with internal team on project plan to ensure task completion timely to meet customer expectations
  • Provide strong support to team members within the Brand and Marketing team to deliver against EY’s global strategy laid out under Vision 2020
  • Coordinate various activities and deliverables, including brand positioning, content creation, platforms, communications, and business engagement activities, following up on actions and coordinate team to ensure these are completed on time
  • Work collaboratively across B&M and other Brand, Marketing and Communications (BMC) pillars and teams
Brand & Marketing Program Executive
02/2012 - 04/2016
New York, NY
  • Manage relationships with key stakeholders effectively and maintain good working relationships across BMC and other functions
  • Connect with service line, sector, regional and account teams as needed in order to execute the plan
  • Coordinate networks, prepare and support meetings: logistics, agenda, minutes, presentations, follow-ups Support development of presentations and decks
  • Coordinate key processes, such as independence/BRET and SCORE Assist with budget management
  • Support the measurement of programs
  • Demonstrate strong attention to detail and a genuine commitment to maintaining the highest standards across all activities, content and channels
  • Be able to work virtually and with people of diverse cultural backgrounds
Data Analytics Audit Program Executive
01/2010 - 01/2012
Boston, MA
  • Demonstrate strong project management skills and proficiency in writing and editing
  • Be able to work on own initiative with minimal supervision and direction
  • Be able to manage several projects concurrently; excellent time management and organizational skills and results oriented
  • Have excellent communications and networking experience and skills in a wide range of situations and with people at all levels within the organization, including global leadership
  • Manages PSS staffing services delivery for assigned accounts. Develop service teams that deliver client requirements and expectations partnering with sales and recruiting management to establish priorities and targets
  • Develops and executes specialized sales and fulfillment strategies and tactics targeted at helping clients meet business needs i.e., niche businesses and new markets
  • Develop service delivery team that maintain strong customer relationships helping achieve account objectives, growth and fill ratio goals
  • Develop and maintain a deep knowledge of assigned client: strengths, environment, culture, needs, challenges, opportunities, supplier strategies and CDI’s contract(s). Works with the entire PSS team in using this knowledge to improve current and expanded services for the client

Education


University of Phoenix - Stonecrest Learning Center
2006 - 2010
Bachelor's Degree in Business Management

Professional Skills


  • Strong interpersonal skills for interacting with all levels of internal and external audit and management
  • Excellent interpersonal skills for interacting with all levels of internal and external audit and management
  • Good communication skills and has experience in supporting regional customer
  • Exceptional communication skills and experience working with C-level constituents
  • Strong PC skills including MS Office (Excel, Word & PowerPoint)
  • Can balance coaching, mentoring, shaping and doing with a wide range of skills
  • Exhibit effective and timely written and oral communication skills Developing and maintaining positive business and customer relationships

How to write Program Executive Resume

Program Executive role is responsible for leadership, software, retail, finance, credit, training, integration, recruiting, auditing, security.
To write great resume for program executive job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Program Executive Resume

The section contact information is important in your program executive resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Program Executive Resume

The section work experience is an essential part of your program executive resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous program executive responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular program executive position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Program Executive resume experience can include:

  • Demonstrated superior communication, team building and negotiation skills
  • Extensive experience in managing large engagements, managing the profitability and successfully meeting the customer's expectations and goals
  • Experience in developing business and IT roadmap planning and execution
  • Experience leading large enterprise-wide programs with top tier multi-national companies
  • Responsible to build and maintain strong client relationships at all levels with the objective of being a trusted business partner
  • Leadership skill that would be applied across the client enterprise and across multiple project environments, to influence client's expectations and goals

Education on a Program Executive Resume

Make sure to make education a priority on your program executive resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your program executive experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Program Executive Resume

When listing skills on your program executive resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical program executive skills:

  • Proven leader with solid and large-scale service and business leadership track record with experience leading streams
  • Excellent communication and presentation skills with CXO levels
  • Skill in a related role with demonstrated abilities in executing simultaneously on a portfolio of deliverables to stakeholders per stringent timetables
  • Leadership skills that would be applied across the client enterprise and across multiple project environments, to influence client's expectations and goals
  • Effectively negotiates price, credit terms and lead time to maximize profitability
  • Good history and track record of working with Sales, Marketing, Finance and Engineering to make sure everything is geared to customer success

List of Typical Experience For a Program Executive Resume

1

Experience For Brand & Marketing Program Executive Resume

  • 3-5years of team leading/supervisory experience
  • Demonstrated ability to build relationships across CDI and PSS working collaboratively to achieve strategy and goals
  • Experience and success in managing service level agreements with penalties
  • Drive better, faster, cost effective strategies for overall services and IT initiatives
  • Ensure excellent communication flows with the client and teams
2

Experience For CEO / Program Executive Resume

  • Develop a program evaluation framework to assess the strengths and effectiveness of the program and to identify areas for improvement
  • Demonstrates a passion and sense of urgency to achieve expectations, work excellence
  • Demonstrated ability to translate technical requirements into a detailed Statement of Work
  • Implement effective personnel/project risk management and safety strategies
  • Demonstrated knowledge of PMBOK
  • Personality and Experience
  • Develop funding proposals for the program to ensure the continuous delivery of business
  • Attracts, hires and develops client focused sales and service delivery staff
  • Develops results-oriented engaged teams through effective people management, best practices, setting clear goals and targets, performance tracking and communications. Holds organization accountable by monitoring and measuring operational performance
3

Experience For Data Analytics Audit Program Executive Resume

  • Identifies and resolves all personnel matters within organizational scope, ensuring that all company policies and procedures are properly implemented and consistently administered
  • Develops and leads a fully engaged staffing services organization that understands their role in a successful One CDI and PSS (accountable, empowered, customer-focused)
  • Achieves continuous improvement through establishing, tracking and reporting operational key performance metrics. Identifies and resolves obstacles to service excellence, implements measured performance improvements such as efficiency, speed, quality, communications, compliance, and tools, etc
  • Demonstrated experience in community relations, financial development, fiscal management, and staff development
  • Implements, measures and monitors performance to service agreements (PSS and/or client)
  • Client, Peer and Leader Relationships:Establishes and maintains sound working relationships and gains their trust and respect. Anticipates and meets needs. Acts with client, PSS and ONE CDI in mind and adds value to the relationship. Receives praise from all parties as an important contributor
  • Direct total program operations through supervision of program directors, development and monitoring of program budgets, and program development
4

Experience For HPE Aruba Channel Program Executive Resume

  • Attract, retain, lead, and motivate quality staff leadership
  • Responsible for Y sponsored community events
  • Maintain up to date knowledge of programs and trends. Monitors and evaluates the effectiveness of and participation in programs and employ corrective strategies as needed
  • Improve the certainty of absorbing large-scale transformational change by building communications, education, and continuousfeedback loops that engage everyone from end users to seniorleaders
  • Facilitate the integration of business and technical architectures insupport of customer's strategic goals, and ensuring that solutions arescalable, extensible, and maintainable moving forward
  • Manage program level issues and risks around schedule, customer engagement, budget, etc., conducting root cause analysis andescalating as appropriate
  • Review and adjust program direction, approach, key artifacts, etc. to keep program on track
  • Build and sustain strong and trusted relationships with business partners internal and external, contributing to broader goals andgrowth beyond the scope of a single customer engagement.
5

Experience For Citibank Berhad Kl-segment Program Executive Resume

  • Established leader in program management with history of innovation along with the proven ability to deliver on strategic andtactical business objectives
  • Leads an ITC engagement for a client and collaborates with Account Executives and Success Partners to ensure the overall health for the customer
  • Responsible for coordination of all phases of the ITC lifecycle, supporting and developing innovation, transformation and digital curriculums across the customer c-suite
  • Able to drive the digital transformation and innovation agenda in the c-suite
  • Assist their assigned clients in clarifying strategies, then creating execution plans/roadmaps from which they then work with the practice/delivery/sales teams to develop, validate, qualify, and close business solution and information management opportunities
6

Experience For AML Audit Program Executive Resume

  • Work with the practice teams to understand, where necessary, define production services which serve as strategic entree services that define, architect, plan and pull-through larger delivery projects related to information management, large system (ERP and custom) change and program management
  • Effective use of Citi’s digital platforms and capabilities, Citi’s partners or external online channels in optimizing Cost per Acquisition (CPA) and cost-to-serve, ie utilizing COPs or remote channels for enhanced service delivery and channel convenience as an alternative to physical channels
  • Automate Leads Generation process and Client Engagement tracking via Citi’s Client Relationship Management (CRM) system for effective monitoring of Key Performance Indicators (KPI), ie conversion rate and client contact rate
  • Develops and executes a strong Audit Plan, by reviewable entity, for allocated businesses in harmony with internal audit standards, applicable government statutes and regulations as well as client bank policies and procedures
  • Delivers timely high-quality audit reports, internal audit and regulatory issue validation, branch examinations, as well as business monitoring and governance committee reporting
  • Lead multifaceted audit events for the AML program at the product, function, or legal entity level as part of the audit yearly plan and the independent testing standards for AML
7

Experience For Program Executive ITC Resume

  • Brings extensive knowledge about the agreement and engagement, including initial services transition, CGI services, migrations, transformation and projects and be knowledgeable about CGI’s subcontractor and third party services and how these integrate to provide services for the Client
  • Facilitate the integration of business and technical architectures in support of customer's strategic goals, and ensuring that soutions are scalable, extensible, and maintainable moving forward.
  • Importing HMDA data from the core into HMDA software to add to the HMDA LAR monthly
  • Importing HMDA applicable denied and withdrawn loan application data from Finastra into the HMDA Software
  • Assist the Compliance Officer in identifying compliance weaknesses to be addressed with face-to-face training
  • Provide leadership to project teams for critical program activities regarding scope, budget and timeline
  • Leverage broad-based industry knowledge and deployment expertise to ensure customer success
  • Proactive coordination with sales and partners to scope, estimate and position Professional Services on opportunities
8

Experience For Named Accounts Program Executive Resume

  • Act as a liaison for customer and partner teams with various Workday organization including; Executive Management, Product Management, Professional Services, Customer Success and Education
  • Mentor Project Directors and Engagement Manager to maximize their potential including monitoring performance against established goals
  • Work with Workday’s resource management and consulting leadership to staff project teams and act as an escalation point for project staffing issues
  • Provide direction for Project Directors and Engagement Manager per Workday’s methodology and PMO policies
  • Manage project budget and produce revenue forecasts
9

Experience For Senior Principal Program Executive Resume

  • Establish and execute against a clearly defined governance framework
  • Liaise with deployment partner organizations to insure success of the program
  • Facilitate and resolve deployment issues with customer project PMO and executive sponsor
  • Provide project review and progress to Workday Executive Management, customer PMO and Executive Sponsor and partner deployment executives
  • Travel 50 – 60 %
  • Lead large, complex, enterprise-wide projects through all project lifecycle phases
10

Experience For Program Executive, Director Resume

  • Establish and maintain relationships and communications at all levels of the organization
  • Assist in the optimization of resource allocation
  • Identification of risks, and development/facilitation of risk mitigation actions
  • Development and facilitation of change management plans/actions
  • Be the liaison between nfrastructure and our customers for business, technical, and other project team meetings

List of Typical Skills For a Program Executive Resume

1

Skills For Brand & Marketing Program Executive Resume

  • Extensive experience in managing large fixed priced engagements, managing the profitability and successfully meeting the client's expectations and goals
  • Experience successfully collaborating in a pre-sales environment with technical resources
  • Experience managing programs/projects within retail environment
  • Ensure effective lead time training on new infrastructure, systems and technology
  • Direct industry experience
  • The ability to plan, organize and prioritize job responsibilities
  • Experienced at being a trusted advisor for a number of business stakeholders on a wide range of digital domains
2

Skills For CEO / Program Executive Resume

  • Professional services experience
  • Build and sustain excellent relationships at multiple levels within Workday customer, internal and partner organizations
  • Maintain the appropriate skill sets within the delivery teams
  • Deliver a predictable, reliable, and exceptional customer experience
  • Presenting, promoting and selling products/services to existing and prospective customers
  • Ensuring accurate filing and archiving of all project related materials
  • Working knowledge of compliance software and tracking mechanisms or other HMDA and/or CRA software
  • Ensuring accurate compilation and approval of quotes/proposals, including detailed notes sections
  • Ensuring correct process and methodology is used on all projects including risk assessment
3

Skills For Data Analytics Audit Program Executive Resume

  • Establishing metric-based Quarterly Business Reviews with client that also align to strategy and direction of client
  • Reviewing HMDA packages to ensure all required supporting documentation is included
  • Completing HMDA inclusion testing to ensure that all applicable loans are properly flagged to be imported into the HMDA software
  • Partnering with the Loan Operations Department and the lending team to address any HMDA data issues
  • Testing Loan Pricing Worksheet
  • Reviewing Community Development loans, services, investments and charitable contributions worksheets for the CRA program
4

Skills For HPE Aruba Channel Program Executive Resume

  • Reviewing mortgage quality control reports monthly
  • Reviewing loan denial files on a quarterly basis
  • Testing for compliance with flood requirements
  • Customized In-house Learning & Development Programs for existing/potential customers to meet their needs
  • Serve as escalation point for issues beyond project team authority; resolves conflicts involving scheduling, resources, or technical issues
  • As overall account Success Lead, own the success strategy and its execution by orchestrating and bringing the full power of Salesforce to your customer
  • Close financial monitoring of projects i.e. budgets, change orders, invoicing, payments through P&L management
  • Profit and Loss accountable for all assigned Projects including all development activity, product supply and contractual deliverables
5

Skills For Citibank Berhad Kl-segment Program Executive Resume

  • Prime customer interface for all assigned programs/sectors including leadership for all issues, concerns and solutions
  • Digital Banking Metrics and e-Penetration
  • Core values in caring, honesty, respect, and responsibility
  • D&B Public Seminars yearly planning
  • Complete required administrative tasks ensuring communications, schedules, and customer records are accurately maintained
  • Stay abreast of and apply Autodesk’s financial and pricing rules and policies to every proposal and agreement
  • Represent Workday on steering committee
6

Skills For AML Audit Program Executive Resume

  • Emotional intelligence and an ability to challenge in a nuanced way, influencing areas of business that are not under direct control is critical
  • Support senior executives across business lines in strategic analysis, project scoping and approach definition
  • Plan and facilitate team meetings, working sessions and communicate output of such
  • Participates in customer meetings as sales support to develop new and grow existing business opportunities
  • Support senior managers across business lines in strategic analysis, project scoping and approach definition
7

Skills For Program Executive ITC Resume

  • Provide all management reporting
  • Advise and shape the customer’s innovation and transformation strategy, define success measures and the corresponding roadmap
  • Extend the customer’s leadership team by playing the digital advisor role
  • Expert level understanding of digital trends and impact to various industries
  • Self-starter and chief do’er when required - willing to put fingerprints on the work
  • Work early and collaboratively with Client Technology to budget for new deployments and training efforts
  • Weekly status reports, conference calls, managing meetings
  • Account analysis and financial planning
  • Manage customer related projects throughout the development and production process to ensure the customers' expectations for delivery are being met
8

Skills For Named Accounts Program Executive Resume

  • Provides persuasive solution presentations to customers to promote our solution line, aligning to customers IT strategy
  • Possesses and applies a ‘Challenger’ mindset
  • Able to establish ‘Trusted Advisor’ status based on integrity, insight, and performance
  • Development of new business opportunities through solutions to customer requirements including leadership of campaign activity, business case construct, negotiation strategy and contract execution
  • Responsible for developing, building and managing the Integrated Program Team (IPT) multi-function program team and representing both the interests of the customer and the business
9

Skills For Senior Principal Program Executive Resume

  • Experience managing multilpe IT Projects at once
  • Demonstrated understanding and support of the YMCA’s mission
  • Self-starter-- willing to put fingerprints on the work
  • Fulfil all legal and regulatory requirements in line with Canadian law that pertain to the day-to-day operation of the Peterborough site
  • Client Satisfaction Index or Net Promoter Score (NPS)
  • CPA and Cost-to-Serve by channel
10

Skills For Program Executive, Director Resume

  • Optimization metrics – Low Revenue closures
  • Optimistic, highly organized, internally motivated, team-oriented personality
  • PgMP, SAFe and Agile Certified required
  • Knowledge of current educational trends, research, and state-specific requirements
  • Results-oriented, analytical and serves as a change agent
  • Demonstrated knowledge of PMBOK, including risk management, change order management, performance measurements, financial and qualitative analysis, and project/people management
  • Manage multiple priorities while staying aligned to the project objectives

List of Typical Responsibilities For a Program Executive Resume

1

Responsibilities For Brand & Marketing Program Executive Resume

  • Identify opportunities to increase effectiveness of Expeditions delivery and customer engagement
  • Realize the business value outlined at the beginning of the engagement
  • Communicate with clients to assess satisfaction levels with products and services
  • Responsible for overall project management, including all phases of PMI project management concepts: Project Integration, Scope, Time Cost, Quality, Resources, Communications, Risk and Procurement. Set and continually manage project expectations with team members and other stakeholders
  • Manage IT Service Levels and Operational Requests from the Customer
  • Proactively develop and implement strategies that significantly mitigate risk
  • Provide leadership in a matrixed environment
  • Ownership of multiple projects
  • Maintain the financial portfolio
2

Responsibilities For CEO / Program Executive Resume

  • Drive high Net Promoter Scores
  • Provide thought leadership for innovation
  • Analyze and optimize services as business needs change over time
  • Speed issue resolution and reduce escalations
  • Ensure the overall successful delivery of the portfolio projects
3

Responsibilities For Data Analytics Audit Program Executive Resume

  • Lead the overall innovation and transformation advisory engagement
  • Manage the Salesforce team (consisting of Business Architects/Strategists, Program Architects, Technical Architects, Customer Success, and Delivery Services) and the ecosystem of Salesforce partners
  • Become the customer’s trusted advisor on digital transformation, innovation, governance and digital strategy
  • Facilitate the integration of business and technical architectures in support of customer’s strategic goals, and ensuring that solutions are scalable, extensible, and sustainable
  • Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce, customer and partner colleagues
  • Digital leadership experience with examples of enterprise-wide digital initiative(s)
4

Responsibilities For HPE Aruba Channel Program Executive Resume

  • Foster a positive client relationship, based on thought leadership and proactive client management, with a goal of obtaining the highest levels of client satisfaction and responsiveness
  • Work collaboratively with Client Technology to design and solution deployment strategies and plans for new technologies into the Retail Stores
  • Quality control of all project activities
  • Preparation of project plans, account summaries, project flows and risk assessment processes
  • Identification of process advancements and technology opportunities
  • Resolution of all client and project issues
5

Responsibilities For Citibank Berhad Kl-segment Program Executive Resume

  • Recruitment and selection of new team members
  • Establishes, develops and maintains business relationships to generate new business for the organizations products/services
  • Consults with clients and determines the best solution for the identified business problems
  • Works with sales team to develop and close sales
  • Participates in tradeshows and conventions, interacts with vendors/OEM's, and attendees to improve client relations or processes
6

Responsibilities For AML Audit Program Executive Resume

  • Manages sales expenses, develops and adheres to travel and expense budgets to maximize profits
  • Plan and deliver the overall program in accordance with the goals and strategic direction of HPE Aruba in South East Asia & Taiwan
  • Develop and implement program goals and objectives to achieve the successful outcome of the program
  • Communicate initial program with stakeholders to gain support for the program and to solicit input to improve the program
  • Proficient in Microsoft Word, Excel, PowerPoint, Outlook and Project
7

Responsibilities For Program Executive ITC Resume

  • Familiarity with Net Promoter Score
  • Leadership ability to influence customer's expectations and goals
  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Project
  • Contribute to the growth of the Services Practice by identifying andleading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as teamgrowth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce, customer and partner colleagues

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