Professional Services Consultant Resume Sample

4.6
10 votes
Jocelyn Pacocha
25326 Kelton Lodge,  New York, NY
+1 (555) 477 2464

Work Experience


Senior Professional Services Consultant
02/2016 - PRESENT
Houston, TX
  • Excellent verbal communication skills, direct interaction experience with client/customer, required
  • Highly analytical with strong organization skills
  • Be flexible with time and assignments
  • Experience with healthcare operations/processing within Medicaid operations, government healthcare operations and/or commercial healthcare operations
  • Knowledge of Medicaid MITA 3.0 architectures
  • Career Gap Analysis
  • Trains the end users
  • Delivers, installs and configures of all FircoSoft applications to specified requirements and provide technical training and transfer of knowledge
  • Is a technical expert in Accuity’s Fircosoft products
Professional Services Consultant
03/2012 - 12/2015
Dallas, TX
  • Owns and coordinates quality reviews – escalating issues appropriately and prioritising remediation activities
  • Tracks incidents through incident tracking system
  • Ensures proper hand over to the support
  • Assists during presales RFI/RFP processes, answering to compliance requirements
  • Determines the types of products and services required by clients
  • Assists during pre-sales RFI/RFP processes, answering to technical requirements
  • Ensures proper hand over to the Support team
Junior Professional Services Consultant
04/2008 - 10/2011
San Francisco, CA
  • Has a very good knowledge in third party software interfacing with FircoSoft solutions
  • Determines the types of products and services required by clients and delivers said services
  • Troubleshoots customer issues during implementation
  • Aids with the development of strategies for the improvement of implementation process, services and standards
  • Maintains strong client relationships through regular close contact which includes regular face-to-face meetings, telephone and email communications
  • Organises and executes deep technical and product health checks and audits for clients
  • Interacts with the Sales and Pre-Sales teams, including communications with prospects and the tendering and demonstration process
  • Assists in maintaining the correct level of Helpdesk Support when required

Education


Syracuse University
2004 - 2008
Engineer's Degree

Professional Skills


  • Strong presentation, written and oral communication skills. Excellent written and communication skills
  • Excellent organization skills and proven ability to multi-task
  • Excellent organisation skills and proven ability to multi-task
  • Strong JUNOS skills and excellent hands on and planning capabilities with MX Series products, PTX Series, EX Series, E Series, MX BNG
  • Strong analytic, problem solving skills
  • Maintain a portfolio of implementation projects, exercising excellent service standards, time management skills, and results oriented focus
  • Excellent verbal and written communication skills, including facilitation of formal and informal client presentations

How to write Professional Services Consultant Resume

Professional Services Consultant role is responsible for technical, presentation, business, analytical, customer, interpersonal, drive, training, leadership, powerpoint.
To write great resume for professional services consultant job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Professional Services Consultant Resume

The section contact information is important in your professional services consultant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Professional Services Consultant Resume

The section work experience is an essential part of your professional services consultant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous professional services consultant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular professional services consultant position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Professional Services Consultant resume experience can include:

  • Work within a team of Professional Services Consultants, each aligned to a geographic sales region for internal and external local training purposes, in addition to having responsibilities for national events and initiatives
  • Demonstrated strong written communication, presentation writing, and technical documentation skills
  • Utilizes skills and experience to contribute to the development of company objectives and principles and to achieve goals in effective and efficient ways
  • Strong personal presence, networking and communication skills
  • · MS Office expertise, including strong PowerPoint skills
  • MS Office expertise, including strong PowerPoint and Excel skills

Education on a Professional Services Consultant Resume

Make sure to make education a priority on your professional services consultant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your professional services consultant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Professional Services Consultant Resume

When listing skills on your professional services consultant resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical professional services consultant skills:

  • Multi-task, good organizational skills, persistence, patience, proactive, prioritization, solid business judgment
  • Excellent time management, particularly the ability to effectively prioritize and execute tasks in line with business objectives
  • Having the ability to work in a team environment as well as independently with strong interpersonal skills, written and oral communication abilities
  • Good basic programming skills in a modern programming language, e.g. Java, C++, C# an advantage
  • Communicate effectively with internal Nuance teams when raising concerns to ensure effective delivery of projects
  • Strong interpersonal, written and oral communication skills including the ability to confidently present sales proposals

List of Typical Experience For a Professional Services Consultant Resume

1

Experience For Senior Professional Services Consultant Resume

  • Excellent verbal and written communication, presentation, customer, business and negotiation skills
  • Excellent technical communication and presentation skills
  • A strong technical background and solid knowledge of the following would be considered an asset
  • Has a very strong technical installation and troubleshooting background who ideally also has experience in training applications
  • Understand and effectively explain the benefits of a Software as a Services (SaaS) architecture
  • Leverage available knowledge and skills towards the goal of world-class service in an efficient scalable fashion
  • Experience in installing, diagnosing and troubleshooting server and client-related problems, such as performance problems, permissions issues, and lockups
  • · Owns and coordinates quality reviews – escalating issues appropriately and prioritising remediation activities
  • Experience consulting/implementing software configurations and customization's
2

Experience For Principal Professional Services Consultant Resume

  • Corrugator and Converting Scheduling experience an asset
  • Experience with the following functional areas: general ledger, payables, purchasing, receivables, assets, etc
  • Has good knowledge in third party software interfacing with Accuity solutions
  • · Has a very good knowledge in third party software interfacing with FircoSoft solutions
  • Good understanding of XML/XSD/JSON/Web Services/SQL
3

Experience For Professional Services Consultant for FIS Trust Resume

  • Two or more years of experience delivering enterprise-wide technical projects
  • Two or more years of hands-on experience with security technologies, including SIEM, firewalls, IDS/IPS, etc
  • Experience deploying network and host based technologies
  • Technical experience in production/ garmenting oriented management
  • Experience with both the Unix and Windows operating systems; comfortable on the command line interface
  • · Maintains strong client relationships through regular close contact which includes regular face-to-face meetings, telephone and email communications
  • Limited management direction is provided to employee on new projects or assignments, as well as review of activities and priorities
4

Experience For ENS Professional Services Consultant Resume

  • Experience with software delivery methodologies (Waterfall, Scrum and Kanban)
  • Experience with Enterprise Resource Planning / Management Information Systems
  • Experience consisting of 5 years consulting and/or software application implementations and 2 years in Treasury operations
  • Experience consulting/implementing software configurations and customizations
  • Consulting and/or project management experience implementing NetApp specialty solutions
  • Current working experience with Linux, Solaris, other Unix variants (e.g. AIX, HP/UX, OSX), and MS Windows operating systems an advantage
  • Good understanding of the financial markets and its players, Trading operations preferable
  • Experience from working with software implementation for customers, as a project manager or as a project member, delivering to the project
5

Experience For Associate Professional Services Consultant Resume

  • Experienced at influencing and managing senior level clients
  • Experience in project managing storage solutions
  • Direct people management experience with the ability to drive the activities of multi-person customer, partner and NetApp consulting teams
  • Experience in Consulting, Pre-Sales, and Solution Architecture roles are desirable
  • Good knowledge and understanding of cryptographic concepts
  • Design and implement Proof of Concepts for validating against customer requirements
  • Experience in Power scheduling, mark-to-market, limit exposure
  • Experience withboth the Unix and Windows operating systems; comfortable on the command line interface
  • Experience with EFI CTI (MES/PBS) software
6

Experience For Junior Professional Services Consultant Resume

  • Experience in Support or client relationship Management
  • Experience with general cryptography technologies, coupled with
  • Track record of solution ownership and experience as a workstream or lead consultant on a project
  • Gather and analyze information, formulate and test hypothesis, identify, design, develop and validate solution
  • Experience with IP based networks, network design, and security products
  • Experience with SQL Server DB 2008R2 to 2014
  • Experience with MS IIS
  • Experience with Win Server 2012R2, 2016 (security settings as well as Remote Desktop setup)
  • Two or more years of experience with Windows and Linux system administration
7

Experience For Professional Services Consultant EPS Resume

  • Prioritizes own and team’s work. Anticipates consequences of actions, potential problems and opportunities for change
  • Experience with IP based networks, network design, and security products
  • Understanding the clients’ situation, goals, and requirements
  • Understanding of networking, data communications
  • Designing/architecting major components
  • Keep up to date with contact lens fitting, clinical practice and the latest news on training and coaching techniques
8

Experience For SDN / Nfv-professional Services Consultant Resume

  • Responsible for coordinating the training of all customers for the “Contact Lens Training Center” of the company
  • Broad knowledge and understanding of wireless technology, trends, messaging systems, competing technologies, and the solution implementation lifecycle
  • Respond to CooperVision product/fitting queries that arise from ECPs and practice teams, either directly or through training of appropriate staff
  • Contribute to development and delivery of training programmes for the sales and marketing teams, at induction and established levels
  • Support Marketing teams in the development of ECP-facing materials to ensure engagement and technical accuracy
  • Performs the functional configuration of the solution, including analysis of screening results
9

Experience For China Professional Services Consultant Resume

  • · Interacts with the Sales and Pre-Sales teams, including communications with prospects and the tendering and demonstration process
  • Lead the scoping, planning and delivery phases of multiple client implementations simultaneously
  • Responsible for identifying incremental sales opportunities (existing client base)
  • Develop and deliver Consulting Services around the use of EFI ERP/MIS and supporting applications
  • Develop and maintain standardized training documentation and supporting materials
  • Develop and deliver Consulting Services around the use of EFI's Digital Storefront eCommerce supporting applications
  • Develop and deliver Consulting Services around the use of EFI's Corrugated Packaging solutions
10

Experience For Senior Principal Professional Services Consultant Resume

  • Serve as primary liaison to Customer Support Organization, including troubleshooting issues and incidents, and preparation of Root Cause Analyses
  • Query our product database, using SQL, and review log files for details surrounding specific documents, permissions, and actions
  • Technical aptitude in resolving complex technical server, appliance, mobile application and/or networking issues
  • Interpret client requirements and design criteria including but not limited to data attributes, output parameters, and reporting needs
  • Provide clinical and/or product training at internal events and meetings in accordance with business objectives
  • Work with Account Managers and Marketing teams on clinical strategy for specific accounts
  • Delivers, installs and configures of all applications to specified requirements and provide technical training and transfer of knowledge

List of Typical Skills For a Professional Services Consultant Resume

1

Skills For Senior Professional Services Consultant Resume

  • Proven experience with Microsoft Windows Operating Systems. Experience of Red Hat Enterprise Linux an advantage
  • Solid stand up training and presentation skills·
  • Strong analytical and problem solving skills·
  • Excellent analytical/problem solving abilities, leadership and sales skills
  • Strong interpersonal skills with ability to adapt to a multicultural working environment,
  • Observational skills to validate data obtained via various techniques and expose new areas for elicitation
  • Strong SQL Skills (queries, stored procedures, selects, updates, SSRS, SSIS)
2

Skills For Principal Professional Services Consultant Resume

  • Strong interpersonal, written and oral communication skills including the ability to confidently present professional services proposals
  • Balance project priorities, and effectively resolve issues and problems in a timely manner
  • Excellent communication, presentation, and client management skills
  • Language skills: good business English
  • Demonstrated skills in contact lens patient management
  • Proven ability to effectively communicate cross functionally within company and the customer
  • Prior consulting experience including providing strategic and tactical planning for data management and delivery systems
  • Project management experience in any of these areas: marketing mix modeling, attribution, and/or advertising effectiveness
3

Skills For Professional Services Consultant for FIS Trust Resume

  • Expert collaboration and leadership skills; capable leading others through the use of influence, communication, relationship and/or timing
  • Demonstrated ability to coordinate with multiple parties involved in intricate, fast-moving projects with tight deadlines, and setting priorities
  • Experience: 5 or more years’ experience working in a corrugated box plant or similar services role
  • Demonstrated experience implementing enterprise software solutions
  • Demonstrated experience leading implementation of enterprise software solutions
  • Demonstrated experience implementing software solutions
  • Lead design sessions with customers to assemble the framework for effectively implementing Clearance solutions into the customer’s operations
  • Utilize keen problem-solving skills to drive positive outcomes for the customer
  • Proven Technical Sales or Sales Engineering experience
4

Skills For ENS Professional Services Consultant Resume

  • Strong knowledge and technical competence in messaging architecture, MS Exchange 2010 and later. Experience of Lotus Domino and advantage
  • Effectively manage daily client communications, including escalations and problem management situations
  • Strong Genesys Inbound Voice training and experience
  • Ten or more years of professional work experience with at least seven years of experience managing projects with multiple team members
  • Prior experience conducting credit/fraud risk management analysis
  • Experience in Professional Services with experience with but not limited to Consulting, Field Sales, Technology, Virtualization
  • Strong working knowledge & experience of Advanced Excel
  • Excellent past experience writing Visual Basic/C#/Java is required
  • Proven knowledge and experience in contact lens fitting and related activities
5

Skills For Associate Professional Services Consultant Resume

  • Strong clinical experience in contact lens fitting and patient management, across a range of lens types and modalities in the local market
  • Work with MKT & Digital communications to ensure execution and alignment of plans, focusing strongly on KPIs.(work on content validation and development)
  • Work with colleagues across all business areas to ensure an excellent customer experience
  • Proven experience in financial services for mid-level positions
  • Good Experience in Metro Ethernet, Broadband technologies and Seamless MPLS, QoS and IP related services
  • Fluency in English mandatory. Arabic and French language skills would be advantageous
  • Demonstrated and hands on experience with Intel Security’s portfolio of endpoint security products
  • Strong experience with Plugins, Workflows and Customizations in MS CRM
6

Skills For Junior Professional Services Consultant Resume

  • Database experience and/or experience with Cassandra
  • Excellent time management and ability to multi task across variety of projects and priorities
  • Facilitation skills to lead requirements discovery workshops and project scope change requirements
  • Advance Technical Skills – SQL Server (Database, Analysis Services)
  • Proven track record of clinical experience in fitting and managing contact lens patients on a day-to-day basis
  • Strong knowledge of and operational experience with networking, including TCP/IP protocols and network topology
  • Strong knowledge of and operational experience with operating systems, including Windows, Linux and UNIX
7

Skills For Professional Services Consultant EPS Resume

  • Strong clinical experience in contact lens fitting and patient management, across a range of lens types and modalities
  • Communicate effectively with internal Nuance teams when raising
  • Prior teaching experience in elementary level
  • +3 years of proven technical support experience
  • Proven technical support experience
  • Experience in the consumer goods distribution industry desired
  • Fluent interpersonal skills in English and German
  • Has solid experience of large scale solutions projects delivery to Service Provider and/or Enterprise customers
8

Skills For SDN / Nfv-professional Services Consultant Resume

  • Project management skills with ability to lead engagements and deliver results
  • Prior experience in MIS applications in packaging or corrugated packaging
  • Prior experience of delivering services in the manufacturing/ ERP space
  • Strong VSX, Provider-1, and XBM experience needed
  • Experience in a Private Equity Operations and/or experience in a vendor pr consulting services company
  • Analytic, problem solving skills
  • High level of presentation/persuasive communication skills
  • Prior experience in Professional Service sales in an ERP environment
  • Understanding client needs, and developing and maintaining excellent customer relations
9

Skills For China Professional Services Consultant Resume

  • Developing a good functional and technical understanding of the customer domain and CACI software technologies
  • Providing technical expertise and real-life experience in creating solutions, designs, proof of concept and implementation
  • Packaging industry experience specializing in corrugated segment
  • Understanding of NFV/SDN technologies, ideally coupled with experience using OpenStack, VMware NSX, Cisco ACI
  • Understanding and experience with issues around adolescent literacy
  • Scripting experience - Python, Chef, Ansible, Terraform, CFT
  • Scripting and development experience in F5 iRules and other technologies such asUnix Shell, Perl, Python, C, C++, C#
  • Scripting and development experience in web technologies such as: Java, JSP, PHP, .NET
  • Scripting and development experience in F5 iRules, Unix Shell, Perl, Python, C, C++, C#
10

Skills For Senior Principal Professional Services Consultant Resume

  • Scripting and development experience in web technologies: Java, JSP, PHP, .NET, Node.js
  • Experience working with or managing messaging systems, specifically Microsoft Exchange, Lotus Notes/Domino and Windows Server OS platforms is an asset
  • Experience in installing, diagnosing and troubleshooting server and client-related problems, such as performance problems, permissions issues and lockups
  • Experience designing, developing and/or tuning IVRs or Chatbots
  • Experience delivering technology based solutions and understanding of the software development life cycle
  • Has experience with complex solutions architectures that involves software development (using APIs) and or modification as a means of completing the solution
  • Experience in delivering consultancy, training and presentations
  • · Affinity or experience with Compliance, CFT (Counter-Financing of Terrorism), AML (Anti-Money Laundering), or KYC (Know Your Customer)

List of Typical Responsibilities For a Professional Services Consultant Resume

1

Responsibilities For Senior Professional Services Consultant Resume

  • Strong analytic, problem-solving skills
  • Excellent organisational, communication, written and problem-solving skills
  • Excellent organizational, communication, written and problem-solving skills
  • Prior experience working in a corrugated packaging setting
  • Strong Sendmail and messaging infrastructure system administration experience
  • MS Office expertise, including PowerPoint skills
  • Advanced administration skills, in particular using MS Word, Excel and PowerPoint
  • Consulting and/or project management experience implementing NetApp specialty solutions, including implementation, configuration, and migration
  • Experience in technical analysis, software implementation, troubleshooting, problem solving, training
2

Responsibilities For Principal Professional Services Consultant Resume

  • K-12 Classroom teaching background (experience with reading and/or reading intervention)
  • Industry experience in a customer-facing technical field such as professional services, sales engineering, or technical support
  • Experience consulting/implementing software configurations and customizations
  • Extensive experience of working in a leading edge practice
  • Experience with application level switching and web technologies such as web application firewalls (WAF) and caching/compression
  • Experience with hosting implementations using IIS, Apache, NGINX, WebSphere, WebLogic, Oracle or similar web and application platforms
  • Experience working with cross-functional engineering teams
3

Responsibilities For Professional Services Consultant for FIS Trust Resume

  • Experience gathering and documenting business requirements for software implementations
  • Experience in technical analysis, requirements gathering, software configuration, file integration, troubleshooting, and product deployment
  • Experience working within the financial industry in a similar consulting or business analysis role
  • Experience in workforce management forecasting and scheduling processes within a contact center
  • Experience in pertinent field or 2+ years supporting / implementing related Clinical Informatics software
  • Recent experience working with large customers and running enterprise software deployment projects
  • Experience facilitating meetings and making presentations to medium-sized groups
4

Responsibilities For ENS Professional Services Consultant Resume

  • Experience as a Scrum Product Owner, working with Agile Delivery Teams, utilizing Agile/Scrum/Kanban
  • Demonstrated competence with data analysis in one or more software applications (Excel, SRS) and creating compelling presentations
  • Experience implementing Workday, SAP, Oracle, PeopleSoft, JDE or similar applications
  • Manage multiple projects, responsibilities and competing priorities in a fast-paced environment
  • Intermediate skill level using development management tools such as JIRA
  • Call Center experience is important and understanding the criticality of 24/7 operations is important
  • Knowledge of Linux environment with good level understanding of network
  • Experience in designing complex data-driven solutions delivered via web services
  • B.S. or B.A. in a related field, or equivalent training and experience required
5

Responsibilities For Associate Professional Services Consultant Resume

  • Experience with DevOps and programmability - e.g. NodeJS and leveraging REST
  • Experience with TCL and JavaScript, ideally having used them in iRules and/or iControl
  • Experience with ZebOS, BIND, SSH daemons/clients, tcpdump, snoop, ethereal and other packet sniffing software or products
  • Experience with scripting and development in nix shell, Perl, Java, JavaScript, Python, C/C++, or similar environments
  • Facilitate weekly status meetings working through project priorities, issue management and resolution
  • Demonstrated ability to prospect, qualify, close and deliver Professional Services and consulting engagements
  • Experience drafting scopes of work
6

Responsibilities For Junior Professional Services Consultant Resume

  • Experience in collaborating with large integrators/outsourcers and strategic technology partners
  • Experience in at least three of the following
  • Strong knowledge of tools used for wireless, web application, and network security testing
  • Manage multiple clients and projects with shifting priorities
  • Previous ERP Consulting and Project Management experience
  • Develops effective working relationships at all levels of client's organizations and with internal staff
7

Responsibilities For Professional Services Consultant EPS Resume

  • Proven technical aptitude and business acumen with a consultative approach to solution selling
  • Experience in all Microsoft operating systems at the administrator level
  • Experience working in the IT department of a corrugated box plant
  • Knowledge or experience in building Android applications is required
  • Experience in working with near shore/offshore delivery, subcontractors and partners
  • DNA or other core processing system experience highly desired
  • Previous experience in a Professional Services Consulting role in a VAR/CSSI or vendor
  • Experience working with cloud security and governance tools, cloud access security brokers (CASBs), and server virtualisation technologies
8

Responsibilities For SDN / Nfv-professional Services Consultant Resume

  • Demonstrated ability to lead junior consulting professionals
  • Experience working with multiple IAM related technologies: Active Directory, LDAP, HRMS, DBMS, and SaaS applications required
  • Strong understanding of Information Security, Identity & Access Management, and SailPoint technologies
  • Has experience in the construction and architecture of virtualized solutions such as NFV, SDN controllers and overarching orchestration platforms
  • Experience in one or more of the following:-
  • Three or more years’ experience in one or more of the following
9

Responsibilities For China Professional Services Consultant Resume

  • Experience with both the Unix and Windows operating systems; be comfortable on the command line interface
  • Experience with adult learners and training delivery
  • Experience with Lean manufacturing desired
  • Experience in SaaS industry with a focus on delivering product software implementations
  • Experience in Training for Visual Health Professionals and Opticians
  • Good general understanding of Security as an integral part of any solution
  • Capable of prioritization and making timely decisions even in difficult situations and is responsible and accountable for decisions and actions
  • Possess good commercial awareness, able to recognise and action billing opportunities
10

Responsibilities For Senior Principal Professional Services Consultant Resume

  • Experience in a direct customer facing role and ready to travel very regularly
  • Experience in or with eCommerce, the Print and Marketing industry
  • Experience in ABAP programming / system development
  • Experience working with n-tier solutions
  • Experience using Jira and Confluence tools is required
  • Leading and executing project activities regarding functional and technical requirements and designs, testing, training, and support

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