Product Manager, Services Resume Sample
Zechariah Feest
589 Jack Road,
Los Angeles,
CA
+1 (555) 679 1359
Work Experience
Product Manager, Services
09/2017
-
PRESENT
Dallas, TX
- Work closely with Marketing and/or the Business to launch products and ensure their adoption
- Proven experience shipping consumer based web/app products
- Ensure compliance with all Citi governance procedures and relevant processes including the completion and management of ICSA’s and STM’s
- Learn about and contribute to the development of Citi’s successful Agency and Trust business
- Develop and maintain strong working relationships with Sales and the Structured Debt transaction management team as well as other functions including Compliance, Risk and Legal
- Delivering the portfolio’s revenue objectives and profitability (EBITDA) objectives, including forecasting and managing demand
- Develop strategy and drive end-to-end execution of new product introductions
- Create compelling and strategic service descriptions and product presentations to obtain alignment from key stakeholders
- Represent JPMorgan’s thought leadership externally in industry events and through published articles for clients and media events
In-life Product Manager, Managed Services
09/2012
-
06/2017
Houston, TX
- Define requirements for, and work cross-functionally to implement, new products into Akamai’s Service & Support product catalog
- Engage with developers and developer-facing organizations, including sales, account management, and customer integration, to understand the developer’s business and technical requirements and use cases
- Experience as an engineer and/or product manager building tools or services for developers
- A track record of product management or design experience within the technology or video game industries
- A comprehensive understanding of the tools, resources, and applications being utilized and developed for game developers
- Determine the most effective solution for the market, through an expert view of the market conditions, how attractive they would be, how the solution would address the market need, the size of the market and whether the solutions fits the strengths and competencies of the organization and provides a sustainable competitive market
- Experience with design and production of publications with quantitative content
- Strong desire to work in a collaborative team environment
- Set the vision for innovation on your partner-facing product then relentlessly test and learn in order to deliver new features and improvements for our partners
Product Manager, Connected Services
04/2009
-
05/2012
Houston, TX
- Iterate on existing products or develop new features in order to increase the satisfaction of our partners, improve their performance and grow our portfolio (through new partnerships and reducing churn)
- Find scalable ways to deliver best-in-class experiences to our broad range of partners – from large hotel chains to independent apartment owners
- Take a data-driven approach, using both qualitative and quantitative methods to generate, validate and evaluate ideas
- Perform A/B tests and experiments to understand our partners better and ultimately offer them a better experience
- Liaise with key company stakeholders including Senior Management, IT teams and local managers to make sure projects are implemented successfully and their impact on other areas of the business is understood
- Partner with our product managers, sales, trading and technology/operations colleagues in defining the vision and approach for our single dealer platform’s strategic priorities
- Roll out and implementation of Services & Solutions offering to assigned markets
- In conjunction with channel account management, develop annual budgets and periodic forecasts
- Work with channel account management, operations and finance in developing demand projections, inventory forecasts and production requirements
Education
Lawrence University
2004 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Strategic thinking skills and influential skills
- Excellent leadership skills with proven ability to influence cross-functional teams
- Product Management experience required. Service offering experience highly desired
- Data analytics expertise and advanced spreadsheet skills
- Proven ability in working and managing key stakeholders, maintaining engagement and communicating as needed
- Skill in interpreting and understanding business implications of contracts
- An ability to translate business needs into small developments, and prioritize them according to business value
How to write Product Manager, Services Resume
Product Manager, Services role is responsible for events, retail, finance, training, integration, shipping, trading, payroll, design, travel.
To write great resume for product manager, services job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Product Manager, Services Resume
The section contact information is important in your product manager, services resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Product Manager, Services Resume
The section work experience is an essential part of your product manager, services resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous product manager, services responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular product manager, services position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Product Manager, Services resume experience can include:
- Strong analytical skills with an unrelenting focus on growth and financial success with a demonstrated ability to deliver results
- Solid understanding of product and program management best practices and the ability to drive the best practices throughout a complex organization
- Manage multiple, often competing, priorities in a fast-paced environment
- Establish critical offer requirements using Voice of the Customer process and ensure completed offer meets identified customer requirements prior to launch
- Strong analytical abilities with aptitude for finding insight in data
- Good Commercial acumen in both Vendor/Customer environments
Education on a Product Manager, Services Resume
Make sure to make education a priority on your product manager, services resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your product manager, services experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Product Manager, Services Resume
When listing skills on your product manager, services resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical product manager, services skills:
- Interact effectively with customers and partners
- Experience using both qualitative and quantitative methodologies for project design and analysis
- Comfortable and skilled handling customer problems and objections
- Track deployment issues and ensure they are being prioritized and addressed
- Product management experience with a track record of successfully rolling out complex products or services
- Solid understanding of the prepaid marketplace and relevant consumer and commercial products
List of Typical Experience For a Product Manager, Services Resume
1
Experience For In-life Product Manager, Managed Services Resume
- Develop strategy for Services Product Line, that has been fully agreed with Equipment Product Line
- Manage Product Plan for Product line/Category in Services
- Interface between Business line and Services
- Regularly review Market data and availability data and propose suitable improvement actions
- Develop new Products based on Market data/customer feedback
- Worked in commercial environment
- Competent negotiator and Leader
2
Experience For Professional Services Technical Product Manager Resume
- Define market, regulatory, and technology trends to align product strategy and investment in partnership with leadership and cross-departmental teams
- Build technical knowledge to engage with dealers/customers on future offerings and integration opportunities
- Act as liaison between dealers, customers and internal TK to drive accountability and execution in the organization to ensure that portfolio objectives are timely and prioritized to capture market opportunities for new and existing products while providing quality solutions
- Develop and maintain relationships with dealers and customers to validate market readiness for product offerings and overall quality and performance of the solutions
- Develop new and expanded offer and program concepts aligned with the strategic direction of the business, and bring them through to full commercialization
- Develop the business case and metrics to measure program results and quantify short-term/long-term growth potential and profitability
- Provide leadership in Price Realization activities through ideation, creation and implementation of programs to deliver incremental margin
3
Experience For Product Manager, Developer Services Resume
- Manage program launch process and all components required such as live rollouts, communications plan, activity and event schedule, creating and completion of launch stage deliverables
- Contribute to development of ongoing program needs such as Vertical Market integration and development of standard options for offers that support program objectives
- Maintain strong communications and partnerships with Thermo King commercial organization and Dealers and other key stakeholders to identify and prioritize action necessary to meet sales goals, improve support and address training and other perceived needs
- Strong initiative and self-drive
- Lead development of Thermo King’s strategy for future business transitions related to new offering introduction
- Support our development groups during testing
- Customer message handling
4
Experience For Product Manager, Connected Services Resume
- Collaborative with ability to work across a team, cross-functionally, or independently
- Continuous roll-in of requirements from the local markets to ensure product compliance
- Support of local User-Groups
- Constantly innovate the way we build and deploy localization
- A single point of contact for our internal and external stakeholders (customers, Solution
- Management, Development Field Services etc.)
- Support roll-out of localization solutions
- Hay bucket 16
List of Typical Skills For a Product Manager, Services Resume
1
Skills For In-life Product Manager, Managed Services Resume
- Experience in data management, automotive, trucking, transport refrigeration or related fields highly desired
- Strong communications with colleagues at all levels, including executive business partners
- Good knowledge about SAP’s solution portfolio required
- Ensure excellence in the end-to-end customer journey spanning awareness, evaluation, quotation, onboarding, billing and ongoing support
- Collaborates with Sales and Marketing teams to develop Service product positioning and messaging for client audience
- Be involved in the fast growing, cyber security space while working for a company that’s the recognized leader in the enterprise security space
- Develop and articulate Rogers Managed Services vision, value proposition, and unique selling propositions and supporting roadmap
- Establish and maintain the managed services P&L including service pricing, service cost models, and customer profitability
- Gather insights to inform market sizing, timing, and strategic differentiation
2
Skills For Professional Services Technical Product Manager Resume
- Track record of building and maintaining relationships with customers, vendors, or external partners
- Significant traveling is required
- The possiblity to broaden your client network within (Marketing, Sales, Operations, ...) and outside the bank
- Support budgeting process & budget follow up
- Aggressively identify opportunities for improvement and incorporate new product features on an on-going basis
- Support deployment of the product according to defined process to achieve set targets
- Point of contact/escalation for all product related issues including problem definition, recommended fix and action plan to resolution
- Participate in development cycle, working closely together with worldwide development teams, also prepare and execute acceptance and pilot customer tests
3
Skills For Product Manager, Developer Services Resume
- Review and maintain Service pricing
- Provide guidelines on discounting and points of negotiation to Sales maximize deal quality and volume
- Provide Services training to sales, support and other business units
- Lead alignment on customer service contracts to facilitate consistency of pricing, SLAs and scope of work
- Ensure correct Pricing policies are applied to maximize profit and customer loyalty
4
Skills For Product Manager, Connected Services Resume
- Pragmatic and results-focused; driven to manage projects full cycle
- Marketing entails working closely with the Marketing department(s), and sometimes with Public Relations, to optimally use channels of communication to market the product. The Product Manager is responsible to ensure that any marketing or communication supports the product’s positioning and the company's overall strategy and goals
- Manage and develop a strong relationship with the internal and external stakeholders
- Experience from Telematics is beneficial
- Proactive sense of urgency and ‘can do’ attitude
- Work with others in a Team / Office environment
- Work in both office and field environments
- Profound knowledge about SAP’s solution portfolio
- Be responsible for the products in portfolio
5
Skills For Product Manager, Business Account Services Resume
- Be key contact for stakeholders
- Understand and drive the product lifecycle with rest of the team
- Acquire deep knowledge of the product key features, benefits, limitation
- Propose, manage and lead to the market product evolutions
- Maintain product and market knowledge. Analysis and keep abreast of market trends
- Product Development & Optimization
- Work with other teams to identify needs and ensure proper definition
- Create documentation on the product to be available for the internal teams
6
Skills For Product Manager Business Account Services Resume
- Define market opportunities and develop product briefs
- Product Deployment & Support
- Ensure the product support is efficient and provide effort to support activities
- Solve the world’s most complicated security challenges with clients around the globe
- Understand IT business challenges and trends as well as interplay of people, process, and technology in modern IT service delivery and management
- Conduct market research and competitive analysis in order to identify and assess opportunities for product lifecycle enhancements & new product offerings
7
Skills For Product Manager, Intelligence Services Resume
- Collaborate with other product managers spanning Rogers Colocation, IaaS, and SaaS to ensure the portfolio and investments align with strategic direction of the EBU business goals
- Work with cross functional teams including sales, marketing, support, engineering and process teams in understanding and improving the product life cycle management to influence product sales and ensure excellent customer experience
- Occasionally travel within North America (10-20%); valid passport required
- Product management experience in a customer facing environment
- Maintain the Rogers managed services catalog, including service description, pricing, and SLAs
- Define portfolio KPIs and track product performance, manage revenue and profitability objectives to deliver product portfolio assessments
8
Skills For Product Manager, Managed Services Resume
- Roll-in Iran-specific requirements to ensure product compliance with focus on Finance, HCM and Payroll for on premise and cloud solutions
- Support the roll-out of localization solutions and cross-country initiatives as well as the complete sales cycle
- Interface with external partners such as financial institutions and payment networks to identify and act on mutually-beneficial business opportunities
- Gather and draw implications from market intelligence on consumer and corporate needs, competitive products and macro factors (economic, regulatory, technological)
- Work closely with channel account management and external partners to identify and action opportunities to increase sales and revenue
- Analyze product portfolio performance and identify optimization opportunities
- Lead across technical and business teams
9
Skills For Product Manager, Financial Services Resume
- Define Service product strategy and roadmap
- Create an easy to understand, convenient service product portfolio for internal stakeholders and customers
- Architect new Service offerings and incorporate them into business operations
- Assess competitors and their products; devise tactics to continually improve the competitive positioning of PAR Services as a part of an integrated Software, Hardware and Service solution
- Develop and provide Service marketing communications to both inside and outside channels
- Generate new Service ideas, capture the market’s unmet and/or under-served needs
- Establish End of Life strategy for Service products
- Provide leadership to complete the RFP/RFQ process for Services topics
10
Skills For Product Manager Globalization Services for Mature Resume
- Periodically review the quality level of all service offerings from each functional leader and work with the corporate quality team to effect improvements as required
- Possesses an understanding of and performs work related activities in accordance with and in support of the corporation Quality Policy
- Lead the regular Services Leadership Team meetings and facilitate the monthly Service Operation reviews
- Interaction with all Business Leaders across the company
- Communicates at multiple levels within PAR and customer organizations
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