Process Associate Resume Sample

1 vote
Rubye Cole
47055 Carlie Mount,  Detroit, MI
+1 (555) 748 2610

Work Experience

Business Process Associate
07/2016 - PRESENT
Dallas, TX
  • Conduct in-depth analysis on all clients’ requests and make effective decisions whenever necessary
  • Conduct in-depth analysis on all clients’ requests and make effectivedecisions whenever necessary
  • Daily posting of payments to customers’ accounts using correct bank account and date
  • Daily accurate application of cash receipts based on customer’s remittance advice which includes clearing invoices and identifying and creating deductions
  • Assist in the updating of SOP’s, forms and processes used to better assist the team and client
  • Conduct in-depth analysis on all clients’ requests and make effective decisions whenever necessary
  • Analyze, solution design and execute design, development and deployment of ERP and BI solutions including related business processes
Process Associate
04/2013 - 04/2016
Phoenix, AZ
  • Provide ERP and process expertise and consultancy to Operations to achieve next level process optimization
  • Ensure effective management of change associated with ERP financial process changes - including enhancements, fixes and documentation
  • Help identify opportunities for business process improvement, and seeks to learn underlying and existing business processes
  • Assist with developing a continuous improvement culture across the department
  • Functional requirements (Business Requirements Document, including business processes)
  • Help support the testing of plans and/or test cases (help translate functional requirements/specifications into working test plans and/or test cases)
  • Documents and monitors business processes, business rules, metrics and standard operating procedures as a result of improvement initiatives
  • Identify WS Team for Short Term Trades
  • Prepare Fund Focus Distribution List
Cup Mfg Process Associate
11/2005 - 10/2012
New York, NY
  • Track Advisor Expenses
  • Update Product Information
  • Update Participant Lists
  • Complete compliance processes across the organization to handle FINRA and state licensing renewals and continuing education, expense tracking, Gift & Entertainment, LM-10 and Sponsorship review, attestations are completed accurately and by corporate deadlines
  • Submission of procurement and security requests through iSAMs and facilitation of on-boarding, off-boarding and transfers as requested
  • Performs various research on individual security access, equipment and approvals
  • Generate CHARMS report to review equipment inventory, data usage and storage to ensure business teams are utilizing resources effectively and cost conscientiously
  • Operate as an alternate for organization’s Business Continuation program, updating personnel for assigned teams, including home office and multiple field office plans and programs


Everest University - Melbourne Campus
2000 - 2004
Bachelor's Degree in Business

Professional Skills

  • Keyboarding Skills – score of at least 30 wpm with 90% accuracy and exhibits good navigation skills
  • Strong problem solving skills and the ability to prioritize tasks in order to achieve project goals within established timeframes
  • Have strong Interpersonal skills with a track record of providing excellent customer service
  • Excellent written and verbal communication skills. Experience in facilitating process review work teams
  • Demonstrate strong social and interpersonal skills
  • Strong communication skills with excellent interpersonal abilities
  • Highly organized, detail-oriented with a strong work ethic and demonstrated teamwork skills

How to write Process Associate Resume

Process Associate role is responsible for administrative, english, basic, interpersonal, computer, microsoft, analytical, documentation, government, research.
To write great resume for process associate job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Process Associate Resume

The section contact information is important in your process associate resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Process Associate Resume

The section work experience is an essential part of your process associate resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous process associate responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular process associate position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Process Associate resume experience can include:

  • Track and support Prudential Retirement leadership in performing all enterprise obligations (i.e., Corporate training initiatives, Employee Engagement Survey (EQ), Enterprise Talent Management (ETCM) functions as necessary)
  • Supports the Process Management Team Lead with the preparation, responses, and action plans to all internal audits, regulatory exams, and risk management reviews
  • Design and Development: Analyze, solution design and execute design, development and deployment of tools using technologies like Excel Macros, Sharepoint Tech, MS Access, ASP.NET with C#,SQL 2005/2008/2012, VBA,Good in OOPS Concept
  • Good knowledge of MS office and good communication skills
  • Comfortable working with numbers – strong quantitative skills
  • Excellent communication, writing, facilitation, collaboration and interpersonal skills

Education on a Process Associate Resume

Make sure to make education a priority on your process associate resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your process associate experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Process Associate Resume

When listing skills on your process associate resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical process associate skills:

  • Effective organizational skills with the ability to prioritize in a changing environment with competing business demands
  • General influencing and negotiation skills, and ability to work effectively with cross disciplinary team members
  • Good PC knowledge with speedy keyboarding skills and strong attention to details
  • Demonstrated good to average written and verbal English communications skills
  • Exercising excellent customer service skills at all times. This information can be exchanged in person, in writing, or by telephone or e-mail
  • Excellent communication skills (Both verbal and written) ­-Proactive & clear communication ensuring a shared understanding between all the parties

List of Typical Experience For a Process Associate Resume


Experience For Business Process Associate Resume

  • Strong interpersonal and diplomacy skills with a high comfort level in dealing with individuals at all levels
  • Excellent organizational skills and detail-orientation ensuring a commitment to quality
  • Strong analytical, mathematical, systems and application skills and ability to create and read process flows
  • Respond to clients’ correspondence with good judgment and high analytical skills
  • Working knowledge of production requirements, troubleshooting, team, and customer service skills
  • Do coding independently, debugging skills, using the above technologies

Experience For Senior Process Associate Resume

  • Follow up effectively with sales department regarding customer accounts on a timely basis
  • Strong experience on how to review what services have been Authorized by Utilization Review
  • Have time management skills and ability to deliver in a fast-paced environment
  • Individuals with no prior experience can also be considered
  • Understanding of full invoicing life cycle and strong operations background
  • Executing due diligence as per the defined processes and guidelines and use primary source to validate client information
  • Working experience with an captive or outsourced shared service center

Experience For Cup Mfg Process Associate Resume

  • Working experience in SAP Miro is preferable
  • Increase customer satisfaction : Effective, efficient Customer consulting by identifying and recommending the innovation/improvement ideas for solutions
  • Partner and act as a resource to internal business partners in identifying and prioritizing process improvement and in developing solutions to scale
  • Experience in handling contextual payroll processes like running payroll cycles, resolving payroll errors, Payroll audits
  • Experience in Invoice Processing, Exception handling, Ageing follow up and payment run-Mandatory
  • 3 Assist in establishing and maintaining strong, collaborative relationships with internal and external customers and ensure customer satisfaction

Experience For Business Process Associate Issue Specialist Resume

  • Maintain Service Level Agreement with the Business Unit by making sure that everything in the priority queues are cleared within 24 hours
  • Experience in manufacturing Industry or Ordering centre
  • Work with Team Leader for creating team and Business Unit wide process improvement initiatives aligned with the Effective and Efficient campaign of Manulife
  • Proven ability to successfully cope in a fast-paced, demanding environment and stretch at short notice when business needs
  • Experience with MS Office, entering data into Excel Spreadsheets, , Skype , the Internet and the ability to learn and utilize new software programs

Experience For ECR Business Process Associate Resume

  • Establish and maintain effective and cooperative working relationships with business units and sales
  • Experience working in a GMP environment
  • Proactive in educating employees, develop good rapport with vendors and highlight any operational issues to management
  • Good understanding of SLA / Key metrics
  • Generate and validate daily Web Pay Loan reports if payments received were applied according to client's instruction
  • 0 to 18 months of transaction processing experience in Finance & Accounts

Experience For Dispute Investigations Process Associate Resume

  • Good level of understanding with regards to Risk & Control
  • Post-qualification experience in financial process engineering and improvement initiatives desirable
  • 3) Atleast one years experience in MI reporting
  • Important to have demonstrated and acquired authentic understanding of terms like Customer satisfaction, Turnaround time, Accuracy
  • Good working knowledge in MS Office tools
  • Ales management, education, training and development, or agency support experience in P&C and Financial Services

Experience For Senior Business Process Associate Resume

  • Experience in Project management in BPO/Shared Service/Manufacturing
  • Experience in a professional office setting
  • Be flexible with changing priorities in support of executive team needs
  • Sends rejection letters for not-in-good-order requests
  • Use of primary source to validate client information
  • Review, validate and verify the claims and process them as per the Guidelines provided by the client
  • Transparent, results oriented, and accountable with strong partnership focus
  • Work with management to set daily priorities to ensure prompt and efficient service

Experience For Business Process Associate Director Resume

  • Overall work experience
  • Experience
  • Experience working with a software development lifecycle methodology
  • Demonstrate an outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
  • Experience with ERPs and MRPs
  • Maintain effective, courteous, prompt, and professional communication (written/verbal) with internal and external clients

Experience For Bio Process Associate Resume

  • Experience in non-voice process
  • Strong knowledge in GL and reconciliation of GL balance vs. Sub-Ledger
  • Good knowledge in GL Process
  • Develop and maintain strong relationships with Professional Services Regional Directors and Project Managers
  • Work experience in a multi-national / IT organization in an operations role
  • Registered Nurse with a current, valid unrestricted license
  • Progressive experience within an operations center
  • Manage daily order receipt, entry, and validation in SAP/BPCS/ERP systems

Experience For Process Associate F&A GSC Gfis Resume

  • Efficient medical claims processer with experience in anesthesia, behavioral health and complex medical claims
  • Experience with UB Institutional UB04 Professional CMS1500 claims and HIPAA compliant EDI formats for claims related exchanges
  • Overall work experience
  • Provides excellent customer service and ensures that the clients’ needs are well taken care of
  • Preferable with Procurement experience
  • Organize and prioritize
  • Experience in a similar role. (ITES Sector)

List of Typical Skills For a Process Associate Resume


Skills For Business Process Associate Resume

  • Good PC knowledge and accurate and speedy keyboarding skills
  • Effective verbal, listening and written communication skills in English
  • Good typing or keyboard skills
  • Excellent Analytical skills and quick learning abilities
  • Good computer skills and with fast and accurate typing (both English and Chinese)
  • Excellent business process analysis and diagramming skills
  • Demonstrated problem-solving skills with the ability to reach issues when the solution is not readily available
  • Demonstrated problem solving skills with the ability to research issues when solution is not readily available
  • Good testing and documentation skills

Skills For Senior Process Associate Resume

  • Developed organizational skills and ability to prioritize fluctuating workloads with little directions
  • Good Typing Skills (25 - 30 Words per Minute - Alpha numeric)
  • Utilize strong conflict management & negotiation skills to resolve complex exception cases
  • Good communication skills oral and written
  • Good in written and verbal communication skills
  • Builds collaborative relationships and promotes the inclusion of diverse knowledge, skills, and experiences to achieve results
  • 2) Good oral and written communication skills due to frequent client interaction
  • Very good MS office skills (Excel, Powerpoint and Word)
  • Excellent Communication skills-Mandatory

Skills For Cup Mfg Process Associate Resume

  • Good English communication skills ( written and oral ) with internal and external customers
  • Experience: 0 – 2 Years experienced professional in ITES industry with Healthcare experience
  • Excellent Keyboard Skills (30 w.p.m & 98% accuracy)
  • Written communication, prioritization and multitasking skills
  • Strong change management skills that influence, showcase and inspire
  • Possess strong inter-personal communication skills, both verbal and written
  • Good communication skills (written and oral ) with internal and external customers

Skills For Business Process Associate Issue Specialist Resume

  • Excellent skills with to and fro correspondence and documentation with explanation of delay in case of any
  • Proven ability to work effectively with internal teams
  • Prioritization, attention to detail and task management skills
  • Ensuring 5 man days of training in both technical aspects and soft skills perspective
  • Keyboarding skills of 32 WPM

Skills For ECR Business Process Associate Resume

  • Keyboarding skills of 35 WPM, 85% accuracy
  • Keyboarding skills of 35 WPM, 90-95% accuracy
  • Responsible to create and maintain strong team collaborative working relationships while providing excellent customer service
  • Prior recruiting, organization establishment, organization development, distribution leadership and consulting experience
  • Analytical, multi-tasking, and problem-solving skills

Skills For Dispute Investigations Process Associate Resume

  • Knowledge of browsers and relevant computer applications Keyboarding Skills – score of at least 30 wpm with 90% accuracy
  • Experienced professional in ITES industry with Healthcare claims processing experience
  • Highly proficient IT skills, Microsoft Office, including MS Project
  • Superior analytical and problem-solving skills is essential
  • Email writing skills
  • Quality experience in operational order execution and good understanding of the OTC process
  • Analyze contracts and other documents, perform quality assurance checks on data, and communicate effectively both orally and in writing with customers

Skills For Senior Business Process Associate Resume

  • Organization and time management skills, Working knowledge of MS Excel
  • Prior experience using OpenAir
  • Administrative and basic computer skills
  • Communicate effectively to agents and clients through memo and/or letter
  • Level of Experience: 1 year experience in a call center
  • Fast and accurate data-entry skills with the ability to process high volumes of work accurately
  • Average written Skill and Average Arithmetic Skill
  • Above average communication skills written and oral
  • Gather information about individuals, merchants, and other entities from public and non-public sources, to effectively process a claim.

Skills For Business Process Associate Director Resume

  • Proficiency in advanced information search, analytical and interpretation skills
  • Process management, at least 3 years project management experience, or at least 3 Years of Agile experience
  • Multi-task, work under pressure and communicate effectively
  • Above average communication skills, written and oral
  • Above average communication skills, written and verbal

Skills For Bio Process Associate Resume

  • Three years’ work experience in invoice collections & deduction resolution is required, or an equivalent combination of education and experience
  • High-level administrative and overall documentation and information management skills
  • Effectively communicate issues and negotiate resolution with local and group management
  • Effectively communicate issues and negotiate resolution with local management
  • Effectively communicate issues and negotiate resolution with local, group and senior management

Skills For Process Associate F&A GSC Gfis Resume

  • ) Analytical skills
  • Solid general technology experience and the ability to recognize and translate business problems into technology-based solutions
  • Excellent experience with MS Office products
  • Demonstrate good judgment and logic in selecting methods and techniques for obtaining solutions
  • Advanced computer skills (Advance Excel, SQL , VBA etc.)
  • Prior experience in Siebel, SAP or similar business applications
  • Buffer and / or reagent prep experience and autoclave experience desired

List of Typical Responsibilities For a Process Associate Resume


Responsibilities For Business Process Associate Resume

  • 9) Preferably someone having call auditing experience and Experience with floor supervision
  • Sound Solution Engineering Skills along with design and development of new tools
  • Basic Chinese Skills (Can read and understand characters)
  • Level of Experience: 2 year’ experience in a call center
  • Appreciation for effective on the job coaching and feedback

Responsibilities For Senior Process Associate Resume

  • Validate appropriate data from internal and third-party systems and ensure appropriate course of action is being pursued
  • Hands on experience in automated reports development using SSRS, SSAS and SSIS
  • Identify, prioritize and resolve issues independently, and escalate more complex questions or issues appropriately
  • Process Management, at least 2 years of Agile experience or at least 2 years project management
  • Previous experience in ID card production

Responsibilities For Cup Mfg Process Associate Resume

  • Facilitate effective meetings and workshops
  • The ability to demonstrate dedication, integrity, initiative and self-motivation
  • Knowledge and experience of “Project Management” tools and techniques would be an added advantage
  • Above average ability to multi task and prioritize to maintain workload in an environment of dynamic volumes and tight deadlines
  • Accounts Payable experience
  • Business experience
  • Experience in CRM Oracle/Salesforce

Responsibilities For Business Process Associate Issue Specialist Resume

  • 0 – 6 Months of customer service experience in Indian Insurance or International BPOs
  • Minimum1- 2 years of customer service experience in Indian Insurance or International BPOs (Non Voice)
  • Three years’ work experience in collections and deductions is required
  • Relevant experience in Customer Service
  • Excellent command over the English language both verbal and written
  • Have at least 1-3 years related experience
  • Leading and oversight of pod progress and how they’re managing through the change

Responsibilities For ECR Business Process Associate Resume

  • Identifying process improvement and working with team to execute on the findings
  • Tracking resolving breakdowns as they arise
  • Developing action plans on repeat KPI misses to eliminate recurrence and ensuring compliance to governance requirements
  • Maintaining process accuracy and Turn Around Time (TAT) as per the Service Level Agreement(SLA) and ensuring reduction in the number of quality issues
  • Developing action plans on repeat KPI misses to eliminate recurrence andensuring compliance to governance requirements

Responsibilities For Dispute Investigations Process Associate Resume

  • Meeting and exceeding defined service level metrics on timeliness, productivity and accuracy, etc
  • Attaining underwriting approval or authority limit
  • Meeting and exceeding defined service level metrics on timeliness, utilization, productivity and accuracy, etc
  • Willing to render Overtime and report during weekends or holidays as needed
  • Meeting Individual targets while ensuring accurate
  • Tracking & Maintaining data
  • Analyzing root causes and resolving
  • Downloading various report from ERP during Month end process

Responsibilities For Senior Business Process Associate Resume

  • Working knowledge of DS Contracting policies, procedures and concepts
  • Facing Customer and meeting their demands
  • Working knowledge of Siebel/Oracle functionalities & Understanding of Order Management processes required
  • Tracking work in progress and document status
  • Resolving queries to have end to end resolution
  • Ensuring completion of AML/KYC certification
  • Understanding and customization of the tools used for the various processes
  • Working with mainframe applications
  • Handling AP related resolution phone calls

Responsibilities For Business Process Associate Director Resume

  • Coordinating with Various support teams
  • Meeting customer demands ( Turnaround Time & Accuracy parameters)
  • Participating in business calls with clients
  • Uploading various benefits & ADP Payroll, PTO Register etc. into ERP System
  • Accounting of all Debit note / Credit note received from Corporate and any other Inter company after through review and set process
  • Working with different internal applications

Responsibilities For Bio Process Associate Resume

  • Using pin(s), move parts from ID to Honer
  • Accounting and Payment of Expense reimbursements to employees within SLA’s
  • Arranging of foreign currency for employees and interact with forex vendors
  • Accounting and payment of Corporate Credit cards and follow up with Vendor for any issues
  • Working knowledge of Distributor Services policies, procedures and concepts

Responsibilities For Process Associate F&A GSC Gfis Resume

  • Working knowledge of commission policies, procedures and concepts
  • Working knowledge of Administration policies, procedures and concepts
  • Taking part in projects
  • Accounting and payment of Vendor Invoices
  • Willing to work at night and holidays and is amenable to render overtime
  • Willing to work in the night shift
  • Processing of transactions on 2 mainframe systems
  • Processing simple to moderately complex transactions in a timely and accurate manner on a variety of administrative systems

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