Process Expert Resume Sample

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Hailee Green
654 Johnston Curve,  Los Angeles, CA
+1 (555) 864 1519

Work Experience

Senior Process Expert
05/2015 - PRESENT
Boston, MA
  • Process i.e. how the process operates globally and waiver governance
  • Data i.e. the design of the key data aspects supporting the process
  • KPIs i.e. how the processes are measured and optimised
  • Organisation Design i.e. who performs the processes and where
  • Interprets requirements, identifies project scope, plans and directs schedules, monitors project budgets, assigns tasks and tracks performance and milestone achievement
  • Operational day to day management of disputes processing for Barclaycard Payment Solutions (UK & International acquiring) and commercial cards
  • Prevention of chargeback’s as a result of point of sales transactions with a focus on impairment losses
  • Management and implementation of card scheme changes impacting the disputes process for all businesses
  • Processing and settlement of rejected transactions, financial amendments and the associated reconciliation of accounts in line with both card schemes and internal governance and control frameworks
Process Expert
06/2009 - 12/2014
Houston, TX
  • Excellent interpersonal skills and ability to work with a large network of cross-functional stakeholders in multinational environment
  • Experience as a business analyst or in similar role, preferably in procurement, finance or supply chain
  • Innovation and creativity, but also pragmatic approach on the feasibility of proposed ideas
  • Mobility and willingness to travel (15-25%)
  • Managing the definition, adoption and implementation of Philips standard processes and supporting End-2-End transformations
  • Helping business and markets to improve their commercial capabilities and build a strong sales structure
  • Planning, execution and integration activities related to post merger operations initiatives, incl. the development of integrate project plans and post-deal implementation in Europe, AFLAME & APAC region
  • Facilitating and executing integration activities across the functional, business teams, identify resource requirements, articulate deliverables and develop timetables; Create consolidated program milestones, inter dependencies and communication plans
Junior Business Process Expert
04/2006 - 03/2009
Chicago, IL
  • We deliver Services and transformation to HR and the broader business
  • Provide consistent, quality advice and support to all colleagues on general HR queries
  • Ensure that our processes, systems, data and analytics underpin the HR operating model and deliver a great service to our colleagues
  • Driving process adherence
  • Local and above market Quality management role with a leading FMCG or
  • A hands-on consultancy in a role specialising in Quality
  • Demonstrated understanding of continual improvement tools
  • Language: High proficiency in English (verbal and written)
  • Fluent with Excel


Neumont University
2002 - 2006
Bachelor's Degree in Computer Science

Professional Skills

  • Learning Description: Analytical skills, Presentation skills, Coaching skills, Interpersonal skills, Detailed Insight into Liner Ops process
  • Able to demonstrate excellent verbal and numerical skills
  • Excellent Communication, organizational and planning skills
  • Self-starter; strong organizational skills – managing oversight piece
  • 8) Good Multitasking, prioritization, time management skills
  • Strong analytical, influencing and interpersonal skills
  • Experience in cross functional teams managing relationships with business customers, proven experience in senior stakeholder management

How to write Process Expert Resume

Process Expert role is responsible for analytical, presentation, interpersonal, facilitation, english, organization, reporting, training, languages, sap.
To write great resume for process expert job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Process Expert Resume

The section contact information is important in your process expert resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Process Expert Resume

The section work experience is an essential part of your process expert resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous process expert responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular process expert position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Process Expert resume experience can include:

  • Profound experience in leading and managing international project teams, prior experience as management consultant would be beneficial
  • Good analytical and problem-solving skills with close attention to detail
  • Proven track record of broad industry experience and excellent understanding of complex enterprise IT landscapes, financial processes and governance models
  • Good level of analytical skills, numeracy and financial understanding
  • Strong communication skills and high comfort presenting as a process expert
  • Adaptable and a good team player with demonstrable leadership skills. Demonstration of appropriate communication

Education on a Process Expert Resume

Make sure to make education a priority on your process expert resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your process expert experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Process Expert Resume

When listing skills on your process expert resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical process expert skills:

  • Strong keyboard & PC skills, including strong excel skills, enabling analysis of accurate MI and data compilation from various reporting tools
  • Excellent oral and written communication skills in English, other languages are an advantage, as well as excellent presentation skills
  • Skills Required: Good communication skills required
  • Strong analytical and organizational skills; ability to handle multiple projects simultaneously and prioritize successfully
  • Strong communication skills in order to build a trustful and solid relationship with customers
  • Proven experience analyzing business needs, eliciting and documenting effective user requirements for GxP system

List of Typical Experience For a Process Expert Resume


Experience For Business Process Expert Resume

  • Good English speaking, reading and writing skills
  • Experience of working effectively within a fast paced, complex and changing environment
  • Strong communicator with effective influencing skill in a matrix setting
  • Excellent facilitation capabilities and change management expertise, prior experience as management consultant would be beneficial
  • Display problem solving skills and effective usage of RCA (Root Cause Analysis) to provide a robust action plan
  • 1) Excellent Verbal & Written Communication Skills
  • Experience in SAP and Salesforce configuration / maintenance skills
  • Strong facilitation skills and analytical techniques

Experience For Process Expert AP, Damco FNA Resume

  • Strong interpersonal, leadership, and presentation & communication skills
  • Autonomy, excellent communication skills, focus on details and leadership
  • Professional demeanour and strong communications skills
  • Strong communication, facilitation and communication skills
  • Effectively communicate with employees of different backgrounds and work experience
  • Communicating effectively (e. g. moderation of a meeting)
  • Proven experience in creating and scaling up manufacturing process
  • Advanced analytical and problems solving skills, including Microsoft excel

Experience For Process Expert, APS Resume

  • Exceptional Planning, Scheduling and Co-ordination skills
  • Has leadership/coaching and change management skills
  • Principled Entrepreneur- able to use critical thinking skills and take ownership of projects
  • Experience in data modeling, data architecture, and data visualization experience
  • Understand the inputs in the team members’ boards to effectively identify deviations and support the team leaders in providing robust action plans

Experience For Senior Process Expert Resume

  • Advanced excel skills and proficient in other Microsoft packages, including Access
  • Basic computer troubleshooting skills (IE, network etc.)
  • Related experience with good understanding of business process analysis & design and system architecture concepts
  • Solid experience in a GxP / manufacturing environment
  • As a part of career development the incumbent can learn following skills to develop at higher levels
  • Proven experience to define and present new concepts, objectives, progress reporting, and facilitate review meetings with executive and senior leaders
  • > 3 years of experience with a proven track record in IT project management
  • > 3 years experience with Computerized System Validation
  • Non technical Skills

Experience For Global Business Process Expert Resume

  • Prioritize and manage multiple priorities successfully
  • Proven expertise in Requisition to Pay with at least 2 years’ experience in either a Regional or Global Role
  • Have proven experience with RCA processes and process optimization tools
  • > 8 years experience in SDLC and system validation
  • Pharmacy and/or Prior Authorization experience required
  • Demonstrated experience in matrix organizations
  • Good experience with document control and document management systems
  • Prioritize and drive strong consensus and manage demand, to optimize business performance
  • Experience balancing multiple high-priority tasks and deadlines

Experience For Process Expert Damco Ops Resume

  • Pharmacy and or Prior Authorization experience required
  • Project management skills applied in mid-sized IT projects
  • Monitoring of operational performance and SLA, to ensure effective delivery of performance
  • Manufacturing and Quality documents are available in due time and to the good quality level
  • Willing to operate in a 24X7 environment

Experience For Process Expert, Operations Resume

  • Organizing ability and flexibility belong to your skill set
  • Experience in a manufacturing facility (including supporting roles)
  • Follow and enforce controllership and compliance policies while maintaining strong working relationship with all external and internal business partners
  • 4) Effective in leading and managing change
  • Good understanding of Manufacturing IT solutions e.g. Historian (OSI-PI), SAP-PP/PI, SAP-MII, Warehouse-Mgt., Track&Trace, SCADA/Automation
  • Relevant experience in: BPO Industry preferably in Customer Service (including Sales) OR in the Shipping Industry
  • Experienced in Trading and trading systems

Experience For Statutory Process Expert Resume

  • Experience in handling Customer Service transactions/processes and dealing with direct
  • Have advanced knowledge of solids/liquids handling, separation, evaporation & drying processes
  • Experience leading SAP ERP or reporting initiatives focused for Finance in large, multi-national companies
  • Experience assigning issues and coordinating projects to a team is required
  • Experience developing and executing e-commerce promotions
  • Experience developing and delivering demonstration presentations
  • Experience coordinating the installation, configuration, monitoring,
  • 3) At least 3 Yrs of experience in Sourcing & Procurement domain and 2-3 years in DSCI
  • Good understanding of GxP, ITIL, CSV and project methodologies

Experience For Business Process Expert Group Treasury Resume

  • With experience in handling Customer Service export and import transactions/processes and
  • Experience working in large, complex projects
  • Good understanding of Maersk Line/Maersk logistics/Damco system and processes
  • Ensure process efficiency and effectiveness, lead the TE Order to Cash community, consisting of Key Users around the world
  • Be a focal point to assess and oversee projects affecting process and ensure effective change management
  • Strong understanding of DSS project delivery methodology
  • Experience in automotive/manufacturing
  • Assures effective communication between clients and technical staff. Assists with customer and internal training
  • Good understanding of IT and Security technology

Experience For IT Business Process Expert Resume

  • FAI validated for all installations involving SP and flagged as “technical or industrial risk” before GSR (Serial Go)
  • Setup and Maintain a database for known errors, workarounds & recurring issues for effective Problem Management
  • And above related working experience
  • Excellent understanding of the relevant trade lanes
  • Builds strong and lasting relationships with external Sales
  • Desirable to have programming experience
  • Desirable to have experience with AI, Machine Learning
  • Experience of working in a complex matrix organization and multicultural environment

List of Typical Skills For a Process Expert Resume


Skills For Business Process Expert Resume

  • Effective team handling, escalation handling & time management skills
  • Good Communication, organizing and planning skills
  • Strong people management and communication (verbal and written) skills; with the ability to influence peers and management
  • Excellent process standardization and efficiency skills
  • Experience of HR systems and shaping new procedures and exchanging best practice to improve advisors and customer experience
  • Proven experience in providing service to stakeholders and in working with cross-functional teams to achieve successful project outcomes
  • Work Experience: Having 4-6 years of relevant experience of process engineering in large enterprise/telecom networks
  • Proven experience architecting and implementing business, quality, and technical requirements for GxP systems
  • Ensure consistency and traceability between user requirements, functional specifications and testing & validation. Support validation and testing (OQ, PQ, UAT)

Skills For Process Expert AP, Damco FNA Resume

  • Actively role modeling proper skills and behaviors
  • Expert working knowledge of MS Excel, MS Access and Power Point skills
  • Previous work experience in a banking domain or related work experience
  • Highly developed communication and training skills
  • Proven track record of being an effective project team member
  • Have proven working experience with RCA processes and process optimization tools
  • Proven experience in the preparation of process engineering documentation like mass and energy balances, P&ID’s, functional descriptions and so on

Skills For Process Expert, APS Resume

  • Proficient computer skills in MS Outlook, Word, Excel and using multiple computer programs simultaneously
  • Fluent in Spanish and English Communication Skills
  • 2 - Other useful skills
  • Effectively manage to all Johnson & Johnson compliance and quality standards
  • Demonstrate experience of workflow / queues management
  • Effectively liaise with the Global IT function to ensure day to day processes and projects are delivered
  • Proven track record of effective communications, both written and oral
  • Gauging effectiveness of daily/weekly briefings and cascading updates to all on the operations floor by conducting dipstick checks on a regular basis
  • Working experience in an Operations/Back Office environment

Skills For Senior Process Expert Resume

  • Monitoring of operational performance and SLA to ensure effective delivery of performance
  • Experience in identifying risks and implementing solutions for improving processes
  • Good understanding of process risks and controls and risks pertaining to Payroll
  • Experience of handling various Manual / Electronic Payments along with schemes, Channels and policies and supporting a team in same environment
  • Ensure lifecycle consistency and traceability, including user requirements, functional specifications and testing/validation (OQ, PQ, UAT) deliverables
  • Demonstrated capability for complex problem solving, decision making, sound judgment
  • Have basic knowledge of solids/liquids handling, separation, evaporation & drying processes
  • Experience of analysing KPI’s to conduct trend analysis
  • Experience GL Accounting

Skills For Global Business Process Expert Resume

  • Relevant experience & team handling
  • Experience in Handling Letter of credit, Guarantees and collection product
  • Knowledge of HR Operations product procedures and policies and experience in managing contact centre model
  • Knowledge and experience in UK Expat Payroll processing and policies
  • Good understanding of the procedures of own and other departments with whom they have direct contact
  • Good understanding of new technical trends and their impact on communications in a company
  • Experience in high-volume managed care operations (claims, customer service, enrollment and billing)
  • Three out of five domains of experience required: Strategic Sourcing, Operational Procurement, Accounts Payable, Travel & Expenses, Payments

Skills For Process Expert Damco Ops Resume

  • Strong understanding of Commercial business operations
  • Experience in engineering or industrial department
  • Experience working on project teams to deliver with quality, on-time, and within budget
  • Ensure agreed controls and checks are performed on end to end service and document evidence, ensuring any risks identified are addressed
  • Experience with various tax regimes globally (Europe, Asia, and/or Latin America)

Skills For Process Expert, Operations Resume

  • 5 – Desired professional experience
  • Relevant Customer Service experience
  • Strong knowledge in Trade finance domain
  • Overall relevant years of experience
  • Work experience with UK Payroll Operations
  • Experience of various Payments along with schemes, Channels and policies

Skills For Statutory Process Expert Resume

  • Experience in implementation of cloud solutions
  • Microsoft Office (Word, Outlook, Excel) experience required
  • End user experience in Meridium and SAP
  • Agile project management/SDLC experience
  • Legacy purchased care systems experience
  • Strong supporter for changes and ability to think strategically
  • Hands on COB Specialist experience required

Skills For Business Process Expert Group Treasury Resume

  • Related experience (business analysis, process improvement, project coordination),
  • Have in depth process knowledge of solid/liquid filtration processes
  • Experience as a process or process development engineer in the food industry
  • Manage departmental tools produce reports, make necessary edits/revision prior to distribution
  • Intermediate to advanced Visio and MS Access experience
  • Extensive experience in data analytics, life cycle and project management methodologies
  • Experience with Program Management Office Support

Skills For IT Business Process Expert Resume

  • Related experience with disability benefits
  • Experience in high-volume managed care operations (claims, customer service)
  • Helping with setting clear objectives for the team, seeking development opportunities. Providing coaching and guidance
  • Understanding of People Screening, and the end to end UK Onboarding process
  • Manufacturing / Engineering /Quality/ Logistics
  • Listening, negotiation, leadership, decision making
  • Working knowledge of Payments Systems and Procedures
  • Working knowledge of process management frameworks and standards
  • Working knowledge of processes, services and supply chain concepts

List of Typical Responsibilities For a Process Expert Resume


Responsibilities For Business Process Expert Resume

  • 6) Good Excel / Power Point / Word skills
  • Good supervisory skills associated with the guidance and support in the achievement of safety, quality, delivery, cost, and people management
  • Effectively prioritize and execute tasks is a high pressure environment
  • Strong SAP SD skills
  • Experience in SAP, Seibel and SalesForce configuration / maintenance skills,
  • Graduate with general systems knowledge and good communication skills

Responsibilities For Process Expert AP, Damco FNA Resume

  • Build and operate a strong network of stakeholders, subject matter experts and peers in Markets, Businesses and other functions
  • Solid exposure in ensuring manufacturability in multi phase
  • Handle dangerous goods and reefer cargo import shipments as per manuals, guidelines and policies
  • Good knowledge of MS office, viz, Word, Excel, etc
  • Hands on experience SAP
  • Strong regional site support of complex process issues, root cause analyses & improvement actions
  • Any graduate with 3 – 4 years of experience in customer support/Customer Serivce

Responsibilities For Process Expert, APS Resume

  • Build up good relationship with internal & external parties
  • Active to coach new staff or inexperienced colleagues
  • Set up and maintain a database for known errors, workarounds and recurring issues for effective problem management
  • Support effective communication of quality-aligned reports and performance metrics on appropriate websites, via periodic stakeholder updates, etc
  • Assist Cross-Functional Teams (CFTs) to achieve Process Validation (PV) and Part Submission Warrant (PSW)
  • Associates Dregree in Business Administration, Computer Science or 1 year experience in support for digital area
  • Experience with Amazon and the Amazon Vendor portal
  • Experience Q20 Cash process

Responsibilities For Senior Process Expert Resume

  • Experience in sales, finance or customer service environment
  • Demonstrated ability to work independently and in a team oriented, collaborative environment
  • Assists with the maintenance of Prior Authorization turnaround timers under the guidance of compliance expert
  • Relevant Customer Service experience
  • Monitoring performance again KPIs/SLAs and implementing corrective action where necessary and ensure that best practice is used across the team
  • Being the focal point of contact in the team for resolving assigned process, system issues identified
  • Understanding of Dow businesses and DSS capabilities
  • Monitoring of SLA’s within the process area
  • Accountable for identifying, analyzing and resolving/implementing processing issues to prevent re-occurrence, reducing loss to the business

Responsibilities For Global Business Process Expert Resume

  • Manage setting accounting policy and creating accounting procedures related to AP activities
  • Development of current and future PVD manufacturing processes with the objective of developing and implementing new process with new manufacturing equipment
  • Connect entire process flow, including incoming materials through Injection Molding, PVD and Paint. (Clean Room environment)
  • Implement, maintain and improve standards for existing and future OE manufacturing processes/equipment in the areas of
  • Work inline with the Concierge team, providing advice and guidance and ensuring overall SLAs are on track
  • Assist in maintaining the QRG's and training materials
  • Be a go-to person for key users for Order-to-Cash processes includes problem solving and consulting
  • Communicate directly with stakeholders and Program Managers, tracking and responding to assigned requests

Responsibilities For Process Expert Damco Ops Resume

  • Play key role during solution requirements gathering and use case development
  • Serve as the SME for labels and packaging providing escalation level 4 support to regional implementation and end users
  • Collaborate with innovation & engineering teams to ensure alignment of design and manufacturing processes
  • Possess the knowledge and understanding of the VA/VE (Value Analysis/Value Engineering) methodology
  • Assist in the planning and management of the design; testing; and implementation of process improvements
  • Perform daily quality checking of the transactions processed and also new joiners quality checking
  • Assists in identifying and researching workflow problems and system irregularities
  • Challenges and supports direct reports in developing and implementing customer service

Responsibilities For Process Expert, Operations Resume

  • Support launch of AP changes during control period
  • ‘Raising the alarm’ - no surprises
  • Assist customers with their issues keeping close communication with our co-workers locally or
  • Act as the Liaison for Regional AME and ME in the production sites to share best practices and drive global standardization for Finishing processes
  • Lean Expert or Black Belt certified. High practical knowledge in using six sigma tools specifically DFSS
  • SAP IDoc processing (inbound and outbound)

Responsibilities For Statutory Process Expert Resume

  • 5) Ability to develop front line resources in the work being managed
  • 9) Ability to work independently in complex, challenging, stressful environment
  • Active in accomplishing the tasks of other colleagues when they are absent
  • Improve key customer engagement at an operational level by attending meetings both on and off site with suppliers and the field management
  • Define quality benchmarking process for the areas of responsibility and ensure that standards are exceeded and records maintained
  • Capability to analyse and develop process solutions to meet evolving operational demands
  • Design the project plan and define the project resources, in accordance with the foals, timing and budget constraints
  • Monitor process performance and identify improvement opportunities. Facilitate improvement planning and execution as appropriate

Responsibilities For Business Process Expert Group Treasury Resume

  • Provide subject matter expertise regarding annotation guidelines and best practices
  • Serve as Subject Matter Expert for training design, documentation and development
  • Own and maintain process documentation and definitions for label and packaging processes
  • Launch PVD manufacturing process and scale-up to full production capacity at plant location(s)
  • Define equipment, material, and testing specifications for new products
  • Strategic thought leader with an ability to develop new global manufacturing process/capability

Responsibilities For IT Business Process Expert Resume

  • Knowledge of Physical Vapor Deposition manufacturing process & equipment design
  • Thorough knowledge of Six Sigma and Lean Manufacturing principles
  • Initiate change and/or improvement requests based on key user and end user feedback according to change management process
  • Analyze the daily incoming volume to understand merchant behavior and feed the same back to Onshore for merchant education
  • Perform side by side monitoring with all the team members to ensure knowledge is same across the team
  • Assists with maintaining security roles for PA associates
  • Identify opportunities to continuously improve the Process Improvement methodology and tools within a changing environment

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