Platform Operations Resume Sample

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Lupe Bashirian
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Work Experience


Platform Operations Manager
03/2017 - PRESENT
Houston, TX
  • Provide dedicated coverage for large streaming sites (YouTube, DailyMotion, etc.) by leveraging NBCUniversal’s intelligent search system to identify potential unauthorized content
  • Oversee site performance and ensure improvements to KPI’s
  • Meet uptime and performance SLA’s, while Improving operability, maintainability, stability and performance
  • Essential skills, qualifications, and experience
  • Work closely with the agency’s Creative Resource Manager, Director of Operations, Finance Ops Lead, IT Lead, and Project Management Lead
  • Work with account leads, project managers, producers and group/office leads to understand and adapt business process around resource management
  • Liaise with various department heads to understand and manage the process of getting resource scheduling data into the tool, and valuable reporting out of it
Platform Operations Engineer
02/2010 - 02/2017
Chicago, IL
  • Make business process recommendations for resource management, across all disciplines
  • Work with Operations on business process, aimed at maximizing utilization across team resources and around escalation of issues
  • Review overall usage of the resource management tool, and coach others as needed
  • Train new users, and train trainers
  • Hands-on experience in large distributed environment
  • Deployment projects delivered to scope, time, budget and quality in Country
  • Technical capabilities deployed to meet customer requirements in Country
  • Monitoring ~200,000 distributed Linux server network using an internally developed ‘Network management system’. (Akamai has largest content delivery network in the world)
Platform Operations
01/2007 - 10/2009
Phoenix, AZ
  • Constantly monitor, up and downscale performance and availability of the Cloud/SaaS platform to ensure customer demand and satisfaction within the agreed SLAs and stay within ESKO’s defined cost budgets
  • Establish and monitor Key Performance Indicators (KPI’s) for website and application operations
  • Regional eCommerce operations teams – SLAM/Brazil, Europe, Asia
  • CoE Teams including but not limited to – Business Solutions – OMS/Payment, UX, Marketing
  • Business teams at Reebok and adidas NAM, SLAM, Brazil
  • Global and Local brand teams in key markets
  • Global and regional eCommerce functions on all hierarchical levels, e. g. for the implementation of new processes and tools, for demanding work stream results, etc

Education


Southern Virginia University
2002 - 2007
Bachelor's Degree in Computer Science

Professional Skills


  • More than two years’ experience in Linux and networking, preferably in a NOCC environment with excellent problem-solving skills
  • More than four year’s experience in Linux and networking, preferably in a NOC environment with excellent problem solving skills
  • More than 4 years experience in Linux and networking, preferably in a NOC environment with excellent problem solving skills
  • Experience with technical analysis and troubleshooting skills
  • Demonstrated time-management and multi-tasking skills
  • Communicate effectively with all levels of management and key business partners, exhibiting superior communication skills
  • Experience with Linux/UNIX skills

How to write Platform Operations Resume

Platform Operations role is responsible for linux, software, digital, reporting, recruiting, training, technical, troubleshooting, design, retail.
To write great resume for platform operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Platform Operations Resume

The section contact information is important in your platform operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Platform Operations Resume

The section work experience is an essential part of your platform operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous platform operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular platform operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Platform Operations resume experience can include:

  • Develops, monitors and closely manages all program operations including revenue and forecast targets, billing and audits, integration reviews and approvals, support and communications
  • Experience with scripting languages (bash/Perl/Ruby) and automating tasks with Puppet and Redhat Satellite. Experience with custom RPM generation
  • Manage storage volumes and resources effectively
  • Exceptional verbal and written communication, interpersonal skills
  • Experience with operational tools around logging, monitoring and event management highly regarded
  • Excellent Communication (Listening, speaking, transmission of concepts with/without examples, etc)

Education on a Platform Operations Resume

Make sure to make education a priority on your platform operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your platform operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Platform Operations Resume

When listing skills on your platform operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical platform operations skills:

  • Proven, solid decision making processes balancing principles and data along with judgment
  • Experience with scripting or equivalent experience
  • Experience with database administration/ SQL scripting or equivalent experience
  • Experience with project engineering or equivalent experience
  • Experience with implementation and support of large, complex, IP-based networks or equivalent experience
  • Experience with UNIX system administration or equivalent experience

List of Typical Experience For a Platform Operations Resume

1

Experience For Platform Operations Engineer Resume

  • Proven experience working at a managerial level in a busy operations role for a content provider/broadcaster
  • Proven experience of leading teams both direct and matrix
  • Linux or Unix skills
  • Prior experience in file formats, Frame rate conversion, understanding of budgets, resource planning, Stake holder management
  • AWS administration experience including but not limited to OpsWorks, VPC, EC2/ECS, S3, RDS, IAM, ES and EMR services
  • Form strong working relationships with both staff and customer stakeholders
2

Experience For Platform Operations Manager Resume

  • Experience in supporting in-house developed solutions advantageous
  • Capable to work in a team environment and coordinate multiple tasks with conflicting priorities
  • Experience of managing clients and key stakeholders and ability to communicate at all levels
  • Demonstrate ‘big picture’ thinking
  • Good understanding of VOD/OTT platforms and consumer needs
  • Experience of managing a team remotely
  • Continuously partners with Development to drive frontend user experience and backend data improvements
  • Has the ability to build and maintain solid relationships with colleagues at all levels of the organization
3

Experience For Manager Platform Operations Resume

  • Actively partner with IT Service Managers for ticket prioritization & resolution and relay communications to relevant stakeholders
  • Manage, validate, and analyse e-payment performance and improve risk management process
  • Cloud infrastructure experience (AWS/Azure/GCP)
  • Experience with containers and container orchestration platforms such as Docker, Swarm, Kubernetes and RedHat OpenShift
  • Security experience or certifications particularly around cloud platforms highly desired
  • Ystems Administration experience with Redhat Enterprise Linux / Centos 5/6/7 managed through a Satellite infrastructure
  • ECommerce relevant experience over 5+ years
  • Experience with large-scale content distributed systems
4

Experience For IoT Platform Operations Manager Resume

  • Demonstrate ownership of end to end workflows and coordination of multiple resources
  • Experience with Oracle’s Exadata platform
  • Experience working in a technical environment as system analyst, system admin, support engineer and/or DevOps
  • Monitoring and improving the health of our DSP’s integrations
  • Supporting the registration, claims, complaints, and disputes for intellectual property right holders
  • Patching and upgrades of Redhat Linux OS and server firmware
  • Troubleshooting and Issue Resolution of OS and network stack incidents
5

Experience For Senior Manager, Platform Operations Resume

  • Analysis, tracking and monitoring of technical issues including regular reporting and escalation where required
  • Install, configure, and maintain servers running various operating systems, including Windows Server and Linux
  • Platform and Infrastructure system monitoring utilising a variety of modern tools including event and log managers
  • Set up and continue to improve monitoring/alerting matrices for all supported platforms
  • Proactively review key operating matrices and status to ensure all systems are running under recommended operational conditions
  • Support and Maintain flexible and automated cloud infrastructure platforms using Infrastructure as code principles and tooling
  • Facilitates manual billing processes related to the API Program and appropriately updates reports
6

Experience For Integrated Compute Platform Operations Engineer Resume

  • Documents all processes related to billing, data sources, escalations, developer categories, approvals, and other key functions related to operating the program
  • Promotes and drives process improvements that allow for scale; diligently works to minimize and eliminate process exceptions as appropriate, while maintaining a high level of customer focus
  • Ensure all systems are compliant with security patching in accordance with company policy
  • Lead design and implementation projects for monitoring and event management systems
  • Produce business-relevant reporting about the quality/performance of the platform
  • Recruit, hire, train, evaluate and develop staff in all areas of responsibility as well as managing staff performance both negative and positive
7

Experience For Director, IT Platform Operations Resume

  • Web applications and application routing
  • Monitor 200,000 distributed Linux server network using an internally developed network management system
  • Identify, troubleshoot and resolve both server and client issues by analyzing logs from all digital infrastructure components
  • Assist in continuous improvement of operational processes for better utilization of underlying cloud resources
  • Use a variety of open source technologies and integrating them with cloud services
  • Create and maintain up to date infrastructure documentation including systems, networks, databases, and their interactions
8

Experience For VP, Platform Operations Resume

  • Business process operations, depending on level considered for
  • Business KPI Definition and Monitoring
  • Assist in defining and drive business logic configurations across various platforms - commerce cloud, product information master etc
  • Manage various tasks supporting operationally focused projects or enhancement requests with our local & global teams
  • Join a team of motivated and enthusiastic engineers to providing cloud infrastructure support to various customers in a broad range of industries
  • Create and maintain documentation regarding alert and procedure standards and processes
  • In IP network design and ethernet technologies, including security and DDoS mitigation
9

Experience For Platform Operations Engineer Associate Resume

  • Expertise in technical analysis and troubleshooting
  • An aptitude for improving system and workflow processes
  • Knowledge of current and upcoming industry technologies, practices and products
  • Can do/Proactive in improving the environments around them
  • Develop tools to automate repetitive tasks and monitoring
  • Partners with cross-departmental stakeholders on special projects related to the operations of Platform Programs
  • Design and administer multi-domain Active Directory environments
10

Experience For Senior Platform Operations Engineer Resume

  • Monitor system status, activity, performance metrics and capacity
  • Participate in weekly on call rotation
  • Maintain current system patches and updates for OS and anti-virus signatures
  • Define, document, and perform system maintenance and diagnostic procedures
  • Assist in creation and deployment of disaster recovery and business continuity plans
  • Perform routine backup and recovery procedures
  • Maintain up-to-date records of all system assets and licenses
  • Monitor and maintain Cloud Solutions-specific package deployments

List of Typical Skills For a Platform Operations Resume

1

Skills For Platform Operations Engineer Resume

  • Eager to learn new technologies, tools and techniques alongside applying their existing skills and judgement
  • Strong experience with order management system and risk & payment management tools (esp. Adyen / Cybersource)
  • Experience of working with B2B marketing managers, managing agencies and setting up working models, frameworks & training documentation
  • Previous experience working in a processing and authorising (quality checking) role
  • Hands on experience of using marketing automation platforms to set up and execute B2B marketing activities
  • Working experience in a leading role in an online consumer-facing high-transaction environment
  • Experience administering UNIX-based operating systems over a TCP/IP network
  • Experience working in a major eCommerce or digital marketing organization
  • Experience working on site optimization, enhancement or merchandising
2

Skills For Platform Operations Manager Resume

  • Experience managing e-commerce and affiliate marketing at an online publication
  • Pragmatic approach to balancing different work priorities such as incidents, requests and troubleshooting
  • Experience working with the Demandware Business Manager
  • Experience supporting enterprise architectures and multi-tiered applications, web architectures and websites
  • Experience with messaging solutions and products (eg IBM MQ, Active MQ, Rabbit MQ etc)
  • Experience with Nagios/Openview/Check_MK monitoring products
  • One year experience in a NOC handling maintenance prep, connectivity issues, high volume alerts
  • Experience managing a diverse group of System Engineers (SAN, VM, Backup) and System Administrators (Windows, Unix/Linux)
  • IT troubleshooting experience
3

Skills For Manager Platform Operations Resume

  • Strong understanding of Search Engine Optimization
  • Extensive experience with data analysis, using tools like Excel and Google sheets
  • Experience building data visualizations with tools like Tableau, an asset
  • Program management experience driving technology programs with aggressive schedules and cross-functional coordination
  • Python programming experience; able to read and write advanced scripts that automate big data pipeline jobs
  • Experience troubleshooting Linux systems and Bash scripts
  • Manage a solid understanding of sales & service operations and CRM platform technology
  • Experience working with D2C/OTT products would be beneficial
  • Experience with automation and configuration management using Chef and Ansible
4

Skills For IoT Platform Operations Manager Resume

  • Experience in managing PostgreSQL, MySQL, MS SQL and NoSQL clusters
  • Experience with git/svn and CI/CD environments
  • Experience with SSSD/Kerberos/Centrify or similar access control tools
  • Experience with VMWare virtualisation and Netapp storage appliances
  • Experience with UNIX system administration
5

Skills For Senior Manager, Platform Operations Resume

  • Production experience with Mesosphere
  • Operate production services with defined SLAs
  • Project management experience is preferrable
  • Liaising with regional programming, scheduling and sales teams to support new and ongoing services
  • Working knowledge of modern system operating tools for monitoring and centralized logging
6

Skills For Integrated Compute Platform Operations Engineer Resume

  • Working knowledge for securing data and ensuring operating redundancy in cloud environment
  • Monitoring, managing and maintaining Akamai’s deployed network
  • Troubleshooting production problems at depth, and participating in an iterative improvement process focused on improving platform reliability
  • Working closely with Technical Lead in onboarding new VOD/OTT platforms. Ensuring platforms are successfully managed into BAU
  • Working knowledge of advanced message queuing and extensible messaging and presence protocols
  • Conducting analysis, reporting on performance, and identifying trends
  • Conducting product training and communicating changes to stakeholders
  • Developing and executing operational policies and processes for business security operations and dispute management
  • Handling escalations and conducting investigations for incidents
7

Skills For Director, IT Platform Operations Resume

  • Working knowledge of long term care maintenance, regulatory and risk management environments
  • Monitoring Akamai’s deployed network
  • Being familiar with nearly all the technology stacks within the Akamai Public Sector platforms that affect end-to-end system performance
  • Providing visibility on the status of our fault detection and mitigation practices through design and implementation of performance measurement systems
  • Understanding of best practice and data center operations in an always-up, always-available setup
8

Skills For VP, Platform Operations Resume

  • Executing communications and stakeholder engagement with C-level leadership across ventures and with regional teams
  • Serve in a consulting capacity to assist teams in designing and implementing alerts
  • Participate in architecture, capacity planning, budgeting, and forecasting activities
  • B2B marketing implementation/operations on marketing automation platforms
  • Configure and maintain DNS, SMB sharing, DFS, NFS, DHCP, printing, web, and FTP/SFTP
  • Incident Manager for responding to any outage/impairment affecting the platform infrastructure
  • Prep buildings and users for customer rollouts documenting progress in project tracking tool
9

Skills For Platform Operations Engineer Associate Resume

  • Create webinar links, update live training materials and track compliance on the training program
  • Activate programs, invoicing and set up subscription based reporting in Access tool
  • Answer customer support calls/emails and track customer requests using corporate ticketing software
  • Participate in designing and implementing of mechanisms for redundancy, failover, and disaster recovery
  • Collaborate with NOC, DevOps, and Engineering teams to harden, streamline, and document operating processes
10

Skills For Senior Platform Operations Engineer Resume

  • Oversight and execution of product and seller risk screening processes while ensuring support of established service levels
  • Actively participate in providing input into global operations best practice definition, communication, monitoring strategy etc
  • Assist in defining business KPI's and SLA's - e.g website checkout shipping options, legal preferences and monitor these KPI’s
  • Problem solving in a fast paced environment
  • SQL and developing complex queries to extract data from multiple data sources
  • Possess a sound understanding of Acxiom functional and business objectives
  • Complete coding tasks to build tools, APIs, and application integrations

List of Typical Responsibilities For a Platform Operations Resume

1

Responsibilities For Platform Operations Engineer Resume

  • Respond to alerts in timely fashion as per the pre-defined priority levels and SLAs
  • Analyse tools usage and performance, using these insights to report on and improve product performance
  • Troubleshoot and escalate issues as necessary, championing them through to completion
  • Install, configure, maintain and monitor massive storage environments ( iSCSI SAN, NAS, Fibre Channel, )
  • Support infrastructure within a DevOps framework
  • Lead team that maintains Unix, Linux, Windows, storage and virtualization platforms
  • Design and implement projects for compliance or continuous improvement to include scheduling and performing maintenance, personnel management, infrastructure patches/fixes, customer notification and change management process development and adherence
  • Lead continuous improvement efforts in the infrastructure domain
2

Responsibilities For Platform Operations Manager Resume

  • Work in conjunction with internal business units to coordinate all customer requests and problem reports to closure
  • Develop and roll out IT processes and methodology
  • Work with internal customers and other IT members to create and support both external and internal customer-focused SLA's
  • Design and maintain Disaster Recovery plans
  • Manages a team of 12-15
  • Ensure content workflows are fit for purpose. Be across new technologies, to assist with driving new ways of working, including opportunities for automation. Championing and onboarding new workflows, regularly reviewing to ensure they are fit for purpose as well as documenting and communicating operational models across the business
  • Operational lead for launching new services including OTT, SVOD, linear services and pop ups. Liaising with key stake holders across the business for handover from commercial to operational delivery. Coordinating with service providers and end platforms for delivery of A/V, subtitles, dubbing and metadata to agreed timelines
3

Responsibilities For Manager Platform Operations Resume

  • Work with our service providers to ensure operational excellence, ensuring SLA’s are tracked and met, new business requests are understood and implemented in line with Turner requirements. Negotiate and agree service levels and rate cards
  • Line management including conducting performance reviews, goal setting and providing guidance on personal development. Responsible for creating and maintaining a high performing & motivated team with clear KPIs. Ensure all team skills are kept up to required levels. Oversee and review training plans for department. Coach & mentor staff
  • To support and ensure the availability of the IG Trading Platform: -Linux Infrastructure
  • General Redhat Linux system administration and networking
  • Configurations management using puppet and version control
  • Systems monitoring and availability
  • Web-site infrastructure, content delivery and security
4

Responsibilities For IoT Platform Operations Manager Resume

  • Understand and analyze the root cause of alerts; solve them
  • Escalate complex issues when necessary
  • Work closely with Network partners to resolve non-hardware related problems
  • Detail-oriented and organized; ability to thrive in a fast-paced organization
  • Manage all Digital Infrastructure related backend systems/services currently residing on AWS Cloud including users access, network connectivity, Linux/Windows systems, databases, and applications management
  • Deploy updates and patches to servers as well as connected client systems in off-hours maintenance windows
5

Responsibilities For Senior Manager, Platform Operations Resume

  • Develop tools and scripts to automate routine tasks
  • Work closely with Head of Digital Infrastructure to improve operability, supportability, usability, and visibility of the digital infrastructure
  • Direct working experience in operating production digital infrastructure with strong scripting and system administration skills for both Linux and Windows operating systems
  • Evaluate system and application logs, error messages, stack traces to quickly identify and solve production problems
  • Adhere to established operations procedures and policies
6

Responsibilities For Integrated Compute Platform Operations Engineer Resume

  • Create clear steps by steps knowledge base documents for NOC to follow and resolve known issues
  • Participate in 24x7 on call rotations
  • Develops commerce strategies for ZDTC portfolio brands
  • Being the in-venture (country) subject matter expert for seller and product-related business risks, with emphasis on counterfeit, scam products, and prohibited and controlled goods
  • Working closely with other functions such as Customer Care (Customer Support, Partner Support, Business Process Outsourcing), e-Commerce Platform (Platform Health, Seller Services, etc.), Commercial (brands), Logistics, Security and Business Security teams, and others to identify and assess risks
  • Experience in an Operational and Technical Support environment
  • Experience with Akamai Content Delivery Technologies
7

Responsibilities For Director, IT Platform Operations Resume

  • Experience with Splunk Enterprise analytics platform
  • Act as first level of escalation for local market business functions
  • Ensure the success of the eCommerce Platform operations strategy through constant monitoring of the operational KPI’s (conversion, checkout drop-off, transaction fees and order processing)
  • Manage ecommerce data across all the different platforms (inventory, shipping costs etc.) - manage the accuracy, timeliness and consistency of the data as per business requirements
  • Become subject matter expert on the platform capabilities
  • Provide creative solutions to push the envelope of the platform capabilities
  • Educate the internal eCommerce Stakeholders as well as other teams in the market (supply chain, retail, Brand etc.) on the platform capabilities
  • Manage the eCommerce Operations Team. Responsibilities include - hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and discipling employees, addressing complaints and resolving problems
  • Manage relationships with external vendors and account managers
8

Responsibilities For VP, Platform Operations Resume

  • Manage site and platform performance KPIs and incidents resolution
  • Responsible for TP vendor KPI management, review and payment
  • Accountable for sales reconciliation and investigation
  • Manage operation contract negotiation with TP and platform
  • EC-CS refund case review
9

Responsibilities For Platform Operations Engineer Associate Resume

  • Drive key operation process optimization
  • Number of Personnel Managed: none
  • Cost Center/ Budget/ Revenue Responsibility: no
  • Troubleshoot and resolve complex technical issues in area of specialty
  • Identify and implement process and efficiency improvements in area of specialty
  • Improve tools, alerts, documentations, and procedures in area of specialty
  • Maintain positive relationship across teams
  • Teach and mentor peers
  • Protect and improve reliability and availability of the environments we support
10

Responsibilities For Senior Platform Operations Engineer Resume

  • Help drive technical improvements to our customer’s platforms and environments
  • Protect your customer’s solutions including availability and service level compliance across a portfolio of accounts across multiple industries and geographies
  • Automation of system deployments and configuration management
  • Technical analysis and problem investigation in relation to software platforms at the Container Virtualisation, Host OS and Cloud Infrastructure layers
  • Platform and Infrastructure configuration for both the implementation of changes and resolution of problems as required
  • Familiarity with ITSM tools such as Jira, ServiceNow, and Remedy
  • Demonstrate knowledge and understanding of common and repetitive business stakeholder process issues and trends and develop associated procedural improvement or optimization outcomes leveraging system functionalities. Support the development of technology solutions as applicable
  • Manage or support multiple program deliverables; collaborate and plan with business, technology and vendor partner on the implementation of new or optimized platform capabilities
  • Comprehend, leverage and support the following core platform features

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