PBX Operator Resume Sample
Lavinia Huels
763 Eva Bypass,
San Francisco,
CA
+1 (555) 662 9611
Work Experience
PBX Operator
03/2017
-
PRESENT
Dallas, TX
- Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions
- Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests
- Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time to guest
- Page guests and patrons using the public address system in a courteous and clear manner
- Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc
- Briefly answer basic inquiries, time, extension numbers, outlet hours, etc
- Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details
- Remain calm and polite especially during emergency situations and/or heavy hotel activity. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment
PBX Operator / Rooms Controller
08/2010
-
12/2016
New York, NY
- Place outside calls and answer the switchboard in accordance with agreed departmental standards
- Telephone guests in accordance with their wake-up call requests, to prescribe standards, and to inform security of the guest does not answer their call
- Provide inland and international calls for guests as required and to administer and charge these as per procedure
- Manage and allocate guest requests
- Enter guest requests into guest tracking system, maintain guest profiles for Global Card tracking
- Input and keep updated guest messages within PMS
- Ensure that guest names are used wherever possible
Seasonal PBX Operator
04/2005
-
07/2010
Los Angeles, CA
- Ensure use of your own name wherever possible
- Correctly take and place room service orders, ensuring that the order is repeated back to the guest as per the procedure
- Undertake and complete any special projects or related tasks as and when required by the Front Office Manager/Asst Front Office Manager
- Undertake any reasonable request made by a member of management
- Complete the required handover with the incoming shift
- Keep updated and use all information/function boards accordingly
- Record all equipment faults in the logbook and report to supervisor
Education
Indiana Wesleyan University - Kokomo Campus
1999 - 2004
School's Degree in Computer
Professional Skills
- Equipment/Machine Skills: Multiple line phone or switchboard skills. Basic computer skills. Experience with Word & Excel would be helpful
- Demonstrated ability to be courteous and helpful, as well as demonstrated excellent customer service skills
- Demonstrated excellent customer service skills to include being courteous and helpful
- Strong interpersonal skills and ability to communicate effectively with the public, physicians, ancillary departments and other staff members
- Demonstrates strong telephone communication skills and etiquette
- Experienced with excellent phone skills, ability to multitask, problem solve and have a passion for service
- Demonstrates skills and ability to operate department equipment, and performs operational tasks, including Pager exchanges
How to write PBX Operator Resume
PBX Operator role is responsible for basic, computer, customer, telephone, typing, general, interpersonal, microsoft, education, training.
To write great resume for pbx operator job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For PBX Operator Resume
The section contact information is important in your pbx operator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your PBX Operator Resume
The section work experience is an essential part of your pbx operator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous pbx operator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular pbx operator position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative PBX Operator resume experience can include:
- Basic reading, spelling, math, typing skills, with computer data entry experience desirable
- Excellent organizational and problem-solving skills are required
- Operate the console efficiently and effectively
- Clear, effective English written and verbal skills, with a second language helpful
- Strong communication skills – Required
- Collaborates with all levels of personnel and physicians to utilize effective customer service skills to provide assistance and handle problem situations
Education on a PBX Operator Resume
Make sure to make education a priority on your pbx operator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your pbx operator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in PBX Operator Resume
When listing skills on your pbx operator resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical pbx operator skills:
- Basic reading, spelling, math and typing skills with computer data entry experience desirable
- Strong customer service skills and ability to multi-task while working in a complex and stressful environment
- Good organizational skills and basic computer knowledge
- Operate telephone switchboard; basic computer skills required
- Excellent customer service skills, demonstrating friendliness, empathy, compassion, and courtesy
- Proven customer service skills in working with public and in emergency situations
List of Typical Experience For a PBX Operator Resume
1
Experience For Front Desk Agent / PBX Operator Resume
- Excellent telephone and communication skills, pleasing voice, clear diction, light typing and filing helpful
- Excellent customer services skills; aptitudes in verbal and written communication
- Keyboarding skills 40 wpm
- Productivity - Possess organizational skills, including the following
- Detail oriented. Able to multi-task effectively to accomplish various tasks throughout the day while staying connected to the guests' needs at all times
- Demonstrates the ability to organize daily tasks and maintain priorities to fulfill department need while streamlining patient flow.
- Daily demonstrates good personal health and hygiene, while adhering to hospital dress code and policy
- Communicate effectively in English and Spanish language
2
Experience For PBX Operator / Rooms Controller Resume
- Apply knowledge of the property to effectively assist callers and answer questions
- General computer skills and ability to conduct online searches required
- Uses computer skills to look up patient information as needed
- Demonstrating skill and proficiency when executing overhead announcements
- Demonstrates a teachable, positive, can‑do attitude by adapting to change, viewing problems as a challenge and not an obstacle, and developing solutions
- Responds to Code Phone which takes priority over any calls excepts the fire alarm, making sure that appropriate personnel are notified
- Demonstrate the ability to provide general information using available resources.
- PBX Operator, communications, or customer service experience in a healthcare setting
- Experience in dealing with multiple demands simultaneously
3
Experience For PBX Operator / Gift Shop Attendant Resume
- Sufficient previous switchboard experience, preferably in hospital or similar setting
- Previous high volume telephone experience
- Operate fax and copy machines
- Warm, personable and energetic demeanor, display an excellent phone manner
- Experience with Word & Excel would be helpful
- Ensure cleanliness and a pleasant atmosphere of Guest Experience desk, back office, and lobby areas at all times
- Excellent verbal communiction
- Operate multi-position console and other communication systems in order to route callers to appropriate personnel
- Operate and explain TDD operation for guests as necessary
4
Experience For Switchboard / PBX Operator Resume
- Operates a console and all peripheral equipment
- Operates the beeper system
- Operates the TDD machine
- Answers, directs, prioritizes and refers telephone calls and messages,
- Displays excellent telephone manners and handles all calls in an expeditious manner
- Demonstrates sound judgment in the ability to organize workflow
5
Experience For Seasonal PBX Operator Resume
- Hospital or large business switchboard experience
- HS Graduate or GED equivalent - 6 months previous customer service experience required
- Previous hotel front desk clerk experience
- Experience in customer service situations
- Previous customer service experience perfered
- Previous hospital or medical office experience in a registration function as typically acquired in approximately one year is required
6
Experience For PBX Operator / Reservations Agent Resume
- PBX or telephone console experience as typically acquired in approximately one year is required
- Experience in a healthcare environment
- PBX or switchboard experience
- At least 6 months of customer service experience required
- Use a multi-line telephone required, previous PBX experience is desirable
- One year of switchboard experience
- Previous switchboard and hospital registration experience required
- Call Center or Switchboard experience
- Previous PBX or multi-line experience
7
Experience For Mail Clerk / PBX Operator Resume
- Two years of job related experience
- Operate PBX, computer and office equipment
- Previous call center experience is helpful
- One to three years experience as a switchboard operator
- Some experience with multi-position console is helpful
- Previous PBX and/or hospital experience helpful, but not required
8
Experience For Pbx Operator, Communications Resume
- Operate a Meridian Console and associated equipment
- Operate a computer terminal keyboard
- Operate a computerized switchboard console
- Able to operate a computerized switchboard console
- Previous experience with use of a console or multi-line phone
- Assisting with questions on reservations; knowledge of ongoing packages and promotions
9
Experience For PBX Operator / Telecommunications Resume
- Implementing emergency procedures accurately and efficiently, documenting on an incident report all events that do not comply with the proper procedure.
- Alphabetizing incoming transcription reports in a timely and confidential manner.
- Processing all medical records for physicians and delivering reports to physician offices in a confidential manner.
- Standing and sitting for extended periods of time
- Mediating between and understanding of different outlets on property (restaurants, Spa, Golf)
- Preparing paperwork for morning Stand-Up meetings
10
Experience For Japanese Speaking PBX Operator Resume
- Projecting a positive and helpful demeanor while working with patients, visitors, physicians and staff
- Maintaining a courteous and professional manner when answering calls
- Working knowledge of paging, PBX or related telecommunications functions
- Working knowledge of Microsoft Office products, including Outlook, Word, and Excel
- Obtaining the necessary information and transfer of calls to correct individual extension
- Passing along of information to associates and guests
- Leading emergency and evacuation situations
List of Typical Skills For a PBX Operator Resume
1
Skills For Front Desk Agent / PBX Operator Resume
- Communicate effectively; Ability to work independently; Basic computer skills
- Pleasant attitude and excellent phone demeanor, exceptional communication skills and work well under pressure
- Multi-task, prioritizaton, and organization skills
- Possesses good verbal communication skills
- Effective written, verbal communication, and interpersonal skills
- Working knowledge of basic computer skills including knowledge of function keys, using a mouse, basic navigation and Microsoft Outlook necessary
- At least 6 months of multi-line phone experience in a hotel, previous key boarding experience
- Demonstrates the ability to organize daily tasks and maintain priorities to fulfill department need while streamlining patient flow
2
Skills For PBX Operator / Rooms Controller Resume
- Manages time and supplies effectively
- Demonstrated excellent telephone etiquette
- Demonstrated ability to multi-task, prioritize, and stay organized
- Basic computer skills required such as Windows based programs and Microsoft
- Current two (2) years of experience in a hospital or at least 3 years of experience in a high-contact customer service position
3
Skills For PBX Operator / Gift Shop Attendant Resume
- Page overhead and make important announcements clearly and effectively
- Experience: At last one year experience operating a switchboard or as a receptionist with multiple line phone responsibility
- Prior switchboard operator experience in healthcare setting
- Clerical skills, such as typing and telephone are required
- Three (3) months related experience and/or training, or equivalent combination of education and experience
- One year of experience in a hospital or medical office setting or 3 years of experience in a high-contact customer service position
- Converse effectively and to understand orders given under emergency conditions required
- Handle and effectively communicate with all levels of customers
4
Skills For Switchboard / PBX Operator Resume
- Communication skills are necessary to communicate with patients, physicians, staff, public, and administration
- Previous high volume telephone experience. 1-3 years previous customer service experience
- 6 months multi-line phone experience in a hotel, previous key boarding experience
- Communicates effectively with all business contacts
- Multiple line phone or switchboard skills
- Effectively utilize the phone, push to talk radios and alarm systems in the Ideal Service area
- Accurately and effectively plan, organize, and control assigned tasks and responsibilities, leading to high productivity, quality, and responsiveness
5
Skills For Seasonal PBX Operator Resume
- Effectively utilize all software programs to monitor, log and follow up on calls, emergencies and guest requests
- Understands switchboard procedures and demonstrates ability to operate system with minimal complaints
- Effectively utilize the phone, push to talk radios and alarm systems in the Ideal Services area
- Speak effectively on the phone and before groups of customers or employees of organization
- Excellent working knowledge of computer email programs and spreadsheets and word processing/reporting programs
6
Skills For PBX Operator / Reservations Agent Resume
- Excellent working knowledge of computer email programs, spreadsheets, word processing, and reporting programs
- Zero (0) to one (1) year of experience in call processing, dispatching, paging, and customer service
- Basic reading, spelling, math, typing, and computer data entry experience desirable
- At least 1 year of experience performing a similar role (dispatch, answering service, switchboard operation)
- Maintains an excellent working knowledge of the PBX telephone system, AMCOM, and all paging protocols and proprietary software programs
- Utilize effective and professional radio and paging etiquette according to Omni Standards
- Demonstrates punctuality in arriving to work and promptly reporting to assigned area
7
Skills For Mail Clerk / PBX Operator Resume
- One year of experience answering and processing calls through automated phone system
- Good working knowledge of Microsoft office (Word & Excel)
- Experience dealing with multiple demands simultaneously
- Three to six months related experience and/or training in PBX operations
- One and a half years experience with computers, and navigating programs required
- Experience handling customer inquiries either face to face or via telephone
- 12 months Call Center or customer service experience, preferably in a health care setting
- Performs all assignments while providing good customer service to all callers
- At least one year experience operating a switchboard or as a receptionist with multiple line phone responsibility
8
Skills For Pbx Operator, Communications Resume
- To confidently operate Switchboard consoles, paging system and associated computer equipment in accordance with departmental procedures
- Demonstrates teamwork by providing positive feedback and encouragement to coworkers
- PBX Operator experience in hotel or hospital setting
- Light typing and general office experience helpful
- Utilizes effective listening techniques
- Six months PBX Operator experience
9
Skills For PBX Operator / Telecommunications Resume
- Experience with the Opera PMS system
- Experience in the 5-star market
- Entry Rate: $11.49 + depending on experience
- Demonstrated ability to work well under pressure, and work both independently and as part of a team
- Entry Rate: $11.16 (amount increases based on experience)
- Knowledge or experience with IDX or Cerner computer applications
- Good telephone etiquette and ability to be efficient and professional even with frequent interruptions
10
Skills For Japanese Speaking PBX Operator Resume
- Call center or customer service experience, hospital or non-hospital is desirable
- One year current experience as a telephone operator
- Experience in a Customer Service related environment
- Adapt quickly to many functional environments, work independently and as a team member, and effective oral and written communication is required
- One and a half years experience with the main/primary job function as a PBX Telephone Operator or Call Center Representative required
List of Typical Responsibilities For a PBX Operator Resume
1
Responsibilities For Front Desk Agent / PBX Operator Resume
- Triages calls according to priority and urgency, transferring, paging and dialing calls as necessary
- 1-year switchboard experience as PBX or switchboard operator
- Demonstrates thorough knowledge of grammar, punctuation and composition in the preparation of correspondence and reports
- Operates the public address system consistent with established Hospital policies and procedures
- Hotel experience prefered
- Demonstrate willingness & ability to float to areas within their scope of practice as necessary; perform tasks for other departments
2
Responsibilities For PBX Operator / Rooms Controller Resume
- Licenses & Certifications: Valid Driver’s License ideal to drive Company vehicle
- Previous PBX experience is desirable
- Alphabetizing incoming transcription reports in a timely and confidential manner
- Processing all medical records for physicians and delivering reports to physician offices in a confidential manner
- Correcting incorrect transfers
3
Responsibilities For PBX Operator / Gift Shop Attendant Resume
- Read all departmental training material, including memos, yellow, and newsletters & responsible for knowing and understanding all material
- Develops and maintains knowledge and understanding of information technology, including operating systems, telecommunications, and networking
- Successfully handle incoming and outgoing calls promptly with a pleasant tone of voice, using names when possible, and routing calls to proper extensions
- Pages over the central paging system as requested according to hospital policy including announcing all codes
- Assist with maintaining the PBX Operator office equipment (e.g. changing paper, toner cartridges, clearing paper jams, etc)
- Change easily and frequently from one activity to another such as from typing to searching in a directory, to using a telephone
4
Responsibilities For Switchboard / PBX Operator Resume
- Operating a digital switchboard, responding to incoming calls
- Fluent in speaking, reading and writing English – Required
- Promptly answers all incoming calls and assists in placing out-going calls.
- Use of keyboard, phones, bending, lifting
- Use of keyboard, phones, bending, lifting, etc
5
Responsibilities For Seasonal PBX Operator Resume
- Pages individuals over the hospital’s central paging system according to designated policies
- Contributes to the cohesiveness of the department by identifying problems, participating in their resolution
- Answers incoming calls and assists callers by transferring calls to appropriate areas
- Handles all incoming and outgoing calls in a courteous and efficient manner as outlined by Gold Strike Casino Resort Company and departmental standards
- Responds to all pages within 1-2 minutes, following established paging guidelines
- Notifies Manager of all potential scheduling conflicts and staffing issues
- Maintains filing and record keeping system to allow for easy retrieval of information
- Projects a pleasant and friendly tone of voice using precise enunciation and clarity in speaking
- Organize, sort and direct incoming mail for the department and handling telephone calls, faxes, e-mails etc. at any given time
6
Responsibilities For PBX Operator / Reservations Agent Resume
- Functions in a calm manner during emergency and crisis situations while implementing appropriate hospital procedures
- Ensure efficient processing of incoming calls to maintain high customer satisfaction levels and a positive company image
- Page security and engineering during an emergency
- Answer incoming and outgoing calls timely and accurately
- Contributes to the cohesiveness of the department by identifying problems, participating in their resolution.
- Provides the appropriate overhead paging and utilization of the Inforad paging software to page with internal pagers
7
Responsibilities For Mail Clerk / PBX Operator Resume
- Ensure all pending arrival information is accurate (i.e. check rates and prepare upcoming arrival packets with necessary materials and information.)
- Complete special projects; stocking, listing items to be ordered, and daily bucket checks
- Handles calls, staff and guests during an emergency situation
- Engage and interact with guests professionally, presenting a friendly tone and a willingness to serve with an emphasis on anticipatory service
- Maintains and updated telephone directory to facilitate the efficient routing of calls
- Responds to all emergency calls, codes, and alarms, following through with appropriate notification
- Reports malfunctioning equipment to repair service
8
Responsibilities For Pbx Operator, Communications Resume
- Ensures that all emergency equipment is functioning
- Assist all inbound as well as outbound calls; assists with paging of physicians
- Assist international calling for departments within the hospital
- Uses radio communication dispatch system for contacting security and emergency personnel
- Assist with keeping the PBX Operator office organized
- If needed, assist with mail sorting
- Assist Plant Operations and/or Information Systems in testing systems in the PBX Operator office
9
Responsibilities For PBX Operator / Telecommunications Resume
- Takes direction and making decisions as necessary
- PBX operators answer incoming calls and route them to the appropriate destination
- Take all guest wake up requests and log them. Ensure wake up calls are performed in a timely manner, following proper procedures
- Responsible for communications during fire safety and has an in-depth knowledge of all fire procedures
- Perform high phone volume processing in an accurate and rapid manner
- Provide messaging for medical staff and departments as directed
10
Responsibilities For Japanese Speaking PBX Operator Resume
- Responds to all in-coming calls within 4-6 rings
- Weekly assists in maintaining the cleanliness of work areas
- Adheres to PTO policies and takes corrective action to prevent recurring absence
- Briefly answer basic inquiries regarding current time, extension numbers, outlet hours, etc
- To project the image of "nothing is too much trouble" to all telephone callers
- Proficient in the utilization of appropriate office equipment, including the computer systems and programs. Utilizes equipment and supplies efficiently
- Participates in relevant in-service programs and other self-directed learning activities that promote growth in position responsibilities
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