Patient Care Manager Resume Sample

4.9
12 votes

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Nels Kuphal
768 Nicolas Canyon,  New York, NY
+1 (555) 741 5695

Work Experience


Patient Care Manager
05/2018 - PRESENT
Los Angeles, CA
  • Develops budget recommendations and monitors budget activities
  • Manages operations of department and ensures standards of quality and service are provided in accordance with organizational goals and priorities
  • Collaborate with director to have clinical practice oversight of RN, OT, OA, MA staff
  • Collaborate with leadership, revenue cycle resources and SME group to support PSR and surgery scheduling staff in accountable work flows
  • Collaboration with dyad group, physician and optometrist staff to ensure quality outcomes
  • Promote safe, high quality care processes
  • Collaboration with regulatory, compliance, and infection prevention staff to ensure compliant operations
  • Communicate with leadership and staff to support work place engagement
Assistant Patient Care Manager
10/2011 - 12/2017
Detroit, MI
  • Model and support staff delivery of best practice customer service
  • Leads day-to-day operations and upholds clinical practice standards of the department(s)
  • Responsible for continuous quality improvement, patient satisfaction, budgeting, customer and staff feedback, training and development
  • Completes performance reviews and utilizes performance improvement procedures as appropriate
  • Implements clinical practice protocols, policies, and procedures necessary for optimal operations
  • Recruits, interviews, hires, and manages personnel in conjunction with Human Resources
  • Implements policies, procedures, rules, regulations, and recommended practices and ensures that clinical practice standards are met
  • Enhances job knowledge by remaining current in trends in the health care industry and specialty areas
Assistant Patient Care Manager Cvicu Nights
09/2005 - 06/2011
New York, NY
  • Works closely with appropriate medical staff leadership and members in the development and attainment of departmental goals
  • Serves as resource to staff
  • Organizes monthly committee/staff meetings as appropriate
  • Performance Improvement: Assumes responsibility for accessing and utilizing appropriate date in order to monitor unit operations. Accountable for achieving patient and staff satisfaction targets for the organization and unit of responsibility. Develops, implements and evaluates process improvement projects/process in order to continually monitor and improve patient care
  • In collaboration with each department’s management, responsible for site management and operations for all services in the Piper Breast Center, Virgina Piper Cancer Clinic, and Radiation Oncology
  • Accountability for nursing, staffing office and respiratory care practice including all respiratory care staff, float pool/resource nurse, administrative nursing supervisors, and staffing coordinator
  • Maintains a valid driver’s license and insurance as applicable to the position
  • Analyzes and responds accordingly to unit specific performance, outcome and
  • Current and Valid Florida Registered Nurse License

Education


Indiana Wesleyan University - Kokomo Campus
2001 - 2005
Bachelor's Degree in Nursing

Professional Skills


  • Demonstrates excellent observation, verbal and written communication skills, problem solving skills, basic math skills, nursing skills per competency checklist
  • Demonstrates excellent observation, nursing judgment, and communication skills, both verbal and written
  • Demonstrated ability to utilize critical thinking skills and a systematic approach to problem solving
  • Visual acuity and hearing to perform required nursing skills
  • Strong Emergency Department experience
  • At least five (5) years' experience in in-patient psychiatry, including demonstrated leadership activities
  • Combined public health nursing experience

How to write Patient Care Manager Resume

Patient Care Manager role is responsible for basic, nursing, research, health, leadership, compliance, insurance, education, oncology, training.
To write great resume for patient care manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Patient Care Manager Resume

The section contact information is important in your patient care manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Patient Care Manager Resume

The section work experience is an essential part of your patient care manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous patient care manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular patient care manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Patient Care Manager resume experience can include:

  • Strong interpersonal skills and ability to relate effectively with administration, physicians, patients/families and other members of the hospital staff
  • Influence actions of others; ability to negotiate and resolve conflicts. Demonstrated skill in effective leadership and mediation
  • Proficient in PowerPoint, Excel and strong computer skills to manage programs applicable to Waterbury Hospital procedures
  • Demonstrated ability to be organized and prioritize actions based on need and outcome analysis
  • Utilize time management concepts to maximize time effectively
  • Clinical RN experience in an acute setting

Education on a Patient Care Manager Resume

Make sure to make education a priority on your patient care manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your patient care manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Patient Care Manager Resume

When listing skills on your patient care manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical patient care manager skills:

  • Promotes an environment that fosters inquiry, creative thought, nursing education programs, and development and application of evidence-based practice initiatives
  • Demonstrated management/leadership and program management skills related to the following tasks, knowledge, skills, and abilities (below)
  • Charge Nurse experience with demonstrated leadership skills required
  • Demonstrates a working knowledge of collective bargaining agreements
  • Works with the personnel to create a team approach and high staff satisfaction while achieving efficient/effective staffing patterns
  • Experience working in a unionized environment desired but not mandatory

List of Typical Experience For a Patient Care Manager Resume

1

Experience For Assistant Patient Care Manager Resume

  • Interviews and makes recommendations regarding the hiring of staff
  • Assist in the development of the unit budget. On a regular basis maintains and monitors the budget, ensuring that goals and cost objectives are met
  • Procedures and protocols as well as appropriate resources to obtain current, accurate information
  • Promotes and monitors the orientation, growth, and development of personnel by mentoring RN staff to develop skills to manage patient care systematically and assisting the Education Department by teaching appropriate in-services/classes for staff
  • Attends and participates in scheduled Nursing Administration and Administrative Coordinator meetings and participates on a Nursing Division or hospital-wide committee
  • BSN from an ACEN or CCNE accredited institution with at least one year of relevant experience or ASN from an ACEN or CCNE accredited institution with 2 years of relevant experience and enrolled to complete BSN from an ACEN or CCNE within 2 years of hire
  • BLS, ACLS, and PCCN or other appropriate certification required
  • Maintain established policies and procedures, objectives, quality assessment, safety, environmental, infection control and state regulations as per National Patient Safety goals, agency, and compliance with institutional and regulatory established standards
  • Identifies patient needs and develops quality programs to meet those needs; uses outcomes data to direct quality improvement action plans. Encourages staff to resolve patient/family concerns in a timely manner, and assist staff when necessary,
2

Experience For Assistant Patient Care Manager Cvicu Nights Resume

  • Assist in the development and implementation of an effective Performance Improvement/Education program for the unit consistent with the hospital's overall plan
  • Monitors all high risk and complicated cases; ensures appropriate nursing interventions are implemented
  • In collaboration with the Director, manage the unit's resources, including personnel, materials and physical facilities, ensuring the provision of effective, efficient and times services appropriate to patient care needs
  • Assist the Director in facilitating the department's goals, vision and objectives are accomplished by serving as a mentor to staff and collaborating with other disciplines and departments
  • Assist the Director in providing effective human resources management ensuring the provision of quality services
  • Assure adequate staffing and competent personnel and coordinates educational programs including age specific needs for staff
  • Maintain clinical and managerial competency and professional development
3

Experience For Patient Care Manager RN Resume

  • Strong communication, oral and written skills required to provide supervisory instructions, feedback in group settings, and written summaries of investigatory matters, incident reports, etc
  • Knowledge of the budget process
  • Work with patients, families and other disciplines with tact and confidentiality
  • Work in a time oriented environment including exposure to all patient elements i.e. blood borne pathogens; physical requirements; lifting and pulling of patients; transport of patients by stretcher or wheelchair, standing and walking
  • Perform automated functions that fall within job responsibility
4

Experience For Patient Care Manager D CSU Days Resume

  • Registration and current RN license in State of Connecticut
  • Assists Patient Care Manager in the implementation of unit initiatives, regulatory standards, and quality improvement opportunities
  • Performs various regulatory and compliance audits
  • Leads and actively participates in both unit and organizational-wide councils
  • Provides patients and family centered care
  • Monitor and address environmental and physical conditions of service areas to maintain a safe and clean environment for patients, families and staff
  • Reviews performance of staff, assures staff competency and initiates personnel actions
5

Experience For Patient Care Manager, Surgical Services Resume

  • Become CPR certified
  • Patient/Family Centered Care – Promote continuity of care between inpatient, outpatient, community and home care settings. Address clinical and service-related issues to the optimal resolution for the patient, family and organization. Collaborate and involve patient and family in all aspects of care, and ensure appropriate education throughout the continuum of care
  • Acts as a mentor to charge nurses and staff; creates and empowered sheared decision-making environment; promotes staff participation in Shared Decision-making activities; establishes a vision/goal for succession planning. Consults with other members of the clinical team as required and adjusts nursing care processes as indicated to ensure optimal patient care

List of Typical Skills For a Patient Care Manager Resume

1

Skills For Assistant Patient Care Manager Resume

  • Experience as a registered nurse in an acute care or ambulatory setting
  • Experience directly related acute psychiatric patient care
  • Charge nurse experience
  • Approximately three to four years of progressively more responsible job related experience
  • Budgeting and fiscal control
  • As a leader, participates in the development, coaching, education and mentoring of nursing and patient care staff and leads or participates in special projects
  • Holds or obtains a national nursing certification within 2 years of acting in the position
2

Skills For Assistant Patient Care Manager Cvicu Nights Resume

  • Responsible for assisting in staff performance evaluations, scheduling requests, and time and attendance issues
  • Participates in recruitment efforts, interviewing and hiring of clinical support staff and nurses
  • Aides in achieving yearly performance goals based upon the organization’s annual operating plan
  • Upholds collective bargaining agreement with nursing and support staff
  • Registered Nurse with current licensure to practice nursing in the state of agency operation
  • Managing others
  • Direct the nursing administrative operation of the NICU, as per Section 3.25.1/E.3. and shall
  • ANCC or AONE approved certification in nursing leadership recommended 4-6 years
3

Skills For Patient Care Manager RN Resume

  • Resolves work related issues or assists employees in solving work related issues
  • Facilitates education and training of staff
  • Knowledge of nursing standards as required by State, Federal and JCAHO requirements
  • Advanced clinical knowledge and training in specified specialty
  • Maintains and monitors daily staffing needs
  • Completes daily leadership rounding on patients and families
  • Develops and implements strategies to enhance both patient and nursing satisfaction
4

Skills For Patient Care Manager D CSU Days Resume

  • Directs hiring of all department personnel
  • Maintains confidentiality of all materials handled within the Network/ Entity as well as
  • Understands principles of pain/symptom management
  • Understands philosophy of hospice, pain management and the needs of the terminally ill
  • Basic Life Support (BLS) certification for Healthcare Providers from the American Heart Association
  • Advanced Life Support (ACLS) from the American Heart Association
5

Skills For Patient Care Manager, Surgical Services Resume

  • Pedatr Advanced Life Support (PALS) from the American Heart Association
  • Current Basic Life Support (BLS) certification for Health Care Providers issued by the American Heart Association
  • Current Advanced Cardiac Life Support (ACLS) from the American Health Association
  • Oncology Nursing Society (ONS) Chemotherapy/Biotherapy certification- Ability to contribute to health care policy formulation when working in partnership with a multidisciplinary team of health care providers
  • Advanced Cardiac Life Support (ACLS) certification issued by the American Heart Assocation
  • ONS/ONCC Chemotherapy Biotherapy Certificate
  • Advanced Cardiac Life Support (ACLS) certification issued by the American Heart Association
  • Excellent interpersonal communication skills to maintain an open network of communication among staff members, care center and sector leadership, and other health care professionals and departments
  • The Assistant Patient Care Manager is responsible for the day-to-day supervision of nursing operations, ensuring quality care for patients and their families. In addition, this role oversees clinical care performed by assigned nursing staff
6

Skills For Patient Care Manager, Clarke Neuro, A Resume

  • Leadership responsibilities include mentoring, serving as a resource, and providing support for staff and faculty on clinical nursing issues while meeting the department, nursing, and organization goals
  • Health care environments and trends
  • Demonstration of leadership and empowerment principles
  • Interpret policies and procedures; identify non-compliance and take appropriate action
  • Maintains flexibility to adapt to a variety of workload assignments
  • Have at least three years of clinical nursing experience at least one of which shall have been in a facility with an NICU that is equivalent to a Regional or Community NICU
  • Registered Nurse licensed in the State of Pennsylvania
7

Skills For Patient Care Manager Emergency Department Resume

  • Certified in BCLS (or within six months in position)
  • Certified in ACLS (ED/Critical Care PCM) and PALS (ED only) or within six months in position
  • Openly support and consistently communicate the mission of the unit/department and the organization
  • Manage, supervise and coordinate delivery of patient care and patient throughput for assigned patient care areas on a 24 hour basis
  • Ensure compliance with clinical patient care standards and established policies and procedures
  • Participate in the development of the clinical areas' strategic and operational plans
8

Skills For RN Patient Care Manager Neuroscience Step Down United Resume

  • Coordinate the activities of nursing staff with other hospital personnel; accountable for the effective and efficient operation of the unit and staff including ensuring that orders, treatments, plans of care, clinical pathways are being carried out in a manner supportive of patient care and recovery
  • Human resources – responsible for staff adherence to all Moffitt policies and procedures. Hire and retain competent staff. Mentor, develop and coach staff to optimize their skills. When necessary, use progressive discipline to align staff with the organization and department
  • Leadership experience in Interventional Radiology
  • Manages operations of departments and ensures standards of quality and service are provided in accordance with organizational goals and priorities
  • BSN from an ACEN or CCNE accredited institution
9

Skills For Intensive Care Unit Patient Care Manager Resume

  • Registered Nurse (RN), WI or eNLC State
  • Determines fiscal requirements and prepares an annual budget for the departments. Monitors, verifies and reconciles expenditures and revenues. Prepare financial pro formas as needed
  • Initiates personnel actions for hires, promotions, transfers, discharges, performance evaluations, and disciplinary measures. Ensures staff members are adequately trained and are competent to perform all required job tasks
  • Participate in strategic planning for the ongoing development of Pediatric services
  • Work with co-located ambulatory leadership to resolve building resource needs
  • Represent Pediatrics in coordination with primary care initiatives and planning
  • Work with clinical dyad partner(s) to promote provider best practices and efficiencies
  • Develop and monitor action plans related to employee engagement, patient engagement, and clinical outcomes
10

Skills For Pacu Patient Care Manager Resume

  • Collaborate with Peds Specialties and Inpatient services to build continuity in care processes
  • Interface with regional pediatric primary care providers to promote consistency in practice and protocols, in collaboration with the clinical dyad
  • Determines fiscal requirements and prepares an annual budget for the department(s). Monitors, verifies and reconciles expenditures and revenues. Prepares financial performas as needed
  • Efficiently coordinates the management of patient care, including patient admissions, assigning patients to care areas and approves the transfer of patients while maintaining sensitivity for age appropriate and multi-cultural needs and/or issues of patients, families, visitors and staff and multidisciplinary collaboration
  • Assists in clinical decision making by maintaining awareness of new diagnostic and treatment

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