Partner Operations Manager Resume Sample

10 votes
Vince Rohan
5850 Abbie Causeway,  Detroit, MI
+1 (555) 376 6176

Work Experience

Partner Operations Manager
01/2016 - PRESENT
Boston, MA
  • Interact daily with Document Cloud Partner Team to drive requirement gathering for the new portals and backend workflows
  • Manage the entire project and hold teams accountable for their deliverables
  • Create a living document of the overall project status and highlight components at risk
  • Work cross-functionally to develop and improve Partner Portals and backend workflows post implementation
  • Continually analyze partner performance and own operational issues including payments to these partners
  • Excellent communication skills at all levels of management - presentation as well as interpersonal
  • Data analytics skills with ability to translate data into business intelligence
  • Advanced level of PowerPoint and Excel software skills
  • Voice of the Partner: drive initiatives to identify and address opportunities for improvement, and solutions for operational issues
Global Partner Operations Manager
11/2009 - 08/2015
New York, NY
  • Operational Performance management: conduct operational reviews on Customer and Partner Services (CPS) and Partner operational metrics, to enable key business priorities of Partners and Cisco sales teams
  • Large Deal Management: sense strategic deals across product, service and software early to ensure operational readiness requirements can be met
  • Commit management: Commit execution and proactive risk mitigation through deal readiness and partner engagement
  • Partner Enablement and Change Management: drive adoption/operationalization with partners in key program/capability/transformation rollouts
  • Delivery of Partner readiness and enablement for new Go-To-Market motions (e.g. Move to modern, new products, services, offerings)
  • Provide critical, business impacting insights/feedback to influence Design, Customer & Partner Experience through Capability, Policy and Process changes
  • Continuous monitoring of partner effectiveness & driving remediation through Partner Excellence Managers (PEM)
  • Communicate requests for approval for proposals and drive alignment with other groups and exec leaders across Salesforce, including communications for ECOMM-level approvals
Senior Partner Operations Manager
03/2005 - 07/2009
San Francisco, CA
  • Work cross-functionally with members of sales, technical architects, legal, finance, sales operations, and other SFDC teams to ensure that approvals are met and identify areas where programmatic improvements are possible
  • Undertake project-based work as needed in areas such as improving systems, processes, documentation, and team standardization
  • Identify, evaluate, negotiate and manage strategic fleet partnerships and driver development
  • Be on the front lines for driver on-boarding and training
  • Fleet management and optimisation (supply-chain management)
  • Heavy metrics analysis and product/process improvement
  • Define and implement launch of new rider-facing products
  • Expansion planning/recruiting. Evaluate the economic and strategic costs and benefits of geographic expansion and work with management to execute those strategies
  • Take ownership of Uber's growth in your city and country


Everest University - Pompano Beach Campus
1999 - 2004
Bachelor's Degree in Business Administration

Professional Skills

  • Excellent verbal and written communication skills ~· Strong interpersonal, organizational and time management skills
  • Advanced project management, meeting facilitation, written/oral communication and presentation skills
  • Data analytics skills with ability to translate data into business intelligence. High level of proficiency with MS Excel, and other analytics tools
  • Enjoys working in a fast paced changing environment. Demonstrated, take-charge attitude, and able to demonstrate flexibility and resiliency
  • Defining the product roadmap and triaging customer issues to provide our partners a truly complete self-service experience
  • Experience reviewing, editing, or negotiating complex business contracts business function
  • Strong working knowledge of internet, PC trouble shooting and ISP service

How to write Partner Operations Manager Resume

Partner Operations Manager role is responsible for software, analytics, powerpoint, analysis, finance, credit, training, benefits, wireless, architecture.
To write great resume for partner operations manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Partner Operations Manager Resume

The section contact information is important in your partner operations manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Partner Operations Manager Resume

The section work experience is an essential part of your partner operations manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous partner operations manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular partner operations manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Partner Operations Manager resume experience can include:

  • Lead the development and provision of routine and ad-hoc analytic reports to AWS senior management regarding Business Development initiatives, partner segment performance, performance against goals, etc. Ensure reports contribute to business insight and decision-making, and minimize overall report burden
  • Excellent business operations skills (business analysis, financial/invoicing experience, data file processing, etc.)
  • Demonstrated ability to operate effectively in a rapidly scaling, dynamic environment, be able to manage multiple stakeholders and groups simultaneously
  • Demonstrated experience of strong communication and strategic thinking through previous written white papers and process documents
  • Exceptional data analysis skills and experience making data driven decisions
  • Previous demonstrated experience of ensuring studio partners adhere and meet publishing SLAs for a digital platform

Education on a Partner Operations Manager Resume

Make sure to make education a priority on your partner operations manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your partner operations manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Partner Operations Manager Resume

When listing skills on your partner operations manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical partner operations manager skills:

  • Experience creating and implementing a performance management culture
  • Experience in writing and managing contracts with 3rd party vendors
  • Experience working in a channel/partner function
  • Experience in writing contract amendment documents such as Statement of Work and Service Level agreements
  • Execute on standard processes for the account (i.e.: reconciliation, invoice validation, transaction processing, etc.)
  • Combined operations and performance management experience

List of Typical Experience For a Partner Operations Manager Resume


Experience For Global Partner Operations Manager Resume

  • Demonstrated skills in positioning and differentiating program benefits broadly to a partner community
  • Proven experience using Tableau for metric tracking
  • Operations experience supporting systems, networks, and/or processes
  • Experienced in Sales Operations or Partner Operations
  • Lead the initiatives that come out of Voice of the Partner working with cross-functional teams to improve the partner experience
  • 2-3 yrs experience with partner operations or data management
  • Proven ability to work collaboratively across functional groups and manage projects with cross-company contributors & stakeholders
  • Establish Partner Data Management Practice leveraging best practices and through sound proactive and reactive data analysis and root cause

Experience For Energy Partner Operations Manager Services Resume

  • Partner Program Structure, Tiering, Channel Models
  • Attend recurring Workforce Management, Finance, and Quality meetings, and others as needed
  • Conduct weekly calls to provide updates on performance, progress, and highlight issues that need addressing with recommendations to move forward
  • Obtains strategic view on daily operations at the 3PL and actively drives improvements (example: Q4 readiness to handle additional volume)
  • Implements new projects/programs driven by T-Mobile and the 3PL
  • Hosts Distribution Center meetings and status overviews for vendor managers and representatives
  • Channel Partners, Sales, Sales Excellence, Business Development, Finance, Product

Experience For Senior Partner Operations Manager Resume

  • Emergency Maintenance of MV/LV (Medium Voltage/Low Voltage) equipment’s
  • Exposure to Schneider Electric Automation System – SCADA/ PACIS/ Citect
  • Exposure to specific Schneider electric Protection relays (Micom, Sepam, Vamp) would be an added advantage
  • Knowledge of Computer aided electrical design tools
  • Serve as primary contact for MVNO/M2M partner inquiries, requests and escalations

Experience For Applecare Partner Operations Manager Resume

  • Serve as the primary liaison between MVNO/M2M partners and T-Mobile internal support teams (i.e. Wholesale Product Development, EIT, Engineering, Accounting, etc.)
  • Interface with partners on a regular basis to make sure all activities are in sync and in compliance with contracts. Analyze internal and external KPIs to affect support and account improvement within internal teams and partners teams
  • Interact with Finance & Operations to ensure compliance for financial obligations, which include Letters of Credit, Accounts Payable & Credit Lines of Services. Manage resellers within the guidelines of all agreements to activate and support monthly lines of service for billing and account maintenance
  • Create, leverage and maintain relationships with key stakeholders in the assigned Partners, and within Cisco leadership team, specially in Sales and Supply Chain
  • Participate in planning sessions and contribute CPS/Operations offerings to support key initiatives for the assigned Partners

Experience For Service Partner Operations Manager Resume

  • Be accountable for CPS offerings that are aligned to Partner business priorities and execute Quarterly Operational Reviews of performance metrics for such offerings with Partner leadership team. Also educate/communicate Partner leaders about positive/negative impacts to Cisco Operations through these performance reviews
  • Evangelize new offers/commerce capabilities/operational architectures/policy changes being proposed by central teams across product, software, service and solution to Partners stakeholders and represent the voice of the Partner back to Operations program owners (systems, policies and processes)
  • Identifies operational whitespaces/issues that require long term / systemic fix and be accountable for prioritizing and driving to closure such issues by internally collaborating with other operations functions and CPS central capability teams
  • Close engagement with finance/sales stakeholders to drive right quality of booking and compliance norms for the country and to drive revenue maximization for the company
  • Represent Global Partner Operations (GPO) in projects supporting our partnership with Dell Technologies, specific to the OEM, Reseller, Cloud Provider, and Distributor routes-to-market (RTM) and product offerings, such as SaaS, VxRail and VxRack
  • GPO lead for the Dell Distributor RTM, including onboarding new entities in PRM, managing PRM account and contact records, and provide operations oversight to all Dell entity records in PRM including validity and hierarchy structure supporting the VMware Dell team
  • Understand the multidimensional role of Dell as a VMware Partner and determine best methods to align operationally (Vendor, OEM, Disti, Reseller)

Experience For Partner Operations Manager, MBS Resume

  • Oversee Dell system integrations across various systems and workflows (EDI, API, FTP) and coordinate changes/improvements/support, also ensuring transactional readiness including price book changes, legal amendments, and support models (based on contract)
  • Act as liaison to Dell Partner Operations team to align programs, processes, and enablement within mutual channel ecosystems and identify opportunities to leverage Dell operations practices for VMware’s partner operations
  • Work cross-functionally with internal stakeholders to resolve issues, understand the business and data challenges, and respond to program escalation and exception requests
  • Conduct regularly scheduled meetings with key managers of the business for the purpose of reviewing progress as well as identifying optimization opportunities
  • Arbitrate on behalf of GPO on competing Dell initiatives coming from BU’s, Alliances, Field and Channels and bring clarity to operational “grey areas” to ensure ownership is funneled to the correct stakeholder groups within VMware supporting the various RTM owning parts of Dell

Experience For Latam Partner Operations Manager Resume

  • Represent GPO by establishing a “seat at the table” with the VMware Dell Sales Acceleration Team (DESAT) and be the GPO point of contact to that team
  • Partner with OEM/Alliance partner operations on execution of Dell Tech operational strategy
  • Understand sales processes well enough to provide a quality assurance check of program automation system deliverables and a point of view of best practices and solutions across functions
  • Influence change and guide new initiatives that align with cross functional organization inside of VMware
  • The Partner Operations Manager is assigned to one or more of Ingram Micro North America’s operating business units and serves as the subject matter expert relative to back office and shared service functions within the company
  • Focus on Business Process Improvement (BPI) with the primary objective of reducing costs and increasing efficiency to assigned areas. Contribute to developing recommendations for process design changes for improvement in internal control systems

Experience For Partner Operations Manager Resume

  • Identify basic to moderately complex opportunities to improve existing procedures and related tools to meet the requirements of an evolving workflow process
  • Establish metrics to measure the impact of basic process improvements
  • Rights and Metadata management experience of digital content across all digital distribution methods including experience with EMA versions 1.6, 1.7.2 and 1.7.3 and AmazonXML metadata spec in addition to MEC and MMC
  • Demonstrated ability to credibly coordinate between technical teams and business stakeholders, as well as have an understanding of the systems and processes within the video supply chain
  • Proven experience in using and triaging ticketing requests
  • BS/BA or equivalent required
  • Partner in the development of procedures, processes, and workflows supporting engineering, procurement, construction, and facilities operations with the goal improving project operations
  • Serve as a trusted advisor representing the partner organization and sustain alignment across internal stakeholders as required to grow and scale the partner organization and operational support
  • Drive development and ongoing measurement of the Partner performance and impact on the Cloudera business. Includes definition of KPIs, development of dashboards and reporting and driving reviews with key business partners

Experience For Global Partner Operations Manager Resume

  • Liaise with the appropriate teams to develop robust, end-to-end partner operations process, including but not limited to lead to quote, partner applications and contracts, and partner order process and program support
  • Project management to support key initiatives associated with partner operations revenue recognition, including drafting and maintaining business requirements to consistently optimize and integrate numerous internal systems of record delivering a source of truth for partner business management and growth
  • Liaise with the Field Systems Team to develop the requirements and workflows that support CRM management of our partner ecosystem
  • Collaborate with Corporate Sales Operations to ensure order processes across various partner types are understood and optimised. (Channel Reseller, ISV, Tech Partners, and SIs). Lead applicable initiatives to automate where possible
  • Oversee partner account and opportunity management (e.g. ensure partner tagging, CRM record compliance, etc.)
  • Provide Partner Program support via Salesforce case management, including maintaining dashboards and reports to ensure we are delivering first-touch and resolution within defined SLAs
  • Ensure fluid and timely partner registration and acceptance workflow, compliance, tracking and drive any needed changes to support business efficiency and/or automation
  • Partner programs/enablement management experience
  • Lead projects that deconstruct and solve complex platform provisioning and/or payout, billing issues

Experience For Energy Partner Operations Manager Services Resume

  • Define clear KPIs for Partner Data Hygiene in areas of (Efficiency, Productivity, Visibility, Enablement, Compliance)
  • Owner of Process Documentation and Work instructions and ensure theatre operational folks are executing to global standards. This includes: Partner On-Boarding and Set-Up, Direct VAR On-Boarding and Set-Up, Contact Management, SFDC-SAP Linkages, Account and Contact Change Management
  • Provide Level 2 transactional data support for the theatres leveraging ad-hoc problem solving
  • Develop SFDC-SAP Based Ad-Hoc Reporting and Data Analysis
  • Gatekeeper of Partner Program definition, scalability, compatibility with data structure and ensure business requirements can be executed in SFDC and SAP

List of Typical Skills For a Partner Operations Manager Resume


Skills For Global Partner Operations Manager Resume

  • Proven analytical skills (Basic SQL knowledge)
  • Strong Communication Skills – Business Objectives, Technical Interface to IT and Customer Master, Tactical Actions
  • Experience in calling on Business Development officers at the headquarter/regional level, along with wireless experience
  • Experienced in task prioritization, workload and escalation management
  • Strong preference for experience in the financial lead gen industry
  • Strong preference for partner relationship management experience

Skills For Energy Partner Operations Manager Services Resume

  • 5 – 7 years’ experience working in a complex and high-risk change environment with multiple stakeholders and securing their engagement to deliver change
  • Previous channel experience, including an understanding of two-tier channel sales and various partner segment fundamentals
  • Experience in the end-to-end publishing process of digital video content
  • Strong analytical and problem-solving background
  • Develop annual Operations Plan for each covered Partner, aligning these plans to Cisco sales business plans and Partner’s business priorities

Skills For Senior Partner Operations Manager Resume

  • Strong business acumen/analytical capability
  • Translate Cisco/Partner priorities in a consultative manner to drive operational excellence
  • Experience leading cross-functional and/or global initiatives, systems and processes
  • Experience on continuous improvement frameworks, such as DMAIC, ITIL and/or Project Management
  • Desirable to have experience with Cisco’s Portfolio of Product, Software, Services and Solutions, as well as Cisco´s go to market strategy
  • Work experience in program management

Skills For Applecare Partner Operations Manager Resume

  • On-site construction experience
  • Extensive years of demonstrated results as an Account Manager in a technical, e-commerce, or media-related environment
  • Extensive years of demonstrated results as an Account Manager in a technical and video-related environment
  • Experience of asset tracking through data mining
  • Experience in Channel Program/Sales Operations Desirable
  • Experience with SFDC & SFDC Communities (Preferably in Administrator Role)
  • Experience with SAP/ Business Objects

Skills For Service Partner Operations Manager Resume

  • Process development and process optimization experience
  • Mentoring others and helping develop talent
  • Working knowledge with contact center systems such as ACD, IVR, email, chat and other applications
  • Managing time zones and virtual teams
  • Creating mechanisms and builds strategic plans for partners, Amazon services and the team
  • Managing quality of partners on the Uber platform
  • Deep understanding of value drivers in recurring revenue business models, pricing structures and licensing rights in the news media market
  • Oversees SLA governance – conducting SLA reviews with BPOs, SLA baselining/target setting, assess business impact of SLA misses and drive SLA improvement plan
  • Solve problems related to partner on-boarding and customer provisioning

Skills For Partner Operations Manager, MBS Resume

  • Enable partners with training and communications on new offerings, business models tools and process changes to drive ease of doing business with Cisco
  • Develop the team strategy and vision while growing your team professionally and personally
  • Be the subject matter expert for all processes related to ISV on-boarding and Partner Revenue Operations
  • Provide ISV PAMs and direct AEs with assistance in tracking orders associated with their territories
  • Evaluate and analyze current practices and recommend solutions for ongoing improvements to business processes
  • Work closely with R&D and tech teams to define project requirements and UAT/Regression type testing
  • Act as a first-line liaison between TMO and 3PL on strategic operational issues (examples: new program assessment and launches, optimizing SLA and spend)
  • Oversees creation of management reporting for 3PL performance and provides data and presentation support to leadership
  • Knowledge of System configuration tools & equipment servicing at utility voltage

Skills For Latam Partner Operations Manager Resume

  • Exposure to PLC programming
  • Contribute decision making at management level
  • Request changes, and potentially lead the implementation of billing and network changes to enhance or sustain accounts procedures and services
  • Deliver regular QBR’s for GPO team on state of the business plan and operating model for Dell with respect to assigned areas
  • ETL & Data Mining tools such as Alteryx
  • Owns corrective action planning process with 3PL, and communication of subsequent mitigation framework to internal stakeholders

Skills For Partner Operations Manager Resume

  • Managing warehouse or third-party logistics provider
  • Prep materials and talking points for partner outreach initiatives
  • Coordinate with account management and data analytics to streamline and automate data reporting integrations and monitor timeliness of data loads
  • Account team training on new processes and tools
  • Financial administration (invoice issue research, credit processing, reconciliation, etc.)
  • Self-starter, fast moving, flexible and adaptable
  • Lead the Quarterly/Monthly Governance reviews covering operations, transformations and migrations updates

Skills For Global Partner Operations Manager Resume

  • Operationalizes MBS Operations Governance Framework for new markets migrating to MBS scope
  • Create, leverage and maintain relationships with partner community including external Partner company personnel and internal stakeholders
  • Ensure continued self-learning especially on new business consumption models, software, acquisitions
  • Familiarity with common technical and business principles for SaaS and PaaS companies
  • Build and establish relationships with third party vendors
  • Develop and implement policies to increase productivity, teamwork, quality and performance
  • Provide leadership on business processes and promote efficiency and continuous improvement
  • Determine procedures to resolve operational issues and ensures vendor performance

Skills For Energy Partner Operations Manager Services Resume

  • Oversees communication flow between functional groups
  • Work as a team and individually; Ability to build relationships and partners across departments
  • Demonstrated experience in managing global operations in shared services/outsourcing set up (understanding contracts and commercials, SLA’s, governance, issue resolution)
  • Responsible for the growth of partner-drivers on the Uber platform
  • Find new sources of supply, think of and implement acquisition strategies

List of Typical Responsibilities For a Partner Operations Manager Resume


Responsibilities For Global Partner Operations Manager Resume

  • Identify opportunities for Increasing the company’s value proposition and driving growth for all customer types and strategic partners
  • Manages contract scope changes; provides project management for service in-take of new scope into ongoing operations
  • Work with GTM Analytics and BI Team to drive analytics on partner revenue, partner pipeline partner investments such as MDF and Rebates
  • Knowledge of Integrated Architecture for Partner Business (Data Standards, Governance, Systems)
  • Work in a global organization, cross functional, project management, own deliverables, stakeholder alignment
  • Serve as the interface between BPO Service Provider team members and Mondelez Markets for MBS Service Delivery Governance
  • Act as a first-line liaison between T-Mobile and 3PL on strategic operational issues (examples: new program assessment and launches, optimizing service level performance and spend)
  • Provide forward logistics representations and warehousing/distribution expertise to internal teams for enterprise initiatives and projects
  • Oversees implementation of new projects and programs driven by T-Mobile and the 3PL

Responsibilities For Energy Partner Operations Manager Services Resume

  • Represent Vendor Management team at internal and external QBRs
  • Coordinate and track high impact partner initiatives
  • Resolve partner related operational issues in a timely manner
  • Develop, document and communicate best practices
  • Establish and optimize standardized process and procedures
  • Attend product meetings and communicate status of open items and new projects to partner team

Responsibilities For Senior Partner Operations Manager Resume

  • Act as a liaison with cross-functional team members and represent the voice of the partner
  • Coordinate contract addendums and other legal administration activities
  • Special projects assigned by leadership
  • Exceptional project management expertise
  • Collaborate and successfully work across a large matrixed organization
  • Prefers a highly collaborative, team-oriented work environment
  • Service Delivery Issues/Incident Management - Oversees resolution of Severity-1 and 2 Incident Management; ensures operationalisation of Incident Protocol Management framework
  • Partners with market stakeholders to understand service improvement opportunities and collaborates with MBS teams (Service towers, BPO partners) on implementation of appropriate action plans (secures linkages to CI/Transformation teams)
  • Governance / Execution of contractual obligations and Commercial councils (Service Credits, CO and billing validation, productivity tracking, volume and FTE baselining)

Responsibilities For Applecare Partner Operations Manager Resume

  • Monitor and support execution of BCP with service providers at MBS delivery centers in the event of a disaster (event based)
  • Manages Contracts Audits – coordinates with Internal Audit on audit plans and execution, owns/follow ups on closure of audit findings/MAPs
  • Agree relevant metrics for the operational plan to measure progress and achievements and identify focus areas
  • Conduct high-impact Partner Quarterly Operational Reviews with advanced data analytics to provide differentiated insights to drive productivity and profitability
  • Drive attendance and participation of the right people at Partner operational events
  • Represent CPS transactional services to your partner base, ensuring processes are understood and followed, and driving discussions with Customer Service teams for process improvements

Responsibilities For Service Partner Operations Manager Resume

  • Work with the Partner, IT, Customer Service and Account teams to drive operational readiness for commit
  • Manages a team of senior-level exempt individual contributors and that typically support a complex business unit
  • Maintains organizational key performance indicators (KPIs) in support of executive management reporting. Drives necessary remediation actions with assigned functions for positive results
  • Identify and lead initiatives for delivering improved efficiency across the company’s strategic sales/marketing channels and external Publisher network
  • Take a leadership role in driving collaboration and cross-training to other team members
  • Serve as a liaison and operational partner to SinglePlatform’s strategic partnership development and account management leadership
  • Create and document replicable models for efficient, scalable partner integration and operations
  • Work cooperatively across functional groups, and external providers

Responsibilities For Partner Operations Manager, MBS Resume

  • Knows how to document and streamline processes
  • Experience in a role requiring information gathering and analysis, and problem and root cause analysis such as Business, Operations, System or Finance Analyst position
  • Business or related field
  • Solution minded to understand root cause and implement necessary changes
  • Strong collaboration, influencing and facilitation skills. Proven ability to influence and lead outside of organization, across roles and functions with key decision makers
  • Experience working with senior cross-functional leaders and comfortable engaging in business conversations and translating them into operational requirements/opportunities

Responsibilities For Latam Partner Operations Manager Resume

  • Knowledge of E2E operational processes across service categories/offerings and be able to deliver quarterly operational reviews drawing on insights across the performance indicators of these service offerings
  • Experience on MS Office (Excel, Access and Powerpoint), CRM tools (e.g. Salesforce.Com, PEGA), Data Analytics (Business Objects, Tableau), Collaborative tools (Smartsheet, Box)
  • BA/BS or equivalent in construction management, engineering, or finance
  • Partner with product, sales and marketing teams to develop and execute on a monetization plan
  • Recruit a team of operations specialists that’s passionate about helping partners adopt Pinterest
  • Have Microsoft Partner program knowledge (VL, CSP, for example)

Responsibilities For Partner Operations Manager Resume

  • Business or operations related field of study
  • Respond to a high volume of partner enablement and support cases in a timely, professional and enthusiastic manner
  • Collaborate with management and ISV PAMs to solve operational challenges that affect partner success
  • Build relationships and work cross-functionally with a diverse set of business partners
  • Act as business lead on cross functional projects

Responsibilities For Global Partner Operations Manager Resume

  • Manage project dashboards and provide regular status updates to Partner Operations management
  • Be the “face of Grubhub” locally at the partner operations center - work closely with on-site leadership and provide regular feedback to Grubhub headquarters (Chicago)
  • Deep involvement in partner operations (tracking progress to goals, identifying areas of opportunity, and working with partner leadership to gain traction on initiatives)
  • Support partner employee onboarding and offboarding - ensure best practices are being followed, maintain parity with hiring and ensure the hiring profile is reflective of the Grubhub mission, make recommendations in aid of hiring the best
  • Collaborate with GrubHub and partner leaders to establish team goals and implement strategies for executing, measuring progress, and communicating results against these goals
  • Troubleshoot problems to ensure the continuity of the partner operation
  • Regular collaboration with stakeholders of Quality, Process Improvement, Product and others in an effort to drive increased efficiency, customer experience, and performance

Responsibilities For Energy Partner Operations Manager Services Resume

  • Be the communication point so that partner location is: aware of general updates, new programs, and P&P changes from the Chicago GrubHub operation and is prepared to take action
  • Travel to/from Chicago office and/or other partner locations as needed and as determined to support overall business initiatives
  • Work closely with Care leadership to provide regular feedback
  • Collaborate with internal and external partner leaders to establish team goals and implement strategies for executing, measuring progress, and communicating results against these goals
  • Be the communication point so that partner location is: aware of general updates, new programs, and P&P changes from the Care operation and is prepared to take action
  • Travel to partner locations, as needed and as determined to support overall business initiatives

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