Order Management Representative Resume Sample
Jermey Nitzsche
752 Rolando Oval,
Detroit,
MI
+1 (555) 437 4938
Work Experience
Order Management Representative Lead
05/2018
-
PRESENT
Chicago, IL
- Verifies order entry input for accuracy prior to submission and makes corrections/adjustments as appropriate including calculation of discounts, percentages, tax, and other ratios. Coordinates escalations with Leads, Provisioning, Service Delivery, Construction, Operations, Project Management, and other related groups as required in the activation of services and/or installation of equipment
- Applies appropriate stages, statuses, and comments to all Service Requests/Opportunities —throughout the life of the order—when applicable. Prioritizes work in accordance with intervals
- Stand – 1/3 of the time
- Walk – 1/3 of the time
- Sit – 2/3 of the time
- Talk or hear – 2/3 or more of the time
- Use hands to finger, handle or feel – 2/3 or more of the time
- Reach with hands and arms – 1/3 of the time
Order Management Representative
02/2013
-
04/2018
Phoenix, AZ
- Strong English language knowledge and communication skills required
- Good understanding of integrated supply chain activities
- Proven analytical skills and advanced Excel knowledge
- Strong time management & prioritization skills
- Manage a process from its beginning to its end
- Review and validate sales related agreements for completeness and accuracy in compliance with Viavi’s policies and procedures
- Ensure accuracy of transactions in ERP system to maintain reliability in financial reporting
- Collaborate and coordinate with other departments to ensure smooth and timely order execution
- Respond to both internal and external customers’ inquiries
Order Management Representative Domestic
10/2009
-
08/2012
Boston, MA
- Monitor order fulfillment and engage necessary resources to resolve fulfillment issues
- Adhere to all compliance guidelines
- Proven analytical skills and advanced MS Office
- Outstanding problem solving techniques to evaluate and resolve operational issues
- Manage customer and vendor relationships to ensure timely and effective communication of delivery promises and order status to the customer and resolution of issues encountered
- Manage vendor relationships to ensure achievement of agreement terms and support for RA Ease of Doing Business initiatives. Receive and process new orders from assigned customers, making sure all instructions are properly reflected in the computerized order tracking system
- As necessary, process orders for the repair of customer material by outside vendors by issuing and converting requisitions into purchase orders, contacting vendors for Return Authorization Numbers when required, and producing shipping document to have the units shipped to vendor
Education
American Sentinel University
2004 - 2008
Bachelor's Degree in Business
Professional Skills
- Demonstrable experience in a role involving ‘critical thinking’: i.e. ability to analyze deal issues, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting
- Skilled in team building and demonstrated experience in effectively working with cross functional teams to get results
- Strong communication skills and strong knowledge of both verbal and written English language
- Proficiency with e-mail along with excellent Excel and Word skills
- Strong and accurate literacy and numeracy skills
- Prioritizing and organizing work effectively. Managing multiple service requests
- Handling customer complaints and objections effectively. Maintain excellent relationships. Identify recurring customer issues across brands/products
How to write Order Management Representative Resume
Order Management Representative role is responsible for english, basic, customer, software, microsoft, general, prioritization, business, planning, shipping.
To write great resume for order management representative job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Order Management Representative Resume
The section contact information is important in your order management representative resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Order Management Representative Resume
The section work experience is an essential part of your order management representative resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous order management representative responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular order management representative position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Order Management Representative resume experience can include:
- Follow-up / expedite orders with vendors to insure that quotations are received and the order is executed and completed in a manner consistent with delivery expectations established at the time of the order
- Good organizational, time management and multi-tasking skills
- Effectively engage with external and partners, and internal departments including finance, technical support, service, sales, marketing, and other departments
- Time management skills and efficiency are critical
- Monitor effectively a portfolio of order with potential partial shipments and backorders
- Advanced PC skills (Microsoft Excel, Outlook, Word, Powerpoint and databases)
Education on an Order Management Representative Resume
Make sure to make education a priority on your order management representative resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your order management representative experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Order Management Representative Resume
When listing skills on your order management representative resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical order management representative skills:
- Highly effective customer service skills to build and maintain very good working relationships with internal and external customers
- Excellent written and speaking communication skills
- Be self-motivated and proactive with good computer skills
- Have basic technical skills and understanding of Cummins products
- Time management and organizations skills
- Analytical skills required for this role
List of Typical Experience For an Order Management Representative Resume
1
Experience For Customer Order Management Representative Resume
- Interacting with customers prior to and/or after sale
- Demonstrating good judgment and initiative
- Experience with ERP systems such as SAP and CRM systems as well as MS Office products including Word, Excel, and Outlook
- Provide a premier customer experience – even under challenging circumstances
- Gather and document service request information through the effective use of CRM tools
- Experience in order fulfillment, order management, and/or sales order administration in a regulated environment
2
Experience For Order Management Representative Domestic Resume
- Manage customer disagreements – Demonstrated ability to manage disagreements
- Customer support or service experience
- Completing Client Orders and documenting and following through to resolution some aspects of more complex Order management systems
- Maintaining ownership of Sales Orders until resolved. Consulting and collaborating with other team members to help resolve Client order issues
- Invoicing and posting completed orders, Accurate records management, and timely filing of invoices
- Receiving and processing customer purchase orders into Oracle
- Providing status updates on CRM, Order Management systems
- Developing solutions to customer needs/opportunities
- Providing support to co-workers to ensure balance of workload is shared within the Order Management Department
3
Experience For Order Management Representative National Resume
- Coordinating with other departments as needed to improve service provided to customers
- Higher education, we do not looking for paper, we are looking for talented people
- Work with suppliers and Commodity Managers to resolve pricing, delivery, or other service issues
- Expertise with various computer programs including MS Office (i.e. Microsoft Excel, Windows, Outlook Express etc.); SAP, SFDC helpful
- Schedule all Broadband and Commercial Cable Sales of upgrades, installs, special request into the ICOMS/CSG billing system
- Work with other departments (Parts ID, Field Purchasing, GP Documentation, Product Management, etc.) to improve current processes
4
Experience For Order Management Representative, National Resume
- Create orders in the Prophet-21 parts ordering system
- Provides quotations to customers from quote teams. Suggests pricing for non-standard items
- Well organized, process oriented, has systematic approach to problem solving
- Knowledge of manufacturing fundamentals
- Assist customers with questions they have regarding the company??s products
- Quote pricing and data entry of information into SAP
- Participate in Order Management-related training and in-services
5
Experience For Order Management Representative Business Services Resume
- Edit, enter and modify customer orders in the business operating system in an accurate and timely manner, via EDI, Fax and email
- Gather information for measurement, analysis and reporting for department metrics
- Communicate quotes and follow up with customers to insure timely release of the order
- Conduct tasks in accordance with applicable health, safety, quality, and environmental regulations
- Define and ensure efficient processes in the ERP and Order Management systems
- Take part change and process improvements
- Complete compensation transactions to ensure accurate and timely commission payments
- Order Management; which includes receipt of customer orders; receipt of customer order forecast; entering of orders and responding to customer inquiries to creating the invoice
- Coordinating tasks; arrange the picking/delivery for customer shipments with third party locations in and outside the Netherlands
6
Experience For Order Management Representative Lead Resume
- Reporting; work with and/or create various reports; master production schedule, backlog report etc. Coordinate production plans to ensure the factories are planning materials to meet schedules
- Management information; provide information to Management regarding reschedules; backlogs and other potential schedule interruptions as well as other customer feedback
- Adhere to the EFI business policies and working practices and carrying them out in a professional service manner
- Build/maintain active relationships with internal departments such as; Engineering, Customer Service, Manufacturing, and Sales
- Quarter-End processing requires completion of orders received within the quarter
7
Experience For Order Management Representative Resume
- Set up and provide customer support during entire production phase of product requests
- Quote/estimate pricing based on product requirements/difficulty
- Individual needs to be able to work in a dynamic environment, be flexible and able to deal with conflict situations
- The individual needs to be competent with numbers
- Screen all international customer orders to ensure compliance with the required regulations and Allegion policies and procedures
- Provide a high level of customer service for active clients which includes providing pricing information, delivery schedules, and entering order information into company ERP System
8
Experience For Customer Order Management Representative Resume
- Enter, track, process, and create 10-15 POs per day
- Actively seek information on customized products to support with basic technical issues
- Multiple internal Adobe Departments (Deal Desk, Revenue Assurance, Credit, Legal, Account Management, Sales, Provisioning etc.), Enterprise Customers, Channel Partners
- Review and enter dealer orders, upgrades, sales, consulting services, trials and demos, including quality review, in a timely manner
- Professionally, efficiently and accurately handle billing, meter, and sales application calls
- Manage the accurate entry of maintenance contracts, price increases, meter reads and purchase orders into the billing system
- Generate credit documents for promotional activities
- Work effectively with teams within our department and with other departments including Sales, IT, Service, etc. toward the corporate goal of customer satisfaction
9
Experience For Order Management Representative Domestic Resume
- Handle additional responsibilities and projects as needed to meet team targets and department initiatives
- Interacts professionally with internal and external contacts
- Ensures timely entry of customer orders
- Ensures timely review and release of EDI Orders
- Ensures timely entry of quality notifications and RMAs
- Additional Adhoc assignments as requested by supervisor
10
Experience For Order Management Representative National Resume
- Understand contact center policies, procedures and metrics
- Document customer interactions information within Cummins
- Build a professional relationship with customers to increase loyalty in the Cummins products. Act as customer liaison to Cummins central distribution centers and cross functional departments
- Act as single point of contact for specific customer accounts
- Provide prompt assistance to customers through various media (phone, email, letter, Siebel, and fax)
List of Typical Skills For an Order Management Representative Resume
1
Skills For Customer Order Management Representative Resume
- Team Player, Working with Sales Order Support Representatives, sales and other functions effectively in a virtual setting
- 1-year shared service center experience or relevant experience in Order Management
- Additional Skills (Computer/Technical)
- Understanding basic customer needs and expectations. Providing prompt and effective support/resolution to customers' orders and/or service requests
- Experience reading and understanding POs and contracts
- Expert in creative problem solving, conflict resolution, and managing priorities
- Experience in a customer service role with in depth knowledge of order processing in a manufacturing environment
- Experience with sales order processing and sales contract management
- Be flexible and adapt to changing priorities based on business need
2
Skills For Order Management Representative Domestic Resume
- Participate in quarterly Marketing Program documentation validation
- Strong team player required
- Similar work/business experience (order management, customer service)
- Multi-task activities, set priorities, and achieve deadlines is key to successful performance
- Strong customer-focused attitude, ability to provide creative solutions for customer needs
- Knowledge of computerized order management processes, a good command of MS Excel
- 6 months of experience with any ERP software (preferably Oracle)
- Excellent English language knowledge (German, French, Italian or Spanish as additional)
- Experience with ERP systems (Oracle, SAP, etc.)
3
Skills For Order Management Representative National Resume
- Working experience
- Experience in a medical device of a similar high tech industry
- Experience in a customer care or service related environment
- Validate customer information set up in SAP master data for accuracy and update accordingly
- Multi-task and handle multiple priorities in a fast paced environment
- Diplomacy - able to deliver bad news in a good way
- B2B Order/Vendor Management experience
- Provide excellent customer service throughout the order process
4
Skills For Order Management Representative, National Resume
- Performing Marketing Program review and Claim Processing
- Understanding of applicable Cummins systems (IMS, Siebel, GOMS, Quick Serve, etc.), and ability to run reporting measures from same
- Coordinating tasks; arrange the picking/delivery for customer shipments with third party locations
- Obtaining and continuing to grow knowledge of product offerings
- Consulting in the areas of Business Process Improvement and Problem Solving
- Responding and following up on inquiries and general requests
- Working knowledge of Microsoft Office, Project, and AutoCAD
5
Skills For Order Management Representative Business Services Resume
- Reporting; work with and/or create various reports; master production schedule, backlog report etc
- Providing dealer/account operational support to Independent Dealers, Canon Solutions America, and Global Accounts
- Interfacing with internal/external staff and clients
- Identifying systems issues
- Convert customers to iBuy system, as well as providing onboarding, troubleshooting support and training
- Exposure to contract negotiation/drafting, including Legal and Financial Governance
- Support supply chain collaboration opportunities by matching customer operating strategies to CHEP’s service offerings
6
Skills For Order Management Representative Lead Resume
- Higher education, we do not looking for paper, we are looking for talented people :-)
- Manage and maintain customer/country specific documentation requirement (CofA, CofO, invoice, bill of lading, packing lists, etc.)
- Interface with customers, credit account managers and sales managers to assist in resolving invoicing discrepancies
- Prove proactivity in resolving customers issues, ensuring a high level of customer satisfaction
- Maintain information detailing the status of orders received for processing
- Work with Accounting for the timely resolution of invoice discrepancies. Contact customers and vendors as necessary to resolve billing discrepancies
- Familiarity with SQL and/or Salesforce reporting
- Communicate verbally as well as in writing with customers
7
Skills For Order Management Representative Resume
- Acquire and maintain in-depth knowledge of Adobe’s Digital Marketing software sales models
- Enter and process all incoming orders via EDI, Web Portal, and/or E-Mail
- Cultivate a professional, positive working relationship with both customers and field sales
- Data Entry of new account setup information, revised product pricing, and customer part numbers
- Detail oriented; comfortable reviewing contracts and detailed sales orders
- Be flexible, and work in a constantly changing and dynamic environment
- Able to perform all Tier I and II Sourcing tasks to fulfill emergency orders
- Ensures timely review and resolution of orders appearing on movement of orders report
- Backup for daily reporting when needed
8
Skills For Customer Order Management Representative Resume
- Support center quality improvements and response targets through a detailed understanding of Customer Order Management systems and processes
- Resolve complex customer inquiries through a detailed understanding of Cummins processes, systems, and practices
- Own complex issues and collaborate with Analysts to seek resolution, providing documentation and continual communication to customer throughout process
- Proficient understanding of Cummins products and services for Customer Order Management
- Book orders into the order management system in a timely and accurate manner and ensure proper invoicing
- Ensure accuracy with existing license configuration details
- Work closely with and support the Sales team with scheduling
9
Skills For Order Management Representative Domestic Resume
- Open order reports daily and follow up on pending orders to be processed
- Monthly tracking of customer promises and OTIF shortfalls
- Maintain pricing ( documentation and in the ERP)
- Actively engage in the continuous improvements within the Customer service team according to quality and Sarbanes Oxley standards and in the KPI follow up
- Develop and maintain positive working relationships with both internal and external Parts National Accounts customers
10
Skills For Order Management Representative National Resume
- Check availability of parts or units, find component match ups, and verify pricing
- Manage provisioning/delivery issues
- Assist with training team members
- Coordinate production plans to ensure the factories are planning materials to meet schedules
- Resolve discrepancies and order issues across departments quickly to meet processing metrics
List of Typical Responsibilities For an Order Management Representative Resume
1
Responsibilities For Customer Order Management Representative Resume
- Related experience in Order Management or Data Entry in a detailed environment OR equivalent combination of education and experience
- Acting as a liaison and advocate for clients with regards to resolution of billing inquiries, issues with orders, RMA’s and account management issues
- Provide direction and training to other team members as needed
- Participate in customer service related projects such as MDI (Monitoring for Daily Improvement)
- Process time sensitive orders and requests Receive, edit, and enter incoming customer purchase orders in an accurate and timely manner
- Gather data for measurement, analysis and reporting
- Order Management, which entails order entry, order modification/cancellation/tracking
- Resolve less commonplace issues and order exceptions Able to perform all Tier I and II Sourcing tasks to fulfill emergency orders
2
Responsibilities For Order Management Representative Domestic Resume
- English language in writing and speech
- Own Siebel Requests submitted by customer and provide timely and informative responses and follow ups per the Service Level Agreement
- Utilize Siebel to receive customer inquiries and maintain record of communications and internal or external escalations to resolve the customer inquiry
- Distribution/Service Network Knowledge – Knowledge of the Distribution Business Unit’s role in the distribution and support of Cummins products. Effectively communicates and works with Distributor personnel to complete performance plan objectives which require interaction with the global distribution network
- Participate in continuous improvement projects, and identify and report areas for improvement
- Direct customers through export compliance policy for export controlled parts, provide country of origin and harmonized tariff information as needed, or gather end user information for the purpose of releasing an export controlled part
3
Responsibilities For Order Management Representative National Resume
- Coordinate with Product Management, Purchasing, Materials, Technical Support, Marketing and Sales functions, and other Cummins departments such as Logistics, Transportation and Finance to provide Customer Order Management support or resolve customer complaints. Have a basic understanding of each department’s processes
- Manage expedite requests for Made-to-order parts
- Entry of EPS (software) orders and contracts into SAP
- Build a professional relationship with customers to increase loyalty in the Cummins products
- Act as customer liaison to Cummins central distribution centers and cross functional departments
- Distribution/Service Network Knowledge – Knowledge of the Distribution Business Unit’s role in the distribution and support of Cummins products
- Effectively communicates and works with Distributor personnel to complete performance plan objectives which require interaction with the global distribution network
- Create system generated quotations as required by the field Sales organization
4
Responsibilities For Order Management Representative, National Resume
- Receive customer purchase orders and review them for completeness and accuracy which includes product configuration and verifying terms and prices according to contracts
- Directly contact Sales Representatives and/or customers to resolve any order related issues
- Generate control codes/license files to entitle product to customers
- Ensure high levels of customer satisfaction through prompt and courteous communication of open and closed order status
- Exercises judgment within established practices to resolve problems and recommend solutions
- Coordinate with Customer Order Fulfillment (COF), Distributors and Sales departments, for redirected orders, and communicate all deliveries
5
Responsibilities For Order Management Representative Business Services Resume
- Coordinate and process product returns/credit/rebills
- Craft system generated quotations as required by the field Sales organization
- Ensure high levels of customer happiness through prompt and courteous communication of open and closed order status
- English as a native language or equivalent level
- Be able to resolve problems and recommend solutions
- Respond timely and efficiently to customer enquiries via different communication channels
- Process customer orders in compliance with company policies and practices
- Manage customer returns and credit notes
6
Responsibilities For Order Management Representative Lead Resume
- Provide information on products and prices to internal and external customers
- Actively work with sales team to support the business growth
- Work with other customer associates of different levels as well as other functional groups to ensure that customer’s questions and concerns are answered timely and thoroughly
- Partner with the Parts National Accounts Leader (Thomas Carroll) and Parts National Accounts Process Lead to bring on new customer accounts and grow current accounts
- Back-up support for Order Management Representatives
7
Responsibilities For Order Management Representative Resume
- Locate parts, and process orders on behalf of external Parts National Accounts customers
- Interface with cross functional stakeholders as necessary to meet the customers’ demands
- Enter and review sales orders for products and/or services in accordance with company policies and procedures
- Review and complete sales order packages for accuracy, errors, and omissions in conjunction with Trend’s revenue recognition policies
- Research and address customer questions/issues as necessary
- Actively participate in the resolution of complex order issues/problems with management as necessary
- Gather, maintain, and properly file internal and external correspondence as it relates to all sales orders
- Handle inbound calls to assist our Channel partners
8
Responsibilities For Customer Order Management Representative Resume
- Flexibility to work any shift between the hours of 7am-6pm CST with occassional overtime based on business need
- Review, verify and make corrections as necessary to ensure accurate information and order specifications. Contact customers to resolve unclear order issues
- Manage service / support interactions with customers by shaping the customer expectations, delivering on those expectations and deepening customer loyalty via incoming/outgoing calls, emails, and requests
- Understand the basic profile of the customers, and their most common needs and expectations. Tailor the support approach to fit particular customers and/or situations within established guidelines
- Complete troubleshooting and subsequent documentation on return and warranty claims and escalate as necessary
9
Responsibilities For Order Management Representative Domestic Resume
- Work with internal departments including factory liaisons to ensure timely and accurate information
- Utilize and manage all appropriate ERP business systems for assigned product bands
- Review, verify and make corrections as necessary to ensure accurate information and order specifications
- Contact customers to resolve unclear order issues
- Utilize and navigate E-Commerce and internal systems
- Product inventory review for back order release, and ETA communication
10
Responsibilities For Order Management Representative National Resume
- Coordinate documentation for Return Authorization Requests
- Enters orders, coordinates responses to order change requests, and confirms orders to customers
- Provides customers with product return authorization. Reviews warranty claims with quality department. Expedites repairs
- Enters orders and forecast into sales and operating template for financial reporting and planning on a monthly basis. Creates the Revenue forecast for the Fairport plant and tracks shipments, reporting revenue against plan on a weekly basis to divisional management
- Provides solutions to routine commercial problems
- Routes sales inquiries to the appropriate commercial owner
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