OPS Manager Resume Sample

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Hank Altenwerth
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Work Experience

Ad Ops Manager
11/2017 - PRESENT
San Francisco, CA
  • Perform operational approvals such as account opening and maintenance, funds/ securities disbursements, client
  • Coach and educate all employees on operational policies and procedures
  • Drive optimal channel return performance to optimize on inventory and cycle time for processing the returns
  • Building and executing the Capability (systems and processes) requirements for effectively managing the channel return processes
  • Working closely with Sales, Finance and Supply chain build and maintain Returns Policies impacting the returns in line with industry benchmark
  • Building channel return programs which offers channel partners effective returns solution to manage its customer base on returns
  • Building and managing the returns process from point of sales to disposition to ensure cost optimization
Shift Ops Manager
09/2012 - 08/2017
Phoenix, AZ
  • Ensuring the channel requirements are taken in to consideration for effectively launching the products in to the channel from the returns perspective
  • Understanding the drivers of returns and coming up with effective programs to minimize unqualified returns
  • Ensuring end of life requirements for channel returns
  • Ensuring end to end visibility to Returns inventory in the channel
  • Ensuring and driving Performance visibility (Return rates, Returns for Credit and Returns for exchange)
  • Working closely with Channel operations manager to drive Corrective action and Resolution Management with channel partners
  • Handles a full range of complex technical activities for functional area
  • Responsible for ensuring the accurate and timely processing of all activities related to functional area
Um-senior Ad Ops Manager
02/2008 - 06/2012
Phoenix, AZ
  • Answers queries and handles requests related to functional area which includes problem solving and judgment
  • Follows established policies and procedures related to functional area and complies with established methodologies and quality standards
  • Escalates issues requiring advanced expertise or knowledge about the broader business impact of decisions. Works with supervisor on more advanced issues
  • Prepares reports and completes documentation related to functional area
  • Manages special projects related to functional area
  • Prepares reports of analytical results
  • Lead a team of Engineers who’s responsibilities are to maintain and operate Access, Edge and Core Networks consistent with Engineering policy, standards and best practice
  • Lead a team of Engineers who’s responsibilities are to configure, service and support routing and switching equipment necessary for the delivery of Metro Ethernet, Regional Ethernet and Inter-Regional Ethernet services
  • Lead a team of Engineers who’s responsibilities are to troubleshoot and resolve service level and/or critical and system related issues


The University of Montana-Western
2003 - 2007
Bachelor's Degree in Environmental Sciences

Professional Skills

  • Excellent communications and presentation skills. Good interpersonal skills with ability to establish relationships
  • Demonstrate ownership skills in handling issues
  • Excellent verbal and written communication skills, ideally comfortable in a consultative, client-facing environment
  • Demonstrated team-building skills
  • Strong data management skills (SQL) and basic scripting proficiency (JS/Python)
  • Motivating, listening, and problem-solving skills
  • Work experience working on designing and running live events for a gaming company, or similar experience in a similar industry

How to write OPS Manager Resume

OPS Manager role is responsible for general, employment, software, compliance, accounting, discretion, basic, standards, environmental, government.
To write great resume for ops manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For OPS Manager Resume

The section contact information is important in your ops manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your OPS Manager Resume

The section work experience is an essential part of your ops manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous ops manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular ops manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative OPS Manager resume experience can include:

  • Experience in ad operations and trafficking with a strong understanding of implementation factors and quality assurance best practices
  • Effectively communicate with teams so that they are informed of ongoing projects (advancement and direction)
  • Excellent problem solving and analytical skill
  • Data Center technical operational experience with 3-5 years of management experience
  • Five (5) years of related experience required on projects dealing with appeals, invoices, change requests, and identifying/recovering overpayments
  • Expedite receiving, picking and shipping of priority product (e.g. Special Order Express (S.O.E.) or Special Order Sales (S.O.S.)

Education on an OPS Manager Resume

Make sure to make education a priority on your ops manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your ops manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in OPS Manager Resume

When listing skills on your ops manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical ops manager skills:

  • Effectively prioritizes work and possesses time management skills
  • Strong computer skills; Experience with software applications such as Excel, Access or Lowe’s DMS
  • Excellent project management skills (3-5+ years of direct project management experience) and ability to drive global initiatives
  • Handle multiple tasks efficiently and effectively, often times with conflicting priorities and across varying time zones
  • Strong communication & presentation skills (verbal and written)
  • Excellent verbal and written communication skills, and able to work collaboratively across a number of internal and external teams

List of Typical Experience For an OPS Manager Resume


Experience For Ad Ops Manager Resume

  • Ensure that teams have the technical support required to work effectively (in collaboration with internal partners: GNS, TG, etc.)
  • Digital marketing experience on either the agency or client side
  • Experience working in in Doubleclick Campaign Manager
  • Ensure that priorities are managed and respected according to the plan set out with the live producer
  • Support and ensure the effective coordination of the operations and technical teams
  • Ensure clear communications and effective coordination with internal and external service providers

Experience For Shift Ops Manager Resume

  • Drive stakeholder and partner meetings so that each party is aware of their priorities, proper risks notated and next steps are clearly advised
  • Confident and comfortable dealing with conflicting demands on her/his time
  • Assist Media Planners in gathering deliverables for campaign launches and coordinating launch details
  • Recruitment and training of staff
  • Manage media agency Ad Ops team that oversees the trafficking, set-up, and QA of all EMEA digital media campaigns run through our media agency
  • In partnership with internal creative producers and media agency planning teams, capture and socialize best practices to optimize future campaign launches
  • Our culture is very unique and we live by our values, so it's worth learning more about Netflix at jobs.netflix.com

Experience For Assistant Ops Manager Resume

  • Through knowledge in Server architecture and Operating systems
  • Drives process changes to make complex ways of working more simple for their work area
  • Mentor and monitor Operations Coaches’ performance; ensure Team Members are executing assigned tasks accurately and as scheduled
  • Analyzes data or statistics to identify the level of customer support the organization is providing
  • This is an office based position. The noise level in the office is usually moderate (computers, printers, light foot traffic)
  • Comprehension: Ability to understand, remember and apply oral and/ or written instructions or other information. Ability to understand, remember and communicate routine, factual information. Ability to understand complex problems and to collaborate and explore alternative solutions
  • Organization: Ability to organize thoughts and ideas into understandable terminology. Ability to organize and prioritize own work schedule on short-term basis. Ability to organize and prioritize work schedules of others both on short-term basis and a long term basis
  • Reasoning/Decision-Making: Ability to think logically and apply common sense in performing the job. Ability to make decisions which have moderate impact on immediate work unit and monitor the impact outside of the work unit
  • Mathematics: Ability to count accurately. Ability to add, subtract, multiply, divide and to record, balance, and check results for accuracy. Ability to compute, analyze, and interpret numerical and statistical data for reporting and forecasting purposes

Experience For Global Investigations Task Force Latam AML Ops Manager Resume

  • Use their detailed front to back process knowledge in order to support daily branch business operational activity
  • Solve problems and address internal and external client issues and complaints in accordance with firm policy and
  • MTS, Wall Street Systems, Misys, 360T, FXAll, Swift Accord
  • Responsible for the day-to-day operation and management of VMware’s private IT cloud infrastructure, including vSphere, Linux, Windows and reporting tools
  • Oversee trafficking deliverables and perform regular quality checks, making sure tags are wrapped with 3rd party pixels, global naming conventions are applied, and internal trackers are loading

Experience For Um-senior Ad Ops Manager Resume

  • Ensure proper setup of marketing and creative tests in DoubleClick with media agency Ad Ops teams
  • Proactively identify ways to streamline the campaign workflow. Recognize and push more efficient ways to work or opportunities for automation
  • Continually push smooth integration of Doubleclick formats and 3rd party partner technologies within plans
  • SMTP, NLB, ACL, F5
  • Act as the primary operations contact for Shazam’s EMEA reseller Partners. Providing technical support, training, advice and guidance, quality assurance of campaigns booked against Shazam’s inventory and helping to facilitate consistent campaign execution across a diverse range of clients and integrations
  • Help to identify, deploy and manage the systems, tools and processes required to support an aggressive scaling of our sales volume in the EMEA region
  • Develop traffic sheets and spec sheets based on approved media plans

Experience For Global Ops Manager Resume

  • Performing vendor quality assurance checks, reviewing the media plan, aligning assets with the media plan, implementing creative assets, and performing pre-launch testing
  • Launch and configure assets, verify a successful launch and execute campaign workflow
  • BS/MS CS or related technical discipline
  • Clarity in communication (both written and verbal) and collaborative attitude
  • Work with internal customers, development, QE, product management and partners
  • Experience acquiring In-depth understanding of large complex enterprise software systems to isolate defects, reproduce defects, assess risk and understand varied customer deployments

Experience For Catalog Quality Ops Manager Resume

  • Self / fast leaner and ability to work in a startup type environment
  • Drive an agenda of continuous improvement throughout all areas or responsibility to ensure “best in class” performance. Develop policies and procedures that support Shire’s business objectives to ensure maximum accuracy and efficiency from our human and technical resources
  • Maintains quality by analyzing, designing, enforcing administrative policies and procedures, and by establishing and enforcing Guaranteed Rate’s operational standards
  • Setting up, tracking and evaluating support of campaigns in paid digital and social media ad space
  • Regularly pull data across various platforms on website and social media exposure; bring data into proprietary data warehouse
  • Passionate about promoting a data-driven culture across the organization
  • Manage external vendors to set up and optimize digital and social media programs (e.g., Google AdWords, Facebook, YouTube)

Experience For Asst Ops Manager Night Resume

  • Direct, coach and delegate to operational supervisors (level 33 and 34) as appropriate. Develop supervisors and associates to achieve the department’s performance goals and objectives. This includes on-the-job training, coaching and giving feedback on performance, and timely writing and delivering of performance appraisals
  • Demonstrates strong People management /Innovative leadership skills
  • Stake independent decision in an ambiguous situation
  • Implement and execute plans to complement the business unit’s strategic and operating plan; champion the execution of tactical initiatives within the Business Unit to maximize the customer experience, growth and durability, while optimizing profitability
  • Drive functional plans within the operations group to execute against the business plan to achieve or exceed the Business Unit’s budget and strategic plan to grow the business, achieve customer experience goals, and meet or exceed service business objectives
  • Proactively drives issues that span BT, customer and supplier
  • Drives short term improvements against KPI's, but develops Customer Satisfaction plans for the long-term to meet overall customer satisfaction targets, which could include perception, client survey or EDCSM's. Also drives longer term Resourcing strategies across their teams

Experience For Ad Ops Manager, Performance Ads Resume

  • Help define and execute upon the operational business requirements to launch a new category
  • Identify and resolve any safety issues on the floor and notify the appropriate party for resolution if unable to personally resolve ;Build a culture of safety in the work environment; complete safety observations
  • Drive functional plans within the operations group to execute against the business plan to achieve or exceed the Business Unit’s budget and strategic plan to grow the business, and meet or exceed service objectives
  • Carry out supervisory responsibilities in accordance with the organization’s policies and procedures
  • Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement/ Six Sigma initiatives to enable Operations and ultimately the FC to attain Amazon’s Business Plan
  • 3-5 of the most important skills/experience for this role
  • Effectively communicate with various creative partners

Experience For Local Digital Ops Manager Resume

  • Experience in mobile app marketing tech stack and space
  • Working experiences in HVAC industry
  • Analytical and technical operations experience
  • Establish and maintain effective relationships with clients and other external entities as needed
  • Working with Head of AdOps EMEA run training sessions for the Ad Ops team as well as the wider Mediabrands agency teams on best practices and processes
  • Collaborating with Sales, Client Services and Creative teams to provide best in class service to our Customers and drive repeat business

List of Typical Skills For an OPS Manager Resume


Skills For Ad Ops Manager Resume

  • Advanced skills in collecting, analyzing, and synthesizing data
  • People management experience and experience working with (and scaling) large global teams and operations
  • Experience working on live events for a gaming company, or similar experience in a similar industry
  • Analytical and troubleshooting skills to resolve complex problems; creative problem-solving
  • Hire amazing talent and help them up-level their skills to build capabilities beyond that of most IT teams

Skills For Shift Ops Manager Resume

  • Solid understanding of video games and the video game landscape; preferably with a strong knowledge of 2K games
  • Bi-lingual skills helpful, if applicable to the facility
  • Strong experience in a digital ad operations environment
  • Strong attention to detail, well organised and possesses the ability to prioritise multiple tasks under pressure
  • Planning & organising -Ability to set priorities, goals and time tables to achieve maximum productivity in a fast-paced and demanding environment
  • Working closely with Head of AdOps EMEA to localise the global approach based on knowledge of local nuances and priorities
  • Depending on the center or region size 5 – 15 year’s management experience in a production, service-oriented environment
  • Strong understanding of digital media, including display, social, video, programmatic, trafficking and reporting
  • Experience managing an operations team using a ticket based workflow

Skills For Assistant Ops Manager Resume

  • Experience working independently and self-managing projects
  • Maintain a strong relationship with Doubleclick specialists, staying abreast on the latest Doubleclick trafficking solutions and certification processes
  • Experience with/exposure to setting up a/b and multivariable tests within ad serving platforms
  • Experience troubleshooting hardware and software problems, with and without the use of a remote access tool
  • Experience working with web and/or social media analytics data and platforms
  • Experience in an introducing Broker Dealer Trade Support area
  • Can make solid decisions quickly based on limited information and changing conditions
  • In depth knowledge and experience in networking L2 and L3 and network designs

Skills For Global Investigations Task Force Latam AML Ops Manager Resume

  • Ervice operations experience in a 24x7x365 enterprise environment
  • Strong personality with the ability to problem solve
  • Proven record for complying with safety requirements, and ability to build a culture of safety among subordinates and peers
  • Experience in team coordination/management
  • Participation in a Corporate-led initiative or previous leadership experience in another Lowe’s supply chain network facilities
  • Previous experience in creative studio management
  • Proven ability to facilitate alignment and communication across complex organizational matrix
  • Experience with digital operations processes
  • Strong Excel proficiency is required

Skills For Um-senior Ad Ops Manager Resume

  • Five (5) years of experience in a Customer Support Management related field OR
  • Ensure that our new hire experience is the best in the business and that new Pinployees are equipped to be immediately productive
  • Experience with Facebook Power Editor and Snap Ad Manager for management of custom audience-targeted campaigns
  • Experience with Google suite of products, especially Gmail, Docs, Sheets, and Slides
  • Champion excellent Customer Service from the Ad Ops team
  • Experience in Ad Operations

Skills For Global Ops Manager Resume

  • Creating and implementing ad tags; and applying other marketing tags, like web beacons for advertiser site pages and any network tracking pixels
  • Monitoring campaign delivery on a daily basis and reporting on pacing
  • Troubleshooting campaigns by identifying potential issues with creative, tags and escalating
  • Supporting the Digital and Social Media Analysts in reviewing and analyzing website and social media performance across campaign goals and benchmarks
  • Finding solutions for non-compliance and updating processes to drive further adoption
  • Generating reports for proposals and offering adops/tech support
  • Providing post campaign reporting to the sales team on a monthly basis
  • Helping monitor and protect against digital ad fraud and adjusting results as needed

Skills For Catalog Quality Ops Manager Resume

  • Understanding of Dodd Frank, it’s effect on the industry, and the implications operationally
  • Creating Technical Security Standards for various end-points
  • Working knowledge of DoubleClick Campaign Manager, Sizmek, and/or Facebook’s Atlas
  • Working with Head of AdOps EMEA source local technology providers that deliver on data commitments
  • Working closely with other teams to ensure creative, tags and all assets are implemented correctly
  • Implementing necessary optimisations to ensure full campaign delivery
  • Working knowledge of trade allocation functionality

Skills For Asst Ops Manager Night Resume

  • Assist in the management of training, payroll budget and scheduling, policies and procedures, achieving service-based revenue goals and facilities maintenance
  • Responsible for managing and trafficking campaigns in the company ad server, working towards campaign timings and delivery expectations
  • Knowledge of ad serving technology vendors (DCM, Flashtalking, Sizmek) tools and systems essential
  • Maintain a working knowledge of relevant technology-based projects, including various devices and computer- based applications
  • Hands-on end-to-end campaign management; trafficking, reporting, optimization
  • Work with marketing operations and ad technology teams to develop internal ad serving solutions/integrations w/ DCM/DCS

Skills For Ad Ops Manager, Performance Ads Resume

  • Ensure all ad ops processes, documentation and training are all kept up to date as required by a rapidly evolving sales organisation
  • Recognize and implement publisher tracking mechanisms as needed
  • Establish testing platforms with clients and external publisher ad operations teams – be the conduit between developers, clients and other AdOps folks
  • Prep bi-weekly and one-off campaign reports for pacing ad campaign KPIs
  • Improve knowledge of the systems processes and technologies, infrastructure and service development processes, both current and emerging technology
  • To lead the resolution of complex issues on during delivery
  • Review Database Auditing requirements
  • Responsible for project costs and resources, tracking actual against budget; manages the trade off of delivery within time/cost/quality constraints

Skills For Local Digital Ops Manager Resume

  • Attribution and reporting tools – e.g. Internal corporate management information systems
  • Lead teams looking after complex workstreams simultaneously (multiple categories and cross-category work streams
  • Solution oriented management style, proactively and positively addressing opportunities
  • Proficiency in MS Office Suite (Outlook, Word, Excel), basic database use, electronic support ticketing
  • Lead the scheduling and technical operations for live events
  • All EMEA markets are adopting the ad-tech tools as per the clients digital strategy

List of Typical Responsibilities For an OPS Manager Resume


Responsibilities For Ad Ops Manager Resume

  • Proven leadership and supervisory experience Successfully manages multiple tasks simultaneously
  • Ad ops (or equivalent experience) working with tracking implementation, strategy and tools
  • Min 6 years of relevant work experience in operations
  • Upply chain, inventory management, finance and/or project management experience
  • Experience and willingness to mentor and coach others
  • Demonstrated flexibility and adaptability; handles stressful conditions
  • Learn new tasks and quickly apply new skill
  • Training and education across the markets

Responsibilities For Shift Ops Manager Resume

  • Setting up process and data management needs with Media and Analytics teams
  • Fluently communicate with engineering, product and marketing teams
  • Assists with providing required training to employees both locally and to third party vendor
  • Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals
  • Identify opportunities to implement new tools to create cutting edge solutions
  • Daily job scheduling and fulfillment
  • To arrange and conduct training for technicians
  • Active participant in up-front media campaign discussions regarding Ops issues (3rd party vendors, etc.)

Responsibilities For Assistant Ops Manager Resume

  • Schedules all QA, ensures QA is being conducted in a timely manner and manages QA resources
  • A passion for Digital and Creative Marketing
  • Team work & collaboration -Working collaboratively with a group of people in order to accomplish a task or achieve a goal
  • Be responsible for the QA and governance of naming conventions across digital channels
  • Research, plan and lead the development of engagement/monetization strategy and goal setting across multiple titles
  • Passion for mobile gaming
  • Empathy for players and ability to create appealing and successful events

Responsibilities For Global Investigations Task Force Latam AML Ops Manager Resume

  • See change as an opportunity; adapts quickly to change, and maintains proficiency in changing work environments
  • Implement change and/or develop new processes as required
  • Implement and execute plans to complement the business unit’s strategic and operating plan; champion the execution of tactical initiatives within the Business Unit to maximize growth and durability, while optimizing profitability
  • Drive functional plans within the operations group to execute against the business plan to achieve or exceed the Business Unit’s budget and strategic plan to grow the business and meet or exceed service business objectives
  • Overall experience working marketing tech or product management or marketing ops or media buyer

Responsibilities For Um-senior Ad Ops Manager Resume

  • Executing on mobile advertising campaigns running on the Shazam app and website as well as management of retargeting and audience-targeted campaigns utilizing 3rd party inventory
  • Ensure all ad ops processes, documentation and training are all kept up to date as required by a rapidly evolving sales organization
  • Help to identify, deploy and manage the systems, tools and processes required to support an aggressive scaling of our sales volume in the APAC region
  • Understand regional and local client requirements and KPI’s for optimum campaign implementation and ad-tech recommendation
  • Drive change management with the local teams to break down the barriers of entry

Responsibilities For Global Ops Manager Resume

  • Conflict resolution with support of Head of AdOps EMEA
  • Expectation and relationship management with all stakeholders
  • Stay up to date with technology updates and become beta trial partners with providers
  • Manage workflow between all stakeholders
  • Coordinate and ensure standardised set up for search, social and display media channels

Responsibilities For Catalog Quality Ops Manager Resume

  • Ensure standard of knowledge across all tools and platforms used is consistent across the markets
  • Identify opportunities to create efficiencies between all teams
  • Evolve internal processes to enable dynamic and agile delivery of campaigns
  • Implement new processes and products as discussed with the Global Operations Director
  • IPG Mediabrands EMEA : Head of Ad Operations

Responsibilities For Asst Ops Manager Night Resume

  • Global Ad Operations: Global Operations Director
  • Local markets: Digital leads, Media planners
  • Manage direct reports and the general activities of the program’s operations
  • Develop and implement company policies and procedures as well as ensure compliance with these procedures
  • Monitor performance against key indicators established internally or externally by the client
  • Develop performance goals and objectives for staff and monitor achievement of those goals
  • Experience managing to meeting/exceeding contractual obligations such as Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and any additional metrics related to
  • Lead the operation teams
  • Understands vendor capabilities and strengths at a basic functional and service level. Using that knowledge and an understanding of campaign requirements decides which vendor to grant the business to

Responsibilities For Ad Ops Manager, Performance Ads Resume

  • Responsible for all up-front communication with 3rd party Adserving vendor regarding schedule and costs issues
  • Act as first line of issue escalation; manage the resolution of issues as they arise (pre and post live) such as discrepancy between reporting systems and creative malfunctions
  • Manage process for deploying application releases
  • Solves and investigates customer’s long-standing or complex problems with confidence and patience
  • Take part in developing the launch plan and coordinate execution

Responsibilities For Local Digital Ops Manager Resume

  • Implement problem-solving processes with internal partners (GNS, TG, development teams, etc.)
  • Ensure ASAs are met when appropriate
  • Communicates politely with customers, schools and cross-departmental personnel by email, telephone and other equipment
  • Monitors third party vendor support services and queues to ensure adherence to set policies, procedures and service level agreements (SLAs)
  • Recognizes and identifies potential areas for improvement, or where new policies and procedures can be developed or modified

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