Operations Trainer Resume Sample

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Virgil Schneider
8901 Williamson Shores,  Los Angeles, CA
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Work Experience

Operations Trainer Continuous Development & Improvement Specialist
04/2017 - PRESENT
Houston, TX
  • Design, develop and maintain training materials aligned with the organization’s priorities and needs
  • Developing and facilitating training programs, preferrably in the operations field
  • Frequent interaction with executive management (CEO, CEO Directs and BU Heads), as well as with operational management in the US and India
  • Maintain the security, confidentiality, integrity, and availability of information stored in the ISGN’s computer networks and data communications infrastructure. All users of ISGN’s systems are responsible for protecting those resources and the information processed, stored or transmitted
  • Conduct web-based training and travel to branches as required
  • Successfully convey the BD culture to new hires. Including but not limited to SQDC (Safety, Quality, Delivery, and Cost), Good Manufacturing Practices, Good Documentation Practices, General Safety Principles, KAS (Kaizen Action Sheet), and SafeStart concepts
  • Perform the essential functions of jobs within assigned work area (refer to job descriptions within assigned work area for specific requirements)
  • Train associates through the effective application of adult learning theories
Operations Trainer
12/2011 - 01/2017
Chicago, IL
  • Train associates one-on-one, in on-the-job settings, and in a classroom setting when necessary
  • Effectively apply oral and written communication skills
  • Technical knowledge and skills associated with production equipment, along with the ability to effectively transfer knowledge and skill sets
  • Gather and compile technical, procedural, and process-related information into usable training materials
  • Capability to compile information into comprehensive training documents
  • Creation of audit processes intended to measure the transfer of key learnings into the workplace
  • Identification of and assistance with the removal of barriers that prevent associates from performing their jobs in the most safe and efficient manner possible
Operations Trainer nd Shift
04/2008 - 09/2011
Philadelphia, PA
  • Assistance to associates and management in identification and elimination of safety hazards
  • Collaboration with Coordinators, line Set Ups and Facilitators to ensure training and process needs are being met in assigned departments across all shifts
  • Interaction with supervision, engineers, and technicians, as new and/or re-tooled equipment is being considered and/or installed to develop appropriate training materials
  • Assistance with the new-hire orientation, including new hire tours, when needed
  • Instruction of associates on reporting related to production, waste, and material usage, according to the latest acceptable methods
  • Serve as a resource to assist with training associates on BD-specific applications including, but not limited to, C2C, SAP, Apriso/Dashboard, BD Employee Self Service (ESS), and the HR One Portal
  • Trains all new Operations Division employees and creates advanced and/or supplemental programs for existing employees. Accepts non-Operations staff training requests when space allows
  • Monitors individual performance from the newest employees to the most advanced, determining additional needs for training


Southern Illinois University Carbondale
2004 - 2008
Bachelor's Degree in Related Field

Professional Skills

  • Excellent organization skills with the ability to prioritize and work effectively in a constantly changing environment
  • Excellent presentation and facilitation skills and technical instruction skills
  • Strong organization and planning skills to develop agendas, plans and set priorities
  • Strong organization and planning skills with the ability to develop agendas, plans and set priorities
  • Excellent problem-solving skills and the ability to resolve issues effectively and efficiently
  • Deliver up-skilling training to all TCs as needed in areas such as International, core soft-skills and exchanges
  • Experience with training, documentation, and/or escalation or quality mentoring skills

How to write Operations Trainer Resume

Operations Trainer role is responsible for training, presentation, interpersonal, planning, organization, software, development, leadership, technical, customer.
To write great resume for operations trainer job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Operations Trainer Resume

The section contact information is important in your operations trainer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Operations Trainer Resume

The section work experience is an essential part of your operations trainer resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations trainer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations trainer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Operations Trainer resume experience can include:

  • Plans, develops, implements, and evaluates MC400 software training programs. Additionally provides instruction during MC400 training on other associated software applications
  • Conducts customer service training as well as training in other various areas (including personal development skills) and soft skills
  • Responds effectively to guest and team member concerns by drawing upon past experience and company policy to determine a solution
  • Good interpersonal, networking and collaboration skills
  • Demonstrated ability to coach colleagues at various skill, knowledge and experience levels
  • Prioritize and effectively respond to competing demands for resources

Education on an Operations Trainer Resume

Make sure to make education a priority on your operations trainer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations trainer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Operations Trainer Resume

When listing skills on your operations trainer resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical operations trainer skills:

  • Conduct training programs for various sales groups on sales skills, sales management skills and other sales related content as needed
  • Excellent listening, observing and critical thinking skills
  • Cause and effect thinking; ability to operate in fast paced environment; detail orientation and multi-tasking skills
  • Strong relationship-building skills are a requirement for building value with TCs and internal partners such as Operations leadership
  • Strong Microsoft Office skills, including Word, Excel, and Power Point
  • Effective team-building, organizational, and leadership skills

List of Typical Experience For an Operations Trainer Resume


Experience For Mortgage Operations Trainer Resume

  • Proven experience delivering adult learning programs using a variety of learning methods
  • Demonstrated experience in driving operational improvements and innovation
  • Meticulous attention to detail, ability to multi-task, ability think on your feet, and superior organizational skills
  • Demonstrated knowledge in Solids Control Technology and Heavy Equipment Operations
  • Experience supporting a range of assignments requiring originality and innovation in determining how to accomplish tasks
  • Tests trainees to measure progress and to assess the effectiveness of training
  • Experience with current Microsoft Office, particularly PowerPoint and Excel
  • 6 months of experience in a customer service role
  • Strong background in the hospitality industry

Experience For Operations Trainer nd Shift Resume

  • Valid driver’s license with clean and safe 5-year driver abstract
  • Demonstrated ability to train, coach, evaluate and improve others
  • Vet product and processes prior to rollout and refine
  • Analyze and track effectiveness of deliverables (website, newsletter, etc)
  • Self-motivated and able to operate independently with the right direction
  • Flexible, able to adapt quickly as priorities change
  • Knowledge of effective instruction, teaching principles, and techniques

Experience For Process Operations Trainer Resume

  • Experience with Addie/SAM instructional design model
  • Strong MS PowerPoint, Word, Excel and Visio
  • Experience and knowledge of Oil and Gas industry health and safety regulations
  • Demonstrates detailed functional knowledge
  • Highly skilled with the ability to move between shifts/ product lines
  • Evaluate the efficiency and effectiveness of staff performance and refer for further training as needed
  • Strong travel industry knowledge
  • Ensuring exceptional quality of service through consistent standard training, development, and coaching

Experience For Payroll Operations Trainer Resume

  • Analysing training needs, identify training gap
  • Ongoing training for new policies, website functionality enhancements, etc
  • Providing team member breaks while accounting for factors such guest flow, call-ins, and other operational variables
  • Facilitating recurrent training onboard American Cruise Lines ships for Shipboard officers and crew members
  • Working knowledge of adult learning theories
  • Owning Training Resources

Experience For Production Operations Trainer Resume

  • Ongoing Commitment to Excellence
  • Working with remote staff is a positive
  • Tracking and data collection in LMS
  • Understanding of preventative maintenance programs
  • Math comprehension for calculating, scheduling, charting, and analyzing data
  • Provide feedback to the Training and Performance Manager regarding all training related issues
  • Oversees all opening, operating, and closing procedures

Experience For Operations Trainer Continuous Development & Improvement Specialist Resume

  • Collaborate with product teams and other groups to ensure that ongoing training sessions are being conducted to further educate members or operations team
  • Train others and create training materials that support established learning objectives in a fast-paced and changing environment
  • Knowledge in developing and delivering training
  • Induction of temporary staff & any ongoing coaching required
  • Collaborate with SMEs regarding coordination of training
  • Monitor the floor consistently to ensure that all processes are being followed according to Company standards
  • Interface with Management regarding the status of training for hires

Experience For Stars Field Operations Trainer Resume

  • Provide feedback to Training and Performance Manager, Distribution and Shift Managers and Human Resources regarding any performance-related issues
  • Manage delivery of courses and programs utilizing Cigna University’s learning management system
  • Research and implement new training techniques and exercises with direct input from the training team ashore
  • Willingness to travel: this is a traveling position, and a majority of the time is spent onboard the ships during the season
  • Create standard work and training materials on GRP manufacturing operations
  • Assist plant in various support roles including mechanical maintenance, grinding, etc
  • Run and facilitate training checks on new associates to test comprehension and understanding
  • Guide and support senior level employees in identifying their career goals and the necessary strategies for achieving them in conjunction with department goals
  • Provide customised training and coaching in accordance with the client needs

Experience For PH Operations Trainer Resume

  • Create and update training content and training plans
  • Reports on progress of employees under guidance during training periods. Maintain trainee records
  • Perform Semi-Annual and just-in-time GAP/Needs Assessments as required and tailor existing and new training and development content to meet business needs
  • Ensure activities are aligned with Global Manufacturing Training Strategy
  • Oversee and provide continuous improvement on Training Library and Training SME/Facilitator list

Experience For Operations Trainer Spokane HoM Resume

  • Respond and provide guidance to employee questions regarding training and development opportunities
  • Develop and conduct ThriveHive Operations training sessions – for new hires as well as existing employees
  • Provide support with staff performance consulting as requested by business unit leadership to increase staff efficiency and staff development training needs
  • Analyze training needs, identify cross training opportunities, and identify staff performance gaps
  • Design and develop training materials to increase learners’ retention and align training programs with strategic initiatives
  • Responsible for training regional staff and training materials

Experience For Benefits Operations Trainer Resume

  • Update individual employee training tracking as necessary
  • Contribute to the overall success of L&D by identifying ways to continuously improve the learning process
  • Capable of working and delivering under pressure and in a fast-paced environment
  • Participates in training needs assessments with trainers, end-users, and managers to identify training needs and appropriate objectives
  • Designs and facilitates training materials and lesson plans to achieve training objectives
  • Continually evaluates on-line training, determines value and deployment opportunities, and executes deployment

List of Typical Skills For an Operations Trainer Resume


Skills For Mortgage Operations Trainer Resume

  • Excellent time management skills to ensure metrics and timeliness for projects are met
  • Excellent written and oral communication, interpersonal and listening skills required
  • Strong audio/video presentation skills
  • Demonstrates intermediate technical skills
  • Strong delivery and presentation skills

Skills For Operations Trainer nd Shift Resume

  • Strong interpersonal and communication skills and ability to work with a cross-functional teams
  • Demonstrated customer service skills, particularly in an environment with sizeable customer base and/or high volume of transactions
  • Excellent time and classroom management skills
  • Possess excellent skills with MS Office (Word, PowerPoint, Outlook, and Excel) and instructional software
  • Excellent verbal and written communication skills; ability to present confidently in front an audience
  • Planning and scheduling skills, as related to coordinating training sessions
  • Training & development of soft skills

Skills For Process Operations Trainer Resume

  • Understanding and prior experience with the Principles of Adult Learning ? Proficiency in Microsoft Office applications: Word, Excel, PowerPoint
  • Responsible for effectively managing staffing levels during both slow and busy periods
  • Manage and facilitate ongoing training to introduce new products or services, teach new workflows or processes, and refresh technical skills
  • Great communication and interpersonal skills, including public speaking
  • One-on-one training skills for training on the floor
  • Mentor and develop skills of a diverse group of individuals according to their learning abilities

Skills For Payroll Operations Trainer Resume

  • Proven record of being an effective listener and communicator with customers and peers
  • Actively maintains a working knowledge of Jackson’s systems and procedures applicable to the products, topics, processes and skills trained
  • Demonstrate good judgment and dedicated problem solving methods in order to handle unexpected challenges
  • Act in the role of Quality Control while onboard to ensure all company standards are being executed effectively and properly
  • Exceptional collaboration and problem-solving skills
  • Basic computer skills, including Excel, PowerPoint, and Word

Skills For Production Operations Trainer Resume

  • Classroom training presentation skills
  • Coordinate/facilitate disciplinary action effectively, as needed
  • Demonstrate good judgment and proactive problem solving methods in order to handle unexpected challenges
  • Exceptional verbal and written communications skills are needed in order to communicate with new TCs, as well as internal and external partners
  • Collaborate and interact effectively with all levels of staff and management
  • Work independently, organize, plan and effectively manage time
  • Recent experience as a Corporate Travel Consultant with International experience is required

Skills For Operations Trainer Continuous Development & Improvement Specialist Resume

  • Extraordinary verbal and written communications skills are needed in order to communicate with new TCs, as well as internal and external partners
  • Proven track record as an effective Admissions Host
  • Well-developed business acumen, management skills, and customer focus
  • Manufacturing experience (ability to quickly gain the working knowledge of all jobs on the team)
  • Experience designing and implementing training curricula
  • Experience developing and managing training materials

Skills For Stars Field Operations Trainer Resume

  • Experience with state of the art technologies and best practices for authoring instructional manuals and leading teaching platforms
  • Manage and facilitate job specific new hire training programs using proven techniques to increase retention and engage and motivate participants
  • Lead the Education team in its goal of delivering unique, memorable, and rewarding experiences to all our guests
  • Test trainees to measure progress and effectiveness of training. Assist with problems concerning how to perform specific tasks related to their position
  • Proactively offer new ways of improving training experience
  • Experience working in accounts receivable, billing, collections, or similar field
  • A positive leader with proven ability in teaching, facilitation, and creative problem solving
  • Proven track record of showing initiative and creativity

Skills For PH Operations Trainer Resume

  • Hands on self-starter, with experience learning new, complex topics
  • Experience of maintaining the highest level of service in high pressure situations
  • Experience fulfilling digital products (or similar)
  • 1+ experience in client and sales facing role
  • Experience presenting in large & small groups
  • Professional experience in training delivery
  • Experience in digital marketing/technology an advantage
  • Experience with online booking tools for travel require
  • Navigate a fast-paced environment with often changing priorities

Skills For Operations Trainer Spokane HoM Resume

  • Knowledge of, and a proven track record in, the delivery of training and assessments
  • Have awareness and experience in design, development, implementation, and evaluation of training plans, curricula, and methodology
  • Recognize and assess skill levels in all areas of Operations including Distribution, Shipping, and Inventory Departments
  • Previous writing experience required
  • Solid understanding of International travel, GDS, exchanges and destinations required
  • Demonstrated knowledge of software technology, and proficiency with remote meeting technologies
  • Computer literate with knowledge and experience using Microsoft Office applications

Skills For Benefits Operations Trainer Resume

  • Two to five years experience in a training position or in the Operations Department
  • Adult Education Certification and/or CTDP (Certified Training and Development Professional ) is considered a strong asset
  • Relevant experience in a Training and Development position, preferably within a food plant facility
  • Advanced knowledge of Microsoft Office (e.g., experience preparing sophisticated presentations in PowerPoint for class room delivery)
  • Mechanical Maintainer Experience
  • Organized and efficient; able to prioritize tasks and projects
  • Service Center experience required
  • Typically requires 3-5 years of related experience

List of Typical Responsibilities For an Operations Trainer Resume


Responsibilities For Mortgage Operations Trainer Resume

  • Effectively teach new subject matter to an audience containing both a beginner and an experienced audience
  • Identifies areas of opportunity for development of skills for career and personal growth
  • Proficient in the use of online survey tools and basic imaging editing tools
  • Act as Subject Matter Experts (SMEs) to assist Instructional Designers with developing training materials
  • Assist in orientations for Operations staff, trainings, and maintain training plans

Responsibilities For Operations Trainer nd Shift Resume

  • Ensure that all materials in the Training Center are up to date and accessible for staff
  • Provide troubleshooting techniques when necessary
  • Lead demonstrations in the Training Center
  • Conducts daily Host Observations to ensure all policies and procedures are being followed
  • Provides an end-of-day report to the Duty Management team summarizing the day’s activities

Responsibilities For Process Operations Trainer Resume

  • Troubleshoots issues with Accesso/ticketing and communicates this information to the pertinent parties to assist in an efficient resolve
  • Partners with Finance to determine the root cause of issues relating to vouchers, cash discrepancies, and Accesso products
  • Monitor participants’ progress during class and provide feedback to management
  • Monitor performance in achieving Key Performance Indicators (KPI’s) , Mystery Visit, and secondary spend targets
  • Assist in the development, delivery and implementation of various training solutions and activities to meet the business needs of the NET-A-PORTER.COM GROUP
  • Communicate with hourly associates and enforce all safety, performance and other information regarding Plant, SBU, and Corporate items

Responsibilities For Payroll Operations Trainer Resume

  • Conducts training on the floor
  • Act as Subject Matter Experts (SMEs) to assist Instructional Designers with training materials
  • Administer Client and Tervita Operations Training Program for new hires as well as longer term employees renewals,
  • Involved in the competency verification process for the various Operating posts
  • Keep Master Records / Files of all Training delivered
  • Single point contact between Tervita and Client Training Department
  • Ensure that the equipment in the workshops and laboratories are suitable and adequate in number to compliment the training
  • Actively suggest improvements on training programs
  • Learn and adapt to new technologies and changing processes

Responsibilities For Production Operations Trainer Resume

  • Incorporate key performance metrics into training modules and participate in strategic initiatives
  • Mentor and train staff on learning and development tools to increase staff efficiency and uniformity within a business unit
  • Identify when there is an opportunity in the field, build content, and implement strategic training initiatives to scale nationwide
  • Deliver presentations in front of large groups of people and facilitate employee training in large groups
  • Maintain training database and course correspondence with all staff company-wide
  • Proficient in the use of web conferencing tools such as WebEx
  • Fluent in English and 1 or 2 of the following languages ES/ PT/ FR/ RU/ IT/ DE/ PL/ TR/ AR
  • Work with stakeholders at various levels to recommend training solutions
  • Make fair and consistent decisions when dealing with team members

Responsibilities For Operations Trainer Continuous Development & Improvement Specialist Resume

  • Lift and handle containers such as 5 gallon pails up to 75 lbs, 60 lb bags of pigment, and maneuvering drums up to 900 lbs
  • Takes a keen interest in developing all aspects of employees
  • Deliver new hire training and maintain new hire curriculum, agendas and reference tools to Travel Consultants (TCs)
  • Set up physical and virtual classrooms including visual aids
  • Provide coaching and feedback to TCs on their performance and development opportunities
  • Perform task and content analysis with subject matter experts and incorporate relevant ideas into training curriculum
  • Knowledge of adult learning theories and course/curriculum design
  • Conduct pre and post training analysis to determine root causes of performance challenges and opportunities

Responsibilities For Stars Field Operations Trainer Resume

  • Expert knowledge of GDS systems (preferably Sabre/Amadeus), scripts, office tools and Egencia client-facing tools
  • Expert knowledge of GDS systems (Travelsky), scripts, office tools and Egencia client-facing tools
  • Online training (LMS)
  • ADT/Prelude Certification or Epic Cadence or Epic Resolute Professional Billing or EpicCare Ambulatory EMR within six months of start date.
  • Assure and conduct high quality, calibrated training across all sites
  • Partner in safety and quality training within the site
  • Update area Training Boards on a weekly basis with pertinent information (Weekly Trainer schedules, updates, etc.)
  • Partner with Subject Matter Experts (SME’s) to create and revise departmental procedures through process mapping

Responsibilities For PH Operations Trainer Resume

  • Provide consistent reporting and measures of results around all L&D strategies
  • Regularly plan and hold coaching and feedback sessions with employees
  • Identifies appropriate training objectives to meet business and learner needs
  • Provides sales goals for secondary spends to hosts at the start of each shift and monitor sales throughout the day
  • Serves as a liaison between guests, frontline hosts, and the Duty Manager
  • Manage the design, delivery and continuous improvement of training programs as well as on- going learning opportunities across the organization, in support of the organization’s needs
  • Conduct specific training needs assessments to support the design, development and delivery of Operations training programs and strategies
  • Partner with individual departments to outline deliverables, expectations and risks, to include specific training needs for staff

Responsibilities For Operations Trainer Spokane HoM Resume

  • Proactively work with the Management team to identify and resolve issues
  • Actively participate in progressive disciplinary process for employees not able to meet or maintain Standards of excellence
  • Facilitate and Delivery Training - conduct new hire, refresher and skills enhancement training for all operational areas, utilizing varying delivery methods based on business and audience needs, to include: Synchronous and Asynchronous (Live instructor led classroom and webinar capacity training)
  • Content Creation – design and develop learning content utilizing instructional design methodologies, to include: business needs based classroom agendas, digital self-guided training, classroom exercises and formalized concept evaluations, content knowledge and individual performance assessments
  • Assist with maintaining and updating all training materials, job aides and SOPs
  • Contribute to the overall success of the Training Organization by identifying ways to continuously improve the learning process
  • Produce reports on progress of training evolutions
  • Partner and consult with internal organizations to create and execute training plans

Responsibilities For Benefits Operations Trainer Resume

  • Anticipate training development or delivery challenges and work with business owners to identify mitigation strategies
  • Assess, evaluate and communicate new hire performance. Manage new hire performance during training to ensure content/knowledge transfer and skills application. Deliver new hires to business owners on time and at appropriate knowledge levels
  • Lead meaningful change and process effectiveness through continuous focus and improvement
  • Stay current on policies and procedures of other departments
  • Act as a subject matter expert for process document creation
  • Creates and delivers training programs and web-based instruction for associates, including compliance, safety, and Standard Operating Procedures (SOP) training observations
  • Modifies course material and training manuals to meet specific training needs. Monitors training programs / manuals to ensure effectiveness; updates as necessary

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