Operations PM Resume Sample

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Dane Kessler
14185 Willa Mews,  Detroit, MI
+1 (555) 122 0933

Work Experience

Operations PM Manager
12/2015 - PRESENT
New York, NY
  • Work with operations team and site leadership to establish highest level standards and processes
  • Work closely with Global Program teams to learn best practices while share JP success to global network
  • Prepare and analyse internal and external reports and provide feedback to team leaders and managers
  • Develop process flow guidelines, a good feedback system, and consistency
  • Work with Training Academy Curriculum Development team regarding the continuous innovation / improvement of training curricula and TAM improvement processes
  • Preparation and follow up of KPI’s and annual Review meetings with suppliers
  • Understand architecture and design of new features and predict how they impact the customer experience and future escalation scenarios. Ability to proactively mitigate defects when possible and design/implement contingency plans for remedial work when necessary
  • Manage all aspects of high priority projects including executive communications, KPI identification, project milestone tracking and project documentation
Operations PM
11/2010 - 10/2015
Chicago, IL
  • Work with go-to-market teams to launch new solutions to market
  • Demonstrate high caliber project leadership by managing a portfolio of Supply initiatives across multiple stakeholders
  • Drive reporting capabilities which enable visibility into revenue, forecast and attainment for various cuts of the team (ICs, Managers, Leaders, Partners), in partnership with Finance and Global Operations
  • Drive systemic support of / connection to supply segmentation within GPST and connected implementations in partner teams (ENG, Global Support, etc.)
  • Support and partner with GPSTLT on development, consistency, communication and best practices of core clarity drivers including account planning, account teaming, playbooks and roles and responsibilities. Share best practices across the wider partner ecosystem
  • Acting as the final gate keeper for all product pricing changes
  • Leading system and process improvements to improve KPIs related to billing agility, volume, and invoicing accuracy
MBA Operations PM Intern
04/2008 - 05/2010
Los Angeles, CA
  • Applies end-to-end expertise, in the sales support operational domain, to drive improvements to ensure that the capability/program experience is optimized to differentiate Microsoft with customers and partners
  • Anticipates and makes changes needed to support evolving technology platforms and new Microsoft and partner product/service offerings
  • Uses voice of customer frameworks and metrics to identify trends and influences across multiple customers, partners, and internal groups
  • Develops shared strategies and clarifies expectations for scope and scale in established areas to achieve shared objectives and minimize redundancy
  • Analyze competitive and industry information to provide recommendations on Supply products, policy, and customer needs
  • Provides thought leadership and subject matter expertise related to the delivery of one or more products, technologies, or services to solve complex issues
  • Define, document and evangelize the next iteration of the Supply business strategy
  • Work across multiple engineering teams to align product plans to all up Supply business strategy


University of Phoenix - Fox Valley Learning Center
2003 - 2008
Bachelor's Degree in Business

Professional Skills

  • Demonstrate strong organizational skills through your experience institutionalizing them across a team through process or system changes
  • Outstanding analytical and problem-solving skills with great sense of urgency
  • Strong analytical thinker with experience participating in and influencing strategy decisions
  • Experience in operations/program management; experienced in planning and execution
  • Demonstrated Program or Project and Process Management experience preferably in an Operations or Communications environment
  • Project management experience and demonstrated ability to implement change
  • Experience delivering excellent technical or business-process content

How to write Operations PM Resume

Operations PM role is responsible for design, reporting, architecture, integration, finance, digital, messaging, inventory, marketing, advertising.
To write great resume for operations pm job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Operations PM Resume

The section contact information is important in your operations pm resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Operations PM Resume

The section work experience is an essential part of your operations pm resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations pm responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations pm position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Operations PM resume experience can include:

  • Vetting, launching, altering, or decommissioning services and offers
  • Enabling billing for services and offers in multiple channels, languages, and currencies
  • Tracking and evangelizing launch readiness scorecards
  • Reviewing and contributing to all Azure customer outbound communications related to service launches
  • Compiling the Azure Service Level Agreements for all Azure service launches at the time of general availability
  • Highly organized and adept at managing multiple work streams and delivering against stated timelines/milestones

Education on an Operations PM Resume

Make sure to make education a priority on your operations pm resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations pm experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Operations PM Resume

When listing skills on your operations pm resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical operations pm skills:

  • Experience acting as a trusted advisor to senior leadership; Experience overcoming objections and driving results through influence
  • Strong self-discipline and time management abilities; action-oriented multitasker capable of maintaining good judgment in fast-paced, high-stress environments
  • Highly motivated, flexible self-starter willing to roll-up up their sleeves to effectively overcome hurdles and drive results
  • Solid understanding of the digital advertising industry and programmatic buying & selling
  • Relevant experience, including project management, technical support, and/or consulting on customer service and support operations
  • Experience writing feature specifications

List of Typical Experience For an Operations PM Resume


Experience For Operations PM OPS Resume

  • Managing a team with a diverse portfolio of Launch Execution work ensuring accurate, on-time and compliant Launches that maximize speed to market for Microsoft with first in class Change and Risk/Issue Management
  • Leading resourcing decisions as new work signals drive demand into Launch Execution, carefully balancing Capacity across the team with MS Priorities
  • Building & managing strong relationships with internal business groups across Microsoft to facilitate the sharing of information in order to ensure informed business prioritization and decisions making
  • Driving alignment across all dependent and joint groups to ensure a holistic “One Microsoft” approach to delivering Launches with the highest quality and speed to value
  • Driving strategic transformation initiatives, including proactively identifying and solving roadblocks in the process, in order to get ahead of changes in our business and our launch services

Experience For Business Operations PM Resume

  • Driving articulate messaging and communication for Launch Execution across all levels of the organization to drive awareness, understanding and alignment on plans, roadmaps and implications
  • Operating as an outstanding people leader, with proven track record of attracting, retaining, and cultivating high performing talent
  • Sales Team Leadership: Generates excitement and gains commitment from individuals to participate in potential opportunities, regardless of formal reporting relationships. Delegates appropriate resources and drives the team to a desired objective or vision. Successfully aligns individual commitments with those of Microsoft, while constructively resolving conflicts

List of Typical Skills For an Operations PM Resume


Skills For Operations PM OPS Resume

  • Experience in leading large-scale system integration initiatives
  • Technical background with experience automating business processes
  • Relevant business experience within Operations, Communications, Marketing, Journalism or other relevant roles
  • Experience with marketing or sales or product management or project management
  • BA/BS from an accredited college/university or at least 7 years of relevant professional experience
  • Experience with agile methodologies to deliver products
  • Intermediate-level Excel experience (e.g. complex formulas, pivot tables, macros)
  • Reporting Services - delivery of consumption, evaluation and attendance reporting for your territory
  • Passion for driving operational excellence, revenue growth, and actively supporting an existing business while assisting in the success of business growth

Skills For Business Operations PM Resume

  • An understanding of digital advertising and the paid search ecosystem
  • Robust understanding of programmatic advertising across Display, Mobile, and Video
  • Flexibility to maintain focus through change and ambiguity, navigate uncertain situations, and drive for clarity
  • High level of personal accountability for self and others
  • Navigate across Microsoft through influence and collaboration to get things done Outstanding interpersonal and written skills; confidence and ability to work across all levels of the organization from individual contributors to executive level leader
  • Passion for our customers, technology and people
  • Analytical thinker; ability to use data to guide decisions

Skills For Pma-operations Risk PM / Business Analyst Resume

  • Experience in Project Management delivering large-scale project readiness efforts through prioritization, scheduling, issue identification and resolution, risk mitigation, and dependency management
  • Certification in a project management methodology such as SCRUM, PMP, or Six Sigma
  • This includes an understanding of key industry players, technical capabilities, and overall demand-side trends in order to inform the best solution for our publishers
  • Some product knowledge perferred
  • Collaborate with key stakeholders including business and product planning, engineering, marketing, legal, finance, compliance, audit, and support to finalize service and offer launch plans and close outstanding items prior to launch
  • Develop, collect, report, and improve KPIs related to agility, accuracy, and volume
  • Identify areas for automation between key commerce systems, write feature specifications, and implement them to improve agility, accuracy, and volume
  • Influence and ensure the many participants in the release process perform their activities ahead of schedule
  • Apply your knowledge of software development life cycle processes to drive release cadences

Skills For Operations Engineerying PM Resume

  • Analytical Problem Solving: Uses relevant information to identify trends and inconsistencies in data. Offers practical and effective solutions to simple and complex problems
  • Drive for Results: Tenaciously pursues positive outcomes by using effective approaches to solve problems. Delivers on commitments and seeks increasingly challenging work. Takes responsibility and holds others accountable for actions, decisions, and goals
  • Executive Maturity: Effectively manages self and relationships under stress. Leads at scale and drives the leadership agenda through others. Applies a variety of approaches, as appropriate, for varied situations. Displays an executive presence
  • Judgement: Effectively scopes problems. Builds and applies a job-relevant knowledge base. Makes decisions with conviction
  • Partnership: Demonstrates a deep understanding of the customer/partner/client's business and organization, and works collaboratively to achieve solutions. Displays creative and reflective thinking and insight
  • Planning, Organizing and Executing: Creates and drives plans for the implementation of individual projects and programs. Drives alignment across program stakeholders via effective communication, measurement, organization, and leadership

Skills For Operations PM, Search Sales Planning Tools Resume

  • Professional experience related to Digital Advertising, preferably working with an SSP/Publisher or DSP
  • Experience in JavaScript, HTML, CSS, MySQL, APIs or Python, and a passion to learn new technologies
  • Experience in high-tech or supply chain operations environment
  • Comfortable with the ambiguity, risk taking, failure and iteration at high rates of speed that is required to build a new business approach
  • Strong knowledge of digital media and ideally search advertising / Bing Ads; including 5+ years of some combination of Sales, Operations, Service, Analytics, and / or Sales Excellence
  • Move easily and constantly across functions (Sales, Ops, Strategy) and partner sets (BD, Finance, Sales, SBT…)

Skills For Operations Risk PM / Business Analyst Resume

  • Strong communicator and active listener who has successfully established open and bi-directional feedback mechanisms and who actively seeks constructive feedback
  • Effective manager of FTE or vendor analyst resources with experience participating in the interview process, ramping new resources
  • Able to work effectively with all levels of internal and external personnel to drive for results and solve problems
  • Strong self-discipline and time management abilities; capable of switching easily and regularly between strategic and tactical work
  • Identify and implement industry best practices to improve existing processes; demonstrable achievement within a results-driven, highly ambiguous and dynamic environment
  • Demonstrated excellence in thought leadership and execution management; conflict/negotiation management; independent, flexible and proactive in your approach
  • High energy individual with a “can do” attitude with a strong desire to learn and evolve
  • O Proven ability to influence others, facilitate agreement among stakeholders with different interests

Skills For Operations PM Manager Resume

  • O Currently enrolled in an MBA program with an Operations or Supply Chain focus
  • A track record of exceptional partnering across a wide-array of internal business groups, executive stakeholders and execution partners with ability to build solid relationships with individuals at all levels
  • Proven impact and influence skills - ability to work broadly across disparate groups to gain agreement on direction, integrate disparate opinions into cohesive strategy/message and present/defend recommendations
  • Exceptional written, verbal and creative communication skills, including ability to translate insight into content, create slide or written presentations, create overall communication plans
  • This includes management of Ad Quality Settings; new placement creation, troubleshooting and optimizing inventory and rules settings, etc
  • Knowledge of Microsoft operational capabilities

Skills For PM Operations Clerk Resume

  • Deal with ambiguity and navigate uncertain situations to drive for clarity; work calmly and maintain good judgment in fast-paced, high-speed environment
  • Proven, complex project/program management experience
  • Experience in Operations, Program or Project Management
  • Platform Administration: Manage sell-side settings across our Programmatic Display and Video tech platforms (currently AppNexus, Freewheel, and ONE by Aol)
  • Course lifecycle maintenance - managing usage of curriculum learning content (classes, sources, etc.) and contribute to feedback on their appropriateness, accuracy and value

Skills For pm Operations Spec, Collections Resume

  • Materials management - manage course materials for your local consumption
  • To plan, manage and drive an area of operation within the Service Centre and ensure service; productivity; quality; security and cost targets are met and standard procedures are followed
  • To provide leadership and motivation to a team of Operations staff and to manage their performance, development and satisfaction
  • To lead and control the operation with minimal hands-on activities
  • Take initiative to generate requirements documentation
  • Design and execution of comprehensive and effective readiness plans, both internally and externally, across multiple launches in assigned Go To Market [GTM] motions

Skills For Last Mile Operations PM Resume

  • Seamless collaboration with multiple groups across Microsoft optimizing for the customer/partner experience and enabling faster time to market and time to value
  • Assess and deliver on audience readiness needs, creating subject matter expertise for assigned GTMs
  • Partner with other teams producing launch readiness content, creating and maintaining a full end to end view of all readiness assets to enable consistent, complementary, sequenced and comprehensive messaging
  • Identify improvements to the readiness processes, workflows, engagements, responsibilities, and platforms to drive efficiencies and improvement in time, quality and customer experience
  • Strong and continuous use of audience feedback, data analytics, and metrics to understand and measure audience behaviors driving to a Centre of Excellence for Modern Readiness

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