Operations Management Resume Sample

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Laurel Champlin
224 Walsh Parkway,  Dallas, TX
+1 (555) 289 3096

Work Experience

Manager, Operations Management
07/2016 - PRESENT
Houston, TX
  • Provide management with performance feedback on staff members by assisting management in the evaluation of individuals’ job performance
  • Assist in designing & implementing approach for strategic initiatives
  • Assist in coordinating global risk and project agenda
  • Applies in-depth understanding of how own discipline integrates within the segment/function
  • Previous experience managing factory financials in a manufacturing environment
  • Using the establisehd management-training program, gain exposure to all areas of production
  • Attend management skills training classes
  • Customer/ Seller service Contact Reduction
  • Concessions – defect analysis, reduction and improving customer experience
Operations Management Trainee
03/2014 - 05/2016
Chicago, IL
  • Attend management skills training lessons
  • Experience in establishing presence as a leader, formally or informally, and modeling appropriate behaviors
  • Program/product management experience
  • Experience in people management including hiring, people development, and managing multi-level teams
  • Receives assignments in the form of objectives with goals and the process by which to meet goals. Recommends changes to unit or sub-unit policies. Management reviews work to measure meeting of objectives
  • Has extensive and broad knowledge of the organization, industry and relevant external forces, with a significant understanding of how the role of Credit Union Solutions participates within the financial services industry
  • Assess operational issues to determine root cause and appropriate long-term solution
  • Champion a cause or initiative throughout the Division and Fiserv overall
  • Knowledge of budgets and financials
Operations Management Intern
12/2007 - 11/2013
San Francisco, CA
  • Methods to track and improve performance of partners (carriers)
  • Transportation/Supply chain issues pertaining to new geographies where Amazon has a potential marketplace
  • Perform market and competitive analysis as required for different parameters in transportation. Develop operating plans to improve performance and monitoring & pilot them
  • Identify and prevent financial leakage when working with partners
  • Enhancing customer returns experience
  • Drive process improvements to enhance the operational efficiencies or improve quality metrics in Fulfillment Centers/ Transportation/Customer service / Seller Service
  • Analyze and create mechanisms to improve 3P seller order fulfillment
  • Improving Fulfilment Center processes and metrics by working with team members in Retail, FBA, CS, Transportation etc
  • Using the established management-training program, gain exposure to all areas of production


Grand Valley State University
2001 - 2006
Bachelor's Degree in Operations Management

Professional Skills

  • Be taught basic skills necessary to understand meat processing production, including process flow, yields, variances, CFIA regulations and requirements, accounting, and information technologies
  • Receive additional training in people leadership skills, OSHA requirements, ergonomics and safety training, HACCP, good manufacturing practices, coaching, and HR practices
  • Strong problem solving and/or troubleshooting skills
  • Strong interpersonal and relationship building skills Intermediate proficiency in PC/Windows related software (e.g. MSWord Excel)
  • Strong written skills including process flows
  • Strong PC skills to include spreadsheet and word processing software packages required
  • Strong communication, interpersonal and organizational skills

How to write Operations Management Resume

Operations Management role is responsible for training, leadership, manufacturing, analytical, general, interpersonal, software, reporting, languages, ergonomics.
To write great resume for operations management job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Operations Management Resume

The section contact information is important in your operations management resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Operations Management Resume

The section work experience is an essential part of your operations management resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations management responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations management position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Operations Management resume experience can include:

  • Strong communications (English) and general interpersonal skills
  • Critical thinking, judgment, coaching and influencing skills that converge to create executive presence
  • Exceptional time management and organizational skills in order to plan time accordingly to meet all reporting requirements and training arrangements
  • Exceptional time management and organizational skills; able to plan time accordingly to meet all reporting requirements and training arrangements
  • Knowledge of methods, procedures, and skills in evaluating and performing unit ype code management
  • Critical thinking and analytical skills·

Education on an Operations Management Resume

Make sure to make education a priority on your operations management resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations management experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Operations Management Resume

When listing skills on your operations management resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical operations management skills:

  • Proven strong project management and/ or business analysis skills
  • Good skills in communications and writing; professional in appearance and mannerisms; tact and diplomacy in dealing with others
  • Demonstrated intermediate skills in the use of Excel, Word, and Outlook
  • Good communication skills (e.g. written, verbal, presentation). Mastery in English and local language as well as other languages as required
  • Effective and efficient communication and presentation skills with the ability to present information at executive level
  • Strong verbal skills in order to explain complex problems to network rep

List of Typical Experience For an Operations Management Resume


Experience For Operations Management Trainee Resume

  • Effectively search the Internet for job-related material
  • Develops employee relation skills
  • Coaching: Provides open and honest feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem
  • Experience leading teams with a track record of driving accountability and results
  • Assists in providing data in tabulated and graphical formats to provide information needed to conduct effective safety program analysis
  • Strong knowledge of Microsoft Office products'

Experience For Manager, Operations Management Resume

  • LSS and Lean Six Sigma experience
  • Develop employee relation skill
  • Demonstrated weight lift of 60 pounds
  • Owning the project plan and providing progress reporting on the above aspects
  • Managing requirements and design key elements of the Proactive Operations Management governance and reporting frameworks
  • Working in collaboration with BaU line functions such as the central PTG reporting team to identify avenues for automation
  • Driving governance and reporting framework implementation and migration of execution to BaU
  • Ensuring timely delivery to project milestones

Experience For Operations Management Specialist Resume

  • Managing the wider stakeholder group especially the PTG Functional Account Managers
  • Collaborating with other Workstream Project Managers and related vendor staff
  • Developing internal SharePoint site for Contingent Workforce Management
  • Building Strategic Relationships: Develops and uses collaborative relationships to facilitate the accomplishment of goals
  • Learns all load out functions including loading/scaling customer trucks, loading/inspection of locomotive and rail cars where applicable
  • Provides mandatory posting notices, safe work performing metrics and benchmarking comparisons
  • Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility

Experience For Operations Management Intern Resume

  • Assists in maintaining the company’s incident reporting database
  • Assists in the distribution of leading and lagging indicator data to stakeholders, departments and sites worldwide
  • Document flow charts for work flows in inventory control, sourcing, and purchasing
  • Develop a document and data control system for GMP standards across all manufacturing, safety, purchasing, quality, and inventory control
  • Knowledge of established logistics management, deliberate and crisis action planning, and civil engineering automated systems

Experience For Landfill Operations Management Trainee Resume

  • Knowledge of Civil, Interior & overall supervision to all Project work including civil, Electrical, plumbing & FAS
  • Assists with annual OSHA, Quality Control and DOT recordkeeping requirements
  • Assists in maintaining administrative functions of DOT compliance software
  • Assists with DOT drug testing program administration
  • Attends production/safety meetings regarding the day-to-day operations of the plant
  • Collaboration on Sub-Divisional (DCO) and Divisional strategies and business planning

Experience For Operations Management Administrator Resume

  • Facilitate and manage communication processes, including message definition and logistics for key events
  • Ensure the accurate and timely completion for processing of Corporate Actions Announcement Capture events in accordance with agreed internal SLAs
  • Ensure both, morning and afternoon daily controls / checks are completed and EOD attestation supplied to team manager
  • Coordinate with the rental department to ensure maximum utilization without compromising lease customers
  • Ensure policy and processes are followed to optimize running costs and maintenance overhead
  • Support and build knowledge with the location's leadership team for future Succession Planning
  • Logical mind; preferably, familiarity with the handling of large amounts of data
  • Assist plant foreman on coordinating CT 109 ( Asphalt plant , Rubber plants and Anti strip units)

Experience For Director of Operations & Management Services Resume

  • Current state driver's license with the an acceptable driving record
  • Reduce driver turnover by utilizing JB Hunt's Driver Dedicated program
  • Able to relocate and/or travel to various manufacturing locations over the course of the program
  • Passion for innovation and driving disruptive change
  • More than 80 Million online banking users
  • More than 22 Million mobile banking users
  • Numerous awards including Fortune World’s Most Admired Companies (2014 - 2018), Forbes America’s Best Employer

Experience For Operations Management Assistant Resume

  • Coordination & third party suppliers/vendors management for AMC of Air Conditioner, FAS, Interior, Plumbing and sanitary etc. for all electrical issues
  • Responsible for daily and weekly reporting on M & E
  • First Aid Training, Safety and evacuation
  • Coordination with EPBAX vendor, keep records of Telephone instrument & face critical problem regarding Voice
  • Arrangement & planning for events
  • Organize maintenance works of Civil, Plumbing, Interior & Carpentry, Furniture fit-out, Workstation, Chairs
  • PCS funding authorized; DNRP is not authorized
  • Aids in the development of processes and procedures to support a distribution platform new to Cardinal Healthcare
  • Provides data entry assistance related to OSHA, Quality Control and DOT compliance

Experience For Kemps Operations Management Trainee Resume

  • Provides assistance to the Safety Supervisor in inspecting, testing, evaluating workplace environments, equipment and practices to ensure safe work procedures are followed and safe work conditions are maintained
  • Compares workers compensation claims against incident reports and provides reports to the Corporate Safety Supervisor
  • Reviews incident reports and incident investigation documentation for accuracy
  • Assists with site compliance reviews of DOT and Safety operations
  • Researches state specific DOT requirements
  • Familiar with general office procedures and standard office equipment

Experience For Operations Management Analyst Resume

  • Participates in plant and mobile equipment inspections
  • Works with hourly repair crew on maintenance and repair throughout the plant site
  • Understands functions and importance of the QC department and how QC reduces customer issues
  • Spends time in all sections of the plant and office to learn various jobs from equipment operation to supervisory responsibilities
  • Ensure timely verification / authorization of all notifications received into the team
  • Maintenance of relationships with internal groups to ensure high level of service is maintained

List of Typical Skills For an Operations Management Resume


Skills For Operations Management Trainee Resume

  • Demonstrated leadership skills
  • Excellent communication skills to different groups of people at different levels
  • Demonstrated ability to work effectively individually, as part of a cross functional team, and have the ability to assume informal leadership roles
  • Learn how to effectively manage site personnel including non-exempt operators through experiential efforts and training
  • Operational experience at big issuer (FI)) including the knowledge of how large issuers or small issuers operate within the networks
  • Relevant work experience, prior internships and extracurricular responsibilities

Skills For Manager, Operations Management Resume

  • Effectively communicate complex problems and solutions to senior leaders within the networks and at Fiserv
  • Effectively understand complex technical issues and create requirements necessary for development to change the systems to adhere to the issues
  • People: Effectively develop and lead employees to increase productivity and morale
  • Practice leadership techniques to better manage employees and effectively oversee the production floor and plant activities
  • Successful experiences in managing projects and being familiar with project management tools
  • Experience developing and managing teams in Operations environment

Skills For Operations Management Specialist Resume

  • Experience developing and managing teams in Warehouse Operations environment
  • Experienced in addressing and working through conflict
  • Skilled in influencing and managing change across functions and at all levels
  • Demonstrated ability in decision making, analytical thinking, time management and motivation
  • Experience of working in a shared services environment for a global operation
  • Assures proactively regular consolidated updates/reporting to all CMC project stakeholders
  • Operate the Kiva fulfillment system along with supporting fulfillment systems
  • Valid G class Driver's Licence
  • Relevant work experience with responsibility in construction, engineering, geology, operations management or heavy equipment

Skills For Operations Management Intern Resume

  • Highly skilled in problem solving and conflict resolution
  • Professional experience in business strategy, program management, strategy consulting or investment
  • Established consulting expertise with 5+ years’ experience
  • Valid G class Driver's License
  • Possess good work ethic and a positive attitude
  • Analytical thinker with a proven ability to probe, question, and get “under the hood” of business operations and processes
  • Statistical and financial modeling experience
  • Experience with card processing

Skills For Landfill Operations Management Trainee Resume

  • Proven track record in the delivery of large scale complex cross-functional projects
  • Strong sense of personal commitment and urgency
  • Experience with new client launches
  • Excellent interpersonal relationship builder
  • Able to support, demonstrate, and promote Dairy Maids' values of Integrity, Accountability, Community, Quality, Innovation, and Passion
  • In supervision or closely related experience
  • Strong knowledge of IT solutions and release/program management
  • Valid current drivers' license

Skills For Operations Management Administrator Resume

  • Strong familiarity with Incident, Problem & Change Management KPIs and processes in the context of large production support organisation
  • Strong ability to manage expectations from senior management and hold frequent interactions
  • Customer service with issues resolution experience is an asset
  • Specific coursework and demonstrable experience in Operations management as related to Service processes
  • Think strategically about how to prioritize the highest value-adding activities and opportunities

Skills For Director of Operations & Management Services Resume

  • Operate our Fleet Management system utilizing FleetWave to manage/track the 3-6 loaders used at each facility
  • Operational budget experience
  • Exposure to hands on field operations experience across CP’s Operations
  • Experiencing using an electronic timecard application and electronic quantity management and work planning systems
  • Managing the event logistics (where applicable) for trainers travelling Internationally
  • Building Strategic Working Relationships: Develops and uses collaborative relationships to facilitate the accomplishment of goals
  • Assisting the Project Team Lead in establishing the new shared service center (SSC)
  • Monitoring automated interfaces and integrity reports
  • Including Electrical, HVAC, Fire Alarm System, PAC, CCTV, Telecom, FAS, Fire Hydrant installations

Skills For Operations Management Assistant Resume

  • Maintaining logbooks, checklist and PPM schedules for all M & E installations
  • Handling internal & external audits
  • Verifying Utility bills and ensure timely payments
  • Inventory Management (scheduling/planning/maintaining inventory levels for packaging and ingredients)
  • Thirst for knowledge and willingness to learn; able to seek and capitalize on learning opportunities; quickly assimilating and applying new information
  • We are looking for candidates that are open to working nights and/or weekends during your first year of employment.
  • Facilitate consistent branding and aligned messaging across multiple levels of FRMS leadership
  • Leverage external messaging in collaboration with corporate communications team members for brand positioning internally
  • Coordinate education webcasts and meeting process (setup, facilitation, recording, communications, etc)

Skills For Kemps Operations Management Trainee Resume

  • Coordinate all tactical logistics, content planning setup as well as invoice processing and reconciliation for events
  • Gather data and report discrepancies with a focus on resolving issues and determining Fiserv’s position on adherence
  • Willingness to work evening, night, weekend, and rotating shifts if required
  • Comfortable interacting with people at all levels; adept at building relationships
  • Open to and willing to act on feedback and coaching
  • Coordination with UPS vendor & battery vendor, DG set Vendor, Inverter vendor, control wiring testing
  • Assist plant foreman in planning and maintaining efficient operations that are properly organized and staffed to meet production/ delivery needs
  • Works closely with plant foreman and quality control departments in identifying new uses/ applications for existing products
  • Assist in ensuring that the month end process is well controlled and executed efficiently to meet all reporting deadlines

Skills For Operations Management Analyst Resume

  • Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction
  • Learn the customer sales/shipping function and assist in troubleshooting when necessary to ensure all orders are processed on time
  • Learn the quality system, scheduling system and flow of work orders from planning to completion and be able to fill in as needed
  • Cross train throughout entire plant including production, scheduling, quality, EH&S
  • Work alongside current supervisors and their supporting teams to understand how the process works
  • Process Improvements (plant staffing requirements, etc.)
  • Collaborate in the creation of FRMS presentations delivered during FRMS meetings and events
  • Produces other metrics reporting as needed

List of Typical Responsibilities For an Operations Management Resume


Responsibilities For Operations Management Trainee Resume

  • Well-developed communication and negotiation skills to work in non-hierarchical, international, multi-functional CMC teams of skilled experts
  • Excellent knowledge in CMC activities and requirements (for drug/device development, industrial development and manufacturing to launch readiness)
  • Proven knowledge of risk management (identification, evaluation, mitigation) and understand of any impact on CMC deliverables
  • Coordinating the set-up and booking of training (both face to face and online) for individual centres in line with management instruction
  • Serving as help desk for questions on the general leger
  • Assist production management team in scheduling and develop an understanding of the proper amount and variety of products to be produced based on each order
  • Assist the General Manager in tracking and leading facility staff to meet company metrics

Responsibilities For Manager, Operations Management Resume

  • Relocation within the region at the conclusion of the training program is required
  • An ability to be nimble and be highly adaptable to rapidly evolving needs, opportunities and ideas
  • Present and communicate with stakeholders including senior executives
  • Inventory Management & Planning Analysis
  • Assist the facility in completing Transformation requirements and projects

Responsibilities For Operations Management Specialist Resume

  • Proactively identify potential issues and suggest alternatives to ultimately guide Fiserv to resolving the issues
  • Plans and coordinates training and developed programs for area personnel
  • Technology: Eye on the Glass Monitoring / Incident Management
  • Natural aptitude for problem solving and conflict resolution
  • Team Building: Uses appropriate methods and a flexible interpersonal style to help build a cohesive team; facilitates the completion of team goals
  • Work with Network Management to resolve day-to-day issues with sub custodians as related to corporate action services
  • Work with Starbucks internal teams to build programs to benefit partner companies’ growth
  • Perform ongoing maintenance of general ledger master data (business units, chart of accounts, statutory accounts, automated accounting instructions, and user defined codes) ensuring compliance standards and guidelines
  • Ensure the process to extract month end results from JDE ERP system to HFM consolidation system, including related integrity checks are completed for each period end

Responsibilities For Operations Management Intern Resume

  • Act as a key coordination point for internal and external audit walkthroughs, controls testing and year end audit support
  • Preparation of the financial reconciliations and ensure appropriate back up is maintained for audit purposes
  • Analyses the project plan and timelines along the product value chain and ensures optimal critical path
  • Develops scenarios and provides recommendation for optimization
  • Ensures the collaboration with all the planners from the CMC involved platforms or the enabling functions to guarantee consistency between the project plan and the operational plan
  • Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction

Responsibilities For Landfill Operations Management Trainee Resume

  • Partner with Sales staff on customer calls for new business and increased customer satisfaction
  • Work Flow Management: Ensure branch productivity through effective work scheduling and planning specifically around preventative maintenance, repair campaigns, and OOS vehicles
  • Accountable for coordinating with rental counter to identify repair requirements, available substitute units and vehicle wash requirements
  • Ensure appropriate use of outside repair with vendors and customers
  • Location Management: Lead execution of parts inventory management process to include: physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoices, and coordinating parts pick-up and delivery
  • Work closely with inventory planning team for changes to min-max levels
  • Ensure a safe and productive operation through proper implementation and administration of company policies and procedures
  • Review, analyze, and proactively develop steps to attain maintenance metrics
  • Proficiency in LEAN or Six sigma body of knowledge

Responsibilities For Operations Management Administrator Resume

  • Expert user in Microsoft Office, Excel macros/ Access/ PowerPoint/ Visio
  • Act as a liaison between General Insurance operations and IT Application Teams and / or Business Analysts Teams in order to deliver solutions and meet Company’s strategy and directions
  • Maintain the center’s loop detail program
  • Give PCM’s as related to job description
  • Plan, examine, analyze and evaluate distribution center operations with respect to productivity standards, safety, and customer support
  • Responsible for assisting in the creation and implementation of training programs for associates to include improving communication between departments and associate development of supervisory skills, interpersonal skills, and technical skills
  • Analytical mindset and horsepower to help create and measure the overall health of the partnership and its key activities

Responsibilities For Director of Operations & Management Services Resume

  • Take ownership and independently drive towards successful outcomes
  • Re-weigh and inspection process of customer shipments
  • Record and manage data within appropriate timelines
  • Develop an understanding of the Key Performance Indicators at the facility in Safety, Quality, Cost, and Engagement; analyze trends and current challenges and assist in building and implementing action plans for improvement
  • Develop an understanding of pasteurizing, separating, filling, standardizing, packaging, and storing operations of milk
  • Directly supervise production staff and perform activities related to work planning and delegation, monitoring employee output, performance management including disciplinary actions, and HR-related items, such as interviewing/hiring, reviewing and approving time cards (Kronos), etc
  • Promote positive and productive working relationships. Understand and effectively apply work rules and employment policies. Actively engage with employees through shift meetings and other methods of communication
  • Take a capital expenditure request from inception to Capital Screening Committee approval

Responsibilities For Operations Management Assistant Resume

  • Take the lead to identify and execute on a continuous improvement project from concept to completion in the areas of safety, cost, or quality
  • Actively promote safe work behaviors and hold self and others accountable for following safety rules and regulations. Complete accident/injury investigations. Participate in and understand plant safety programs
  • Proactively identify ways to increase operational efficiency and contain costs. Identify and implement best practices in establishing SOP's and managing labor. Think creatively and to develop alternative possibilities to drive improvement
  • Direct interaction and communication with suppliers
  • Develop a working knowledge of business operations including but not limited to supply chain management, sales, safety, human resources, finance, transformation and production operations
  • Timely resolution to production and personnel issues
  • Learn the solder business
  • Assist in the EH&S functions consisting of helping to build the Safeworks Program, preparing for the RAS audits and establishing corrective actions from the RAS audit, WEIMS management, ISN contractor assistance and environmental functions
  • Initiate and drive continuous improvement projects

Responsibilities For Kemps Operations Management Trainee Resume

  • Determine need and arrange for procurement of component material and work with corporate to see those orders are placed. Also view finished goods to determine the current ST order demand and communicate to the scheduling manager
  • Spends time in Central Services shop training on mobile equipment and how repairs are prioritized where applicable
  • Performs tasks to motivate, administer controls, and to maintain sound and effective management programs
  • Be a visible and out spoken leader who promotes a superior client experience culture throughout the CUS division and across the Fiserv enterprise
  • Mentor / develop the current managers and workforce
  • Can plan and coordinate large projects
  • Work closely with operations managers to direct and assist in process improvement initiatives throughout the Customer Operations organization targeting 10-15% efficiency gains/ cost savings and error reduction/ quality improvement
  • Successfully complete the Disposal OMT curriculum consisting of Foundational, Intermediate, and Advanced level training. Complete all required training items through participation in the WM Learning Management System

Responsibilities For Operations Management Analyst Resume

  • Attend and participate in all mandatory group training sessions
  • Disposal Operations: Responsible for the knowledge development and progressive understanding and expertise in all aspects of day-to-day management of a landfill, including, but not limited to, fill sequencing, cover operations, waste placement and compaction operations, equipment and labor deployment, storm water management, and traffic flow
  • Establishes and monitors lab tools using metrics/results and initiates appropriate corrective action as needed and based on results to achieve development and/or production requirements. Establishes and controls project schedules, timelines
  • Leads continuous improvement efforts and projects to refine development and production methods and processes to produce quality products that meet customer requirements in the most cost-effective manner
  • When assigned assists supervisor with planning and formulating goals and objectives
  • Lead and mentor direct reports to develop and maintain a high performing team focused on exceeding client expectations
  • Learns Drilling and Blasting standards
  • Information gathering, tracking and coordination related to our contingent workforce

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