Operations Engineer Senior Resume Sample

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Rashawn Eichmann
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Work Experience


Senior Lifecycle Operations Engineer
02/2016 - PRESENT
Chicago, IL
  • Presents to senior leaders in specific technical space and
  • AWS CWI highly desired
  • Experience with weld automation, semi-automation, manual (tig) desired
  • Focused experience with robotic weld programming (Fanuc)
  • Experience with GTAW, Electron Beam welding, Laser welding, orbital welding
  • Experience with NDT (radiographic and penetrant inspection)
  • Weld joint design and fixturing
Senior Datacenter Operations Engineer
10/2009 - 11/2015
Phoenix, AZ
  • Knowledge of stainless steels and Nickel-based Super alloys
  • Manage existing batch jobs and implement changes when needed
  • Create new batch jobs when requested in conjunction with our business partners
  • Create monthly and weekly job reports
  • Participate in developing and implementing strategies, plans and procedures for an efficient, accurate, comprehensive, and effective flow of information for the Operations Department. Keep management and appropriate teams informed of documentation development and maintenance activities
  • Experience in a Unix Administration role
  • Design, implement, and support Enterprise NIX Servers and other infrastructure components
  • At least five years recent experience as a Systems Admin level in large organisations, supporting customers and systems in a Microsoft Windows environment, specifically Microsoft Exchange 2010 or higher
  • Solid experience of associated email gateway technologies (e.g. Anti-Virus, Anti-SPAM systems), email routing and email archiving systems (e.g. Enterprise Vault), and Enterprise Fax server technologies
Senior Business Operations Engineer
07/2005 - 08/2009
Chicago, IL
  • Good experience in instant messaging support (OCS, GroupChat) and an understanding of compliance and regulatory requirements for messaging retention and retrieval in a banking environment
  • Good experience managing an MDS platform and related technologies
  • Operating Systems & Disk Management responsibilities (if applicable): Provides in-depth knowledge of Operating System internals to aid in
  • Provide technical engineering support to NASA ISSP Representatives to decision-making boards and panels
  • Review and assess safety analysis hazard reports, requirement non-compliances, and support programmatic safety reviews
  • Evaluate safety and mission assurance impacts of proposed engineering changes to ISS hardware and processes
  • Assess Failure Modes and Effects Analyses and Critical Items for S&MA engineering accuracy and completeness
  • Assess ISS hardware Problem Reports to ensure that they capture safety and reliability issues
  • Strong knowledge of networking fundamentals and in-depth knowledge of the TCP/IP Stack

Education


Trinity University
2000 - 2004
Engineer's Degree in Computer Science

Professional Skills


  • Strong analytical skills: strong problem-solving skills
  • Multi-task projects, strong interpersonal skills, and strong analytical skills
  • Strong communication skills with the ability to effectively work cross-functionally and externally as required
  • Strong analytic skills to help with predictive analysis
  • Proven skill in both business planning and information
  • Proven skill in both business planning and information technology
  • Experience in working across development, operations, and product teams to prioritize needs and to build relationships

How to write Operations Engineer Senior Resume

Operations Engineer Senior role is responsible for analytical, database, finance, training, integration, security, telecommunications, reporting, design, assembly.
To write great resume for operations engineer senior job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Operations Engineer Senior Resume

The section contact information is important in your operations engineer senior resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Operations Engineer Senior Resume

The section work experience is an essential part of your operations engineer senior resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operations engineer senior responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operations engineer senior position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Operations Engineer Senior resume experience can include:

  • Excellent communication and analytical skills for incident and problem management
  • Billing close cycle validation and data cleansing assistance for billable transaction identification and troubleshooting
  • Experience in dealing with difficult situations and making decisions with a sense of urgency
  • We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed
  • Extensive leadership experience coordinating and integrating across various teams
  • Experience in AWS – creating payloads, using AWS tools for Dev Ops pipeline and data analytics

Education on an Operations Engineer Senior Resume

Make sure to make education a priority on your operations engineer senior resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operations engineer senior experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Operations Engineer Senior Resume

When listing skills on your operations engineer senior resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical operations engineer senior skills:

  • Excellent Computer Skills. High level of proficiency in MS Office (Excel, Word, PowerPoint, Project, and Visio) and AutoCAD
  • Solid understanding and practical experience of software development, with emphasis on bash, and some window scripting
  • Proven experience managing IT Projects in a global matrixed organization
  • Demonstrated Project management experience and familiarity with SDLC methods
  • Solid knowledge of and experience in Object Oriented Design
  • Effectively manage escalations to resolution

List of Typical Experience For an Operations Engineer Senior Resume

1

Experience For Senior Lifecycle Operations Engineer Resume

  • Experience managing 24x7 and global teams in a SaaS environment
  • Solid academic background and work history
  • Provide strong leadership to the data center maintenance tea
  • Demand and Supply requirements experience (Buyer or Production Control or Production Scheduler or Items Analyst or Subcontract Management)
  • Experience as Windows Server Administrator
  • Experience in process management and improvement in a technical environment
2

Experience For Senior Datacenter Operations Engineer Resume

  • B.S. Chemical Engineering or equivalent
  • Desire to work in an operating unit on a day to day issues and identify / solve long term problems
  • Proactively plan for upcoming changes
  • New product, business growth assessments, configuration design, testing and deployment
  • Follow compliant change control process including spec documentation, test scripts, issue RCAs, approvals etc
3

Experience For Senior HPC Operations Engineer Resume

  • Successful track record in supporting a production application
  • Drive accountability from CoreTech and other supporting organizations to ensure the site is well-supported
  • Apply Agile and FastWorks principles to maximize speed and re-use while being smart on cost
  • Ensure alignment between local and global DT strategy by building relationships with other GE Additive DT leaders
  • Drive operations and strategy for all areas of IT including shop floor technology and applications
4

Experience For Senior Business Operations Engineer Resume

  • In catastrophic situations available 24x7 to quickly respond and resolve critical service outages severely impacting consumers
  • Database Platform Management responsibilities (if applicable): Masters understanding of database concepts, availability, performance, usage
  • Achieve and maintain certifications in accordance with the contractor’s and customer’s formal training programs
  • Execute assigned project elements with an emphasis on manufacturing systems and procedures required for the manufacture of new products
  • Provides Level 1 support services to Network Operations and Network Engineering Teams
5

Experience For Senior Engineer, Operations Resume

  • Ensures optimal uptime of our infrastructure through the use of proactive monitoring and timely incident response
  • Continuously monitors and managers the local area and wide area networks to ensure alarm receipt and processing procedures are followed
  • Responds to alerts, analyzes problems, performs troubleshooting, and resolves issues, where applicable
  • Ensures follow up and timely resolution of all failures/issues while keeping the team and management informed
  • Understands advances and changes in the network operational monitoring industry
  • Knowledge with Lean Manufacturing Principles
  • Other manufacturing equipment, as required
  • SQL for interacting with Relational Databases
6

Experience For Engineer / Senior Engineer, IT Operations Resume

  • Conducts statistical analysis and provide recommendations aimed at improving utilization of space and equipment
  • Own and drive customer related issues to resolution
  • Work well in a distributed team environment
  • Basic instrumentation knowledge (e.g. level, flow, pressure, etc.)
  • Experience with one or more of the following: aerospace manufacturing (processes and business model); demand and supply planning processes; technical knowledge of database structures and operations
  • Assist & own the preparation of end user support documentation and knowledge
7

Experience For Senior Engineer, Business Operations Resume

  • Inform and train all support teams on new/changed processes/services and drive operational process rigor
  • Communicate critical service issues through several channels to notify all levels of support globally
  • Be Technical SME for voice technologies - Provide operational support for GE’s Global Voice Service, including modern cloud voice (Skype Voice, Cloud Voice services) and legacy voice platforms (Avaya, Cisco, Alcatel and standalone platforms), worldwide
  • Manage and lead the enhanced service collaboration vendor & other in-house support tech team
  • Ensure SLAs and ensure availability requirements are met or exceeded
  • Ensure support team readiness and availability
  • Create and utilize dashboard metrics to communicate the services’ performance and financials to stakeholders
  • Support quality initiatives for continuous service improvement & optimization
  • Partner with vendors and L1/L2/L3 teams to deliver quality services
8

Experience For On-orbit Mission Operations Engineer, Senior Resume

  • Lead efforts to improve and simplify End-User experience by reducing the volume of tickets, reducing touch points, improve accountability, and driving the usage of the self-service tools and other programs such as “shift left” within the Collaboration space
  • Manage and drive relationship with suppliers reviewing innovative ideas and improving resolution, by reducing the need to escalate to vendors
  • Collaborate on planning, initiation, and management of key Service Management-oriented projects for Global Client Services
  • Investigate the possibilities of automation for self-service of end user support
  • Partner with product teams to plan and test automation solutions
  • Maintain current support and service levels for Cisco products such as Jabber/Webex/Collaboration Meeting room until transitioned to be fully Skype for Business
  • Responsible for primary operations functional support and project design, testing of new feature and product growth for GE OneBiller, RIMA and Contract Manager applications
  • Strategic initiative adoption and integration project support including simplified Interco, ES Chart of Accounts, Business migrations, DRM integration, Datalake reporting and MDM Customer
9

Experience For Senior Subsystem & Operations Engineer Resume

  • Ongoing maintenance configuration design & administration of Billing metadata including P&L routes, Taxation, transfer pricing, IBS settlement, revenue accounting, & billing rules/logic
  • Liaise with GO Finance Ops, Tax, FP&A, IBS, General ledger and business billing partners
  • Production support of functional issues and configuration in partnership with our Business Ops Engineers
  • Recommend improvement ideas for productivity & simplification of key processes
  • Takes focus on the software release cycles for Masterpass and puts emphasis towards Business Operations Customer Readiness
10

Experience For Senior Associate Technical Operations Engineer Resume

  • Responsible for coordinating with Development, Architecture, Quality Engineering, Product, and other BizOps teams to ensure our releases have met our gating requirements prior to being promoted into higher customer facing environments
  • Ensures Release deployment procedures and gating requirements are developed with best practices and standards and are well documented
  • Develops plans to improve quality for each release that impacts the platform
  • Coaches junior level employees on Business Operations best practices
  • Contribute to a variety of functions in the program
  • Day to day operational functions related to data center

List of Typical Skills For an Operations Engineer Senior Resume

1

Skills For Senior Lifecycle Operations Engineer Resume

  • Strong professional IT experience
  • Experience with configuring, customizing, and extending monitoring tools (Datadog, Sensu, Grafana, Splunk, etc.)
  • Strong business/user partner being flexible to help work through critical issues during key close cycle
  • Experience deploying and managing infrastructure on public clouds such as AWS or Azure
  • B.S in Mechanical Engineering or related engineering discipline with up to 3 years experience
  • B.S in Mechanical Engineering or related engineering discipline with up to 2 years experience
  • B.S in Mechanical Engineering or related engineering discipline with ideally 3-5 years of experience
  • In a Linux / Unix Operations Production Support role or similar role is required. Experience with creating and maintaining scripts
  • Experience improving processes, equipment, and systems in a warehousing & DC environment
2

Skills For Senior Datacenter Operations Engineer Resume

  • Experience in developing software systems using micro services architecture (Docker or NetFlix or Kubernetes)
  • B.S in Mechanical Engineering or related engineering discipline with up to 3 years’ experience
  • Experience securing distributed applications
  • Experience configuring infrastructure with Chef
  • Experience with GE intercompany billing process or GE OneBiller application
  • Experience supporting finance applications, or finance background
  • Experience working in a matrix environment, and with diverse global teams
  • Work well in a fast-paced team environment, building strong relationships and credibility
  • Excellent communication including fluent verbal and written English and ability to organize/articulate ideas
3

Skills For Senior HPC Operations Engineer Resume

  • Experience in Business Intelligence, Data Analytics, Brilliant/Smart Factory, and Machine Monitoring
  • Experience in manufacturing
  • Experience using an automated configuration management system (Terraform, Chef, Puppet, Ansible, Salt, etc.)
  • Good understanding of AWS/Azure cloud virtualization solutions
  • Assists in the validation of As-Built documentation and use of this documentation to implement the proper monitoring of all network infrastructure
  • Hands-on experience working in a Network Operations Center within a large enterprise environment
  • Experience with the Microsoft Office Suite including: Outlook, Word, Excel, PowerPoint, SharePoint,
4

Skills For Senior Business Operations Engineer Resume

  • + 6+ years of experience managing 24x7 and global teams in a SaaS environment
  • Proven record of working with operators, maintenance technicians, etc
  • Professional experience with AWS EC2 and AWS S3
  • Experience with in-service upgrade practicesmi
  • Experience with Global Ops MSA/CMSA contract process or Contract Manager application
  • Knowledge of Oracle EBS or other ERP applications with additional hands-on experience
  • Experience with GE Aviation Supply Chain systems and Processes
  • Experience in Information Technology Management
  • Member of a 24x7x365 team of network engineers who manage, operate, and report on the network infrastructure
5

Skills For Senior Engineer, Operations Resume

  • Operate NASA unique hardware items
  • Experience in managing IT Projects in a global matrixed organization
  • Experience with MS Office suite, including MS Project
  • Experience with the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, SharePoint)
  • Significant experience in IT service delivery
  • ​3+ years of Network Operations experience in a large enterprise environment
  • Cisco network hardware and protocol experience
  • Cisco CCNA certification or equivalent enterprise experience
  • Experience with Archer and Vulnerability management
6

Skills For Engineer / Senior Engineer, IT Operations Resume

  • Experience with Rally / ALM
  • Experience with SAFe methodology and Release Management practices
  • + 5 + years of experience in 24x7 technical support Eligibility Requirements:
  • + 6+ years’ experience in process management and improvement in a technical environment
  • Managing and developing new relationships in a dynamic environment
  • Keeping up to date on all new technologies, adapting to new trends
7

Skills For Senior Engineer, Business Operations Resume

  • Anticipating change and constantly communicating with internal teams
  • Identifying and communicating risks proactively that can prevent incidents for Masterpass
  • Monitoring and some maintenance assistance of Juniper and Cisco Routers & Switches along with Ciena Hardware
  • Working directly with other NASA centers and customers to help resolve real-time network and dataflow problems which are unique to NASA
  • Working Knowledge of Azure and Google Cloud
  • Understanding of the 3 Tier Security Architecture
8

Skills For On-orbit Mission Operations Engineer, Senior Resume

  • Think "outside the box" when developing solutions and creating value
  • Knowledge of networking, storage, and computing infrastructure
  • Utilize a variety of network management and diagnostic tools for monitoring, troubleshooting communications-related and node/application related problems
  • Provide training of Console Operators in accordance with existing certification guides
  • Manage large enterprise networks and telecommunications vendors, including Service Level Agreement reporting
  • Knowledge of networking, storage, and computing
  • Practical knowledge concerning design and operation of common process equipment such as pumps, blowers, heat exchangers, piping, etc
  • Drive a higher level of customer satisfaction by improving support team quality, knowledge, and training
  • Develop and manage site IT budget, carefully evaluating and reviewing site IT expenses and investment
9

Skills For Senior Subsystem & Operations Engineer Resume

  • Utilize logging system such as Splunk (or ELK) and monitoring such as Sensu or similar to create a robust system
  • Clearly communicate operational issues, incorporating root cause analysis and actions required
  • Possesses understanding of core business processes and
  • Support Network Engineering with the integration of new systems into the Mission Network
  • Compiles total cost and benefit of proposed capital projects including evaluation of effect on labor, equipment, space, fill rates, accuracy, and other metrics
  • Proficient in multitasking with the ability to meet deadlines in a fast-paced environment
  • Background in science and technology, including capability development and mission deployment
10

Skills For Senior Associate Technical Operations Engineer Resume

  • Bash and windows shell scripting is required
  • + Monitoring tools and scripts
  • + Troubleshooting and resolution
  • + Customer and Services Onboarding
  • + Security monitoring and remediation
  • Thrives on unconventional challenges and takes pride in solving them
  • Hands on knowledge of Perl, HTML, XML, MySQL, programming
  • Implement industry best practices while focusing on

List of Typical Responsibilities For an Operations Engineer Senior Resume

1

Responsibilities For Senior Lifecycle Operations Engineer Resume

  • Ensure operational excellence at the site by effectivity supporting all digital technology resources, including personal computers, applications, network, server, audio/visual, printer, security, voice, and other infrastructure
  • Experience in process management and improvement in a technical environment
  • Provide the above for GE Additive as well as other GE businesses co-located at the site, partnering with those businesses’ DT teams as necessary
  • Partner with business leaders and users to identify/evaluate/implement/improve business technology and processes
  • Maintain documentation on all IT systems, installations, and configurations
  • Ensure conformance of established IT architecture, standards, and practices
  • Own the resolution of IT issues in a timely manner (By the help desk or local support)
2

Responsibilities For Senior Datacenter Operations Engineer Resume

  • Coordinate and communicate all Change Management and Risk Management activities
  • Initiate and coordinate outsourced supplier efforts, as required
  • Flex to provide remote support for other locations and/or drive global initiatives, as required
  • Manage part line-of-balance (LOB) and recommend corrective actions
  • Recommend and coordinate implementation of replenishment, inventory and buffer strategies
3

Responsibilities For Senior HPC Operations Engineer Resume

  • Serve as the DT leader and participate in staff strategic discussions/decisions relative to Information and Digital Technologies
  • Accelerate the brilliant factory roadmap by optimizing factory operations through introduction of advanced manufacturing technologies, improve machine monitoring and increasing productivity
  • Leverage modern data integration and visualization tools to develop supply chain data and process analytics
  • Communicates across direct organization and across the Digital Technology function in area of expertise
  • Presents to senior leaders in specific technical space and on cross-functional teams on how technologies interconnect and contribute to overall strategy
4

Responsibilities For Senior Business Operations Engineer Resume

  • Evaluate opportunities within the shop and across the value stream to further the GE digital industrial journey
  • Evaluate new user technologies (office automation and collaboration tools, mobile devices, wearables, etc.…) to improve overall employee experience and increase productivity
  • Partner with the other Systems Supply Chain and GE Aviation Supply Chain Digital Technology site leaders to support operational issues and project directives
  • Engage, select and direct IT contract and vendor resources as required
  • Coordinate with all remote CIO / CTO groups & technology services organizations on infrastructure upgrades, application rollouts, and operational support
5

Responsibilities For Senior Engineer, Operations Resume

  • Focal point for site Data Security / Privacy procedures and processes
  • Own the resolution of IT issues in a timely manner
  • Build dashboards, bots, micro services to address the operational issues
  • Experience in one of the following disciplines: aerospace manufacturing processes and business model; demand and supply planning processes; or database structures and operations
  • Knowledge of the NSS client’s organizational structure
6

Responsibilities For Engineer / Senior Engineer, IT Operations Resume

  • Relevant Vendor & Supplier Management
  • Knowledge of Assembly EVMS Processes
  • Track and coordinate operations; ability to monitor and report on cable traffic
  • Familiarity with and/or ability to specialize in a geographical region
  • Experience with Solarwinds, Cisco network routing/switching/WiFi, Cisco Prime, Cisco Total Care, Cisco Network Compliance Manager, Keynote, MRTG, PRTG, SmokePing, Scrutinizer, Riverbed, Gigamon, and/or Fluke Time Machine
7

Responsibilities For Senior Engineer, Business Operations Resume

  • Understand, interpret and act on data from multiple organizational areas; actively apply, share and leverage leading practices from other parts of the organization to achieve effective outcomes
  • Solid knowledge of Lean Manufacturing
  • Postgres experience is required
  • Demonstrated ability to Lead and serve as resource on Project Teams
  • Strong Project Management, professional attitude and approach, and the ability to interact with all levels within the organization
  • BMC Control-M administration and scheduling is required
8

Responsibilities For On-orbit Mission Operations Engineer, Senior Resume

  • Successful implementation of multiple projects with budgets of $1MM+
  • Manage, drive and accept accountability for project progress and quality, and achieve stated goals
  • Multiple successful WMS implementations experience to include functional analysis, justification, configuration, modification specification, documentation, training, and go-live support
  • Experience in a Unix/Linux System Admin/Systems engineer role
  • Basic Java Middleware knowledge
  • Web Services knowledge (top-down / wsdl-first approach)
9

Responsibilities For Senior Subsystem & Operations Engineer Resume

  • Project Management which includes facilitation, coordination, and communication
  • + 24x7 Follow-the-Sun Model
  • + Incident and Problem Management
  • + Alerts & Customer Notifications
  • + Backups / High Availability / DR Capabilities
  • + Hire, mentor and retain top talent. Constantly drive towards increasing the responsibilities and skill sets of team members. Qualifications/Requirements: Basic Qualifications:
10

Responsibilities For Senior Associate Technical Operations Engineer Resume

  • + Hands-on technical leadership experience in a cloud/datacenter/telecom service provider cloud engineering team with excellent understanding of key technologies across SaaS/PaaS/IaaS stack
  • + Strong knowledge of networks, compute, cloud, virtualization, network infrastructure, telecom networks, circuits, datacenter technologies and best practices. HA network architectures, and operational procedures
  • + Experience with Chef, Puppet, Cloud Formation and/or other automated deployment methodologies
  • Experience in Business Intelligence, Data Analytics,
  • Experience with Confluence and ServiceNow
  • Integrate and operate with other site DT leaders on

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