Operation Manager Resume Sample

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Elisa Pollich
5902 Jenkins Ramp,  San Francisco, CA
+1 (555) 281 6184

Work Experience

Operation Manager
12/2017 - PRESENT
Detroit, MI
  • Be part of the Incident Coordinator’s roster, and act as an escalation point as required for incident management
  • Strong Leadership Competencies (Leveraging Resources, Vision and Purpose, Strategic Thinking,
  • Excellent communication and collaboration skills Electrical/Mechanical industrial experience
  • Priority A: Working knowledge and management /supervisory experience in the Closing and Reporting process – including process design and management, reports generation and analysis (financial statements)
  • Priority B: Working knowledge in Consolidation and Reporting (knowledge and practice in consolidation rules, methods and tasks, intercompany operations)
  • Priority C: Working knowledge and experience in managing General Ledger functions and activities – journal entries, etc
  • Overall accounting knowledge, highly analytical
  • Theoretical and working knowledge in IFRS
  • Some working knowledge or supervisory experience in Treasury and Banking process and transactions is advantageous but not necessary
Senior Operation Manager
02/2013 - 07/2017
Dallas, TX
  • Supervise and provide the safe direction to employees regarding pipeline and compressor facility operations consistent with company and governmental requirements
  • On-Call 24/7 for emergencies or operational assistance
  • Work with area management to establish and measure work group goals and performance
  • Responsible for adhering to operation and maintenance budgets and small capital projects, along with helping develop operating budgets for prospective areas of responsibilities
  • Assures the work group has the resources and information to make informed decisions regarding day to day operation of facilities in compliance with all company and regulatory requirements
  • Serves as the first line of management contact for customers, landowners, and the public. Assures any issues identified by these groups are conveyed to senior management and/or addresses them locally
  • Enforces company policies and procedures and ensures operations are maintained as required
  • Conducts personnel reviews, and oversees the career planning and employee development for those employees in the work group
  • Pipeline industry experience required
Site Operation Manager
10/2007 - 12/2012
Phoenix, AZ
  • Valid driver’s license
  • Build, lead and support a high performing team of engaged and capable agents to deliver excellent customer service through meeting and exceeding agreed performance standards
  • Create an intense performance environment and exhibit a driven leadership style, to ensure key financial, operational and quality metrics are consistently achieved
  • Forecasting & Scheduling
  • Five or more years managerial experience preferably in the BPO sector
  • Fluent (written, spoken) English
  • Leadership skills and ability to manage large group of people
  • Customer service oriented, positive person and stress tolerance
  • Excellent knowledge of the MS Office, especially in Excel


DeVry University - Naperville Center
2002 - 2007
Bachelor's Degree in Accounting

Professional Skills

  • Excellent skills in leadership of people to balance objectives of a great employee experience, customer experience, and financial performance
  • Develop synergy between different groups and all stakeholders while managing expectations through excellent analysis, planning and negotiation skills
  • Excellent problem solving skills. Knowledge of principles, concepts, theories and practices of area of responsibility
  • Strong project management skills and ability to lead cross-functional teams from concept to implementation
  • Providing guidance and feedback to help develop and strengthen skills and abilities need to accomplish work objectives
  • Proven experience managing employees while creating a positive culture built on communication and recognition
  • Demonstrated experience developing and managing a complex business through a period of intense growth

How to write Operation Manager Resume

Operation Manager role is responsible for leadership, training, english, customer, analytical, interpersonal, software, business, government, modeling.
To write great resume for operation manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Operation Manager Resume

The section contact information is important in your operation manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Operation Manager Resume

The section work experience is an essential part of your operation manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operation manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operation manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Operation Manager resume experience can include:

  • Mentors and leads analysts with assigned projects by overseeing timelines, building contingency plans, executing corrective actions, communicating issues resolution
  • Strong leadership, supervisory skills, organizational, problem solving, and project management skills
  • Strong interpersonal skills and experience demonstrating successful
  • Strong project management skills, with an ability to manage time and prioritize activities
  • Excellent people management skills, Problem solving, analytical and data entry mastery
  • Strong in analytical, problem solving skills, and execution of work

Education on an Operation Manager Resume

Make sure to make education a priority on your operation manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operation manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Operation Manager Resume

When listing skills on your operation manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical operation manager skills:

  • Proven people management experience, including hiring, career growth, and compensation
  • Solid experience in selecting and managing 3PLs
  • Ability for team-work and communication skills with colleagues and supervisor
  • Communication skills for operational purposes (other SSC areas and the MPCs)
  • Higher level customer-management skills
  • Management experience, or 3 years’ experience at Sr. level in transportation and express delivery industry

List of Typical Experience For an Operation Manager Resume


Experience For Senior Operation Manager Resume

  • Good Korean Language skills to communicate Korean Native Speakers
  • Good skills of office software application
  • Experience in manufacturing environment including 3+ years supervisory experience
  • Possess strong experience and knowledge in lean manufacturing systems (ABS), Production Control, Process Control and Quality systems
  • Excellent knowledge and experience (5+ years) in leading returns area of distribution operations including inventory control, analysis, and systems
  • Solid communication and alignment skill

Experience For Maintenance Operation Manager Resume

  • Leading HY Operations Team in HYA to achieve specified SQDC (Safety, Quality, Delivery, Cost) target with strong ownership
  • Good knowledge of the Engineering and manufacturing operations/6 sigma/lean manufacturing concept
  • Sets up performance analysis/monitoring reports and carefully analyse them, ensuring good service levels are met
  • Hands on experience in warehousing operation with 3 years on manager role
  • Strong liaison with finance and manufacturing
  • Apply strong process and technology enablement knowledge to analyses and problem solving with moderate complexity
  • Experience using order management and ERP systems
  • Proven ability to network, recruit, train, develop and assess
  • Experience in management of medium-large Operations teams

Experience For Site Operation Manager Resume

  • Experience in local consumer finance industry is advantageous
  • Provide strong leadership and coaching on an ongoing basis
  • Leadership qualities with excellent service orientation and the ability to drive a team to anticipate, meet and exceed customer expectations
  • Establish priorities and accountabilities to allocate resources and guide the production team to maximize performance metrics
  • Operate paint operations in accordance with company guidelines and financial control policies
  • Operate repair operations in accordance with company guidelines and financial control policies
  • Operations Management or related/retail management experience
  • Excellent knowledge of construction equipment required

Experience For F&B Operation Manager Resume

  • Good communication with related departments, local and global, in matrix organization to get alignment in criticial issues
  • Experiences in big operation team management
  • Working knowledge of query formats and capabilities
  • Ensuring that Essence maintains a first class and positive visual impact including; ambiance, cleanliness, orderliness, décor and service flows
  • Responsible for managing multiple areas in operations/manufacturing (excluding production) and meeting department goals and objectives
  • Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance driven team
  • Assists in planning, organizing and implementing functional

Experience For Greater China GPS Site Operation Manager Resume

  • Basic training: 6 Sigma / LEAN Manufacturing / TPM/ISO9000 / ISO14000/TS16949
  • Responsible for managing the delivery of all Operations services including administrative, hospitality, and office services for the Carolinas office
  • Conduct deep dives to identify the root-cause of manufacturing issues and bring them to a successful resolution
  • Engage the workforce in problem-solving initiatives and ensure the disciplined execution of manufacturing processes and procedures
  • Designs and implements training programs and supporting materials for employee education and development
  • Continuous reporting and active tracking of key performance indicators (KPIs)
  • Monitor and control project financials, overseeing project invoicing status, cost, expenses and cash flow

Experience For Digital Operation Manager Resume

  • Explain the billing procedure to customers and develop customer trust and understanding
  • Assist customer in determining their rental needs by applying product knowledge
  • Researches and analyzes industry best practices and drives improvements to ensure that Client’s sourcing processes are "best in class"
  • PC literacy (Microsoft Office including word, excel and PowerPoint)
  • Not intentionally or recklessly interfere with or misuse anything provided in the interests of safety
  • Executes individual and team performance management using field KPIs’/metrics to achieve improved field services output
  • Establish partnering relationship with business leaders and support business initiatives as required
  • Introduce and apply new and more efficient methods in the process of customer service and manufacturing cycle time management
  • Coordinate the labor productivity task within the factory, supervise the execution of the daily, weekly and monthly headcount planning

Experience For Portfolio Operation Manager Resume

  • Focus on initiatives to find solution for simplification by using different LEAN, Six Sigma tools as applicable
  • Provide direction for a seamless integration of the Physical and Digital Use Cases to obtain the most efficient Smart Manufacturing process possible
  • Engage shop floor manufacturing in the integration of Physical and Digital Use Cases
  • Establish clear direction, intentions, and objectives while being able to gain the support of others
  • Understand the technological complexity of value-added Smart Manufacturing processes and can explain the process correctly to key stakeholders
  • Reviews existing operations to determine what improvements can be made to areas, which allow for cost reduction, increased speed, and improved customer service

Experience For Ocean Operation Manager Resume

  • Leads a multitude of projects to optimize cost of operations while improving quality, accuracy and service to internal and external customers
  • Lead initiatives in improving the warehouse operation process and flow so as to provide differentiated service compare to our competitors
  • Assist the Director in executing strategic plans for the growth of the centre so as to drive revenues & customers satisfaction for the group
  • Distinct ecommerce affinity and understanding of the digital environment
  • Plan and direct layout of equipment, workflow, and assembly methods, in conjunction with new hire weld training and career development
  • Ensure compliance with Railcar regulations according to Quality Standards and Blueprints by documentation, maintenance and development
  • Ensure welding quality meets company standards on all jobs
  • Recommend and implement improvements in production methods, machines and equipment, maintenance, safety and working conditions

Experience For Service Operation Manager Resume

  • Set clear and measureable objectives for entire team (Review and adjust staffing levels to assure the needs of the store and customers are met)
  • Recognize slow moving assets and initiate an action plan for increased activity
  • Responsible for safety audits, safety training, compliance with State and Federal OSHA and DOT regulations
  • Manage human resource administration (payroll/scheduling/paperwork, etc.)
  • Create an annual budget and forecast utilizing company template
  • Understand the competitor business models within the market and assist in building strategic plans
  • Engage in business decision making at every level
  • Cultivates strategic customer relationships and ensures that the customer perspective is the driving force behind all value added business activity

Experience For Llp Operation Manager Resume

  • Task force/project resources management in a dynamic environment
  • Collaborate with other peer functions to develop project solutions and manage project
  • Process improvement and Kaizen to upstream and downstream process
  • Team operation metrics management
  • Input to functional strategy, and deliver result
  • Be flexible and agile to meet business needs
  • Monitoring competition in the marketplace. Gathering information on competitor’s products and functionality with close cooperation with the Marketing team
  • Equivalent experience including at least 5 years managerial role
  • Experience in Cash Equity/Bonds market, OTC and equity derivatives are advantages

List of Typical Skills For an Operation Manager Resume


Skills For Senior Operation Manager Resume

  • Operate and flex in an ambiguous and changing environment and to respond to emerging priorities
  • Or more professional experience working in projects/ operations or coordination capacity, with at least 2 years’ experience within EY
  • Intermediate level (3+ years) relevant experience required, including managerial and budgetary experience
  • Four or more year’s directly related experience including two or more years supervisory experience
  • Demonstrated successful experience in sales and/or account management
  • Good PC skill especially on data analysis area
  • Intermediate level of computer skills in email (Outlook), Word, Excel, PowerPoint

Skills For Maintenance Operation Manager Resume

  • People management and use available tools and material skills for performance evaluation, motivation, etc
  • Working knowledge in one of the following areas: International trade, logistics, product compliance, dangerous goods classification
  • Publishing experience in AEM with knowledge of components is highly preferable
  • Plan, develop, and execute compelling deal pages and merchandising campaigns catering to customer needs, guard customer experience and improve conversion
  • Experience working or leading Service ITIL streams: Incident Management, Change Management, Service Request Management

Skills For Site Operation Manager Resume

  • Customer facing experience, working in a highly critical operational environment
  • Experience running Lean Manufacturing or Continuous Improvement projects
  • Customer service experience is mandatory including interacting with overseas stakeholders
  • Practical experience managing a Meetings and Events business is desirable
  • Good at oral and writing business English
  • Strong ownership and willing to embrace the challenge and change
  • Strong learning ability, can start from scratch, but quickly become expert
  • Strong ability on cross-team coordination and delivering results

Skills For F&B Operation Manager Resume

  • Prioritize work taking into account a complex matrix of inputs
  • Experience dealing with customer complaints
  • To manage and drive rework for Channel returns, thus labelling knowledge and experience is required
  • Organize and implement shop mentoring program for new and or inexperienced welders
  • Experience of operating within a large Talent function in a multinational organization
  • Build a strong working relationship with local PTL district and other equipment vendors
  • Good working knowledge of MS Excel & Power point
  • Experience in working in Load & Haul machines, UG Production & Development drill, LPDT, LHD etc

Skills For Greater China GPS Site Operation Manager Resume

  • Over 8 year's experience in Retail Lending Operations (preferably in consumer finance)
  • Experience in Project Management for banking industry. Preferable for Consumer finance
  • Demonstrates Daimler corporate values (Passion, Integrity, Respect & Discipline)
  • Direct or indirect leadership experience(team of 10+) is an advantage
  • Effective implementation of preventive maintenance with the help of customer maintenance staff. Help customer to record the same

Skills For Digital Operation Manager Resume

  • Experience in CMMS/ SAP/ MAXIMO
  • Coordinate, manage and monitor operational performance on the respective technical layer and cooperates with various departments
  • Manages effective internal/external client relationships within own area of responsibility, builds client relationships in the wider group or unit
  • Experience in a Supply Chain role
  • Develop his/her subordinate skill and competency
  • Strong process & procedure orientation
  • Experience in operations/maintenance in the engine or maritime industry

Skills For Portfolio Operation Manager Resume

  • Business management experience
  • Demonstrate flexibility, challenge and appetite for change
  • Experience in architectural aluminum construction industry with a focus on curtain wall, store front and window products
  • Experience of expertise on people paced processes in production environments
  • Minimal eight years management experience with a multi-National company, worked in a chemical related
  • Experience in systems and processes optimization
  • Good knowledge in warehouse operation and process/flow/warehouse design
  • Good knowledge in warehouse EHS/5S and Lean Tools for operation and quality improvement
  • In experience in on-line operation related operations

Skills For Ocean Operation Manager Resume

  • Middle-Large size internet company key program operation experience
  • Experienced in either a maintenance or production environment
  • Experienced in development and control of operational and investment budgets – financially astute
  • Experience in electronics production is desired
  • Work experience as a Technical Team Lead within the Technology Industry
  • Building relations and learning the Sandvik Mining organization, Sandvik business and the Sandvik way of working
  • Ensuring operations meet guest needs, ensuring connectors satisfaction, focuses on growing revenue and maximizes financial performance
  • Setting up the production facility including capital planning and facilities execution
  • Servicing and overhauling of Underground and surface metal mining machines

Skills For Service Operation Manager Resume

  • Interesting salary including employee benefits (lunch voucher, additional holiday, discount programs, insurance contributions etc.)
  • Facilitating Reach and setting LEAD goals for all Essence leaders
  • Learning and dealing with ambiguous information
  • Understanding of website publishing, content life cycle management, campaign launches, SEO etc
  • Planning and scheduling of operation and Maintenance task

Skills For Llp Operation Manager Resume

  • Reporting operation metrics to stakeholders and propose solutions to improve
  • Monitoring of SLA compliance and establishment of respective action items in coordination with service providers
  • Measuring performance of the team
  • Leading and participating as a team to move towards the completion of common goals while fostering cohesion and collaboration among team members
  • Planning and Organising L3
  • Participate in developing annual operating budget, including production, staffing requirements, operating and overhead costs, and capital improvements
  • Trouble shooting of operational issues from identifying root cause to developing action plans and implementing preventitive measures
  • Social package including: additional healthcare insurance; gift vouchers; ice-cream during summer time and fruits during winter; social team activities

List of Typical Responsibilities For an Operation Manager Resume


Responsibilities For Senior Operation Manager Resume

  • Apply knowledge and skills in EHS to drive disciplined systems in support of injury-free work culture
  • Experience reading, interpreting, and applying government regulations related to trade compliance
  • Maintains good working-relations and dialog with the hotel owners and representatives by associating them to the Novotel strategy and successes
  • Experience in working with operation and maintenance team for underground or surface metal mining project
  • Effective deployment of Performance Management System including defining the KRA’s, development goals and regular discussions with Ops Team
  • Strong welding knowledge and application, Mig, Tig, and Stick fluxcore
  • Leadership training experience
  • Implement strong operational & controllership excellence & rigor in the fixed assets processes
  • Assist US managers with any requirement to better manage resources’ productivity, effectiveness, level and shift alignment

Responsibilities For Maintenance Operation Manager Resume

  • Preferably min 5 years’ experience in call centre operations, customer service, travel agency or hotel reservations with 2 years in managerial level
  • Provides clear and strong direction to the delivery teams to support above
  • Driving, walking, sitting, and standing frequently
  • Offer feedback to Outsourced Warehouse Planning for optimization of allocating resources (Material Handling Equipment, labour)
  • Overall responsibility for conventional contracts; including managing Accounts Manager, ensuring contracts are correctly implemented and invoiced as necessary
  • Quality monitoring of Customer Service; ensuring best service and support possible is provided to customers whilst protecting Rapiscan’s interests
  • Familiar with Manufacturing Processes/Material Standards, measuring and test equipment
  • Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs

Responsibilities For Site Operation Manager Resume

  • Assist with developing the annual budget and capital investments budget and assist in obtaining owner's approval
  • Support SC OPM in planning the requirement for resourcing at both Department and Team level
  • Challenge difficult mining condition and plan to achieve operational performance in adverse working condition
  • Spare parts estimation for customer stock considering machine condition, working environment, customer stock level, etc
  • Maintain working knowledge of key business systems like ERP and WMS and Take Back Portal
  • Identify changing operations needs of the CEPT and make appropriate proposals/requisitions where needed
  • To ensure that all call centre KPIs (Service Level, Abandonment, Average Handling Time, Conversion) are within acceptable margins
  • Read Blueprints and engineering fabrication drawings

Responsibilities For F&B Operation Manager Resume

  • B.E./B. Tech in Mechanical / Electrical Engineering
  • Self- starter, comfortable working with a remote team with members in multiple locations
  • Work in stable international company with a leading position in the market
  • Be part of the fast growing department
  • Understand the Chinese online market as well as the Chinese online shoppers; build deal offering plan to cater to Chinese customers’ needs

Responsibilities For Greater China GPS Site Operation Manager Resume

  • Analyze deal performance and always seeking ways to improve from both deal quality and UX improve
  • Deep understanding to China e-Commerce market
  • Setting up large complex production programs
  • Independent decision making and workflow management
  • Comprehensive understanding of production chemistry sales/services within Australasia
  • Liaise and communicate as necessary with clients and distributors, working with Service Partner Manager
  • Continue integration of CRM Project working with internal stakeholders to drive improvements globally
  • Achieve the hotel's revenue, financial and quality goals by directing the operation of the hotel
  • Liaise with all levels of regional and global management regarding assigned projects and activities

Responsibilities For Digital Operation Manager Resume

  • Lead with regards to project management in client and team meetings, acting as the trusted face of and subject matter expert in project processes and procedure
  • Manage the direct processing of materials and the associated hourly workforce to ensure attainment of business results
  • Drive and conduct performance test UG Equipments. Leading the team for maintenance of equipment
  • Actively participate in achieving high level of productivity
  • In AP/AR accounting positions (advantage but not necessary)
  • WNAM 1280 AM – playing America’s Best Music
  • Lead team to identify operational improvements in areas such as route optimization, carrier selection, backhauls, and trailer loading
  • On-air station PD’s to assist in cluster programming
  • Control the Ecommerce fulfilment operations through the entire supply chain (from the website to the end customer), ensuring SLA’s are set and adhered to

Responsibilities For Portfolio Operation Manager Resume

  • Ensure that all employees are wearing their PPE and contractors/ visitors abide by Cargill’s PPE requirements and daily enforcement on EHS requirements
  • Responsible for the default reporting ordered by the SC OPM
  • Responsible for providing innovation in the
  • Work in difficult working condition
  • Liaison with order desk / parts department. and help customer in getting the spare parts
  • To develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives
  • Able to lead across department and motivate teammates, Leadership; People Management

Responsibilities For Ocean Operation Manager Resume

  • Conduct Financial Data Analysis of profit& loss, cost model of efficiency, productivity and constraints
  • Understand relevant policy, law and regulations. Demonstrate and ensure absolute adherence to Gap Inc.’s Code of Business Conduct as well as compliance with all local laws and regulations
  • Directs the implementation and assessment of Religious and Spiritual Life’s overall programmatic development and direction in alignment with Student Affairs vision, mission and strategic priorities. Maintains daily operations for the department
  • Use 3rd party data to build audience profile segmentation strategies in line with the campaign’s KPIs
  • Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Conduct and manage the performance appraisal process. Build and coach managers on team development and talent management
  • Web GUI filters development as per the user’s request

Responsibilities For Service Operation Manager Resume

  • Lead a team of Sprayers. Organize segment structure to gear for operational excellence, fulfillment and strategic growth. Ensure team well-being, timesheet accuracy, billing accuracy and compliance to working hour regulations. Perform active contribution towards region strategy build-up
  • If required, support the project initiation stage by providing project management expertise to stakeholders and other parties involved in defining scope of a project
  • Based on agreed scope and in liaison with the project team and stakeholders, plan a project including appropriate milestones and tasks with assigned responsibility
  • Communicate agreed project plan with all relevant parties and report any deviation from the plan during execution of the project
  • Manage project team throughout the project life and liaise with relevant resource managers regarding roles, performance and workload of project team members to ensure that adequate resources are assigned to meet the project deadlines
  • Track progress during execution and report regularly to Project Team and Stakeholders

Responsibilities For Llp Operation Manager Resume

  • Where budget is stated, track and report expenditure and ensure that the project is delivered on budget
  • Identify and manage risks and issues throughout the life of a project. Ensure all stakeholders and project team are aware of the risks and appropriate actions are taken to minimize them and resolve issues
  • Manage all project documentation, including project plans, risk/issue logs and status reports, and ensure that all documents regularly updated and readily available
  • At the end of the project, lead project evaluation discussions with appropriate parties and ensure that lessons learnt are documented
  • Identify and implement any additional procedures /processes required to successfully deliver the assigned projects
  • Mentor junior project managers on project management best practice, project management ethics and professional conduct, and project management learning opportunities
  • Control the evolution of the main KPI’s related with the contractual commitments and prepare the working files to negotiate the possible Penalties with NTV

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