Operating Model Resume Sample

20 votes
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Jevon Reichel
738 Lowe Centers,  Houston,  TX
+1 (555) 407 0244

Work Experience

Finance & Risk-operating Model Senior Manager
05/2018 - PRESENT
New York, NY
  • Knowledge of the IT Operating Model Services and Processes
  • PowerPoint and Visio skills
  • Strong interpersonal skills and the ability to work with all levels of business customers and IT personnel
  • Effective communication and presentation skills with the ability to explain complex business and technical subjects in clear terms for a variety of audiences
  • Deliver on assignments while managing multiple tasks with equal priority at the same time
  • Provide good customer service and problem resolution
  • Capable of working in a global team and having a global mindset with flexibility to accommodate the timing and balance that requires
  • Translate service strategy concepts into plans and actions to provide value to Ford
  • Good analytical skills based on facts and data
Target Operating Model Business Analyst
04/2012 - 11/2017
New York, NY
  • Take the initiative and work with minimal supervision
  • Skill in office productivity and collaboration tools. (i.e. Visio, Excel, PowerPoint, SharePoint)
  • A service, process, customer and quality mindset, ideally with a track-record of applying suitable methodologies
  • A good level of IT knowledge and an interest in building expertise in industry best practices (e.g. ITIL, COBIT)
  • Manages ‘Work In Progress Limits’, making sure the team is not working on too many Stories/tasks at once, and helps them get into a flow of starting and completing work in a predictable manner
  • Work with various Finance- Risk program Managers to ensure their requirements on Data management, Data Validation, Exception reporting / metrics are met as part of convergence program. Additionally work with outbound systems and LOB’s to identify and write the requirements for Outbound and LOB feeds
  • Work with stakeholders and technology partners to identify and staff project resources
Target Operating Model Analyst
02/2009 - 12/2011
Los Angeles, CA
  • Monitor work stream deliverables on an ongoing basis, evaluating progress and quality, managing issue resolution and taking corrective action as necessary
  • Support post-implementation efforts to create more efficient, integrated operating model and infrastructure for the Finance- Risk function
  • Establish and maintain relationships across the Finance organization. Become a ‘trusted advisor’ with regards to the delivery of our Finance Target Operating Model (TOM ) and Continuous Improvements (CI)
  • Work with and train Local Accelerate Team (LAT) operating model leads
  • Report in a timely manner all incidents including near miss and safety observations (NMSO), accidents and injuries and raise any health and safety concerns with your fine manager
  • Leading the development and implementation of operating model changes (people, process and technology)
  • Support in defining a strategic vision working with key stakeholders
  • Experience in conducting lean process reviews / mapping customer journeys
  • Experience of developing and delivering automation (inc. Robotic Process Automation) programmes, to deliver capacity and scalability opportunities


Strayer University - Tampa Westshore Campus
2004 - 2009
Master's Degree in Business

Professional Skills

  • Strong analytical skills, leadership skills, communication skills, writing skills, to include solid experience in writing business requirements
  • Effective interpersonal and Influencing skills with an ability to operate with a broad range of HR and business stakeholders
  • Strong presentation and negotiation skills with the ability to bring a dry subject matter to life in terms that the business relate to
  • Sound, proven management communication and presentation skills
  • Experience in a management role in a BPO service provider, in addition to other corporate captive and/or consulting experience
  • Functional experience in one or more functions, including Finance, Analytics, Procurement, Supply Chain, Sales and Marketing
  • Knowledge of and experience with delivering consumer business functions through electronic delivery channels

How to write Operating Model Resume

Operating Model role is responsible for business, digital, presentation, analytical, powerpoint, finance, securities, reporting, design, travel.
To write great resume for operating model job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Operating Model Resume

The section contact information is important in your operating model resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Operating Model Resume

The section work experience is an essential part of your operating model resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous operating model responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular operating model position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Operating Model resume experience can include:

  • Solid experience in IT with following experience
  • Ideally around 4-6 years of working experience, including the following --
  • Experience in working with outsourced providers to drive both quick win and longer term strategic change
  • Proven track record in developing Shared Services strategy & concept design as well as implementation needed on several projects
  • Demonstrated ability to establish and build healthy working relationships and partnerships with clients, vendors and peers
  • Build and maintain strong relationships with the businesses (Operations, Client Service, Technology teams)

Education on an Operating Model Resume

Make sure to make education a priority on your operating model resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your operating model experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Operating Model Resume

When listing skills on your operating model resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical operating model skills:

  • Experience with the tools and techniques required to effectively manage multiple activities of varying complexity under time constraints
  • Strong understanding of business relationships, business requirements, IT requirements, technical solutions, test strategy & approach plans and test plans
  • Experience with delivering complex projects/programs
  • Experience managing overall projects or workstreams with multiple clients and own team members
  • Experience with tools such as Confluence and JIRA
  • Strong knowledge of business operations and their interdependencies with technology based solutions

List of Typical Experience For an Operating Model Resume


Experience For Finance & Risk-operating Model Senior Manager Resume

  • Work experience in the field of international tax and/or transfer pricing, ideally combined with experience in Swiss taxation
  • Further education or certificates in tax is an advantage
  • Guarantees of success: team-player, determination, commitment, readiness to take action, speed and smartness

List of Typical Skills For an Operating Model Resume


Skills For Finance & Risk-operating Model Senior Manager Resume

  • Strong knowledge of Consumer Bank & Back Office IT systems
  • Partner with HR and business stakeholders in creating Operating Model which enables the successful implementation of SRP and ongoing HR outcome delivery
  • Responsible for providing advisory support as well as performing oversight of testing / script execution across programme initiatives
  • Support the Operating Model Lead in Target Operating Model design for HR Transformation, alongside broader SRP Process Transformation activities
  • Critical tasks include derivation of strategic documents outlining initiative based test strategy, test plans, defect / test management reporting documentation
  • Key contributor in the establishment of Target Operating Model governance principles to be embedded in SRP process designs
  • Identify changes required to successfully enable roles identified within target operating model
  • Support the deployment of Target Operating Model to all Barclays functions and geographies

Skills For Step Up-interim Operating Model Specialist Resume

  • Comprehensive knowledge of Operating Model development and maintenance – definition of capabilities, process and context
  • In-depth understanding of Agile methodologies
  • Comfortable working with all levels of the Ban
  • Interaction with all levels of analysts, management and technical personnel are required to track and progress activities associated with testing lifecycles
  • To provide support / provide oversight of testing for FTP and other platform components related to the overall initiative in order to deliver a quality product
  • Sound knowledge of HR organisation
  • Speed of execution - the ability to act decisively, use sound judgment and move projects and the business with pace
  • Support definition of Target State Model inclusive of roles and allocation of RACI

Skills For Target Operating Model Business Analyst Resume

  • Engage nominated business and HR function SMEs in the execution of global and regional design workshops facilitating the capture of Barclays specific requirements in parallel to local regulatory impacts
  • Champion process improvement, analysis and business process management functions – either as standalone projects or as part of wider programmes of change
  • To provide guidance and act as a subject matter expert (SME) with regard to Finance processes and IT application level components
  • Experience with anticipating Senior Management concerns, proactively preparing the necessary communications and delivering those communications in a manner that facilitates consensus and decision making
  • Strong knowledge with Microsoft Office products such as Word, Excel, Access and PowerPoint
  • Deep understanding of leading trends regarding Shared Services, including use of digital solutions and RPA
  • Background in core ERP solutions, e.g. SAP

Skills For Global Leader Operating Model Resume

  • Manage multiple commitments/projects simultaneously
  • Fluency in English required, any other languages advantageous
  • Availability to travel multiple days per week – based on project need
  • Exceptional critical thinking, problem solving and decision making skills with demonstrated ability to independently identify and analyze business problems, collect and analyze relevant data and recommend solutions
  • Very strong communication and presentation skills with a demonstrated ability to clearly and concisely present information to groups and individuals at all levels in the organization
  • Energetic and self-motivated with exceptional consultative skills and an intense client focus
  • Flexibility and creativity required to be able to adapt to a constantly changing environment

Skills For IT Operating Model Business Analyst Resume

  • Detailed working knowledge of CIBC's organizational structure, facilities, policies, processes, products, and organizational initiatives sufficient to support strategic development, work through implementation considerations, and provide consultation and advice
  • Detailed working knowledge of several areas of external/industry activity within their area of specialization, sufficient to interpret, analyse and apply relevant issues and developments to the work performed
  • Strong analytical and problem-solving skills combined with a solution-oriented mind-set
  • Excellent written and oral communication skills and ability to effectively listen to and communicate with technical and non-technical people, i.e., translate business needs into digital deliverables
  • Deliver projects related to Shared Services implementation & transformation of the overall company operating model to more effectively support company’s business and customer needs
  • Extensive project management experience within a financial services

Skills For Target Operating Model Analyst Resume

  • Lean / Lean Six Sigma experience
  • Strong ability to build and maintain short and long term relationships within large-scale organisations
  • Work with senior stakeholders, building key relationships, while delivering through a matrix organisation
  • In-depth understanding of the automation landscape and available tools
  • Develop and track to key benefit targets

Skills For IT Transformation / Operating Model Lead Resume

  • Any other ad-hoc projects as required
  • Develop a strong understanding of the core business practices within the Private Bank and JP Morgan Securities and advocate for digital solutions to address business problems
  • Build partnership with the businesses to define a strategic vision and roadmap for digital transformation that is aligned with their priorities
  • Collaborate with Digital Product Managers and business partners to integrate the digital capabilities into the business in order to create and deliver a thoughtful and compelling end-to-end experience for our clients

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