Infrastructure Operations Resume Sample

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Kailyn Nitzsche
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Work Experience


Infrastructure Operations Manager
06/2015 - PRESENT
Boston, MA
  • Experience designing, building, and working on desktop and server class hardware configurations
  • Tuning of server hardware and software to maximize application performance
  • Plan and optimise resource allocation, assigning team members to projects and BAU activities according to demand
  • Provide back-up support and management for Service Operations Manager and Infrastructure Network Manager, as required
  • People Management – Manage, monitor and mentor staff according to Lloyd’s Register’s policy, including staff development (manage career progression) and setting employees goals and objectives as outlined within the ppp process
  • PepsiCo Business Expertise
  • The Mid-Range Server and PC Engineering group is responsible for the planning, design, implementation, and proper function of all Hibbett’s mid-range systems computing platforms. This group also provides engineering services for workstation systems utilized by Hibbett’s Customer Support Center, distribution centers and store personnel
  • Communication Services provides planning, design, implementation, and operation services for the local area and wide area networking systems that supply Hibbett’s corporate needs for data and voice communications and well as all connectivity to third parties and the internet
Infrastructure Operations Engineer
01/2013 - 01/2015
Phoenix, AZ
  • Identifies hardware and network problems and takes appropriate action to resolve the problem
  • Ensures sufficient capacity of hardware and network/bandwidth resources to business requirements
  • Confer with end-users, vendors, clients, and other senior managers to define business requirements for complex systems and infrastructure development
  • Model business and systems processes based on findings through use case scenarios, workflow diagrams, and design models
  • Establish SLA metrics and report performance to the business
  • Oversee the execution of execute test plans to check infrastructure, capacity, and systems technical performance. Report on findings and make recommendations for improvement
  • Six to eight (6-8) years of related infrastructure experience required,
  • Experience in installing, maintain and supporting zVM
  • Experience in creating, maintaining and supporting zLINUX guests
IT Infrastructure Operations
04/2008 - 08/2012
Boston, MA
  • Knowledge of using DIRMAINT
  • Knowledge of RACF under zVM
  • Experience in Docker and Block chain implementations
  • Ten to twelve (10–12) years of related infrastructure experience is required
  • Three or more (3+) years of related operations and/or service delivery experience in an enterprise environment
  • Experience in the areas of server installations in datacenters, surrounding process areas and capacity management (pipeline) of new hardware into the datacenters
  • Strong knowledge and background in IT Support, Cabling and datacenter management
  • Practical experience working with Nlyte DCIM tools, with the ability to take ownership and drive the delivery of the tool objective, processes and functionalities
  • Exceptional project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment. Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others

Education


University of Management and Technology
2003 - 2007
Bachelor's Degree in Computer Science

Professional Skills


  • Excellent organizational and time management skills, with the ability to deliver commitments while juggling multiple projects and priorities
  • Strong negotiating, conflict resolution and influencing skills
  • Work effectively under deadline pressures, and adjust quickly and effectively to changing priorities
  • Leadership and managerial skills, including coaching and mentoring new teams
  • Personal pride in exercising and developing IT professional skills
  • Exceptional customer service orientation, leadership and interpersonal skills
  • Demonstrated experience with active/hands-on IT project management

How to write Infrastructure Operations Resume

Infrastructure Operations role is responsible for leadership, customer, technical, interpersonal, communications, analytical, infrastructure, design, organizational, collaboration.
To write great resume for infrastructure operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Infrastructure Operations Resume

The section contact information is important in your infrastructure operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Infrastructure Operations Resume

The section work experience is an essential part of your infrastructure operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous infrastructure operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular infrastructure operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Infrastructure Operations resume experience can include:

  • Excellent communication skills in presenting complex information in a clear manner Additional Skills
  • Excellent interpersonal and organizational skills, ability to handle diverse situations, multiple projects and changing priorities
  • Be an excellent written and verbal communicator with strong strategic influencing skills
  • Strong problem solving skills and an innovative approach to addressing administrative, personnel, and technical problems
  • Excellent analytical and problem solving skills and ability to develop creative solutions in a changing environment
  • Excellent resource and planning skills

Education on an Infrastructure Operations Resume

Make sure to make education a priority on your infrastructure operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your infrastructure operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Infrastructure Operations Resume

When listing skills on your infrastructure operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical infrastructure operations skills:

  • Proven experience in past roles to effectively manage time, prioritize work, multi-task across many assignments, and create deliverables with little direction
  • Exceptional project management skills, strong analytical, and organizational skills with attention to detail
  • Have proven influencing skills and the ability to engage effectively with key internal and external stakeholders
  • Good Presentation skills and English Speaking skills
  • Solid project management skills with significant project management, problem-solving, and presentation experience
  • Strong interpersonal skills with documented history of proven leadership ability

List of Typical Experience For an Infrastructure Operations Resume

1

Experience For Infrastructure Operations Manager Resume

  • Experience: 10 to 15 years’ experience in information technology and business/industry work experience and customer facing role
  • Demonstrated experience building and managing a high-performing, cohesive team
  • Experience managing managers, with history of solid manager feedback and building high performing teams
  • Experience with supervision and operations experience on a large-scale computer system, and knowledge of hardware, software, and operating systems
  • Managing, administering and maintain data center infrastructure and ensuring all equipment is in good working condition
2

Experience For Infrastructure Operations Engineer Resume

  • Experience leading complex infrastructure and working with high demand product and engineering organizations
  • Experienced with running large complex global infrastructure spanning across multiple data centers leveraging private & public cloud
  • Experience with installing and supporting QREP/CDC/IDAA are huge pluses
  • Experience managing projects of increasing size and complexity
  • Experience administrating reporting systems such as Cognos, preferably in Linux/Unix OS environments
  • Proven record of building high performing team
  • Proven history of thriving in a fast-paced environment, while dealing with ambiguity
  • Strong working knowledge of IT Security and Compliance architectures, programs and processes
  • Exceptional talent for creatively utilizing technology, people and processes to analyze and solve unique business problems in a cost-effective manner
3

Experience For Director, IT Infrastructure & Operations Resume

  • Familiarity and experience with CI/CD using related tools, (e.g. Jenkins, Chef, Docker, SonarQube, Maven, etc.)
  • Experience in Big Data, Data Warehousing, Data Mart, RDBMS administration and/or Data Analysis
  • Manage infrastructure components including, servers, storage, network, and public cloud providers operated in a hybrid model
  • Relevant technical experience with increasing roles and responsibilities
  • Pecialized experience (to include some network infrastructure, including the administration of network switches and routers.)
  • Significant experience in managing services through partners/vendors in outsourced model
  • Experience managing SAP environments
4

Experience For Senior Infrastructure Operations Engineer Resume

  • Experience with Dynamic VIPA
  • Relevant, professional, hands-on DataOps, DevOps or TechOps Engineering work experience; or equivalent
  • Basic knowledge/experience with Hadoop and/or Cloud computing
  • Strong comfort-level with Unix/Linux Systems is required
  • Builds proof of concepts to demonstrate feasibility of architectural designs and vision
5

Experience For Director of Infrastructure & Operations Resume

  • Installing, maintaining and supporting the zVM environment
  • Installing, maintaining and supporting the zLINUX guests under zVM
  • Gathering and analyzing customer requirements and presenting recommendations to the customer
  • Working on annual budgetary requirements with IT management and reporting monthly running costs
  • Working knowledge in application deployment, monitoring, access control and production support
  • Gathering data for data calls and quarterly reports for various reporting channels, such as DCOI (Data Center Optimization Initiative)
  • Coordinating and ensuring vendor support coverage is agreed for data center service availability
  • Enhancing and maintaining Shell Scripts & Python
6

Experience For Director Infrastructure Operations Resume

  • Working knowledge of AWS, S3, Redshift, RDS, Sqoop, Pig, Oozie and MapReduce
  • Working knowledge of VSAN and NSX
  • Transforming LAM IT teams to mature, service management driven business partner organizations which includes
  • Work with support ticketing systems, managing assigned tickets and providing appropriate follow up, resolving with meeting service catalog guidelines
  • Manages assigned staff to include: hiring, training and development, goal setting, performance management, counseling and discipline
7

Experience For Director of Infrastructure Operations Resume

  • Provide technical leadership, mentoring and coaching for all staff and foster a culture of accountability, innovation and team building
  • Overall Infrastructure Architecture & Engineering in defining and developing high security, high availability solutions
  • Metric gathering, reporting and tracking for SLA’s and OLA’s
  • Participate in development of design strategy, including technology standardization and modernization, and engineering best practices
  • Recommends adjustments to workloads of the operating environment to provide optimum resources to applications, system jobs and testing
  • Some basic reporting knowledge around Cognos, Business Objects, and/or Qlikview or similar reporting systems
8

Experience For IT Infrastructure Operations Manager Resume

  • Ability and interest in learning to support various reporting packages
  • Leads and encourages team building efforts, creates career paths and fosters technical training
  • Partner with engineering teams to architect and design the infrastructure for customer facing products and services
  • Scale a service monitoring capability to proactively address the operational issues for all customer facing infrastructure assets
  • Lead strategic planning, tactical operation planning, the development of service improvement, and contingency operation plans
  • Expertise in one or more Infrastructure automation technologies (automating network and host provisioning)
9

Experience For Specialist Infrastructure Operations Analyst Resume

  • Responsible for management planning and budgeting in assigned function
  • Assists in developing and managing budget of assigned area
  • Participates in the planning process of projects by providing technical insight
  • Perform proactive capacity planning, reporting, diagnostics, and remediation
  • Participates in the business systems planning process. Helps participants understand new and emerging technologies and potential impact on business process
  • Prepare and/or review and manage budgets for assigned area of responsibility including salary administration and all operating and capital expenses
  • Prepares reports summarizing and communicating status of all operational trends and dashboards to executive management
  • Participates in the innovation process for new services across the Health System including driving solutions for our users and customers
10

Experience For Director, Infrastructure Operations Resume

  • Support SOD, EOD, ESP, Testing, Troubleshooting, DR and middleware software/hardware for 60+ applications relevant to BDS and Global Markets lines of business
  • Responsible for production environment including release management of new code and infrastructure
  • Responsible for network management/monitoring implementation plan for server/network infrastructure
  • Senior level knowledge of DB2 and DB2 Data Sharing
  • LAN / WAN networking design
  • Lead the daily operation of Pandora’s IT infrastructure, network and end-user computing services
  • Self-starter, motivated, dedicated, accountable, well organized, can multi-tasking and with discipline to document
  • Ensure alignment of proposed/existing services with organizational goals and objectives

List of Typical Skills For an Infrastructure Operations Resume

1

Skills For Infrastructure Operations Manager Resume

  • Demonstrated good people skills and the ability to work closely with internal customers
  • Exceptional organization skills and demonstrated ability to work in a changing environment with a strong commitment to customer service
  • Possess excellent analytical skills and are a good problem-solver
  • Good communication skills. Ability to interact with management & technical subject matter experts
  • Strong analytical, communication, presentation, and collaboration skills
  • Manage priorities, projects, schedules, resources, issues and risks effectively
  • Possess excellent verbal and written skills; ability to present IT concepts clearly and concisely to management and end users
2

Skills For Infrastructure Operations Engineer Resume

  • Demonstrated excellence in presentation, verbal, and written communications skills
  • Strong analytical, problem identification and problem resolution skills
  • Proven and demonstrated breadth of technology expertise and skill levels
  • Good stakeholder management skills at all levels
  • Strong communication skills, particularly in regards to stakeholder management (internal and external)
3

Skills For Director, IT Infrastructure & Operations Resume

  • Excellent interpersonal, leadership, and management skills and high professional standards for work quality
  • Good communications skills required to elaborate on incident impacts and root causes, (i.e. user communications)
  • Helpful skills and experiences include…
  • Looking for experience in UNIX/LINUX, Unix Scripting and SQL experience
  • Proven track record of building, shipping and operating tools to enhance developer and customer experience
  • Prior experience leading, managing, and mentoring a team of DevOps professionals
4

Skills For Senior Infrastructure Operations Engineer Resume

  • Ensure that the infrastructure is meeting best practices and established standards and are effectively monitored and meeting performance requirements
  • Experience building and managing strong teams
  • Highly collaborative, able to work cross- functionally; possessing the ability to forge relationships and partner effectively
  • To communicate IT support issues effectively to the business by translation of technical jargon into layman’s terms
  • The professional skills required for this role are
  • Prior experience managing and delivering implementation projects
  • Linux server administration skills and Shell scripting
5

Skills For Director of Infrastructure & Operations Resume

  • Up to two years general business experience, including up to one year LAN Administrator or Tier I experience in technical specialty
  • Comfort with a command line including some Linux or Unix skills
  • Proven ability to operate at both the strategic level as well as the tactical level
  • Experience with advanced server and cloud-based technologies and a strong knowledge of IT systems and applications
  • People/resource managerial skills
  • Have proven experience of Windows server build, maintenance, incident resolution, and administration
  • Make sure that the OLA’s with Global Infrastructure Operations teams are effectively applied to the LAM market
  • Works closely and effectively with other teams including Application Architects, IT leaders, system and network engineers, and Information Security
  • Troubleshooting experience in Cisco switches, router and firewalls required
6

Skills For Director Infrastructure Operations Resume

  • Working knowledge of Relational Databases and direct experience with (MS-SQL or Oracle)
  • Experience in managing internal and external resources (8+) setting clear objectives and giving proper coaching
  • Experience with modern monitoring, logging and dash-boarding technologies (New Relic, ELK, Graphana)
  • Operations experience, including capacity planning and forecasting, risk management, incident response and recovery, and business continuity, required
  • Hands on experience creating, designing and supporting J2EE application tiers
  • Hands on experience creating, designing and supporting web tiers
7

Skills For Director of Infrastructure Operations Resume

  • Experience installing equipment within electrical codes, grounding regulations, and calculating consumption calculations
  • Windows Server 2xxx including clustering experience
  • Strong knowledge of budgeting, accounting and other related processes
  • Work with leadership during the annual capital planning process and make recommendations on priorities and new infrastructure investments
  • Exercise good judgment within generally defined practices and policies in selecting methods and techniques for implementing solutions
  • Relevant experience in an IT engineering, support or administration role supporting Windows, Linux, and/or common web applications
8

Skills For IT Infrastructure Operations Manager Resume

  • Experience designing and managing complex SaaS, Cloud, and Hosted environments on de-centralized organizations
  • Experience in managing large support engagements and monitoring the service performance provided by a third party provider
  • Proven track record in managing enterprise wide financial and capital management process; successfully managing capital and expense budgets
  • Create a focus on proactive risk management, effective operation of key controls and meeting compliance requirements
  • Be responsible to transform the organization into a team providing “Bulletproof Operations” through transition and consolidation of service partners
  • Experience working in mid to large-scale network/telecom infrastructures
  • Experience working in mid to large-scale data center infrastructures
  • Microsoft scripting experience (VB Script, PowerShell, C#)
9

Skills For Specialist Infrastructure Operations Analyst Resume

  • Experience with Python, Scripting, and continuous integration in, Jenkins, Git and build release tools
  • Good understanding of the Saga business, its products and customers
  • Previous work experience following change management procedures
  • Operate resilient highly availability environments manage and report on capacity planning, ensure DR plans meet business guidelines
  • In-depth understanding and experience with ITIL framework and ITSM best practices, specifically Release and Change Management and Configuration Management
  • Experience integrating acquired companies into the standard infrastructure and operation
  • Ensure the teams provide an excellent service with required production stability and availability
  • Previous experience with Windows Servers and Cisco Networking & Storage
  • Solid understanding of Infrastructure and software architecture
10

Skills For Director, Infrastructure Operations Resume

  • Experience with VMware, Windows Server, Linux, databases, storage, networking, laptops, voice and multimedia
  • IT Infrastructure experience
  • Excellent knowledge of Windows 10, VMware, and Windows Server 2008 & above
  • Healthcare IT Infrastructure & HIPAA compliance experience
  • Experience working in a global organization and part of global virtual team
  • Experience supporting complex IT systems associated with larger organisations
  • Validate/correct production systems adhere to standards
  • Agile methodologies knowledge, experience, and/or certification required

List of Typical Responsibilities For an Infrastructure Operations Resume

1

Responsibilities For Infrastructure Operations Manager Resume

  • Resolve operational issues logged on the Service Desk ticketing system within the predefined SLA. Ensure tickets are kept up to date with relevant information and the customer is informed. Citrix Technologies currently in Production :-
  • Experience in administering, executing, leading resolution for unexpected service outages, system maintenance issues, service move complexities, global service and latency related issues, infrastructure system cut-overs, difficult to localize system faults, and system issues resulting from complex system dependencies
  • Good communications skills and customer focused support
  • Excellent crisis management skills; ability to work calmly under pressure and/or adverse conditions
  • Create and effectively use performance measurements to benchmark against best in class performance, productivity, and effectiveness
  • Fluent in programming/scripting to automate and build essential tools, (Java, Python skills)
  • Strong ITIL experience with processes like Change management, Incident Management, Problem Management
  • Demonstrated experience in organization design and change
  • Proven experience in IT Infrastructure and Operations planning and development
2

Responsibilities For Infrastructure Operations Engineer Resume

  • Lead strategic and operational infrastructure IT planning to achieve business goals by prioritizing IT initiatives
  • Working experience, preferably in banking environments
  • Experience working in the Linux operating environment
  • Experience with IBM DS8000 technology including provisioning and replication set up, IBM copy services manager, and DFHSM set up and operation
  • Experience with managing projects utilizing PMI methodologies
  • Experience managing significant capital and operating budgets
3

Responsibilities For Director, IT Infrastructure & Operations Resume

  • Experience with scripting/development languages such as VB Script, batch scripting, C# and PowerShell is highly desirable
  • Able to predict customer needs, wants and nuances early in the development process and contribute towards addressing them prior to them being coded and tested
  • Experience in troubleshooting cable plant issues with Cat 5, 6, Fiber Optic, etc using test equipment required
  • Good working knowledge of routing protocols such as OSPF, BGP and security components such as ASA and Palo Alto
  • Good working knowledge on various network components including but not limited to F5 load balances, Aruba wireless controllers and steelhead optimizers
  • Experience in successfully developing and executing an IT service management strategy and infrastructure roadmap
  • Experience building and/or running an IT Service Desk
4

Responsibilities For Senior Infrastructure Operations Engineer Resume

  • Experience in migrating applications to public cloud and operating them in a 24x7 business environment
  • Experience in developing and maintaining architecture and platforms for networks, compute and hybrid cloud
  • Experience in negotiating and reporting to Executive Level Management
  • Excellent understanding of Wintel, Cisco, Unix, VMWare and Oracle based environments, with a focus on servers, storage, networking, and cloud technologies
  • Experience implementing and managing virtual firewall appliances
5

Responsibilities For Director of Infrastructure & Operations Resume

  • Experience planning/coordinating upgrades and maintenance that minimize risk of service interruption
  • Experience Centos administration
  • Coordinate and lead complex cross-functional projects given multiple competing priorities or perspectives
  • Experience in senior management and leadership roles
  • General knowledge in UPS power metering, cooling requirements, cabling testing devices and a good understanding of overall network principles
6

Responsibilities For Director Infrastructure Operations Resume

  • Leadership experience running large-scale information technology infrastructure projects, including complex multi-functional and cross-organizational projects
  • Identify recurring problems and opportunities to improve system performance and availability and work with the appropriate IT teams to prioritize resolution
  • Experience functioning as part of a software team
  • Strong knowledge of capital and operating budgets
  • Thorough understanding of operational support processes with excellent business acumen
  • Extensive experience with VMWare, Storage Administration, Windows Server, Active Directory, Infoblox and Backup/Restore Technologies
  • Technical Infrastructure Project Management, demonstrated ability to deliver detailed technical documentation and manage tasks
  • Technical experience
7

Responsibilities For Director of Infrastructure Operations Resume

  • Voice and network experience in large enterprise with more than 500 locations
  • Expert level experience with divestitures, mergers and acquisitions
  • Experience with migrations and SaaS implementations
  • Hands-on experience in the introduction of new technologies and standards into a mature IT environment
  • Advanced Windows 2012 / Windows 2008 / Windows 7, Windows 10 operating systems experience
  • Hands-on IT experience, supporting an Enterprise environment with a diverse set of Infrastructure technologies and administration requirements
  • Experience in Managing Level 2-2.5 support functions and/or teams
  • Mid-level knowledge and experience with general troubleshooting of Infrastructure systems
8

Responsibilities For IT Infrastructure Operations Manager Resume

  • Experience working with an operations and project delivery environment
  • Experience supporting Windows infrastructure technologies and VMWare. Certification in these technologies highly desired
  • Cloud infrastructure experience including AWS/Azure/GCP
  • Experience managing multiple, simultaneous, significant infrastructure projects alongside robust 24x7 operations
  • Experience with platforms running SAP HANA Technologies
  • Major implementation experience in broad-based client-server application and accompanying technology and organization infrastructure
9

Responsibilities For Specialist Infrastructure Operations Analyst Resume

  • Experience working with Linux (RedHat, Apache, LDAP, Java Applications)
  • Experience with MSSQL Server (OLAP, T-SQL, Stored Procedures, MS SQL Server Analysis Services, Reporting Services and Integration Services) is highly desirable
  • Demonstrate understanding of applications and systems currently in use within Pulte Financial Services for functional area of focus
  • Experience with Fibre Channel, FCoE, and SAN switching required
  • Experience with data centre optical networking required
  • Experience with structured cabling systems required
  • Experienced in following ITIL methodologies in every step of your job
10

Responsibilities For Director, Infrastructure Operations Resume

  • Experience working on MPLS, VPLS, Cisco Nexus platform (7K and 9K) and Bluecat DNS
  • Experience in IT Operations and Change, including production support for Web applications, Technical & Data Centre Operations, Storage and Network management
  • Experience in managing service provider and/ or customer relationships
  • Experience with implementing ITIL processes
  • Experience managing infrastructure support teams
  • Strong networking foundation
  • Ensure the business unit operates in accordance with stipulated risk management policies and procedures, covering market risk, credit risk and operational risk

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