Medical Information Resume Sample

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Trinity Runolfsdottir
7432 Graham Island,  Dallas, TX
+1 (555) 379 3515

Work Experience

Medical Information Manager
05/2015 - PRESENT
Boston, MA
  • Creates and maintains scientifically balanced, product-specific medical information letters. Authors, localizes and edits technical and other materials as required
  • Reviews and evaluates pharmaceutical and scientific literature, using critical judgment and professional/scientific expertise
  • Provides therapeutic and strategic expertise in preparation for product launches
  • Maintains and develops extensive therapeutic expertise in relevant area(s)
  • Reviews promotional, advertising, and educational materials for scientific soundness and technical accuracy
  • Accesses on-line technical and scientific databases (i.e. MicromedexÒ, Med-Line, Library Information Services) to provide appropriate medical responses, evaluates advantages of databases and trains potential users
  • Excellent communication and interpersonal skills to present scientific data with ease and appropriately to different audiences including patients, sales representatives health care professionals via phone, email or mail
  • Develop medical information materials (e.g. Standard Response Letters, Frequently Asked Questions)
  • Develop and communicate appropriate, quality and timely responses to Medical Information requests
Medical Information Mgr
10/2012 - 11/2014
New York, NY
  • Create, Promote and Maintain Operational Excellence
  • Maintains and enhances Lilly product and organizational knowledge
  • Responds to Crisis/Red Flag calls and refer to Medical Information staff until resolution
  • Participates in internal and external educational opportunities relevant to the Medical Information or customer service environment. Attends or reviews 100% of team meetings annually
  • Depending on experience level - peer to peer coaching
  • >4 years of experience in the biopharmaceutical industry, preferably within a matrix structure is required
  • Consult with HR and Development Leadership Team members to identify training requirements and making appropriate recommendations
  • Develop, recommend and implement training programs within Europe Medical Information to increases morale and drive employee retention
Medical Information Analyst
02/2008 - 06/2012
Houston, TX
  • External – Consumers, patients, health care professionals, academics, and others
  • Internal – personnel from various departments/functions (ie. Sales, Marketing, Medical Affairs, Health Care Compliance, Finance, etc)
  • Monitor emerging literature for new publications pertaining to Avanir’s products and relevant disease states
  • Providing written or verbal responses to healthcare professionals, consumers, and employees requesting medical/product information regarding Gilead’s products
  • Contribute to the preparation of regulatory documents such as Investigator’s Brochure (IBs), study protocols, periodic safety reports, and other documents as required
  • Maintain relevant product and disease state knowledge regarding UCB’s products
  • Scientific Background in related medical field with sound knowledge of biomedical sciences and therapeutic principals
  • Experience in Pharma
  • Effectively motivate a highly talented, group of employees


Western New England University
2003 - 2007
Science's Degree in Pharmacy

Professional Skills

  • Skills : Excellent interpersonal communication skills, Literature Search and Interpretation skills, Good command of computer skills, etc
  • Demonstrated excellent communication skills (oral and written), particularly with health care professionals
  • Excellent communication, influencing and conflict management skills
  • Strong technical/scientific writing skills and verbal communication
  • Organisational skills, including the ability to priorities
  • Strong scientific information acumen and proficient searching skills
  • Strong interpersonal skills and ability to work with cross-functional teams and external entities

How to write Medical Information Resume

Medical Information role is responsible for reporting, training, computer, health, microsoft, presentation, english, integration, database, procurement.
To write great resume for medical information job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Medical Information Resume

The section contact information is important in your medical information resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Medical Information Resume

The section work experience is an essential part of your medical information resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous medical information responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular medical information position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Medical Information resume experience can include:

  • Strong technical writing and verbal communication skills, organisational skills and attention to detail
  • Good customer/client relation, organizational and problem solving skills, good communication both written and verbal
  • Strong computer skills; Microsoft word, Excel, Powerpoint, CRM system
  • Excellent communication (written, verbal, presentation) and analytical skills in a dynamic environment
  • Proven literature analysis and evaluation skills
  • 1-2 (Mgr, Sr Mgr) or 3-5 (Assoc Dir) years of experience in medical writing, medical information/drug information, and/or relevant clinical experience

Education on a Medical Information Resume

Make sure to make education a priority on your medical information resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your medical information experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Medical Information Resume

When listing skills on your medical information resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical medical information skills:

  • Strong prioritization skills with proven ability to proactively identify, probe, and respond with a sense of urgency
  • + Excellent written and verbal communication skills including presentation skills
  • Demonstrated analytical and evaluative skills
  • Proven strong stakeholder management experience
  • + Ability to multi task and prioritize projects effectively
  • + Excellent organizational skills

List of Typical Experience For a Medical Information Resume


Experience For Medical Information Manager Resume

  • + Effective interpersonal skills
  • Experience managing vendors and leading complex projects is required
  • Ensure timely and effective implementation of sales and marketing strategies
  • Work independently, exercising good clinical and analytic judgment
  • Experience developing work practice instructions and SOPs
  • Proven competency in utilizing literature search engines

Experience For Medical Information Associate Resume

  • Experience managing Medical Information related audits and inspections
  • Support, patient assistance support and customer service (i.e., returned goods policy) and coordinate teams of individuals to address HCP and consumer concerns
  • Organizing conferences and meetings for doctors and other para-medical staff
  • Working knowledge of systems / databases used in Medical Information or promotional / scientific materials review
  • Organising after hours and public holiday cover for Professional Information Requests and for Product Complaints received
  • Reporting AEs and PCs within specified timeframes

Experience For Senior Medical Information Manager Resume

  • Understanding of the Medicines Code of Conduct
  • Provide guidance and direction on handling inquiries received by the Medical Information Call Center (MIC)
  • Provide support for the Global Medical Information booth at Vertex exhibits during medical/scientific congresses
  • Participate in key product launch planning activities
  • Conduct product and process training internally and to cross-functional teams

Experience For Global Medical Information Manager Resume

  • Documents activities related to the information developed and answers provided for future tracking and retrieval
  • Provide Trainings / training materials on Medical Information relevant content (SOP, customer request process) for all employees
  • Compliant behavior according to J&J guidelines, J&J Credo and local laws
  • Works with other members of Medical Information on content projects for various products, including review of Epocrates Rx drug information (5%)
  • Support Medical Units ensuring MIC alignment with global and local strategies
  • Develop strategy for driving innovation for all customer interface areas of MIC
  • Contributes to positive working relationships and collaborative teamwork
  • Assists Medical Information Specialist with challenging requests for medical information; provides direction on how to handle specific inquiries
  • Proficiency in medical writing, able to correctly understand, correctly interpret, and accurately communicate scientific data and statistical analyses

Experience For Manager, Global Medical Information Resume

  • Identifies, develops, implement and evaluates controlled documents and owns and writes documents pertaining to quality systems
  • Deep understanding of products and therapeutic areas
  • Regulatory Affairs (Advertising and Promotion)
  • Payer and Health-Systems Marketing
  • Deep knowledge of medical information best practices, legal and regulatory requirements, Codes of Practice, Standard Operating Practices and guidelines
  • Capable of managing a diverse group of geographically dispersed staff and vendor partners
  • Literature database searching
  • Award winning EVP

Experience For Senior Manager, Global Medical Information Resume

  • Assistance with training of all BI UKI and external providers on appropriate procedures
  • Record and maintain medical information enquiry database and tracking system
  • Analyzes caller’s questions to formulate accurate and concise response using client-approved technical resources
  • Works closely with internal and external client contacts (up to and including
  • Knowledge and competence with databases (specifically IRMS)

Experience For Senior Medical Information Associate Resume

  • Understand various customer social styles and respond appropriately
  • Proficiency in use of PC applications
  • Demonstrated ability to understand, analyze, summarize, and communicate medical/scientific information on multiple levels (e.g., to MDs, PharmDs, patients, and caregivers)
  • Position requires professional demeanor, team orientation, self-motivation, and ability to influence customers both externally and internally
  • Handle multiple detailed responsibilities accurately and in a timely manner

Experience For Medical Information Head Resume

  • Demonstrate scientific and business expertise relevant to therapeutic areas, including products, disease state management, emerging therapies, and the competitive landscape
  • Provide scientific training to the Brand/Therapeutic Area Medical Information colleagues
  • Provide staffing support for the Medical Information booth at scientific conventions
  • Collaborate with key stakeholders to identify scientific information to meet customer needs
  • Monitor the medical environment (including medical inquiries) and apply scientific expertise, integrated with regulatory and compliance knowledge, to impact Brand/Therapeutic Area strategy
  • Respond to both written and phone inquiries from health care professionals and consumers related to Alexion’s products and disease states, including handling escalated requests and providing direction and support to medical information vendors and global affiliates

Experience For Specialist, Medical Information Resume

  • Represents Medical Information at interdisciplinary meetings and related initiatives to provide therapy area information on the company’s products
  • Provides unbiased and appropriate medical and pharmaceutical information
  • Creates materials and performs version control of the materials
  • Kusuri-no-shiori (drug information sheets)
  • FAQ and Medical Information Letters
  • Properly handles copyrighted scientific literature used

Experience For Medical Information Regional Lead Americas Resume

  • Determines whether on- or off-label use is discussed in scientific literature based on the standards
  • Trains customer service operators
  • Proficient in English and Dutch to a native level
  • Attends medical congresses to staff Medical Affairs section of the booth and act as an information resource for the Company’s products
  • Manage escalated inquiries from Endo’s Medical Information Customer Call Center

List of Typical Skills For a Medical Information Resume


Skills For Medical Information Manager Resume

  • Strong verbal communication and presentation skills, excellent writing skills
  • Excellent oral and written communication skills (Italian and English)
  • Excellent communication skills: service minded and professional
  • Excellent computer skills, proficiency in Microsoft Word, PowerPoint, and Excel required
  • Solid ability to negotiate, resolve conflicts, prioritize, and organize in a complex, matrix environment
  • Demonstrates a strong command of the English language (oral and written)
  • Working knowledge and experience applying clinical reference terminologies and coding schemes (SNOMED, RxNorm, LOINC, ICD9, CPT) desirable
  • Experience in pharmaceutical industry or medical communications agency preparing and delivering scientific content

Skills For Medical Information Associate Resume

  • Demonstrated competencies for creativity, problem-solving, and developing innovative solutions
  • Experience with reviewing medical / clinical content and providing constructive feedback
  • Interview at the ASHP’s Midyear Clinical Meeting is strongly recommended (can be scheduled via ASHP/PPS)
  • Experience in Medical Information setting
  • Demonstrated competencies for creativity, problem-solving, and innovative solutions

Skills For Senior Medical Information Manager Resume

  • Experience in providing innovative and unique solutions for delivery of medical information desired
  • Good computer literacy, knowledge of principles of performing literature searches
  • BSc Life Sciences/ pharmacy and previous experience in the bio(pharmaceutical) industry, including regulatory, safety, clinical, or Medical Information
  • Experience in bio(pharmaceutical) industry, including regulatory, safety, clinical, or Medical Information in (bio)pharmaceutical
  • Demonstrated success in leading projects or teams, and able to use initiative to achieve optimal outcomes

Skills For Global Medical Information Manager Resume

  • A proven ability to proactively contribute to shaping business strategies and lead Medical Information departmental initiatives
  • Good understanding of written and oral English
  • Experience in pharmaceutical industry
  • Plan, organize, prioritize, and execute multiple tasks within assigned objectives
  • Good business acumen and ability to handle customers both externally and internally
  • Excellent command of the Norwegian and English language
  • Analytical and structured: able to structure and prioritize your work
  • Team oriented: good cooperation with colleagues but also able to work independently

Skills For Manager, Global Medical Information Resume

  • CPO Medical Department experience
  • Ideally 3+ years’ pharmaceutical industry experience in medical information, medical communication, regulatory affairs or other relevant function
  • Demonstrated ability to search and navigate through various online and in-print research resources
  • Proven ability to work independently and in cross-functional team settings
  • Possesses strong team work attributes and cultural sensitivity
  • Handling calls requesting product information from healthcare professionals and the general public, using pre-defined answers and resources
  • Working knowledge of mobile technologies

Skills For Senior Manager, Global Medical Information Resume

  • Staffing within Global Medical Information per approved SMS Strategic Workforce Plan
  • Working knowledge of relevant software programs (e.g., Microsoft Office Suite, Adobe Products, etc.)
  • Understanding of the legal and regulatory environment of pharmaceutical industry desired
  • Working knowledge of Microsoft Office and other relevant software programs
  • Providing the most up to date information available in response to 2nd line enquiries
  • Assisting with maintenance/creation of standard responses to provide to external MI Service Provider
  • Engage in career development plans of associates by coaching, mentoring and supporting opportunities that are aligned with professional growth and development
  • Thorough understanding of regulations, compliance and industry standards relating to communicating product information to HCPs and/or consumers
  • High flexibility in handling urgent issues and moving across therapeutic areas & products, depending on project assignment

Skills For Senior Medical Information Associate Resume

  • Undertake the role of ensuring the quality of customer support by providing customer service operators with product-related training
  • Business knowledge and commercial marketing understanding
  • Full training and support to ensure ongoing success
  • Maintains expert understanding of product knowledge, labeling, and relevant data. Able to apply knowledge across multiple therapeutic areas
  • Provide medical information by researching and responding to medical inquiries from approved resources
  • Regularly attending company meetings, and deliver presentations on assigned sales territory during Product Information Meetings
  • Intake, processing, and responding to external and internal Medical information enquiries in compliance with regulations and company SOPs/guidelines

Skills For Medical Information Head Resume

  • Sales, including training
  • Proficiency with MS Outlook, Word, Excel, PowerPoint, and medical literature searching
  • Advanced phone call handling techniques
  • Drive and implement best practices in Medical Information (e.g. with regards to medical writing of SRDs, FAQs, etc.)
  • Ensure a working environment of high quality and standards
  • Self-motivated and outgoing person, with friendly personality
  • Knowledge of regulations and codes affecting Medical Information content

Skills For Specialist, Medical Information Resume

  • Post-graduate training: Completed residency in an accredited program required
  • Understand products in order to document adverse events and product complaints utilizing
  • Make basic decisions with an understanding of the consequences
  • Document customer interactions, including Adverse Events and Product Complaints
  • Proactively develop medical response documents, create customized responses, and revise/update existing documents in database
  • Utilize clinical expertise to develop timely, non-misleading, accurate, and scientifically balanced responses to unsolicited medical information inquiries
  • Copyright compliance, Library training and Pharmacovigilance compliance for Medical information Queries
  • Undertake the role of assuring the quality of the Japanese translation of global contents
  • Provision of training for Medical Information vendors on assigned products

Skills For Medical Information Regional Lead Americas Resume

  • Provision of training on enquiry management for other functions, e. g. sales
  • Maintenance and application of knowledge on regulations and codes affecting Medical Information
  • Assesses requirements for Medical Information materials, such as reprints, including budget requirements
  • Understand and analyse medical information including the scientific literature
  • Communicate medical information to varying audiences
  • Analysis of MI data, and sharing of customer, scientific and competitive insights
  • Deliver training to business partners on product knowledge and MI processes and resources

List of Typical Responsibilities For a Medical Information Resume


Responsibilities For Medical Information Manager Resume

  • Demonstrated experience meeting stakeholder expectations
  • Strong customer focus to provide unparalleled customer experience
  • + Demonstrates flexibility in response to changing needs and competing demands
  • Experience supporting a pharmaceutical company medical information department and/or supporting a medical information call center
  • Literature database searching experience
  • + RPh or RN with previous pharmaceutical industry-based Drug Information experience considered
  • + 1-3 years of Drug Information, or related Clinical Pharmacy Practice/Managed Care experience required

Responsibilities For Medical Information Associate Resume

  • + Demonstrates positive attitude
  • Pharm.D. or Ph.D. in a pharmaceutical science; RPh or RN with previous pharmaceutical industry-based Drug Information experience considered
  • Pharmaceutical/Biotech industry experience required
  • Drug Information, or related Clinical Pharmacy Practice/Managed Care experience
  • Others : Sincere attitude, strong responsibility and resilient ability are highly required
  • Medical information-related work experience
  • Extensive experience in Medical Information within bio(pharmaceutical) industry
  • Previous experience in delivery of customer-focused and compliant Medical Information content
  • Previous experience of management of 3rd party vendors

Responsibilities For Senior Medical Information Manager Resume

  • Actively participate in writing and review of new and existing SRLs and FAQs
  • Write, review, and respond to out of scope requests by performing critical literature evaluations and researching previous out of scopes
  • Assist in training staff and designated call center vendors on the ongoing science of our products and regulatory labels in respective geographies
  • Participate in or lead various department projects and assist in the development of departmental procedural guidelines and standard operating procedures
  • Leads and/or contributes to MI planning for new product launches, line extensions, and key data releases, as applicable
  • Assist in analyzing the customer insights from call center data
  • Assist in ensuring that quality, timeliness, and benchmark metrics are met, and to coordinate field medical outreach and follow up documentation, as necessary
  • Ensure that all potential adverse events or quality defects are appropriately reported and followed-up according to Company procedures

Responsibilities For Global Medical Information Manager Resume

  • Knowledge of relevant information sources including: printed publications, unpublished sources, databases, websites, company departments, external bodies
  • Act as key stakeholder for Medical Information for sales and marketing professionals within the company
  • Ensures coverage of phone requests via Medical Information Line during office hours
  • Work independently yet ensure strategic alignment of information with key internal stakeholders and experts, as necessary
  • Research, review, and approved scientific research and responses to customer inquiries
  • Review and approve scientific medical response documents written by colleagues in the department

Responsibilities For Manager, Global Medical Information Resume

  • When required, review and approve product-related branded and/or non-branded material intended for promotional purposes, including any product-related material developed for internal sales training, reimbursement material, and any information intended to be disseminated outside Endo
  • Develop standard and custom medical response documents and FAQs for Vertex marketed and investigational products and relevant disease related topics. Continuously evaluate and update response documents
  • Support response documents and FAQ materials through the Medical-Legal review process
  • Review medical inquiries, adverse events, and product complaints received by the MIC to ensure quality, accuracy and to identify inquiry trends
  • Work cross-functionally with other Medical Affairs, Regulatory, Quality and Pharmacovigilance to ensure alignment of medical information materials

Responsibilities For Senior Manager, Global Medical Information Resume

  • Train and mentor Medical Information junior staff
  • Develop in-depth therapeutic knowledge of disease, epidemiology, product and competitor product information; act as a resource to other internal functional groups and MIC
  • Utilize clinical expertise to develop timely, accurate, and scientifically balanced responses to unsolicited medical information inquiries
  • Develop medical response documents and FAQs for Vertex marketed and investigational products and relevant disease related topics. Continuously evaluate and update response documents
  • Conduct medical reviews of medical communication materials
  • Searches, reviews, and summarizes available clinical data in the published literature, conference proceedings and internal documents to develop Global Medical Information (MI) responses to requests for MI from healthcare professionals (HCPs) on marketed/investigational products
  • Revises MI Response Documents to ensure responses reflect all currently available medical information
  • Reviews and edits MI responses developed by peers and medical writing vendors, ensuring responses are clear, current, medically accurate, and scientifically balanced
  • Identifies the appropriate information resources and prepares customized responses to respond to medical information inquiries escalated by the front line Medical Communications Center and/or local MI affiliates; accurately and comprehensively transcribes all aspects of the interaction within the Global Medical Information database

Responsibilities For Senior Medical Information Associate Resume

  • Conducts medical review of promotional and scientific materials to ensure medical accuracy, currency and balance of materials produced by internal business partners (e.g. Medical Affairs Scientific Communications, commercial training, marketing, etc)
  • Develops and reviews local medical information content, ensuring accuracy, currency and scientific balance of all scientific and clinical information provided by MI colleagues. Contributes to the planning, development, and review of global medical information content
  • Acts as a resource and source of guidance for Medical Information Managers regarding functional activities including local MI content creation update and therapy area expertise
  • Proactively analyzes global customer inquiry data to identify trends and knowledge gaps; strategically communicates actionable customer insights to cross-functional stakeholders to inform business planning
  • Utilizes the appropriate information resources to identify published literature and respond to medical information inquiries from healthcare professionals, consumers, and internal business partners verbally and/or in writing; prepares customized responses as needed and accurately
  • Proactively monitors the compendia landscape to identify unmet medical needs warranting the submission of new scientific and clinical data for inclusion. Collaborates with medical affairs colleagues on compendia landscape assessments and communicates updates with internal stakeholders, as appropriate
  • Participates in and/or assumes the lead on key projects for the Global Medical Information Department and coordinates with interdisciplinary partners as required in order to achieve organizational goals. Drives initiatives aimed at continuous improvement in Medical Information processes and responses
  • + Completes all assigned SOPs and training within designated timeframe and adheres to job-specific SOPs and work instructions

Responsibilities For Medical Information Head Resume

  • + Conducts business in accordance with Celgene Values
  • + Identifies, obtains pertinent data, and accurately processes any reported adverse events (AEs) and product quality complaints (PQCs) to Drug Safety and Quality Assurance Complaint department, respectively, in accordance with policy and procedures
  • + Conducts/assists in the overall training of new Medical Information personnel and students in graduate experiential programs to ensure key activities are incorporated as part of the training
  • + Dedicated to continuous learning to broaden therapeutic area knowledge and pharmaceutical industry acumen
  • + Participates in coverage for MI inquiry management after business hours, as needed
  • + Relevant therapeutic background desired
  • + Proficient in MS office applications
  • + Some travel required to represent company at medical conferences, presentations, and other meetings
  • + Self motivated with exceptional follow through

Responsibilities For Specialist, Medical Information Resume

  • Ensure that the Medical Information database is accurate and up to date
  • Manage the internal review process for all SRLs and FAQs through the NPRC (Non-Promotional Review Committee) database
  • Manage annual review schedule for all SRLs and FAQs
  • Update and/or create SRLs and FAQs across all therapeutic areas
  • Review of promotional and non-promotional material from a medical/scientific lens for the Marketing and Advertising Promotional and Non-Promotional Review Committees
  • Lead individual for responding to escalated questions from professional call center in collaboration with peers in Medical Affairs
  • Serve as a point of contact for call triage exceptions not otherwise addressed adequately by adverse event handling, product complaint handling, medical/product information inquiries, reimbursement
  • Compliance matters as they relate to Medical Informational activities

Responsibilities For Medical Information Regional Lead Americas Resume

  • Ensure the provision of accurate unbiased scientific information to health care professionals and BICL personnel primarily the field force, by maintaining detailed product knowledge thus ensuring the safe and effective use of BI products
  • Proactively maintain standard Medical Information (MI) Responses
  • Shape and inform business strategy through
  • Assist in ensuring the provision of quality response documents that are scientifically balanced and evidence-based, adhering to topic / key messages, and exhibiting proper language and grammar, with regulatory / safety / legal aspects considered
  • Develop and maintain a searchable, question-response database library
  • Assist in providing materials, coordination, and follow up of medical information remotely at congresses and symposia in collaboration and alignment with cross functional stakeholders
  • Monitor compendium publishers (relevant product monographs) and take appropriate actions to correct false or misleading Amicus product information when discovered from any source

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