Manager Specialist Resume Sample

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Miracle Spinka
808 Brown Well,  Chicago, IL
+1 (555) 661 8475

Work Experience

Case Manager Specialist
06/2015 - PRESENT
Phoenix, AZ
  • Proactivelymanage project-related issues on account or assignment
  • Prepare various RFP’s& level for vendor and contractor services for the complete project
  • Demonstrate a proactivefocus on meeting client and project requirements in a timely and cost effective manner
  • Initiate and manage meetings to review move schedules with move vendorsand key stakeholders
  • Ensure move processes are managed in accordance with the client’s and Jones Lang LaSalle’s policies and procedures
  • Procureand manage move labor
  • Manage supporting suppliers(technology, telephony, furniture, etc.)
  • Perform data input into the CAFMsystem to maintain occupancy information
  • Ensure all project initiation, execution and closeout documentation are complete
Specialist Case Manager
12/2011 - 03/2015
Boston, MA
  • Work order and small project management, including but not limited tofurniture reconfigurations and space enhancements
  • If necessary, determine the pricingfor any non-baseline work requested (i.e. construction-related needs, furniture reconfigurations, people relocations that exceed baseline parameters, etc.)
  • Directly responsible for enhancing team revenues through the maintenance and expansion of existing client relationships and by developing new relationships. Functions as a subject matter expertfor a specific product or service. Able to communicateall available products and service offerings of the Firm. Contributes to the developmentof new product and service delivery ideas for the business unit
  • Comply with all JLL policies and procedures, including but not limited to time & expenses, ethics and business practice
  • Facility, project or construction related experience in a Corporate Real Estate environment
  • Demonstrated ability to set and follow through on identified priorities
  • Passion for holistic health improvement
Specialist, Site Manager
10/2007 - 07/2011
Phoenix, AZ
  • Exposure to senior management to demonstrate / highlight key skills and contributions
  • Exposure to corporate & Information Security strategic initiatives
  • Exposure to senior management to demonstrate / highlight key skills andcontributions
  • Acts as primary local company contact for assigned sites for specific trials
  • Responsible for executing activities within site initiation and start-up, site monitoring, site management and site/study close-out according to internal SOPs/WIs/IFUs and policies
  • Ensures site staff are trained and the corresponding training records are complete and accurate at any time point during all trial phases
  • Arranges the appropriate destruction of clinical supplies
  • Secure a consistent, seamless positive customer experience through all channels by ensuring that your team is always striving to fulfill the three IKEA customer motivators: "Is it worth it?", "Can I trust IKEA", "Is there something for me?


Lindenwood University - Belleville Campus
2003 - 2007
Master's Degree in Communications

Professional Skills

  • Problem Solving - able to assess situations and make decisions in a systematic and decisive manner; to formulate new ideas and solutions to problems by challenging the status quo and conventional thinking
  • Experience with direct customer communication (written and verbal), experience in telephonic counseling/coaching required
  • Previous Case Management experience in a Managed Care setting; 2+ years of Medical-Surgical experience
  • Experience in a Medical environment; 1+ years of Managed Care experience
  • Specialized training or experience working with Autism Spectrum Disorder, ABA, or children and/or adolescents in the area of behavioral health
  • Specialized training or experience working with ABA Therapy, Autism Spectrum Disorder, or child/ adolescent behavioral health
  • Experience in medical management and case management in a managed care setting is highly desirable

How to write Manager Specialist Resume

Manager Specialist role is responsible for research, insurance, credit, training, database, security, reporting, digital, health, outlook.
To write great resume for manager specialist job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager Specialist Resume

The section contact information is important in your manager specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager Specialist Resume

The section work experience is an essential part of your manager specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager specialist position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Manager Specialist resume experience can include:

  • Assess site experience, facility, and Electronic Data Capture (EDC) capabilities to perform study activities (e.g. EDC, imaging)
  • Provides suggestions for improvements and enhancements to wellness coaching programs based on data and experience
  • Experience in the use of applied behavior change theories such as cognitive behavior therapy and motivational interviewing
  • Experience with Phase 0 to IIa Clinical Trials required
  • Strong process knowledge, including change/release management, respective SOP’s / WI for the services
  • 1+ experience or knowledge with one or more Network, Voice, or Storage Products

Education on a Manager Specialist Resume

Make sure to make education a priority on your manager specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager Specialist Resume

When listing skills on your manager specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical manager specialist skills:

  • Strong personal computer skills, MS word, Excel, Outlook experience, and Internet research desired
  • Demonstrate effective organizational skills and flexibility to meet the business needs
  • Excellent time management, organizational, research, analytical, negotiation, communication (oral and written) and interpersonal skills
  • Secure successful implementation of country priorities and the sharing and implementing of good solutions
  • A valid Driver's License issued in one of the 50 United States and a good driving record is required
  • Customer service experience 4+ years medical or insurance industry experience

List of Typical Experience For a Manager Specialist Resume


Experience For Case Manager Specialist Resume

  • Update training documentation as necessary and ensure all site personnel training documentation is on file at the site and in the Investigator File
  • Plan, conduct and document site staff training and monitor site performance
  • Know the local market potential and work with the team and other functions to ensure your service is locally relevant throughout the different sales channels
  • Secure competent and high-performing planners and empower them to recognize and understand their contribution. Identify and develop there many talents to secure succession planning
  • Plans and oversees a company-wide IT asset management program; creates and maintains a list of department level contacts to assist with maintenance of asset management database
  • Develops procedures for use by department level staff to maintain asset database; conducts training as needed to engage the company community in accurate data collection and maintenance of asset records
  • Establishes, maintains, and enforces asset management procedures and standards; creates and maintains asset management procedure manual that contains detailed descriptions of department functions, tasks, responsibilities, etc.; creates and maintains asset management web pages
  • Coordinates company-wide hardware disposal efforts; reviews company purchase requisitions for compliance with IT standards for hardware, software, and vendor selection

Experience For Specialist Case Manager Resume

  • Assesses member’s need for Case Management services if the service was purchased by the account. Implements, coordinates, and monitors acceptance into the case management services on an appropriate basis
  • Participate in Site/Investigator selection process by providing recommendations
  • Ensure Visit Reports are written and submitted via Veeva-Trial Master File (V-TMF) within 5 working days
  • Ensure site staff resolve data queries and work with sites to ensure data timelines are met
  • Contribute to site level recruitment strategy and contingency plan in partnership with other functional areas to achieve milestones
  • Present/participate/prepare for Investigator Meetings or Site Initiation Visits as needed
  • Accountability for Investigational Product

Experience For Engagement Specialist Case Manager Resume

  • Work with LTM to ensure Corrective Action/Preventative Action (CAPA) is completed for Quality Assurance (QA) site audits and attend regularly scheduled team meetings and trainings
  • In conjunction with LTM, review electronic Case Reports Forms (eCRFs) and Completion Guidelines
  • Provide ‘best in class’ post sanction fulfilment processing support to Relationship Directors within a nominated region-client base; predominately BI names with complex & bespoke group structures underpinning lending & fulfilment requirements.
  • The role requires a high level of attention to detail and interpersonal skills, demonstrated by good oral and written communication and confidence when dealing with colleagues and third parties. The nature of the job requires the applicant to work to tight deadlines and be able to respond immediately to urgent requests
  • Provide portfolio management, pro-actively driving lending cases from receipt of cases through to drawdown in order to meet client timelines and expectations, whilst ensuring all regulatory/internal & Legal procedures are adhered to

Experience For Specialist, Site Manager Resume

  • Proactive collaboration with Relationship points, Credit, Risk, Solicitors and others to ensure client requirements are met and the Bank’s position is safeguarded
  • Establish value add relationships with the Coverage Relationships teams and other specialists (incl. Credit Analysis) to ensure that we provide a joined up service to clients at all times. Act as resolution point between relationship teams, processing teams and third parties, e.g. Solicitors. Own any issues and manage them through to resolutions
  • Own the day-to-day end to end fulfilment processing of bespoke complex BI lending submissions for a range of Corporate clients. Responsible for pro-actively driving all cases to drawdown. Manage portfolio of high worth cases
  • Provides 1:1 telephonic coaching to members around their behavior change to improve health status, reduce health risks and improve quality of life
  • Assesses readiness to change and implements actions to assist customers in moving through stages of change to reach their personalized goals
  • Empowers customers to formulate communication plan for provider interactions

Experience For Inpatient Case Manager Specialist Resume

  • Provide decision support where multiple treatment options are available Utilizes health prevention guidelines and general health and wellness strategies to helps customers improve health related outcomes
  • Work with members on opportunities to close gaps in their overall health status
  • Documents interactions and interventions per program requirements. Educates and refers customer on available health resources and Cigna Medical Management and Cigna Behavioral Health programs as appropriate
  • Drive efficiency and outcomes (including but not limited to engagement, retention, avoided readmissions, goal progress/achievement) through pre post process including queue management, call and assessment process
  • Consults with and assists team members including health educators, pharmacist, behavioral clinicians and medical directors as appropriate

Experience For Autism Case Manager Specialist Resume

  • Problem solve, owns issues and demonstrates independent timely decision making with ability to function without constant supervision, offers fact based issue resolution, deescalates customer and takes initiative to maintain ownership of the issue
  • Identify campaign trends and insights; optimize spend and performance based on these insights
  • A Specialist case manager is a member of Credit Product Operations (CPO), reporting to the Head or Deputy Head of CPO and responsible for supporting nominated RDs who are developing and maintaining relationships with a portfolio of corporate customers and connected Personal customers
  • Own the day-to-day processing of documentation issue for a number of Corporate Customers
  • Responsible for preparation of complex Facility Letter documentation and Instruction to BLSC for completion of necessary security documentation

List of Typical Skills For a Manager Specialist Resume


Skills For Case Manager Specialist Resume

  • Experience in Banking/Financial & Services industry
  • Upholds good judgement (not easily swayed by other’s opinions and isn’t impulsive)
  • Knowledge/experience in alternative care treatments and community resources
  • Experience with crisis intervention and psychosocial assessments
  • Demonstrated ability to coach and educate other case management staff
  • Facilitating high-quality service handling of customer queries, promoting a customer-oriented culture, where the outside-in approach is a starting point
  • Understanding of the Bank's service standards (including Service Initiative, National Complaints Initiative, Code of Business and Personal Banking)
  • Understanding of the roles and responsibilities of Corporate Relationship Team

Skills For Specialist Case Manager Resume

  • Enabling standardisation and process development within our Business Process Information area
  • Facilitating the delivery of business input in accordance with internal and external regulations (local GAAPS and IFRS)
  • Working knowledge of digital marketing such as SEM, SEO, social, content marketing, programmatic, video, mobile, display advertising and website development
  • Support the education and training of people to become experts in using DRP for planning and control in the LEGO Global network
  • Responsible for post sanction fulfilment including marking limits and taking fees & interest
  • Drive and co-create the To-Be model for DRP operating principles, processes and their fit with planning systems

Skills For Engagement Specialist Case Manager Resume

  • Use knowledge of risk procedures and complex security to make recommendations to RD on protecting the Group from losses and managing high value facility risk
  • Emphasis on teamwork, willing to jump in to help team members at all levels, on all types of marketing projects
  • Knowledge of Medical terminology and ICD coding
  • Knowledge of legislation affecting the Bank and clients (including the Data Protection Act, Consumer credit, Companies Act, Insolvency Act, Financial Services Act, Money Laundering, KYC and confidentiality regulations, Sarbanes Oxley and Basel)
  • Previous experience in Financial Services (Ideally knowledge of Lending)
  • Experience managing multiple projects in a fast paced matrix driven environment
  • Provides suggestions for improvements and enhancements to outpatient coaching programs based on data/experience

Skills For Specialist, Site Manager Resume

  • Knowledge of Internal lending and security processes and procedures relevant to Barclays Corporate client base
  • Proficient in use of internal computer systems including Siebel, Zeus, Customer System, and any other appropriate platform applications
  • Manage the impact of change from new ways of working, systems, roles and responsibilities
  • Responsible for ensuring Regulatory and Internal procedures followed for drawdown - Fit to lend criteria met
  • Take ownership of urgent credit related matters such as dealing with court orders and Companies House notifications

Skills For Inpatient Case Manager Specialist Resume

  • Awareness of Risk management or Credit Processing
  • Work within changing business environment and balance business needs with patient advocacy
  • Complete Utilization Management for any Autism Behavioral Intervention Therapies (including Applied Behavioral Analysis)
  • Educate the customer/family members about treatment options, including the need for medical interventions (if appropriate)
  • Analyse and review our monthly-, quarterly- and yearly reporting
  • Keep the LEGO Global network in front of the industry through our use of best practice DRP processes and systems
  • Co-ordinate the transfer of accounts to the Debt Recovery Unit (DRU) and assist the RD/Business Support team and others with the recovery procedures for non-DRU accounts
  • Act as liaison for documentation purposes with RD's, Solicitors, Business Banking Legal and BLSC

Skills For Autism Case Manager Specialist Resume

  • Provide technical input and undertake research for Relationship Director in connection with proposed security and liaise with Barclays Securities Centre to arrange preparation and execution of security documentation
  • Working in Information Technology or Information Security related field
  • Provide technical input to RD re proposed business opportunities and available security
  • Experience in a digital media/marketing role for a public relations or ad agency; or experience working within a communications department of an organization
  • At least five (5) years of outpatient experience as a mental health clinician
  • Knowledge/experience with quality assurance/utilization review practices

Skills For Move Manager Specialist Resume

  • Clear understanding and belief in managed care
  • Knowledge in substance abuse diagnosis and treatment
  • Internal instructions/procedures applicable for the customer base
  • Awareness of legislation affecting the Bank and customers (including the Data Protection Act, Companies Act, Insolvency Act, Financial Services Act, Money Laundering and confidentiality regulations, Sarbanes Oxley and Basel)
  • Active unrestricted Registered Nurse (RN) license in state or territory of residence of the United States. Health Educator or Behavioral Case Manager (LPC or LSW)
  • Working knowledge of motivational strategies, training and consultation required
  • Eligibility to obtain additional state licensure based on business need as required by Cigna
  • Change agile; ability to learn and adjust to changes in policies and procedures quickly
  • High level of organizational skill; understand leverage available resources, maintain composure in face of unknown, ability to manage multiple tasks, setting priorities where needed

Skills For Specialist Client Manager Resume

  • Passion for health improvement of customers
  • Strong skills in the following areas: teamwork, conflict management, assessment complex issues, ability to recommend changes and resolve problems through effective decision making
  • Demonstrated sensitivity to culturally diverse situations, customers and clients
  • Evaluates appropriate health care services and treatment plans in conjunction with outpatient providers
  • Refer to Health Professionals with Autism expertise
  • Ensures that care management program objectives are met by evaluating the effectiveness of alternative care services and that cost effective, quality care is maintained
  • Performs care management in a telephonic customer- facing environment which involves utilizing a coaching approach that provides support and resources to the customers
  • Assistance in the identification of member health education needs
  • Develop SMART goals with our customers to empower them to lead and maintain a healthy lifestyle

Skills For Specialist Lending Control Complaint Manager Resume

  • Perform research for community and educational resources to assist customers in their journey
  • Consult with and assist team members in cases where a member’s behavioral health or emotional issues are impacting their ability to set and/or achieve goals
  • Educate and refer members on available health resources and CIGNA Medical Management as appropriate to approach customer holistically
  • Collaboration with other team members such as medical directors, pharmacist, nurse clinicians, etc
  • Able to manage multiple health records and systems to accurately document customer interactions and progress

Skills For Portfolio Manager Assessment Specialist Resume

  • Flexibility to assist other teams and partners as needed
  • Prepare clear briefs for the Press Office enabling them to respond to questions from journalists on complex/specialist Lending Control complaints raised through media/social media involving issues such as litigation, repossession, bankruptcy, etc, ensuring the responses given protect Nationwide’s reputation
  • Provide high-quality credit processing support to RDs, acting as an interface with other areas including BLSC
  • Implement and optimize digital advertising campaigns using online display, paid social, and SEM platforms
  • Work closely with Media Planners to identify target audiences and ways to reach them through 1st and 3rd party data segments

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