Manager, Reporting Resume Sample

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Elisha O'Kon
857 Jarvis Center,  Philadelphia,  PA
+1 (555) 385 8899

Work Experience


Manager Reporting
08/2016 - PRESENT
Dallas, TX
  • Manage all reports and resources as an integrated team by setting team objectives, targets and guidelines
  • Create an environment enabling team members to perform at their maximum potential while maintaining good team spirit
  • Live and promote an “ROI with your time” attitude
  • Coach, motivate and develop direct reports while advocating an obsession with driving the business and winning the consumer
  • Responsible for the creation and maintenance of actionable standard reports for the Western Europe Organization for Finance, Sales, Marketing, etc
  • Manage the complex flow of data in/out of adidas systems and across multiple businesses with utmost focus on data integrity and timelines
  • Drive system and process harmonization / improvements across all Western Europe Clusters
Manager, Reporting
05/2012 - 06/2016
Boston, MA
  • Oversee the day-to-day operations of each functional team, providing guidance as needed to ensure that information produced is robust, accurate, and delivered
  • Work with the Director of FP&A to provide financial support for new business developments and growth initiatives for the company
  • Support the Finance Managers and Senior Analysts in the production of high quality financial models of business activity by initiating and guiding the preparation of forecasts, working capital, expenditures, and return on investments
  • Design and implement budgetary, forecasting, and planning processes that meet the needs of a rapidly growing and evolving company
  • Analyze and compare monthly and quarterly financial results and key performance indicators against planned and other internal benchmarks
  • Develop complex financial models to determine the economic feasibility of proposed projects or investments
  • Oversee the preparation of periodic performance and financial reports and departmental budgets and forecasts
  • Direct and mentor employees through the evaluation of performances, feedback, and training of financial concepts and excel skill sets
  • Manages the prioritization and development of queries for the identification of potential recoveries from Anthem data warehouses and reports for business analysis purposes including ad hoc data analysis and special projects
Manager, Reporting, Metrics & Analytics
12/2004 - 12/2011
New York, NY
  • Assists in the development and implementation of WGS prepay filters and algorithms by creating necessary code based on structure query language tools for supplied business requirements
  • Obtains resources (people, funding, material, support) to support business unit information needs
  • Ensures internal controls are appropriate and develops policies and procedures and ensures compliance with Anthem and business units supported
  • Manages, participates and coordinates activities for process improvement (technical and non-technical)
  • Provides counsel to senior management
  • Works with other areas for solutions to complex problems and participates in critical interactions with both internal and external customers
  • Strong understanding of the Bank’s financial statements, key metrics, key business drivers, and macroeconomic environment
  • Assists in the development and implementation of data mining algorithms for identification of overpayments across all Anthem claims systems by creating necessary code based on structure query language tools and/or SAS for supplied business requirements
  • Progressing towards or completion of CFA or FRM

Education


National American University - Albuquerque Campus
2000 - 2004
Bachelor's Degree in Accounting

Professional Skills


  • Excellent communication skills, strong interpersonal & influencing skills, proven capability to lead change in a team environment
  • Proven ability to effectively drive projects through completion; strong project management skills
  • Good project management skills and problem solving skills with thought leadership
  • Three+ years of experience in a role with demonstrated leadership and supervisory skills (led major projects/team and provided guidance to other staff)
  • Demonstrated experience in effectively communicating (written and verbal) accounting matters, making decisions, and delivering results
  • Strong influencing skills, proactive in challenging and influencing business process designs based on insight, knowledge and fact
  • Strong communication and collaboration skills when working with stakeholders to drive change

How to write Manager, Reporting Resume

Manager, Reporting role is responsible for interpersonal, travel, analytical, excel, reporting, training, leadership, fact, analysis, architecture.
To write great resume for manager, reporting job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager, Reporting Resume

The section contact information is important in your manager, reporting resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager, Reporting Resume

The section work experience is an essential part of your manager, reporting resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, reporting responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, reporting position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Manager, Reporting resume experience can include:

  • Strong analytical capabilities and problem-solving skills
  • Solid experience in managing customers’ expectations, scope management, risk management acquired through a project management position
  • Manages external relationships with health plans and vendors to effectively automate production level reporting and improve ease of end user use of data
  • Proven experience of financial and operational analysis and reporting
  • Able to lead others to solve complex problems using technical knowledge and skills related to travel services industries
  • High-level skills and in-depth knowledge of issues and resolutions concerning business travel operations

Education on a Manager, Reporting Resume

Make sure to make education a priority on your manager, reporting resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, reporting experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager, Reporting Resume

When listing skills on your manager, reporting resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical manager, reporting skills:

  • Excellent communication skills with the proven ability to focus on the details
  • Very strong analytical, mathematical, problem solving, and decision-making skills
  • Strong reporting & analysis skills (excel required)
  • Strong interpersonal skills including the ability to work with all levels within the company
  • Excellent people management, leadership, handling customer complaints skills
  • Possess strong communications, problem solving, and analytical skills and attention to detail

List of Typical Experience For a Manager, Reporting Resume

1

Experience For Manager Reporting Resume

  • Solid database, data analysis, project management skills
  • Experience in a Bank Treasury, Capital Markets and/or other risk management related function areas
  • Design and implement various Business Dashboards and priority KPI’s
  • Relevant experience and at least 3-5 years managerial position
  • A good team player and desire to work in a team-oriented environment
2

Experience For Manager, Reporting & Analysis Resume

  • Experience with SQL, Oracle Business Intelligence, Tableau, Jaspersoft
  • Be data analysis wiz and comfortable being the single point of truth maintaining our executive scorecards, reporting and dashboards
  • Lead by example and provide on-going mentorship and guidance to a team of reporting analysts
  • Has a complete knowledge of the QIK Crew application tables and how each setting can affect the resulting bookings that are made
  • Work hand-in-hand with the business to understand and document business requirements for merchandising reports. Complete treatments for new feature/functions
  • Resilient and able to work under time pressure, still keeping deadlines and high accuracy
3

Experience For Manager, Reporting, Metrics & Analytics Resume

  • ESG reporting knowledge and expertise (e.g. DJSI, CDP) required
  • Lead and manage data management and reporting requirements for CI
  • Prepare Diversity, Metrics, Scorecards Reporting requirements for CI and UK where applicable
  • Support BI Reporting requests
  • Generates motivation and incentive to Agents by using metrics as a tool to create healthy competition and improved productivity
  • Manage ad hoc reporting and analysis
4

Experience For Change Manager / Reporting Engineer Resume

  • Develop regional and national sales forecasting for all field sales teams
  • Maintain data integrity and become the single point of truth for our executive scorecards, reporting and dashboards
  • Provide data support including data extraction and quality check to assist ad-hoc analysis
  • Provide strategic analytics aligned with supporting the organizational mission
  • Champion the needs of business teams and stakeholders throughout the development process, ensuring that what is delivered meets the original goals and objectives of the project
  • Recognized as an expert across the division as someone who has excellent judgment and whose reporting projects have contributed significantly to the success of all Macy’s Inc. brands
  • Provide leadership on data strategy and analytic tools needed to provide meaningful strategic insights on a sustained basis
  • Define measurement standards and collaborates with business partners to achieve consistent agreement and application of definitions, measurements and interpretation
  • Analytically skilled and proficient with applicable systems (SAP/BI/Excel)
5

Experience For Senior IT Manager, Reporting & Consolidation Resume

  • Proven project management and leadership capabilities
  • Strong communications kills – written, verbal, presentation
  • Fluent in English and preferably German
  • Build relationships, influence and negotiate
  • Experience as a business analyst and/or technical consultant for Marketing Intelligence Projects with an excellent track record, (experience of statistical technologies e.g. SAS, SPSS, KXCEN, R and enterprise reporting with MicroStrategy would be ideal)
  • The ability to perform various Project Management tasks e.g.
  • Knowledge of financial services and financial markets required with an emphasis on Credit and Market Risk
  • PMP / PRINCE2® or similar project management qualifications would be preferable
6

Experience For Senior Manager, Reporting Resume

  • Set high standards of accuracy, timeliness and professionalism, assisting in the evolving redesign of structure and HR Department’s processes and procedures to adapt in line with business needs to ensure they are streamlined, efficient and mitigate risk to the company
  • Accurate input and management of information on HR World Service
  • Provides assistance in data verification
  • Create HR Services Productivity Metrics dashboards on a Monthly basis
  • Support Internal/External Audit and regulatory requirements
  • Support the Year end absence management processes
  • Establish in line with the SBP2020 an Integrated Performance Management, putting the different reporting functions together in order to achieve the holistic view on the business performance
  • Integrate alternative KPIs in order to push the thinking beyond the regular Profit & Loss / Balance Sheet Performance Indicators towards e.g. more Consumer Focused KPIs
7

Experience For Senior Manager, Reporting & Analysis Resume

  • Create, modify and utilize the standardized and harmonized reporting catalogue across all Western Europe Clusters using the global MicroStrategy reporting platform
  • Participate in the development and ongoing collection of key business metrics for IFRE’s data and reporting function
  • Collaborate with and influence business partners to create new, or modify existing reports to meet the needs of a dynamic business
  • Lead the reporting of Assets Under Management (AUM) for the TDAM Finance team
  • Support initiatives and efforts to increase both the Finance and business leaders understanding of business performance and opportunities
  • Continually seek out report improvements and ensure our reports are standardized and harmonized and utilize current best practices
  • Create strong demand for our services by providing the information, analysis and insight that support business decisions with an emphasis on forward looking views in our output and deliverables
  • Translate client information requirements into leading practice report design and visualization, overseeing all aspects of the project development lifecycle from kick-off, client review and acceptance, to post-deployment
  • Continuously innovate to improve our CoE processes, tools, templates, and systems
8

Experience For Manager, Reporting & Business Intelligence Resume

  • Lead and ensure the effective communication and execution of the group’s and CPPIB’s cross-functional projects, operational capabilities to ensure value added processes and systems are developed to achieve strategic objectives
  • Maximizes the strength of the customer relationship by building a solid rapport with key stakeholders in both the client and Rackspace organization through identifying and taking advantage of networking, and public relations opportunities and manages difficult situations to ensure Rackspace’s reputation of FANATICAL support is upheld
  • Provide reporting and analysis to all areas of internal organization as needed
  • Manages stakeholder’s perceptions with all AbbVie IT services
  • Partner closely with peers to influence and shape the evolution of AbbVie’s Finance system strategy and solutions
  • Identify areas of risk and inefficiency, and determine process improvement opportunities
  • Knowledge of Tableau Desktop (to manage / develop reports in Tableau Server)
  • Knowledge of Business Objects (to manage / develop reports in SAP Business Object)
  • Provide value added analysis on retail trend, shipments, and overall sales performance
9

Experience For Manager, Reporting & Insights Resume

  • Maintain and update sales forecast (Blue and White / Waterfall reports)
  • Organization and development of project reports; analysis and recommendations on areas for improvement
  • Provide field team with business related reports for meetings and market tours
  • Allocate seasonal promotional and collateral items
  • For designated accounts: manage and process collateral allocations. Ensure allocations are processed and shipped in a timely manner. Create sales presentation deck for retailer meetings
  • Maintain and update active store lists
  • Assist in the Company’s external financial reporting process, including SEC reporting (Form 10, 10-Q), quarterly and annual census reporting, and other financial and governmental statutory reporting as required
  • Partner with the accounting and finance department to create a high performance team capable of meeting the Company’s and the department’s objectives
10

Experience For Finance Manager Reporting Resume

  • Be the primary contact for France for any reporting requests from group
  • Prepare and present monthly group reporting ( WD3, WD6 …)
  • Manages and disseminates information on providers. Work collaboratively with IT and others to assure the accuracy, validity, and consistency of all sources of provider data
  • Responds to ad hoc analytic requests, packaging accurate, timely data and analysis
  • Support efforts to select, design, and implement optimal hardware and software in support of data management
  • Develops and utilizes appropriate project tracking systems and processes to manage the supply and demand of analytic resources. Proactively manages and coordinates all efforts between external vendors and SMG team. SMG staff and leadership, and external constituents in meeting their information and reporting needs

List of Typical Skills For a Manager, Reporting Resume

1

Skills For Manager Reporting Resume

  • Proven experience in Change Management experience; covering
  • Proficiency in Word and Power Point, as well as excellent Excel skills
  • Excellent interpersonal and written and oral communication skills (English)
  • Confident and articulate and has good interpersonal skills
  • Strong communication and presentation skills and high team spirit
  • Solid experience in SQL, experience with data visualization tools (i.e. Tableau) and data analysis tools (R)
2

Skills For Manager, Reporting & Analysis Resume

  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.a
  • Documentation of direct responsibilities. This assists in supporting Audit, SOX as well as ensuring the work is completed effectively and efficiently
  • Excellent analytics experience in on line travel, online retail, banking or other data-intensive commercial environment
  • Supports the ad hoc analytic needs while effectively managing the team's resources
  • Progressive experience in leading teams and experience in financial analysis and financial planning
  • Business-side experience with IT partners, or IT-side experience with Business partners
  • Experience in process and project management experience
  • Demonstrated accounting experience in a public accounting firm
3

Skills For Manager, Reporting, Metrics & Analytics Resume

  • Demonstrated experience interpreting and applying GAAP and other regulatory requirements
  • Recruiting, developing, motivating and retaining talented team members, with an emphasis on creating a strong team environment
  • Hands-on experience re managing, coordinating and driving large scale , concurrent UAT cycles
  • Experience leading a team of reporting & report development managers
  • Experience reporting, analytics and data relationship concepts including the SDLC
  • Experience as a project manager leading and managing teams to successfully deliver projects
  • Experience of stakeholder management and is able to foster long lasting lasting client relationships
  • An understanding of the European regulatory landscape would be highly desired with a good understanding of wider regulatory regimes
  • Experience in evaluating and leveraging new technological solution
4

Skills For Change Manager / Reporting Engineer Resume

  • General application knowledge and experience reporting and analyzing data from complex business systems to include HR
  • Experience developing and designing dynamic reports
  • Relevant working experience in finance and accounting
  • Knowledge of various data mining techniques and effective visualizations
  • ETOM/ITIL Service Management provable working experience
  • Over 2 years’ experience in procurement, controlling or related field
  • Strong understanding of environmental, social and governance issues in particular within a financial institution
  • Organize forecasting and budget process within France, prepare consolidation for review by management, track changes
  • Six+ years of progressive experience
5

Skills For Senior IT Manager, Reporting & Consolidation Resume

  • Experience in data visualization and analytical tools such as Tableau and/or Micro Strategy
  • Revenue Management knowledge and experience
  • Business Analysis Experience is required
  • Experience in a large, matrixed team environment
  • Experience with data governance processes
  • Saleforce report development experience
  • Financial services experience
6

Skills For Senior Manager, Reporting Resume

  • Strong organization & attention to detail
  • Strong interest in process/workflow management
  • Experience in an operational leadership capacity
  • Experience interpreting and applying GAAP and other regulatory requirements
  • Five (5) or more years of accounting experience
  • Coordinate consolidation of the closing data within France
  • Assures data quality and accuracy through the implementation of effective audit and data management practices
  • Experience in healthcare analytics or informatics
  • Partner with user experience to user-test designs through mock-ups, functional prototypes, etc. to ensure they are meeting intended goals
7

Skills For Senior Manager, Reporting & Analysis Resume

  • Identifying reporting gaps preventing full utilization of existing corporate reports
  • Planning and organising the team’s daily activities
  • Assisting in the development of training plans
  • Envisioning the development of cohesive future state reporting platform(s)
  • Managing small to medium project teams
8

Skills For Manager, Reporting & Business Intelligence Resume

  • Creating Project Charters and Project Initiation Documents
  • Creating detailed test plans in MS Project
  • Performing various impact assessments
  • Conducting detailed Post Implementation Reviews
  • Monitoring vendor management
  • Lead the way in improving how we deliver data, including scorecard automation or creating Tableau dashboards to enable self-service reporting
  • Manage the process for creating accounting entries and ensuring that entries are properly recorded on a worldwide basis
  • Deliver reporting & analysis including executive reporting, scorecards, product pipeline performance, and other ad hoc reports
9

Skills For Manager, Reporting & Insights Resume

  • Prepares and reviews all statutory reporting including the Bank Negara Malaysia (BNM) reporting, Statistical returns as well as PIDM returns
  • Developing dashboard and reporting solutions with data visualization tools
  • With data warehouses / marts supporting BI and reporting needs
  • Management in developing & executing strategy and staff management required
  • Responsible for the ongoing day to day execution of BAU reporting
  • Monitor system and model performance by producing & maintaining meaningful, robust metrics and reports
  • Prepare Annual Report required for Irish Company reporting, including the standalone statutory financial statements
10

Skills For Finance Manager Reporting Resume

  • For complex legal entity reporting transactions, assist business unit locations worldwide on appropriate US GAAP accounting treatment for such transactions
  • Detailed knowledge and understanding of business analyst tasks with a focus on the facilitation / gathering business requirements
  • Provides assistance in the reporting of management information to the business. Provide cover and support for UK Reporting Schedule as required
  • Use business, reporting, and analytical expertise to manage complex special projects and recurring deliverables for leadership
  • Monitor reporting leading practices for solution insights, direction and methods
  • Supervision of all reporting related to retail, shipments, HQ required reporting and SKU analysis
  • Advanced knowledge of report-building techniques using Tableau, SQL, data warehouses, Business Objects
  • Provide operational consultation and analysis for decision making to ensure the business succeeds in meeting their objectives
  • Help fuel organizational success by keeping your finger at the pulse or the organization and elevating key wins and challenges

List of Typical Responsibilities For a Manager, Reporting Resume

1

Responsibilities For Manager Reporting Resume

  • Strong working knowledge of US GAAP and consolidations
  • Relevant experience in private industry or equivalent level of experience in public accounting
  • Analytics, modeling or reporting experience
  • Evidence of ability to research and solve expansive problems using initiative and creativity; identify and propose both practical and innovative solutions
  • Manages a team of analysts to develop comprehensive, timely, valid reports and presentations for risk/financial performance and metrics
  • Experience with developing reports in business intelligence tools (Cognos, Tableau, etc.)
2

Responsibilities For Manager, Reporting & Analysis Resume

  • Solid understanding of data visualization best practices and techniques
  • Experience in Finance, analytics, measurement, or related quantitative field
  • Bring a project management mindset to your work, keeping people on task and focused on the end goal
  • Planning and oversight of monthly and quarterly department Forecast and annual Budget including Headcount, 3rd party costs, capitalization and HW/SW Maint
  • Monitoring resources and capacity management
  • Assist in new user training & ongoing training for existing users
  • Reports on metrics on the agreed upon schedule, communicating them to the necessary parties and providing executive summaries
  • Supervise reporting person based in Budapest
3

Responsibilities For Manager, Reporting, Metrics & Analytics Resume

  • Evaluate revenue risks for new product and technology initiatives, proposing solutions to overcome them
  • Partner with all the key stake holders to define the future state financial operating model
  • Translate the new operating model into system requirements and process design
  • Execute agreed changes within the Finance organization, including interim management of both legacy and new processes
  • Reconciles airline credit card statements to supporting data as required by SOX controls
  • Manage a repository of re-usable data visualization templates, views, style guides, and user-facing glossaries
  • Establish tools to improve transparency of underlying logic behind dashboard metrics and source data
4

Responsibilities For Change Manager / Reporting Engineer Resume

  • Support activities to document, evolve, and communicate artifacts developed using Tableau and the data warehouse
  • Manage ad-hoc and scheduled reporting needs
  • Proficiency in the usage of Essbase, Smart View, Hyperion Planning, and Hyperion Strategic Finance
  • Manipulate the data using advanced analytic techniques, especially those used in omni-channel customer analytics
  • Develop Sales and CE reporting, business insights
  • Review and identify opportunities of simplification and automation in the current financial processes and systems
  • Create a community environment within Finance and with key Finance partners (IT, Sales, etc.)
  • Support the delivery of key financial deadlines as needed
5

Responsibilities For Senior IT Manager, Reporting & Consolidation Resume

  • Special Projects and ad-hoc requests
  • Supports all revenue cycle activities,
  • Designs and produces actionable revenue cycle tools and dynamic reports to support SMG goals
  • Identifies opportunities revenue enhancement improvement at the provider, group and network levels
  • Enhances efficiency of report production/automation
  • Performs comprehensive, timely and accurate analysis on efficiency, tool utilization, risk performance, and metrics
  • Coaches others in report design and production
6

Responsibilities For Senior Manager, Reporting Resume

  • Expertise in Business Intelligence (BI) tools, required
  • Manages the annual travel budget process for PCL, HAL, and SBN crew travel. Works with Travel Operations management to reduce travel costs where possible. Produces and analyzes monthly air cost figures for review and makes recommendations to forecast adjustments as required
  • Executes and maintains accrual processes for all aspects of crew travel (Air, Hotel, Cars, Ground transportation, Port Agents)
  • Creates and develops a reporting deck along with executive summaries for management. This applies to guest, crew, and company travel. Proactively identifies reporting needs and can independently generate reports using a variety of tools
  • Communicates daily, weekly, and monthly results to management and to Travel Services employees that accurately reflects important measures of success. Examples include number of guests, crew, and corporate travelers, number of tickets issued, analysis of booking timelines, and effectiveness of operational changes that have been implemented
  • Analyzes feedback and results of crew travel performance, and makes suggestions to change table settings in order to optimize costs/comfort
7

Responsibilities For Senior Manager, Reporting & Analysis Resume

  • Provides reporting on crew travel bookings at a detailed level (by city pair, by nationality, by rank, etc.) in order to drive decisions on settings or future enhancements of the booking tool
  • Constantly meets with Travel Services Operations management to provide them with reports, results, and analysis that helps productivity and provides direction. For example, providing reports on unticketed records, high Sabre queue counts, Agent absences, and schedule change counts
  • Responsible for reporting on outstanding refunds and ensuring Operations/Back Office teams are assigned the appropriate set of refunds to process. Works with Operations to reduce the number of refunds required
  • Responsible for reporting on outstanding airline debit memos and ensuring the Back Office team prioritizes them correctly. Analyzes and reports on debit memo causes, working with Operations to reduce the number of debit memos issued against the company
  • Relevant professional experience with travel and finance background
  • Lead a team of reporting analyst (both IT and business) in the development of ad hoc & new reports based on business needs, development and maintenance of new reporting tools to automate & publish data from multiple formats, and integration of new data sets
  • Manages a team of 7-10 exempt employees
  • Produce weekly, monthly and quarterly dashboards for all field sales segments
  • Produce MDU partner penetration reports and dashboards
8

Responsibilities For Manager, Reporting & Business Intelligence Resume

  • Create a MDU database for all legacy properties
  • Develop agent lever scorecard for Outside Sales agents
  • Design and create data visualizations (reports and dashboards) which support user stories
  • Collaborate with business stakeholders of various levels to educate them on data visualization techniques in order to achieve better / faster insights
  • Work closely with business teams and project delivery team members to create compelling business intelligence content using Tableau Desktop and distribute via Tableau Server
  • Perform detailed data analysis and testing (i.e. determine the structure, content, and quality of the data through examination of source systems and data samples)
  • Troubleshoot data quality and logic / mapping issues affecting visualizations to determine root cause
9

Responsibilities For Manager, Reporting & Insights Resume

  • Establish standards and best practices for managing dashboards and related technologies (e.g. versioning, run books, quality controls)
  • Define, execute, analyze, and interpret complex / nested SQL queries
  • Resolve report issues submitted by business partners, end-users and delivery team
  • Daily Aprimo/Content Component issue support and management
  • Troubleshoot & resolve workflow issues; engage vendor/additional support as needed
10

Responsibilities For Finance Manager Reporting Resume

  • Manage vendor support issues & updates through resolution
  • Manage a large domestic and global team, providing thought leadership to our clients and the reporting team to ensure best in class designing/developing, programming, maintaining and publishing of operational and client reports and dashboards
  • Make leadership recommendations based on the analysis, and provide explanations for reporting results as needed
  • Support your team, through training, leadership, mentoring and succession planning. Relationship building is a critical function in this leader role, and strong interpersonal skills are required
  • Responsible to ensure customer commits concerning NPS, Quality and Savings targets are met as well as provide budget management, end-to-end visibility on reporting spend and return on that investment including year over year efficiency goals

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