Manager, Processing Resume Sample

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Dejah Jacobs
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Work Experience

Manager, Sterile Processing
03/2017 - PRESENT
Detroit, MI
  • Lead, coach and develop employees. Create an open honest, and supportive work environment
  • Effectively manage and supervise staff (through project assignments, etc) by setting (or providing input for) performance expectations, monitoring performance, providing performance feedback and as needed, providing counsel and coaching
  • Assists in utilizing customer feedback and measures customer service to improve service
  • Monitors and responds to complaints and incidents concerning the department and ensures resolution
  • Experience in a leadership/management role in perioperative services. Knowledge and experience in the periop areas of sterile processing, case preparation and clean-up, periop materiels management supplies, equipment and environmental standards
  • Key relationships with a wide range of internal CIBC employees, teams and departments (e.g. Internal Audit, Branches) at peer level and up to Senior Management / Director levels to share information, ensure compliance and operational efficiencies, present strategies, recommend solutions and resolve issues
  • Occasional contact with external Auditors to provide information to resolve compliance issues
Manager Sterile Processing
05/2011 - 02/2017
Detroit, MI
  • Knowledge of internal CIBC systems and relevant technology specific to own operating unit (e.g. ARROW, CDS, ADP, GOW, DTC)
  • Experience in a leadership/management role in perioperative services. Knowledge and experience in the periop areas of sterile processing, case preparation and clean-up, periop materials management supplies, equipment and environmental standards
  • Ensure that quality patient care is delivered to all patients on a 24-hour basis, and the unit is maintained in accordance with professional and regulatory standards and the philosophy and goals of Hoag
  • Assumes daily responsibility for coordination of the unit patient flow to assure the most efficient utilization of the unit
  • Collaborates with other units and medical staff to ensure that the schedule runs efficiently in accordance with policies and protocols
  • Acts as a resource person for clinical/non clinical issues
  • Evaluates the level of patient care delivered in the unit and recommends changes to ensure compliance with established standards of care
Manager of Continuous Processing
12/2007 - 04/2011
Los Angeles, CA
  • Develops and manages department Perioperative Services computer system
  • Develops, manages and ensures integration of Perioperative Services information systems and hospital interfaces and systems
  • Knowledge of nursing procedures and aseptic technique is required
  • Current certification in Sterile Processing (IAHCSMM or CBSPD) required
  • AHA Heartsaver Certification
  • Ensure that employees understand RBC’s vision, as well as support and reinforce targeted behaviours that contribute to RBC goals
  • Provide oversight and direction to the ETF operations team in accordance with Citi’s policies and procedures
  • Design or improve operational systems, processes, and best practices to ensure organizational well-being. Create reports to update management on the team’s progress
  • Ensure Subcontract & Transaction staff provides professional, reliable, and prompt customer service to ASRSP staff and the Northwestern University research community


University of Central Florida - Ocala Campus
2003 - 2007
Bachelor's Degree in Nursing

Professional Skills

  • Demonstrates flexibility and adaptability to changing priorities, coaching and mentoring skills. Written and verbal skills
  • Demonstrates solid managerial, administrative, scheduling, planning, and budgeting skills in addition to advanced technical knowledge
  • Organizational, planning delegation skills
  • Rapid decision making and collaboration skills to provide continuity/consistency for the daily OR schedule administration
  • Interpersonal and problem solving skills to interact with patients and families, staff, physicians, physician offices and co-workers
  • Five (5) years of experience involving sterilization of instruments, equipment and supplies. Three (3) years supervisory or leadership experience
  • Medical terminology course or prior earned knowledge via experience

How to write Manager, Processing Resume

Manager, Processing role is responsible for mainframe, reporting, credit, securities, training, procurement, payroll, analysis, planning, manufacturing.
To write great resume for manager, processing job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager, Processing Resume

The section contact information is important in your manager, processing resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager, Processing Resume

The section work experience is an essential part of your manager, processing resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, processing responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, processing position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Manager, Processing resume experience can include:

  • Five (5) experience in Sterile Processing
  • Demonstrates and promotes Plaza Medical Center of Fort Worth’s customer service philosophies
  • Processing data to support throughput objectives
  • Working with internal team members to resolve issues
  • Managing the Sterile Processing staff, including scheduling, time approval, hiring and corrective action as needed
  • Assists with compilation and oversight of operating and capital budgets for Operating Room, Anesthesia, and Sterile Processing departments

Education on a Manager, Processing Resume

Make sure to make education a priority on your manager, processing resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, processing experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager, Processing Resume

When listing skills on your manager, processing resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical manager, processing skills:

  • Good computer skills in Excel, Word, and mainframe applications
  • Identify, hire and retain professional staff, strong leadership skills is required
  • Demonstrated skills to lead a team, plan professional development, and facilitate change for direct reports is required
  • EXPERIENCE: 3 years management or supervisory experience within sterile processing required, preferable in a hospital setting
  • Identify own areas for development and actively seeks opportunities to strengthen and expand skills and abilities
  • Five years of experience in central processing, materials management, or working in an operating room required

List of Typical Experience For a Manager, Processing Resume


Experience For Manager, Sterile Processing Resume

  • Supports business development activities in coordination with Director, Business Development (or designate), visiting clients, participating in calls and promoting JMPS’ capabilities in CP and allied technologies
  • Demonstrate initiative, independent action, mature judgement, strong oral/written communication skills, and strong liaison/coordination capabilities
  • Provides leadership, orientation, training and mentoring. Performs performance evaluations and disciplinary actions
  • Support the Company’s commitment for environmental health & safety by applying ISO 14001 and Sustainability 2017 principals into daily activities
  • Overall responsibility for the facilities’ budget planning and deliverance
  • Develop strategic and tactical plans to grow and support the branch’s product offering
  • Collects and reports on data concerning instrument distribution, loss and replacement
  • Participates in the budgeting process for assigned area(s)
  • Creates user support teams, develops and conducts user training at multiple levels. Responds to and resolves customer service complaints

Experience For Manager Sterile Processing Resume

  • Monitors and manages daily operation and overall performance of Sterile Processing and Surgical Inventory departments
  • Directs and coordinate daily activities of Sterile Processing and Surgical Inventory Supervisors
  • Assertive, competitive and goal oriented
  • Ensures the creation of accurate, complete and timely records and PCD’s
  • Identify direct reports’ strengths & interests and manage accordingly to meet company goals
  • Monitor and manage quality of group’s work output. Ensure work is not interrupted due to planned resource gaps (e.g. vacations) or other reasons
  • Manages the department's functions and maintains appropriate quality control through continuous assessment and improvement practices
  • In coordination with Clinical Engineering and other departments establishes a preventative maintenance program for Central Sterile Processing equipment and maintains adequate inventory of equipment to meet hospital use requirements
  • Attends and participates in hospital/departmental meetings. Attends seminars and training sessions necessary to maintain appropriate level of professional competence

Experience For Manager, Image Processing Resume

  • Makes recommendations and assists leadership in the procurement of medical/surgical supplies and equipment
  • LICENSE/CERTIFICATION: CRCST (Certified Registered Central Sterile Technician) with IAHCSMM required
  • Human Resources Management: Departmental staffing. Daily HR issues. Develop and maintain staff performance service levels. Actively involved in recruitment and retention. Executive corrective action. Hire/Fire. Staff Development
  • Knowledge of hospital sterilization equipment and related regulatory requirements
  • Knowledge of chemical disinfection, decontamination processes, and hazardous chemicals

Experience For Manager of Continuous Processing Resume

  • Knowledge of surgical instrumentation and standards of care
  • Knowledge of sterilization processes and alternatives, microbiology, and physiology
  • Manages teams/ personnel in daily activities relating to case processing activities, i.e. overseeing performance management, staff development plans, and execution of those plans
  • Collaborates with internal GMSO personnel to develop unified and consistent processes
  • Participates in or leads local and international, multidisciplinary functional teams
  • Supports Director/Senior Director in internal audits and external inspections
  • Serve as an influential change agent within GMSO when changes are implemented
  • For nurses and pharmacists, certification/licensure is required (e.g. RN, RPh, PharmD)

Experience For Manager, Securities Processing Resume

  • Previous familiarity with safety systems is required
  • At least two (2) years in a supervisory/leadership role
  • Positive and proactive communication to facilitate patient care delivery and unit efficiency
  • Establish positive communication channels with physicians, staff, peers and others to promote positive interpersonal relationships and to facilitate communication
  • Ensure performance of daily instrument room activities/daily QI
  • Plans, develops and conducts formal meetings. Chairs service staff meetings. Coordination to provide unit staffing at acceptable levels. Recruits, retains and supervises employees to ensure that quality of support services are pr9ovided in an accurate and timely manner
  • Ensure process for durable medical equipment, tracking and patient billing. Purchase and requisition of supplies within established guidelines balancing established inventory levels and demand for supplies to ensure cost-effective budget
  • Active participation in hiring process, interviewing and recommendation for hire. Complete cross training and new staff orientation

Experience For Manager, Issuer Processing Platform Services Resume

  • Independently assumes leadership during urgent situations
  • Knowledge of ESI/ORBIT/NOVA/OSCAR/MEMS system
  • Ensure the maintenance of surgery/departmental sterility records
  • Formal educational programs to ensure instruments and supplies for surgery schedule
  • Maintain current/accurate unit information, timecards, attendance, etc
  • Complete Quarterly QI reports for Infection Control
  • Ensures safe and efficient decontamination and sterilization of reusable patient care supplies. Ensures compliance with guidelines from regulatory agencies and system policies. Manages processing and reassembly of medical supplies, equipment, and instrumentation

Experience For Blood Processing / Raw Serum Manager Resume

  • Manages staff relations including performance management, staff satisfaction, and conflict management. Performs and oversees scheduling, recruitment, and payroll
  • Oversee CIBC’s Achievers Rewards and Recognition Program within own operating unit to communicate program content, inspire employees and recognize / reward achievements of high performing employees
  • Manage department operations and productivity ensuring processes are continually improved for operational efficiency and profitability
  • Refine the measurement of "key metrics" which drive performance of unit to maintain service levels (e.g. resource allocation, capacity, tracking, volumes)
  • Establish effective partnerships and business relationships to facilitate communication between operating units and resolve difficult or complex departmental procedures or problems to ensure successful completion of goals
  • Work with the Leadership Team to implement Global Operations’ strategies and ensure service excellence principles are achieved
  • Ensure that documented procedures, process maps and RCSA’s are maintained in line with business standards and ensure compliance with relevant regulations
  • Role is balanced between high level operational execution and development of strategic direction

Experience For Manager of Sterile Processing Resume

  • Professional, leadership-oriented image
  • Participates on various committees
  • Manages the day-to-day operations of the Sterile Processing Department (SPD) including monitoring staffing, surgical cases, and emergent cases schedules. Provide coverage for call-offs, breaks, and/or meal periods and make staffing adjustments based on surgical volumes and need to meet productivity range/targets
  • Provides department orientation to all new hires. Reviews all department specific policies and procedures and track department orientation completion and progress. Trains employees on any new sterilization equipment. Maintains departmental educational/competency files for review by regulatory bodies
  • Maintains detailed sterilization and biological records and complete tracking logs. Submits sterilization report for review by the Infection Control Committee and reports any findings from the sterilization records to the Director. Prepares and implements a plan of action, in collaboration with leader, to correct any out-of-standard numbers
  • Oversees the decontamination and sterilization of instrumentation and equipment functions within the hospital. Updates equipment logs and report any issues to Bio-Med for repair or preventative maintenance scheduling
  • Assures that the standards of operation of the department comply with the standards set by regulatory agencies, such as the state Department of Health, Joint Commission and others. Works closely with service center leadership in the development of operation standards, policies, and procedures
  • Develops and implements departmental performance improvement activities and assures ongoing staff participation. Reviews feedback from customers (i. e. Main OR, OPSC), responds, compiles, and analyzes support data and implements procedural changes as appropriate

Experience For General Manager Processing Resume

  • Assigns and prioritizes workload; evaluates, and standardizes operating procedures and effectively troubleshoots and resolves issues as they arise. Informs staff of inter- and intra- departmental policy and procedure changes
  • Establishes internal inventory levels and maintains levels in accordance with set standards and in coordination within using units within the hospital; establishes par level stocks and monitors them for proper utilization. Supervises the retrieval, editing, and storage of requisitions to ensure proper handling
  • Two (2) to five (5) year’s experience managing OR scheduling
  • Management Experience Sterile Processing 1+ years
  • Experience in Central Sterile Processing
  • Able to work efficiently as work is normally conducted under tight deadlines with conflicting priorities
  • Certification Board for Sterile Processing and Distribution or International Association of Healthcare Central Service Material Management

Experience For Manager, Sterile Processing CCH Resume

  • Works with departmental IT staff to assess/recommend new information technologies and how they might be applied to improve the efficiency of the department
  • Acts as the liaison to other hospital units or departments in regards to sterilization activities. Attends and participates in hospital committee meetings as appropriate (i. e. Infection Control Committee and Safety Committee)
  • Works closely with leadership to develop and maintain fiscal reporting, annual operating and capital budgets. Monitors budget performance during fiscal year, verifying accuracy in monthly budget statements. Resolves discrepancies and reporting errors as they are discovered
  • Ensures the physical environment is maintained. Establishes and enforces fire and safety regulations for the area, following established protocols, and ensuring compliance with JCAHO, OSHA and Hospital guidelines
  • Travel to service are sites required
  • Excellent knowledge of the operational procedures and regulations of BNP Paribas, Citibank, BoNY, Clearstream, CDS, DTC, and Euroclear, and other financial institutions with whom the department interacts on claims, payments and processing of dividend/interest entitlements
  • Handle pressure situations, multi-tasks and meet strict deadlines

List of Typical Skills For a Manager, Processing Resume


Skills For Manager, Sterile Processing Resume

  • Budget effectively and be able to build operating models to meet agreed aims and objectives
  • Communicate effectively with peers, physicians, staff of other hospital departments, and outside contacts
  • Two years Operating Room or Sterile Processing Department experience required
  • Experience managing OR scheduling
  • Six to eight years of Sterile Processing Department experience required, including at least three in a SPD supervisory/leader position
  • Experience coordinating and harmonizing workflow activities of the team is required
  • Demonstrates the basic knowledge and desire necessary to accomplish the job of managing others

Skills For Manager Sterile Processing Resume

  • Central Processing experience
  • Two years recent sterile processing or surgical services experience required
  • Demonstrates flexibility and collaboration in meeting the service needs of the department
  • Experience working in a Labor/Management Partnership environment
  • Experience in central service/sterile processing at a facility of similar size and operational scope
  • Experience in an operating room

Skills For Manager, Image Processing Resume

  • Experience including supervisory, inventory control and budget
  • Two years health care experience in Sterile Processing required
  • Experience in hospital sterile processing as Team Leader or Supervisor
  • Experience in a high-volume sterile processing and distribution environment
  • Demonstrates acceptance in a higher level of accountability than a supervisor

Skills For Manager of Continuous Processing Resume

  • Complex role requires initiative and proven detail-orientation
  • Solid knowledge of the business unit’s transaction fulfillment procedures
  • One (1) to three (3) year’s experience in data entry and information management in a clinical environment
  • Upervisory or team lead experience required
  • Inventory control or budgetary experience
  • Current valid California Driver License

Skills For Manager, Securities Processing Resume

  • Experience with instrumentation and sterilization
  • Experience in data entry and information management in a clinical environment
  • Experience in materials management information systems
  • Extensive experience in personnel supervision
  • Three (3) years of progressively responsible directly related work experience
  • Experience in fiscal management in a management or coordinator capacity
  • Overseeing all processing/distribution/pickup, and all training and coordination of staff

Skills For Manager, Issuer Processing Platform Services Resume

  • Working knowledge of management concepts
  • Working knowledge of surgical instrumentation and materials
  • Directing decontamination, assembly, and sterilization efforts
  • Ensuring compliance with all regulatory agencies for in-house sterilization of instruments and equipment
  • Complete Financial Management activities including forecasting and preparing annual budgets (e.g. revenue, expenses, resource management)
  • Accountable for the timeliness and completeness of all processing within the Securities Processing function

Skills For Blood Processing / Raw Serum Manager Resume

  • Regional responsibility for Income Operations and Income Middle Office, representing the Global Head of Income and Intl Tax Operations and the Global Management Team
  • Direct and co-ordinate the activities of staff in Chicago. Work closely with the Global Head of Operations and local Heads of Operations to deliver a seamless service to our clients
  • High frequency dialogue with internal clients (both IOO and Custody) to ensure we are able to benchmark our service delivery against expectations and agreed service levels. Anticipate demand and plan accordingly, be able to articulate required changes to the operating model in terms of resources and return on investment
  • Strategic Planning ~ Long Range/Short Range Planning
  • CSPDT - Certified Sterile Processing and Distribution Tech by the Board of Sterile Processing and Distribution (CBSPD)
  • Expertise in operations activities, including case processing (or other functional expertise)
  • Supports new business initiatives in a controlled way, with a focus on key new global clients. Ensures that the client on-boarding process runs seamlessly working closely with IOO senior management and on-boarding staff to ensure services are aligned with the service offering, identifying and progressing gaps to closure

Skills For Manager of Sterile Processing Resume

  • Ensure that the client query process is managed effectively, by ensuring we focus on the turnaround time and quality of response
  • Works closely with Risk Management to review monthly Risk Assessment report, as well as raising and mitigating potential issues/processes that increase risk
  • Leads complex initiatives involving multiple disciplines and/or ambiguous issues
  • Makes staffing decisions, manages expenses and salary review process for the Regional Team
  • Responsible for assessing Operational Risk and implement process changes to mitigate
  • KARL STORZ University and other training and development programs
  • Maintains a comprehensive staffing plan (SPD, Peri-op Aides) and model that aligned with budget and key quality indicators

Skills For General Manager Processing Resume

  • Previous knowledge of Operating Room policies/procedures
  • Communicates verbally and in writing to all levels of personnel
  • Completion of a certified sterile processing certification course
  • Certified Sterile Processing Technician or Certified Surgical Technologist
  • Sterile Processing Department leadership certification within 6 months of hire

Skills For Manager, Sterile Processing CCH Resume

  • Three years in field of Sterile Processing
  • Knowledge of steam autoclave, aeration/drying cabinets, sonic cleaner, Paretic acid sterilizer (Steris System) Sterrad, decontaminator
  • Proficient in data analysis and word processing (e.g., Microsoft Word, Excel, and Access)
  • In-depth knowledge of sterile processing regulatory standards
  • Expertise with computer systems and instrument processing/patient case cart delivery system
  • Mental concentration for long periods to perform technical work and problem-solving

List of Typical Responsibilities For a Manager, Processing Resume


Responsibilities For Manager, Sterile Processing Resume

  • Four (4) year’s experience with instrumentation and sterilization
  • Canadian Securities Course or equivalent an asset
  • Certified Sterile Technician, experience in managing staff in a Labor environment, knowledge of regulatory requirements, knowledge of infection control processes, experience in TJC, DHS, GACH regulatory surveys, analytical, good verbal and written communication skills
  • Int Asoc Hc Serv Material Mgmt OR Cert Bd Sterile Process & Dist
  • Management/ supervisory exp
  • Results oriented with concern for appropriate process
  • IAHCSMM Certified Registered Central Services Technician as a Sterilization Credential required, CPR certification required

Responsibilities For Manager Sterile Processing Resume

  • Registered/Certified status from the International Association of Healthcare Central Service Materiel Management or equivalent
  • Basic Life Support for Healthcare Partners through the American Heart Association
  • Five years of experience managing a sterile processing department; experience implementing current best practice; knowledge of decontamination, and sterilization sciences case cart systems: including care of state of the art equipment, e.g., robotics and minimally invasive instrumentation
  • In-depth knowledge of the following standards: AAMI, AORN, FDA, TJC, OSHA
  • Proficient in Word, Excel, Office software
  • Knowledge of medical terminology and instrumentation
  • Current Certification Board for Sterile Processing and Distribution, CBSPD or International Association of Healthcare Central Service Material Management Certification, IAHCSMM (or obtain within 12 months of employment)
  • Current Certification in Healthcare Leadership from IAHCSMM (or obtain within 12 months of employment)

Responsibilities For Manager, Image Processing Resume

  • Knowledge of Title XXII, JCAHO, DHS and other regulatory agencies pertinent to operational scope of the department
  • CRCST from an accepted professional organization/association (IAHCSMM, et al)
  • Certification in Central Service Management or Principles in Leadership from an accepted professional organizational/association (IACSHMM,et)
  • Knowledge of sterility standards, AAMI and AORN, Joint Commission, CDPH, CMS
  • Communicate in individual and group settings

Responsibilities For Manager of Continuous Processing Resume

  • Lift test equipment up to approximately 30 lbs
  • Plans and directs the activities involved in the acquisition, decontamination, storage, assembly, and cleaning and sterilization of medical, surgical and related supplies, materials and equipment utilized in the care and treatment of patients
  • Manages Sterile Processing department personnel to achieve established operational and quality goals: Schedules and conducts performance evaluations, interviews prospective employees and completes personnel actions, including counseling and terminations, as necessary
  • Directs and maintains quality control parameters for sterilization processes and ensures biological/mechanical testing is performed on all cleaning/sterilization equipment throughout the hospital. Develop and maintain related policies and procedures
  • Four to five years of experience in sterile processing

Responsibilities For Manager, Securities Processing Resume

  • Certification Board for Sterile Processing and Distribution or International
  • Maintains and monitors inventory levels of supplies and instruments
  • Assists with budget preparation and is accountable for meeting budgetary parameters. Provides complete and timely reports and updates on activities and achievements
  • Represents facility on system SPD council and other teams or committees, as requested
  • Flexible and solutions-oriented
  • Twelve (12) CEUs per year

Responsibilities For Manager, Issuer Processing Platform Services Resume

  • IAHCSMM or CBSPD Certification
  • CRCST - Certified Registered Central Service Technician from the International Association of Healthcare Central Service Materiel Management (IAHCSMM), or
  • Responsible to:Director, Surgical Services
  • IAHCSMM or other Sterilization Certification
  • Association of Healthcare Central Service Material Management
  • Certified by the Certification Board for Sterile Processing and Distribution (CBSPD) or International Association of Healthcare Central Service Materiel Management (IAHCSMM) and specialty certification and Certified Sterile Processing Management (CSPM) training within eighteen (18) months of hire
  • Complies with Infection control, DNV, AAMI, and APIC Standards to develop and create policies related for instrumentation with OR biologicals

Responsibilities For Blood Processing / Raw Serum Manager Resume

  • Responsible for application of Key Quality Indicators (wet loads, biologicals). Proactively monitors and implements systems to achieve and/or surpass team productivity/goals (CEI)
  • Identifies and manages lean processes in department overseen by director
  • Manages and maintains a complete inventory of supplies necessary for surgery and leads process to secure additional equipment through the capital budgeting process while working with vendor review
  • Manages the repair and preventive maintenance for instruments and equipment
  • Schedule: 2nd shift
  • Practices solid verbal and written communication skills, and is able to articulate and translate to other care providers and to negotiate and make recommendations for changes in unit practices Documentation is comprehensive and promotes communication between caregivers. Demonstrates critical thinking in the analysis of clinical, social, safety, psychological and spiritual issues
  • Incorporates national professional organization as well as business unit and health system's goals to improve patient safety, quality and satisfaction of the patient experience in daily work. Creates a caring and compassionate patient focused experience by building healing relationships with colleagues. Disseminates new knowledge and innovations through presentations, posters, and publications

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