Manager, Insurance Resume Sample

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Beatrice Nienow
18425 Von Falls,  Houston,  TX
+1 (555) 315 1258

Work Experience

Manager, Insurance Operations
06/2015 - PRESENT
New York, NY
  • Create and maintain a culture that demonstrates commitment to the firm’s core values at every opportunity with internal and external customers, as well as co-workers
  • Hours per week
  • Leading resolution efforts with clientdvisor escalations
  • Ability and willingness to abide by Granite’s Code of Conduct on a daily basis
  • Valid driver’s license and ability to drive
  • Current state driver’s license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required
  • Dealer conversion to the Hyundai-branded Finance and Insurance (F&I) program, including
  • Daily reporting of application data entry key metrics (volumes, application type, turnarounds, NIGO’s and individual production by the team)
  • Create comprehensive action and communication plans when applications are outside of SLA
Product Manager, Insurance
08/2010 - 12/2014
Chicago, IL
  • Daily reporting of error logs for offshore and onshore staff and communicate as appropriate
  • Coaches individuals and team to develop thorough new business processing knowledge and develops staff to ensure quality new business processing and positive service experiences with internal and external customers
  • Monitors Paperclip Imaging System to ensure work queues are kept current
  • Establishes and monitors individual and team processing goals
  • Dealer enrollment and activation through consultative sales and aligned deal structures
  • Planning and implementation for Dealer income development
  • Dealer F&I office training and support
Risk Manager Insurance Claims
03/2006 - 06/2010
Boston, MA
  • Vehicle Service Contracts
  • Excess Wear and Tear
  • Become a Trusted Advisor; the primary contact for Dealers in the District to handle all F&I related challenges. Assist with development and training of DM level associates
  • Develop and execute the District’s sales action plan in conjunction with the Regional Sales Manager (RGM), Insurance, including prioritizing dealer contact activity within the district
  • Supervising the Company’s insurance brokerage firms during the insurance marketing process
  • Lead a team of Estate Planning Specialists situated geographically across Western Canada
  • Manage the team to deliver on key initiatives and priorities so that sales plans are met and strategies executed
  • Establishes contacts, builds relationships and advances collaboration with CWM leadership through planned sales and learning activities to maximize performance and results
  • Coach to the creation and activation of sales activity plans to maximize performance and results


University of Phoenix - Colorado Campus
2002 - 2006
Bachelor's Degree in Business

Professional Skills

  • Outstanding written and oral communication skills with excellent listening skills and reading comprehension
  • Proven ability to communicate ideas effectively, strong verbal and written communication skills
  • Strong analytical, communication, and negotiating skills
  • Strong Microsoft Office Excel, PowerPoint, and Word skills
  • Strong communication skills in order to liaise with internal and external stakeholders
  • Independent, excellent analytical and good interpersonal and communication skills
  • Excellent client service skills with the ability to manage expectations and results

How to write Manager, Insurance Resume

Manager, Insurance role is responsible for microsoft, events, finance, credit, training, database, procurement, security, trading, reporting.
To write great resume for manager, insurance job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager, Insurance Resume

The section contact information is important in your manager, insurance resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager, Insurance Resume

The section work experience is an essential part of your manager, insurance resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, insurance responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, insurance position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Manager, Insurance resume experience can include:

  • Strong work ethic and organizational skills, detail oriented, ability to manage multiple priorities, and meet deadlines
  • Exceptional problem solving skills, attention to detail, and results oriented
  • Experience: 5 or more year’s supervisory experience, including the use of metrics and quality based assessment measures
  • Stays abreast of industry information, trends, new products, coverage's, and technology to continually improve knowledge to more effectively serve client base
  • Self-starter, results oriented, and the ability to work effectively with others
  • Manage and effectively influence relationships with internal stakeholders and third party insurance company

Education on a Manager, Insurance Resume

Make sure to make education a priority on your manager, insurance resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, insurance experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager, Insurance Resume

When listing skills on your manager, insurance resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical manager, insurance skills:

  • Excellent project management skills with the ability to manage multiple projects on tight deadlines and budgets
  • Looks for opportunities to broaden own experience/skill set and develop critical RBC capabilities
  • Audit and / or operational and compliance risk management skills
  • Deliver on analytical solutions in insurance, leveraging deep business understanding and analytical expertise. Program management and prioritization
  • Professional experience in accounting or regulatory reporting
  • Experience managing 3rd party Administrators (TPA’s)

List of Typical Experience For a Manager, Insurance Resume


Experience For Manager, Insurance Operations Resume

  • Strong interpersonal skills, effective verbal and written communications, change agent for process improvement
  • Previous insurance accounting/statutory reporting experience
  • Progressive experience in insurance risk management, including all lines of insurance
  • Proven track record of performance, project management and implementation to drive sustainable success
  • Highly organized, numerate, strong attention to detail with the ability and the importance of prompt and thorough follow up

Experience For Product Manager, Insurance Resume

  • Leverage the core benefits suite to define and prioritize the growth strategy and roadmap within the loyalty marketplace
  • Product ownership and management experience
  • Assist in creating product positioning and messaging for marketing activities
  • Maintain accurate loss information and prepare reporting for renewal applications and management reporting
  • Month end accounting support including journal entries preparation and balance sheet reconciliations for specific entities
  • Monitor all new areas of exposure, and ensuring new entities, properties, et al. are added to insurance policies in a timely manner
  • Support of legal, accounting and business units for management of liability claims where applicable
  • Results-oriented, collaborative working style
  • Create and deliver internal product sales training on capabilities and best practices

Experience For Risk Manager Insurance Claims Resume

  • Define metrics for benchmarking; determine plan to measure, track and report on success
  • Coordinate and manage formal usability and user acceptance testing when applicable
  • Manage the forecasting of the required capital in key jurisdictions to meet statutory ratios
  • Advise the Sr. Risk Manager of critical risk issues to ensure compliance with Company’s risk tolerance
  • People oriented with the ability to integrate with different personalities and cultures, across markets
  • Analyze, develop and implement
  • Prepare technical accounting analysis and perform research as needed to insure proper accounting treatment for both routine and unusual transactions and activity related to workers’ compensation, both GAAP and statutory reporting
  • Oversee day-to-day insurance tasks – work closely with the group’s Analyst to

Experience For Risk Manager Insurance Resume

  • Generates new business through affiliate company referrals and non-affiliate clients via website referrals
  • Reviews daily affiliate loan lock report and reaches out to Loan Officers to obtain business opportunities
  • Recommends surplus coverage's, as needed. Educates clients as to coverage provisions. Submits applications to carriers and ensures timely follow up
  • Develops and maintains book of business that is profitable for the agency and carriers
  • Problem Solving – Ability to identify and resolve problems in a timely, objective and confidential manner. Analyzes problems and information skillfully; uses logic and good judgment to reach solutions. Ability to thrive in dynamic, fast-paced environment
  • Managing Nokia’s Asset Insurance Programmes and Global Fronting Policies including Day to Day enquiries
  • Developing highly successful technology products
  • Passion for designing simple solutions to complex problems
  • Sound working knowledge of property, casualty, executive risks, surety, and other common insurance coverages

Experience For Customer Account Manager, Insurance Resume

  • Clear bias for action, with a collaborative, no-ego approach
  • Prepare submission information and assist with reviewing quotes, insurance binders, and insurance policies to ensure they address the organization’s risks and are competitively priced based on current market conditions. Process invoices and perform allocations to the business units
  • Review contractors/suppliers’ contracts for appropriate indemnification language and insurance provisions. Assist as needed in reviewing certificates of insurance received from contractors/suppliers
  • Manage the procurement and renewal process for all lines of coverage to structure comprehensive and competitively priced insurance programs
  • Manage, document and implement standard systems and procedures for the identification, collection and analysis of insurance risk management related data, including exposure information
  • Manage insurance budget and forecasts, as applicable, including allocation of costs to business units and reserving process for insured losses
  • Monitor incidents, claims and settlements regularly; provide status reporting and identify potential exposures

Experience For Security Account Manager Insurance Client Resume

  • Review, evaluate and negotiate policy terms and conditions, and audit all invoices for accuracy and timely payment
  • Analysis of loss information to proactively identify trends and mitigate future losses
  • Develop and manage performance metrics and benchmarks
  • Support legal to ensure appropriate insurance language is incorporated into contracts
  • Liaise with third-party claim administrators, actuaries, brokers, auditors, insurance carriers and other relationships
  • Relevant industry accreditations and/or certifications such as CPCU or ARM

Experience For Manager, Insurance Operations, Mail Services Resume

  • Excellent verbal and written communication skills, strong interpersonal skills and demonstrated ability to communicate well within all levels of the organization and with external constituents
  • Strong analytical skills. Prove ability to spot issues, research, investigate and use independent judgment to recommend solution options
  • Investigate and analyze data to make recommendations and draw conclusions
  • Proven ability to be flexible and work well independently in high performing environment while managing multiple priorities and maintaining a strong focus on detail
  • Priority tasks for self and team to meet business requirements and deadlines
  • Develop long and short-term strategies and tactics to maximize product success
  • Serve as the subject matter expert for the product line and relevant industry benchmarks in support of company goals
  • Identify product gaps against industry benchmarks, competition and client expectations

Experience For Manager, Insurance Accounting Resume

  • Coordinate and perform product demonstrations
  • Gather and analyze voice of the customer feedback
  • Define and prioritize new product features, write concise business requirements and create preliminary design concepts/mock-ups of features/functionality for the customer experience
  • Coordinate inclusion of client-specific requirements into product development initiatives and work with Sales and Project Management to ensure successful client delivery
  • Lead cross-functional teams in support of roadmap initiatives. Negotiate timelines, scope and features with internal and external stakeholders

Experience For Loss Control Manager, Insurance Resume

  • Ensure that initiatives meet quality, cost, delivery and feature requirements
  • Participate in the identification, evaluation, selection, and management of third parties critical to the delivery of product objectives
  • Provide information and support the Request for Proposal (RFP) process
  • Manage preparation and submission of the annual statutory reports for all required jurisdictions
  • Review and understand obligor service contract reimbursement contracts and their implications on the process flow and financial performance of the obligor entities
  • Manage the accounting records, both from a GAAP and Statutory reporting perspective, for certain HP warranty entities. Implement applicable GAAP and Statutory accounting pronouncements and understand their impact on the obligor’s financial reporting
  • Present monthly compliance forecast reports to senior management

Experience For Product Manager Insurance Resume

  • Provide support for the compliance team with annual license renewals and state audits
  • Enhance the documentation of key internal controls and procedures
  • Identify best practices and create ideas for process improvements
  • Partners with internal corporate departments, trading divisions, ITOCHU group companies’ insurance managers, and ITOCHU Corporation in Tokyo to implement the insurance and risk management of ITOCHU group companies in the North American region
  • Handles operation, maintenance, negotiations and renewals of the Company’s insurance programs. Selects insurance carriers and implements policies
  • Allocates the program premiums to each respective insured group under the Company’s insurance programs. Allocates and reports invoices/credits to/from insurance brokers and each respective group
  • Works in conjunction with the Company’s Legal Department to handle claims reporting, as required

List of Typical Skills For a Manager, Insurance Resume


Skills For Manager, Insurance Operations Resume

  • Experience setting up Obligor & Insurance structures
  • Experience working in an actuarial-oriented position
  • Student Actuary of the Institute of Actuaries or equivalent, and working towards Fellowship; or particular business/industry experience to meet special needs
  • Demonstrated track record with a blue chip actuarial, consulting or audit firm
  • Work with a sense of urgency on all application processing as to not delay submission or create a negative advisor experience
  • Experience in policy building, risk management, internal or external audit, or other governance roles an asset
  • Budgetary and Marketing Effectiveness Responsibility
  • Five years of related work experience in the Insurance & Actuarial sector

Skills For Product Manager, Insurance Resume

  • Communicate any red-flags or high priority cases with case management team
  • Experience with the existing MI product suite – especially desktop and enterprise (e.g. MI platform, CIQ, XF etc.)
  • Excellent understanding of credit cards and personal loans products
  • Relevant Insurance and Financial Services Audit experience
  • Big 4 Accountancy practice experience along with CA / CPA Qualification
  • At least five years’ experience in insurance claims
  • Event management and on-site activation operational experience
  • Budget management and/or reconciliation experience
  • Product/Sales experience in credit, general and hybrid insurance

Skills For Risk Manager Insurance Claims Resume

  • Good analytical ability and practical creativity
  • Operate in matrix organizations structure and drive cross-functional teams
  • Understand, plan or build, and implement major industry or operational initiatives through effective project management
  • Considering general sales practices to defend against tied selling, twisting, churning, rebating, etc.
  • Keeping the trustee’s informed on the status of claims
  • Plans and organizes the activities of the support staff including periodically reviewing work allocation for balance and efficient utilization of personnel
  • Assists with the development of and adheres to departmental budget, including controlling expenses
  • Plans and ensures the training and development needs of the staff

Skills For Risk Manager Insurance Resume

  • Proactive with a positive ‘can do’ approach
  • PC proficiency, with knowledge of spreadsheet and actuarial-related software
  • We are MAPFRE. We are people who take care of people
  • Serve as point of contact with advisors on escalated and urgent applications
  • Document all actions and communication into Agency Integrator on any processed cases
  • Identifies and takes action to address needs and capabilities gaps for self and others
  • Recognizes effort and rewards superior results
  • Coaches individuals and teams

Skills For Customer Account Manager, Insurance Resume

  • Administer SM advisor’s lapsed life license by
  • Develop and oversee quality assurance processes and procedures that align with Bank standard.
  • Working with the Insurance Business Development Managers offering ideas on how advisors can work more effectively within the firm’s guidelines while increasing production
  • Identify and initiate process improvements; present recommendations, develop, implement, and maintain process improvements in support of the Company’s Continuous Improvement efforts
  • Assists other team members in achieving business results by
  • Lead client engagements and assignments to ensure successful and timely delivery of output with high quality and in accordance with client's needs and expectations

Skills For Security Account Manager Insurance Client Resume

  • Interest and strong knowledge about soccer, including Mexican National Team, US National Team and Major League Soccer
  • Proven success managing an account team to deliver results both in the office and on-site at events
  • Experience managing relationships with multiple partners and stakeholders (e.g. venues, vendors, suppliers, etc.)
  • Strong comfort level speaking directly with clients and a willingness to travel to client sites in the U.S. and occasionally globally
  • Oversee liability claims data for large loss submissions and address insurers’ on-going questions and concerns through claims resolution
  • Knowledge of advanced visualization platforms like Qlikview, Tableau, Spotfire etc
  • Exposure to the extended warranty/insurance industry preferable
  • Craft and implement a business plan and product roadmap

Skills For Manager, Insurance Operations, Mail Services Resume

  • Basic knowledge of the Business Development Life Cycle and Agile software development is beneficial
  • Significant travel across Canada; 45 to 50%
  • Assess one’s own actions and the actions of others to determine if those actions are of risk to the firm and take action or escalating, when necessary
  • Ensure regular review, monitoring, and challenge of the business’ development of Key Risk Indicators for Insurance Risk to detect and interpret emerging issues
  • LLQP or other insurance industry courses
  • Canadian Securities Course (CSC) an asset
  • CPA certification or comparable
  • Contract review, negotiation and renewals background

Skills For Manager, Insurance Accounting Resume

  • Knowledge of regulatory laws or policies
  • Extreme focus on attention to detail
  • Recruit additional EPS as local and regional market demand dictates
  • Provide diagnostic support for sales leadership(Branch Managers) on key results levers and where required ,help to develop follow up plans
  • Play a leading role in positioning the brand marketing and communications function within the UK business as one which is recognised for delivering ‘value’ and ‘go to market’ best practice specifically demonstrating
  • Work with management team and vendors to set up future company products and structures to meet VCI’s strategic objectives

Skills For Loss Control Manager, Insurance Resume

  • Set up dealer reinsurance programs with TPA’s and ensure dealer migration is successful and managed accordingly
  • Hires, directs, evaluates, coaches and terminates support staff
  • Assists with the development of employees’ goals and performance objectives and works to help the employees achieve them
  • Assists with internal and external audit requests and FINRA examinations
  • Prepares and maintains statistics and reports, daily or monthly, as required
  • Adheres to the established policies and practices of the Company. Ensures adherence to the established policies and practices of various regulatory agencies

Skills For Product Manager Insurance Resume

  • Provides feedback and support to Director of Annuity and Insurance Operations
  • Work with other FIG Portfolio Managers to determine the investment objectives for the portfolios, fully reflecting PIMCO’s broader investment themes/strategies and the unique circumstances of the FIG clients
  • Support growth in PIMCO’s FIG business by working with other channel members on new business cultivation, RFPs, finals presentations, external presentations and publications, etc
  • Communicate regarding customer transactions with all parties in a timely manner to ensure quality control and minimize errors and omissions
  • Advanced knowledge of Excel, Word, and Access
  • Systems Expert to create, run and manage data in all Hertz Systems relative to Sales
  • Understand and oversee all activities related to Company’s Insurance Cost Savings Program including quarterly forecasting of insurance recovery, retro calculations, program renewal, and year-end rebate activities

List of Typical Responsibilities For a Manager, Insurance Resume


Responsibilities For Manager, Insurance Operations Resume

  • Experience in a risk management, insurance, or brokerage environment
  • Strong team player with the ability to work successfully with all levels of the organization
  • Reviews new projects, leases, and contracts to protect the Company’s interests on matters relating to insurance and risk management
  • Gathers insurance policy summaries from ITOCHU group companies in order to manage the database and update, as required
  • Provides ITOCHU group companies insured under the Company’s insurance programs with up-to-date certificates of insurance and coverage information, as required

Responsibilities For Product Manager, Insurance Resume

  • Provides assistance in anything that relates to insurance matters, as required
  • Thorough knowledge of insurance products, procedures, practices, and terminology
  • Be the ‘go-to’ subject matter expert for commercial teams (and others) for product / workflow understanding relating to underwriting, investment and other business unit activities
  • Create a strategy around ESG and Cyber risk within the insurance segment
  • Manage the insurance renewal process: strategize with brokers; gather information and data needed to complete insurance renewals; review for accuracy and finalize for timely submission; develop renewal presentations and obtain approval from senior management to bind

Responsibilities For Risk Manager Insurance Claims Resume

  • Work with Legal & Risk Management, Sports Marketing, Procurement and other departments to develop insurance requirements for in contracts/agreements; review and update as required to ensure meet internal insurance guidelines
  • Liase with Marketing Services to develop efficient and effective customer communication and micro marketing events
  • Review of Contracts: Implement guidelines and formalize review process for insurance requirements relating to all 3rd party contracts
  • Launch new insurance products and increase revenue contribution of all insurance products. Maintain a healthy product mix based on customer needs and market trends
  • Activate new sales channels such as CBOL, MBOL, telemarketing, Direct sales channels to cross sell insurance
  • Sales support, joint calls and product training across Branches and Financial Centers
  • Develop customer insights to strengthen marketing and sales efforts and product communication

Responsibilities For Risk Manager Insurance Resume

  • Review to simplify sales/operations process for a scalable business
  • Renew product programs, annual provider due diligence, renew deviations if any against regional insurance policies and guidelines
  • Periodic trainings to sales staff
  • NOR Department: Direct responsibility for the NOR Manager and staff who handle insurance and exposure review including the ordering and cancelling of force-placed insurance on the Client’s behalf. All time sensitive letter notifications are coordinated through this team, maintaining a relationship with an outside print vendor for dissemination

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