Manager, Engagement Resume Sample

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Shanon Tillman
392 Littel Spur,  Dallas, TX
+1 (555) 374 7138

Work Experience

Manager, Employee Engagement
07/2016 - PRESENT
Houston, TX
  • RPA Strategy and Strategic Roadmap: Leads the RPA strategy development and planning activities; working closely with key client stakeholders to define the client’s strategy and work streams required to achieve it. Analyze and prioritize work streams, construct the RPA strategic roadmap, and obtain the support required to implement it. ­
  • Pipeline Growth and Demand Management: Grow the pipeline by driving work streams to identify new process automations, assessing existing process automations for improvement, and prioritize for delivery based upon agreed-upon prioritization criteria while ensuring alignment with the client’s strategy. ­
  • Thought Leadership: Provide thought leadership on emerging trends in Robotic Process Automation and assess the potential impact on the client’s strategy
  • Continuous Improvement: Increase the ratio of value adding to non-value adding processes, eliminating waste in the RPA delivery methodology used in engagements from start to finish. ­
  • Differentiated Assets, Capabilities and Processes: Revamp and design best-in-class CoE structures and delivery/support models ­
  • Success Measurement Criteria: Create a superior, sustainable cost advantage that lowers the total cost ownership by building the right leanness and muscle throughout the end-to-end RPA delivery methodology
  • Maintain GLTD ‘Placemat’ of current priorities, and act as the primary liaison to the HR PMO on regular updates of the projects across the Learning & Talent Development areas
  • Promoting RBC’s environmental initiatives and accomplishments through internal and external speaking engagements
Senior Manager of Culture & Engagement
12/2010 - 04/2016
Dallas, TX
  • Work with NBCU’s central digital technology team to deliver company-mandated technology goals
  • Identifies and addresses turnover trends and develops initiatives to increase retention of skilled talent
  • Draft employee communications and identify ways to effectively communicate with employees
  • Exceptional stakeholder influencing and engagement skills
  • Strong analytical skills, with ability to track issues over time and understand trends
  • Manage multiple projects or issues simultaneously
  • Well-developed strategic problem-solving capability
  • Solid understanding of ESG issues affecting the NAB Group
  • Experience in corporate reputation and issues management
Manager, Foundation Engagement
08/2004 - 08/2010
Dallas, TX
  • Proven ability to create, manage and execute stakeholder engagement strategy and measurement
  • Work collaboratively with other members of the Corporate Affairs team and key internal stakeholders to ensure consistent alignment to Group positions and NAB's strategy
  • Investigate and respond to legal claims; EEOC Wage and Hour
  • Computer skills: Microsoft Excel, Word, Outlook, PowerPoint, social media (Facebook). Constant Contact and Raiser’s Edge Database
  • Act as an advisor, and serve as primary liaison between Communications, IT and Raytheon’s internal agency, collaborating on development of new technologies and implementation strategy
  • Developing of specific job opportunities which match the participant’s skills, work experience, related training and interests
  • Maintaining relationships with existing employers and establishes relationships with new employers who are willing to hire BCED participants
  • Conducting reviews of existing employers of BCED students on a regular basis to evaluate employer demand and usage of BCED services to determines how best to improve and /or leverage relationships to meet placement goals


University of Phoenix - Rockville Learning Center
1999 - 2003
Bachelor's Degree in Business

Professional Skills

  • Proven management experience in a communication or stakeholder engagement area and demonstrated capacity to work effectively in a high pressure environment
  • Strong interpersonal skills and ability to effectively work in a fast-paced environment with both creative- and business-oriented colleagues and partners
  • Excellent problem solving skills. Ability to ingest requests, and guide clients toward identifying & solving their underlying business questions
  • Excellent organizational and time management skills to manage and coordinate multiple builds/deliveries/projects without compromising quality and timelines
  • High level analytical skills with proven ability to manage responses to sensitive and contentious issues and assess political and media implications
  • Strong organizational, project management, and decision-making skills with added attention to details and deadlines
  • Proven track record of delivering results against set objectives - with experience in identifying and analysing associated predictive and quantitative data

How to write Manager, Engagement Resume

Manager, Engagement role is responsible for media, database, training, editing, reporting, finance, auditing, architecture, design, digital.
To write great resume for manager, engagement job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager, Engagement Resume

The section contact information is important in your manager, engagement resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager, Engagement Resume

The section work experience is an essential part of your manager, engagement resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager, engagement responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager, engagement position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Manager, Engagement resume experience can include:

  • Possess excellent interpersonal, communication, organizational, time-management skills, strong work ethic and commitment for success
  • Strong computer skills (MS Office suite)
  • Other: Strong teamwork skills required
  • Proven experience driving and measuring employee engagement
  • Proven ability to manage multiple programmes with strong attention to detail, delivering high-quality thinking and results quickly and within tight timetables
  • Work effectively alone or in a team environment - delivering quality under pressure

Education on a Manager, Engagement Resume

Make sure to make education a priority on your manager, engagement resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager, engagement experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager, Engagement Resume

When listing skills on your manager, engagement resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical manager, engagement skills:

  • Excellent writing and editing skills that reflects an ability to clarify and simplify complicated issues
  • Excellent communication: verbal, writing and editing skills
  • Demonstrated project management skills to oversee infrastructure projects in a decentralized organization
  • Strong interpersonal skills and the ability to interact with and influence all levels of management
  • Tertiary qualifications in Communications or demonstrated, equivalent professional experience in communication, marketing or stakeholder engagement
  • Communicate, influence and interact effectively with all levels of the organization

List of Typical Experience For a Manager, Engagement Resume


Experience For Manager, Employee Engagement Resume

  • Signigificant and proven experience in employee engagement or communications, with an emphasis on employee engagement and/or internal communications
  • Demonstrates understanding of how data unlocks answers and insights that drive internal and external discussions on both quantitative and qualitative matters
  • Experience building relationships and working with diverse stakeholders
  • Experience successfully managing resources and budgets
  • Demonstrate behaviours consistent with our values (Protect, Explore, Inspire)
  • Identifying and developing strategic service plans to serve both the employer’s hiring needs and BCED’s placement goals
  • Scheduling of regular prospecting/cold calls and face-to-face meetings with employers
  • Leads employee relations process and maintains tracking system which includes reviewing and auditing investigations for accuracy
  • Energetic, pioneering self-starter and resourceful problem solver - gets things moving and keeps them on track

Experience For Senior Manager of Culture & Engagement Resume

  • Inspire all Burberry employees globally – leveraging their advocacy and supporting the vision of the best place to be
  • Stay current on changing economic and labor conditions and industry trends in state and region
  • Be an inspiration for employees by creating communications that inspire and engage
  • Ensures consistent implementation and execution of workplace policies and practices by partnering with HR leaders and management
  • Facilitates training across multiple levels and topics
  • Manage and coordinate multiple projects concurrently, meeting established timelines, quality and design objectives
  • Develop and implement strategies and tools for the continuous monitoring and evaluation of transformation and engagement initiatives

Experience For Manager Employee Engagement Resume

  • Respond calmly to emergencies
  • Develop partnerships internally and externally to the college community
  • Discern students for job placement success
  • Ideate and implement artist specific social media, web, and direct to consumer initiatives on behalf of a designated roster of Warner Bros. Records’ artists
  • Perform employee sentiment analysis and influencer analysis/mapping
  • Provides quarterly reporting on the impact of Lyft’s civic engagement efforts

Experience For Manager, Foundation Engagement Resume

  • Lead a Web Executive Council to direct the advancement of Raytheon’s internal digital communications platforms
  • Business awareness – what is going on in the organization, what is important and how we can leverage internal tools to contribute to the organization’s overall goals
  • Partners on Lyft’s Community Day and internal philanthropy work
  • Manage day-to-day operations of all coalition efforts
  • Develop and execute strategies to recruit new coalition supporters and partners
  • Serve as a lead spokesperson to help promote the organization to external stakeholders and potential partners
  • Develop and maintain relationships with key coalition partners in DC and in select states

Experience For Manager, Fan Engagement Resume

  • Work alongside communications and legislative outreach staff to design engagement strategies to influence policymakers
  • Identify and propose new, interactive ways to drive engagement and encourage innovation consistent with the Company’s mission, vision, and values
  • Create an integrate narrative and roadmap that clearly communicates the link between business, culture and our people strategies
  • Counsel/advise colleagues on matters of corporate editorial style standards and communication approaches
  • Measure and own improvements in employee engagement with regard to internal communications
  • Identify opportunities for upsell to existing clients. Formulate business plans that center on value creation and articulate value propositions MediaMath can offer to the client’s business

Experience For Employee Engagement & OD Manager Resume

  • Responsible for following up with relative departments to assure that the customer’s requests and project due dates are met
  • Responsible for employee engagement analytics (e.g. employee surveys, metrics, etc.) by generating reports and metrics. Supports the development of action plans
  • Provides support to management on organization structure, succession planning, and employee development initiatives
  • Supports the development and implementation of the preventative labor strategy
  • Conducts employee focus group sessions, employee surveys, and interviews to obtain employee feedback. Identifies employee concerns and monitors overall employee satisfaction. Partners with leadership and employees to develop and implement action plans
  • Project management and delivery of the 2018 annual employee engagement survey, partnering with our external survey provider and internal teams

Experience For Senior Manager Prospect Engagement Resume

  • Experience in generating comprehensive internal engagement plans that apply creative tactics and use a variety of communication channels including digital, in-person, video and print
  • Protect Burberry’s culture, talent, brand image and reputation internally and externally
  • Explore new means, mechanisms and channels of employee engagement
  • Develops strong relationships with day to day ad agency and/or direct advertiser contacts responsible for campaigns; track and solve client issuesPrioritizes time based on revenue/margin potential; effectively and appropriately enforces SLAs across the client base
  • Pre and post campaign management support to clients and internal teams
  • Focus on operations to ensure traction and follow-through

Experience For Campaign Manager for Employee Engagement Resume

  • Develop strong understanding of MediaMath products, opportunities, and internal processes as well as industry news and trends, especially those related to MediaMath’s client base
  • Manage all aspects of Talent Engagement and Health and Wellness programs (Global Day of Service, Sabbatical Program, Pink Day, and Value Awards). Ensure each global program aligns and advances Charles River’s culture and mission
  • Develop, analyze and evaluate the impact, resource requirements and cost/benefit of new employee programs to drive engagement and promote a fun work environment that reinforces our company’s core values. Propose new programs and initiatives to key business leaders
  • Plan strategic rollout of new employee engagement programs across sites and business units
  • Evaluate Talent Engagement program against industry standards; analyze results and develop action plans to ensure Charles River has a best-in-class program
  • Own Talent Engagement measurement and metrics collection – KPIs, Pulse Surveys, Action Plans, etc. – to track progress, report key updates to leadership, and identify areas for growth
  • Partner in leading a global cross-functional team to ensure engagement initiatives across sites
  • Collaborate with internal departments to enhance employee engagement programs, metrics, and communications

Experience For Manager of Culture & Engagement Resume

  • Develop materials for the communication of employee engagement initiatives to all internal and external audiences, ensuring overall messaging consistency across business units
  • Strong attention to accuracy and ability to analyze data
  • Write and edit materials, and otherwise promote Talent Engagement programs and activities via the company intranet, corporate website, and our digital channels
  • Plan and promote employee events to drive participation in Talent Engagement programs
  • Manage relationships with community partnerships and vendors, when applicable
  • Assist in the development and recommendation of annual Talent Engagement budget
  • Work with ambiguity in a fast-paced environment
  • Self-guided; creative; responsible; positive; high-energy; eager to work with other departments and independently; proactively works to achieve measured results

Experience For Senior Engagement & Mobilization Manager Resume

  • Advanced knowledge of MS Office Suite (includes Outlook)
  • Develop, implement and evaluate effective Cluster stakeholder management strategies and plans to support the transformational change required to deliver the Future Transport strategy
  • Apply metrics to monitor and evaluate stakeholder engagement, communication strategies and program activities
  • Develop and implement Communication Strategies and Plans to provide consistent and clear messaging to ensure employees commit to the Cluster's engagement and transformation agenda
  • Apply best practice in change management and employee engagement to identify approaches and systems which best supports the transformation of the Cluster workforce to support the Future Transport strategy
  • Develop guidelines and recognition strategies to include reviewing, evaluating and making recommendations for individual, team and organization-wide programs
  • Coordinate regular headquarter and remote site all-team, community and people team events including ongoing meetings and potential volunteer activities
  • Manage complexity of Employee Engagement program consisting of multiple sites, varying sub-cultures and a large, complex budget framework
  • Provide regular reporting to Cluster Senior Leadership and People groups

List of Typical Skills For a Manager, Engagement Resume


Skills For Manager, Employee Engagement Resume

  • Prior experience working across social channels, with email and web platforms, and on paid social media campaigns
  • Strong credibility and influence with leaders and teams; excellent collaboration and customer service orientation
  • Demonstrated expertise in creating learning and facilitating content and executing programs
  • A good understanding of trending change management, communication and training design
  • Experience leading, managing, and measuring employee programs on a global scale

Skills For Senior Manager of Culture & Engagement Resume

  • Proven success leading a cross functional team through the scoping, build, delivery, measurement and sustainment of projects
  • Work experience in employee engagement (learning, performance, training) related areas, preferably with a financial services institution
  • Direct experience developing and executing strategic communications programs that employ creativity and use a variety of tools, forums and media
  • Strong understanding of intranets and emerging internal communications and digital media trends
  • Exercise judgement to prioritize opportunities, prepare talking points, speeches, presentations and other supporting material, as needed
  • Demonstrated record in supporting the delivery of communication and stakeholder engagement services with a diverse range of stakeholders
  • Experience using Photoshop to edit and resize images
  • Strong work ethic and self-motivated; desire to work in a fast paced, dynamic and entrepreneurial environment

Skills For Manager Employee Engagement Resume

  • Proven ability to build, execute and scale digital campaigns on a global level
  • Experience in internal or external communications
  • Organizational change management and project management experience
  • Demonstrated ability to lead and influence others to set strategic direction (drive change). Ability to think and implement both strategically and tactically
  • Strong business acumen and knowledge of Colonial Life’s sales and service value proposition and operational complexities
  • 1+ Blue Prism, Automation Anywhere & OpenSpan experience
  • Events management and logistics experience, preferably in games or entertainment
  • Prior team management with responsibility of multiple site events and individual contributors
  • Extensive experience in budget development, implementation and management

Skills For Manager, Foundation Engagement Resume

  • Great sense of humor, low ego, and a strong desire to do cool stuff
  • Demonstrated interest in working with diverse populations
  • Experience in social media listening and analysis
  • Reviewing, editing and contributing to research and white papers on environmental sustainability issues
  • Fostering and managing relationships with select external and internal partners on issues research

Skills For Manager, Fan Engagement Resume

  • Amazing track record developing strategic engagement programs
  • Marketing Automation certification, with preference for Marketo
  • Become resident expert at using TerminalOne, MediaMath’s media trading platform, and articulate value proposition to all levels of a client organization
  • Position the Office of Young Adult Engagement and Philanthropy as a leader in strategic thinking for Jewish Young Adults in Southern Nevada
  • Continue to position the Office of Young Adult Engagement and Philanthropy as a leader in strategic thinking for Jewish Young Adults in the Bay Area
  • Contribute to Citizenship unit’s goals of being thought leaders among Canadian FIs on environmental issues and how they affect banks
  • Research of topical environmental issues including: climate change, water, sustainable cities, and others
  • Comfortable managing up and across the organization
  • Agile production - (not a prerequisite, training and certification available on site)

Skills For Employee Engagement & OD Manager Resume

  • Expertise using social media/social enterprise tools and implementation with internal audiences
  • Due to the high volume of applications we are not able to respond to inquiries via phone
  • Maintain and expand (as needed) the LEADs program including a list serve and in person meetings to aid collaboration and establish Federation as the connection point for all Southern Nevada programs serving Jewish Young Adults
  • Manage development/fundraising efforts for the Young Adult Division
  • Serve as resource for new and newly involved participants in Southern Nevada Jewish programs
  • Develop a pipeline of prospects for major gift and deeper philanthropic development
  • Actively manage the “Major donor” Young Adult Division campaign, with a focus on $1,000 donors and cultivation
  • Identify national trends in Jewish Young Adult life and philanthropy and their possible implications for Federation and the programs it funds in the community
  • Maintain and expand (as needed) HaReshet, a professionals network, including a list serve and in person meetings to aid collaboration and establish Federation as the connection point for all Bay Area programs serving Jewish Young Adults

Skills For Senior Manager Prospect Engagement Resume

  • Interesting challenge in a multinational organization, leader in its industry
  • Serve as resource for new and newly involved participants in Bay Area Jewish programs
  • Represent the young adult community and advise internally on Federation programs and events targeted towards young adults and/or young adult participation
  • Strong working knowledge of Word, Excel, PowerPoint, familiarity with design software including Adobe Suite and LMS systems (i.e. Success Factors: me@scotiabank)
  • Work experience in learning, performance and training related areas, preferably with a financial services institution or financial services exposure
  • Professional experience in social media/digital marketing, preferably with a creative agency or entertainment company
  • Flexibility in planning activities for accomplishing jointly approved goals
  • Creative thinker with passion for developing and delivering big ideas for our artists

Skills For Campaign Manager for Employee Engagement Resume

  • In depth knowledge of social media platforms and analytics, music-streaming services, CRM and web best practices
  • Work in a dynamic team focused on supporting company’s vision and mission
  • Develop an integrated strategy for all entities of the Polish organization and identify and lead development of new initiatives
  • Work together with representatives of all parts of the organization to get ideas for new initiatives
  • Manage all the stakeholders from all organizational level in order to successfully create and implement proposed solutions
  • Network with other affiliates to build on successful initiatives

Skills For Manager of Culture & Engagement Resume

  • Work together with Internal Communications to further strengthen the communication strategy
  • Medical care, Multisport card, life insurance, employee pension program
  • Very convenient location of the office close to the city center
  • In-depth knowledge of social media platforms, email/CRM and web best practices
  • Think strategically but still execute tactically
  • Extreme attention to detail with relentlessly high standards
  • Innate willingness to roll up your sleeves and get the job done
  • A seasoned and strategic communications professional with 10+ years’ experience with demonstrated experience working with executive leadership to shape culture and organization change
  • Versed in application and interpretation of statistical analysis tools to identify sales and service opportunities and continuously improve processes

Skills For Senior Engagement & Mobilization Manager Resume

  • Work credibly and develop relationships with mid and senior level field based sales managers
  • Passion for Fix The Debt Campaign’s mission
  • Extensive business development and relationship management experience with demonstrated business acumen including working with contracts, vendors, finance and facilities teams
  • Integrity and honesty, above all, and a respect for complete confidentiality for our people
  • Use Raiser’s Edge database

List of Typical Responsibilities For a Manager, Engagement Resume


Responsibilities For Manager, Employee Engagement Resume

  • Deliver with sophistication an enhanced Employee Engagement strategy and plan to ensure that our people are motivated, engaged and performing their best every day focusing on the employee experience in partnership with HR, executive levels, and broader stakeholders
  • Identify opportunities to promote and publicize involvement in activities centered around our Corporate Social Responsibility and Diversity initiatives for multiple sites while addressing local culture needs
  • Facilitate a deeper understanding of our people – what they need to see, hear, and do – to make the most of their experience with themes, giveaways, and creative internal marketing
  • Assist in the communications plan for an annual employee engagement survey and serve as a team member in the action planning process in developing a communications plan to address findings
  • Monitor campaigns regularly to understand effectiveness of strategy, making recommendations for continuous improvement

Responsibilities For Senior Manager of Culture & Engagement Resume

  • Collaborate with internal teams, including Commercial Sales, Marketing, Brand Licensing, Video Creation, and Publicity
  • Build and maintain relationships with artists and managers, including communicating product updates and best practices
  • Develop goals and performance metrics for campaigns, partnering with Analytics teams to derive insights about our artists and implement best practices
  • Report weekly to senior staff and managers, providing actionable insights and campaign updates
  • Oversee the day-to-day social media, website, and email accounts for a designated roster of WBR artists
  • Develop, launch, and analyze digital campaigns for WBR artists, from inception through post-launch/sustain

Responsibilities For Manager Employee Engagement Resume

  • Manage goals, strategy, and budget for each artist
  • Work closely and collaboratively with management and internal departments to champion social-first ideas, develop editorial calendars, and execute integrated global activations
  • Develop and execute paid advertising campaigns
  • Oversee creative ideation and development to deliver innovative, best-in-class campaigns for our artists and their fans
  • Partner with social platforms to identify new opportunities and develop creative activations
  • Continuously ideate and innovate within the social and digital space
  • Highly performance-metric driven and expert in understanding targeting, messaging, and channel coordination to drive maximum engagement across the digital footprint

Responsibilities For Manager, Foundation Engagement Resume

  • Experience in managing internal and external agencies responsible for the production of campaign assets to assure timely delivery to meet targeted deployment dates
  • Strategic thinker who can translate business objectives into compelling experience deliverables and oversee the execution from conceptual design, user testing, production deployment, and results tracking
  • Experience leading resources directly and indirectly to drive exceptional performance and commitment to performance objectives
  • Develop efficient processes that span multiple cross-functional transfers with effective controls and appropriate performance incentives to assure deliverables are completed on time and on budget
  • Expertise in user experience design principles and Agile development practices. Experienced with various Content Management Systems, and working knowledge of Customer Relationship Marketing platforms
  • Strong communication and facilitation skills with all levels of the organization, including the ability to resolve issues and build consensus among groups of diverse stakeholders
  • General business acumen, including understanding of market dynamics, financial/budget management, data analysis and decision making
  • Partnering with Director of Employee Engagement to develop a roadmap, associated project management and measurement plan for the new employee engagement strategy and delivery of key initiatives that together support the Engagement and Culture strategic pillars - with the objective to enable a highly engaged workforce through creating the 'best place to be'

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