Manager Branch Resume Sample

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Austyn Walker
77960 Emerson Cliffs,  Philadelphia, PA
+1 (555) 205 1785

Work Experience

Branch General Manager
02/2016 - PRESENT
Los Angeles, CA
  • Oversee and participate on joint branch exams of large offices
  • Train new examiners on all aspects of branch exams and contribute to maintaining training curriculum and materials
  • Act as internal business partner to other business units, including relationship managers, recruiting and designated principals to address issues and provide feedback
  • Forward thinking contributions during group and/or committee meetings for special projects to enhance the audit processes and broader firm initiatives
  • Single point of contact for office complexes when heightened issues arise. Act as facilitator with escalations to resolve issue(s) and deliver excellent customer experience
  • Remain current with FINRA and state regulatory issues as well as the company’s own written compliance policies and procedures
  • Facilitate employee goal development and tracking for success throughout the year and record during the applicable periodic Employee Evaluation periods
Branch Rental Manager
11/2008 - 11/2015
Dallas, TX
  • We are looking for a highly motivated, inquisitive professional who has a track record of insightful analytics and thought leadership. A person who is comfortable with high degrees of ambiguity and problem solving
  • The ability to work with partners across the organization, integrate alternative perspectives and represent the needs of branch banking
  • Examples of mandates include
  • Responsible for uniform merchandise and assistance to military customers
  • Researches and develops potential projects, prepares project submissions, and manages or assists in managing approved projects
  • Attends and represents the activity at operational and staff meetings, and provides input on the activity's progress and goal achievements
  • Reviews requests for equipment, supplies, etc
  • Ensure that the branch achieves Absa’s transformation objectives e.g. Financial Services Charter (FSC), Code of Good Practice (CoGP) and Black Economic Empowerment (BEE)
  • The following competencies
Branch Manager Ave & 46th St Branch
10/2001 - 10/2008
Los Angeles, CA
  • Forecast monthly, quarterly and annual results accurately and timely
  • Leadership Ability to manage relationships and build effective teams
  • Responsible for the overall development and guidance of employees to meet revenue and margin goals
  • Ensure the professionalism of the staff in delivering excellent services to customers in order to increase and maintain the branch’s overall image and achieving the targeted score of overall customer satisfaction rating
  • Serve as a liaison between the Branches and Trade Accounting and Billing to answer questions or assist in problem resolution
  • Research and answer technical questions as they relate to Trade Accounting or Billing
  • Communicate to Branches commonly seen issues in Billings and provide a proactive solution as to how to avoid them
  • Provide training to branch staff on addressing Accounting or Billing issues and procedures


Walla Walla University
1996 - 2001
Bachelor's Degree in Business Administration

Professional Skills

  • Exceptional interpersonal skills with a demonstrated ability to maintain effective professional relationships while leading/mentoring in a team atmosphere
  • Excellent judgment, organizational knowledge and impact and influence skills
  • Excellent management / people / leadership skills
  • Excellent management / people skills
  • Strong organizational/time and cost management skills
  • Strong communication and presentation skills in English and Mandarin. Fluency in other Chinese dialects is an added advantage
  • Experience in interviewing, hiring and effectively managing others

How to write Manager Branch Resume

Manager Branch role is responsible for security, events, retail, finance, credit, securities, training, recruiting, auditing, purchasing.
To write great resume for manager branch job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Manager Branch Resume

The section contact information is important in your manager branch resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Manager Branch Resume

The section work experience is an essential part of your manager branch resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous manager branch responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular manager branch position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Manager Branch resume experience can include:

  • Excellent negotiation, verbal and written communication skills are required to interact with customers, vendors and employees
  • Analyses training needs for all staff ensuring that training complies with Company policy and is monitored for effectiveness. Coaches staff where appropriate
  • Meet with customers to validate customer expectations are being met
  • In sales and operations management with demonstrated ability to lead, motivate and direct personnel toward achievement of a common goal
  • Working in concert with the bank’s officers, lenders and trust relationship management staff
  • Actively participate in formulating and recommending the criteria, weightings and rebalancing of the Division’s asset allocation models

Education on a Manager Branch Resume

Make sure to make education a priority on your manager branch resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your manager branch experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Manager Branch Resume

When listing skills on your manager branch resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical manager branch skills:

  • Experience in a service environment with strong focus on customer support and requirement to use some amount of selling/negotiating skills
  • Good motivational, interpersonal, and problem solving skills
  • A team player with strong sense of ownership and subtle communication skills
  • Issue resolution, negotiating and problem solving skills
  • Integrity, judgment and decision-making skills
  • Leadership experience in a service environment with strong focus on customer support

List of Typical Experience For a Manager Branch Resume


Experience For Branch General Manager Resume

  • Analyze prospect or client’s determinants of their financial and psychological risk / return, incorporating unique circumstances, and recommend the most appropriate asset allocation to achieve their financial and life goals
  • Oversee effective functioning of systems and operations in the branch including premises management
  • Perform effective people management and develop local team for building a competent and engaged workforces in the branch
  • Sets and agrees clear objectives with subordinates, regularly monitoring their performance and taking action to correct shortfalls
  • Deliver improving financial performance for the operation, ensuring the Branch meets budget commitments
  • Optimises resources and continuously reviews the operations within the branch to improve profitability and customer service, managing change where necessary
  • Maintains the branch succession plans, developing the team members to achieve their potential in current and future roles
  • Manage the efforts of Branch employees in providing a high level of customer service
  • Conduct periodic field visits to inspect the equipment and working environment

Experience For Branch Rental Manager Resume

  • Provide leadership and direction in both functional operations and business development activities
  • Establish and maintain excellent customer relationships to ensure your market is the most efficient provider of our services: CIT, ATM, Coin, Currency, Check and CompuSafe
  • Manage workforce utilization planning for sales, operations and support functions to ensure effective staffing for current and future business needs. Advise employees on developing business and implementing sales and operations plans
  • Strong business acumen with the ability to understand and manage the dynamics of a P&L. Technical and/or business licenses or registrations as required by geographic area. Frequent travel required
  • Manage the Branch and provide timely support to Advisors and their clients
  • Partner with the Agency Leaders to drive the Unit Trust business growth and to achieve the business target assigned by Chief Agency Officer
  • Lead the Route Sales and Service Drivers to maximize revenues and client satisfaction

Experience For Branch Manager Ave & 46th St Branch Resume

  • Branch adherence to operational guidelines
  • Conduct End-of-Day Check-Out Process with sales and service team
  • Time management, organization, and attention to detail
  • Travel 20%+ as needed
  • Implements multi-year business and profitable growth strategies for his/her office to deliver P&L AOP targets; drives increased market share by managing financial performance and delivering financial commitments

Experience For Branch Manager Madison & 34th St Branch Resume

  • Develops a strong understanding of the office’s marketplace and trends; identifies opportunities and works with AGM to determine how to implement across the office
  • Identifies creative growth opportunities and recommends innovative strategies for ADT to continue growing revenue and improve overall market share
  • Develop and deliver on human capital strategy to enable execution of business plan
  • Formulate and implement business strategy in light of various customer needs in the respective areas
  • Maintain key customer relationship and contribute in customer retention and solicitation
  • Represent the branch in local financial community, industry groups, key customers, local municipalities and regulators, and the general public to enhance the Bank’s reputation and corporate presence in local market
  • Work closely with Compliance, Risk Management and Operational Risk Management teams to mitigate all potential operational risks, as well as other supporting functions leaders to ensure our operations are in compliance with local regulations and SG policies
  • Support products and business licenses applications, ensure a local governance structure is in place with the necessary functional support
  • Other ad hoc tasks / relevant responsibilities as assigned by top management

Experience For Ccb-branch Manager Second Ave & 10th St Resume

  • Engage regularly with local customers served by the branch, developing relationships that support contract retention. Contribute to the pricing of temporary and local contracted work
  • Ensures that all staff maintains a high level of customer care (to contractual requirement) by monitoring service levels and ensuring that corrective action is taken as appropriate
  • Develop your operation and teams to meet financial and efficiency targets through a continuous improvement approach
  • Recommends capital expenditure to the Area Director and control a revenue expenditure limit
  • Drive a lean culture through the branch
  • Ensures that all relevant legislative requirements are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and Transport) are maintained
  • Deals with disciplinary matters, including dismissals, and appeals and grievances in line with Company policy. Informs staff of changes in terms and conditions. Ensures appropriate consultation with TU/Staff Representatives

Experience For Branch Manager Broad & 7th Ave Branch Resume

  • Leads the branch management team and motivates staff through the team. Holds regular management meetings and communicates to all branch staff through staff briefings
  • Contribute to the Area Branch Network as a whole by identifying and sharing best practice
  • Develop and deliver on human capital strategy in order to enable execution of business plan
  • Manage overall branch operations and supervise the management team
  • Develop overall branch business and operational strategy
  • Oversee the development and maintenance of the Branch operational plan

Experience For Branch Manager, for Hilton Head Island Resume

  • Evaluate customer service performance of Branch employees
  • Proactively seek process improvement to ensure high quality customer service
  • Ensure the branch complies with company/group policies, procedures, rules and regulations and all applicable laws
  • Direct and optimize overall operations in the assigned geographic area
  • Ensure the communication of all required report information is provided to all pertinent departments
  • Review operational reports with particular attention to operational problems, customer concerns, and regulatory compliance and safety issues, and provide operational input
  • Monitor overall branch performance with special attention to safety and environmental issues, providing solutions to problems that repeatedly affect branch performance or could lead to future issues
  • Provide overall leadership and direction while maintain a secure environment and a respectful, team oriented workplace

Experience For Branch Services Manager Resume

  • Work closely with Assistant Branch Manager to monitor safety statistics and ensure compliance with reporting procedures regarding accidents/incidents and reporting, reviewing important documents submitted
  • Aggressively market the Company services and seek growth opportunities in addition to maintaining collaborative and profitable relationships with customer organizations
  • Monitor on-going updates of equipment and parts inventories and general purchasing process to ensure quality and cost effectiveness while ensuring 100% compliance with regulated certification requirements for equipment and personnel training
  • Perform annual Performance Reviews of all staff under your management and participate in the evaluation and development of niche markets to enhance profitability
  • Excellent computer skills with applications such as MS Office (Word, Excel, PowerPoint, and Outlook)

Experience For Branch Manager 35th Ave & Southern Resume

  • Experience creating and understanding budgets including analysis and creation
  • Direct weekly meetings to ensure effective dissemination of information and tasks to applicable departments and employees
  • Industry experience in Oil and Gas or Oilfield Services or General Environmental Industry
  • Demonstrates Integrity, Drives Safety
  • Strong business acumen with the ability to understand and manage the dynamics of a P&L

Experience For Lead Branch Manager Resume

  • Controlling and monitoring daily operations and continuing improvement service level included staff’s performance together with subordinates
  • Controlling and monitoring revenue, cost of service, GP and operating expenses to achieve company’s expectation
  • Participate in the preparation of annual recommendations for field and office staff with regards to compensation recommendations, training and bonuses
  • Ability in presenting to internal stakeholders, branch managers and agency team on market outlook and unit trust funds details
  • Lean Management Understanding
  • Identify and communicate potential growth opportunities for the company to the Operations Team
  • Technical knowledge, specific to the product line service offerings

List of Typical Skills For a Manager Branch Resume


Skills For Branch General Manager Resume

  • Proven ability to manage by positive influence and work effectively with a number of Senior Stakeholders
  • Able to work independently and possess good communication skills
  • Effectively listens to customers and works to resolve any issues and to meet needs
  • Seasoned leadership skills, proactive and energetic, self motivated
  • Good understanding in applying principle of Know Your Customer and Anti Money Laundering

Skills For Branch Rental Manager Resume

  • Develops effective leaders and high performance teams utilizing available training and development tools to rectify indentified gaps or needs
  • Experience in senior level roles with expert knowledge of the Branch Banking and/or Product being an asset
  • Relatively good level of competency in financial analysis, business planning and budgeting
  • Good understanding in application of key principles of sales (sales management) and leadership
  • Three years supervising a sales or customer service team and/or five years sales experience
  • Experience in sales, with at least 3 years in a supervisory role
  • Drives employee engagement and empowers employees through effective delegation

Skills For Branch Manager Ave & 46th St Branch Resume

  • Profit & Loss experience
  • Experienced in people management in a Trade Union environment
  • Is an effective communicator and leads by example
  • Is driven by a strong customer focus necessary to achieve market goals
  • Favourable professional ethics, integrity, morality and reputation, good compliance record

Skills For Branch Manager Madison & 34th St Branch Resume

  • Knowledge/experience of retail branch banking
  • Rental or sales experience
  • Protect branch business through excellent customer service
  • Operations management experience preferably in a route service business
  • Leading a significant business Unit of like/similar size (up to $20MM); scoping, designing, and implementing business solutions to build/grow a market
  • Sound understanding in banking products especially Bancassurance, Investment and Treasury products
  • Determine departmental operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses
  • Expert knowledge of regulatory requirements including OHS, AML, CDIC, Privacy and Access to Basic Banking
  • Attend Branch Administrators/Sales Assistants meetings as needed to represent Trade Accounting and Billing

Skills For Ccb-branch Manager Second Ave & 10th St Resume

  • Grows sales including executing on specific targets to increase Pulse penetration within the office
  • Work closely with business lines, to drive business revenue and strive for highest profitability through managing cost and increasing productivity
  • Define and implement processes to support mission and goals including timely resolution of Branch issues and questions
  • Uses workforce planning disciplines to ensure that customer needs are met, slippage is minimized and at the lowest possible cost
  • Track record of insightful analytics and thought leadership. A leader who is comfortable with high degrees of ambiguity, "white space" and problem solving
  • Expert knowledge of Branch operating procedures
  • Possess relevant certification in various wealth management products would be an advantage
  • Build/Train/Maintain a “Best in Class” Branch Liaison Team
  • Drive the development and implementation of new procedures, performance indicators and features to enhance the workflows both within the department and with the Trade Accounting and Billing departments

Skills For Branch Manager Broad & 7th Ave Branch Resume

  • Develop Branch-facing initiatives designed to ensure continuous client satisfaction while demonstrating the responsibilities of Trade Accounting, providing escalation paths and communicating how to avoid common Trade Accounting problems
  • Design, implement and maintain a detailed tactical plan for all new branches (new branch playbook) based on a detailed understanding of successful practices, optimize performance (profitability, productivity, time to payback, market share and NPS), functionality and cost effectiveness
  • Design, implement and maintain a detailed tactical plan for all branch closures based on a detailed understanding of successful practices
  • Assist in the development of new branch formats in support of the integrated multi-channel strategy, and provide strategic input on optimal locations, formats and growth targets for branch network expansion
  • Define success metrics for all new branches and establish and implement processes for target setting and post implementation performance tracking, assessing performance based on this
  • Information and making recommendations for changes as needed. This would include development of tailored performance management infrastructure specific to new branch performance assessment
  • Continuously assess new branch performance, establishing a detailed performance tracking mechanism for monitoring the progress of new branches while developing a detailed understanding of underlying drivers of performance and critical performance success factors
  • Based on an in-depth understanding of new branch performance, define capability, program and/or change or requirements on behalf of P&C to optimize/leverage functionality to improve performance and enhance the customer experience

Skills For Branch Manager, for Hilton Head Island Resume

  • Develop and deliver/facilitate unique training and coaching programs
  • Direct the development and distribution of new branch management information to enable the accurate tracking of performance and inform decisions as required
  • Ensures the timely and accurate completion of reports while also examining, assessing and providing recommendations & comments for new/changes to/or removal of policies and procedures as well as proposals for systems enhancements, documentation and form revisions
  • Effectively schedules and oversees execution of the mandated audits to ensure that they are completed within the established time frames, projected budgets, and participate in these audits as required
  • Imparts ongoing advice and counsel to the Assistant Managers, General Audit and the auditable entities to ensure risk is minimized through effective control while balancing these requirements with the Bank’s strategic plan of Managing for Value, Bank Policies and Procedures and the objective of maximizing Economic Profit

Skills For Branch Services Manager Resume

  • Efficiently manages operational capacity and manpower planning to meet schedules and budgets
  • Ensures a consistent operating model and cadence within the business, and which is in line with corporate guidelines and directives
  • Ensures that all efforts contribute to the Bank’s Diversity programs
  • Providing expert advice and counsel to the partner base by liaising with stakeholders to ensure partnership agreements with client groups are met and responding to their questions, requests, complaints
  • Provide comprehensive support to varying business lines in relation to branch consolidations, new branch openings and transformation initiatives

Skills For Branch Manager 35th Ave & Southern Resume

  • Manage customer communication in relation to branch transformation while adhering to FCAC guidelines and requirements
  • Develops and executes short and long term local market tactics to grow market share in alignment with JCI strategic plan across the complete spectrum of offerings
  • Ensures backlog growth and minimizes slippage by ensuring project management disciplines and sales commitments follow established guidelines
  • Delivers profitable growth and achieves targeted ROS
  • Meets monthly, quarterly, and annual sales and profit forecasts and objectives
  • Manages sales pipeline and forecasts through management of the Market Sales Leader and Sales Managers
  • Manages cash, collections, billings and AR to maximize profit and efficiency
  • Leads CI efforts and incorporates BBP

Skills For Lead Branch Manager Resume

  • Promotes innovation and defined value propositions to develop market opportunities
  • Makes sales calls as necessary to proactively address potential issues, and to determine the performance and competency of sales persons and sales managers
  • Implements an account management process in alignment with established strategy
  • Measures, reports and ensures prompt action upon customer satisfaction efforts
  • Stays actively involved in community relations - “The Face of JCI”
  • Socially interacts with customers
  • Communicates a positive vision and sense of purpose
  • Builds culture of performance management and accountability

List of Typical Responsibilities For a Manager Branch Resume


Responsibilities For Branch General Manager Resume

  • A team player with the ability to be a collaborative team member and supportive leader
  • Able to handle confidential information in a discreet and professional manner
  • Ensures that all staff maintain a high level of customer care (to contractual requirement) by monitoring service levels and ensuring that corrective action is taken as appropriate
  • Experienced sales and operations manager with proven results to include the ability to balance the need for aggressive growth and maintain a profitable cost structure
  • Collaborates with peers, management, subordinates and Corporate resources positively to impact market performance
  • Expert knowledge of the Bank’s computer systems and their applications
  • Able to converse in English and Bahasa Malaysia
  • In sales and operations management with demonstrated ability to lead, motivate and direct personnel toward achievement of a common goal, preferably within the Building Automation industry
  • Technical and/or business licenses or registrations as required by geographic area

Responsibilities For Branch Rental Manager Resume

  • Work in a fast-paced environment and manage several projects at one time
  • Maintain the ability to keep abreast of changes to the compliance and regulatory requirements
  • Sound knowledge of the Bank’s computer systems
  • Able to learn new systems and complex procedures quickly
  • Knowledge of investment management principles
  • Self- motivated with pro-active service attitude and able to work under press
  • Manage business processes and develop improvement initiatives to address capability gaps

Responsibilities For Branch Manager Ave & 46th St Branch Resume

  • Deal with difficult situations with tact and diplomacy (customer and employee related)
  • Aptitude to develop product knowledge
  • Branch ESQI/NSQI at or above corporate average on the 3 Month, 6 Month or 12 Month roll
  • Summary of your career history/accomplishments
  • Copy of your most recent performance review
  • The incumbent is also a significant referral point for personnel in the Branches and Service/Trade Services Centers for clarification of issues arising on Bank’s Policies and Procedures, regulatory requirements, etc
  • Work experience in financial industry in particular commercial, and investment banking, and at least 10 years experience in people and business management

Responsibilities For Branch Manager Madison & 34th St Branch Resume

  • Full exposure in branch operations covering both business side and back office operations
  • A team builder to develop competent team and engaged workforce
  • Sources and acquires local talent
  • Drives and manages change
  • Listens and sustains an open door to employees

Responsibilities For Ccb-branch Manager Second Ave & 10th St Resume

  • Strategically minded with highly developed analytical and conceptual thinking skills and ability to deliver actionable recommendations from analysis. Proven ability to turn data into a 'story' and actionable insights
  • Work independently with large amounts of data to develop insights and recognize trends
  • Lean Management UnderstandingPeople who applied for this job also applied for
  • Head of Operations and Service Excellence
  • Proficient in Microsoft Office environment
  • Sales Operations Manager

Responsibilities For Branch Manager Broad & 7th Ave Branch Resume

  • Develops and maintains personal contact with new and current major customers to maximize opportunities and ensure customer satisfaction and provide support for current and future projects or service contracts. Foster profitable growth through definition and implementation of team-selling strategies that expand Building Technologies business with existing customers and/or penetrate new accounts
  • Cummins Sales and Service – Western Canada is an exclusive distributor for Cummins Inc., the world’s largest independent manufacturer of diesel engines and a global leader in power generation technology. With 14 branches and over 700 employees across Western Canada, we are a growing company dedicated to providing our customers with solutions they can count on
  • Define success metrics for all new branches and establish and implement processes for target setting and post implementation performance tracking, assessing performance based on this information and making recommendations for changes as needed. This would include development of tailored performance management infrastructure specific to new branch performance assessment

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