Assistant Branch Manager Resume Sample
Drew Dickens
47336 Kristin Trail,
Dallas,
TX
+1 (555) 224 3141
Work Experience
Assistant Branch Manager
05/2015
-
PRESENT
Los Angeles, CA
- ABM coordinates closely with Branch Manager to ensure smooth day-to-day operations across sales and service teams
- Standard / Normal working conditions
- BILINGUAL (ENGLISH & FRENCH) & Cantonese and Mandarin required
- Works with HR, Peoplescout and the HRC for ongoing recruitment, performance management and career development activities relating to CSRs and FSCs
- Works with the Institute for Learning to ensure CSRs and FSCs receive required training in appropriate timeframe
- Leads the sales effort in the branch. Implement promotional campaigns and product initiatives
- Fluent Mandarin language an asset
- Maintain corporate image and philosophy in all contact with co-workers,
Scotiamcleod Assistant Branch Manager
10/2011
-
01/2015
New York, NY
- Count cash and coins with accuracy
- Assist customers and prospective customers by opening new accounts and cross-selling additional bank services
- Engage in business development and customer relationship activities within the branch market
- Monitoring of cash balances of all tellers and vault
- Monitoring and overseeing all teller procedures and transactions (balancing, bait money, what checks to cash, initials on transactions, etc.)
- Function as a teller as assigned or needed
- Approve checks/deposits up to the limit set by bank policy and the manager
- Make referrals to the Mortgage and Trust Division, Investment Professionals, Inc. and First
Assistant Branch Manager, Wealth Management
01/2007
-
05/2011
Houston, TX
- Ensure branch facility is opened and closed according to proper procedures
- Monitor branch security issues in absence of manager
- Adhere to written bank policies and procedures as directed
- Have working knowledge of Word and Excel in order to compile reports for branch manager as requested
- Work closely with team mates to reach branch key performance indicators(Banker’s Insight)
- Responsible for balancing and maintenance on ATM, where in use
- Travel on company business as needed. (to include training, acquisitions and fill-in for staff shortages)
Education
DeVry University's Keller Graduate School of Management
2002 - 2007
School's Degree in Finance
Professional Skills
- Effective sales skills in obtaining loans, ability to train, coach, and develop team in cross selling and superior customer service skills
- Excellent communication skills including written, oral and listening sills
- Strong listening, verbal and written communication skills.
- Strong leadership skills, capable of running a high volume warehouse operation
- Excellent organizational skills and problem solving capabilities
- Intermediate computer skills including Microsoft Office experience
- Attention to details, accuracy and strong organizational and problem solving skills
How to write Assistant Branch Manager Resume
Assistant Branch Manager role is responsible for customer, organizational, interpersonal, leadership, training, credit, transportation, insurance, general, planning.
To write great resume for assistant branch manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Assistant Branch Manager Resume
The section contact information is important in your assistant branch manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Assistant Branch Manager Resume
The section work experience is an essential part of your assistant branch manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous assistant branch manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular assistant branch manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Assistant Branch Manager resume experience can include:
- Prior mortgage loan and savings experience, including familiarity with loan documentation and processing; sales and marketing experience
- Prior mortgage loan and savings experience, including familiarity with loan documentation and processing; sales and marketing experience
- Banking with supervisory roles, excellent bank knowledge, team player with leadership skills
- Sound risk decision making skills and strong operational proficiency
- Demonstrate full knowledge of all SAP order entry, data research and computer skills necessary to service customers and suppliers
- Demonstrate full knowledge of all order-entry, data research and other computer skills necessary to service customers and suppliers
Education on an Assistant Branch Manager Resume
Make sure to make education a priority on your assistant branch manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your assistant branch manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Assistant Branch Manager Resume
When listing skills on your assistant branch manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical assistant branch manager skills:
- Demonstrated leadership and a proven ability to implement and manage projects Strong organizational skills
- Demonstrate strong communication, interpersonal and problem-solving skills
- Able to effectively communicate and implement ongoing changes Exceptional people skills and the ability to communicate with all types of individuals
- Accountable to ensure solid succession planning is in place and Banking Advisor Interns gain the skills and competencies of a qualified Banking Advisor
- Develops strong business relationships with customers by maintaining open communication with customers, and by quickly and effectively resolving problems
- Accountable to ensure solid succession planning is in place and Account Manager Interns gain the skills and competencies of a qualified Account Manager
List of Typical Experience For an Assistant Branch Manager Resume
1
Experience For Scotiamcleod Assistant Branch Manager Resume
- Excellent organizational, time management and prioritization skills with the ability to effectively juggle demands and meet deadlines
- Excellent customer service skills along with professional business practices
- Consistently provides and instill outstanding customer service skills in staff
- Two years prior leadership experience (preferably in the building material distribution industry)
- Communicate professionally and effectively with internal and external customers verbally and in writing
- Two - five years related industry experience and/or training or the equivalent combination of education and experience
- Utilize Local, Regional and National Aon resources to effectively respond to current and prospective client needs
2
Experience For Senior Assistant Branch Manager Resume
- A strong team player who possess the proven ability to lead by example
- Valid drivers license and ability to operate passenger vehicles
- Manages all hard goods receiving and all dynamic deployment (hard goods inter-branch orders) for completion in a timely and daily
- Well experienced in retail banking operation management; knowledgeable in residential, trade and small business lending, as well as investment products
- Performs annual performance reviews along with an effective management plan consisting of goals for staff (if direct reports are applicable)
- One-to-two years of supervisory/management experience in a retail banking environment required
- Coach team members on the proper execution of the sales formula and priority work while modeling the desired behaviors
- Develop a strong, trusting relationship with all sales associates in the office
- Experience selling real estate
3
Experience For Assistant Branch Manager, Wealth Management Resume
- Proven decision making capabilities
- Combined banking and /or supervisory experience in a customer service environment
- Branch banking experience
- Managerial experience, which includes leadership, issue management, motivation and/or team building
- Identify, prioritize and penetrate target accounts
- Inventory control; cycle counts for gases and hard goods
4
Experience For PCD Assistant Branch Manager Resume
- Develops and maintains a good working relationship with management
- Assists with managing cost effectiveness of the branch to maximize profitability
- Support in the delivery of quality customer service; developing an effective and efficient sales team
- Cross-trains less experienced branch personnel
- Operate the loader & hold current certification is an asset
- Provide suggestions for improved effectiveness
- Meet with sales associates on a regular basis – develop a program for effective interaction and feedback
5
Experience For Assistant Branch Manager Madison & 79th Street Branch Resume
- Real Estate experience – 3+ years required
- Manages branch inventory, daily hard goods inventory cycle counts and maintain showroom and warehouse appearance
- Leader/manager of annual/bi-annual physical hard goods inventories
- Fostering the development of a group of associates by training, mentoring, counseling, and motivating branch representatives
- Maximizing customer opportunities and supporting & serving your local community & customers
- Following Company hiring procedures when filling all staff positions
- Maintaining accurate and complete personnel records and supervising the correct reporting of time and work records to the payroll department
- Monitoring employee performance, completing personnel evaluations as required and making appropriate salary-action recommendations
6
Experience For Professional Assistant Branch Manager Resume
- Handling disciplinary actions as needed and following all Company policies and procedures in providing adequate documentation of all such actions
- Monitoring and signing off on Cash Drawer and verifying all bank deposits
- Understanding of consumer lending process
- Managing & driving the performance of your Store
- Managing and driving the business performance of your branch through sales & service activities
- Meeting/exceeding growth and profitability goals
- Managing Broker’s License, CRB, Managers training program required
7
Experience For VP, Assistant Branch Manager Resume
- Determining facility and equipment needs and working with appropriate Company staff to fill these
- Managing and Mentoring local staff
- Ensuring proper training for all staff in store operations, customer service, and safety
- Determining facility and equipment needs and working with appropriate Company staff
- Leading by example on the shop floor, setting high standards for your team
- Working knowledge of DOT and FMCSA regulations, building codes, HSE, and employment legislation, industry practices, processes, and regulations
8
Experience For SFS Assistant Branch Manager Resume
- Implementing national initiatives to grow business through in-branch customer contact, local marketing, educational seminars and client appreciation
- Overseeing operational activities, including supervision of local risk and compliance issues and customer concerns
- Following policy and procedure as set out by company manual
- Facilitating positive employee relations
- Working to schedule personnel for optimum customer service
9
Experience For Assistant Branch Manager, Albuquerque Resume
- Working with the branch operations team, ensure work is executed with the highest quality and that budgets are met and margins are exceeded
- Running Reports: weekly, monthly and quarterly
- Keeping everyone safe
- Working knowledge of Wood Gundy operations/practices/procedures is ideal
- Being agile to support various functions within the team
- Works with Regional or Branch Manager to maintain proper staffing levels including recruiting, interviewing, hiring and training employees
- Performance Management lead. Role includes coaching, counseling, and disciplining employees, planning, monitoring, and reviewing job results
- Works under pressure, meeting tight deadlines, training new employees, organizing people, organizing projects and schedules on an ongoing basis
10
Experience For Assistant Branch Manager Cordova BR Resume
- Cross-trained in order to assist by operating a Teller window during heavy customer periods or staffing shortages as well as filling in as a CSR
- Monitor progress, identify areas for improvement, and build areas of strength through training, role playing, shadowing, coaching and accountability
- Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people 2 for the job
- Active Learning: Understanding the implication of new information for both current and future problem-solving and decision making
- Provide support to a team of specialists through the provision of coaching, training and on-going mentoring and feedback
- Cross-trained in order to assist by operating a Teller window during heavy customer periods or staffing shortages as
List of Typical Skills For an Assistant Branch Manager Resume
1
Skills For Scotiamcleod Assistant Branch Manager Resume
- At least 6 months of Supervisory experience or demonstrated Leadership experience in professional or volunteer/community roles
- A positive, enthusiastic attitude, with effective people skills
- Excellent written, telephone, and interpersonal skills
- People Skills that demonstrate sincere and warm Aloha spirit
- Excellent customer service skills, ability to communicate clearly with customers'
- Recruiting new and experienced sales associates and creating strong packages
2
Skills For Senior Assistant Branch Manager Resume
- Providing industry-leading client service skills
- Effectively coach your team on having great customer conversations while promoting the use of digital multi-channel banking
- Ensures team members have the knowledge and skills needed to perform their jobs by providing regular training
- Excellent customer service aptitude -Strong management, leadership and coaching capabilities
- 10-key and keyboarding, standard Microsoft Office tools such as Excel, Word and Outlook, and smart phone and digital channel skills
- Effectively working with high performance teams to resolve daily and strategic issues
3
Skills For Assistant Branch Manager, Wealth Management Resume
- Two to four years’ prior branch supervisory or team lead experience in a credit union or banking environment
- Consultative, team oriented sales personality with outstanding personal customer skills
- Consistently meets or exceeds sales and service expectations by effectively leveraging RTC needs based product recommendations
- Valid driver’s license and good driving record
- Support portfolio growth by coaching Tellers to effectively identify referral opportunities and perform sales / referral activities
4
Skills For PCD Assistant Branch Manager Resume
- Proven industry experience in management roles in trucking, oil and gas or construction industries
- Demonstrated effectiveness in managing operational requirements and procedures in a retail bank.
- Interpersonal skills, ability to work with members in person and by phone
- Clearly demonstrates effective management and supervision of all compliance issues and responsibilities on a daily basis
- Solves difficult problems effectively. Deals with the root cause, looks beyond the obvious and doesn’t stop at the first or easy answer
- Solves difficult problems effectively in a fast paced environment. Deals with the root cause,
- One (1) year of prior supervisory experience
- Sales and service experience BMO NB specific experience is an asset
5
Skills For Assistant Branch Manager Madison & 79th Street Branch Resume
- Exceptional communication skills at all times
- Ensure client needs are fully assessed and that referrals to other areas of TD Wealth are made smoothly and effectively
- Executing, leading & inspiring your sales team while delivering an outstanding customer experience
- Implementing training sessions and cross-training staff to assure the branch operates efficiently
- Working knowledge of business and financial acumen including demonstrated P&L understanding prefered
- Working knowledge of business and financial acumen including demonstrated P&L understanding required
- Recruiting: assists the Branch Vice President in recruitment of new and experienced sales agents on an ongoing basis
6
Skills For Professional Assistant Branch Manager Resume
- Maintaining effective controls with respect to regulatory and internal requirements
- Maintaining strong customer relationships
- Recruiting new and experienced sales associates
- Experience in supporting delivery of store objectives, including maximising sales and controlling shrink
- Skill in managing product inventory and understanding of re-wholesaling
- Demonstrated commitment to operational integrity, policies, procedures, and regulatory banking requirements; including passing Branch audit
- Strong probing, analytical, problem-solving and decision-making abilities
- Strong understanding and knowledge of TD Waterhouse Financial Planning value proposition, solutions, and services
- Solid understanding of consumer lending policy and practices
7
Skills For VP, Assistant Branch Manager Resume
- Strong preference for candidates be fluent in reading and speaking English and Spanish
- Be responsible for enhancing the customer experience and delivering exceptional performance results
- Strong management,leadership and coaching capabilities
- Positive attitude, empowering business professionalism and strong work ethic with high level of integrity
- Skill in managing product inventory
- Proven results in growing a business
- Demonstrated ability to maintain confidentiality using tact and diplomacy.
8
Skills For SFS Assistant Branch Manager Resume
- Three years experience selling real estate
- Clearly demonstrates behaviors which motivate all employees for greatest results including, personal development, recognition and promotion
- Conduct proactive one-on-one and/or group training as required to fill skilled knowledge gaps identified in employee development plans
- Escalate issues to the Branch Manager where processes and/or performance are not delivering the desired customer experience
- Deliver results through strong sales management routines and coaching ability
- Inspire, orchestrate and pioneer superior retailing excellence to deliver a memorable client experience
- Excellent knowledge of banking regulations
- Provides effective coaching and consistent communication
- Company car / car allowance depending on experience
9
Skills For Assistant Branch Manager, Albuquerque Resume
- Effective coaching and mentorship to drive your team to achieve personal and branch targets
- Demonstrated accomplishment in cross selling member services in previous position
- Proven success in establishing quality cross enterprise partnerships
- 2) Three or more years experience in banking or credit union branch operations
- Strong knowledge of all banking products and services and related compliance rules/regulations
- Solid understanding of fertilizer and agricultural chemical usage
- Solid understanding/knowledge of retail branch operation and equipment
10
Skills For Assistant Branch Manager Cordova BR Resume
- Certifications / Licenses: Valid drivers’ license with clean driving record
- Three + years’ experience selling real estate required
- Three + years' experience selling real estate required
- Previous experience in running a successful branch
- Completion of Woodforest Manager in Training program in lieu of the above listed qualifications/experience is accepted
- Preference for candidates with experience leading change initiatives
- Previous experience in branch operations, including procedures, policies, control, and regulations is required
- Able to build strong working relationships and partnerships across organization with a collaborative and consultative approach
List of Typical Responsibilities For an Assistant Branch Manager Resume
1
Responsibilities For Scotiamcleod Assistant Branch Manager Resume
- Assist in meeting or exceeding branch goals by deepening the existing relationships, developing new and profitable relationships, and minimizing customer attrition
- Responsible to consistently and effectively communicate Mobile Mini objectives to employees
- Demonstrated experience in estate agency / residential sales
- Build and promote branch identity, drive product sales and promote overall ownership and accountability for improving customer experience and branch success
- Good understanding of Company Electronic Point Of Sale (EPOS) IT system
2
Responsibilities For Senior Assistant Branch Manager Resume
- Provide strong leadership and guidance of the branch customer services platform including sales and referrals and service excellence
- Banking or 2 years supervisory experience in a customer service environment
- Consumer/residential lending experience
- Banking or related experience. (Required)
- Previous experience within a similar environment, to be able to hit the floor running
- Have proven success in the core areas of our business including, but not limited to: SQi/Days Earned Growth/Profitability/Sales/Employee Development
- Performs annual performance reviews along with an effective management plan consisting of goals for staff (if direct
- Experience in training and technology related to sales
3
Responsibilities For Assistant Branch Manager, Wealth Management Resume
- Operate as a senior teller during the course of the business day
- A proven track record of listing properties
- Monitoring and signing off on Cash Drawer Checkout and verifying all bank deposits
- Determining facility and equipment needs and working with appropriate Company staff to fill these needs and ensure that proper maintenance is performed
- Organizing and maintaining the warehouse and store layout for maximum efficiency and safe operations
- Working with the management team to ensure store is fully compliant with pricing, promotions, legislation and landlord agreements
- Managing the sales office, branch purchasing and stock control
- Teaching and training background
- Running Reports: weekly, monthly and quarterly- sharing results with sales associates
4
Responsibilities For PCD Assistant Branch Manager Resume
- Working closely with other store management personnel to recognize and correct operational problems
- Working knowledge of profit & loss accounts
- Assisting the Branch Manager to profitably meet and exceed the branch sales targets
- Maximising margin and net profit
- Ensuring that our unique Launchpad technology is synchronised, skilfully used and clients records are maintained by the property marketing consultant
- Working knowledge of PC
- Monitors overall branch security to include inspections, equipment testing, coordinating repairs and reporting. Monitors maintenance of premises and equipment
- Assists with managing the day-to-day operations the retail store including compliance, retail sales, warehousing and distribution
5
Responsibilities For Assistant Branch Manager Madison & 79th Street Branch Resume
- Oversee retail employee training in procedural areas such as following all Airgas Operating Standards and safety regulations
- Responsible for scheduling and staffing, ensuring proper coverage at all times
- Responsible for preparing and submitting various reports including but not limited to; all month end reports, quarterly reports, audits. etc.
- Responsible for scheduling training, cross training staff to ensure the efficient operation of the branch at all times
- Oversees warehouse and delivery operations, including receiving, labeling and put-away, and order fulfillment
- Support hiring, on-boarding and mentoring of new team members
- Collaborate with the Market Manager by providing feedback regarding interviews, hiring, performance appraisals and disciplinary actions for the staff
- Stays abreast of all training including regulations as it applies to the lending and deposit areas as well as branch operations
6
Responsibilities For Professional Assistant Branch Manager Resume
- Ensure all new counter parts sales representatives are being trained properly. Follow-up to ensure results are achieved and provide ongoing training
- Provide feedback through coaching and training; recognize the importance of leading by example
- Generous holiday allowance starting at 23 days increasing to 30 (length of service depending)
- Responsible for the expansion of existing business relationships, the development of new business and calling on both new and existing clients
- Provide technical direction for planning, design and integration of current technology from requirements gathering, scoping phase to implementation
7
Responsibilities For VP, Assistant Branch Manager Resume
- Develop and deliver action workshops to focus on lead-generating activities, contract writing, negotiation, scheduling for success, etc
- Ensure that all new sales associates finish new agent training and that they participate in ongoing branch and regional training
- Ensure that all new sales associates finish “New Agent Development” training and that they participate in ongoing branch and regional training
- Assist the Branch Manager with coaching, motivating and developing Agent support – technology, CB tools and operations
- Help in the overall management of the branch, including operations, sales, service, audit, and staffing with a primary focus on operations
- O Staff scheduling and maintaining attendance records
- Assists with ensuring that the branch team members meets all regulatory compliance standards and follows all operating policies and procedures
8
Responsibilities For SFS Assistant Branch Manager Resume
- Assist in supervising and managing activities of the branch office for the benefit of members with a focus on loan origination
- Conduct daily observations of staff and provide mentoring and training to improve staff development and overall branch results
- Evaluation of employee’s performance and issuing of counseling when needed
- Provide Managing Officer with appropriate feedback on sales tracking and customer feedback programs
- Manages the day-to-day operations the retail store including compliance, retail sales, warehousing and distribution
- Prepare marketing programs (for inside sales), operating expenses (as related to sales functions), and performance goals
- Sound working knowledge of mutual fund and fixed-income trading as well as applicable regulatory, provincial, and federal policies
- Assist branch manager with supervising branch staff and enforcing all company policies and standards
- Ensure efficient and legal personnel operations by maintaining adequate staffing to meet Company and customer needs in the most efficient and economical manner
9
Responsibilities For Assistant Branch Manager, Albuquerque Resume
- Controls inventory levels by conducting physical counts; reconciling with system data
- Maintains physical condition of warehouse. Includes inspecting equipment, issuing work orders for repair or request for replacement
- Assist in determining staffing needs, recruit branch employees accordingly with proper approval, and establish work schedules as appropriate
- Performs all required functions such as receipt of material, selecting orders for shipment, freight routing, and one-step of shipments
- Supervises the day-to-day operation of the banking center, ensuring that bank and branch policies and procedures are followed
10
Responsibilities For Assistant Branch Manager Cordova BR Resume
- Provides a variety of banking services to customers and assists subordinate employees in completing complex transactions and applications
- Participates in the hiring and recruiting process to identify qualified candidates within established processes and guidelines
- Assists in controlling branch operational costs, including labor, supplies, freight, utilities, etc., to ensure overall branch profitability
- Senior operating knowledge, knowledge of the supervisory cash function and the capability of researching cash discrepancies is required
- Manage operational aspects of the branch including corporate branding, office aesthetics and cleanliness
- Have regular communication and meetings with team members and clients while building enduring relationships with them
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