Fixed Operations Resume Sample

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Lenora Rohan
6178 Gabrielle Gateway,  New York, NY
+1 (555) 677 8391

Work Experience

Fixed Operations Manager
06/2017 - PRESENT
Houston, TX
  • Coordinates with Rgl Customer Experience Mgr on analysis of quality of customer interface and service practices in dealerships’ P&S operations. Supports dealership, district, region and national efforts by presence and assistance at auto shows and special events promoting brands and sales
  • Increase parts and service revenues and profits through the achievement of set objectives in relationship to
  • Ensure Dealers deliver Infiniti parts, accessories and ASP targets on an ongoing basis
  • Ensure Dealers develop and provide timely and aggressive Aftersales merchandising plans
  • Ensure active participation in Aftersales programs and initiatives
  • Escalate performance deficiencies in order to cure as required
  • Ensure on-going Dealer adherence to all Infiniti Canada standards, policies and programs
  • Focus on the best interests of the dealership and Nissan. Ability to understand the complexities of situations and can remain objective in the course of building relationships
Fixed Income Operations Analyst
02/2013 - 01/2017
Boston, MA
  • Liaises between NCI and dealerships. Answers dealer inquiries on related issues; consults with dealership staff on related issues; provides NCI perspective; negotiates on business related issues as required
  • Strong negotiation and analytical skills in the areas of parts sales, and financial statement analysis
  • Experience in business plan development and automotive marketing principles
  • Strong Microsoft Office and presentation skills (Word, Excel, PowerPoint)
  • Conducts routine dealership visits to review operations and meet with vehicle sales staff, management and Dealer Principal to assess all aspects of sales operations. Works with Dealer Operations Manager counterpart to synergize operations across dealers in the district. Cooperates with other districts to maximize regional and national Parts & Service sales objectives
  • Identifies best in class dealership practices and recommends incorporation into programs and policies. Supports Area General Manager with local logistical support for market representation decisions and related dealership implications
  • Increase NCI parts and service revenues and profits through the achievement of set objectives in relationship to parts and accessories sales/wholesale targets
  • Enhance overall customer experience through the achievement of specific VOC objectives and process implementation
  • Assist the warranty department in the dealership performance relative to the management of our policy including participation to technical training and warranty related initiatives as per set standards
Assistant Gm, Fixed Operations
07/2008 - 12/2012
Boston, MA
  • Skilled in the use of Microsoft Office. Can create, develop and maintain complex spreadsheets and analysis; strong financial acumen
  • Analyze and present complex information in a clear and concise written and verbal manner. Ability to present ideas and analysis in an effective manner
  • Increase the dealership NCI parts and service revenues and profits through the achievement of set objectives
  • Nissan parts sales, accessory sales and wholesale targets
  • Ensure Dealers deliver NCI parts, accessory and ASP targets on an ongoing basis
  • Enhance overall customer experience through the achievement of specific objectives and process implementation. Closely work and support Dealers in achieving their customer satisfaction objectives
  • Analyze Dealer VOC performance and process, identifies areas in need of improvement, make recommendations and coordinate implementation of specific action plans. Take the necessary actions to ensure Dealers deliver a quality experience to customers and support NCI customer satisfaction initiatives and programs
  • Assist the warranty department in the dealership performance relative to the management of our policy including participation to technical training and warranty related initiatives as per set standards. Manage the administration of the Nissan Warranty and Goodwill policy at the customer level if necessary


Strayer University - Tampa East Campus
2003 - 2007
Bachelor's Degree in Business

Professional Skills

  • Working knowledge of the following systems: Bloomberg, Excel, Business Objects, MS Query, Maximis, MS Office Suite (strong Excel skills)
  • Strong PC skills to include working knowledge of MS Windows Office such as Excel, Word, Outlook, Access, VBA, PowerPoint
  • Strong market knowledge, strategic orientation, and change leadership skills
  • Strong time management and computer skills
  • Excellent communication and presentation skills; Fluency in French and English required
  • Role is highly demanding for multi-tasking & focused listening/concentration skills – telephone calls, email, data analysis, report writing and travel
  • Experience of working to deadlines and prioritising high volumes of work

How to write Fixed Operations Resume

Fixed Operations role is responsible for travel, retail, analysis, securities, coaching, marketing, finance, training, database, security.
To write great resume for fixed operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Fixed Operations Resume

The section contact information is important in your fixed operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Fixed Operations Resume

The section work experience is an essential part of your fixed operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous fixed operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular fixed operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Fixed Operations resume experience can include:

  • Experience & understanding of fixed operations
  • Proven success in partnering at all levels of the organization, with ability to negotiate and influence to achieve results
  • Progressive OEM Marketing and Sales experience to include
  • Manage the administration of the Nissan Warranty and Goodwill policy at the customer level if necessary
  • Demonstrate external and internal customer focus, commitment, proactive attitude, and teamwork at all times
  • Understanding of commonly traded fixed income products (bonds, ABS, private placements) and related securities operations

Education on a Fixed Operations Resume

Make sure to make education a priority on your fixed operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your fixed operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Fixed Operations Resume

When listing skills on your fixed operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical fixed operations skills:

  • Research, problem solving, and resolution skills, including familiarity with legal documents and internal files related to securities owned
  • Fixed Income modelling skills
  • Prior experience accounting or custody operations (2 - 4 years)
  • A positive, winning attitude and proven ability to be an effective business partner, team player, and consultant
  • Develop an effective service team through proper hiring, training, counseling and performance standards
  • Fixed income experience working in Investment operations/middle office role in asset management, Hedge Fund, or investment banking

List of Typical Experience For a Fixed Operations Resume


Experience For Fixed Operations Manager Resume

  • Liaises between NCI and dealerships. Answers dealer inquiries on related issues; consults with dealership staff on related issues
  • Bilingual in French and English for Quebec (both spoken & written)
  • Maintain business continuity records, which includes: obtaining new hire home contact information and updating the master staff contact and home location files, reviewing the work from home instances submitted via a Qualtrics survey, maintaining the Evaluated Services Contacts in SendWordNow for new and departing staff
  • Coordinate with new Evaluated Services staff and the IT and Network teams to set up new staff with certain applications (e.g., RemotePlus, JIRA, SPER),
  • Perform time-critical tasks as required

Experience For Fixed Income Operations Analyst Resume

  • Receives assignment of work and processes in a timely manner, in accordance with departmental policy and procedures
  • Legal ledger maintenance
  • Standard office machines
  • Travel Required - 50%
  • Flexibility for regular travel throughout assigned region; bi-monthly trips to corporate office in Ontario; annual trip to Germany
  • Office. Open floor plan
  • Develop and improve the skills and behaviors of the assigned FOM’s by participating in dealer contacts, demonstrating the desired performance and then coaching the employees towards improvement
  • Manage, control & direct & is accountable for the achievement of monthly/annual Area Parts Sales & Customer Satisfaction targets
  • Travel Required (50-70%)

List of Typical Skills For a Fixed Operations Resume


Skills For Fixed Operations Manager Resume

  • Excellent knowledge across all Fixed Income asset classes with detailed knowledge of structured securities and pricing
  • General business experience desired
  • Numerate, analytical with strong attention to detail
  • IT literacy to be able to liaise with IT support, development in order to provide effective communication
  • Experience in Fixed Income Cash products
  • Experience in the securities industry, with firm knowledge of fixed income terminology and basic security attributes
  • Experience in management or sales (retail or wholesale)
  • Working knowledge of computers and point-of-sales programs
  • Active Listening – Giving full attention to what other people are saying, taking time to understand points being made, asking questions as appropriate

Skills For Fixed Income Operations Analyst Resume

  • Assist in coordinating the processing of Topic820 requests submitted by clients, including the compilation and reporting of monthly statistics to management
  • Settlements: Clearing, Settlements, Accounting for Yen Bond (JGB, Non-JGB) and Non-Yen Bond
  • Asset Services: Asset safekeeping for clients, Coupon/Redemption handling for Yen and Non-Yen Bond
  • Log evaluated pricing requests from clients in an internal tracking and management information database
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services
  • Maintain reporting systems required by general manager, company and manufacturer
  • Maintain customer satisfaction index rating above that of manufacturer or dealership average

Skills For Fixed Operations Manager, Central Region Resume

  • Pre-settlement matching and confirmation
  • Provide support for our existing clients via direct communications or through our products
  • Manage the process of getting new requests evaluated from start to finish and update our clients as to progress
  • Establish and maintain active working relationships with vocational and technical schools to source and recruit future service technicians
  • Frequent Travel 25-50% of the time
  • Basic knowledge of Fixed Income structures

Skills For Fixed Income Operations Resume

  • Evaluation application knowledge of MRS and Sigma
  • Good consultancy skills in the areas of part sales retail awareness; business plan development & process; continuous dealership improvement; automotive marketing principles; financial statement analysis and team development
  • Some familiarity/knowledge of Generally Accepted Accounting Principles (GAAP) and Statutory (STAT) relating to securities investments
  • CFA/CAIA/MBA beneficial, but not required
  • Flexibility for regular travel throughout assigned region; travel to corporate office in Ajax and to Germany as required

Skills For Fixed Income, Operations Resume

  • Progressive OEM Marketing and Sales experience to include direct dealer contact sales/support such as Aftersales/Parts & Service/Fixed Operations Manager or Dealer Operations/Area Sales/Zone Manager
  • A team leader who is focused on providing exemplary customer service
  • Provide the primary After Sales support for the Brand at the dealership level. Maximize dealer engagement in all Brand activities & build a relationship of trust & support that results in mutually desired outcomes for both the Brand & the Dealer
  • Extensive knowledge of Excel spreadsheet functionality, including the creation and manipulation of pivot tables
  • Basic knowledge about Fixed Income settlements (local settlements, cross border settlements)
  • Computer, Programs and Design - Proficiency in Microsoft Outlook and Microsoft Office skills, especially Word and Excel. Ability to learn new trade-based/accounting systems
  • Time Management – Organization, prioritization of (hard) deadlines, reliable, ability to consistently follow written and trained procedures and document new procedures
  • Accounting/Bookkeeping Skills – Exceptional mathematical skills, ability to check figures, postings, and documents for correct entry, accuracy, and proper codes

Skills For Operations Specialist Fixed Income Settlements Resume

  • Consult with dealership Parts, Service Managers & Dealership Executive Management on all aspects of the Dealer’s Parts business to deliver on the corporate Parts objective. This includes, but is not limited to: wholesale growth, all fill rate analysis, lost sales tracking, & general growth & profitability of the Dealer’s Parts business
  • Supervise the assigned FOM’s with dealer implementation of and conformance with Volkswagen Service Core processes, Brand Standards and other related initiatives as assigned
  • Supervise the FOM’s in the development of strategies and tactics to achieve KPI targets of Customer Satisfaction, Retail Parts and Accessory Sales, Warranty/Goodwill performance, Training compliance and others as assigned by management
  • Develop and improve the skills and behaviors of the assigned FOM’s by participating in dealer contacts, demonstrating the desired performance and then coaching the assigned employees towards improvement
  • Prior field experience in developing, managing and improving the performance of new vehicle retail dealerships and their respective staff’s
  • Work with various counterparts both domestically and globally in handling day to day tasks and projects
  • With direction, provide support for the company’s compliance with TMPG Margin Requirements to include
  • Customer Loyalty as determined by NAR
  • Trade Support : General trade support function (trade validation, reconciliation, risk & PnL feed, transaction monitoring, margin calculation, instruments set-up, legal ledger maintenance, regulatory reporting generation, etc)

Skills For Assistant Gm, Fixed Operations Resume

  • Sales Support : General sales support function (client communication, counterparty allocation, confirmation generation, etc) & Attend to client inquiries on pre-confirmation / settlement related issues
  • Obtain competitive bids on all tools, equipment, sublet repairs, supplies, ect…
  • Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately
  • Quality check completed jobs
  • Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly
  • Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters
  • Monitor staffing levels, compensation levels and department turnover
  • Communicate with customers before issues arise and get involved in escalated customer issues

Skills For Fixed Operations Manager Denver Resume

  • Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals
  • Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis
  • Assure proper repair order flow to satisfy warranty/dealership/business office requirements
  • Direct and schedule the activates of all department associates
  • Hire, train, motivate, counsel and monitor the performance of all service department staff
  • Assist in development of annual service budget for use in connection with annual sales forecast
  • Proficient knowledge of dealership computer systems
  • Asset Services (coupon, redemption)
  • Reconciliation (bond balance, cash balance)

Skills For Fixed Operations Manager South New Jersey Resume

  • Project (internal / external)
  • Act as the key stake holder ensuring Dealer adherence to VWoA Warranty policies & procedures. Work in conjunction with the VWoA Warranty group to monitor, coach, counsel, & initiate corrective action where necessary with regard to Warranty cost control performance
  • Analyse securities requested to determine their structure (e.g., Corporate, Asset-Backed) and direct the enquiry to the appropriate group within the company
  • Provide detailed feedback to our clients to inform them of the outcome of their requests
  • Inspect, maintain and organize all service areas in accordance with state and federal OSHA laws
  • Ensure full compliance with manufacturer policies, warranties, procedures and guidelines
  • Ensure a safe and professional environment for employees and customers

Skills For Fixed Income P&s-operations Administator Resume

  • Ensure exemplary customer service levels are executed and maintained in a timely and consistent manner commensurate with CSI (Customer Service Index) standards
  • Communicate with the global Customer Service organization to articulate problems encountered by evaluators relative to evaluation challenges and inquiries submitted in our central repository
  • Support the global evaluation teams by performing ad-hoc tasks when needed
  • Closely work and support Dealers in achieving their customer satisfaction objectives
  • Post settlement processing
  • Participate in the creation and maintenance of procedure documents

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