Mainframe Operations Resume Sample

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Mercedes Mosciski
37490 Eveline Isle,  Philadelphia, PA
+1 (555) 429 1821

Work Experience

Mainframe Operations Lead
11/2016 - PRESENT
New York, NY
  • Experience as an Operator in a Mainframe data center environment and z/OS
  • Strong CA-7 Skills
  • Strong JES2 and MVS operating knowledge
  • Can comfortably work under pressure
  • Continuous track of the shift adherence to SLA’s
  • Set up and provisioning of new environment for test batch cycle management
  • Environment monitoring and management
  • Able to execute operational ownership of the managed environment supporting all applications
  • Proactive identification of environmental risk and provide mitigation strategies along with timely implementation and root cause analysis
MVS Mainframe Operations Analyst
05/2010 - 09/2016
Philadelphia, PA
  • Provide tier 1 and tier 2 support for IMS, DB2, MQ, VTAM and all third party software
  • Create Peregrine problem log tickets at the appropriate problem ownership and escalation levels (P1S1, P1S2, P1S3, P2, P3, P4) for any of the above problems that require Console Ops problem resolution or escalation to other platform teams. In addition, document incidents in turnover and other required SLA/SLO tracking reports
  • Able to raise and implement standard and low risk changes and requests
  • Understands risk and acts according to the processes applicable to the role
  • Identifies risk gaps and acts appropriately to ensure satisfactory audit results are received
  • Act as a contact point for all project queries relating to certain application including estimating, advice and guidance
  • Advise and complete testing for projects and provide technical explanations of findings
  • Provide assistance to colleagues and project team through the entire project process from testing through to implementation
  • W. Madison, Phoenix, AZ 85007
Junior Mainframe Operations
04/2004 - 11/2009
Dallas, TX
  • Management oversight of all environment activities, co-ordination and ownership of all issues
  • Batch cycle support for all applications
  • Coordinate with the Infrastructure teams, Storage teams, Data subset teams and Upstream applications (for the input data files) to stage the test environment
  • Good knowledge on -Incident management, problem management, change management and release management
  • Monitor and process mainframe customer requests for workflow scheduling changes and promote emergency “unplanned” change packages through JPMC’s change management application as required
  • Record in JPMC’s project/time management systems, all required time (work, vacation, sick, etc.) as directed by IOC and JPMC policies
  • Monitor and process mainframe customer requests for workflow scheduling changes and promote emergency “unplanned” change packages through JPMC’s change management application as required. Pro-actively monitor and assist team members in performing requests/change procedures and validate policies are being performed to standards


Franciscan University of Steubenville
1999 - 2003
Bachelor's Degree in Management

Professional Skills

  • Analytical skills and attentiveness to details
  • Prior experience on Mainframe Platform
  • Validating severity classification of the problem
  • Supports less experienced colleagues through the entire project process from testing through to implementation
  • Experience providing Mainframe Systems Measurements application development
  • Experience providing Mainframe Systems Measurements application development on Z/OS platform
  • FOCUS, REXX, and/or SAS programming experience

How to write Mainframe Operations Resume

Mainframe Operations role is responsible for security, mainframe, software, microsoft, programming, education, analysis, workflow, scheduling, testing.
To write great resume for mainframe operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Mainframe Operations Resume

The section contact information is important in your mainframe operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Mainframe Operations Resume

The section work experience is an essential part of your mainframe operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous mainframe operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular mainframe operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Mainframe Operations resume experience can include:

  • Facilitating the SWAT/Service Recovery Team meeting
  • Contributing to the outage review or route cause analysis of the process as required
  • Ensuring that internal notification and escalation activities are executed
  • Driving restoration plans
  • Determining the scope of the problem
  • Acts as a key contact point for all project related queries including build, testing and implementation

Education on a Mainframe Operations Resume

Make sure to make education a priority on your mainframe operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your mainframe operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Mainframe Operations Resume

When listing skills on your mainframe operations resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical mainframe operations skills:

  • Good knowledge of overall IT infrastructure
  • Experience in a mainframe operations environment, day-to-day operational requirements, and the operation of production systems and equipment
  • Experience in Mainframe Operations
  • Experience in Mainframe production support
  • Managing (i.e. owning) the incident through service restoration
  • Driving problem determination activities

List of Typical Skills For a Mainframe Operations Resume


Skills For MVS Mainframe Operations Analyst Resume

  • Leads in the completion of testing for projects and provide technical explanations of findings
  • Able to understand and articulate technical issues to a non-Mainframe/non-technical audience
  • Provides comprehensive technical verbal updates of project status to team and produce non-technical written updates for project managers and business
  • Represents Mainframe area at project meetings and provide any inputs to help plan projects
  • Knowledge about TWS (Tivoli Workload Scheduler)

Skills For Mainframe Operations Analyst Resume

  • Knowledge about JCL (Job Control Language)
  • Define problem areas and recommend
  • DHS TS and be able to obtain a DHS/CBP security clearance
  • Assembling a SWAT team of technical support people (other levels of support, across platforms as required), if the Problem Solver is unable to determine what the problem is
  • Open for 24/7 rotating shifts
  • Open for rotational shifts
  • Open to any shift

Skills For DB Dba-mainframe Operations Resume

  • Execute production subsystem (e.g. IMS, CICS, DB2, IDMS) started tasks restarts
  • Monitor subsystems (e.g. IMS, CICS, DB2, IDMS)
  • Execute & Monitor production subsystem (e.g. IMS, CICS, DB2, IDMS) started tasks restarts
  • Education in IT

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