IT Supervisor Resume Sample

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Edgar Heathcote
407 Lauryn Mission,  Philadelphia, PA
+1 (555) 985 7975

Work Experience

IT Supervisor Senior
12/2015 - PRESENT
New York, NY
  • Performance Management:Sponsor and actively monitor a performance management culture where all employees have clear performance expectations. Provide targeted coaching and feedback. Clearly identify and communicate the differentiation of talent and assure development actions and rewards align accordingly. Conduct timely and candid performance evaluations. Support meaningful development activities
  • Talent Development:Anticipate the need for top talent to fill key organizational positions. Lead efforts to attract, develop and retain individuals who can make critical contributions to organizational success
  • Strategic Thinking:Identify opportunities to meet customer and business needs. Clearly articulate a path forward even in highly ambiguous situations. Connect key data points, observe trends, and make the necessary tradeoffs to move the business forward. Appreciate, yet overcome complexity
  • Business Acumen: Understand key financial indicator's impact on Medtronic business, competition, and the marketplace. Utilize this knowledge to the benefit of the business. Understand how business strategies and tactics enhance opportunities to operate effectively. Understand and comply with all laws, regulations and/or company policies
  • Global Perspective:Maintain a point of view broader than current role. Consider the needs of the entire organization. Demonstrate global thinking in decision-making. Actively seek to broaden knowledge and understanding of the business. Leverage connections to other functions, geographies, and businesses. Take into account and effectively respond to diverse opinions, customs, markets and people
  • Conceptual and creative ability
  • Microsoft Office software : Word, Excel, Power point
IT Supervisor
08/2013 - 08/2015
Detroit, MI
  • Fluent in spoken and written English and Mandarin
  • Provides work direction and supervision to assigned technical support staff
  • Ensures service levels and quality of service business objectives are being met, customer service quality and positive interfaces with customers
  • Provides progress updates to IT leaders and aligns IT with business
  • Understands system data, writes queries to support user needs
  • Runs daily and monthly reports
  • Determines information requirements of management, to determine boundaries and priorities of new and existing projects and to discuss system capacity and equipment acquisitions
  • Able to define specific goals; able to prioritize objectives; initiates goal setting; prepares well in advance; plans and prioritizes work while being sensitive to time constraints and resource availability; sets ambitious goals
IT Supervisor IT
11/2008 - 07/2013
Dallas, TX
  • Administration, installation, configuration, and troubleshooting of all site hardware and software
  • Develop and maintain documentation of all hardware, systems and software licensing
  • Make recommendations for improvements and enhancements to existing systems
  • Act as technical lead for installations and upgrades of property systems and hardware
  • Manage warranties, replacements and upgrades of all hardware and infrastructure
  • Assist in planning and budgets for all aspects of IT environment
  • Maintain IT audit compliance in accordance with current standards


Lawrence University
2004 - 2008
Bachelor's Degree in Computer Science

Professional Skills

  • Technical background, MCSE or strong networking skills
  • Excellent interpersonal skills, with ability to work in a collaborative team environment
  • Strong project management skills, ability to provide candid constructive feedback to junior analysts and project team members; and
  • Strong written, verbal and interpersonal communication skills. Ability to convey technical issues in non-technical terms
  • Network skills including troubleshooting and setting up routers, switches, AP’s, and knowledge of TCP/IP, DHCP, DNS, etc
  • Proven functional/technical background and solid experience designing and implementing Business Intelligence applications/solutions
  • Experience administering networks and MS Office, etc., with three to five years managing an IT department and specific experience with

How to write IT Supervisor Resume

IT Supervisor role is responsible for interpersonal, technical, analytical, business, java, telecommunications, shipping, security, purchasing, procurement.
To write great resume for it supervisor job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For IT Supervisor Resume

The section contact information is important in your it supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your IT Supervisor Resume

The section work experience is an essential part of your it supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it supervisor position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative IT Supervisor resume experience can include:

  • Ability to work effectively under pressure with constantly changing priorities and deadlines
  • Effective presentation skills
  • Interpersonal skills in working with the customer, management and technical teams
  • Ensures appropriate resources are on-hand and effectively utilized
  • Experience: At least 1 year experience in IT department at a 5 star hotel
  • General Skills: Positive attitude , hard worker , team player

Education on an IT Supervisor Resume

Make sure to make education a priority on your it supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in IT Supervisor Resume

When listing skills on your it supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical it supervisor skills:

  • Good verbal & written English, excellent communication and organizational skills and highly responsible and reliable person
  • Team lead experience, or equivalent experience of managing or leading a team
  • Prior education and/or experience supporting complex networks desired but not essential
  • Experience in technical related work, experience in an automotive (JIT) Tier 1 manufacturing environment, or equivalent combination of both
  • Interpersonal skills in working with the customer, management and technical teams in a “self starter” role
  • Prior experience with Property Casualty Insurance Technology

List of Typical Experience For an IT Supervisor Resume


Experience For Weekend IT Supervisor Resume

  • Solid knowledge and experience in network, server, PC and application support and administration
  • Collaborate with internal Information Technology teams to effectively deliver services to end users
  • Act as the primary support contact for business applications utilized ‘in country’ & be an effective interface with Global / EMEA Information Services
  • Log, track and prioritize multiple It projects and work orders to completion
  • Provide all vendors with instructions, materials and supplies necessary for effective system operation
  • Ensure Critical application/service and network alarms are not missed and prioritized
  • Ensure work streams are prioritized by impact to business
  • Experience in IP based phone system is preferable
  • Researches and evaluates alternative solutions and recommends the most efficient and cost effective solution for systems design that leverage central systems

Experience For IT Supervisor Senior Resume

  • Four or more years of experience in systems analysis and IT support
  • Systems administration experience in, or substantial knowledge of, Windows, and Mac OS platforms, Google Apps, and IT security
  • Hands-on experience with various web technologies (web services APIs, Javascript, PHP, XML, CSS, etc.)
  • Ensure given priorities and deadlines are kept (demand management)
  • Coordination of work schedules, priorities, and performance management of Information Technology personnel

Experience For IT Supervisor IT Resume

  • Supervising staff in making hiring and pay recommendations, making work assignments and deadlines and evaluating performance
  • Preparing unit budget, tracking expenditures and forecasting equipment and support needs
  • Ensuring that IT facilities are maintained, including working with service providers to ensure that the environment is stable and highly available
  • Working with the Director of IT and ensures that all company IT related Standard Operating Procedures are implemented, monitored and updated accordingly
  • Negotiating contracts for contractors and commercial services for software, computer, printers, and large multifunction devices purchases and leasing
  • Managing the unit work plan and coordinating with team leads to complete scheduled projects and assignments
  • Driving and supporting the team in achievement of both individual and team performance goals

Experience For Senior IT Supervisor Mena Resume

  • Understanding of most recent computer system upgrades
  • Integrating new and upgraded systems
  • Monitoring systems operations and make recommendations as needed
  • Developing technological procedural and operations manuals
  • Supervising the design, implementation, integration, and administration of the client hardware and software environment
  • Managing projects within the desktop support services unit and within ITS
  • Performing feasibility studies and cost estimates to make recommendations for proposed projects
  • Reviewing proposed hardware and software purchases
  • Negotiating service level agreements with internal customers

Experience For DC IT Supervisor Resume

  • Supporting the Regional Field Services Lead in oversight and continuous improvement of service delivery for our IT operations
  • Assist system manager in planning, organizing and developing structured training of the hotel personnel
  • Participates in system monitoring, performance monitoring and tuning, patch analysis, and file system maintenance activities
  • Installs, monitors, maintains telecommunications equipment including cabling and providing technical guidance as needed
  • Works in project groups consisting various enterprise computing staff members
  • Consults with systems/programming personnel regarding information system tasks
  • Assists in maintaining Microsoft Windows applications and systems including but not limited to: Windows 7, Windows XP; Windows Server/8; and Microsoft Exchange
  • Assist colleagues in understanding and using the technology available within the hotel
  • Actively participates in all hotel energy saving and recycling initiatives. Attends monthly departmental meetings and daily briefings as required

Experience For IT Supervisor External Resume

  • Equipment installation and configuration, monitoring and troubleshooting of network, hardware and software
  • Formulates annual cost budgets and manages operating budgets including variance explanations throughout the year
  • Provides technical leadership integrating existing or new information system technologies
  • Assists with the preparation of operating budgets and reviews on going expenditures
  • Maintain end user training program related to compliance and best practice standards
  • Act as technical project manager partnering with site departments to develop criterion for software system implementation, upgrades and enhancements
  • Knowledge of computer operating, software and other systems
  • IT staff selection and training
  • Assist the Director of IT and Assistant Director of OT with the day to day running of the IT department and perform tasks as assigned by the superiors

Experience For Agile IT Supervisor Resume

  • Supports and or develops new system and application implementation plans, custom scripts and testing procedures to ensure operational reliability
  • Follows-up on all outstanding points from the latest IT audit of his/her hotel under the supervision of IT Manager/Leader
  • Provide technical assistance in supporting the PMS
  • Lead technical meetings to keep IT staff across the company updated on Client Engineering items
  • Installs, upgrades, and configures network printing, directory structures, user access, security, software and file services

Experience For Assistant Chief Engineer / IT Supervisor Resume

  • Maintains confidentiality with regard to the users and company information being processed, stored or accessed by the network
  • Guides and trains staff on work procedures and operating instructions
  • Monitors continuously the existing configuration
  • Schedules projects and manager resources covering 7x24 client requirements
  • Provides feedback to leadership on performance of assigned staff and on-going efforts

Experience For Marketing & Digital Senior IT Supervisor Resume

  • Assists in budget development for assigned area and continual monitoring for financial compliance
  • Serve as secondary contact for all servicing of computer PC hardware and / or software
  • Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs, servers, telecom-related etc.) is ordered and available
  • Identifies and develops tools, techniques and procedures for improving the performance, availability and reliability of system-related applications
  • Works with ISMMS IT in streamlining service requests, identifies and documents issues for escalation to appropriate IT teams
  • Adapt quickly to new and emerging technologies

Experience For IT Supervisor Stores Engineering Resume

  • Maintain PCI compliance for all in scope systems
  • Back up Chief Engineer as necessary.
  • Responsible for deployment, maintenance, troubleshooting, updating and repair of Vail Resorts back of the house PC’s and POS systems, including all hardware, software and peripherals
  • Partners with engineers to build, implement, support, and maintain a high availability infrastructure in a very diverse and global environment
  • Partners with business and IT leadership to develop, implement, and enhance system tools, techniques, and systems to deliver reliable and high availability systems
  • Establishes guidelines and methods for the installation and management of operating systems, disk arrays, fiber channel switches, tape libraries, among other components
  • Formulates approach to systems scope and objectives relative to a client's requirements
  • Participates in the support of the tool set/application process
  • Participates in the review of business requirements and supports the implementation of appropriate technology solutions

List of Typical Skills For an IT Supervisor Resume


Skills For Weekend IT Supervisor Resume

  • Anticipate and respond to changing priorities, and operate effectively in a dynamic demand-based environment, requiring extreme flexibility and responsiveness
  • Prior experience in an IT leadership position
  • Delegates effectively to maximize employee involvement and efficiency
  • Continually strives to improve self; knowledge & skills
  • Experience working with and troubleshooting the following routing protocols: BGP, OSPF, RIP, EIGRP, Bidirectional Forwarding Detection (BFD) and
  • Cisco 5+ Yrs. – Cisco network switches and firewalls with strong understanding of complex routing and switching, NAT, load-balancing, and VoIP methodologies
  • Experience developing, implementing and delivering IT solutions
  • Provide strong leadership, direction and mentoring, thereby fostering and sustaining co-operation and team spirit
  • Work experience supervising IT staff including informal coaching and feedback

Skills For IT Supervisor Senior Resume

  • Proven leadership in defining, developing, and supporting technical infrastructures and business applications
  • Experience implementing order process and shipping systems to streamline manufacturing
  • Five years of experience successfully supervising/managing others in an IT/informatics setting with a broad portfolio of activities
  • Experience in developing technology planning specifications for procurement
  • Experience Coordinating and participating in projects across departments

Skills For IT Supervisor IT Resume

  • Experience writing and implementing cutover and implementation plans
  • Experience implementing and delivering Information Systems business solutions
  • Experience leading teams supporting MicroStrategy, or comparable Business Intelligence solution
  • Experience with application configurations, including JavaScript formula writing
  • Experience with implementing and supporting SharePoint 2013 and SharePoint 2016

Skills For Senior IT Supervisor Mena Resume

  • Experience identifying and implementing continuous process improvement projects
  • Experience developing and maintaining secured web-based data collection and management systems, preferably in the clinical research arena
  • Experience installing and managing voice circuits, legacy voice systems (Avaya/Mitel) and TDM
  • Experience designing and implementing healthcare database/data warehouse systems and common data transfer mechanisms (HL7/FHIR)
  • Experience working in a IT leadership related environment
  • Experience working in public government or a regulated type of government

Skills For DC IT Supervisor Resume

  • Experience supervising mid-level IT Projects
  • Experience managing 24×7 on-premises and hosted enterprise-class applications
  • Experience leading enterprise programs (200+ global users)
  • A+ and Network+--equivalent experience or training
  • Experience in networking within a distribution center environment
  • Experience Building SQL reports
  • Experience supporting internal and external software and hardware issues

Skills For IT Supervisor External Resume

  • Experience with requirement gathering for project intake
  • Demonstrates continuous learning habits with the ability to learn and apply new technologies, architectures and methodologies
  • Experience in multiple software operating systems
  • Experience supervising team members in either a direct supervisory role or in a team lead capacity
  • Experience in developing new processes or methodologies
  • Basic Networking and Distributed platform experience
  • Experience employing HIPAA/FISMA/21 CFR Part 11, SOP Management
  • Experienced PC User, familiar with MS Office, email and Internet, networking, TCP/IP protocol and Microsoft OS, Microsoft server technology
  • Be able to handle conflicting priorities with the available internal and external resources

Skills For Agile IT Supervisor Resume

  • Experience with ISE, VRF, VLAN, STP, VTP, BGP, OSPF, MPLS
  • Previous 2 year in IT experience, preferably in the hotel, leisure, and/or service sector
  • Experience of all Microsoft systems such as OS: MS Windows 7/8/10, MS server 2003/2012, Microsoft Office 2012/2016
  • Experience of hotel applications, such as PMS, Micros, Sun, Vision, Inventory system, FCS system, Backup System, Digital signage
  • Windows and Mac experience
  • Safety Oriented – puts safety as a first priority in all work performed
  • Budget development and monitoring experience for Operations and Capital budgets

Skills For Assistant Chief Engineer / IT Supervisor Resume

  • Experience providing technical guidance and leadership
  • Experience writing technical documentation on complex systems, programs, and workflows
  • Experience with creating database objects such as stored procedures and triggers
  • Experience with analyzing complex data
  • Experience with Oracle RDBMS (preferably version 12)
  • Experience managing life cycle of Mobility enterprise-class applications and solutions, including implementing, administering, monitoring, and enhancing

Skills For Marketing & Digital Senior IT Supervisor Resume

  • Experience working in an electric utility environment
  • Lead, motivate and empower a technology team, a strong communicator able to take initiative and function independently
  • Experience in troubleshooting of LAN’s and WAN’s, Cisco/Meraki switches, routers. Troubleshooting TCP/IP issues
  • Technical experience with Active Directory, basic Windows knowledge and Microsoft Office products
  • Has formal supervisory responsibilities; coordinates resources and sets daily priorities to meet operational objectives
  • Guided by policies and procedures, impacts the quality, efficiency and effectiveness of own team and its contribution to the department
  • Typically requires 6+ years of related work experience
  • Information Technology experience

Skills For IT Supervisor Stores Engineering Resume

  • Program/Project Management experience
  • Experience with Salesforce CRM, Infor Epiphany, Oracle CPQ
  • Demonstrated ability to lead global development teams
  • Works closely with business or ITS partners to establish priorities
  • Ensures ITS operates as one organization

List of Typical Responsibilities For an IT Supervisor Resume


Responsibilities For Weekend IT Supervisor Resume

  • Assists in the maintenance and support of the enterprise technology infrastructure, including hardware platforms, operating systems, database technologies, and application standards
  • Demonstrated leadership and resource management experience
  • Experience of working with Information Technology Infrastructure Library (ITIL) processes
  • Operate in compliance with all local, state and government regulations
  • Supervising contingent staff on the Client Engineering Team
  • Meeting Target Completion Dates set by the team
  • Training of site and corporate tools, processes and service delivery
  • Checking daily backups, all system interfaces, server hardware and logs
  • Assist in planning, organizing and the developing departmental training manuals. Ensure these manuals are kept updated by the departmental manager

Responsibilities For IT Supervisor Senior Resume

  • Manage IT staff by recruiting, training and coaching employees
  • Creates an empowering and enriching work environment for maximum performance and results
  • Assists with implementing IT plans according to the IT and corporate strategies
  • Maintain corporate, local, and customer networks, including access points, switches, cabling, servers, etc)
  • Maintain IT data operations in a campus manufacturing facility
  • Actively solicits and encourages innovation, process improvement, and varying points of view
  • Monitor and maintain the Client Engineering ticket queues

Responsibilities For IT Supervisor IT Resume

  • Resolves user requests and issues in a timely manner. Communicating to the end user as work progresses and once the incident or request is resolved
  • Lead Workplace Support storm support functions during storm situations (includes 24x7 support)
  • Drive incident management to minimize duration and/or intensity of service impacting incidents
  • Maintain system software in operating condition
  • Maintain logs of system activity including saves, updates and problems. Prepare summary each week and distribute to department heads
  • Maintain adequate inventory of ribbons, computer paper, diskettes and other data processing supplies and provide to users as requested
  • Serve as system operations trainer for hotel and assist department heads with training evaluations

Responsibilities For Senior IT Supervisor Mena Resume

  • Competent in carrying out in country repairs
  • Participate and drive toward continuous improvement in metrics, performance and customer satisfaction of the team including the analysis of key metric data
  • Participates in open system, user/group, and centralized spool administration, and the central media management activities
  • Provides input into disaster recovery plans
  • Understands who the client is and what the client’s needs are; provides realistic expectations; establishes specific customer satisfaction standards and actively monitors client satisfaction
  • Triage incident tickets and begin process to assess and propose solutions
  • Document solutions, communicate to customers and assign to incident support staff
  • Assign development tasks to team members and track progress

Responsibilities For DC IT Supervisor Resume

  • Decrease incidents and increase uptime of BIS applications
  • Manage backlog and communicate with customers to ensure successful, timely results
  • Assist in the development of, and support the adherence to standards within Incident Support area
  • Decrease Application Incidents, uptime, and emergency break fixes
  • Adherence to code promotion and change control process
  • Throughput of team members to support Corporate Performance Dashboards
  • Train and mentor team members on best practices and internal standards

Responsibilities For IT Supervisor External Resume

  • Assign development tasks to team members and be responsible to report progress
  • Supervise and maintain day to day operation of the Information Technology department
  • Determine the goals of IT within broad outlines provided by management and contribute to the continuity of computer services by providing necessary technical leadership and project coordination
  • Educate and train employees in software applications and data processing
  • Monitor security and assess risk management plans for all IT systems
  • Give direction to Programmer Developer/IT Analyst and oversee development of software
  • Establish and maintain relationships with contractors and equipment suppliers
  • Prepare Capital Investment proposals for new equipment and software

Responsibilities For Agile IT Supervisor Resume

  • Assist in accomplishing financial objectives by forecasting requirements; annual budget; scheduling expenditures, analyzing variances, initiating corrective action
  • Stay abreast of the latest developments of IT technology and remain highly technically competent at all levels while striving for enhanced user productivity through implementation of new software technology
  • Lead the Eversource Operational Technology Security program and team to ensure appropriate security controls and CIP compliance for Eversource Critical Infrastructure
  • Deliver security projects and day to day security controls supporting Eversource Operational Technology
  • Represent the Eversource CIP Compliance program within the company and externally at committees and trade associations
  • Recommend effective process changes to enhance defense and response procedures. Evaluate, test and select security tools, evaluation products and control products

Responsibilities For Assistant Chief Engineer / IT Supervisor Resume

  • Manages and monitors the operation of all computer hardware, ensures all systems are working and installed properly, and serves as the primary contact for servicing the computer hardware
  • Maintains an up-to-date list of all computer hardware and software
  • Understands all standards and IHG customized features and functions of the Hotel front office system, point of sale system, and call accounting system, including, but not limited to system security, system reports, manager functions, system utilities and user functions
  • Administers all user ID’s, passwords, and the most sensitive system utilities, secures all touchy resources and critical libraries under the supervision of the IT Manager/Leader
  • Plan, implement and coordinate the system installation within the approved schedule and budget
  • Diagnose and resolve hardware and software problems
  • Overall responsibility for all aspects of the effective supervision, training & development and health, safety & welfare of your team. Ensure achievement of personnel related targets as set out in your Balanced Scorecard

Responsibilities For Marketing & Digital Senior IT Supervisor Resume

  • Ensure compliance with all company rules and procedures and departmental work instructions, processes, systems, etc
  • Set measurable and realistic KPIs, work standards and expectations, where appropriate, in line with company objectives and monitor and communicate these and progress against same. Regularly review, revise and re-issue as required. Take corrective action where appropriate
  • Ensure training and development for self and team to maximize skill levels, flexibility, absence cover, etc. Provide timely and constructive feedback on the effectiveness of training and make suggestions for improvements
  • Coordinates work activities of the team
  • Oversees day-to-day work execution and functional area processes
  • Creates technical and non-technical development plans for assigned personnel
  • Promotes engagement, empowerment and innovation

Responsibilities For IT Supervisor Stores Engineering Resume

  • Identify innovative ways to apply technology for competitive advantage
  • Ensures that department and ITS best practices are followed
  • Oversees and Manages projects & Portfolios
  • Ensures project and support efforts meet business and ITS objectives
  • Ensures efforts are completed on time, within budget and with high quality
  • Manages project scope, requirements, resources, risks, time line and budget

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