IT Senior Analyst Resume Sample
Nettie Hudson
25784 Grady Fall,
Dallas,
TX
+1 (555) 164 7250
Work Experience
IT Senior Analyst
11/2015
-
PRESENT
San Francisco, CA
- Be a trusted IT partner to our Global Market Access and/or Digital business teams
- Plan and scope requirements across multiple integrated and/or inter-related systems
- Plan and scope requirements across multiple stakeholders and across departments
- Partner/collaborate/influence the business stakeholders to recommend solutions that enable the organization to achieve its goals
- Comprehensive/ Expert knowledge of business process/ ‘As Is’ business process flow and best practices
- Understand/recommend/document ‘To Be’ design of the business process
- Create functional specification or user story and obtain signoff
- Utilizing data structure and flow to solve business needs
- Collaborate with technical teams to match the right technology stack/s to deliver on the business requirements
IT Senior Analyst, OTC
07/2013
-
10/2015
San Francisco, CA
- Support continuous process improvement; mapping current & future state processes
- Support root cause analysis for process gaps and improvement
- Understand core IT products and their ability to drive business value; support engagement across IT partners (Business Technology & Product Lines)
- Conduct Business Analysis: Map out business process; Capture business requirements and specifications (story boards, use cases); support translation into technical requirements. Ensure compliance requirements (security, regulatory) are identified and managed within supporting processes
- Support proactive communication of project status, budget, issues and risks to sponsors and stakeholders
- Consult as a technology partner, working with business partners to identify unmet needs, propose IT solutions, and assist management in the development of business cases and project charters
- Proactively match business needs with existing web capabilities by showcasing best practices with key stakeholders, encouraging adoption of core systems and highlighting value in a business context
IT Senior Analyst End User
11/2007
-
05/2013
Los Angeles, CA
- Cultivate relationships with external agencies, partners, J&J suppliers and customers, to develop deep insights into the needs of our business departments, patients, customers, markets and communities and become the go-to person for our business partners and business technology liaisons
- Provides technology leadership to develop data-centric solutions which meet the organizations’ information and analytics needs, while ensuring adherence and appropriate use of the J&J Enterprise Data & Analytics platforms and capabilities
- Provides direction to peers, junior team members and/or external consultants
- Verifies feasibility of business user’s requested functionality based on existing technical systems and data structures
- Subject Matter Expert for Customer Facing, Commercial Operations or Finance Processes and corresponding Data Design
- Point of Contact to drive understanding and implementation of Business Requirements
- Responsible to drive translation of Business Requirements to workable Systems Requirements documents
- Responsible for driving design decisions for the entire lifecycle of the data (includes security, privacy, archiving parameters and quality metrics definition)
- Assist with development of master data management roadmaps, processes, data standards, evaluating current and future state
Education
Kaplan University - Lincoln Campus
2002 - 2006
Bachelor's Degree in Information Technology
Professional Skills
- Strong problem-solving and reasoning skills (critical thinking)
- Excellent collaboration and social skills required
- Excellent collaboration skills within a team, across other IT functions, and with other business units
- Demonstrate empathy, good diplomacy skills with customers and accountability for projects and issues
- Self-directed and have strong independent problem solving skills,
- Strong analytical skills, detail-oriented and quality-minded
- Debugging and problem solving skills are a necessary part of the job
How to write IT Senior Analyst Resume
IT Senior Analyst role is responsible for analytical, interpersonal, collaboration, software, business, research, integration, retail, finance, training.
To write great resume for it senior analyst job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Senior Analyst Resume
The section contact information is important in your it senior analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Senior Analyst Resume
The section work experience is an essential part of your it senior analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it senior analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it senior analyst position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Senior Analyst resume experience can include:
- Partner closely with Enterprise Data Services to integrate Master Data Management processes and technical solutions with Data Migration-related projects and activities
- Work in a highly collaborative mode with other members of Enterprise Data Services Team to ensure that any additions or changes to data design for Enterprise Systems of Record are well understood and managed
- Analytical skills for transforming defined business needs into software requirements, operational and governance processes
- Prior experience in leading technical teams
- Solid experience with DW modeling
- Experience working with validated systems
Education on an IT Senior Analyst Resume
Make sure to make education a priority on your it senior analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it senior analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Senior Analyst Resume
When listing skills on your it senior analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it senior analyst skills:
- Good communication skills including listening, speaking, writing, and working with a diverse client population
- Strong communication and presentation skills and the ability to work in a team environment,
- Strong interpersonal and communication skills (both written and verbal and the ability to establish rapport with internal clients and colleagues
- Being able to effectively manage third parties
- Strong experience understanding of Conferencing solutions including WebEx Meetings, BT MeetMe and Video Conferencing in-room solutions
- Proven record of working on multiple projects and managing diverging priorities across diverse business teams simultaneously
List of Typical Experience For an IT Senior Analyst Resume
1
Experience For IT Senior Analyst, OTC Resume
- Experience designing and implementing application enhancements in response to business need is required
- Executing system test plans and documenting the results of the program and procedure tests
- Partnering with management to provide input, maintain, and help manage activities of the application deployment project plan
- Understanding of certificate based authentication and certificate management (e.g. SSL and PKI)
- Understanding of software development and process improvement methodologies (Scrum, XP, etc.)
- Working with project management to document business requirements for a new client implementation project
- Researching capabilities of the current ERP system
- Overseeing the timely completion of implementation assignments
- Embedding core J&J technology (e.g. Webex, encryption, device assessment)
2
Experience For IT Senior Analyst Basis Resume
- Testing and implementation of new system releases
- Implementing move, add, change updates
- Responsible for determining, negotiating and agreeing on in-house quality procedures, standards and specifications
- Responsible for deploying and integrating industry leading PAM technologies, with other IT security solutions
- Contribute to the business planning process, identifying and scoping opportunities for technology to help meet objectives
- Coordinate and contribute to tools testing including test planning, execution and analysis
- Support the complete development lifecycle including requirements gathering, documentation, design, development, integration testing and deployment
3
Experience For IT Senior Analyst End User Resume
- Provide on-site technical support debugging, installing, and training customers on Self Service applications
- Act as a primary QA contact for respective HR application(s) for providing testing support
- Actively facilitate product backlog grooming sessions, retrospectives, defect management and project teams release planning sessions
- Coordinate process execution including documentation and training
- Supports the global IT landscape with a focus on sourcing and product management applications including SAP (MM), Biovia and Ariba
- Coordinate knowledge transfer and subject specific training of policies and procedures to data stewards and other business stakeholders
- Support Data Quality Analytics Team in the profiling and analysis of master data quality and take appropriate action to correct deficiencies, such as data cleansing
- Ensure plant systems, processes and operations remain in a validated state at all times while also providing necessary support for all regulatory audits
4
Experience For IT Senior Analyst Ariba Resume
- Understanding of Master Data Management activities and roles
- Develop detail functional understanding of HR Application(s)
- Review, evaluate, analyze and participate in planning for such project
- Facilitate knowledge sharing among the team
- Provide management with on-going recommendations to advancements in HR technology and applications
- Assist in implementation and post implementation support including customized developments
- In-depth understanding of privileged access management (PAM) processes and practices
- Provide support to a Global PAM operating environment
5
Experience For Type, IT Senior Analyst Resume
- Functional understanding of TCP/IP networks, database concepts and firewalls
- Support the definition of requirements, and how to best address them, considering the goals of the business unit, IT and J&J organizations
- Understand (internal) customers' businesses, processes, and creative needs and identify existing features changes vs new custom development
- Facilitate the implementation of new requirements into the solutions and create supporting documentation such as user guides
- Act as a source of knowledge for the VS creative teams regarding solution updates and features
- Hands-on responsibility of creating Data Sources, Query development, Excel Advanced, ETL and Data Integration
- Tests ERP layout to ensure the system is meeting client needs
- Assist in preparing detail system designs for system configuration settings and system changes or modifications
6
Experience For IT Senior Analyst Resume
- Attends client-facing meetings to define client needs and document possible solutions
- Work closely with key business partners during entire lifecycle of projects
- Provide functional and technical support and troubleshooting for production issues
- Ensure Shared Reporting & Analytics platforms meet project requirements; collaborate on product roadmaps, development and deployment processes
- Performs assessments of customer demand and partners with order analysts to deliver estimates and quotes for Reporting & Analytics services to the customer
- Routinely reports operational status of the environment to leadership, suggesting improvements as necessary
- Establishes standards and guidelines for the design, development, tuning, deployment and maintenance of Golden Gate technology
- Maintain and update existing programs to meet client and/or partner requirements
7
Experience For IT Senior Analyst, OTC Resume
- Provide 2nd level production support during business hours and off hours
- Designs, develops and documents computer software for the Windows operating system under general supervision
- Consults with Managed Services team to identify current operating procedures and clarify program objectives
- Assists users in solving operational problems encountered with Gasper software
- System configuration in implementing new customers
- Create and manage exception reporting
- 1) Able to manage the testing team includes FTE and contractors
- 4) Open to learn testing automation tools
8
Experience For IT Senior Analyst Basis Resume
- 5) Understand the manual testing space and methodologies
- Work with Business Process and IT organization to assure Master Data is in compliance with the policies
- Serve as Project Manager for technical Master Data Management related projects
- Develop and maintain high level project plans and drive tasks within the plan
- Senior Analysts within the Customer Facing and Shared Services Team are highly skilled and experienced in data design in one or more of the following process areas
- Experience with FTM (Finance to Manage)
- Experience with CTC (Customer to Cash)
- Experience with MTC/OTS (Market to Customer/Opportunity to Sale)
9
Experience For IT Senior Analyst End User Resume
- Converting business requirements to functional requirements (solutions) then collaborating with the development team to design and develop solutions that support our business partner’s objectives and initiatives
- Lead AS design activities, which includes, but is not limited to preparing meetings between Service Owners as well as key partners for new/revised/retired services. Use Service Catalog expertise as well as Service Design tools and frameworks to ensure a consistent approach towards the design of AS services
- Understand and integrate service design between various supporting organizations within Application Services, such as the Development Center, Professional Services Support Center, and SEE Teams, ensuring that services are adopting AS standard processes and tools into their design
- Lead AS governance, including preparing and facilitating leadership team meetings, influencing service catalog decisions, and connecting alongside service owners and partners in PMO, BMO, ISM teams to deliver improvements to AS services
- Your responsibility is to lead the development of requirements for measuring and monitoring service maturity and performance, delivering reporting requirements to the reporting team, and taking a data-directed approach to the adoption / rollout of new service management capabilities
- Connecting with the owner of the AS Partner Satisfaction Program, translating customer feedback and insights into tangible service improvements. Identifying improvement opportunities, and collaborate with service owners to shape service improvements
- Acting as the Master Data Owner of Service Information, ensuring that all systems that rely on AS Service Catalog information (planning and ordering systems), are kept up-to-date
- Applies procedures and process effectively in compliance with J&J IT standards
10
Experience For IT Senior Analyst Ariba Resume
- Analyzes business problems, opportunities and challenges, factoring in a strong understanding of the technical architecture and the underlying business drivers
- Uses a structures problem-solving method. Leads business requirements and process design sessions to help translate business needs into solution specifications
- Supports the regional PSP platform (Mexico, Brasil, Colombia, Perú, Chile, Argentina y Panamá)
- Recommends solutions, ensuring adequate analysis, solution feasibility, and economic feasibility. Commits to deliverables with business partners, management and vendors
- Designs, analyze, enhance, implement and maintain Digital Solutions the company runs. Needs to be focused on both, the business and the technical aspects of solution management
- Provides advanced expertise in the Digital Area through team leadership and business partnership
- Business Requirements Analysis (30%)
- Lead IT projects and initiatives by applying technical expertise and working independently within the scope of the efforts. Assist in developing long term strategies and driving adoption of innovative technology solutions with key stakeholders
- Coach local project and support teams on all applicable IT processes and procedures including Agile processes, SDLC and robust portfolio management ensuring applications are developed and managed according to quality & compliance principles. Identify compliance risks and communicate to appropriate levels of management
List of Typical Skills For an IT Senior Analyst Resume
1
Skills For IT Senior Analyst, OTC Resume
- Demonstrated working experience with advanced analytics, statistical analysis and predictive modelling is desired
- Proven experience utilizing CyberArk solution
- Proven experience utilizing CyberArk solution or implementation and management of other PAM solutions
- Project management/planning skills
- Intermediate MS Office skills required: Excel, PowerPoint, MS Word, Outlook
- Strong experience in Software Development, application design and architecture
- Effectively communicate project plan and status to key stakeholders within Businesses and Functions
2
Skills For IT Senior Analyst Basis Resume
- 3) skills to think and provide test cases for requirements
- Skills in Business Process
- Cross functional partnership & leadership skills
- Experience in analyzing, planning, documenting, and programming or installing complex computer systems
- Experience participating in ongoing decisions concerning data collections, methodology, and data analysis
3
Skills For IT Senior Analyst End User Resume
- Experience in implementing Ariba technologies, specifically Ariba Buyer, Invoicing, Analysis, and e-Forms
- Experience in information technology modernization, including in the healthcare delivery setting
- Experience working within a healthcare CIO organization, and managing system implementations/migrations, and other change efforts
- Very good knowledge and understanding of purchasing process
- Extensive experience in partnering/collaborating with business partners, stakeholders and vendors
- Experience setting up fine-grained proactive OEM monitoring for production Golden Gate service
- Experience collaborating with various teams and stakeholders, and an orientation towards achieving results
- Experience in managing projects to evaluate and implement new technologies and technology features
- Experience in supporting large RDMS systems (3 TB +)
4
Skills For IT Senior Analyst Ariba Resume
- Experience working with external software vendors is desired
- Network modeling experience is desired
- Server clustering experience is desired
- Experience with application design / UX and prototyping is required
- Experience with research, writing, and analytical tasks
5
Skills For Type, IT Senior Analyst Resume
- Experience assessing various options for adoption of enterprise-wide solutions management information systems
- Experience working in ERP support function
- Experience with Commercial Operations (Contract, Claims, Chargeback/Rebate Processing)
- A solid understanding of Hadoop and Data Lake creation
- Experience in mapping schema and objects for replication
- Experience managing application user administration and application role administration
6
Skills For IT Senior Analyst Resume
- Experience applying principles, concepts and practices with Privileged Access Management (PAM) applications and tools
- Very good knowledge and understanding of finance processes
- Experience working with SAP Solution Manager, HP Service Manager, HP Quality Center, and IT Help Request,
- Good understanding of software integration and usability best practices
- Provide overall functional and technical guidance, leadership and solid execution of Merchandise Planning projects and processes
- Experience in Oracle Application Development
- IT Experience within a Life Sciences, Medical Device or Biopharmaceutical environment
7
Skills For IT Senior Analyst, OTC Resume
- Experience of plant systems such as MES, SCADA, Lab Management and Quality Management
- Work with the Portfolio Manager to understand/drive approved/prioritized projects through the Scrum Team
- Experience in Functional knowledge of the procurement Source-to-Pay life cycle
- Experience in Technical knowledge of the Ariba infrastructure and integration layers
- Experience in Ability to translate business requirements into Ariba
- Experience with Agile methodologies is required
- Communicate and to create effective virtual networks
8
Skills For IT Senior Analyst Basis Resume
- Experience in Data Analytics and report tools
- Experience with Tableau or related platforms
- Experience in business process design and / or redesign
- Server management experience in data center environment is required
- Oracle EBS Experience
- Good SQL queries knowledge
- PLSQL experience
- Annual Application Account Validation
- Experience in a global SAP environment
9
Skills For IT Senior Analyst End User Resume
- Experience as a business analyst on Pega platform
- Relevant professional experience in information technology for creative teams
- Experience in the field or in a related area
- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions
- Leading ongoing reviews of business processes and developing optimization strategies
- Providing leadership, training, coaching, and guidance to junior staff
10
Skills For IT Senior Analyst Ariba Resume
- Managing projects, developing project plans, and monitoring performance
- Updating, implementing and maintaining procedures
- Tracking financial service spend and working with service partners (Service Center, L2, QWIC, GTO ) on Conferencing Optimization opportunities
- Ongoing interaction with business contacts on both strategic planning and tactical database issues
- Managing and aligning the business needs with global processes and implement these processes across NCR’s global operational applications and tools
- Gathering critical information from meetings with various stakeholders and producing useful reports
- Allocating resources and maintaining cost efficiency
- Monitoring deliverables and ensuring timely completion of projects
- Understanding of Identity technologies and understanding of integration of applications within a distributed environment
List of Typical Responsibilities For an IT Senior Analyst Resume
1
Responsibilities For IT Senior Analyst, OTC Resume
- Deliver and support all technical requirements for the successful running of the manufacturing plant. Document business requirements in a way that effectively captures the business needs and conveys that information accurately and understandably to technical teams
- Support plant initiatives by applying a broad understanding of current capabilities and limitations of existing systems. Ensure a working knowledge of the technologies relevant to the work and the development of a strong knowledge of the work processes of the business partners, as well as keeping current on technology trends in the industry
- Effectively and efficiently communicates within business and IT organizations and facilitates resolution of less complex business partner issues. Communicates in business and technical terms with equal effectiveness
- Effectively communicate within IT and with our business partners, using structured and traditional channels as well as social media
- Maintain Technical Product Backlog based on customer feedback, market changes and business priority as communicated by the Technical Portfolio Product Manager
- Coordinate with Stakeholders and Software Validation Team to build UAT plans and define UAT approach
2
Responsibilities For IT Senior Analyst Basis Resume
- Compile software validation documentation
- Program Coordination including Coordination of test planning and scripting, Coordination of OI, GTO and BSG teams to deliver program
- User Research Interview scheduling and facilitating
- Adhoc User Requests and Training
- Relationship building across the organization
- Collaborate with other areas of IT outside Merchandise Planning Systems to ensure an cohesive IT model
3
Responsibilities For IT Senior Analyst End User Resume
- Knowledge of SDLC methodology, 21 CFR Part 11, GxP/CSV frameworks, Agile, PMX and best practices models like GAMP
- Lead, collaborate, challenge, and influence peers
- Successfully manage multiple issues and/or projects simultaneously
- Travel Requirements: Occasional travel up to 10%
- Work directly with the HR project leads and business analysts in America, Europe and Asia Pacific to understand HR system application(s). Provide direct application support to the three regions for a cluster of applications
- Work with Development Team, Business Analysts and Service owners to understand/analyze requirements and build test cases
- Work with the various Development functions to track, manage and help implement application changes either in the form of support fixes or system improvements / enhancements
- Develop Test Cases based on business requirements and analysis and design of technical solutions to business problems
- Participate in reviews for requirements, architectures, designs, code and test plans
4
Responsibilities For IT Senior Analyst Ariba Resume
- Integrate test and implement HR application modules, upgrades and features
- Become single point of QA contact for any support call or enhancement/upgrade/rollout requirement in the domain
- Quality assurance of the delivery and production movement for the configuration
- Responsible for maintenance of all the documents related to functional work by self or the team
- Provide day to day support to users
- Interact with business to understand the requirement and translate it into Security implementation
- Performs analysis, design, implementation and maintenance activities in various areas of access management and IT security
5
Responsibilities For Type, IT Senior Analyst Resume
- Provides direction to peers, junior team members and/or external consultants on access management principles and technologies
- Prepares reports, records progress and creates solutions to IT problems/issues related to PAM
- Applies principles, concepts and practices of PAM based on guidance from senior IT leaders
- Work with product stakeholders to elicit, analyze, and define software product requirements through DCO sessions
- Works closely with Technical Portfolio Product Manager to represent capabilities and features at team level
- Work directly and provide technical product requirements to Agile scrum teams and drive technical product delivery
- Identify and define technical product requirements that align to product strategy for moderately complex problems
6
Responsibilities For IT Senior Analyst Resume
- Ensure requirements traceability to product capabilities
- Answer technical questions from developers, scrum masters or others on the team to remove blockers and facilitate efficient development
- Provide guidance and support to external teams and business partners on product capabilities and roadmap
- Certified Pega Systems Architect
- Advanced knowledge of software development methodologies, particularly Agile/Scrum
- Discover and define technical requirements and their relationship to provide continuity in all major application solution decisions
- Work alongside the user experience, technology, and operations teams to Identify, capture, and validate key business and technical requirements as well as align with technical opportunities
- Coordinate requirements walk-through and sign-offs, verifying with user representatives/stakeholders that user stories and user journeys accurately portray specific business needs
7
Responsibilities For IT Senior Analyst, OTC Resume
- Review service performance and identify opportunities to optimize the service (IT Service Metrics)
- Document IT processes and IT technical articles for service
- Work closely with team members to define, plan and maintain product backlog
- Work with business partners on usage behaviours and service enhancements necessary (e.g. automation, licensing model change, updating knowledge base articles, additional training needs, etc…)
- Industry research to help facilitate discussions around technology options New features in service assets. Align with open business requirements log
- Updates to stakeholders on current state and changes in service (e.g. LIT, ABM, Regional BRMs, Functional BRMs)
- Use various tools and methods to communicate outcomes from industry and internal research and analysis activities (quantitative and qualitative)
- Work with business partners to clarify, develop, and plan for their current technology needs
8
Responsibilities For IT Senior Analyst Basis Resume
- Help identify new or unmet needs in the business (including with our customers), propose IT solutions, and assist management in the development of business cases and project charters. Be a partner to the business during strategic planning and identify opportunities for technology to support the business’ strategic objectives
- Document business requirements in a way that effectively captures the business needs and conveys that information accurately and understandably to technical team
- Act as a technology -functional BA to translate business requirements into functional/technical design specifications
- Knowledge of Agile software development processes, e.g. SCRUM, and best practice of software requirements methodologies
- Write clear business-driven product requirements
- Has knowledge of commonly-used concepts, practices, and procedures within supply chain and e-commerce
9
Responsibilities For IT Senior Analyst End User Resume
- Provides support for or leads the development and rollout of new application capabilities
- Partners across IT to maintain, patch and upgrade production systems
- Partners with the business to evaluate and recommend technical solutions to address business needs
- Maintains relevant technical documentation to ensure streamlined knowledge transfer within areas of responsibility
- Serve as an IT Subject Matter Expert (SME) for the JDA Category Management suite of products
- Provide Functional and Technical Design oversight and coordination of activities across multiple teams/areas in support of corporate initiatives
10
Responsibilities For IT Senior Analyst Ariba Resume
- Work closely with the other team members to design solutions from project conception through deployment; participate in solution design reviews, project gateway approval, security deployment and overall project’s solution design
- SAN management experience is desired
- Explore and recommend solutions and work-around options for business requirements and issues in timely manner
- Participate in and document requirement sessions for project and enhancement work in supply chain area
- Remain current in new technologies/features as well as new opportunities to develop knowledge and staff
- Develop and maintain various Reporting & Analytics solutions including Tableau, Spotfire or Qlik reporting and visualization applications in production, quality and development environments
- Develop and document technical requirements and solutions and deliver continuous improvement recommendations to service owners
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