IT Infrastructure Specialist Resume Sample
Darien Satterfield
2950 Paucek Canyon,
San Francisco,
CA
+1 (555) 534 9558
Work Experience
IT Infrastructure Specialist
12/2016
-
PRESENT
Philadelphia, PA
- Experience: 4 years in IT infrastructure support positions with high level problem-solving experience
- Familiarity with operating systems, or network/telecom systems or databases and its commands and utilities at a user level
- Previous experience in customer support, computer operations, system administration, or related area
- Technical knowledge with most operating systems or network/telecom systems or databases and utilities
- Familiar with most basic system administration tools and processes. Ability to write scripts. Comfortable with most aspects of operating system administration, network/telecom systems or databases administration
- Do minimal debugging and modification
- A key role in a highly innovative, fast paced and international environment
- The opportunity to make a difference, working on the cutting edge of IT in the container terminal industry
Senior IT Infrastructure Specialist
10/2013
-
07/2016
San Francisco, CA
- Ample opportunities for personal and professional growth
- In IT infrastructure support positions with high level problem-solving experience
- Familiar with Microsoft system administration tools and processes
- Comfortable with most aspects of operating system administration, network/telecom systems or databases administration
- Do debugging and modification
- Collaborate with VERITAS Project teams around the globe to administer the Veritas Communication and Collaboratoin environments
- Work with other departments to ensure better collaboration and productivity by automating business workflows
- Help administrate Office 365
- Perform routine environment upgrades
Senior Principal IT Infrastructure Specialist
05/2008
-
05/2013
Chicago, IL
- Proactively identify any issues and problems with the IT infrastructure that need immediate focus and resolution. Perform root cause analysis on observed issues. Leverage key resources across IBM to resolve issues
- Provide weekly updates to Management on Datacenter, IT infrastructure and A/V systems operations and planned improvements
- Continually improve usability of systems in the Client Experience Center. Author scripts and subroutine automations to allow others to perform various IT tasks
- ITIL© Problem Management - responsible for managing the lifecycle of all problems, maintain information’s about problems and the appropriate workarounds and resolutions. Work together with Incident Management and Change Management to ensure the IT service quality
- Building maintenance,preventative maintenance or building automation experience
- Tech savvy, proficient with wi-fi, apps, mobile devices, iPads
- Excellent troubleshooter and problem solver
- Desire to learn, great attitude, self starter
Education
Walla Walla University
2004 - 2008
Bachelor's Degree in Computer Science
Professional Skills
- Capability to multi-task, strong organization, with excellent time management skills
- Good inter-personal skills with strong focus on stakeholder management
- Demonstrated experience working effectively to troubleshoot and resolve field escalations and questions
- Demonstrated expertise of networking including experience working with the OSI model through TCP/IP layers 2 through 7
- Experience in technical administration of PCs, Printing, Server Management, with demonstrated broad-based technical abilities
- Presentation, communication and influencing skills to senior levels
- Strong expertise and experience working with operation of Juniper Netscreen, Juniper SRX High End and Cisco ASA and their limitations and deployment scenarios
How to write IT Infrastructure Specialist Resume
IT Infrastructure Specialist role is responsible for general, software, travel, research, design, manufacturing, telephony, architecture, wireless, security.
To write great resume for it infrastructure specialist job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Infrastructure Specialist Resume
The section contact information is important in your it infrastructure specialist resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Infrastructure Specialist Resume
The section work experience is an essential part of your it infrastructure specialist resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it infrastructure specialist responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it infrastructure specialist position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Infrastructure Specialist resume experience can include:
- Proven Experience in Cisco Equipment Management, Network Protocols and standards Strong knowledge of operating system
- Demonstrating experience participating in and leading projects
- Working experience with virtualization technologies from Microsoft, Vmware, and Citrix
- Advanced experience in assessing, architecting, implementing and migrating to virtualized environment
- Hands-on experience in moving IaaS workloads using Re-hosting or Re-factoring migration approach
- Experience working with cross-functional teams: product engineering, sales, marketing, IT, facilities buildout etc
Education on an IT Infrastructure Specialist Resume
Make sure to make education a priority on your it infrastructure specialist resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it infrastructure specialist experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Infrastructure Specialist Resume
When listing skills on your it infrastructure specialist resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it infrastructure specialist skills:
- Demonstrate excellent customer service skills and ability to support and troubleshoot end user issues
- Very good technical written and communication skills
- Fluent in Polish; good English language skills
- Team player and good communication skills. Knowledge in Base Technologies (e.g. Client and/or Server and/or Network and/or Middleware)
- Network skills: Route, Switch, Firewall/Security, Wireless, Circuit Management, Voice, VPN, general infrastructure etc. (Cisco/Meraki)
- Proven experience in virtualized environments
List of Typical Experience For an IT Infrastructure Specialist Resume
1
Experience For Senior IT Infrastructure Specialist Resume
- Broad experience in project management including scope, time and risk management; supplier management, high communication and presentation skills
- Facilitate use of centralized, shared, and third-party services to meet unit needs most efficiently and cost-effectively
- Experience utilizing a ticketing system such as Remedy, Service Now is required
- Experience delivering presentations and status updates to Senior Management
- Participation in rota (shift work) (24 x 7) ,Good knowledge of Windows and UNIX/Linux Operating Systems
- Experience working in diverse workgroups
2
Experience For Principal IT Infrastructure Specialist Resume
- Experience collaborating in a high performance team environment
- Experience working in complex organizational structures
- Experience supporting servers in a virtual environment
- Experience utilizing Amazon Web Services to provide IT solutions
- Experience as helpdesk/service desk coordinator in Large Data center environment
- Experience in an enterprise environment
- Strong operational management of large internal and external teams
3
Experience For Senior Principal IT Infrastructure Specialist Resume
- Technical experience gained in multiple enterprise wide programmes
- Experience working with various guest operating systems(Server 2008 R2, Server 2012 R2, RHEL 5 and RHEL 6)
- Experience with geographically dispersed, cross functional teams communicating with internal colleagues and external vendors
- Experience working with MS Office style documents, such as Presentations and Proposals
- Strong knowledge of computer and network hardware, standards and other peripherals
- Very good knowledge of Windows client and server platforms, Google internet environment
- Well organized with excellent time time management, able to work in pressurized environment
- Experience in ITIL service delivery and support
4
Experience For Maintenance / IT Infrastructure Specialist Resume
- Five years of IT infrastructure support experience
- Experience within the infrastructure and data center spaces
- BA or BS in technical field or commensurate experience
- Experience working with and understand how business application requirements drive Firewall policy and rule sets
- Years of industry experience
- +5 years of related work experience
- Experience as Exchange, MS Teams, O365 Administrator desired
- +3 years experience with Enterprise Vault and Clearwell eDiscovery Platform
- Demonstrated desire and ability to learn new Microsoft technologies
5
Experience For Field IT Infrastructure Specialist Resume
- Observing technology trends and upcoming solutions
- Furthering and advocating an automation-focused mindset
- Creating of infrastructure concepts within the framework of the company's IT strategy taking into account market trends and system requirements
- Enforcing change control standards and procedures,Participation in project work as agreed with manager
- Monitoring performance of local servers and networks. Start and stop computers, systems, peripheral units and communication networks
6
Experience For IT Infrastructure Specialist M Resume
- Analyzing, clarifying and resolving of infrastructure issues. Documenting disturbances and initiating of bridging measures
- Familiarity with existing IT services and solutions in support of research and/or teaching and learning
- Consults regarding existing IT services/components
- Deliver quality of service by adhering to Symantec’s methodologies and standards
- (Co)developing the roadmap for the domain
- Maintain proper functioning and provides support for virtual infrastructure, Wireless network and radio equipments, telephony and access control
- Communicate constructively with the user community and with system editor support services as well as working in team
7
Experience For Watson Client Experience Center IT Infrastructure Specialist Resume
- Fluent in English, both in word and in writing
- Interface with vendors for troubleshooting of outages and issues
- Consult with network supplier where applicable to ensure the smooth running of network operations
- Consult with European offices – working with vendors to provide the best levels of service for all users
- Sound technical knowledge and systems architecture understanding
8
Experience For IT Infrastructure Specialist Seniors IN Resume
- Systems Engineering and operational support on 3rd Level with focus on workplace related components and services
- Estimates and calculates costs depending on service-components
- Contributes to System Architecture regarding infrastructure and operations aspects
- Automation of administrative system engineering tasks
- Be aware: Securing the production of our bank
- Be responsible: Support and ownership of infrastructure transformation projects, incl. outsourcing
9
Experience For IT Infrastructure Specialist Resume
- Is used to engaging directly with colleagues with diverse technical backgrounds
- Assists in the budget planning
- Provide the business users with easy access to the automation frameworks via human-friendly GUIs or APIs fitting to the intended users
- Systems Engineering and operational support on 3rd Level with a focus on server and storage
- Co-ordinate the scheduling of resources to ensure we have a 24x7 coverage for all the tools
- Technical expertise in handling operations for Servicenow, Autosys, TWS, Netcool and Asset tools like BCO,ILMT
- Escalation Management for handling urgent issues
10
Experience For Senior IT Infrastructure Specialist Resume
- Extensive knowledge of data / voice networking design and implementation best practices
- Passionate about the hospitality industry and customer service
- Build logic within tools to automate process’s
- Primary contact for the infra domain access & security
- Evaluate future technologies against business requirements, strategies and map them to IT capabilities
List of Typical Skills For an IT Infrastructure Specialist Resume
1
Skills For Senior IT Infrastructure Specialist Resume
- Experience using, installing, and maintaining Microsoft Windows Server or Linux/UNIX operating system and server-based applications
- Have a solid understanding of general IT Infrastructure platforms including networks, servers, storage, virtualization and applications
- Experience in using and supporting the Microsoft Office suite of tool
- +5 years experience working with and supporting end users issues on Microsoft Outlook with a preference towards 2013, 2016, and Exchange Online
- +3 years experience working with and supporting Microsoft Exchange 2013 and above
- +3 years experience working with and supporting Mobile devices on Microsoft Exchange 2013 and above
2
Skills For Principal IT Infrastructure Specialist Resume
- Strong understanding of Microsoft Email capabilities ( Email, Mailboxes, Shared Mailboxes, Public Folders, Calendaring, Distribution Lists, etc )
- BS/BA in Business Administration, Computer Science, Engineering, Information Systems and/or equivalent formal training or experience
- Experience working with and understanding of ACL’s and when they would be deployed to compliment or in place of firewalls.
- Experience supporting a networked computing environment
- Experience with conducting training for IT staff and supported customers
- Strong knowledge of business office applications and environments, including Microsoft Office and PC security tools
- Demonstrated troubleshooting and analysis in a secured, networked environment
3
Skills For Senior Principal IT Infrastructure Specialist Resume
- Strong Expertise in day to day operations with handson/technical expertise in supporting IT Service Management tools
- Experience in sheduling tools like Autosys/TWS
- Relevant years of experience of supporting technical operations
- Have vast experience in delivering on complex IT Infrastructure requests
- PLC Programming Experience / Allen Bradley
- Experience working with internal and external partners to deliver services
- +5 years experience using relevant Microsoft Exchange management tools in support of above
4
Skills For Maintenance / IT Infrastructure Specialist Resume
- +5 years experience working with Active Directory
- Experience working in an IT environment at engineer level
- Technical Acumen – Strong knowledge of current IT and systems technologies and interest in emerging technologies
- Good knowledge of investment management or investment banking businesses
- Practical experience of working in an agile delivery approach
- Experience in the network engineering field
- Experience with troubleshooting connectivity or technical problems
5
Skills For Field IT Infrastructure Specialist Resume
- Experience of role of firewall in different situations including application delivery, lab separation and internet egress
- Experience of Work flow and issue Management tool: Jira, Confluence
- Three or more (3+) years of experience in a related field
- Flexibility to operate, self-drive to excel in a fast-paced environment
- Experience in time series databases e.g. OSIsoft PI, AspenTech InfoPlus.21 or InfluxData InfluxDB
- Experience in relational databases e.g. Oracle, PostgreSQL, Microsoft SQL Server
6
Skills For IT Infrastructure Specialist M Resume
- Relevant Years’ experience in Infrastructure Support
- Build good relationships with clients and colleagues
- Identifying risks affecting solutions, including mitigating recommendations and support in managing those risks
- Assisting in increasing business process understanding, and how that translates into well-running automation
- Executing change management, including planning and implementation
- Designing, implementing and operating present and future automation frameworks
- Understanding of Scripting language and programs: Bash, Python, Ruby
7
Skills For Watson Client Experience Center IT Infrastructure Specialist Resume
- Implementing Change Requests and Service Requests,Handling Major Incidents as per the established process
- Using AGILE/SCRUM methodology from software development to delivery
- Messaging technologies – IBM MQ, IBM Integration Bus (IIB), Red Hat AMQ
- Understanding of Platform as a Service Cloud Service: Amazon Web services (AWS), Google cloud
- Providing after hours/on-call support
- Participating in infrastructure projects as automation subject matter expert
- Supporting the regional IT teams
8
Skills For IT Infrastructure Specialist Seniors IN Resume
- Enterprising, stress resistant, communicative, organized, analytical, pragmatic
- Willing and able to work in standby rotation for 24/7 support of the terminal
- Detailed working knowledge of network operations, production support processes and management, and monitoring tools across platforms
- Specific know-how regarding operating system and virtualization. Realization/Implementation of IT solutions
- Specific know-how regarding operating system and hardware certification
- Specific know-how regarding operating system and virtualization.Realization/Implementation of IT solutions
- Have participated in creating and implementing user stories based on business and IT processes into fully automated processes
- Relationship building, influencing and stakeholder engagement
9
Skills For IT Infrastructure Specialist Resume
- Assist in the administration of a large complex group of infrastructure components, including building of infrastructure for applications
- Provide ongoing operating system and application security on Windows, Mac, or Linux servers
- Traffic Engineering QoS for Voice, Video including Multicast
- Provide coaching and mentoring to other team members
- Be transparent: Participating in architectural and strategic IT planning
10
Skills For Senior IT Infrastructure Specialist Resume
- Application hosting technologies – WAS, Redhat tomcat, Apache HTTP, JBOSS, weblogic
- Knowledge of Container Service and Container Clustering: Docker,Kubernetes,Red Hat OpenShift v2 & v3
- Determines equipment/application settings, and operating instructions
- Service oriented and able to follow the processes in delivering the KPIs
- Completion of an IT server related certification/training program (such as AWS, Microsoft, Linux)
- Expert knowledge in administering Active Directory (AD) and GPO’s
- Knowledge in administering Active Directory (AD) and GPO’s
- Self-Initiative, high flexibility, high reliability in delivering results
List of Typical Responsibilities For an IT Infrastructure Specialist Resume
1
Responsibilities For Senior IT Infrastructure Specialist Resume
- Experience designing for disaster recovery, hybrid cloud storage, backup and archival
- Business experience in IT
- Recognised diploma in a related field, or an equivalent combination of education and experience
- Patching of all virtual components (ESXi, Vcenter, Vcloud, VCNS, etc.) in Granite lab as well as NGSDC
- Routing: RIP, OSPF
2
Responsibilities For Principal IT Infrastructure Specialist Resume
- In depth WAN knowledge including BGP/OSPF/EIGRP/MPLS
- Delivery of improvement proposal
- Manage network hardware and software and make needed upgrades and repair
- Manage virtualized server environment
- Maintains network infrastructure such as switches and routers and diagnoses problems with these or with the behavior of network-attached computers
3
Responsibilities For Senior Principal IT Infrastructure Specialist Resume
- Analyze technical issues, provides feedback to both internal organization and suppliers
- Actively contribute to the implementation of projects/tasks within the defined scope, time and budget within the framework of IT Company policy based on the initiatives from management team and ensure that the infrastructure is always ready for future
- Have a continuous improvement mindset for the systems and processes for their respective areas of responsibilities
- Configures and monitors WAN and LAN components: Routers, VPN devices, firewalls, switches, WiFi, IP Telephony, etc
- Configuration and operations of management tools: SNMP console, Cisco Prime, IPAM, Configuration manager
- Executes checklists, maintains technical documentation up-to-date
- Represent AI IT in Aviva Investors/Group Change initiatives (BAU and Project)
4
Responsibilities For Maintenance / IT Infrastructure Specialist Resume
- Implement technical solution designs to meet business objectives
- Ensure solutions adhere to architectural, security and quality standards
- Implementation of Aviva Investors infrastructure, network and voice projects
- Act as a point of contact for internal and external technical parties
- Technical support of network and voice services within Aviva Investors UK and International sites
- BAU support of UK BT voice and dealer board solution
- Adoption of group standards
- Work in collaboration with Transformation, Solution design/architecture, Front Office, Operations and support functions to implement the delivery of developments to time, quality and budget
- Implement outcomes of IT Globalisation Agenda
5
Responsibilities For Field IT Infrastructure Specialist Resume
- Represent the team where applicable in the needs of all the AI Remote Sites
- Run Proof of Concepts
- Manage relevant internal and external stakeholders to enable infrastructure change
- Collaborate with architects, analysts and designers in the development and initiation of new software programs and applications
- Deliver quality solutions against time and cost pressures
- Motivated by delivery of long-term benefits
- Work with software vendors such as VMware in troubleshooting complex issues within the virtual environment. Collaborate with internal Symantec teams such as the networking and storage teams to bring new resources online as well as troubleshoot any issues
- Field escalations and questions from the GSL Services desk in regards to the Granite labs environment
6
Responsibilities For IT Infrastructure Specialist M Resume
- Monitor the Cloud Services queue in Service exchange for requests in the NGSDC
- Monitor for VMware alerts related to ESXi, storage and compute resources
- Create and manage VM templates and networks in Vcloud Automation Center for NGSDC. Assist IT users with virtual environments in the IT VCloud Sandbox
- This is a 24-hour, 7-day a week requirement assigned on a rotational basis
- +3 years’ experience working with VMware virtual infrastructure and VMware Vcloud and VMware virtual components (NSX, ESXi, Vcenter Server, Vcloud and VRA)
- Ensure, monitor and measure IT infrastructure performance and security
7
Responsibilities For Watson Client Experience Center IT Infrastructure Specialist Resume
- Participate in the IT Infrastructure life cycle management
- Document current implementations and proactively suggest improvements
- Participate in new technology evaluations and implementations
- Based on business requirements and needs, initiate some new responsibilities and help to plan for the future of all infrastructure components
- Evaluate and recommend purchases of technology solutions
- Participate as member of a project team and deliver infrastructure components according to requirements and timelines, including self management of small technology projects
8
Responsibilities For IT Infrastructure Specialist Seniors IN Resume
- Actively contribute to the implementation of projects/tasks within the defined scope, time and budget within the framework of IT Company policy based on the initiatives from management team and ensure that the infrastructure is always ready for future requirements
- Experience working with VMware virtual infrastructure and VMware Vcloud and VMware virtual components (NSX, ESXi, Vcenter Server, Vcloud and VRA)
- Experience working with various guest operating systems (Server 2008 R2, Server 2012 R2, RHEL 5 and RHEL 6)
- Administers systems, especially installation, configuration, changes, second level support, error correction, release changes
- Supports the concept development and realization of system architecture
- Supports the analysis, evaluation and support of the selection of system software and tools
9
Responsibilities For IT Infrastructure Specialist Resume
- Communicates with the customer in coordination with the person responsible for the product or the department manager
- Executes 2nd level support services
- Reports on quality and availability (KPIs)
- Supervises the SLAs and reports on the SLA; drives the escalation process
- Documents systems and system changes, clarifies system changes and communicates them to the IT organization
- Inspects systems regularly, especially the evaluation regarding critical events, availability, performance and the utilization of systems and conducts capacity plans
- Delivering on SimCorp Dimension environment requests, covering a multitude of customizations and use cases, both for SimCorpers and directly towards some of the largest financial institutions in the world
- Strong experience and understanding of Juniper Network and Security Manager NSM, JUNOS Space, and CSM for delivery of uniform global policies across multiple firewalls for security and policy management including device configuration
- Demonstrated experience working with business requestors to translate business requirement, match against security polices and convert into firewall rule sets
10
Responsibilities For Senior IT Infrastructure Specialist Resume
- Support unit IT infrastructure needs
- Provide guidance to units in evaluating the technological needs for the unit’s learning, research and teaching environment and in developing plans to meet those needs
- Participate in the Windows Server and Application Administration team and other cross functional teams
- Interact regularly, both formally and informally, with unit faculty, staff and leadership to learn about their current and future activities, needs, and resource availability
- Guide in the identification, evaluation, procurement, and implementation of technology systems and services for customers
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