IT Field Technician Resume Sample
Rafaela Sanford
71288 Walker Valleys,
Chicago,
IL
+1 (555) 398 9135
Work Experience
IT Field Technician
06/2016
-
PRESENT
Philadelphia, PA
- Position requires the ability to lift 50 lbs as needed
- Position requires the ability to climb and work on ladders up to 6 feet
- Positions requires driving long distances to divisional, sales and remote locations
- Safely lift up to 100 pounds
- Provide direct user support and administration for Facebook’s corporate resources, tools and applications and driving performance
- Experience in support & troubleshooting Windows & Mac OS platforms (Mac OSX 10.7+, Windows 7 & 8) including mobile devices running Apple iOS & Android OS flavors
- Experience in advanced user facing support position(s)
- Dedicated, passionate and experienced in growing / scaling an IT organization, keeping pace with Facebook’s explosive growth
Education
Florida State University - Panama City Campus
2011 - 2016
Bachelor's Degree in Computer Engineering
Professional Skills
- Somebody with sound judgment, strong analytical and decision making skills
- Analytical skills – problem solving, critical thinking
- Organizational skills – personal organization, time management
- Highly motivated and good organizational skills
- Proven Experience as an IT technician or relevant position
- A+ Certification is required if looking for your first IT position. Otherwise experience with Severs, Deskside Support, Storage, & POS systems is required
- Demonstrated proficiency in at least four of the following areas
How to write IT Field Technician Resume
IT Field Technician role is responsible for travel, software, training, integration, mac, security, telecommunications, research, digital, insurance.
To write great resume for it field technician job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For IT Field Technician Resume
The section contact information is important in your it field technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your IT Field Technician Resume
The section work experience is an essential part of your it field technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it field technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it field technician position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative IT Field Technician resume experience can include:
- Strong knowledge of Windows 7 and Windows XP operating systems and MS Office is required
- Windows desktop and/or LAN network support experience
- Active Directory design, implementation and administration experience required
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Enters tickets into the call tracking tool, tracks work orders, ensures information is accurate, prioritizes, and ensures resolution
- Strong knowledge of PC hardware and support practices required
Education on an IT Field Technician Resume
Make sure to make education a priority on your it field technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it field technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in IT Field Technician Resume
When listing skills on your it field technician resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical it field technician skills:
- 3 solid years of IT Field Technician experience, ideally client facing or onsite
- Communicate effectively with clients and employees
- Demonstrate willingness to learn and be willing to take various IT certification courses
- Experience with Windows O/S, Networking and POS software
- 18-36 months experience with a physical layer network; Linux, Microsoft or Mac operating system
- Printer troubleshooting experience required
List of Typical Experience For an IT Field Technician Resume
1
Experience For IT Field Technician / Engineer Resume
- Agreements or to customer’s satisfaction
- Assist with job site mobilization, demobilization, and site changes as needed
- Ensure tickets are complete within established Service Level Agreements or to customer’s satisfaction
- Work some nights and weekends and as required
- Use routine software applications such as MS Word, MS Excel, and MS Outlook, to produce reports and graphs is required
2
Experience For IT Field Technician Resume
- Travel to newly acquired hospitals 5 out of every 6 weeks
- Assess newly acquired hospital network, voice, and systems infrastructure and make recommendations for integration into VCA standards
- Work with the PMO team to integrate hospitals on-time and on-budget
- Deploy standardized technologies to new offices
- Cisco router installation and configuration
3
Experience For IT Field Technician / Engineer Resume
- Assist in after hours/weekend coverage IT Requisition Forms – break out to create help desk requests User Setups
- Newstar Enterprise new user setups
- Newstar Sales new user setups
- Password resets in Newstar/Sales Profiler
- Blackberry Enterprise Activation/Blackberry support (Canada Only)
- Assist with conversions and upgrades as needed
- Coordinate with Local tech support companies for issues that cannot be resolved via the phone
- Coordinate and work with other teams to complete necessary tasks (Ex: Service Desk, infrastructure, vendors, OMG users, )
4
Experience For IT Field Technician Resume
- Provide timely status updates to key stakeholders, and OMG IT Management
- Overall responsibility – Support all location’s employees in setup, maintenance and emergency repairs including laptop computers, peripheral devices, printers, and smartphones
- Check device hardware and software (HDD, mouses, keyboards etc.) to ensure functionality
- Ensure security and privacy of networks and computer systems
- Identify computer or network equipment shortages and place orders
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) with goal to get employee back on the jobsite including deploying temporary equipment (mobile and desktop phones, computers) as needed. Work with equipment vendors and Siemens IT to manage and lower repair time and subsequent employee downtime
- IT Champion/Liaison - Leads efforts for IT software and hardware upgrades and rollout, out of scope software, and new tools deployment by interacting with various Siemens stakeholders
- IT Ticket Management – Logs tickets for first level Siemens IT support. Coordinates ticket resolution between IT and end user. Manages escalations and resolutions
5
Experience For IT Field Technician / Engineer Resume
- Communicates and interacts with users to provide resolutions for malfunctioning equipment, answer questions, instruct users regarding system functions and procedures
- Collaborates with network services, infrastructure services, security, software systems engineering and/or application development in order to restore service and/or identify problems
- Maintains all troubleshooting and tracking efforts in the ticketing system and provides updates to knowledge articles ensuring timely resolution of incidents. Provides project task and effort updates as required
- Troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, Wyse terminals, printers and other IT equipment as directed. Acts as “smart hands” for servers, and/or network equipment under the direction of Infrastructure Subject Matter Experts
- Documents user technology and support standards and processes to improve service delivery
- Help support other technicians with PC calls with much more customer interface
- Travel in the Chicago-land area (have own reliable transportation)
6
Experience For IT Field Technician Resume
- Document and maintain company cell phones and interact with cell phone users and providers
- Troubleshoot advanced problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required
- Acts as a technical resource in assisting users and other technical support staff to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required
- Handles inquiries involving basic computer operations and user access to university software/systems using documented procedures
- Maintain system backups and network monitoring
7
Experience For IT Field Technician / Engineer Resume
- Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary
- Works with vendors to resolve hardware operating system issues; researches and tests possible solutions and implements solutions
- Assists with record keeping of computer inventory
- Analyzes bugs in system and application software; researches and tests possible solutions; implements solutions
- Answers Help Desk telephones, and works with walk-in clients to resolve basic customer inquiries. Performs problem solving and provides assistance to users on various software applications and hardware systems
- Provides basic network support and troubleshooting of domain user and computer accounts, and network printers. Refers more complex technical problems through a defined escalation process
8
Experience For IT Field Technician Resume
- Maintains status of goals and objectives updated in department site
- Performs routine tasks to ensure that the university’s computer equipment is configured to conform to established guidelines. Assists with initial computer hardware/software setup
- Assists with testing applications and solutions as requested
- Collaborates with functionally involved Operations Professionals
- Works independently, as a stand-alone position or within a functionally dedicated team of IT Operations Professionals
9
Experience For IT Field Technician / Engineer Resume
- Active Directory/GAL Maintenance
- Network/email account setups
- CRM Toolbox user setups
- User Account Maintenance
- Network password resets
- CRM Toolbox login issue
- RDP published application setups/troubleshoot/support
10
Experience For IT Field Technician Resume
- IPhone and iPad support
- Network Copier/Scanner support/setup on network
- MS Office & various software issues
- Troubleshoot basic hardware issues
- Digital Sales Office support
- Resize & Post User images for directory/org chart
List of Typical Skills For an IT Field Technician Resume
1
Skills For IT Field Technician / Engineer Resume
- Related work experience
- Prioritize tasks accordingly
- Assist users with problems experienced with supported software applications
- IT support experience
- Installing, configuring, troubleshooting all computer related hardware and software
- Installing, configuring, supporting telephone systems
2
Skills For IT Field Technician Resume
- Understanding of diverse computer systems and networks
- Helping to image and deploy Windows 7 PCs throughout the enterprise
- Troubleshooting desktop and laptop PC's
- Setting up mobile devices
- Responding to help desk requests
- On/Off Boarding Support of employees - Software, Hardware, Phones, etc. Commissioning and decommissioning per Siemens policies
3
Skills For IT Field Technician / Engineer Resume
- Physical demands being able to stand for long periods of time whilst working on equipment as well as able to lift 50 pounds
- Installation, configuration and troubleshooting of TCP/IP networking
- Configuration and troubleshooting of Microsoft Office Suite PC and Laptop hardware configuration and troubleshooting
- Clear understanding of protocols and the ability to configure and troubleshoot them
- Cisco routers / General Networking
- General knowledge of computers and operating systems
- Be flexible with work hours including weekends
- Knowledge of Windows 7, Office 2007/2010/2013 Suite, Mobile devices, VPN, and Networking
4
Skills For IT Field Technician Resume
- Provide high quality, detailed consultation, technical support, and troubleshooting with an emphasis on customer satisfaction
- Knowledge of Windows 10, Office 2016 Suite, Mobile devices, VPN, and Networking
- Perform all hardware troubleshooting, replacements for POS and SDM PC & related peripherals
- Manage user provisioning access for all on site systems
- Update ticketing system support queue to meet SLA’s
- Work with applicable resources to troubleshoot networking issues
- Adheres to operational working rules and guidelines, and proposes process improvements
- Conduct on-site upgrades, configurations, and testing of client’s equipment
5
Skills For IT Field Technician / Engineer Resume
- Make recommendations on new technical solutions and improve existing infrastructure
- Install and configure appropriate software and functions according to specifications
- BlackBerry, iPad, iPhone and cell phone configuration, troubleshooting, and repair
- Some knowledge of basic networking is desired
- Communicate with clients regarding project status and resolutions
- IT Exit Form Process/Tracking Remote Desktop Protocol (RDP)
6
Skills For IT Field Technician Resume
- VPN hardware/software troubleshooting
- Server and store support: 75% Dell NBD; 25% Dell Servers, POS
- Support Servers, Storage and switches/Routers
- Drivers license required to pick up and deliver computers around campus
- Proficiency in Microsoft Surface RT an Pro Tablets/HP Desktops and various other models of PCs/Tablets
7
Skills For IT Field Technician / Engineer Resume
- Proficiency in Windows 2003/2008 Server
- LAN/WAN configurations and operations
- Knowledge of Cisco network equipment to include Routers, Firewall and Switches
- (TCP/IP, DNS, WINS, DHCP, EIGRP, SNMP, SMTP, FTP, VPN, BGP, Network Monitor etc.)
- Data Recovery for Exchange, Windows 2010
8
Skills For IT Field Technician Resume
- Or more of Network Administration
- Windows Server 2008 / 2012
- Independent worker, self-starter, detail oriented, with the ability to manage multiple projects simultaneously
- A+, Network+, MCP certifications
- Maintain positive relationships with clients and co-workers
9
Skills For IT Field Technician / Engineer Resume
- Windows 2003, 2008, 2010
- Wireless communications and VPN technologies
- Install, troubleshoot, diagnose, and repair networks, computers, printers, servers, software, and other peripherals
- Document and cross train team members
- Develop and maintain applicable content in OU IT knowledge base
- Work with users to ensure they are knowledgeable of the proper procedures for backing up important and sensitive data, as well as protecting their computers from any viruses or security attacks
- Work with other administrators when supporting issues across campuses
10
Skills For IT Field Technician Resume
- Use diagnostic tools to identify hardware problems and initiate repair
- Adhere to set performance metrics
- Troubleshoot problems, think critically and come up with a solution
- Familiar with technical support industry standards and best practices
- Processes all assigned tasks and checks progress of agreed transactions and workflows to ensure timely completion
- Completes IT operations and maintenance related transactions with involved internal and external parties
List of Typical Responsibilities For an IT Field Technician Resume
1
Responsibilities For IT Field Technician / Engineer Resume
- Send out IT related application/server downtime alerts to users
- SharePoint document updates/postings
- Microsoft SQL databases
- FAST user maintenance
- AS400 password resets
2
Responsibilities For IT Field Technician Resume
- SAP Password resets
- RDP session resets
- Office 2007, 2010
- IRIS user setup
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