Senior Field Service Technician Resume Sample

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Mathias Reinger
1901 Rempel Views,  Boston, MA
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Work Experience


Senior Field Service Technician
02/2017 - PRESENT
Philadelphia, PA
  • Climb a vertical ladder, ability to go up and down
  • Understanding of regulatory agencies’ requirements
  • Valid driver’s license
  • Work schedule MAYinclude: 12 hour shifts, 5 day work week, occasional weekends, and night shifts
  • Related experience required
  • Perform project preparation and arrange travel to Customer sites
  • Perform preventative maintenance, repairs and commissioning at Customer sites
  • Train Customer personnel in the proper operation of the system controls
  • Basic computer knowledge in use of Microsoft Word and Excel
Senior Field Service Technician Procter & Gamble Professional
08/2011 - 11/2016
Boston, MA
  • Five + years field service experience with large reciprocating machinery
  • Excellent Customer Service, communication, and problem solving skills are required
  • Strong mechanical and electrical aptitude as demonstrated in experience with servicing high pressure air compressors or related rotating equipment
  • Read and interpret engineering drawings and wire diagrams
  • Computer skills for customer service reports, travel arranging, expense and trip reporting
  • Possess basic hand tools used in industrial type repairs
  • Maintain all tools and equipment in a clean and serviceable condition
  • Participate in company and customer required substance abuse programs

Education


Iowa State University
2006 - 2011
Engineer's Degree in Electronics

Professional Skills


  • Possess strong customer relationship building abilities with excellent influencing, persuading and negotiating skills
  • Experience in a similar position or role utilising similar skills
  •  Project management skills including ability to multitask, prioritize, set and meet deadlines, work independently, and perform tasks with emphasis on accuracy
  • Excellent teambuilding and leadership skills
  • Strong organizational, oral and written communication, analytical and interpersonal skills
  • Strong mechanical and analytical skills required to troubleshoot various issues encounter on field jobs and at the shop when assistance is needed
  • Excellent written and verbal communication skills, self-motivated & team player

How to write Senior Field Service Technician Resume

Senior Field Service Technician role is responsible for customer, travel, reporting, leadership, training, integration, database, security, compensation, telecommunications.
To write great resume for senior field service technician job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Senior Field Service Technician Resume

The section contact information is important in your senior field service technician resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Senior Field Service Technician Resume

The section work experience is an essential part of your senior field service technician resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous senior field service technician responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular senior field service technician position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Senior Field Service Technician resume experience can include:

  • Repair, rebuild, and provide technical support for Voith Turbo products at the direction of Authorized Product Group representatives in the Los Angeles CA area and the greater Southwestern USA as required
  • Leadership skills required to run small field service teams or during supervision of work being done by other at site or at the shop
  • Experience developing and maintaining good customer relationships
  • Effectively use and read measuring instruments, such as multi-meter, amp meter, micrometers and calipers
  • At least ten (10) years of progressively responsible related experience, including at least (3) years experience in a Field/Service/Repair capacity
  • Previous experience in Aircraft Maintenance, Aircraft Component Maintenance, Cobham Manufacturing, or other comparable industry Experience Required

Education on a Senior Field Service Technician Resume

Make sure to make education a priority on your senior field service technician resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your senior field service technician experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Senior Field Service Technician Resume

When listing skills on your senior field service technician resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical senior field service technician skills:

  • Solid computer skills (MS Office Applications and Windows-based programs)
  • Basic Electrical Skills (Evidenced with appropriate qualifications)
  • Diesel repair experience, Hydraulic and Hydrostatic experience, Electrical experience
  • Proven electro-mechanical skills
  • Excellent communication skills required – phone, email, and face to face
  • Demonstrates great customer service skills

List of Typical Experience For a Senior Field Service Technician Resume

1

Experience For Senior Field Service Technician Procter & Gamble Professional Resume

  • Previous Radar/RF experience and the ability to operate common and specialized test equipment in the performance of Depot level repairs is required
  • To prioritise and manage their own workload according to priority of orders and installation schedule as dictated by the line manager
  • Exhibits mature, independent judgment and communicates effectively
  • Knowledge of System Integration projects with a good understanding of drawings
  • Skilled proficiency in one or more of the following
  • Operate a variety of electronic diagnostic devices such as multimeters/voltmeters and computers
  • Test operates unit to locate defects, measure performance, determine need for adjustment, and verify specified operation
  • Drives safely and maintains a valid driver’s license
2

Experience For Senior Field Service Technician Little Rock Resume

  • Resolve customer complaints and cooperate with in plant personnel
  • Manage schedules and assignments for work activities, based on customer needs, work priority and available resources
  • Manage schedules and assignments for work activities, based on customer needs, work priority, calls from our customer service center and available resources
  • Assists and trains customer maintenance and supervisory personnel on how to operate our equipment and perform maintenance tasks
  • Skill development opportunity, maintain and sell the top packaging equipment in the industry!
  • Applies knowledge of and experience in the operations of hardware systems and components
  • Demonstrates setup and adjustment of complex equipment for potential users or operators
  • Manage schedules, sequences, and assignments for work activities, based on customer needs, work priority and available resources
3

Experience For Senior Field Service Technician Resume

  • Operate and maintain satellite communication terminals
  • Experience as a Field Service Technician or related field
  • Experience with remote piloted aircraft and ground station maintenance
  • Assisting in the training and mentoring of new members of the Service Technician team
  • Working knowledge of billing and invoicing policies for service
4

Experience For Senior Field Service Technician Procter & Gamble Professional Resume

  • Answering technical customer questions, troubleshooting over the phone, offering solutions, and support to the customer when necessary
  • Ensuring both proper vehicle maintenance guidelines and safe driving habits are followed
  • Providing technical support for the repair of equipment after initial installation and ensuring that service commitments are met within standard response time
  • Working knowledge of troubleshooting, tests and repair techniques
  • Troubleshooting and repairing of complex analytical systems
  • Working knowledge of Windows system
  • Training dental office staff on proper operation of installed systems
  • Willing and able to travel, overnight travel (approx. 60%-70%)
5

Experience For Senior Field Service Technician Little Rock Resume

  • Willing and able to travel, overnight travel (approx. 60%)
  • Willing and able to travel, overnight travel (approx. 40%)
  • Willing and able to travel, overnight travel (approx. 50%)
  • Willing and able to work overtime, nights or weekends, as needed based on seasonal demands
  • Working knowledge of all software packages relevant to successful performance of tasks
  • Gathering parts, drawings, and additional information needed to perform the service job to the highest level of ability
  • Scheduling of Customer visits in cooperation with Customer service
6

Experience For Senior Field Service Technician Resume

  • Understanding OSHA and company safe work practices, regulations and policies
  • Working knowledge of Quality System Regulations
  • Managing vehicle inventory and restocking from branch inventory as necessary
  • Being the liaison between the equipment department and service department on installations
  • Maintaining inventory stock control of components and products within base office, including Hardware parts stock handling and serial numbering
7

Experience For Senior Field Service Technician Procter & Gamble Professional Resume

  • Commissioning, testing and sign off of installed products on site completed in conjunction with support, software and on-site teams
  • Commissioning of components and parts
  • Working as part of the Hardware Team, with colleagues of all levels to achieve the specific Hardware office goals
  • Dealing with clients directly face to face, via telephone and email in a professional and courteous manner
  • Working on site in a safe and professional manner
  • Understanding of air flow, noise, and vibration testing (procedure and testing equipment)
  • Lift 50 pounds and be in a mobile activity more than 50% of the time (walking, standing, stooping/kneeling)
  • Performs system commissioning on systems including loading software programs and implementing
  • Participates in the testing and monitoring of test units in the field, reporting the results to the engineering department as required
8

Experience For Senior Field Service Technician Little Rock Resume

  • Conduct unit testing, taking nodes and verifying that pieces are tied into the system and applicable
  • Investigate field units having problems involving vibration, balancing or product quality issues
  • Reassemble machines and equipment following repair, testing operation and making adjustments as necessary
  • Assist in planning and installing VSAT systems and the subsequent network operating behind the VSAT
  • Knowledge of Microsoft Windows Operating Systems (NT 4.0, 2000, XP) and PC literacy and understanding of basic network concepts
  • Is proactive in promoting and selling service and products. Submission of sales leads is requried
  •  Utilize working knowledge of electronic theory for system assessment, troubleshooting, and service
9

Experience For Senior Field Service Technician Resume

  •  Follow system operating procedures for all operating conditions
  • Work closely with Signode Engineering to report specific machine issues and add any changes that Engineering requests
  • Implement testing using test meters and hand tools to diagnose failures of industrial equipment components
  • Work closely with Signode Engineering to report specific machine issues and add implement any changes that Engineering requests
  • Dismantle malfunctioning machines for repair at the customer location, using hand tools
  • Millwright on rotating equipment – alignment and trouble shooting
  • Participate in all mandated product training and facility safety programs as provided
10

Experience For Senior Field Service Technician Procter & Gamble Professional Resume

  • Performs and oversees machine factory modifications and software/operating systems upgrades on equipment to insure optimum performance
  • Has understanding of customers’ entire workflow and associated print management applications
  • Conduct tests or experiments requiring selection and adaptation or modification of equipment and procedures
  • Conduct detailed inventories and inspections to determine necessary maintenance and repairs, and assist in determining resource requirements
  • Installs, maintains, and repairs company products and systems, on-site. This includes hardware, software and networking products
  • Available to work a flexible schedule when needed for 24 hour, 7 days per week service, including on-call work

List of Typical Skills For a Senior Field Service Technician Resume

1

Skills For Senior Field Service Technician Procter & Gamble Professional Resume

  • Interact effectively with all levels of employees, including supervisory management
  • Competent customer services skills, with the ability to analyze the root cause and find permanent solutions to issues
  • Organizational skills to manage your own parts inventory, expense account and travel arrangements
  • Basic Conveyor or Control Systems skills
  • Deal effectively with the multiple activity requests and emergencies
2

Skills For Senior Field Service Technician Little Rock Resume

  • Experience in a field service environment highly desired, with a strong desire to learn X-ray
  • Organization skills needed
  • Microsoft Office proficiency and general computer skills - paperwork requirements are part of job responsibility
  • Review pending orders and specific customer requests to ensure excellent customer service and customer experience
  • Experience in fixing methods to existing infrastructure ie. drilling/fixing/mounting to walls, floors and infrastructure etc
  • Experience in testing, troubleshooting, evaluating, and servicing electrical distribution and control systems
  • Excellent understanding of ISO standards, knowledge of reading and interpreting schematics, wiring diagrams & the like
  • System Integration knowledge including alarm systems, electrical wiring, troubleshooting experience
3

Skills For Senior Field Service Technician Resume

  • Experience performing power quality measurements, troubleshooting, and analysis
  • Two (2) years experience programming and operating iDirect, Linkway or Comtech modems
  • A strong working knowledge in the mechanical and electrical fields
  • A strong working knowledge in the mechanical field
  • A strong working knowledge in the mechanical and electrical field
  • Read electrical wiring diagrams and electronic schematics is not required but strongly desired
4

Skills For Senior Field Service Technician Procter & Gamble Professional Resume

  • Five years of professional work experience in electrical, mechanical or electronic troubleshooting/repair
  • A strong working knowledge of Microsoft Outlook, Word, Excel, and Power Point
  • Related experience in a medical setting
  • Experience in fabricating copper and aluminum bus in electrical distribution equipment
  • Electrical experience: - Basic knowledge of electrical diagrams and electrical switching
  • Experience and knowledge of heat transfer systems and PLC ladder logic programming
  • Mechanical experience with rotating equipment
  • Knowledge and experience with air cooled heat exchangers (ACHE), cooling towers (CT), and air cooled condensers (ACC)
5

Skills For Senior Field Service Technician Little Rock Resume

  • Use of small tools (hand and power tools) to large equipment such as forklifts and man lifts. Crane and rigging knowledge and experience
  • To undertake pre-task safety survey and necessary toolbox/site talks with clients prior to equipment being used
  •  Excellent working knowledge of electricity and the electro-chemical theory of batteries
  •  Valid driver’s license with safe driving record
  • Skill development opportunity to service, maintain, and sell the top packaging equipment in the industry!
6

Skills For Senior Field Service Technician Resume

  • Skill development opportunities to service, maintain, and sell the top packaging equipment in the industry!
  • Establish effective rapport with all levels of employees and customers
  • Corrugated box plant experience is not required but desired
  • Steel mill and Metals industry experience is not required but desired
  • Cotton, Corrugated, Paper, Lumber or other large industry experience is not required but desired
  • Cotton, Corrugated, Paper, Lumber, Brick or other large industry experience is not required but desired
7

Skills For Senior Field Service Technician Procter & Gamble Professional Resume

  • Install, check out, operate, repair, maintain, and modify equipment within time requirements established by service management
  • Experience with protective relays is highly desirable
  • Field service experience
  • Experience with oil filled transformers and breakers
  • Over 10 years of experience in Oil and Gas industry
  • Experience with Cameron products
  • Previous maintenance experience in an industrial applications, electrical, mechanical or electronic area
  • Desktop support experience
  • Trade background in Security/CCTV and/or HVAC control systems with industry experience with installation, maintenance and fault investigation
8

Skills For Senior Field Service Technician Little Rock Resume

  • AS Electrical Power and/or Power Electronics or equivalent combination of education and experience
  •  2-4 years related field service experience
  •  Knowledge and experience in Linux based systems
  •  Strong safety, and quality mindset
  •  Skilled communicator both orally and written
  • Experience in general satellite network operations or field services requirements
  • Attention to detail and ability to understand and prioritise information from various sources
  • Experience with HVAC and heat transfer systems
  • Knowledge and experience with fans and mechanicals. Specifically Hudson and Cofimco fan products
9

Skills For Senior Field Service Technician Resume

  • IT experience on administrative and technical level
  • Possess an unrestricted and valid driver’s license
  • Assists and cooperates with Scheduling Analyst Representatives and Service Support Team whenever necessary
  • Some PLC and Electrical experience
  • Corrugated, Paper, Lumber, Brick or other large industry experience is not required but desired
10

Skills For Senior Field Service Technician Procter & Gamble Professional Resume

  • Experience with protective relays highly desirable
  • Industry / Analytical Experience
  • A valid driver's license and your own general hand tools
  • Skill development opportunity to service, maintain and sell the top packaging equipment in the industry!
  • Continuous skill growth and improvement to stay current with products
  • Related experience required

List of Typical Responsibilities For a Senior Field Service Technician Resume

1

Responsibilities For Senior Field Service Technician Procter & Gamble Professional Resume

  • Methodical documentation skills with the ability to assist in accurate, complete and timely technical service reports
  • Documenting the equipment serviced, parts used and travel/site hours to support customer invoicing
  • Advises operators and maintenance personnel of operating procedures for working safely around our equipment
  • Assist engineering, purchasing, quality, and production as needed
  • To assist customers in the use and operation of the Products, including training to others as guided by the line manager
  • Deliver proactive and measurable outcomes, from Connected Services technology for our customers on building performance and interrogation of building systems
  • Safety training, Stay current with Annual, Monthly, Bi-Annually required training for immediate job site access
  • Notifies service management, engineering or production of unique or unusual wear, assembly defects, or failure trends
2

Responsibilities For Senior Field Service Technician Little Rock Resume

  • Trains other technicians on product repairs, maintenance, operation, and testing
  • Ensures company-owned test equipment and installation equipment is in proper working order. Returns
  • Identifies code issues and non-conformance issues. Makes recommendations regarding both systems
  • Maintains inventory levels necessary to meet a high First Time Fix Rate while remaining within the company guidelines
  • Works to insure an atmosphere of teamwork, and participates with a positive attitude toward obtaining team objectives
  •  Assist in developing maintenance procedures for battery storage systems
  •  Interfaces with building superintendent and tenants
  •  Proficiency in computer networking and communication
  •  Self-motivated, responsible, and capable of conducting daily work with or without direct supervision
3

Responsibilities For Senior Field Service Technician Resume

  • Connect to and change PLC code provided by engineering for Allen Bradley ControlLogix, SLC’s and Siemens
  • Disassemble defective machines for repair at the customer location, using hand tools
  • Diagnose failures of industrial equipment components using test meters and hand tools
  • Assists customer maintenance personnel with technical and procedural troubleshooting techniques
  • Provide a daily report of activity to the WSAC Service Manager when on a job and also when working from the home office
  • Support fan engineering with various projects at Hudson’s facility
  • Assist in developing proposal quotes for field service projects
  • Conduct air flow testing of company’s fans and/or competitors’ fans as requested by the customer or sales
4

Responsibilities For Senior Field Service Technician Procter & Gamble Professional Resume

  • Conduct noise or vibration testing at various sites and at the shop when needed
  • Assist customer with new unit start-ups, commissioning and inspections
  • Provide training to customer on various topics such as proper field inspection procedure, equipment installation, operation and maintenance
  • Assist with bundle cleaning projects when needed
  • Provide quotes and pricing
  • Assist with the development & delivery of technical training as required
  • In addition to above, while at customer locations, direct, advise, or assist in problem solving on SFI equipment
5

Responsibilities For Senior Field Service Technician Little Rock Resume

  • Conduct INFORMAL/Internal training as required for products
  • Analyzes test results related to the design and test objectives and adjusts equipment to bring within specifications
  • Work variable shifts and up to 12 hour shifts to perform necessary testing
  • Software and process testing of products
  • Safe Packaging and storage of products and parts, in line with company procedures
  • To assist in the research and development of new Hardware and components and the application of those innovations into our existing products
  • Continuous on the job training and mentorship
  • All supporting inventory for equipment maintenance
  • Flexible task scheduling and day to day review of customer site visits
6

Responsibilities For Senior Field Service Technician Resume

  • Service, maintenance, repairs and commissioning of Honeywell and third party equipment (as per trade expertise)
  • O Higher Diploma / Certificate in Mechanical Engineering or related discipline
  • Relocation from within the hiring country is provided
  • Start-ups & troubleshooting
  • Provides structured training sessions to other technicians
7

Responsibilities For Senior Field Service Technician Procter & Gamble Professional Resume

  • Estimated 50% travel – including business meetings and service jobs
  • Dismantle defective machines for repair, using hand tools
  • Test and replace industrial equipment components using test meters and hand tools
  • Provide customer training on proper use of equipment
  • Connect to and change PLC code provided by engineering for Allen Bradley Control Logics, SLC’s and Siemens
  • Dismantle defective machines for repair at the customer location, using hand tools
  • Work as part of a high performing, Customer Focused Team
8

Responsibilities For Senior Field Service Technician Little Rock Resume

  • Make recommendations regarding systems installations
  • O Continuous on the job training and mentorship
  • Do annual check and calibration according to MDR on customer site
  • Delivery of technical Training to internal & external
  • Ensure traceability of all field based Stryker products through reporting tools
  • Tolerate exposure to store and warehouse conditions including wide variances in temperature, dust and dirt
  • Use measuring devices (multi-meter, temperature, pressure, airflow, Etc.…)
  • Read electrical schematics, piping and instrumentation diagrams (PID)
9

Responsibilities For Senior Field Service Technician Resume

  • WAVES 7 Basic Technician Training and/or Certification
  • ·Basic Troubleshooting Techniques
  • Determines the reason for return, based on information from the customer, alarm/event history, condition of the unit or assembly, or repair history
  • Repairs, upgrades, calibrates, and tests various medical instruments and electrical parts using standard and non-standard electrical and mechanical repair equipment
  • Determines part usage, disassembly/assembly procedures, preventative maintenance requirements, level of testing needed, and required adjustments based on technical service manual, including schematics, wiring diagrams, instructions, and technical updates, change list, service bill of material, and applicable production procedures
  • Communicates repair information to the customer including cause of failure. Enters data into electronic files
10

Responsibilities For Senior Field Service Technician Procter & Gamble Professional Resume

  • Evaluates customer units to determine estimate costs
  • Determines if problem constitutes a product complaint investigation
  • Assists with required field activities
  • Complies with all applicable government regulations and follows related area procedures
  • Knowledge of assembly and repair techniques and equipment
  • Repair a wide variety of surface mount components
  • Effectively uses all types of electronic troubleshooting and repair equipment including oscilloscopes, multimeters, surface mount soldering equipment, frequency counters, etc
  • Prepares and documents the details of the “fix” to the problem from each customer site upon completion of the visit. Information put into Navision, as well as an internally designed database
  • Uses diagnostic tools, service aids, and product schematics to troubleshoot and resolve equipment and system failures

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