IT Delivery Manager Resume Sample

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Norris Ryan
1742 Kristoffer Forest,  Los Angeles, CA
+1 (555) 280 7049

Work Experience

IT Delivery Manager
07/2017 - PRESENT
Boston, MA
  • Define the project / requirements, identify key structures, scope and resoouces
  • Manage Agile Delivery (SCRUM) to ensure project objectives are fulfiled
  • Keep documentation in order and available to authorized personnel
  • Organize project colaboration and communication
  • Report status, forecast, risks and deviations and propose measures to keep the project on the track
  • Keep project registers up-to-date (Issues, risks, budget, Minutes of meeting)
  • Keep good team spirit
  • Overall responsibility for all the IT delivery activities for a key client-facing platform, marketed and sold as a SaaS to Intertek’s clients
Senior IT Delivery Manager
10/2010 - 02/2017
Los Angeles, CA
  • Budget responsibility (c.a. US$1 MM in 2017)
  • Manages and delivers BI projects according to planning; Interacts with project stakeholders and manages contractors and internal IT project resources as required to achieve project objectives
  • Understands business requirements/process and translates them into solution design
  • Conducts hands-on development and customizing of BO solutions
  • Ensures appropriate system, testing and project management documentation
  • Supports test design and functional testing
  • Acts as a consultant to business as well as Informatics management
  • Creates Roadmap and acts as a consultant to business as well as Project/Informatics management
IT Delivery Manager Application Development
12/2003 - 05/2010
Philadelphia, PA
  • Be a self-responsible and pro-active member of a ADMD Vendor Management Office working in a virtual global team
  • Actively support the implementation of the company and department sourcing goals
  • Work with procurement to ensure that supplier relationship management processes are followed
  • Ensure that the internal and external service providers deliver IT services and resolve incidents and issues in accordance with the agreed scope & service level agreements
  • Evaluate customer satisfaction measurements, while managing any issues/disputes between Roche IT and the vendor
  • Contribute to the development and broadening of vendor and stakeholder management competencies, processes and knowledge base
  • Ensure operational stability and effectiveness and security standards of the Outsourced services
  • Experience in Digital,, CRM
  • Day-to-Day oversight of cross-functional delivery activities


International Technological University
1998 - 2003
Bachelor's Degree in Computer Science

Professional Skills

  • Communication skills and skills to cooperate with persons at different organisation levels
  • Excellent interpersonal skills and conflict resolutions skills
  • Strong interpersonal and leadership skills including experience in organizing, planning and overseeing the work of large teams
  • Key technical skills required: UNIX (strong), Python (strong), KDB+ and/or other NoSQL IMDBs (proficient), C++ (proficient)
  • Demonstrated strong leadership skills with hands on management of project execution
  • Mentors, coaches and develops PMs by defining behaviors/ skills, identifying skill gaps and outlining gap closing plans
  • Excellent organizational skills including meeting agendas, minutes, documentation, etc

How to write IT Delivery Manager Resume

IT Delivery Manager role is responsible for organization, business, leadership, planning, persuasion, negotiations, analytical, trading, security, recruiting.
To write great resume for it delivery manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For IT Delivery Manager Resume

The section contact information is important in your it delivery manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your IT Delivery Manager Resume

The section work experience is an essential part of your it delivery manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it delivery manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it delivery manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative IT Delivery Manager resume experience can include:

  • Skills to envisage possible problems, determine and implement solutions; Influencing, persuasion and negotiations skills
  • Excellent oral and written communication skills (English speaking - required)
  • Excellent skills in MS Project, and full MS Office Suite
  • Applies resource management practices to effectively manage resource capacities and skill sets
  • Influencing, persuasion and negotiations skills (with different organisation levels)
  • Strong history and track record of completing quality projects on time, as well as a proven track record in coaching and mentoring others to success

Education on an IT Delivery Manager Resume

Make sure to make education a priority on your it delivery manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it delivery manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in IT Delivery Manager Resume

When listing skills on your it delivery manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical it delivery manager skills:

  • Strong communication skills and skills to cooperate with people at different organisation levels and different areas, eg. Business/IT
  • Strong analytical and business problem solving skills with the ability to troubleshoot and resolve data related issues
  • Strong organizational, analytical, problem-solving and conceptual skills
  • Strong team leadership & influencing skills
  • Excellent communication skills with the ability to speak and write at both senior and junior levels within an organisation
  • Strong analytical skills with the ability to drive structured problem solving and solutions across stakeholder groups

List of Typical Experience For an IT Delivery Manager Resume


Experience For Senior IT Delivery Manager Resume

  • Ensures a cost-effective delivery of Non-Prod Environments including for resource forecasting and planning
  • Responsible for prioritising and managing own workload, and others as required
  • Five years of progressively responsible experience in IT managing complex application development/enhancement projects
  • Knowledge and experience of analytical best practices and techniques (e.g. Spec By Example)
  • Extensive experience with Project Management tools

Experience For IT Delivery Manager IAM Delivery Resume

  • Ensures the work priority for team is aligned with the business strategy and the requirements
  • Managing project demand from intake, discovery, planning, scheduling, staffing and development through to production deployment
  • Investing in a next generation trading platform for the global SBL Trading and Funding desk
  • Contributing to and/or facilitating security reviews, release management, capacity planning, infrastructure change scheduling, etc.; and
  • Making recommendations to the board of directors regarding new capabilities and futures which can bring customer benefits
  • Driving clarity and action against business goals, putting the customer at the heart of everything we do

Experience For IT Delivery Manager Application Development Resume

  • Banking background and understanding of banking regulatory requirements is an advantage
  • Planning and executing the delivery activities as defined in the life cycle as implemented
  • Ensuring information is flowing appropriately, observed, analyzed and consumed by the team and used to improve delivery practices
  • Managing, and escalating risks from delivery activities to a greater governance structure when required
  • Monitoring, Budgeting and Evaluation and Project Performance Metrics
  • Leading Teams, Agile way of working

Experience For MDM IT Delivery Manager Resume

  • Managing onsite and offshore coordination and delivery of the solutions
  • Building on some of the components of Ops IT’s strategic architecture, such as the Ops Big Database and Colossus
  • Managing the project and service allocated budget
  • Beeing Reponsable for Continous improvement of the E2E delivery process
  • Utilizing continuous Integration and DevOps
  • Utilizing Financial management; and,
  • Managing project team and outside partnership resources

Experience For Senior IT Delivery Manager Application Development Resume

  • Acts as escalation point for PMs, assisting in resolving and mitigating project issues and risks
  • ) of progressive roles managing IT project planning, delivery, and execution using Agile methodology
  • Attend all relevant client meetings to ensure consistent messaging and understanding of current and future delivery status
  • Continually engage client sponsors, stakeholders and all delivery-success-relevant resources to develop and maintain an open, collaborative and ultimately successful relationship
  • Provides reporting on technology performance of the Division as well as regular review of systems to ensure that technology is meeting SLAs
  • Work closely with various team leaders for planning, managing, and implementation of changes
  • Track record of developing and enforcing project management procedures and policies
  • Ensure sharing of best practices/business domain knowledge/exploiting synergies between teams

Experience For Enterprise IT Delivery Manager Salesforce Resume

  • Leads the gathering and clarification of local and legal business requirements and ensure high quality solutions are being implemented
  • Responsible for ensuring the vendor teams are adhering to Aetna and individual application standards
  • Dynamic and prestigious work environment, interesting projects using the newest technologies, all within a global IT function
  • Professional development culture supported by training, development plans, international opportunities, including short & long-term assignments
  • Resolve complex business and technical issues by making decisions using sound business judgment
  • Provides strategic support and advice during the Division meetings
  • Partners with business and tech stakeholders on tech initiatives, including management of project intake process

Experience For FID IT Delivery Manager Resume

  • Manage project execution and IT delivery, providing day-to-day project leadership
  • Provide status reporting as required by IT leadership
  • Focuses PMs on achievement of project/program outcomes, holding PMs accountable for project/program results
  • Enhances existing methodologies, standards and process to improve project/program management capabilities of PM group
  • Confidence and presence and calming influence

Experience For IT Delivery Manager Resume

  • Partner with the Business Unit in executing on the Business Unit’s project and portfolio management vision
  • Ensure capitalization targets are being met
  • Work with IT cross functional teams to determine sizing of projects
  • Exemplify positive customer service behaviors and promote a culture focused on ensuring customer needs are met
  • Ensure IT resources are committed and engaged for all activities including development, implementation, and support
  • Identify Business Partner requirements concerning application and service development, consult and propose solutions and be accountable for their delivery
  • Support innovation of in scope processes and technologies and identify opportunities to reuse existing solutions
  • Develop relationships with people originating from various cultures
  • Extensive knowledge of the IT services outsourcing

Experience For Senior IT Delivery Manager Resume

  • Readiness to travel depending on project/service needs (approx. 20% of work time)
  • In-depth understanding of System Development Lifecycle (SDLC) methodologies
  • Managing multiple work streams of IT technical project delivery through close coordination/cooperation with technical teams
  • Facilitate/lead requirements gathering sessions and build project plans
  • Coordinated user acceptance testing

Experience For IT Delivery Manager IAM Delivery Resume

  • Reviewed and maintained financial reporting across a portfolio
  • Familiarity with most these technologies: R, Mat Lab, Q, UML, Web Services, XML, HTTP, SSL, TCP/IP, Caching, PERL, TCL/TK, QTP and Shell Script
  • Experiance of Agile estimation and planning
  • Accountable for managing scope, time, resources and budget and manage project issues, risks and escalate where appropriate
  • Supports the realization of functional change requests & business implementation by using the appropriate strategies, methods and tools
  • Practicing/heavy involvement
  • Quickly assimilates the delivery principles, core expectations and those of a consulting statement of work as north stars to ensure successful overall delivery

List of Typical Skills For an IT Delivery Manager Resume


Skills For Senior IT Delivery Manager Resume

  • Excellent written and verbal communication skills with the ability to relate to all levels of Publix associates
  • Proven analytical skills to analyze financial and schedule forecasts and identify issues and opportunities
  • Team worker, effective leadership and inter-personal communication skills (written and verbal business English)
  • Excellent verbal and written communication skills at all levels of IT and non-IT
  • Effectively prioritise and execute tasks across multiple stakeholders
  • Excellent customer service skills with a sense of urgency to meet business expectations

Skills For IT Delivery Manager IAM Delivery Resume

  • Highly metrics driven approach with strong organization skills
  • Excellent communication skills and be able to translate complex technical issue to business users
  • Staff teams with needed skills to deliver highest priority work
  • Proven experience working with and gaining the confidence of technologists
  • Hand on experience leading projects/programs in different areas of IT and/or relevant consulting experience

Skills For IT Delivery Manager Application Development Resume

  • Enterprise IT delivery experience, including implementation experience with one or more common enterprise software solutions (e.g. CRM, ERP)
  • Experience partnering with business to define platform strategy and prioritization of change programs
  • Strong experience in Developing software solutions and relevant project, program management
  • Strong client focus, with demonstrated track record in delivering complex projects on short time frame
  • Solid SDLC understanding and implementation experience (both Agile and Waterfall)
  • Seasoned long-range planning skills that are able to consider multiple possible outcomes and develop right-sized contingency plans
  • Great stakeholder engagement and cross-functional working skills with internal stakeholders and external partners
  • Proven experience managing large project teams and sub teams
  • Anticipate and build contingency plans and great problem solving skills

Skills For MDM IT Delivery Manager Resume

  • Expert problem solving skills and ability to work collaboratively with other departments to resolve complex issues
  • Assess project roadmaps and drive short and long term actions to address skills and capacity planning
  • Skills to envisage possible problems, determine and implement solutions
  • Work effectively with business areas, IT management, and staff
  • Situational skills to successfully approach and engage others with structure, flexibility or the appropriate blend
  • Comes with a strong experience to lead international/national projects
  • A good network in ICT area. Good Knowledge of SAFe Agile Methodology
  • Manage project skills and staffing plan and identify resource gaps and contention issues
  • Knowledge of how to mature project management capability and successful improve skills

Skills For Senior IT Delivery Manager Application Development Resume

  • Coach and mentor team members to develop skills and enable them to remove impediments
  • Managing and mentoring experience with developers
  • Varying project delivery life cycles experience - Waterfall, Agile, Rapid
  • Experience working in a Consulting Services Organization servicing external clients desired
  • Experience defining, leading and improving technology delivery capability

Skills For Enterprise IT Delivery Manager Salesforce Resume

  • Selects and builds strong functional teams through formal training, diverse assignments, coaching, mentoring, and other development techniques
  • Excellent understanding of network routing, LAN switching, and WAN technologies
  • A proven track record of delivering software projects to demanding product owners in an Agile environment
  • A good understanding of release management with tasks involved in releasing software
  • A good understanding of development support tools (e.g Jira to help with tracking the teams workload)
  • Experience in working in investment banking area (highly desirable)

Skills For FID IT Delivery Manager Resume

  • Experience of delivering software projects using Agile and/or Waterfall methodologies
  • Clear consideration for balancing effective collaboration with all stakeholders while maintaining a neutral and honest perspective on risk and progress
  • Implement effective Performance Management, including objective-setting, performance feedback, and recognition and salary administration
  • Experience with supporting business stakeholders on Retail and eCommerce business operations
  • Excellent use of MS Office products, including MS Project, Visio, Word, Excel, and PowerPoint
  • Experience in portfolio management, requirements definition and/ or deployment of business requirements to information systems including

Skills For IT Delivery Manager Resume

  • Experience in delivering large complex projects
  • In-depth and demonstrated expertise in delivering people, process, and technology change
  • Experience in reporting project status to management
  • Experience working with supply chain related projects especially in Pharma industry is highly desirable and considered as important advantage
  • Experience in working with virtual/dispersed project/service teams
  • Hands-on experience and expertise in IT delivery planning and management
  • A wealth of experience managing third party vendors to deliver software support and solutions
  • Excellent understanding of issue / risk management and resolution / mitigation

Skills For Senior IT Delivery Manager Resume

  • Experience of managing cross-cultural teams
  • Strong knowledge of Business Process Modeling Notation (BPMN) / Case Management tools e.g. " Edoras one"
  • Experience of delivering complex projects throughout project lifecycle and in large multinational organizations
  • Proven track record in program/project management, People Management, Vendor Management, Budgeting
  • Experience of working in a global IT organisation within financial services
  • Experience in multiple project management methodologies, including Agile or similar

Skills For IT Delivery Manager IAM Delivery Resume

  • Significant experience in working with on/offshore teams
  • Experience in managing an outsourced managed service
  • Experience managing production application support teams in a 24x7 model
  • Experience managing a large enterprise network
  • Excellent understanding of network security technologies
  • Experience with VPN networking
  • Experience of working within a large corporate environment
  • Experience within an Agile process of software development (SCRUM)
  • Understand a complex business landscape and to establish effective cooperation model with business partners

List of Typical Responsibilities For an IT Delivery Manager Resume


Responsibilities For Senior IT Delivery Manager Resume

  • Experience in Risk IT [Credit Risk and Market Risk] which strong analytical skills
  • Experience in working in a virtual team project; Experience in working with services in ITIL methodology
  • Proven project management experience and success in delivery
  • Knowledge and experience of analytical best practices and techniques (e.g. experience with techniques such as Spec By Example)
  • Self-reliance and effective in management of a large area (support and development of the BI platform); Ability to build strong relationships with stakeholders

Responsibilities For IT Delivery Manager IAM Delivery Resume

  • Proven experience successfully managing complex IT initiatives - 7 Years
  • Proven experience successfully managing large teams of diverse resources - 7 Years
  • Proven experience collaborating at the Director and VP level - 4 Years
  • Demonstrated experience in building win- win relationships with Business and IS partners
  • Proven experience managing a large multimillion dollar project that have significant business implications
  • Driving improvements in supplier delivery through strong commercial awareness and directive management of suppliers
  • Good understanding of the IT service delivery market with a focus on sourcing in Malaysia
  • Experience with Oracle EBS ERP system required -- Order-to-Cash, Inventory, Warehouse Mgmt

Responsibilities For IT Delivery Manager Application Development Resume

  • Own the business goal and challenge stakeholders, peers and reports to deliver excellent results
  • Ensure the best customer and internal user experience
  • Experience with multiple hardware vendor platforms
  • Domain knowledge in the business or technical areas in which ADMD operates
  • Experience in Project life cycle activities on development, maintenance, test automation [using QTP] projects
  • Experience in Scripting / Automation tools. Preferably Python
  • Experience in Unix and System Support and Development

Responsibilities For MDM IT Delivery Manager Resume

  • Team Lead, Project Management and Oracle DB experience
  • Hands-on experience and expertise in IT team management
  • Experience with IPS sensors
  • Experience with Network Firewalls
  • Experience with Web Proxy Gateways such as McAfee
  • Experience with In-store Item Management and Labor Management systems and business processes

Responsibilities For Senior IT Delivery Manager Application Development Resume

  • Experience in work with virtual/dispersed project/service team
  • Excellent relocation package - up to 20 000 PLN gross
  • Knowledge of good practices in the IT service delivery market, such as ITIL
  • Hands-on IT project management experience
  • Responsible for high priority, cross-functional programs that require interaction with executives and a wide range of technical and functional resources

Responsibilities For Enterprise IT Delivery Manager Salesforce Resume

  • Negotiate , prioritize and resolve issues , identifying impact on other activities, systems and projects
  • Analyze and work with stakeholders to prioritize application implementation/ defects/ enhancement and participate in the change management process
  • Extensive cross functional end to end technical Delivery experience
  • Professional Qualification Prince 2 / ITIL / MSP or significant equivalent experience
  • Technical change / transformation experience
  • Partners with peers in the IT-organization and business to design and improve solutions and prioritize identified opportunities to improve business processes

Responsibilities For FID IT Delivery Manager Resume

  • Experience in Lean and use Daily Management for continues improvement of the delivery processes
  • Experience in area of ICT, PMO, Project/Program Management
  • Agile Software Delivery experience is required
  • Knowledge of good practices in IT Service Delivery and Project Management
  • Experience within Agile process of software development (SCRUM)
  • Guiding teammates in rationalizing and deploying emerging technologies that drive increased business value

Responsibilities For IT Delivery Manager Resume

  • Leading teams in a rapidly changing environment including performance management, coaching for development, and resource assignment
  • Mentoring and developing other resources on the IT team
  • Understanding of the application development lifecycle
  • In roles responsible for leading, guiding and advising on how to be successful with disruptive or broad transformational change related programs
  • Participate in establishing sourcing from 3rd party vendors to create capacity flexibility and scalability
  • Be responsible for managing business critical Securities Lending Programs
  • In coordinating project teams and managing IT projects

Responsibilities For Senior IT Delivery Manager Resume

  • Knowledge of technology structures that incorporate variable staffing evolving platforms, cost and value arbitrage value propositions
  • Team and resource management including formal coaching
  • Recommend best solutions incorporating build, buy or wait based on understanding of business issues
  • Sound knowledge of all software engineering processes/policies in both development and support activities Knowledge of NCR Tools
  • Participates, as required, in steering committee meetings, senior executive meetings and other such events
  • Responsabile UAT and Post Production Support, regarding project Scope

Responsibilities For IT Delivery Manager IAM Delivery Resume

  • Develop and manage training strategy and plans to improve team’s ability to deliver
  • Oversee and manage standard team performance metrics and reporting
  • Be responsible for business analysis, program management, outlining risks & mitigation plans
  • Translate business strategies and emerging external trends to organizational and operational tactics
  • Certificate confirming knowledge of project and programme management methods (e.g. PMM (PMI), CSV, GxP)
  • Contribute to the development of our products and guide the future evolution of our systems by playing a key IT architectural role

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