IT Assistant Resume Sample

5.0
9 votes
Wilhelm Sanford
5463 Nayeli Overpass,  San Francisco, CA
+1 (555) 596 0227

Work Experience


Senior IT Assistant, Business Management
07/2015 - PRESENT
Chicago, IL
  • Provide general IT support to students and employees
  • Manage user logon accounts using Microsoft Active Directory
  • Ensure new hires have the necessary accounts, permissions, e-mail groups, and access card
  • Repair broken hardware by replacing parts and/or contacting service company
  • Maintain printers, in conjunction with facilities, by clearing paper jams, replacing toner, stocking paper, replacing parts, and/or contacting service company
  • Install/upgrade classroom hardware/software to meet academic needs for different classes and instructors
  • Assist in building maintenance and/or projects as needed
  • Strong experience with Microsoft Windows platforms (Windows 10, Server 2008/2012)
  • Proficient with all Microsoft Office Suite Applications / Office 365
IT Assistant Manager
11/2012 - 02/2015
Boston, MA
  • Provide help-desk support to all employees by responding to user phone calls and ITSD tickets
  • Familiarity with Windows operating systems and Microsoft-related products and platforms
  • Resourcefulness and problem-solving aptitude
  • Physical ability to lift up to 25 pounds
  • Display good written, verbal technical skills, and work as a true team player in a dynamic and ever-changing environment
  • Communicate basic technical information clearly and concisely both in writing and orally
  • Install, maintain and configure basic software and hardware
  • Use basic spread sheet and database applications
  • Move 50 pounds
On Call IT Assistant
07/2010 - 09/2012
San Francisco, CA
  • Experience with VMware helpful
  • Experience with network administration helpful
  • Communicate effectively with students, faculty, and staff via telephone, e-mail, or in-person
  • Formulating Strategies and Concepts
  • Planning and Organizing
  • Create marketing, client and internal presentations (under direction of SVP’s)
  • Assist SVP’s in providing process and analytical support for critical corporate initiatives and reporting
  • Install and configure software and hardware; upgrade systems with new releases and models; troubleshoot system issues
  • Set up accounts, workstations, and office equipment (phones, printers, projectors, etc.)

Education


Drew University
2005 - 2009
Bachelor's Degree in Computer Science

Professional Skills


  • Excellent communication skills (written and oral), including presentation and training skills
  • Strong teamwork and interpersonal skills and the ability to communicate with all management levels and ability to coach/mentor more junior staff
  • Basic skills in the following areas: hardware, software, telecommunications, networking, and troubleshooting
  • Reasonable cost analysis, cost management and budgeting skills
  • Demonstrated experience in time management and multiple task management and keep the on-going deliverables and schedules on track
  • Experience in unit/integration testing tools and practices, as well as experience on automation software utilities
  • Demonstrate strong ability to identify, analyze and solve problems

How to write IT Assistant Resume

IT Assistant role is responsible for security, technology, finance, training, integration, mac, procurement, printing, purchasing, shipping.
To write great resume for it assistant job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For IT Assistant Resume

The section contact information is important in your it assistant resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your IT Assistant Resume

The section work experience is an essential part of your it assistant resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous it assistant responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular it assistant position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative IT Assistant resume experience can include:

  • Fast learning skills, extreme motivation to acquaint new tools and methods
  • Multitask and to effectively manage your time
  • Prior experience with Active Directory and MS Exchange server would be nice to have
  • Specifying, scheduling and prioritising work for team members
  • Validating and obtaining sign-off for functional requirements/specifications
  • Previous hands-on experience in planning, organizing and delivering administrative support services is highly desirable

Education on an IT Assistant Resume

Make sure to make education a priority on your it assistant resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your it assistant experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in IT Assistant Resume

When listing skills on your it assistant resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical it assistant skills:

  • Ensuring system issues and faults are resolved effectively, escalating serious issues
  • Proven experience with network analysis tools including sniffer / packet capture technologies
  • Communicate effectively with the management groups and office technical staff
  • Support Junior Administrators to spread knowledge level in the team and develop their skills
  • Provide technical skills in support of IT services and management of the IT infrastructure
  • Interface with various teams to effectively communicate information and concerns involving IT issues

List of Typical Experience For an IT Assistant Resume

1

Experience For Senior IT Assistant, Business Management Resume

  • Operates effectively as part of a larger team and in managing his or her own work
  • Cabling experience (cable ends) highly advantageous
  • Devising processes, guidelines and documents experience advantageous
  • Experience working in large/global corporate environments involving multiple businesses
  • Experience in computer based training instructional design with learning design software such as Adobe Captivate, Adobe Connect, Visio
  • Practical experience in network security design/operations including perimeter and internal network defense-in-depth principals/best practices
  • Experience in relevant Microsoft technologies, including Office 2007/2010/365, and Remote support tools
2

Experience For IT Assistant Manager Resume

  • Assess alternatives and consult stakeholders, and evaluate and communicate potential risks prior to making decisions
  • Work experience in dealing with Customer Support and Services is an asset
  • Manage local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs
  • Experience of working in teams based in different locations
  • Excellent written and spoken of both English and Chinese (preferably with fluent Mandarin)
  • Prioritize and keep track of simultaneous tasks and deadlines
  • Analyze problems and procedures to find creative, logical and effective solutions
  • Previous experience with related industry
3

Experience For Executive Assistant / IT Assistant Resume

  • Participate in inter-agency events, meetings or discussions to present UNICEF ICT interests, priorities and position
  • Work experience with a development organization with multi-cultural and diverse environment is an asset
  • Assisting faculty during classroom instruction during daytime hours
  • Making deliveries/providing courier service
  • Working knowledge in Quality Assurance and testing of software application
4

Experience For On Call IT Assistant Resume

  • Reporting to the IT Manager, responsibilities and essential job functions include but are not limited to the following
  • Scheduling appointments with customers for problem resolution
  • Assisting Technology staff with projects
  • Maintaining the Help Desk as a clean and orderly facility
  • Handling of all requests appropriately and set the business needs right
  • Providing MAC and PC support
  • Maintaining the agreed services and IT infrastructure
5

Experience For IT Assistant Team Lead Resume

  • Solving of issues on the IT infrastructure/applications with direct/potential impact on the quality of service provided to customers
  • Follow standard Help Desk operating procedures, which include accurately monitoring, creating, and update Help Desk tickets
  • Assists in writing, developing, and updating technical support documentation for users
  • Extensive understanding of IT risk management/audit methodologies and regulatory requirements pertaining to information security, privacy and/or data security
  • To maintain and ensuring the CPU environment are in CPU standard operating procedure
6

Experience For It-assistant IT Manager Resume

  • To detect and remove any PC Network virus using existing anti virus software
  • Provide training to Faculty in use of building blocks like Collaboration, Turnitin etc
  • Support the planning, organization and implementation of capacity building and knowledge management initiatives to enhance staff competencies
  • Support and consulting of Service Delivery Management during order and pre-sales process and cost optimization
  • Assist with maintaining the integrity of data on system ensuring the Daily Backup was completed successfully
  • Deeper ITIL knowledge corresponding to ITIL foundation training
  • Prepare the necessary materials, including reports, presentations, agendas and other meeting collateral
7

Experience For IT Assistant / Help Desk Resume

  • Properly document support, repair, and project activities using a helpdesk ticketing system
  • Set up PC, iPads, laptops for any upcoming training events or users
  • Assist shipping and receiving
  • Be responsible for monitoring printers, replace paper/toner
  • Assist with the installation and upgrading of hardware and software
8

Experience For Engineering / IT Assistant Resume

  • Offer technical support and training to those non-ICT specialist staff
  • Basic knowledge of Microsoft Networking
  • Assist in checking in returned equipment
  • Perform helpdesk support and troubleshooting
  • Basic network troubleshooting (LAN/WLAN) at the office
9

Experience For IT Assistant Resume

  • Install, configure, and maintain Windows and Macintosh operating systems, hardware, and applications
  • Provide reporting on communication usage to the CIO and branch managers on a monthly basis
  • To check the computer supporting inventory (Diskette, ribbon and paper)
  • To control the CPU systems performance ensuring the global systems and PC network
  • To support users in solving computer problems either by their technical knowledge or guided by the IT Manager or computer vendors
  • Advocate for people oriented management ensuring equality for employees
10

Experience For Senior IT Assistant, Business Management Resume

  • Assist in providing information for reports, reviews or audits
  • Provide training to Faculty in use of Blackboard for beginner, mid and Advance levels
  • Search by Job Opening ID number 17336
  • Advanced knowledge in the Microsoft Suite of Products (including MS Word, MS Excel & MS PowerPoint) is required
  • 1-st Level Support related to IT issues accortding to ITIL processes
  • University level courses in computer science, information systems, engineering, telecommunications, or equivalent qualifications is desirable
  • Stay abreast of ICT trends, developments and best practices through professional development –journals, training, certification, etc
  • Coordinates customer-driven and / or technical changes during service lifecycle
  • Independently executes standard tickets to provide service according to KPIs

List of Typical Skills For an IT Assistant Resume

1

Skills For Senior IT Assistant, Business Management Resume

  • Good understanding of the hardware used to prepare machines for new hires; laptop servicing
  • Experience in managing low/medium scale and/or multiple projects, including simultaneous task assignments
  • Experience repairing and resolving internet and connectivity issues
  • Define and validate business requirements, and establishing clear traceability with requirements and application architecture/design
  • Interested in gaining experience in multinational organization
  • Leadership / good at working in a network
  • Experience in setting up peripherals such as printers or routers
2

Skills For IT Assistant Manager Resume

  • Customer service and computer-based experience
  • Ensure that changes are recorded and then evaluated, authorized, prioritized, planned tested, implemented, documented and reviewed in controlled manner
  • Setting objectives and developing staff and handling first line personnel issues
  • Participating in requirements gathering sessions, producing basic documentation, typically under the guidance of a Subject Matter Expert (SME)
  • Planning and delivering development projects to agreed schedules
3

Skills For Executive Assistant / IT Assistant Resume

  • Establishing and maintaining relationships with key stakeholders both internal and external
  • Tracking and reporting on project progress against defined requirements throughout the project life cycle
  • Maintaining the printers and audiovisual equipment in the building
  • Understanding of Cloud solutions, approaches and principles, and exposure to other emerging technologies such as Artificial Intelligence, Robotics, Blockchain
  • Understanding of VPNs and MS Office
4

Skills For On Call IT Assistant Resume

  • Having responsibility for a team of IT specialists, which includes performance management,
  • Liaising with other IT team members to ensure that common procedures are adhered to and any weaknesses
  • Working with accountants and Facilities teams on all aspects of Asset Management
  • Liaising with phone and tech suppliers
  • Configuring hardware for new starters
  • Training new starters in Jira and Confluence
  • Maintaining IP Telephony
  • Monitoring system use and security
5

Skills For IT Assistant Team Lead Resume

  • Managing IT contracts, vendors, system and software licenses
  • Providing day-to-day guidance and mentorship to team members, as appropriate
  • PC & Server building, installation and troubleshooting
  • Cisco Network Switch cabling, connectivity, configurations and troubleshooting
  • Be an outstanding problem solver
  • Energise the team by contributing your drive and passion to wow our guests with personal touches, thoughtful gestures and real care
  • Be front and centre at the times when things are going great and also right there when they're not!
  • Business analysis - Providing business analysis support for the planned projects and enhancements through
  • Achieve Service Level Agreement on work assigned within the job ticketing system, Infra-enterprise
6

Skills For It-assistant IT Manager Resume

  • Assume responsibility for resolving Windows OS technical issues
  • Oversee help desk system, directing specific issues to different staff members on IT team
  • Maintain and track all hardware inventory as well as installing new hardware systems
  • Aid in setting up conference room technology as needed
  • Tech Support including Windows environment administration
  • Special consideration given to students with IT knowledge, ability to troubleshoot and solve IT and networking issues
7

Skills For IT Assistant / Help Desk Resume

  • Proficiency with Microsoft Office applications, including Outlook, Word, Excel, Office 365
  • IT Operations-related certification(s) from a recognized college, or specialized training institution
  • In depth understanding of diverse computer systems and networks
  • Apply common sense understanding to carry out instructions furnished in written oral form or via DRH applications
  • Knowledge of 3G, WiFi and wired networks as well as IPhone
  • Proficiency in oral and written English and French
  • Make an impact in the communities we serve
8

Skills For Engineering / IT Assistant Resume

  • Complying with all relevant security policies, quality policies, FCA regulations, and enhancements are identified and addressed to actively promote best practice; Pensions regulations and department development standards
  • Focus on excellent customer service and needs of the user community
  • Demonstrate competence and character that inspires trust
  • Excellent oral and written English, clear communication
  • Able to work independently, exercising sound judgment and initiative
  • Focus on continuous learning to further IT knowledge
  • Self-starting attitude, resourcefulness, professionalism
9

Skills For IT Assistant Resume

  • MS Server 2008 Networks & AD administration and troubleshooting
  • Network infrastructure and peripherals support and troubleshooting (essential)
  • Reliable and cooperative team player; displays consideration and respect for others
  • Able to respect all BCG information as personal and confidential
  • Knowledge on PCI DSS
  • End-user support of MS Office 2010, adobe and other standard desktop software products (essential)
10

Skills For Senior IT Assistant, Business Management Resume

  • Opera PMS, POS Systems, Inventory Management System, Payroll and Time attendance system, Delphi, ShadowProtect, Veritas Backup, Cisco and Fortigate Routers & Firewalls (an advantage)
  • Documenting and reporting on IT issues and training users on new products & security policies
  • Use your initiative to make decisions in the best interests of our Guests and our business simultaneously
  • Have fun at work and encourage an appropriate, fun, participative atmosphere for both team mates and our Guests
  • Assisting in execution and development of user acceptance test plans incorporating, wherever practical, the use of Automation in the execution and summary reporting of test cases
  • Provide direction and leadership in advocating project objectives and in ensuring that all stakeholders are well informed about the project activities and goals
  • Ensure timely preparation and compilation of the Project Annual/Quarterly Work Plans and Progress/Final substantial reports
  • Project Planning: Consults and provides inputs to project manager in the project planning process with team members, customers, business analysts, architects, and other IT groups
  • Project Execution: Providing project management support for all the ongoing projects through

List of Typical Responsibilities For an IT Assistant Resume

1

Responsibilities For Senior IT Assistant, Business Management Resume

  • Experience in working with Agile teams and demonstrated experience in coordinating large scale projects using project management tools such as MS Project
  • Proven experience as IT Assistant or relevant position
  • Possess IT skills in Application & Integration, Data & Analytics, IT Security & Risk, Infrastructure
  • Experience in writing use cases, assisting clients in performing end-to-end business process testing
  • Extensive experience in Cisco switching & routing, PA firewall technologies and expert in information security principles
  • Good knowledge related to network traffic, optimizing data flow, implement security standards, platform maintenance
  • Good analyst knowledge of whole network environment, of the network and structure of the existing
2

Responsibilities For IT Assistant Manager Resume

  • Experience in IT Application Development or Architecture to support an organization’s application services requirements
  • Knowledge or basic experience in IT (Windows, Unix, Linux, Databases etc.)
  • Previous experience in an IT/Tech Support role
  • Experienced with track IT inventories
  • Phone systems experience desirable (Nortel), but not required
  • Experience of Printers
  • Works collaboratively with counterparts across ITS to find opportunities for cost effectiveness and process efficiency gains
  • Weigh, package, and deliver completed equipment to UPS pickup location in building
3

Responsibilities For Executive Assistant / IT Assistant Resume

  • Provide recommendations to users on appropriate solutions, along with guidance concerning the business implications of projects
  • Installation of monitors, docking stations, etc
  • Verification of the correct functioning of printers (network)
  • Assist with applying system upgrades
  • Assist in the evaluation of new systems and detailing specifications for customisation of current and future systems to address hotel needs
4

Responsibilities For On Call IT Assistant Resume

  • Assist with coordinating support issues between users at the hotel and the Marriott Customer Support Centre
  • Assist with compiling monthly system performance reports
  • Assist with maintaining detailed log of all DP equipment (ie serial numbers, make, model, what software is on each PC etc)
  • Technical overview in OS, Network, Storage, Back up, Databases, Middleware, Scripting
  • Team player who is cooperative with sharing of information and knowledge
5

Responsibilities For IT Assistant Team Lead Resume

  • Assist the Area ICT Officer to provide help, support and assist with capacity building and knowledge management
  • Provide efficient end-user hardware / software problem resolution and support as assigned by the job ticketing system, Infra-enterprise
  • Offer or coordinate training workshops or clinics to build end-users capacity or to introduce new solutions and services
  • Project leading on ERP
  • Prepare and maintain necessary documentation related to IT tools for the technical discussions/meetings; and update the living document on regular basis
  • Collaborates with Remedy and eServices providers for issues or enhancements impacting ISAM activities
6

Responsibilities For It-assistant IT Manager Resume

  • Documents incident/problem status and resolution in tracking system (Remedy). Document solutions to common problems and respond to frequently asked questions
  • Maintains inventory of related IFC software licenses, monitoring institutional charges against that inventory
  • Tracks trending of issues and escalate, as appropriate
  • Implement corporate solutions, services and keep systems and applications up and running
  • Work in a Helpdesk environment with all support activities
7

Responsibilities For IT Assistant / Help Desk Resume

  • Assist with IT equipment
  • Extensive Vmware virtualization (Desktop, Server, Storage, Network) Design, Build and Maintain Experience: VMware VDI, ESXi, VSAN, NSX, vCloud, Horizon 6, Thin Client
  • Systems administration background (Windows, Redhat Linux) with knowledge of networks , firewall, storage(SAN/NAS) infrastructure, LDAP, Microsoft Active Directory/GPO, Exchange, Oracle
  • Experience in SharePoint /.Net Development and Support
  • Strong working/technical knowledge of network and security technologies related to IPS/IDS, internet monitoring, vulnerability management, encryption, DLP, DDoS, firewalls/ACLs, SDN, LAN/MAN/WAN, routing protocols,
8

Responsibilities For Engineering / IT Assistant Resume

  • Create accounts for new hires in multiple internal systems, including the Active Directory
  • Configure computers and install software on new hire/replacement computers
  • Migrate data from a user’s old machine to their replacement machines
  • Remove PST’s from terminated employee’s machines, and back up files on server
  • Diagnose and repair hardware and software
  • Install RAM/HD in desktops/laptops
  • Oversee local operations of Active Directory domain
  • Support and monitor Print Server and File Share
9

Responsibilities For IT Assistant Resume

  • Manage Windows Active Directory Users and Groups
  • Deploy Windows and Mac workstations
  • Support VOIP phone system as a liaison to VoIP service provider
  • Troubleshoot/Review corporate antivirus/anti-malware software
  • Share information and communicate technical information to local and remote team members in a friendly, concise manner
  • Primary responsibility is to provide technical assistance to faculty, staff, and students
  • Respond to questions from callers, email, and walk-ins with technology problems
  • Record classroom activities, events and misc video needs
  • Arrange service and maintenance visits. Also escort /supervise printer service technicians while at the office
10

Responsibilities For Senior IT Assistant, Business Management Resume

  • Preparation of new hires’ computers under W10/Office 2013
  • Management and launch of videoconferences (e-mail and phone interactions with clients, usually in English)
  • Provide a high level of customer service while supporting end users; support includes, but is not limited to, laptops, desktops, PDAs, phone and voice mail systems
  • Maintain configurations of all notebook and desktop computer systems according to established standards
  • IT Service purchasing ie; Google G Suite, Amazon AWS, Unity 3D
  • Document and update technology related instructions and procedures as required
  • Set up AV equipment for internal/external meetings
  • Set up office for new staff members and office moves

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