International Operations Resume Sample

4.9
17 votes
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Brennan Gusikowski
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Work Experience


International Operations Specialist
11/2017 - PRESENT
Detroit, MI
  • International Wire Transfers repair, release and verification process
  • International incoming payment order processing
  • International clean collection services
  • Foreign check cash letters
  • Foreign banknote services
  • Handling of investigations and client compliant as per bank policy and procedures
  • Handle client calls related to wire inquires, Retail and corporate PIN payments and Community Bank support calls
International Operations
02/2013 - 10/2017
Los Angeles, CA
  • Assume ownership of and drive enhancements to the International team’s knowledge management capabilities – establish yourself as the ‘single source of truth’ for critical reporting and research capabilities across all lines of business
  • Both support and lead given the needs of an individual project – ability and willingness to roll-up the sleeves and ‘own the model’, or direct development as appropriate, always with a focus on identifying key implications for the business
  • Monitor and reduce foreign currency exposure that is attributed to PnL, exposure on ADR’s, and dollarized swaps
  • Bilingual - 100% fluent in both English and Spanish (read, speak, write)
  • Experience with MS Office, some experience with Access and Excel helpful
  • Clear, professional written, verbal and interpersonal communication skills
  • Excellent organizational and team player skills
International Operations Analyst Internship
06/2008 - 08/2012
Dallas, TX
  • Document examination and processing – Import Letters of Credit
  • Document examination and processing – Export Letters of Credit
  • Backup/Cross-train on all other positions within their specific unit
  • Manage all aspects of customer service related matters including resolution of complex issues, documenting and reporting
  • Two years of International FX Operations experience
  • Complete the required steps of the International Division Career Path, or equivalent experience
  • Lead projects that inform the International division’s approach to leveraging key drivers for each Line of Business (Television, Live Events, Consumer Products, Network, Digital) in order to optimize our go to market approach
  • Deploy and manage operational KPI’s and processes to track performance of key initiatives, Lines of Business, and International regions. Capture and evangelize cross-regional learning and best practices

Education


Adelphi University
2003 - 2007
Bachelor's Degree

Professional Skills


  • Enthusiastic, self-starter, with strong leadership skills Strong project management skills, ability to take project from inception to completion
  • Strong IT technical support skills with superior knowledge of operating systems and software
  • Strong blend of analytic and quantitative skills with creative thinking and innovative approach
  • Demonstrated teamwork, leadership and problem solving skills
  • Strong computer skills in Microsoft’s PowerPoint, Excel, Word and Outlook
  • Strong English and Japanese oral and written communication skills is mandatory
  • Strong customer service, organizational and time management skills

How to write International Operations Resume

International Operations role is responsible for leadership, software, security, purchasing, retail, finance, credit, training, procurement, reporting.
To write great resume for international operations job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For International Operations Resume

The section contact information is important in your international operations resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your International Operations Resume

The section work experience is an essential part of your international operations resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous international operations responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular international operations position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative International Operations resume experience can include:

  • Develop and manage strong relationships with international stakeholders across the company
  • Comprehensive 60-day training program, including but not limited to supporting the customer contact center
  • Assist in gathering and monitoring related operational costs and KPI’s
  • Field international customer inquiries conveying information, fulfilling requests, providing timely and accurate quotes, offering pre-and post-sales follow-up from delivery details and expedites to customer advocacy, including all aspects of documentation for service, OE and rebuild shipments
  • Manage door-to-door order to delivery support for regional partners and customers, according to contract and/or pricing agreements
  • Work with regional sales and marketing leaders to ensure that regional growth targets are being met fully and on time

Education on an International Operations Resume

Make sure to make education a priority on your international operations resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your international operations experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in International Operations Resume

When listing skills on your international operations resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical international operations skills:

  • Strong oral and written communication skills for diverse audiences
  • Strong written and verbal communication and Interpersonal skills; Teamwork and leadership
  • Manage execution across various departments through effective planning, prioritizing, communication and most importantly, follow-up
  • Logical thought process / problem solving skills
  • Electronic and hard copy file maintenance skills
  • Spanish or French verbal and written skills require

List of Typical Experience For an International Operations Resume

1

Experience For International Operations Specialist Resume

  • Admissions operations experience, student services experience, or higher education experience
  • Strong computer/Internet experience and ability to learn and adopt new technology
  • To demonstrate forward thinking with the passion, drive and commitment to make a real difference in an intensely competitive retail market
  • Demonstrates an attention to detail; documents specific and accurate information; thoroughly learns a topic; maintains organized files
  • Four years of general office experience
2

Experience For Director of International Operations Resume

  • At least two years hands-on experience in IT infrastructure support and service delivery
  • Training positions (pre-opening and ongoing)
  • Lead the program management, planning, and set-up of new offices for HubSpot in other locations throughout the world
  • Develop systems and procedures to improve pricing and new services,
  • Audit SO’s and PO’s for accuracy with invoices and acknowledgements
3

Experience For Director International Operations Resume

  • Assist customers with technical questions, demonstrating strong systems navigation and data mining with tools and relationships with cross-functional team members
  • Create and manage continuous improvement projects to drive automation, paperless and streamlined processing of international orders
  • As applicable, oversee imports and resolve issues with brokers, regional partners, and vendors
  • Cost Reduction: Identify and drive cost reduction opportunities for import operations via improved LSP efficiency and reduced ad hoc charges. Drive or support procurement team’s sourcing of relevant LSPs
  • Carrier Management: Ensure that carriers perform to agreed operating standards and that volume allocations to the carriers are managed accordingly. Where carriers are not performing this is to be escalated to the Procurement team to address contractually
  • Ops/Tech SME: As the SME for the import operation, possess deep understanding how business requirements are delivered by Amazon’s tech solutions. Serve as SME for GTN and XBTMS. Provide BRD or feature requests to ensure tech support for relevant operations scalability
  • Field international customer inquiries, fulfilling requests, providing timely and accurate quotes, offering pre-and post-sales follow-up from delivery details and expedites to customer advocacy
  • Manage metrics and trend reporting, e.g. backorders and tracking of past dues, on time performance, and other KPI’s that are meaningful to continuous improvement and/or customer satisfaction
  • Provide strategic direction and leadership to the Group International Visual Merchandising, Store Projects, Visual Operations and Retail Operations teams
4

Experience For Head of International Operations Resume

  • Ambassador for Group International liaising with key stakeholders, both internal and external to ensure business success. This includes the CEO, Group Property & Purchasing Director, Creative Directors, Brand Retail Team & VM Managers across the brands and Franchise Partners
  • To work closely with the International Director to influence the CEO on key strategic initiatives
  • Ensure that both brand essence and local market requirements are fully taken into account and in line with partner specifications
  • New MBO’s rolled out
  • Oversee Microscopy business initiatives and operations within LATAM
  • Oversee Analytical business initiatives and operations within US/LATAM
5

Experience For Associate, International Operations Resume

  • Establish and manage an extensive sales network of direct sales, consultants, sales agents, and distributors in the territory
  • Facilitate relationships with 3rd party vendors for point-of-sale and support activities
  • Identify, develop, and target key market segments and industries to increase market share
  • Organize and report information on market share, trends, price points and other useful sales/product/market data for the region
  • Facilitate meetings with cross-functional stakeholders across geos to discuss roadblocks to international growth and find ways to remove them
6

Experience For Senior International Operations Specialist Resume

  • Spearhead cross-functional projects that arise from these meetings
  • Work with regional functional leaders to track progress against regional monthly targets, understand blockers against performance, and align/coordinate to identify actions/programs to remove these blockers
  • Analyze data across geos and business lines to understand trends and trajectories
  • Help ensure regional and cross-geo alignment with global corporate and functional goals
  • Liaise with the localization team as new language support and globalization needs are uncovered to support international growth
  • Prepare ongoing summaries of our International business including new business growth, customer success, market penetration, partner performance, and our overall traction in each of our global regions
7

Experience For International Operations Analyst Internship Resume

  • Coordinate, collaborate and share information with Corporate Administration and other Tt Operating units regarding country registrations
  • Work with the Contracts, Grants and Procurement department and serve as audit coordinator for a project undergoing an external audit
  • Navigate large networks of people spread across global teams
  • Knowledge of localization and globalization best practices
  • Knowledge of a SaaS and/or digital business model
  • MBA from a top-tier university is highly desirable
  • Handle international returns and expedites from start to finish
  • Initiate export approval requests
8

Experience For International Operations Trade Specialist Resume

  • Set up products through inter-company accounts
  • Convert units of measure between metric and standard systems for products
  • Locate and confirm available inventory for chemical orders
  • Set up new customer accounts as needed
  • Understand, process, and confirm on average 30 - 40 customer requests through e-mail or fax
9

Experience For IT International Operations Technician Resume

  • Place phone orders as needed
  • 18-24 months’ commitment in Corporate Services
  • Development opportunities for company growth if so desired
  • Work with PMTs and local legal and/or fiscal counsel to understand the host government’s fiscal regulation reporting requirements and ensure the field team understands the requirements
  • Make recommendation to maintain registration or deregister in countries where projects are closing
  • Manage the deregistration process when it is determined there is no strategic advantage to maintain the registration
10

Experience For Senior International Operations Manager, ISC Resume

  • Coordinate with the Controllers’ department to ensure all registration reporting requirements are met, such as the filing annual financial statements and of zero income reports
  • Work with the Internal Compliance Committee to address project administrative and financial weaknesses identified through internal audits or on other special initiatives with the ICC
  • Assist a project to prepare for an external audit
  • Provide assistance to projects in the home or field office that need short term coverage due to home or medical leaves, staff turnover, etc
  • Accurately place electronic and verbal orders
  • Enter error logs as needed for company

List of Typical Skills For an International Operations Resume

1

Skills For International Operations Specialist Resume

  • Outstanding communication, presentation and negotiation skills
  • Proven experience driving goals, executing projects and problem solving
  • Spanish verbal and written skills required
  • High level of multitasking and prioritizing of complex tasks
  • Demonstrated strengths in multitasking and teamwork across hierarchies
  • Experience managing multi-geo / global projects
2

Skills For Director of International Operations Resume

  • Help the Partners operating teams to understand the Topgolf experience
  • Total product sales, marketing, or support experience
  • Progressive leadership experience in food and beverage operations
  • Demonstrated ability to manage, direct, and work well with others
  • Monitoring financial variances; identifying trends; and implementing actions to improve performance
  • Incoming/Outgoing Payments and Wire Transfers
  • Directing and managing the overall operational, administrative, and financial performance of multiple security contracts throughout four continents
3

Skills For Director International Operations Resume

  • Capable of interpreting and relaying policy, assuming responsibility and maintaining professionalism
  • Provide ongoing communication, training and empowerment to help Partners deliver sales and hospitality standards by doing the following
  • Fluency in English and speaking and reading proficiency in at least one foreign language is required
  • Facilitate obtaining legal documents and certifications for projects for opening bank accounts or to meet other operational and legal requirements
  • Serve as a member of a project Start-up or Close-out Team, focusing on administrative tasks, especially focusing on registration and legal issues
  • Assist in resolving border crossing issues with appropriate brokers or distributors and implement process change as necessary
  • Identification of financial status of projects by comparing and analyzing actual results with plans and forecasts
4

Skills For Head of International Operations Resume

  • Document examination and processing - Import Letters of Credit
  • Document examination and processing - Export Letters of Credit
  • A letter of application explaining individual qualifications and competencies for this opportunity
  • Compose correspondence using professional grammar and punctuation
  • Comfortable working in a fast-paced and sometimes intense work environment
  • Conduct frequent short-term international fieldwork in post conflict and developing countries
5

Skills For Associate, International Operations Resume

  • Lead and influence all levels of employees (including senior management and the board of directors)
  • Utilize and leverage SFc CRM for leads, contacts, sales opportunities, quotes, forecasts, and product/marketing collateral
  • Oversee execution at a detailed level while managing to bigger picture strategy and long-term goals
  • Familiarity with international data and working with BI tools (e.g. Looker)
  • Create French bilingual invoices and perform collections for French speaking customers
  • Conduct currency conversions for customer pricing
6

Skills For Senior International Operations Specialist Resume

  • Coordinate with International Demand Planner on back orders and remote warehouse restocking
  • Cross-training in other areas within the department
  • Assist with obtaining all import documents to allow for prompt customs clearance
  • Assist in the planning and operations of all North American export bookings
  • Meet with potential Partners to understand their current operating standards and assess them for long term relationships with Topgolf in their territory
  • Assist in station operational training,
7

Skills For International Operations Analyst Internship Resume

  • Possess an extensive understanding of security operations and financial performance analysis
  • Business Continuity Coordinator for the International department. Accountable for ensuring the department Business Continuity Plan is up to date
  • Responsible for budgets, forecasts, and P&L reporting and achievement for the territory
  • Develop, implement, and manage the strategic sales and marketing plan within the territory
  • Coordinate ongoing service and support requirements with HTC staff and partners
  • Plan, organize, and manage the execution all regional marketing programs and events
  • Letters of Credit Operations
  • Letter of credit issuance
8

Skills For International Operations Trade Specialist Resume

  • A current resume in reverse chronological format
  • Participate in group brainstorming sessions to identify and help prioritize system needs to ensure that the needs of our international markets are met, e.g. SAP, etc
  • Develop and implement the operational plan to continue Plexus Worldwide’s growth in the new markets
  • Execute buys through the Regional Distribution Center’s (RDC, Spartanburg) for SUBs and distributors. (PEU)
  • Publish weekly high level confirmation report after each Buy’s requisitions are confirmed
  • Dynamic and proactive attitude, flexibility
  • High level of energy, enthusiasm and passion highly desirable
9

Skills For IT International Operations Technician Resume

  • Proficiency with Microsoft Office (Word, PowerPoint, Project, Excel). Ability to use/learn quickly software applications as needed
  • BS / BA in related Science or equivalent
  • Pay close attention to detail and provide accuracy in all aspects of the job
  • Knowledge of in country legal registration requirements and alternatives
  • High level proficiency in MS Office applications and databases
10

Skills For Senior International Operations Manager, ISC Resume

  • Constantly required to sit and occasionally required to walk, stand, climb (includes stairs), balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell
  • Constantly using hands and fingers to handle, feel or operate objects, and computer keyboards
  • Routinely required to reach with hands and arms, squat, turn/twist, or reach, lift, carry, push, or pull up to 20 pounds
  • Interface with all disciplines of Tate & Lyle and customers
  • Excellent communication skills both written and oral. Has the ability to promote a free flow of information and communication throughout the organization (upward, downward and across)
  • Work with the factory, internal staff, vendors, partners, and customers to promote Hitachi products and increase revenue and unit sales to achieve company goals and objectives

List of Typical Responsibilities For an International Operations Resume

1

Responsibilities For International Operations Specialist Resume

  • Problem solve own errors for root cause and countermeasure
  • Create close relationships with Partners to prevent the conflicts seen in typical licensor/licensee relationships
  • Understand that Partners are our customers first and foremost
  • Determines methods and procedures to complete complex tasks
  • Participates in customer status meetings with management to discuss updates on customer issues and resolutions and to facilitate management involvement for complex and escalated issues
  • Maintains open, constant and proactive customer communications to provide updates on service issues, maintain awareness of customer needs and ensure customer satisfaction
  • Compiles data and creates presentations to provide management with results of UPS's performance in relation to key performance indicators (KPI)
  • Prepares for and conducts customer service training sessions (e.g., policies and procedures, refresher courses, customer service etiquette, order entry process, systems and tools usage, system updates, etc.) to meet operational needs, increase productivity and optimize training and educational comprehension
2

Responsibilities For Director of International Operations Resume

  • Demonstrates basic knowledge of injury and crash prevention techniques and job methods; identifies root causes of injuries and auto crashes; recognizes and reports unsafe working conditions
  • Demonstrates a basic understanding of the functions, regulations and procedures of compliance agencies or governing bodies; assumes leadership position in programs that reduce risk and enhance safety
  • Understands supply chain concepts; identifies issues within a supply chain
  • Understand domestic and international operations and tools available,
  • Maintain current knowledge of vendor resources, costs and service capabilities,
  • Monitor C-TPAT and other compliance programs as assigned,
  • Operational troubleshooter to be injected where needed,
  • Review paperwork (SO’s and PO’s) for accuracy with invoices and acknowledgements
3

Responsibilities For Director International Operations Resume

  • Monitor P&L performance against in-country business plan projections
  • Developing and managing productivity and performance SLAs, KPIs, and dashboard reports reflecting operational and financial results in Africa and Latin America Countries
  • Ensure metrics are captured and reported to senior management
  • Lead strategic initiatives in International operations and provide oversight to Country Managers
  • Analyze business processes, identify opportunities, and drive projects to further improve department processes and performance, with a specific focus on quality, staffing efficiency, responsiveness, cost containment, and standardization of work
4

Responsibilities For Head of International Operations Resume

  • Ensure the highest standards of conduct, appearance, performance, training, and customer service are being met at all times as well as enhancing customer communications and relationships
  • Interface with key clients (Department of State, Fortune 100 companies or organizations we service in multiple countries)
  • Ensure quality of delivered services are aligned with Inter-Con’s service delivery model
  • Understand operational KPIs and ability to utilize data to drive operations
  • Have strong organizational, interpersonal, leadership, and written and verbal communication skills necessary to effectively communicate and coordinate with all stakeholders: Client representatives, Inter‑Con employees, staff members, senior and executive management, and law enforcement officers
  • Possess writing skills sufficient to independently draft reports, standard operating procedures, assessments, or other documents consistent with physical security operations
  • MBA / Ph.D. required
5

Responsibilities For Associate, International Operations Resume

  • Proficiency with computer software and databases
  • Fixed contract
  • P&L reviews and profit center analysis
  • Positive and upbeat in a team environment – a motivator
  • Organized, efficient time management
6

Responsibilities For Senior International Operations Specialist Resume

  • Creative and self-motivated – continually seeks ways to improve self and company
  • Participate in the development of financial plans for their area of responsibility and actively reports on results
  • Develop the strategic plan for Int’l retail store operations to achieve the retail business plan jointly with other Regional/District Store Managers and field Operations personnel, as well as internal stakeholders such as IT and Accounting
  • Partner with the International Regional Manager in assessing the motivational needs of the region’s store employees, assisting with employee engagement initiatives
  • Act as a point-of-contact for international regional communication, information requests, management conferences/meetings and community events
  • Analyze store results and activities to maximize performance
7

Responsibilities For International Operations Analyst Internship Resume

  • Work with in-country Human Resources personnel to resolve any employment or labor related issues
  • Serve as a resource for International Regional, District and Store Managers for any questions or issues related to company or industry best-practices
  • Director of International Culinary Operations and team
  • Product line and technology (SEM, TEM, AFM, UVFL, HPLC, XRF, TA) knowledge
  • Limited Travel < 5%
  • Discounted Bankers Acceptances
  • Standby Letters of Credit
  • Guaranteed Trade Acceptances
  • Bankers Acceptances (BA)

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