Internal Account Manager Resume Sample

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Jillian Thiel
945 Trantow Villages,  New York, NY
+1 (555) 961 7250

Work Experience

Internal Account Manager
12/2017 - PRESENT
Detroit, MI
  • Prioritizing Stakeholder’s needs
  • Independently working to manage one’s own time and resources in order to meet or exceed set objectives
  • Responsible for promoting Nilorn’s products, services and core values
  • Time management – working to deadlines within critical paths and able to work at a pace to deliver to agreed timelines
  • Systems knowledge – Outlook, ERP, Excel, Adobe, Web Order System
  • Excellent communication skills – telephone & electronic with overseas garment manufacturers and offices, Superdry staff, Nilorn UK and Nilorn IT
  • Able to work under pressure and use own initiative
IAM / SME / Tb-internal Account Manager
06/2015 - 10/2017
Phoenix, AZ
  • Adherence to the practises and procedures of Nilorn UK as outlined within QMS manual and departmental processes
  • Working as part of a team to meet company objectives
  • Build trust and strategic relationships with key customer stakeholders by understanding the customer’s industry, business and top priorities
  • Present Dells end-to-end solutions consisting of our entire hardware, software and services portfolio
  • Work closely with an outside sales representative and a virtual team of specialists to accelerate and advance ongoing sales opportunities
  • Manage fulfillment of customer’s quotations
  • Selling a wide portfolio of products
  • Proactive identification, targeting and acquiring of new business
  • Proactive development of existing customers; delivering and maximising sales opportunities by offering customers increased pack quantities and linked products and actively promoting company special offers
Hss-account Manager Internal Applicants
04/2008 - 02/2015
Houston, TX
  • Provide telephone support to nominated area, supporting fellow associates and contributing to team sales and margin objectives
  • Proactively educating customers on all Staples capabilities
  • Managing Enterprise accounts from an IAM perspective
  • Assists in representative recruiting initiatives
  • Assist with new business development initiatives
  • Attend regional meetings in assigned territory
  • Achieve agreed funding volume targets and service-related KPI’s


American Sentinel University
2003 - 2007
Bachelor's Degree in Business

Professional Skills

  • Proven sales negotiation skills with strong business acumen
  • Proven ability to work to KPIs/targets and report back on performance-Strong communication and organizational skills
  • Strong communication skills and an ability/willingness for collaboration and teaming
  • Strong problem solving skills to identify and address root causes
  • Excellent interpersonal and communication skills in both written and spoken
  • Excellent written, verbal and telephone skills
  • Excellent communication skills: native (Swiss) German, English

How to write Internal Account Manager Resume

Internal Account Manager role is responsible for software, events, travel, insurance, manufacturing, reporting, trading, recruiting, database, training.
To write great resume for internal account manager job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Internal Account Manager Resume

The section contact information is important in your internal account manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Internal Account Manager Resume

The section work experience is an essential part of your internal account manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous internal account manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular internal account manager position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions. Representative Internal Account Manager resume experience can include:

  • Using scripts, product knowledge, and communications skills to generate sales
  • Good written, numerical and presentation skill
  • (proven) experience in a sales role, ideally in a telesales environment or IT industry
  • Top level written and oral communication skills
  • Financial services experience, ideally in equipment or other asset-based lending environment
  • Formulates and delivers effective campaigns with Marketing colleagues across all proposition areas

Education on an Internal Account Manager Resume

Make sure to make education a priority on your internal account manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your internal account manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Internal Account Manager Resume

When listing skills on your internal account manager resume, remember always to be honest about your level of ability. Include the Skills section after experience. Present the most important skills in your resume, there's a list of typical internal account manager skills:

  • Excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers
  • Excellent time management and organizational skills and proactive management of responsibilities
  • Demonstrable organisational skills with the ability to multi-task and prioritise tasks
  • Very strong sales attitude and communication skills
  • Demonstrates good judgment in analysing information to make routine decisions
  • Strong phone presence and experience with executing on numerous calls per day

List of Typical Experience For an Internal Account Manager Resume


Experience For IAM / SME / Tb-internal Account Manager Resume

  • Strong team player, willing to help others
  • Solid knowledge of industry, products and applications
  • Experience within a B2B sales environment
  • Strong Communicator —ability to read, write and speak English at a high proficiency level
  • Experience in an account management/customer service role
  • Being Central Point of Contact for the BU within the extended DELL EMC sales community in Denmark
  • Generating business pipeline with partners
  • Providing quotes and general information to Ingram Micro customers and partners

Experience For Internal Account Executive Manager Resume

  • Supporting business closure
  • Utilizing analytics, tools and systems to drive sales & profit
  • Working knowledge of the Education market
  • Acquiring new resellers
  • Acquiring end customers
  • Hitting Margin targets
  • Hitting Mpan targets
  • Preparing, negotiating and concluding remote contracts

Experience For Hss-account Manager Internal Applicants Resume

  • Ensuring efficient portfolio administration and an appropriate service in conjunction with the Federal Customer Service team
  • Ensuring proper customer follow-up and in CRM systems, etc
  • We are looking for someone to deliver exceptional customer service, finding the best solution for the customer whilst maximising loyalty and revenue for BSI
  • A great working culture, with ongoing training and development opportunities
  • Database Management – Cleansing/updating, Inputting details into SDP
  • Analyse financial accounting and an applied understanding of the fundamentals of credit
  • Sound understanding of finance products, pricing and documentation
  • Enable partners by demonstrating and coaching around a variety of products

Experience For Group Internal Account Manager Resume

  • Truly understanding our business and customers by demonstrating what is possible and then turn it into reality
  • Lead generation and demonstrating products via webex are key to this role with the highest performers achieving both high sales
  • Chase opportunities across the territory expanding personal leads and adding to pipeline
  • Knowledgeable on negotiating and developing contracts
  • An understanding of engineering drawings
  • Create focus on the <200k segment (potential spend) of existing Enterprise Accounts. Win, grow and keep customers in this segment
  • Drive maximum sales potential, cross-selling and margin optimisation within contracts by active dashboard management
  • Coordinate reporting with the BI & update the Salesforce CRM

Experience For Internal Account Manager Spain Resume

  • Responsible for campaign implementation, monitoring and execution within the sales group
  • Responsible for Core DELL EMC Account Manager enablement and training, to ensure Quality of Sales
  • Sells products and services, including Desktops, Laptops, Printers, Software, enterprise solutions and service contracts
  • Articulate the Ingram Micro value adds and model relates in relation to selling the stipulated product sets
  • Understand what our competition are selling to our customers and why
  • The ability to quote, follow up and close the sale whilst providing exceptional customer service
  • Responsible for their customers, e.g. work to engage the customer, know the customer, ask questions that keep the conversation going and make sales results

Experience For Internal Account Manager Resume

  • Coordinate timely reporting for customer needs
  • Report pipeline activity in nominated tracking tool
  • Identify opportunities to cross sell and up sell additional relevant mobile products using expert knowledge
  • Works with purchasing and leadership to develop and communicate annual and semi-annual business plans and growth improvement plans where allowable
  • Provide information and take orders from incoming calls
  • Flexible, social, result driven and proactive personality, who likes to work in a dynamic/changing environment
  • LOB penetration and new category growth within existing customers sites
  • Utilisation and adoption of the Staples Way selling process

Experience For IAM / SME / Tb-internal Account Manager Resume

  • A knowledge and understanding of the services associated with Capita’s core target sectors - Infrastructure, Hardware, and IT in general
  • Broad understanding of IT in general - e.g. networks and business critical systems
  • Confident, enthusiastic, ambitious individual with the ability to build relationships in person or over the phone
  • Works closely with National Accounts’ decision-makers and develop account management/sales strategies designed to sustain and mature the relationships
  • Track and manage renewal pipeline to retain more than 95% of customer base each year
  • Informs, educates and challenges customers to create new opportunities
  • A passion for the education sector
  • Deliver against objectives, targets and KPIs
  • Overall ownership of, and responsibility for, the administrative aspects of Assigned Accounts

Experience For Internal Account Executive Manager Resume

  • Knowledge and worked with multi line phone system
  • Travel for customer visits 2-3 times annually
  • Task oriented and highly organized
  • Coordinate commercial activities and implementation of new LOBs in relationship with all parties involved
  • Develop relationships and customer satisfaction by phone meetings
  • Support the commercial back office team with retender responses
  • Keep all required documents are accurate and up to date in SFDC
  • Responsible for Coordination and involvement of Data Center Team in particular activity

Experience For Hss-account Manager Internal Applicants Resume

  • Fluent Danish and English is mandatory
  • Manage a territory of resellers ,or end consumers, or partners and maximize Lenovo business with them
  • Engage with the wider RM Team to support your customers and to ensure continued use of RM’s priority products, promoting all the added value we provide to our contract holders e.g. Webinars
  • Track and manage renewal pipeline to achieve the set customer retention target
  • Inform, educate and challenge customers to create new opportunities
  • A track record of account management and/or proactive sales
  • Demonstrable achievement against objectives, targets and KPIs
  • Works with customers/partners in complex business environments to devise new and innovative solutions to business challenges

Experience For Group Internal Account Manager Resume

  • Responsible for a high number of medium accounts, or a fewer number of large accounts
  • Some involvement in outside sales lead with Inside Sales support If account/acquisition focused, individual responsible for: Average-to-high revenue spend and/or account complexity within assigned business
  • Creating and developing relationships with new clients (Acquisition)
  • Work with internal teams to ensure we are providing accurate information to customers and servicing their account as specified
  • Achieve targets by selling Dell EMC's range of solutions mainly via the phone

List of Typical Skills For an Internal Account Manager Resume


Skills For IAM / SME / Tb-internal Account Manager Resume

  • Good understanding of compute technology - preferably with some experience in the field
  • Effectively use Microsoft Word, Excel, and ATD systems including CRM
  • Exceptional time management skills and the ability to handle multiple tasks in a dynamic environment
  • Computing skills & speed are required
  • Superior consultative sales skills
  • Demonstrable track record in sales, interpersonal and teamwork skills, in a fast paced, sales focused environment

Skills For Internal Account Executive Manager Resume

  • Develop a strong business relationship with all relevant contracts within allocated accounts and operate as their main point of contact
  • Experience working in a manufacturing sales environment
  • Effective servicing of current accounts and sourcing of opportunities for growth
  • Proven track record of generating leads and hitting targets set
  • Experience in negotiating complex commercial deals and being able to think outside the box
  • Experience operating at various levels of an organisation
  • Knowledge and experience of printing and promotional industries
  • Maintains strong support relationships with Key End User Accounts, working with End User Sales team to achieve targeted growth or retain goals

Skills For Hss-account Manager Internal Applicants Resume

  • Previous experience working in a fast paced account management role is desirable
  • Previous experience using MS Excel and MS PowerPoint is required
  • Strategic thinker with experience of complex solutions/complex problem solving
  • Experience in internal sales or customer service, dealing with corporate clients
  • Experience working with ERP and CRM systems
  • Ensure effective communication with customers through facilitating conference calls and presentations of products or tools available to the customer
  • Strong understanding of e-commerce technology
  • A good understanding of both the private and public sector in Sweden

Skills For Group Internal Account Manager Resume

  • Be confident using SAP and Excel to an intermediate skill level
  • To improve and develop sales techniques through training, experiences and self-development to maximize the conversion rate of inquiries/projects
  • Experience of quotation/proposal writing
  • Have a strong focus on quality, constantly striving to improve
  • Experience in a telephone based role i.e. call centre, telesales, cold calling or another internal sales based role

Skills For Internal Account Manager Spain Resume

  • Proven success in delivering sales order targets and pipeline generation targets
  • Strong customer service and administration background
  • Relevant experience in a sales or production environment
  • Ensures that distribution customers receive a best in class sales experience and prepares general correspondence and coordination with all functions as needed
  • Strong customer service driven mentality is essential

Skills For Internal Account Manager Resume

  • +2 years sales experience, preferable within IT
  • Creates a sizable and varied pipeline of sales opportunity, one that contains leads from across all of the five priority proposition areas
  • Previous experience in sales or account management an advantage
  • Formulate and deliver effective campaigns with Marketing
  • Create a sizable and varied pipeline of sales opportunity, one that contains leads from across all of the five priority proposition areas
  • Establish strong partnerships with customers to understand their plans and ambitions
  • Develop and maintain strong relations with customers to ensure that their quality expectations are being met

Skills For IAM / SME / Tb-internal Account Manager Resume

  • Build strong relationships with all areas of Ingram Micro and understand all the touch points between our business and your customers
  • Foster strong business relationships with Ingram Micro Mobility core customers and become a trusted advisor to their businesses
  • Development of close and effective relationships with customers
  • Maintaining an accurate pipeline focusing on growing pipeline opportunity
  • Winning and driving new business and on-boarding new Customers to the Dell EMC Portfolio
  • Retaining and developing relationships with buying customers

Skills For Internal Account Executive Manager Resume

  • Receiving, tracking and fulfilling orders in accordance with specific customers’ needs
  • Taking on the role of category expert working with the everyday sales teams, guiding them to sell and recommend best fit product solutions
  • Attending vendor workshops, sharing your knowledge and creating reference guides
  • Making outbound sales calls to new & existing reseller clients
  • Identifying sales opportunities and establishing relationships to develop accounts
  • Managing and developing own accounts

Skills For Hss-account Manager Internal Applicants Resume

  • Achieving and exceeding monthly sales targets
  • Ensuring all contractual documentation relating to sales made is in place and maintained
  • Identifying potential product development opportunities and feeding those into the business
  • Identifying large opportunities across all vendors whilst working with the commercial teams to ensure we provide the most competitive of offerings
  • Being the product expert and trusted advisor for the Facilities, Safety & Kitchen products- learn everything there is to know

Skills For Group Internal Account Manager Resume

  • Seeking and acting on customer feedback about product improvements
  • Existing and new customers
  • Making appointments for Field Sales Account Managers
  • Providing back office support for External Account Managers
  • Understanding of applicable computer systems, such as Microsoft Office, Google, Oracle and function specific software
  • Conducting regular account reviews to review service needs and usage trends
  • Doing Sales via phone to incremental customers across Denmark, with the main focus on commercial segment

List of Typical Responsibilities For an Internal Account Manager Resume


Responsibilities For IAM / SME / Tb-internal Account Manager Resume

  • Proven success with sales
  • Increased sales opportunities, by using/updating pipeline
  • Support the external team in their activities of selling IDEX Sealing Solutions products
  • Collaborate closely with our Partner Eco-system in order to identify new customers and retain existing customers
  • Answer inbound emails and phone calls from internal and external customers, as well as making administrative work

Responsibilities For Internal Account Executive Manager Resume

  • Represent the company in a positive light at all times; this calls for optimistic people who aren't easily upset and who naturally like working with others
  • Work with the aligned Account Manager to develop a local business plan that optimises sales performance and feeds into the national forecasting process
  • Provide an exceptional level of service to established and prospective RS customers relating to all RS products
  • A negotiation and influencing ability
  • To develop and improve on a general understanding of PPE core products and products available across the platform
  • Ensure that customer specific requirements are correctly communicated and that any pricing agreements are relevant and up to date

Responsibilities For Hss-account Manager Internal Applicants Resume

  • Coordinate orders and delivery schedules for assigned accounts through interaction with PPE’s sales and manufacturing teams
  • Autonomous and self-managing
  • SAP and P3 operating systems
  • Collaborate closely with our Partner Eco-system in order to identify and win new opportunities
  • Work closely with outside sales representatives (Account Executives) and partners/resellers to acquire new opportunities

Responsibilities For Group Internal Account Manager Resume

  • Achieve targets by selling Dell EMC's range of solutions using outbound calling, consultative and influencing selling techniques to create results for Dell EMC, our distributors and our customers
  • Achieve targets by selling Dell EMC's range of solutions using outbound calling, consultative and influencing selling techniques to create results for Dell EMC, our partners and our customers
  • Work closely with outside sales representatives and partners to acquire new opportunities
  • Proactively work with internal groups to ensure that products produced for customers are of the highest quality
  • Advanced IT sector knowledge
  • Manage own Sales territory in a quantitative and qualitative way in order to reach targets

Responsibilities For Internal Account Manager Spain Resume

  • Identify, recommend and facilitate the appointment of new resellers
  • Motivated to exceed goals and develop career ambitions
  • Achieve targets by selling Dell EMC's range of solutions using outbound calling, consultative and influencing selling techniques to create results for Dell EMC, our distributors and our customers in the North part of Sweden
  • Results-oriented team player along with a self-driven personality
  • Ensure all quotes and queries are responded to in a timely manner, taking responsibility for other Ingram departments and ensuring communication between Ingram Micro and the customer

Responsibilities For Internal Account Manager Resume

  • Be able to identify opportunities that are relevant for our services divisions (LCS, Comms-care)
  • Deal with escalations and resolve where possible. Make commercial decisions on the account and be accountable for these decisions
  • Understand monthly targets, identify gaps, forecast across categories and own your deal pipeline
  • Build a short, medium and long term outlook on your customers spend and opportunities
  • Manage the correct balance of revenue and margin within your customer base on a month to month basis and be able to adapt this approach
  • Understand the technologies your customers are focused on and where Ingram Micro’s portfolio of services overlaps these focuses
  • Build relationships with the our key vendors and our reseller account managers
  • The drive to understand and help execute on business strategies

Responsibilities For IAM / SME / Tb-internal Account Manager Resume

  • Converse and build rapport with all levels of customers
  • Daily focus and business development to a set of “unmanaged” accounts
  • The ability to learn / champion DC POS technology in order to provide sales support to both customers and IM Sales team
  • Work with customer database to reach out to new Mid Market customers. Introduce Lenovo products, generate opportunity and sell. Create relationship and loyalty between Customer and Lenovo
  • Highly persuasive and highly motivated to make sales
  • Manage portfolio of established customer accounts
  • Maintain existing business levels through regular contact and selling of products and value added services; Identify growth opportunities both within the portfolio and from outside of portfolio
  • Develop these customers in order to drive the required sales growth for your Territory

Responsibilities For Internal Account Executive Manager Resume

  • Manage all commercial decisions with these customer accounts in collaboration with the Account Manager (a Field Sales counterpart) through skilful negotiation and influencing
  • Serving as the contact for its customers and maintaining proactive and sustainable business relations in the domains of energy and products and services related to the energy transition
  • Developing its customer portfolio via acquisitions and partnerships with a high level of autonomy
  • Adequately informing customers and prospects, identifying their needs and responding to them via cross-selling & upselling
  • Suggesting effective, profitable modes of collaboration and partnership with intermediaries (consultants and brokers); managing and operational monitoring of these collaborations
  • Together with the Marketing Department, identifying and implementing marketing campaigns, points of contact, attitudes and actions that deliver real added value for customers and prospects
  • Prior sales or related experience required
  • Accurate and timely forecasts with a strong pipeline management focus
  • Proposing and implementing portfolio arbitrage strategies

Responsibilities For Hss-account Manager Internal Applicants Resume

  • Giving feedback from the market and suggesting improvements
  • Continually seeking to optimise internal operating modes, possibly via external benchmarks, and implementing these changes
  • Regularly contacting customers and intervening with internal departments to ensure the implementation and execution of the contract, and improving the proposed solutions by positioning himself/herself as the SPOC vis-à-vis the customer
  • Solution selling the full range of MLS products to Primary and Secondary schools with a proven ability to discuss solutions articulately and with confidence
  • Understands the Education landscape and how our solutions aid learning and development
  • Day to day management and maintenance of the CRM system

Responsibilities For Group Internal Account Manager Resume

  • Innovative – ability to offer new ideas, drive sales and open new sales opportunities
  • Supports the team manager within the team dynamic. Able to offer sales floor, front line opinion to the team manager to help drive sales and create a strong team ethic
  • Ideally have a general understanding of fleet finance methods including their structure and the features and benefits of each product and how they can be matched appropriately to a customer’s requirements
  • Recommend business IT solutions considering customer needs and Dell EMC interests. Good hardware knowledge (clients, server infrastructure, storage, back-up system), general software knowledge, service knowledge
  • One position for a bilingual French-Dutch speaker with good knowledge of English
  • One position for a Dutch-speaker with adequate knowledge of French and English

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