Insurance Administrator Resume Sample

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Ethyl Medhurst
599 Walter Crescent,  Detroit, MI
+1 (555) 253 5748

Work Experience

Insurance Administrator
11/2017 - PRESENT
Detroit, MI
  • Prepares insurance documentation including certificates, EPI's, loss runs, and vehicle identification cards
  • Sets up and maintains client service activity files and filing (electronic and paper), scanning and copying of all required documents
  • Prepares and prints proposals, schedules and other reports
  • Complies with all internal procedures and practices while demonstrating the ability to meet service performance and quality standards
  • Review subcontractor insurance and review policies as well as endorsements
  • Problem solve & make reasonable judgments
  • Experience working within an insurance organisation
Trainee Group Insurance Administrator
10/2014 - 10/2017
Detroit, MI
  • Track contractor’s off-site certificates
  • Distribute Project Insurance Certificates to Project Accountants. Weekly, or as needed during renewal periods
  • Maintain electronic and hard filing of all insurance policies and insurance documentation. As needed and directed
  • Assist with Tishman Renewals and Audit Requests as needed and directed
  • Assist with corporate Subcontractor certificate tracking program
  • Ensures the appropriate administration of the borrower’s property insurance coverage
  • Fast and accurate typing skills and knowledge of computers are required
Finance & Insurance Administrator
09/2010 - 08/2014
Houston, TX
  • Input and access data utilizing various software packages including MS Word, MS Access, Excel and Outlook
  • Proven ability to handle and organize multiple projects and deadlines
  • Good standard of education is required to GCSE level (5 passes at A or B including English and Mathematics or equivalent)
  • Liaising with the relevant insurance provider where a customer wishes to cancel an insurance product; then contacting ‘unlock.access’ to remove the product from Access
  • Submitting customer proposals forms to relevant finance company partners’ underwriting team to relevant funder(s)
  • Personality – Energy, Drive and Enthusiasm
  • Prioritise work load High attention to detail
  • Competent in Microsoft Excel, Word and PowerPoint


Argosy University - Twin Cities Campus
2005 - 2009
School's Degree in Business Administration

Professional Skills

  • Strong organizational skills; prioritize and self manage workflow
  • Demonstrated strong analytical, research, data management and problem solving skills
  • Administration experience 2yrs+, it would be advantageous to have insurance administration experience or group life experience
  • Computer literate – ideally experienced with the applications common to the insurance industry and business, with intermediate/advanced Microsoft Excel skills
  • Strong customer service skills with an ability to assess insurance coverage needs
  • Proven Analysis skills
  • Analysis, problem solving and decision-making skills

How to write Insurance Administrator Resume

Insurance Administrator role is responsible for insurance, microsoft, excel, software, training, database, finance, accounting, analysis, reporting.
To write great resume for insurance administrator job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Insurance Administrator Resume

The section contact information is important in your insurance administrator resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Insurance Administrator Resume

The section work experience is an essential part of your insurance administrator resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous insurance administrator responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular insurance administrator position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Insurance Administrator resume experience can include:

  • Previous insurance experience or financial services experience
  • Presentation skills as appropriate for position
  • Prioritizing work flow and following standard procedures for processing
  • Three years of experience in accounting, finance or business
  • Does your work history demonstrate a background in the insurance industry- specifically dealing with Group Life, Income Protection & Critical Illness?
  • Strong analytical, quantitative and problem solving abilities

Education on an Insurance Administrator Resume

Make sure to make education a priority on your insurance administrator resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your insurance administrator experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Insurance Administrator Resume

When listing skills on your insurance administrator resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical insurance administrator skills:

  • Knowledge of life insurance or accounting Effective written and verbal communication skills
  • Work experience in an office environment 1-2 yrs and it would be advantageous to have insurance or financial services experience
  • Superior interpersonal skills with both internal and external customers
  • Possess intermediate Excel and word skills
  • Demonstrate computer literacy and ideally some commercial work experience
  • Computer skills and familiarity with Outlook, Excel, Word, EPIC or Applied

List of Typical Experience For an Insurance Administrator Resume


Experience For Trainee Group Insurance Administrator Resume

  • Complete updates for newly implemented plans with life insurance policies and updates for deconverting plans with life insurance policies
  • Prepare applications for marketing of new and renewal business
  • Maintain client files and activities through our Agency Management System. Includes invoicing, certificates, ID cards, etc
  • To ensure smooth operation of dept - general admin / post / phone calls / scanning
  • To assist ICT with providing reports on all claims when necessary
  • Use of insurance company websites

Experience For Senior Insurance Administrator Resume

  • Ownership of customer concerns until resolution
  • Under minimal supervision, accurately and timely process complex customer insurance premium payments to outside Insurance Carriers
  • Research and resolve insurance policy issues
  • Serves as first point of contact on issue resolution within department. Makes outbound calls and emails internal Client Service Managers and outside Insurance Carriers to resolve problems
  • Accurately process the internal record keeping system participant changes affecting insurance policy status
  • Coordinate insurance policy changes by working with Client Service Managers, Insurance Carriers, TPAs and Plan to ensure appropriate paperwork completed and submitted to insurance carrier. ( i.e. Change of Ownership, Surrender)
  • Verify and ensure all required tax reporting completed on insurance policy transactions
  • Draft clear and accurate correspondence between record keeper and Insurance Carrier, Plan, TPA or Client Service Manager
  • Answer incoming telephone inquires, email inquiries and AR tickets including, but not limited to, requests for general policy information, how to make changes to a life insurance policy and tax questions. Researches and resolves escalated issues

Experience For Finance & Insurance Administrator Resume

  • Create, utilize and review spreadsheets to aid in reconciling or reporting data as requested
  • Serve as backup to Assistant Manager to mentor and train junior team members
  • Using establish procedures and working under moderate supervision, performs assigned tasks. Performs review of data and activity to prevent risk of loss due to errors. Both internal and external. External including Insurance Providers. Internal cross functional collaboration with operations, financial control, systems, and client facing teams
  • Maintain and develop strong market relationships
  • Process complex revised terms letters for advisers accurately and efficiently
  • Look after adviser/client phone calls from the New Business line on a daily basis or as required
  • Make outbound phone calls to advisers to clarify requirement or provide solutions

Experience For Operations Insurance Administrator Resume

  • Be proficient in systems such as CLAS Enquiry and BPMS
  • Interpret and analyse request from ABS and take appropriate actions to follow up or escalate the issue
  • Navigate and source information from multiple internal systems and reference materials
  • Provide support to our brokers and client executives in all aspects of client service
  • Meticulously review all deals for errors, imperfections, or miscalculations
  • Daily process deals and report development to management

Experience For Elevate Insurance Administrator Resume

  • To be comfortable and confident when liaising with consultants and clients. To have open discussions when creating new client solutions, challenging the status quo and providing a fresh insight
  • Support Account Executive in maintaining a high level of renewal retention on an existing Contractor Book of Business. (General Contractors, Sub-contractors, RE Developers, and Civil Contractors)
  • Review existing policies and endorsements, request changes to carrier as needed
  • Meet service and sales delivery standards and perform essential functions to meet the quality and service standards developed by SterlingRisk
  • Update and maintain integrity of the EPIC Agency management system
  • Work independently or with third-party vendor to prepare certificates for issuance in accordance with SterlingRisk standards
  • Obtain and maintain certificate holder lists from clients

Experience For Insurance Administrator Pet Medics Worsley Resume

  • Accurately bill renewal and new policies, endorsements and audits
  • Obtain loss runs for renewals and provide loss summaries
  • Participation in client and carrier meetings
  • Track renewal time frames to ensure that all renewal documentation is provided to the client in a timely manner
  • To record new claims within ICT deadlines and keep all claims updated

Experience For Service Charge & Insurance Administrator Resume

  • Process payments on claims
  • Claims and claim queries Data entry and ensure all financial entries are posted on the system correctly
  • Immediate interviews and start
  • Position with a reputable financial services company
  • Immediate face to face interviews in Dublin
  • Complete fluency in Polish and English

Experience For Polish Insurance Administrator Dublin Resume

  • Well organized individual with attention to detail
  • Proficiency in Microsoft Office (Word and Excel) and relevant company proprietary databases
  • Licensed in Property & Casualty Insurance
  • Knowledge of financial analysis tools and technologies
  • Process/Review Service Charge and Insurance invoices on behalf of clients
  • Input data onto internal and client systems

Experience For Social Insurance Administrator Resume

  • Liaise with internal payment team and client to appraise of changes to payments as required – pro-actively manage such changes
  • Prepare renewal questionnaire
  • Keep databases up to date
  • Manage and resolve a diverse range of verbal, written and or email correspondence from Adviser/Customers/Internal staff about financial protection products and services
  • Process complex revised terms letters for advisers

Experience For Insurance Administrator With Italian Resume

  • Take direct adviser/client phone calls from the New Business line on a daily basis or as required. Adhere to a set roster to ensure phone coverage across the team
  • Make outbound phone calls to advisers
  • Use problem solving skills to provide a solution that meets the adviser's needs and being able to interpret and analyse request from ABS and take appropriate actions to follow up or escalate
  • Build rapport and establish relationships with Advisers/Customers and other AMP business teams
  • Develop and maintain an in-depth knowledge of AMP products and services

List of Typical Skills For an Insurance Administrator Resume


Skills For Trainee Group Insurance Administrator Resume

  • Prioritise and work in a challenging fast paced environment
  • Upload invoices on to Client systems and validate them – flagging discrepancies with the wider team
  • Administration support experience ideally within the superannuation industry or life insurance
  • Experience within the insurance industry
  • Strong communicator at all levels (both written & verbally)
  • Review of client exposures, loss experience and current coverage
  • Multi-task, prioritize and problem solve efficiently

Skills For Senior Insurance Administrator Resume

  • Computer literate – experience with in-house systems
  • Clerical experience required
  • Admin experience
  • Insurance experience -
  • Manage multiple priorities, and instruction from multiple Account Managers and Producers
  • We expect a good knowledge of Microsoft Word, Excel & Outlook
  • Significant experience in casualty markets
  • Highly proficient with Microsoft Office and skilled in use of Excel, Word and PowerPoint

Skills For Finance & Insurance Administrator Resume

  • Some college education or equivalent work experience is recommended
  • Renewing and remarketing accounts and obtaining quotes
  • Fielding enquires about products and services Supporting existing sales teams in quotations and also support the IT teams in Europe
  • Ensuring the processing and peer review of allocated tasks is completed accurately and within assigned SLA’s
  • Making sound decisions and handling enquiries from clients
  • Managing relationships with existing clients and their insurance accounts

Skills For Operations Insurance Administrator Resume

  • Promoting the brand and yourself to generate ongoing new business opportunities
  • Managing incoming queries
  • Filing UCC continuations, assignments, and terminations
  • Reviewing insurance certificates and its requirements
  • Working on premium allocations where required
  • Preparing reports – draft renewal reports and questionnaires
  • Responding promptly to client inquiries
  • Maintaining proper file documentation

Skills For Elevate Insurance Administrator Resume

  • Delivering accurate, efficient and timely Administration to Client Executives to ensure clients are serviced to high levels
  • Recommending appropriate coverage
  • Completion of all workforce management requirements, including daily recording of completed core tasks and input to team planning meetings
  • Timely and accurate production and processing of – electronic transactions relating to insurance policies, invoicing and general correspondence
  • Assist with client Budgeting and reporting requirements as necessary
  • Meet all compliance requirements, including timely reporting of identified compliance issues

Skills For Insurance Administrator Pet Medics Worsley Resume

  • Work directly with Finance Managers and accounting office to ensure prompt and ethical processing of all deals
  • Knowledge of leasing, insurance, and UCC’s
  • Preparation of marketing documentation for new business, renewals and mid-term amendments
  • Monitor your assigned portfolio via the workflow system – ensuring all transactions are completed within service standards
  • Act as a source of expertise on insurance policies and processes, liaise with Insurers and members to resolve underwriting issues

Skills For Service Charge & Insurance Administrator Resume

  • Respond to all escalated internal enquiries relating to the Centre of Excellence
  • State of the art offices, facilities and bright, open floor planning
  • Proactively build and maintain an understanding of the core aspects of relevant insurance and related legislation
  • Attention to detail in documentation and reporting
  • Process hand-offs from AMP Business Services (ABS) of complex tasks, including Referrals, Calculations and Non-Standard Letters
  • Fax, email, and mail documents as needed for funding and record retention
  • Accurate payments being made, on time without errors

Skills For Polish Insurance Administrator Dublin Resume

  • Communicate solutions via telephone or in writing to customer queries
  • Proficiency in MS Office applications (including, but not limited to Word, Excel and Outlook)
  • Payment collection and payment returns Data entry and ensure all financial entries are posted on the Financial Accounting system correctly
  • Multinational team and friendly working environment
  • Obtain claims information forms from insurers/Claims
  • Collect data/statistics for inclusion in market presentations
  • Preparation and issuance of invoices, mid-term amendments and closings
  • Liaise with insurers and client as required
  • Monitor and respond to management information reports

Skills For Social Insurance Administrator Resume

  • Plan, organize and direct work
  • Positive attitude and willingness top learn Ability to be empathetic and decipher customer needs with an insurance background
  • Work proactively independently or within a team
  • Liaise with our offshore Global Operations Shared Services team on the delivery of insurance changes/requirements of the team
  • Peer Review and Quality Control and authorise standard insurance related transactions

Skills For Insurance Administrator With Italian Resume

  • Respond to enquiries from internal teams with respect to transactions within the Centre of Excellence
  • Respond to all direct member enquiries in relation to the Centre of Excellence
  • Completion of daily and ad hoc tasks as required
  • A competitive remuneration + superannuation + incentive program
  • The opportunity to salary sacrifice to your superannuation
  • The opportunity to purchase additional annual leave as well as one volunteer day at year at your choice of charity
  • Discounts to major retailers through our Gallagher Rewards scheme
  • The opportunity to enrol in the Employee Stock Purchase Plan to both invest in your future and share in the company's growth potential
  • Actively contribute to the Marsh Client Operations team to meet or exceed service level agreements, key performance indicators and business objectives

List of Typical Responsibilities For an Insurance Administrator Resume


Responsibilities For Trainee Group Insurance Administrator Resume

  • Understand and interpret accurately written and oral communication
  • Knowledge of insurance products and usages
  • Knowledge of insurance markets and reference to markets
  • Work independently and in a team environment
  • Provide service to clients within the commercial sector via phone and emal
  • Knowledge of Superannuation concepts
  • Client service satisfaction
  • Customer – centric

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