Improvement Analyst Resume Sample

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Work Experience

Senior Performance Improvement Analyst
11/2015 - PRESENT
Dallas, TX
  • Experience of process management and improvement tools and techniques
  • Knowledge of Contact Centre operations and service expectations
  • Track record of delivering high-quality project deliverables including customer Contact Centre change experience
  • Good experience of business requirements and defining business designs/processes within multi-channel Contact Centres
  • Solid stakeholder communication skills with ability to liaise with business and IT at all levels
  • Proven experience of dealing with complex data sets
  • Identification of improvement initiatives
Performance Improvement Analyst
03/2011 - 10/2015
Boston, MA
  • Developing solution designs that are endorsed by senior business stakeholders by facilitating workshops and applying strong problem solving techniques
  • Overseeing implementation of approved improvements into the organization
  • Recruit representatives from the lines of business to serve as subject matter experts (SME’s) for systems enhancement projects.Engage SME team and solicit input throughout design, testing, and implementation project phases
  • Design and implement methods for surveillance of Nosocomial and community acquired infections in accordance with the Centers for Disease Control (CDC) and State Health Department requirement and protocols
  • Prepare reports of surveillance data for the Infection Prevention Committee and other committees as required
  • Develop and maintains on-going, collaborative relationship with local and stat..
  • Provide support in performance reporting generation & analysis for products, services, and specific accounts within Diebold Nixdorf North America
  • Focus on largest and most critical accounts and/or products
  • Develop & generate performance reporting metrics to assist field operations and account teams in identifying performance trends and anomalies
Business Performance Improvement Analyst
09/2004 - 10/2010
Phoenix, AZ
  • Provide reporting and basic analysis of performance trends to management to aid in decision making with regard to service delivery, service contracts, and driving overall customer satisfaction
  • Assist in the tracking of pilot programs aimed at improving performance of both products and service teams. (E.g. Pre & Post reporting)
  • Provide reporting and basic analysis to management on project activities, improvements, and savings
  • Learn to apply Six Sigma tools to improve process capability and eliminate defects
  • Attend advanced skills training programs as required
  • Strong customer service. Position is customer facing
  • Position requires a motivated individual with solid PC Skills, Microsoft Office and good business acumen
  • Self-starter with willingness to learn new ideas


Strayer University - Thousand Oaks Campus
1999 - 2003
Bachelor's Degree in Business

Professional Skills

  • Excellent customer service and interpersonal skills, solid listening skills and inquisitive
  • Strong analytic and numeracy skills are required along with experience in using spreadsheets and generating and giving presentations
  • Excellent analytical and decision-making skills, proven interpretative, evaluative and problem-solving abilities
  • Excellent interpersonal skills, including the ability to establish and maintain effective working relationships with staff and physicians
  • Strong assessment, organizational, analytical, and problem-solving skills; detail oriented
  • Strong presentation skills, including the ability to tailor presentations to a specific audience
  • Possesses strong interpersonal and relationship building skills

How to write Improvement Analyst Resume

Improvement Analyst role is responsible for analytical, excel, modeling, powerpoint, retail, finance, training, database, auditing, compensation.
To write great resume for improvement analyst job, your resume must include:

  • Your contact information
  • Work experience
  • Education
  • Skill listing

Contact Information For Improvement Analyst Resume

The section contact information is important in your improvement analyst resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

  • First and last name
  • Email
  • Telephone number

Work Experience in Your Improvement Analyst Resume

The section work experience is an essential part of your improvement analyst resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous improvement analyst responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular improvement analyst position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Improvement Analyst resume experience can include:

  • Excellent verbal and written communication skills and the ability to develop and maintain effective working relationships
  • Demonstrated expertise in the data gathering, analysis, & reporting of process-related metrics using proven process metrics methods & tools
  • Proven experience of analysing complex data sets and making improvement recommendations
  • Proven experience of creating an inspiring storyboard to document the journey
  • At least 7years’ experience in an oil and gas Upstream environment and a good understanding of Upstream Operations processes
  • Communicate effectively with individuals at all levels of the business

Education on an Improvement Analyst Resume

Make sure to make education a priority on your improvement analyst resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your improvement analyst experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

  • School you graduated from
  • Major/ minor
  • Year of graduation
  • Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Improvement Analyst Resume

When listing skills on your improvement analyst resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical improvement analyst skills:

  • Effective and proven leadership skills
  • Good report writing skills using PowerPoint and Excel, pivot tables etc
  • Strong analytical skills, including data entry, manipulation, display, management and development of control charts, and data analysis required
  • Excellent interpersonal, communications, planning and organizational skills
  • Have strong systems skills and affinity with Aspentech, Trendminer, Excel, SAP and Oracle based data warehouses and modeling tools such as Matlab
  • Excellent written and oral communication and presentation skills required

List of Typical Experience For an Improvement Analyst Resume


Experience For Performance Improvement Analyst Resume

  • Solid stakeholder communication skills with ability to liaise with various business functions
  • Experience: 3+ years of relevant analytical experience with strong merchandise profitability understanding
  • Experience of supporting with documenting business requirements and defining business designs/processes
  • Track record of supporting quality project deliverables including customer Contact Centre change experience
  • Two (2) years of project management experience in a medical group or affiliate network setting highly desirable
  • Basic experience of process management and improvement tools and techniques
  • Demonstrable Continuous Improvement experience in a fast paced organisation

Experience For Business Improvement Analyst Resume

  • Experience in professional and procedural writing
  • B.A/B.S. in Analytics, Business Management, Process Engineering, or related field, or related work experience
  • Applies judgment to define data requirements for client groups and projects and works with PI interns to gather and validate information
  • Experience in robotics/automation, quality or strategy
  • Identifying opportunities throughout the justice system that could drive efficiency and continuous improvements
  • Undertaking qualitative and qualitative analysis of data, information and operations observation
  • Develop a plan to identify opportunities for improvement in existing reporting and any new reporting by consultation with key stakeholders

Experience For Business Performance Improvement Analyst Resume

  • Project management coordination – preparing and coordinating papers for Creditors Improvement Group and driving actions
  • Conduct system testing and implementation including system enhancements
  • Problem solving capability including ability to develop and communicate solutions which meet objectives
  • Ensures accountability - Holding oneself and others accountable for meeting commitments
  • Values differences - Recognising the value that different perspectives and cultures bring to an organisation

Experience For Enterprise Improvement Analyst Resume

  • Support Projects Leader with capital budgeting and forecasting processes within Tronox guidelines and policies
  • Maintain paid on time dashboard and supporting data analysing trends
  • Proficient with process mapping & modeling tools (e.g., Visio, LucidChart, iGrafix)
  • PMP certification, or working towards obtaining
  • Develops and produces reporting dashboards for SJHH to measure performance in pursuit of the triple aim: patient satisfaction, quality and cost

Experience For Senior Performance Improvement Analyst Resume

  • Works with medical directors and operations administrators to ensure a standard reporting package is produced monthly for physicians and providers to monitor performance and which compensation plans are based. Works with other stakeholders (administrators, managers) for reporting and dashboard needs
  • Serves as the subject matter expert on quality, cost and patient satisfaction measurement programs and measure criteria. Keeps current on program and measure changes. Shares information in a timely manner with SJHH stakeholders
  • Leads, develops, and manages presentations and documents that articulate a compelling story line through the effective use of data
  • A good understanding on the use and implications of metrics
  • Develop recommendations to strengthen systems, processes and ways of working to increase efficiency and effectiveness of Justice services
  • Presents results of improvement efforts and ongoing performance measures to Affiliate leadership
  • Develops and maintains Affiliate Network project plan that identifies analytic needs during fiscal year
  • Serve as division liaison and interface with Business Engineering for operational functions
  • Provide training for impacted users

Experience For Production Efficiency Improvement Analyst Resume

  • Actively participate in and lead solution design forums (e.g. workshops) and post implementation reviews, including documentation and facilitation as required
  • Oversee team performance, reporting and monitor the quality of outputs to ensure that services are at optimum levels
  • Partner with Finance and Accounting to ensure project costs and benefits are reflected in forecasts and budgets
  • Collation, review and reporting of Continuous Cost Improvement (CCI) Initiatives for the site
  • Track initiative benefits using applicable tools, and progress
  • Provide guidance on aligning proposed Capital and Operational projects with site and corporate goals and strategy (Business Plan input)

Experience For Service Improvement Analyst Resume

  • Proficient in Windows-based operating software and systems that include MS Word, MS Excel, MS Access and MS PowerPoint
  • Have a passion for improvement work and benchmarking to improve end-to-end performance?
  • Provide support for the Corporate Applications estate taking the lead on server infrastructure changes
  • Instils trust - Gaining the confidence and trust of others through honesty, integrity and sincerity
  • Action orientated - Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
  • Develops talent- Developing people to meet both their career goals and the organisation's goals
  • Display and explain complex data in an engaging way
  • Reside in the Washington, DC local commuting area and are a
  • Develop, execute and maintain existing KPI’s, reports and management dashboards

Experience For Senior Category Profit Improvement Analyst Resume

  • Shared Services, Corporate Category Management, Sourcing, and Supply Chain teams
  • Maintains and develops BIP reporting workbook
  • Partner with Finance and Accounting Departments
  • Coordinate reporting of the Cost Improvement program and ensure compliance to corporate standards
  • Develop tools and reports to assist Project Managers in monitoring and control of projects and to assure benefits are sustained
  • Support accurate project forecasting (i.e. projected cost and benefits)

Experience For Productivity Improvement Analyst Resume

  • Partner with Global IT on developing reports and tools
  • Participate in creating methods and measures to analyse data, calculate costs and benefits, and compare one project with another
  • Thorough analysis to identify opportunities to improve self-service, reduce incoming contacts and optimize customer service processes
  • Work with Reporting and Analytics team to analyse trends to support product or business-related initiatives
  • Assist with ad hoc queries and provide analytical support to our fast-growing business as it evolves
  • Customer service focus with initiative and creativity in problem solving
  • Able to solve problems and identify solutions using structured methods

Experience For Senior Product Improvement Analyst Resume

  • Work on projects requiring technical and financial components required
  • Work with business SMEs to perform data gathering, data analysis
  • Always at thinking of ways to do things better, faster, smarter
  • Advanced proficiency in Microsoft Access and Excel including Pivot Tables
  • Innovation – a key requirement for this role is to continually keep appraised of service enhancements coming from the industry
  • Disseminate information and correspondence from public health agencies regarding infectious disease issues of importance
  • Draws connections to other programs that cross into Performance Improvement (e.g. Meaningful Use, Patient Centered Medical Home)
  • Works as a team player and communicates in a positive manner with patients, providers, co-workers, managers, and other contacts
  • Problem solving and analysis: utilizes effective and creative problem solving techniques within standard information systems best practices to develop quality solutions and resolve problems

List of Typical Skills For an Improvement Analyst Resume


Skills For Performance Improvement Analyst Resume

  • Prior experience organizing presentations and reports required
  • Have relevant Industry/Organisation experience, or experience in an Analysis and Improvement role, or a related Engineering qualification?
  • Demonstrated capacity to manage multiple tasks and competing priorities
  • Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear
  • Influence change and work effectively in a team environment
  • Organize tasks and follow through consistently and effectively
  • Work independently in a fast-paced department and handle multiple tasks, work with interruptions, and deal effectively with confidential information
  • Effectively manage time to ensure that work is completed efficiently and on time
  • Able to effectively facilitate groups and influence others

Skills For Business Improvement Analyst Resume

  • Intermediate Excel and Powerpoint skills required
  • Distinctive analytical and quantitative skills
  • At least three years’ of experience. management experience
  • Prior experience with statistical analysis highly desirable
  • Prior experience with quality programs and Meaningful Use
  • In-depth experience in the Structured Query Language (SQL) or demonstrated work performed
  • Experience with SQL and/or other experience building queries to pull data and develop reports

Skills For Business Performance Improvement Analyst Resume

  • Ensure that dependencies on CSI improvements are managed effectively
  • Sound project management and facilitation skills
  • Exceptional written and information management skills
  • Modeling capability using Excel and experience managing large datasets with databases
  • Participate in analysing and creating high level information that facilitates the prioritizing of projects & initiatives
  • Experience in identifying need, developing, and delivery of training documentation
  • At least four years experience supervising and managing others

Skills For Enterprise Improvement Analyst Resume

  • Experience working with Robotics and other emerging technologies would be ideal
  • Experience with strategic planning methodologies, developing strategy and familiarity with strategy implementation. ·
  • Identify areas of IT operation that could be made more efficient (cost saving) or effective (labor saving)
  • Process analysis experience, including all aspects of process development including solution design and execution
  • Experience working with and managing different stakeholders
  • Customer focus - Building strong customer relationships and delivering customer - centric solutions
  • Plans and aligns - Planning and prioritising work to meet commitments aligned with organisational goals
  • Five (5) years of experience in a provider relations or contracting department within a medical group or affiliate network setting highly desirable

Skills For Senior Performance Improvement Analyst Resume

  • Experience with designing improvements using SalesForce (Service Cloud, etc.)
  • Demonstrates the ability to use critical thinking and problem solving to promote and implement solutions
  • Multi-task and appropriately manage conflicting priorities
  • Knowledge of how to build and maintain effective working relationships with people at various levels and across different cultures in Europe
  • Prepare Financial Analysis, Cost Tracking and Prioritization

Skills For Production Efficiency Improvement Analyst Resume

  • Manage and execute projects to design and implement systems that support any financial base improvement in operating costs or capital effectiveness initiatives
  • Experience influencing quality and productivity improvements through development of new and improved procedures
  • Experience with strategic performance measuring best practices, frameworks and performance improvement methods (ITIL, ISO9001/20000, CMMI, Agile)
  • Experience in database and programming
  • Experience with information systems for data collection and reporting analyses of KPIs
  • Experience in writing process design documentation
  • Demonstrates self-awareness - Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
  • Perform effective stakeholder management
  • Able to perform complex tasks, prioritize multiple projects, and work under pressure to meet deadlines in a fast-paced environment

Skills For Service Improvement Analyst Resume

  • Proven ability to creatively problem solve in a dynamic, high pressured atmosphere
  • Experience, ideally in the Oil & Gas or Energy industry
  • Prioritize and track tasks under heavier workloads when needed
  • Experience of quality control procedures and relevant legal standards
  • Experience with performance management, performance metrics, Key Performance Indicators (KPI), and performance management dashboards. ·
  • Relevant TSA DHS focused experience

Skills For Senior Category Profit Improvement Analyst Resume

  • Compiling policy/procedure documentation & providing user training
  • Developing and measuring standard metrics
  • Preparing reports, statistics and diagramming the flow
  • Working with teams across all functional areas to create automated solutions for reporting and mundane activities
  • Taking the lead for IT projects e.g. Windows upgrades, infrastructure changes, facilitating network and application solutions, etc
  • Owning and delivering the systems workstream for locally managed projects
  • Providing an interface to the technology teams and preparing NPCs
  • Contributing to major project deliverables and acting as delegate for Business Improvement Manager

Skills For Productivity Improvement Analyst Resume

  • Identifying and executing systems rationalisation opportunities both onshore and offshore
  • Working with staff on all levels and from all areas of the business to develop solutions to exiting business problems
  • Drafting user requirements, specifications and business case content, ensuring work and projects are completed in a timely manner and benefits are realised
  • Maintaining and creating new process documentation in corporate systems
  • Developing a project plan for implementing improvements

Skills For Senior Product Improvement Analyst Resume

  • Monitoring the new process to ensure it works as intended
  • Promoting continuous improvement culture among T&L GSS employees’ network
  • Understanding of IT infrastructure stacks and application development methodologies
  • Building positive relationships with clients through regular and proactive communication in order to understand their strategic direction
  • Undertaking qualitative and quantitative analysis of data,

List of Typical Responsibilities For an Improvement Analyst Resume


Responsibilities For Performance Improvement Analyst Resume

  • Maintain a global understanding of the Contact Centre’s capacity & resource requirements including volume forecasting, resource planning / management / utilisation, scheduling process owner including language coverage & shift patterns
  • Continuously improve and review planning and real time activity within the Global Contact Centre. Ensuring the accuracy and effectiveness of the forecasting and rota patterns are optimised to deliver a positive sustained performance
  • The ability to work effectively with minimal supervision and to autonomously own your workload
  • Exceptional analytical skills with the ability to translate numerical results into business insights
  • Work effectively and efficiently in Excel
  • Experience in IT supplier management
  • Experience in application management and project management
  • “Completer/Finisher” approach to work with a good eye for detail

Responsibilities For Business Improvement Analyst Resume

  • Previous experience in Water Utilities – Highly desirable
  • Automotive and/or Media industry experience
  • Assist in designing, implementing, and testing IT system enhancements
  • Develop auditing or exception reporting to monitor core metrics and processes to ensure data integrity and highlight areas of opportunity or risk
  • Complete unit testing for newly created reports and provide training and communication to end users on report execution and functionality
  • Assist in the execution, trending, education and reporting of division supplemental quality program
  • An individual who is passionate about change, and ensuring this is delivered in a systematic customer orientated manner

Responsibilities For Business Performance Improvement Analyst Resume

  • An engaging and confident individual that can inspire others
  • Track deals over time to ensure vendors and BJ’s are meeting their deal obligations
  • Collaborate with team members to develop and maintain analytical requests within the reporting library
  • Research information and provide recommendations for solutions that address specific requirements and/or enhancing overall efficiency of operations
  • Awareness on robotic process automation technologies and process engineering disciplines

Responsibilities For Enterprise Improvement Analyst Resume

  • Promotes a structured approach to all CSI reviews based on the Deming Cycle of plan>do>check>act
  • Maintain and manage the client relationship, keeping lines of communication open and collaboratively strategize when needed
  • Perform service reporting
  • Energy, passion and resilience
  • Lean Six Sigma Green Belt or equivalent (or higher)
  • Work with Google Apps (Drive, Slides, Sheets, Docs, Hangouts)
  • Track vendor cost increases to identify unjustified vendor increases (eg, relative to commodity price movements), and proactively identify decreases due to BJ’s commensurate with commodity price drops

Responsibilities For Senior Performance Improvement Analyst Resume

  • Software: Microsoft Excel and PowerPoint
  • In partnership with Executive Director and project teams, supports implementation of improvement plans and development of process analysis/design following Piedmont’s quality and process improvement roadmap
  • Owns and delivers project communication to all levels of Cox Automotive
  • Owns change management and business readiness activities related to new initiatives impacting BOCC from Product, Sales, Technology, and other internal departments
  • Conduct engineering analysis projects, particularly in operation planning support, workload planning and forecasting
  • Development of training (ie, troubleshooting/reference, FAQ’s) material for organizational projects
  • Drive Quality, Cost, and Service Delivery projects to completion using formal process improvement methodologies such as Lean, Six Sigma and Capacity Planning

Responsibilities For Production Efficiency Improvement Analyst Resume

  • Patient Safety: Integrates Safe Keeping Behaviors for Error Prevention (SBEP) into one’s own work
  • Participate in team efforts which require interfacing with all levels of supervision and leadership
  • Work with Respiratory Care business leaders to understand business processes, define key performance indicators and deliver reporting / analysis needs
  • Ensure Customers’ quality expectations are systematically captured and addresses by credible and comprehensive set of metrics
  • Analyze capacity utilization and productivity
  • Apply methodology, measurements, tools and quantitative techniques to the project

Responsibilities For Service Improvement Analyst Resume

  • Collect data, create simulations and process flow analysis
  • Assist with the implementation of process and design
  • Assist in defining business analytics to monitor and control internal business processes and metrics to support operational decision making and drive revenue growth and improve revenue cycle management processes
  • Summarize, analyze, and report business performance to support strategic business decisions and draft presentations for leadership team
  • In collaboration with Financial Analysts, prepare financial models to support projects and Business Improvement efforts
  • Provides support to facilitate the design of PI events, including scheduling, agenda design, and workshop set-up to produce a creative and productive learning environment
  • Utilizes standard techniques and methods to produce robust analysis and tracking for results, incorporating financial, efficiency, quality, safety and satisfaction data
  • Contributes to creating and maintaining PI standard work

Responsibilities For Senior Category Profit Improvement Analyst Resume

  • Trains and coaches Stanford Children’s Health employees as needed on lean-based process improvement principles and relevant tools
  • Participates in workshop facilitation and teaches workshop modules
  • Monitors the impact and value of PI events and work streams, and identifies continuous improvement opportunities
  • Collaborates with management, client groups, and others engaged in improvement initiatives to develop methods to monitor and report process improvement
  • Provide operational technical assistance to both internal and external business partners
  • Develop and execute on-going training initiatives including but not limited to the development and maintenance of training material and on-line help documentation
  • Maintain and develop divisional intranet site and related educational resources

Responsibilities For Productivity Improvement Analyst Resume

  • Prepare written materials as needed (reports, memos, letters, etc.)
  • Serves in a proxy role, as needed, for meetings and workgroups
  • Take direction and deliver high quality work given ambiguous requirements/information
  • Has a passion for new tech, and is always on the lookout for “what's new”
  • Access and analyze process data to identify sub-optimal performance, and communicate findings clearly and effectively. Identify root causes of problems and demonstrate the ability to develop and make recommendations for solutions/controls to mitigate root cause
  • Provide lean and six sigma consultation and training to management and business partners including value stream and waste analysis, root-cause analysis, process modeling, and business process improvement techniques to help meet strategic objectives
  • Work with business partners and technical organizations to assemble project teams. Lead project teams in the development and maintenance of comprehensive plans consisting of cross-functional activities/deliverable
  • Monitor, evaluate and report on project status inclusive of scope, schedule, budget and alignment to project and strategic goals. Direct corrective action, as needed

Responsibilities For Senior Product Improvement Analyst Resume

  • Develops Decision Support tools, including MIS, dashboards, Balanced Scorecards and drilldown/roll-up type reporting
  • Define and execute, through leadership of indirect reports, a quality assurance and control program defined for supported markets
  • Defines, organizes, and conducts analyses involving technical and managerial evaluations of programs and policies that cut across major organizational elements, and significantly impact agencies’ initiatives, programs, procedures, and operations
  • Serves as a key member of the SSPI Team, actively contributing to the formulation and ongoing assessment of performance improvement, policies, and management strategies
  • Leads cross-cutting teams of government experts to identify opportunities for performance improvement, inclusive of revisions to or development of new guidance and/or policy recommendations
  • Identify upcoming expiry of IT contracts, review the expiring contracts and define the strategy to manage the expiry

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