Hotel Assistant Manager Resume Sample
Gregory Durgan
4457 Lillie Underpass,
Los Angeles,
CA
+1 (555) 566 5401
Work Experience
Hotel Assistant Manager
02/2017
-
PRESENT
Los Angeles, CA
- Medical, Dental and sick leave coverage
- Meals on duty and laundering of hotel uniform
- Anticipate guest’s needs, respond promptly, and acknowledge all guests, however busy and whatever time of day
- Conduct pre-shift meetings to educate Guest Services team on the hotel’s daily events and operations
- Assures that all financial and credit procedures are followed. Follows up on credit problems with Front Office Manager and/or Credit Manager. Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings. Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
- Provide exceptional customer service and verify that all employees of the location are doing the same
- Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction
- Oversees the interviewing, hiring, training, work direction, and performance management of all employees
- Contributes to the successful development of the Staff
Assistant Manager Hotel
10/2011
-
10/2016
Los Angeles, CA
- Assist General Manager with annual salary reviews and ensures that all employee wages follow federal, state, and local wage and hour guidelines
- Reviews and maintains accurate records of hotel’s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information
- From MGM Grand Detroit’s computer system, confirming pertinent information including number of guests and room rate
- Review daily arrivals and departure to ensure proper handling of VIP and return guests, groups etc and escort them to or from their rooms respectively
- Communicate closely with the night manager and other assistant managers to ensure follow up on special guests, issues/glitches, requests etc
- Two to three years previous experience in a line, supervisory or assistant manager position in Rooms Division
- Directs service for banquet functions
Education
Wingate University
2005 - 2010
Mba's Degree in Management
Professional Skills
- Hard skills: knowledge of Microsoft Office Suite, personal productivity software, knowledge of Delphi or Sales Pro software, knowledge in all phases of hotel management, daily management of all areas of operations involving human resources, food and beverage, budget management, housekeeping, and maintenance
- Soft Skills: strong selling and negotiating skills, strong communication and leadership skills, solid long-range planning and development skills, organizational and time management skills, and superior customer service skills
- Experience in a similar experience
- At least five years related working experience in luxury hotels
- Excellent Training and Development opportunities
- Occasionally carrying, pushing, and pulling documents up to 20 lbs
- Occasional light lifting not over 50lbs
How to write Hotel Assistant Manager Resume
Hotel Assistant Manager role is responsible for training, software, credit, security, education, administrative, english, leadership, basic, analysis.
To write great resume for hotel assistant manager job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Hotel Assistant Manager Resume
The section contact information is important in your hotel assistant manager resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Hotel Assistant Manager Resume
The section work experience is an essential part of your hotel assistant manager resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous hotel assistant manager responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hotel assistant manager position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Hotel Assistant Manager resume experience can include:
- Performs administrative tasks such as payroll, attendance tracking, inventory, and ordering as assigned
- Supports service staff and provides feedback, coaching, and accountability for performance
- Responsible for training new members of the management team
- Works with customers to ensure the highest level of service is consistently met and exceeded
- Supervises F&B staff in a manner designed to meet Morris Inn standards and exceed guest expectations
- Schedule & job stability
Education on a Hotel Assistant Manager Resume
Make sure to make education a priority on your hotel assistant manager resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hotel assistant manager experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Hotel Assistant Manager Resume
When listing skills on your hotel assistant manager resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical hotel assistant manager skills:
- Occasionally walking distances of 10 to 30 ft., between various areas of the Hotel
- Occasionally walking distances up to 1000 ft., between departments
- Actively promotes and uses the company’s core values to lead by example when interacting with employees and guests
- Act as the Management Representative for the Resort during escalated guest and Security incidents
- Have career growth opportunities both within Four Seasons Hotel Cairo at the First Residence and worldwide with our company
- Ensures consistency of all guests and employee interactions are in accordance with Forbes 5-Star standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services
List of Typical Experience For a Hotel Assistant Manager Resume
1
Experience For Assistant Manager Hotel Resume
- More than 30 days of paid vacation, sick and holiday time
- Free Transpo bus transportation with Notre Dame ID card
- Generous retirement package
List of Typical Skills For a Hotel Assistant Manager Resume
1
Skills For Assistant Manager Hotel Resume
- Maintain high standards of resort appearance by continuously walking the floors, inspecting rooms and public areas. Identify and correct conditions that impact guest or employee experience
- Support hotel rate integrity and availability, and maintains a working knowledge of current promotions and rate codes
- Attends required training classes, meetings and company functions
- Responsible for providing support to the Senior Hotel Manager
- Works close with Corporate Investigations, Guest Claims, and Security to ensure the overall safety of our patrons
2
Skills For Hotel Assistant Manager Resume
- Reviews and responds to all guest issues through WE Listen, Social Media, and HotSOS
- Understands and is well-versed in the resort, hotel features and services. With an extensive focus on room types and amenities. Utilizes this knowledge to conduct thorough Front and Back of House Tours
- Acts as a support role for the Resort Ambassadors by providing training and monitoring performance
- Solution oriented, avoids conflict and gossip, stays on task and promotes teamwork
- Extensive knowledge of the Property Management System
- Responsible for thorough and timely completion of special projects/assignments
3
Skills For Assistant Manager Hotel Resume
- Takes ownership for the upkeep, maintenance and cleanliness of all areas within the properties
- Cohesive Team Environment
- Monthly Metro Discount
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