Hospitality Supervisor Resume Sample
Work Experience
- Three to five years’ experience in a similar role, or job with similar skill sets, managing a team
- Supervising the day to day functions of the Hospitality Department, including administration of the work order system
- Greeting and directing residents and visitors
- Assisting in developing, tracking and analyzing quality control measures and data to ensure that the Hospitality Associates are delivering quality services
- Tracking and recording department spend and maintaining department finances
- Establishing relationships with new residents and working with community teams to ensure the residents successful integration into the community
- Supporting a person-centered approach for all residents
- Ensures that staff operates according to Mumm Napa standards for professionalism, hospitality, customer service, sales, and wine club sign-ups
- Leads by example by following as well as ensuring all Company policies and procedures are followed by tasting room staff members
- Coaches hospitality staff on effective sales techniques to increase conversion rates and meet set business objectives such as sales, wine club sign ups and other defined performance targets. Communicates daily sales targets and motivates the team to reach set goals
- Responsible for daily set-up appearance of all areas of the tasting experience
- Responds to customer requests, suggestions, and feedback. Acts as first point of escalation for customer service and employee issues
- Dynamic in driving for continuous improvement. Shares with Managers and co-workers, ideas and suggestions from guests, staff and their own observations
- Assists in staff hiring, orientation, training, supervising and evaluating performance
- Follows and understands wine inventory control procedures. Oversee daily balance of wine inventory and restock orders
- Maintains secure environment at close of day, ensuring final security and alarming of the Visitors Center and Winery
Education
Professional Skills
- Maintains required documentation, including schedules, evaluations, HACCP and equipment documentation, Quality Assurance Monitors, Performance Improvement, Disciplinary Action, Occurrence Reports and Employee Recognition
- Learn about other wineries and their wines; use that information to recommend other wineries with great tasting experiences for our guests
- Handles routine purchasing transactions, including operating cash registers and accounting for daily sales
- Position entails excessive standing and walking, and considerable bending
- Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)
- Function with a high level of patience, tact and diplomacy in handling any "complaint situations"
- Answer phones when necessary and understand where to direct incoming calls
How to write Hospitality Supervisor Resume
Hospitality Supervisor role is responsible for security, integration, purchasing, health, marketing, inventory, accounting, benefits, inspections, compliance.
To write great resume for hospitality supervisor job, your resume must include:
- Your contact information
- Work experience
- Education
- Skill listing
Contact Information For Hospitality Supervisor Resume
The section contact information is important in your hospitality supervisor resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:
- First and last name
- Telephone number
Work Experience in Your Hospitality Supervisor Resume
The section work experience is an essential part of your hospitality supervisor resume. It’s the one thing the recruiter really cares about and pays the most attention to.
This section, however, is not just a list of your previous hospitality supervisor responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular hospitality supervisor position you're applying to.
The work experience section should be the detailed summary of your latest 3 or 4 positions.
Representative Hospitality Supervisor resume experience can include:
- Stays current on recent wine reviews, industry issues
- ServSafe CA Certification
Education on a Hospitality Supervisor Resume
Make sure to make education a priority on your hospitality supervisor resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your hospitality supervisor experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.
Additional details to include:
- School you graduated from
- Major/ minor
- Year of graduation
- Location of school
These are the four additional pieces of information you should mention when listing your education on your resume.
Professional Skills in Hospitality Supervisor Resume
When listing skills on your hospitality supervisor resume, remember always to be honest about your level of ability. Include the Skills section after experience.
Present the most important skills in your resume, there's a list of typical hospitality supervisor skills:
- Lift heavy boxes (40-50 lbs) on a repeated basis
- Lead a team in a fast paced environment
- Communicate clearly and calmly with residents, visitors and staff
- Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 100 lbs
- Assists with hospitality special events, special wine tastings, and VIP luncheons/dinners
- Actively participate in regularly scheduled staff meetings